★ 5

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★ 5

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★ 5

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★ 5

Worked out here twice while I was traveling around Atlanta for a week! The instructors were so helpful, funny and personable. They also had community events going on.

Source: Google

★ 2

Fire your front desk staff. Entitled with no customer service skills. I don't care that you're a twenty something who thinks they know everything about the world - you have a lot to learn and it's embarrassing to have children in charge of this expensive of a fitness studio.

Source: Google

★ 5

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★ 2

Great staff, clean facility, OUTRAGEOUS cancellation policy.

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★ 5

Quick facts (December 2024):

# of stations: 12

New treadmills: No

Studio pricing type: Regular, I think

Comments: Great studio, Coach Lundyn was awesome, great energy! Just need to get the new treadmills

Source: Google

★ 5

OTF Warner Robins is my happy place! I’ve been a member since 2018 and have transformed my body and mind for the better. The coaches and staff are supportive of helping you reach your fitness goals!

Source: Google

★ 5

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★ 5

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★ 1

Great location and staff, however OTF gets 1 star because of their horrible cancellation policy. If you cancel less then 30 days out, you will still be charged because they say it takes that long for their auto billing to stop, which is complete bs or just a horrible billing system given today's technology capabilities (especially for a company that focuses on utilizing technology to enhance your workouts). So in my situation I cancelled 10 days after my last billing date because I moved and no longer had time to attend classes. So I paid for my remaining 20 days already, and then got billed for a whole additional month. Hopefully this company learns that just because you put it in an agreement doesn't make it an acceptable & fair practice.

Source: Google

★ 5

Went to my first class today. It was wonderful. It was challenging, but not impossible. I felt supported & pushed which is exactly what I wanted.. it is pricey. But I hope it’s worth it.

Source: Google

★ 2

I have been an on/off OTF member for over 3 years, and have been to several studios. The Madison Yards location was by far my least favorite studio, and mainly the reason I cancelled my membership.

I want to first give major kudos to the coaches, especially Jordyn and Mila, who were amazing and brought all the energy to every class. The coaches are not the problem at this location, it’s the front desk staff.

Part of what I’ve loved about OTF over the years is the welcoming environment the second you walk through those doors. Front desk staff always remember your name, greet you with a warm hello, talk to the members when waiting, and hyped you up before class.

The staff at OTF Madison Yards never bothered to learn my name, despite going multiple times a week. I got no shoutout for my 100th class and no shoutout when I went on my birthday. They don’t speak to anyone in the waiting room, and are very unapproachable because they never smile. It’s like they want to be anywhere but there.

This location majorly needs to work on building a community here. None of their desk staff make any effort to do so, and I really think that responsibility lies in their hands. They have the potential to build a strong community of members who are excited to come to their studio, and they severely lack in that because they themselves are not excited to be there.

(I also want to add that I joined the Madison Yards location through a sponsored ad that offered your first month free, and I had to fight tooth and nail with them to honor it, to which they never did. I provided receipts and proof, and they wouldn’t budge. It was very unprofessional.)

Source: Google

★ 5

Well-run studio. All the coaches are great, particularly Jordan!

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★ 5

Just completed my first full week. I love it here. All of the coaches have amazing energy even if it’s 5 am. Lol. Jordan pushing us to get through 2k meters on the rower this Saturday morning was a good time 🥵 Lol. Again. I love it here!

Source: Google

★ 1

My wife loves the classes. Unfortunately she cancelled membership, and I witnessed firsthand, because Lauren behind the desk must have been having a bad day and treated her so poorly, cancelling was the only option.

Source: Google

★ 2

Every time I come, it’s one issue or another. There’s a black girl with glasses who helps arrange what station we are to start at. She is awkward which is fine but she’s not friendly and never smiles. She told me that I couldn’t join a class after I showed up 7 minutes late on the dot because there’s a rule where you can’t join a class after 7 minutes. I have been late to a class once before at a different location and it was no issue. This means I have to pay a $12 fine for missing a class because they would not allow me in after 7 minutes. I just don’t feel that’s appropriate given that I pay for Premier unlimited classes and am on time for 99% of the classes I have attended. I plan to cancel the membership and pay less money for a different gym membership—somewhere where I’m valued for spending my hard earned money.

