★ 5

Great gym. My only wish is that it was 24hrs. Outside of that, its great .Around 4 and later its pretty packed. I try to get in early. I haven't gone on the weekend yet. The weekend hours are pretty short.

Source: Google

★ 1

Make sure you follow through when you cancel your membership! They will be quick to send you to a collection agency!

Source: Google

★ 5

I love this gym. It's super nice and well equipped. The pool is my favorite thing here and I never have a problem getting in. Gabe always greets me in the mornings with a smile a good attitude even though it's only 5 am. And he always says something positive when I'm leaving. That is a really big deal to me. It's nice to have someone tell you good morning and bye when they see you. It makes for a good environment. I highly recommend this gym. I switched over to max from crunch and I wish I would have done so sooner.

Source: Google

★ 5

I love it the pool is great I love to exercise in the water it really good therapy I love it the sauna is awesome and recovery room is amazing and awesome great exercise equipment it plenty of parking motivation and very friendly staff very clean locker room and showers!!! Great place 10-10-10 across the board

Source: Google

★ 1

Adding to the pot of horrible reviews. My husband was away on active duty orders and they refused to cancel my account, despite multiple phone calls and attempts. We now have a JAG attorney involved. Absolutely despicable. If you are military.. stay away.

Source: Google

★ 5

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★ 5

Clean gym and locker rooms, friendly staff and trainers, good gym culture. Weekend hours suck if you’re an early bird or night owl. Need more plate loaded machines, less cardio machines. Not worth taking away a star. It gets the job done.

Source: Google

★ 2

Improperly/understaffed to the point that they can’t do something as simple as unlock the changing room in the locker rooms, let alone keep the spray bottles filled and machines cleaned. Predatory membership policies and you’re only going to have room to breathe inside if you come right at opening or closing during the week.

Source: Google

★ 5

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★ 1

The gym itself is nice but its not easy to cancel your membership and they will often ignore the email to cancel the membership. Its a chain gym so all they care about is money. Unless you plan on staying at this gym forever, don't sign a contract here. Myself and several other people I know have had the same difficult experience.

Source: Google

★ 1

This place is uncooperative and money grabbers, its nearly impossible to cancel your membership.

I knew this beforehand and was told to email them and notify to cancel 30 days before the next payment so this issue wouldn't happen in which I did. I also told them my reason for cancelling due to me not living in that area anymore which they seemed understanding, but I still keep receiving emails from them about paying my membership.

Don't get me wrong, the people and the place there are nice but I'm sick of getting harassed about paying for the membership when I don't even go there anymore.

Source: Google

★ 5

Many options to workout, friendly staff and a pool!

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★ 5

I’ve been going to Max Fitness for about two years now. This is the best gym I’ve been to, the people are super nice and it’s a great atmosphere to workout in!!!!!

Source: Google

★ 1

They scam people by having them sign contracts under the pretense of a trial. Now I’m stuck paying for 12 months.

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★ 5

Max Fitness has all the classes and tons of equipment that is easily accessible/easy to use!! Our membership representative, Joellen, gave us an excellent tour of the entire facility, answered all questions, and made joining effortless for us! I highly recommend Joellen and Max Fitness!

Source: Google

★ 1

Management is terrible. Free trial ain’t a free trial. Haven’t been a member for two years so I wanted to use it and then buy a membership again to see if anything changed. But it’s chill we got other gyms in the area

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★ 1

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★ 1

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★ 4

Been going here for three years and lost about 60 pounds. Good equipment good classes and more

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★ 5

Very big clean gym, nice located huge parking spots
Effordable price vip plus all uncluded

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★ 5

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★ 5

5 stars for those beautiful, amazing, sweet, patient ladies that work at the daycare especially the morning ones. 🌹🌹

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★ 5

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★ 5

I’m a traveling sales rep and spent some time in the Warner Robins area. Got a day pass, $15 was reasonable. Gym was fantastic. I’m kind of surprised the hours are expanded with how big the gym is and amount of equipment. I was a happy camper as traveling and trying to get into gyms can be tough.

Source: Google

★ 5

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★ 5

Belinda is super helpful and friendly. She’s always happy to help and is kind to my family.

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★ 5

Belinda makes it a joy to get to the gym! She is always cheerful and positive when greeting/helping members.

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★ 5

Very clean gym.

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★ 5

I was a member at a gym in the area for 3 years. Membership prices increased and equipment remained broken . I joined Max on a whim and I'm so glad that I did . Max has so much more to offer. The equipment is serviced weekly and Belinda at the front desk is always so nice and helpful .

Source: Google

★ 1

On behalf of Mason Price who was a member trying to do the right thing by canceling his membership before leaving GA. After signing up for a membership, I left Warner Robins, GA, because of a job offer in O'Fallon, Mo. I tried cancel my membership in person because I had to leave GA within a week of accepting the position. After a few months, I reached out over the phone to cancel and was treated rudely! I wanted to cancel my membership because I no longer lived in the area. I stopped making payments because I'm not using the membership for above reason and now it has been reported to Collection Receivables INC. after numerous tries to cancel this the right way. You all would not let me, made it extremely difficult, and now its effecting me getting a vehicle. After looking at these reviews, I see this is a standard practice of yours and I will be letting others know to never enter a contract with you all because only we have to honor it, NOT YOU ALL!!!! I want some communication ASAP or I'm having my attorney contact you all.