Source: Google

★ 5

My wife and I went to classes at this location together 3x times a week for several months. It was kind of our date night...at 7:30 AM!

During that time we slept well, our mood was elevated and we ate whatever the hell we wanted. It was a tremendous experience. Orange Theory really is the best 1-hour workout in America.

Source: Google

★ 5

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★ 5

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★ 2

2 stars for front desk, 5 stars to the coaches. I was late for 7 mins but acc to their internal clock I was 9 min late. Big deal??? The class had empty spots but still I was charged $12 cancellation fee and not allowed to join the class. I went to another location and they didn't have any such rules if they have empty spots. This location has made its own stupid rules. 7 min cancellation SERIOUSLY!

Source: Google

★ 1

Horrible customer service, as someone who throws huge events; I will never send or recommend anyone to go here. So sad because Orange Theory is such a great establishment but the staff at this location is beyond rude and unprofessional. Not sure who the short stubby, brunette is at the front desk but hopefully she’s fired soon. Please qualify your staff. It’s expensive to have employees and people like her don’t deserve to have a job that she hates.

Source: Google

★ 5

I truly love the Orange Theory concept & it's kept me going for 7 years! I love how I can go to any OTF in the city (or anywhere in North America) b/c my schedule has me all over the map. It's 60 minutes of great cardio & strength training - never the same workout & different fun days thrown in too. Manager Brittany at OTF Madison Yards is topnotch in customer service!!! She is friendly and so helpful!

Source: Google

★ 5

Love it!!

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★ 4

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★ 5

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★ 5

Very nice service and the classes are great!!

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★ 5

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★ 5

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★ 5

Nothing but good things to say! The coaches and staff are all amazing! The workouts are fun and there’s a sense of community that made me feel right at home almost immediately. I love this gym!!!

Source: Google

★ 5

Very inviting and helpful. I totally joined!

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★ 5

Day 2 and I am loving coach Jordan!! I am so glad I joined this site. Also Olivia at the front... amazing. I
You are more than a person. You are family.

Source: Google

★ 5

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★ 5

Love my OTF and the crew here knows how to rock it!

Source: Google

★ 5

OTF is amazing!!! I highly recommend everyone try at least once. The workouts are intense and they are never the same. I love the fact you can monitor your own progress throughout the class (heart rate, calories burn, splat points) this allows you self monitor and push yourself to hit the goals you want. The coaches are very encouraging! I love this place!!!

Source: Google

★ 5

The instructors are great and I love the classes!

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★ 5

I’ve been a member here for nearly a year and have consistently had an excellent experience. The coaches are so friendly and encouraging. Orange Theory structures their workouts in such a motivating yet challenging way. The HIIT workouts are paced in such a way that feels doable — I can do anything for a minute at a time (including running, which I strongly dislike) and the workouts capitalize on your ability to push yourself and then rest.

Source: Google

★ 5

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★ 5

Love OTF!!!

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★ 5

This is by far the best Orange Theory that I have been to. The coaches are all AMAZING and I keep coming back. If you want a great workout surrounded my supportive, hardworking, and friendly people…come here :)

Source: Google

★ 5

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★ 5

I have visited multiple OTF locations throughout the metro Atlanta and DC area. The staff and team members at this locations are the most friendliest of all of the locations that I have visited. I had the absolute pleasure of training under the direction of Glenn who is extremely encouraging,
professional, and courteous. The gym manager is also very professional and friendly. I felt motivated and encouraged during my visit and I will absolutely return to this location for the wonderful customer experience.

Source: Google

★ 5

I love the workouts. The heart rates displayed are a great motivator and I always leave feeling like I had a good or great workout.

Source: Google

★ 5

Excellent workouts and really superb staff. They honestly go above and beyond!

Source: Google

★ 5

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★ 2

Pros: location, coaches

Cons: Front office / Admin
OTF Madison Yards in Atlanta has been completely irresponsible with my credit card information which is a data privacy issue.

I asked to reduce my membership, I signed all of my paperwork immediately and was reassured the new charge amount would take place on my next billing cycle in and I wouldn't be charged the former premium amount.