Source: Google

★ 5

I like this gym a lot but I wish it was 24 hours! Most gyms that are 24 hours have a scanner with your gym membership

Source: Google

★ 5

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★ 3

I love this gym but I would love it more if the child care was changed up. Increase hours like maybe 8 to 8. 8 to 12 is always so over crowded that you have no place to do a workout that does not involve a machine.
A room for older children. My 10 yo hates being stuck with the smaller kids because she is not old enough to be on the floor.
Expanding the gym to include more free space for HIIT training or body weight workouts.

Source: Google

★ 5

Source: Google

★ 1

Sadly, I see the way management responds on these reviews! SUPER UNPROFESSIONAL!!!

So I added my son to my account! They knew he had just turned 13 because I told them! I have a membership through my job so I added him on. Truist canceled my card for attempted fraudulent activity, and sent me a new one with a different CVC code. I didn’t think it would affect any autopay. However, the gym couldn’t run my payment.

THESE PEOPLE ARE LOW DOWN!! They never called me and I’ve had T-Mobile to pull the records. They claim they emailed me, but why would you not call. Then they said they called but it had to be my 13 year old minor son’s phone!! These people sent me to collections after 2 months yal ($20 a month for my son) and expect me to pay a $561 dollar bill. Like if you’d done your job and called the parents a phone instead of the kids phone this would’ve been handled! I am so disappointed in this gym and how they operate. They should be ashamed, but sadly they are not. I am currently having this handled.

Listen…you deserve better than a gym that doesn’t care about you and will talk crap and not try to help. I reported them to the BBB and as always their unprofessional response was that my son was underage…WHICH THEY KNEW so that membership should have been null and void, and that they didn’t care I could take it up with the collection agency. Yal literally suck!

They fired a manager the end of December and hired someone new. Neither one of them are helpful, or good with communication. I plan to tell as many of my colleagues and friends that I can about how they operate.

DO NOT GET A MEMBERSHIP WITH THEM!

Source: Google

★ 5

Super clean and nice! I feel like they basically have everything you could be searching for in a great gym! The staff is super friendly and happy to explain or help you.

Source: Google

★ 1

PLEASE READ THESE REVIEWS!!! Put this scamming gym out of business!!!!

They literally sign people up to send them to collections and yes, as others have stated they are very rude!!!

They refuse to let you cancel and I know at least 6 people who have said they sent them to a collection agency!!! Money hungry company for sure!!!

Get you a membership at Crunch Fitness! They really care about their members and not just out to get over on people and take all of their money.

Source: Google

★ 3

A good gym.It's a bit pricey compared to the other gyms around .I left a 3 star review because they are not 24 hours.

Source: Google

★ 1

Beware of Signing Up!

I’ve had the worst experience with this gym. Trying to cancel my membership has been nearly impossible, despite providing them with everything they’ve asked for. I submitted a pre-qualification letter for a house to show I’m moving, and now they want a utility bill. I’m a truck driver, and my work schedule no longer allows me to use the gym, but they still won’t cancel my membership.

Be aware when they offer “FREE PERSONAL TRAINING.” They’ll get you to sign a contract, and once you start training, you’ll be locked into paying $90 a week! Add that to the $40 monthly membership fee, and I’m stuck paying nearly $400 a month for a membership I can’t even use.

Their rigid policies are unreasonable, and the process to cancel feels intentionally difficult. I even asked if I had to sell my soul just to get out of this contract! If they were easier to work with, maybe people wouldn’t leave after their first year.

I wouldn’t recommend this gym to anyone. Their contracts are a trap, and the customer service is unhelpful. Save yourself the headache and avoid this place at all costs!

The owner will come under here and try to make it seem as if they have done everything..

Source: Google

★ 1

Bro this gym is amazing. It has so much employees and staff who make sure the equipment is clean and ready to use for the next person. One thing that makes a gym is its people and everybody in the gym is respectful and also cleans up after themselves. Personally I lost a wallet I. Here and got it back safely with all my stuff. Also one thing they do have is a lot of machines not just cardio over where like planet fitness would. Their is a bunch of free weights and machines to use and rarely they will be taken but if they are which is rare you won’t have to wait for long as everybody gets on and off stuff fast. Personally I would recommend this place if I wanted to go to a gym

Source: Google

★ 5

I love this place! Started going with my mother who goes to all the classes every week and let me tell you, much better than doing your own workouts at home! Butts and guts, pump it up and push are all great classes if you’re looking to get that sexy new body you deserve! Being part of a community that cares and listens to my needs while still holding me accountable is exactly what I want to push me that extra mile to achieve my goals. Thank you Max Fitness!

Source: Google

★ 5

We are new to the area and was recommended to this gym…….man they sure don’t disappoint. The gym is big and spacious, enough machines and equipment you don’t have to wait for your turn, so clean. I enjoyed how welcoming the staff was without being overly friendly. When you go there make sure to try the butts and guts class you won’t be sorry. Ohhhhhh and before you leave the gym for the day make sure to stop in the hydro massage table.

Source: Google

★ 5

Max Fitness provides everything you need to get in shape, stay fit and receive friendly service.

Source: Google

★ 3

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★ 1

I literally just left this place, they charge 15 dollars for a day pass, it should be free. I don’t even know if I would like the gym, word of advice you would get more customers if you didn’t charge 15 bucks, that’s stupid

Source: Google

★ 1

I signed up for a gym membership to go to the gym with my friend. I was told when I was making this membership that I could cancel at any time in which I bought the monthly subscription and have constantly emailed them to cancel it in which they told me they could not and can only push my payments back a month but I want it cancel completely.. The gym is very nice very clean. The workers can be rude at times other than that my problem is stated..

Source: Google

★ 5

Everyone there is so friendly, and when you're in a class, the instructor does modifications, so you feel more comfortable and not pushing you too far.

Source: Google

★ 5

Source: Google

★ 1

After signing up for a membership, I left Warner Robins, GA, because of a job offer in Virginia. I forgot to cancel my membership in person because things happen so quickly with the other job. After a few months, I reached out through email to have documented proof of contact that I wanted to cancel my membership because I no longer lived in the area. At the bottom of the Max Fitness web page is a section that provides them with contact information and text about your concerns. After reaching out two or three times over several months while still paying for a membership I could no longer use, I got no response. It was not until after I stopped payments that they reached out through a collection agency. If you can sign up online, you should be able to cancel your membership online, and if you aren’t going to respond to questions/concerns submitted through the website, why should a customer continue to pay for something they can’t use?

Source: Google

★ 1

I've emailed and asked to cancel my membership since I've moved away. I haven't been to this gym in months. I got no reply and they still charge me. Scammers who just want to tie a string to your pocket.

Source: Google

★ 5

Large, clean facility with tons of machines, weights, and exercise classes. Their personal training sessions are pretty affordable and make a HUGE difference!
If you decide to do personal training, ask for Wayne! I was VERY out of shape when I started, and he was so patient and friendly. He'll meet you where you are and help you work up to where you want to be, and you'll have fun in the process.
Through working with him, I am continuing to lose weight and build muscle (the latter of which I never thought I could do!) I can't recommend him enough!

Source: Google

★ 5

Source: Google

★ 4

I call this fitness center to get info. I spoke with Brea who was very helpful with questions I asked. I'm trying to hook up with a fitness center that offers more amenities. Coming from Atlanta there is not alot to choose from. Thank you Brea for your help today. I plan to see you soon.

Source: Google

★ 5

Great gym facility! From turf to cables, this gym enables the whole family to live an active lifestyle. Family oriented, with lots of amenities.

Source: Google

★ 1

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★ 5

Very nice gym, Amazing people, really well working machines, great staff, locker rooms are nice, and overall an amazing place definitely recommend for people wanting to work out without having to join a class and want to workout at your own pace.

Source: Google

★ 1

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★ 5

Beautiful gym and very clean! Staff members very helpful! Marissa is soo sweet and always willing to help me out by showing me how the machines work. Kaleb, her manager, also nice guy and very chill! I recommend this gym 100%!

Source: Google

★ 1

Great facility worst contract agreement. They won’t let you cancel your membership and they will keep charging additional fees to finally take you to collections. These people are a FRAUD. They are liars big time

Source: Google

★ 1

Source: Google

★ 1

Worst gym you could ever attend , workers are rude and please don’t ever get sick and need to be hospitalized . They don’t care and won’t allow you to cancel even with notice .

Source: Google

★ 5

I had signed up not even a week ago and had to cancel due to restrictions from my surgeon with me having open knee surgery. The fitness team here was quick to refund and cancel my request within the 7 day limit. The gym itself looks great. I have no issues with this gym it's amazing. I will be back once I'm healed up enough from being post op on my open knee surgery 🙌

Source: Google

★ 5

Absolutely wonderful gym. Clean, friendly service and great classes. Yes I'm a fan.

Source: Google

★ 5

Awesome gym! Kaleb the general manager was very helpful and welcoming. I was only in town for a few weeks, but the group classes were so much fun and the gym is very clean. I will be signing up for a membership if I move back to the area.

Source: Google

★ 5

I was in town for a week and needed a place to work out. The manager was cool and gave me a good deal on a 7 day pass. The gym is very nice and clean. A lot of dumbbells and plenty of room. I would definitely join if I lived near in town.

Source: Google

★ 2

Large and Clean gym. However, for how ridiculously expensive Max is compared to other gyms in the area, and for how large the gym is and the amount of staff there is, there is absolutely 0 equipment available for machines that need them in order for the machine to be used. And if there is, it’s absolutely not in the right spot, or even at other machines that would use them.

Several younger aged people just standing around at equipment talking and not actively using the machine as well. I’m sure we all know what crowd/age group that is.

Lastly, in regards to equipment, there is SEVERAL cardio machines, but hardly any free weights, assisted weight machines, squat racks, bench press racks etc- which just makes it even worse to try and use because of the certain age group of people going in like it’s a hangout spot and not a gym.

I absolutely will not be renewing my membership here and will take my business elsewhere. I highly advise everyone else to do the same until those issues/concerns are addressed.