My next billing cycle came around and I was charged for the premium membership instead of the reduced membership I had just signed for; and furthermore the error could not be corrected until a manager was back at the location days later.

After being charged the wrong amount and it would not be rectified immediately, I asked to have my membership cancelled in the same conversation (30 days ago) I signed my cancellation paperwork immediately but still had to wait to get my charges cleared up to the accurate amount.

Once the manager came back days later she refunded my balance and I was again assured that my cancellation would be processed and I'd have no further charges including no cancellation charge.

Today, after all the back and forth a month ago.... there was an attempted charge on my card again! And the amount was for the former premium membership that I cancelled initially, before reducing my membership...so the initial cancellation never took place to even reduce my membership. I reached out and was then told the charge today was for the 30 cancellation notice, which was not accurate, I had already been told in email the previous mistake would cover my cancellation fee (30 days ago). Whats even more astonishing is at no point have they acknowledged the issues were on their end, they generally ended conversations with "to avoid further miscommunication" --- on who's part? I've been clear and signed all paperwork promptly, the issues do not arise from my actions.

Either the system they utilize to store credit card information is not catching the data while in transit or resting...or the people are not processing correctly, either way, its a privacy risk I was no longer willing to take, after the initial cancellation issue I had to have my bank block them and cancelled the card that was formerly tied to OTF.

Source: Google

★ 5

One of the best fitness group classes I’ve ever joined. Trainers at this gym are great!

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★ 5

Awesome experience!! Couches Kia and Jordan are encouraging and ensures the techniques are done correctly. At 5am they are full energy!

Source: Google

★ 5

Arguably, it's best 1 hour workouts you can do! Fun and motivating environment with great coaches and staff!

Source: Google

★ 5

OTF Madison Yards is the best 60 minute workout of your life. Not only will you feel great afterwards, but you will be smiling ear to ear from the helpful coaches, fun front desk staff, and super clean facility! Best boutique workout on the block, for sure.

Source: Google

★ 5

Wow!!! Best workout of my life today. This is my first month with Orangetheory but I’ve been attending another one by my house. I planned to quit as it’s very routine and the trainers/staff seem 1/2 awake. I decided to drive 30 minutes to try out this Orangetheory that was next to my old house in Grant Park. Not only did I get into the red zone for the very first time! I got in it over 5 times, with 16 splat points. I’ve never got more than 3 splat points at the one I go to now.
Thank you To whom ever owns this location. As now I’ll be keeping my membership and will be okay with the 30 min drive for such an amazing workout.

Source: Google

★ 5

Source: Google

★ 5

Although my home location is Midtown (in which I also love), this location is in walking distance from my home. each and every time I attend Jordan’s class I feel like I could conquer the day with purpose. The music is on point, her energy is on point. Her motivation is inspiring and after 1 class she knew my name. I’ve been to orange theorys —from Brooklyn to North Carolina to All over Georgia— and hands down her class is the best I’ve been too thus far.

pS I haven’t tried other instructors but her classes are Bomb!!!

Source: Google

★ 5

I can't recommend OTF Madison Yards enough! All of the front desk staff and all of the coaches are amazing - I haven't had one issue in the 4 months that I have been going. The coaches really take the time to learn your name and help you out in class if you have any questions. Come for the workout, stay for the people!

Source: Google

★ 5

Great OTF location, the Coaches are outstanding, very motivating and personable. The staff is attentive and in this post shelter-in-place time, have insured that participants practice social distancing as well as ask questions and taking temperatures.

I've enjoyed my time here and look forward to continuing working out with the community.

Source: Google

★ 5

I absolutely love working out at Orangetheory Fitness Madison Yards. The coaches are always pushing me to be my best and the front desk are always on top of answering my questions and concerns. I especially love attending either coach Mila or Jordan's classes because they give me the right kind of motivation that I need to reach my fitness goals. The studio manager, Will, goes the extra mile with additional communication with us members and it is very much appreciate especially during these times. I am very grateful to have joined such an amazing studio with exceptional staff.