Source: Google

★ 1

WORSE EXPERIENCE EVER! While in search of a gym that provided child care while working out- this was one of the few that offered it. However, this has been a disaster! I started my membership on July 2nd and the person who signed me up fail to communicate or provide a copy of the signed contract. He also assured me that I could cancel the additional package "Push Class" at any time. I had a chiropractic visit on the 20th and was professional told I couldn't physically continue with those intense works out. I reached out to Max Fitness in request to cancel the service and they are still going to charge for the following month. Even though I have told them before EOD and medically provided a letter of why I can't continue. WHY CHARGE ME FOR SERVICES I CAN'T USE AT ALL. $140+ a month is not worth this headache. Not to mention, the child care isn't "required" to change your babies diapers.

Source: Google

★ 5

Great gym

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★ 1

Terrible

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★ 1

Lost my card and got a new one… they continued to take out of my old card. Now i owe $375. They suck

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★ 1

Tall redheaded guy at the front desk really doesn't wanna be there.

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★ 1

Do NOT join this gym ! I’ve been here 2 weeks and it’s not the best gym at all. I was given incorrect info and tried to cancel my contract and apparently there’s a 13 month initial term that they will not let you out of past 7 days. Kinda ridiculous! Go join Crunch or even Planet fitness but these people are thieves. WOULD NOT RECOMMEND.👎🏾👎🏾👎🏾

Source: Google

★ 1

Nasty bathroom I almost slipped on the floor . The manager was rude .

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★ 1

Felt as if I was being watched from the time I walked in. The general manager is rude and nasty to people of color. Yelled at my 16yro and stated he could take his membership .

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★ 4

Great gym, good equipment, good people only negative not 24hrs

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★ 1

Staff was rude , staff came to confront my family in the most rudest way possible and we felt So uncomfortable we left never again !!! We expected more from you and u disappointed us -10/10 don’t recommend

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★ 1

Edited to your reply : Scammers. Do not sign up here. They will sign you up for a year lease without your knowledge. Then send you to collections.

Reply: I had to fight so you guys stop my account. My 2 nephews went into the same problem, and you guys collected from them about a $1000 for both through your collection agency. Their membership which was supposed to be a trial and they only been there once.

Source: Google

★ 1

Don’t deserved not even one star. worst gym ever.

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★ 1

I signed up for $25, now they're charging me $40. They won't cancel. Had to go to the bank. Nice facility, but you can't trust these people. Small update here. I called their billing services, The lady got quite an attitude with me and said that I needed to admit that I was wrong when I stated that what they told me wasn't the same as what was listed in the contract. She told me I couldn't prove a bait and switch because it was too difficult in court. As the owner of multiple companies, I cannot conceive of ever treating a customer in such a way. If you're going to join with these people, you better take the extra 2 hours to read the fine print in the contract. As per their response, they charged two annual fees (within 3 months). That was the problem that started this.

Source: Google

★ 5

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★ 5

Excellent staff and instructors

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★ 1

Don’t join if you don’t plan on being a member for one year at least. If you move they still will not cancel your membership.

Source: Google

★ 5

Nice place with very good options and additional features to use like the hydromasage beds. Good atmosphere and nice people stuff. Recommended at 100%

Source: Google

★ 4

I've been going to Max since they opened their doors. It's convenient to where I live. They have a variety of classes for groups of all different mobility level from high paced cardio to slow and steady. They also have a pool where you can do water aerobics or free laps. Emmanuel is amazing! He's so helpful and knowledgeable when it comes to helping you navigate through the gym.

Source: Google

★ 5

Source: Google

★ 5

Great convenient gym. Staff are friendly and interactive. Affordable. Child care an available. And great variety of equipment.

Source: Google

★ 5

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★ 1

After being a member for 2.5 years and using the pool M thru F for an hour I have a major complaint. 2 lanes were in use out of 3. I was swimming in a lane for 45 min and a woman gets into the pool in the lane I am using. She did not ask for permission. I use the breast stroke which takes up 6 feet of the lane. I asked the woman to take the empty lane and she laughed at me and started walking to the deep part of the pool. I splashed water on her so she would leave. She didn't like that and got out of the pool. She came in with a walker but she didn't use the walker to go to the front desk to complain about me. I was told that no one owns a lane. My 45 minutes didn't entitle me to the lane and she didn't have to use the empty lane. I was told my membership was cancelled. The morning manager was quite curt with me. He was angry and he showed it. I asked if I someone was on a tread mill and I got on that treadmill would that be OK. He that was entirely different. I had finished my workout so I got dressed. I stopped at the front desk to ask some questions and get clarification. The 'manager' raised his voice and would not let me speak and he ordered me to leave. His people skills need some work. I will return when the boss is there to get clarification. But I doubt I will continue to use Max Fitness. They put jerks in charge. This manager said I should not have splashed I should have gotten him. But if I got out of the lane I would have lost all claim to it and I had 15 minutes left to my work out.

How did I splash water in her face when her back was to me? Please explain why after swimming in that lane for 45 minutes I should change lanes. You guys have a strange set of rules. After 2.5 years I go berzerk? Since the person in question is black you couldn't appear to tke a white guy's side, people might think you are racist. I found a better gym with better hours. Goodbye forever.

Source: Google

★ 5

Instructor Emmanuel is amazing. I live over 45 miles away but after taking his water aerobics class I was hooked and it’s now worth the drive. He keeps the class fun and exciting but know you will get a hardcore workout while having a good time. He is definitely an asset to that gym.. Kim Aquamina

Source: Google

★ 1

They make it hard to cancel membership.

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★ 5

Emmanuel is extremely great, he is very helpful and is always greeting me with a big smile. If you guys ever want to sign up for a membership he is definitely the person to talk to!

Source: Google

★ 1

The gym may be great but the fraudulent business practices are not. The cancellation email on the website was wrong. As a result the membership “auto renewed.” The staff is as confused about the proper process as I am. Manager is relaying information to the front desk girl but refuses to get on the phone. It’s as shady as it gets…

Source: Google

★ 4

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★ 5

I love this gym. It’s the best gym in the area. There is plenty of great equipment. The amenities are always clean. The only gym I have ever wanted to use.

Source: Google

★ 5

I went gym shopping after my previous gym shut down. I tried a few different ones, even did the one week trials. One day at Max (even without my earbuds) and I was IN. I was afraid it would be too crowded and overwhelming, but there are duplicate sections on both floors and I am always able to find what I need.

The hydrobeds are magical! I just started using the Sauna and love it, and the pool! I’ve gone swimming twice now and just bought goggles and a swim cap! So much to do, I still haven’t done it all and I’ve been coming consistently for 5 months!

Source: Google

★ 5

Great gym, always kept clean and great environment to get a workout. Best gym in the county!

Source: Google

★ 5

Avree Dean at Max Fitness is awesome and very sweet and pretty!

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★ 5

Avree Dean at the front desk was very helpful, professional, and friendly. The gym is very clean and smells very fresh. The pool instructors are awesome! JOB WELL DONE

Source: Google

★ 5

Love this place. Has everything I need

Source: Google

★ 5

Couldn’t be more thankful for the support of max fitness. I feel so welcome and comfortable while working out and always leave feeling great. Proud to have max as my gym home.

Source: Google

★ 5

Source: Google

★ 5

Great gym, love the atmosphere. The staff are friendly and helpful. You'll feel very comfortable and have great workouts at this gym. They have many different machines and areas to workout in so you're never waiting around.

Source: Google

★ 1

This company is absolute garbage. I tried to cancel my membership for over a year to no avail. The staff is not helpful and the company is a joke. I hope they go out of business soon. Just trash.

Source: Google

★ 5

At first the communication between max fitness staff and I was very negative when I was in the process of cancelling my membership
However, someone there took the time to actually READ my emails and looked at my account. I don't know who this VERY responsible person by name, but I am grateful for the time and attention to my specific situation.
The person realized that 3 or 4 days shy of a thirty day notice was not worth $35
And a ruined relationship.
I attended Max faithfully and also had the most awesome trainer. I lost 130lbs!
Do not fly off the handle when trying to navigate the system to cancel your membership.
There are some outstanding people there.

Source: Google

★ 5

Source: Google

★ 1

Do not sign up here if you are military. Very shady about ending membership and make it very difficult to speak to any type of management in person. They force you to do everything through email. Got me and my wife a membership here last year but due to my work schedule it’s just not convenient for me to go here. Was going to just cancel mine and keep the wife’s since it’s still convenient for her but after having such a difficult time dealing with them we’ve decided to cancel both.

Source: Google

★ 5

Source: Google

★ 5

Great atmosphere, military friendly. Highly recommend

Source: Google

★ 1

I got a membership at this gym in August, and my information was put in the system incorrectly. Because of this, I was unaware that my card was not going through and was charged with an insane amount of debt four months later. The company attempted to contact me, but did not state that they were Max Fitness and spelled my name wrong, so I assumed it was a scam. They also never said what the issue was. After receiving a letter in the mail stating the debt that I owed, I went to the gym to try to figure out why it was happening and confirm that the amount was right. The employee I spoke with refused to let me speak with the manager, which was my initial hope, and said that they could figure it out on their own, so I accepted. They were unable to do anything, or even double check that the numbers were correct, which was what I needed to find out per the debt company. I was then told that I “Was not a member of the gym” and was told I had to leave, so I did without complaint. (I was not there to work out, I just said hello to a friend after I finished my conversation).The way these words were communicated to me were unacceptable, inconsiderate, and very rude. The way the situation was handled was not professional, and I will no longer be attending this gym due to the given circumstances. I don’t usually leave reviews like this, but I have had an overall very negative experience with Max Fitness, and I do not wish this on any other individual.

Source: Google

★ 1

Big thumbs down for customer service, and shady about cancellation policies despite asking the front desk *several* times about the process trying to get clarity about it because I was moving out of state soon.
Most of them just deferred saying they didn't know.
Then they handed me an extremely tiny piece of paper with an email address on and no other information.

The last time I asked, the guy at the front desk literally said "I'm not supposed to tell you this, but.. they'll make you pay for the month if you don't cancel 30 days in advance"
Not supposed to tell me?! Why are big gyms so shady about cancelling? They have Plenty of customers (the gym is always packed if you want to go after work).
Be better business people for the community. Be transparent and be human.

Support a smaller, non-franchised place, you'll get better customer service and likely less sketchy business practices.

Source: Google

★ 5

Just did Patty’s spin class and man what a workout! She was extremely motivating and so much fun.

Source: Google

★ 1

Do not sign up for personal credits or a long term membership contract with Max Fitness. They make it hard to cancel membership. Either by the inept front desk staff. A random person from another state, when you tell that you want to cancel after not being there over a year refers you to the local gym.