Source: Google

★ 5

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★ 5

This location is amazing! Orange theory in general is a great workout! I never understood the hype until I joined 2 months ago and wow has life changed! I thoroughly enjoy working out! I owe that to the amazing coaches at the Madison Yards location! Love the support we get from the staff! Definitely recommend this amazing place!

Source: Google

★ 4

I started OTF a little over 8 months ago and really love it. I used to go to the Midtown location, which I loved, but when this location opened up and was a bit under a mile from my house I was super excited. They are a new studio so are still adding coaches so they can expand their class offering. One thing I especially loved about the previous location was that all of the front desk knew everyone's name. They would stand at the front door and check people in for classes, which got them out talking to the people as they came in. While I've had positive interactions with the staff here, I don't have the same feeling that they all know the members - or even me. I'd love to see them interact more with the members versus their peer staff when we're all coming in for the next class. But, I love the location, love the classes, and really enjoy coming here. That's just a bit more I'd love to see.

Source: Google

★ 5

All of your coaches and front desk folks are great, especially Will and Anna!

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★ 5

I used to do yoga and TRX years ago, but when my favorite studio closed down, I stopped working out. I tried going to gyms by myself or trying bootcamps, but I never felt motivated to keep going back. When this OTF location opened near my neighborhood, I figured I had no excuse to try it out and I loved it! I signed up immediately. The coaches and staff are extremely friendly and helpful! I always look forward to my workouts now.

Source: Google

★ 5

Great music, even better workout!

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★ 5

This is the first work out I actually want to go to (on most days). It’s hard work but worth it. The coaches are all about making you better and helping you with your goals. The more you put in the more you’ll get out!!

Source: Google

★ 5

I love the new Madison Yards location!! I started OTF when I was trying to become more physically active. I was never into the gym until I tried OTF and was hooked. When the new location opened, I upgraded my membership and have been going 3-4 times a week! The staff is amazing, the coaches, and of course all the amazing new equipment.

If you are looking at getting into working out more, I couldn’t recommend OTF Madison Yards enough!!

Source: Google

★ 5

Love this OTF gym. Amazing coaches and front desk staff that always make working out the best part of my day! I couldn't recommend it enough.

Source: Google

★ 2

The great thing about this Orangetheory are the coaches. All of the coaches have been motivating, friendly, helpful and on point! Coaches alone would get 5 stars

So why only two stars? The desk staff is appallingly unhelpful and unfriendly. Having been to OT studios around the country, the desk staff determine whether the studio feels like a community. Led by who I assume is the manager, though she never introduces herself, she appears uninterested in anything except herself. I have watched her and others roll their eyes at people's questions. Rather than a helpful disposition, they act as if you are interrupting their work even though they are often swapping personal stories. The work ethic seems to be to do as little as possible, which works for now because Madison Yards is a popular and needed location.

I waited for things to smooth out after the opening but self asbortion, rudeness and laziness seems to prevail.

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★ 5

Best workout I’ve had in a long time!

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★ 5

The best new OrangeTheory in Atlanta! I love the workouts!

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★ 5

Clean gym, awesome coaches, friendly staff, and
challenging workouts!

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★ 5

Brand new location with all new equipment. This is the best Orange Theory studio in Atlanta! Great layout, Awesome coaches and friendly front desk associates! Definitely give this location a try!

Source: Google

★ 5

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★ 5

I absolutely hated going to the gym until I stumbled upon Orange Theory a little over a year ago. When I heard that this new location was opening up near my house, I had to go and check it out especially because of how much OTF has drastically changed my life for the better.

My expectations have been met! Expect to sweat your entire life out to a different workout every day, be motivated by great coaches, workout in a clean gym with new innovative equipment and walk out feeling better then when you walk in. And the bonus part is that you create new friends that encourage you along the way.

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★ 5

my Otf Family ❤️

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★ 5

Such amazing people! An amazing workout! Really passionate about fitness and helping their clients see the results and make life changes!

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★ 1

Sidney was very unprofessional when she called about the form I filled out online wanting to know more information about the classes and plans. I was asked for my card number before any details were given about the costs. When I finally said I wasn’t interested in the 8 classes per month plan all she said was “...okay” and hung up. Very poor customer service and could deter others from joining as well!

Source: Google