Any personal trainer credits that you purchased and aren't used because they expire are absorbed. Meaning you LOSE money.

I'm not upset either. They just have a horrible business model that looks like a scheme.

Source: Google

★ 5

Source: Google

★ 5

I’ve had a membership with this gym for almost 4 years. I have zero complaints. Anytime I had any questions, manager John did not hesitate to help me with a smile. He is very courteous and does an excellent job. This is a great business.

Source: Google

★ 1

After a month outside, the country, i have reasons to cancel my one year membership. The cancelation will be after completing the year I signed for. Also, I am informing them within the three months required on the contract. I went in person to the gym to ask how to cancel. I was handed a small piece of paper with the email. Not profesional at all. Strange because to sign a contract, everybody is there, in person, but not to cancel???
I sent the email and was shocked receiving the answer requesting proof !! of my reason for canceling. We don't live in Communist Russia to justify what, when, why we do things. This is USA. Cancelation of a commercial contract is made by completing the contract and informing them within the agreed time. Even the reason "because i want to" is enough.
The email is not signed by anyone, so I haven't idea who is behind the email. Do they do that to avoid responsibility?
I wish I had read the reviews before signing a contract with them. Someone sent them medical proof!! and even after that the membership wasn't cancelled. Medical record is personal information that they haven't right to know.
Warner Robins is a military town where people come and goes and those orders are confidential.
Other review says member hasn't sent the "correct documentation" correct? So members have to justify their action as a one year old child? Again, Communist Russia?
I am really disappointed with the customer service and their response to my request.

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★ 5

Very professional environment. They do all they can to help you meet your goals.

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★ 5

Great Gym!

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★ 5

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★ 5

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★ 4

Good place to work out, and very convenient, but they need more bench seating so patrons don't have to sit on the equipment for 5 minutes looking at their phones between their 30-second exercises.

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★ 5

Been going here for about 6 months. The price is incredible, the staff is amazing, and the equipment is great. It’s wonderful having the child care option available. I’d like to give special recognition to one of their trainers, Brent. I watched him save a man’s life, after finding him passed out in the sauna. He pulled him out and provided immediate care while having another member call 911. The EMT said that had the man been there another 5 minutes they would have been too late to save him. With that kind of amazing care and professionalism, I feel safe highly recommending Max Fitness to anyone.

Source: Google

★ 1

So I tried to cancel and they refuse to cancel. I became sick and said I will make payments but need you to cancel but refuse to work with me. They said they will send to collections. I said ok, since you won't work with me that is fine. Then they proceeded to call me rude and act like I didn't want to work with them. So I told them, I was sick and can't do what you want so what were you expecting? Don't call me rude. If you would like to challenge this review though, max fitness, I will post the emails showing I tried but you were the ones not letting it happen and not working with us. Every email. Including the email I had lots of people read saying it wasn't rude it was allowing you to do what you thought was needed and not fighting. So, you made this about me being rude, I make this about you not wanting to let people cancel when they become ill.

Source: Google

★ 1

Great facilities and customer service UNTIL YOU NEED TO CANCEL YOUR MEMBERSHIP. We’re a military family who were re-stationed to another state and needed to cancel our membership. Two months later and Max Fitness still refusing to refund the two months we were over-charged. Very unfortunate because I doubt the owner (very great individual) knows how his billing department is treating his customers.

Source: Google

★ 5

I love

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★ 5

Love this gym and the people and the atmosphere.

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★ 5

Amazing and Clean Gym that i recommend to any gym-goers.

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★ 5

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★ 3

If you sign up for a membership in-person, you should be able to cancel a membership in-person. Shady tactics

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★ 5

Fantastic Place. Very Clean. The employees are always nice and helpful. Especially Ara who is the Group Fitness Classes Instructor. Ara is amazing group fitness instructor and will help you to feel better physically. Thus, the group classes are great and I believe are part of your membership.
Plenty of exercise equipment. Sometimes Max Fitness is busy probably because people like this place. We love it. The plans are reasonably priced. Pool is clean and water is always nice.

Thank you Max Fitness for being a great place! A+

Source: Google

★ 2

Not a fan of max fitness tbh. I was on their personal training plan and was Unhappy the entire time. My 1st pt would constantly cancel on me. one time he canceled on me to take his girlfriend to savanna... eventually he dropped me as a client because he was leaving. he didn't get me set up with anyone else. I had to go in an talk to the front to help me pair with a new pt. The new pt was so much better but same thing just unconsistant thank God i was moving soon so I could cancel I would not recommend personal training. The gym is over crowded with teens only thing enjoyed was the classes.

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★ 5

Always a great experience.

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★ 5

Nice gym and pool. Plenty of class options.

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★ 1

Not great for powerlifting, typical commercial gym nothing more

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★ 5

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★ 5

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★ 5

Exceptional customer service! Avree Dean and Kaleb Warren took the time to resolve an unexpected issue I was having with my account. They were kind, patient, understanding and very professional. I would definitely recommend communicating with them if you ever face any account issues. Thanks Avree and Kaleb!

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★ 5

Very clean and nice

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★ 1

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★ 5

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★ 5

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★ 5

Great GM! Caleb took care of a huge problem and made everything right.

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★ 1

Beware please don't sign a contract with this establishment. Staff very unprofessional. Bad communication. I emailed them several times about canceling my contract due to medical issues. Sent them necessary documents that they say they needed it's been months now still charging my account. Horrible Horrible!!!!!!!

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★ 1

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★ 5

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★ 5

The gym is very busy, but tons of cardio equipment, large pool, sauna, tanning beds, multiple squat racks, deadlifting platforms, bench's, plenty of machines, they have it all. I avoid peak times, but even when there were a lot of cars, there was still plenty of availability.

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★ 5

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★ 5

I loved it. It was very open and spacious. I felt comfortable and safe as well. Theyre very welcoming, and it's very clean and well kept

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★ 1

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★ 1

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★ 1

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★ 5

I love all the different equipment this gym offers. Always very clean.

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★ 5

Clean facility, friendly staff, good place for a drop in workout when on the road and only around for a short time.

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★ 5

The place to go in Warner Robins. Never go without it when I travel in the area, best one around.

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★ 4

Great gym, very nice equipment and always very clean.

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★ 5

Best gym in town… 💪

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★ 5

Awesome gym! Great experience!

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★ 5

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★ 5

Great customer service. Atmosphere is amazing The class offerings, pool, tanning bed, hot hot hot sauna, hydromessage Even the football game was on. Thanks for an amazing experience!

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★ 5

The manager Kaleb at Max is awesome, great customer service handled my sons problem very professionally. Management like this is rare to find and very appreciated!!

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★ 5

Love the pleasant environment, dressing room and diversity of classes. Abundance of equipment, parking and flexible hours.

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★ 1

Trash

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★ 5

Very clean, attentive & polite staff, and tons of equipment

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★ 5

Great staff and equipment.

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★ 5

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★ 5

Today I had an issue with my account concerning the monthly payment and Maxfitness was able to resolve the issue In no time

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★ 5

Amazing gym with great staff

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★ 3

It’s alright. Crunch fitness is going to really take away a lot of the crowd from here. Sauna is way too small, and the floors are dirty in there. Closing the gym at 6pm and 5pm on the weekends is ridiculous. Great weight room, but way too packed. Water pressure in the restroom is way too low. I can barely clean my hands lol. Not a bad gym, but I’m glad that I’m leaving to a better gym opening up. (Crunch Fitness) Staff was always nice here though, but they just need to make a few adjustments and I feel like it will improve their ratings.

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★ 4

For the most part, decent overall gym. Pick your hours wisely as certain times of the day the building becomes flood with middle/high school kids just kind of standing around taking up space. Recommendation that during swim classes, keep one lane open so people not interested in class can still swim.

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★ 5

Great gym. Great environment. Great people. Highly enjoy this place.

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★ 5

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★ 1

Went early to work out today & found out the gym closed at 3:00 pm .
I got there around 3:30 pm . They should have stated they were closing at 3:00 pm over the intercom yesterday so people would have known . Several people in the parking lot were complaining that we should be able to get in with a key . I said they are not 24 hrs . But 3:00 pm is way too early !! Crunch Fitness is going to give Max Fitness a lot of competition.
Management connected me saying to remove my review. I am not removing it . You should care enough about your paying customers to announce over your intercom your holiday hours . People are busy & don’t read your posts on social media . Announce it when they are working out in the gym . Don’t be shy

Source: Google

★ 1

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★ 5

I love working out here. Its plenty of room and lots of equipment to work on. Trainers and staff are very friendly and informative.

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★ 5

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★ 1

I would not go here, since the seller will lie to you to sell a package deal when it’s not worth it, when you ask a question they will lie to you and bind you to their contract that you can’t get out of. What’s the point of asking questions if you’re going to lie right? It’s all digital signing of the contract. Not only that being charge a week early for a trainer, when supposed to be every 2 weeks, they lie and try to over charge you. They are rude through email and do not give their name or title when they respond to you by email. I have every email with no name of who was writing to me and they were so rude in the email. It’s not worth coming for what people pay and myself to get disrespected. Worse customer service ever through email. They need to train people professionally to write in emails and know how to respond in a GOOD MANNER. Worse place to go!!!

Source: Google

★ 1

Think twice before signing up for this gym .. my son left to serve in the US military and we’ve sent documents showing that he no longer in the states we have paid the balance prior to his departure and they have a double account that they sent to collections .. we have tried several attempts to get this matter solved with little to no help .. I’m not understanding how someone could have a double membership someone please make it make sense

Source: Google

★ 5

Great gym, probably the best gym in the Warner Robins area. Tons of equipment, lots of classes that are included with some of the memberships, a sauna, water massage beds and plenty of room. The staff is very friendly and helpful. Overall a very great and motivating environment. Highly recommend this gym!

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★ 5

Good place, lots of room, machines and the atmosphere is good for motivation. Definitely enjoy working out there.

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★ 5

Just finished my first week of group fitness. Brent Alexander was great help. The Three D fitness scan put everything in perspective and Brent was excellent to provide a clear idea of goals and suggestions. Never felt hurried, answered all my questions. Nice tour of the facility with Page. Front desk friendly and professional. Great experience!!

Source: Google

★ 1

My family is looking to join a local gym. Called multiple gyms and Houston County and was able to receive a fair price over the phone. Call Max fitness and a young lady answered the phone. She said that she cannot give me a price over the phone, that they do not talk about that over the phone then I would have to come in and make a appointment to receive a price. She said that this is what her boss told her. I called back, A person answer the phone I asked for her boss he said I am her boss, I ask him his name he said Kaleb. He was extremely direct and rude. Want to thank Kaleb for eliminating this gym off of our list. I will also be sure to pass this review along to Facebook as well..

Source: Google

★ 5

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★ 1

Beware if you sign a year contract they will continue to charge you no matter what. I specifically asked at sign up if the renewal was automatic or not and the sales person said no. Obviously the employees here don't know what they are talking about or choose to not tell the truth to get you to sign up. Also, even when I moved over 30 miles away (during my contract time) they wouldn't let me out of my contract, which the contract said they would. Overall, this has ruined my experience at this gym. Front desk staff is always super nice and friendly, but they don't have the info to answer questions and management is extremely hard to get ahold of.

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★ 5

10/10. Unquestionably the best gym in town. You get more than what you pay for. The only place worth working out at in Warner Robins.

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★ 1

DO NOT JOIN THIS GYM. had not stepped foot in this gym in over a year & the front desk lady said the same thing when i came in to cancel my membership. she said that i had to send an email & request a cancellation request. so did every step & got my cancellation sent in. also paid them for anything overdue because my card had expired & that was the only reason i was notified that i was still getting charged. someone even emailed me back & stated that my cancellation looks good & would be taken care of. get a notification this morning 16 days after i submitted my cancellation & they charge me again. KEEP IN MIND I HAVE NOT STEPPED FOOT IN THIS GYM IN OVER A YEAR. WHY ARE YOU GOING TO CHARGE ME FOR ANOTHER MONTH OF SERVICES THAT I WASNT EVEN USING TO BEGIN WITH??? when i called them the man i spoke with was extremely rude & said it was because it fell within a 30 day cancellation period. EXCUSE ME WHY AM I PAYING AGAIN FOR SERVICES THAT I REQUESTED TO BE CANCELED?????? FOR A GYM I DO NOT USE. he spoke to me like i was a child & used a tone that implied i should have know this. i never once asked to have my membership renewed or anything like that because i just stopped going. i can dead set remember that i did not sign up for a membership that was indefinite. i work in customer service & i have never been talked to with the tone he used. MONEY HUNGRY GYM. STAY AWAY

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★ 5

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★ 5

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★ 5

I love Maxx Fitness. It's big, has every possible amenity and even has a pool

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★ 5

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★ 1

DO NOT join this gym. When they first opened I signed what I thought was a year (typical) contract. Went a few times. Tried to bring a friend to try it out and they wanted to charge $15 for the day!!!
Had been charged over two years (petty charges I didn’t pay attention to, my fault). Had not stepped foot in there over a year and had my debit card changed. Was notified of an over due amount. Requested a cancellation to which they stated I needed to come in person or fill out a form and send in. I sent the form in.
Get a call today that my balance is over $300 and my cancellation was not approved. I’m sorry, WHAT?!??
Poor customer service. If this is how they keep their business open I’m sure it won’t last long. You have been warned.

Source: Google

★ 2

The gym is overcrowded and doesn’t have enough equipment to accommodate the customers. They are very money hungry and doesn’t try to solve issues . The manager there stated she will help me solve an issue I am having with my account there because they kept over charging and I still have not heard back from her. Would not recommend this gym to anyone

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★ 5

Great classes and instructors.

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★ 4

If I had one wish, it'd be that your weekend hours were the same as your week day hours! Seems like Edge was open 24/7. It must save you a few bucks on payroll!

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★ 5

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★ 5

Max fitness is a great place to workout at. Have great equipment in there for each different muscle group. Great employee in there for their service. Nelia is a great employee she answer question always serious about her jobs. She even give advice on you while you working out.

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★ 5

Max fitness is cleanest & well equipped gym in Warner Robins. Neely is the best.

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★ 5

I love going to the gym late at night with my Fiancé. However I also LOVE going with my BFF Neely. Neely is definitely skilled in working with a woman’s body to help her achieve her desired results. Keep Up The Amazing Work Neely. You are a ROCK⭐️

Source: Google

★ 5

Great facility with variety of equipment for all fitness levels. Not to mention very helpful and knowledgeable staff! When you stop in ask for Nelia to assist you and show you the ropes, you won’t be sorry. She is amazing!

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★ 5

I really like this location! It’s clean and has a wide variety of equipment for all levels of fitness. The workers are kind but if you go ask for Nelie! She is always enthusiastic about her job and is happy to show you the gym and answer any questions you have!

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★ 5

From the moment I first walked into Max Fitness I was greeted with genuine hospitality. I was given a tour of the facility by Neely and she was very excited to provide the answers to all of my questions. I have since singed up for a membership mainly due to the quality and cleanliness of this gym and also given the friendly and supportive environment created by Neely and the staff here. Phenomenal!

Source: Google

★ 5

If you're looking for a gym in Warner Robins look no further. This gym has all the amenities that you could possibly need; pool, tanning machines, massage beds, spin class, yoga room, group training classes, sauna, free weight areas with designated deadlift platforms, and multi-variety of cardio machines. The hours are great for those that are early birds and want to get a workout before heading to school or work. The staffs here are phenomenal, especially Neely; easy to talk to and very knowledgable on the machines and any workout question you might have.

Source: Google