★ 5

So grateful for the time I got to spend at this OTF. Aleigha and Toni are the GOATs! Energizing, engaging, friendly - they had so much expertise in fitness and shared how to make improvements on all the stations. Such great energy at this gym. Don’t miss out!

Source: Google

★ 1

"I had a facial today at Skynculture Spa, but unfortunately, I wasn’t able to fully enjoy the experience due to the loud music and heavy bass coming from OrangeTheory Fitness. The sound carried into the room and made it hard to relax. I hope you might consider lowering the volume or adjusting the bass levels so that all businesses in the plaza can provide their customers with a peaceful experience. I understand that music is part of the atmosphere, but the volume and bass level were disruptive to nearby businesses.

Source: Google

★ 1

Careful….an OrangeTheory membership agreement is a rabbit hole of economic injustice. Very difficult for a customer to leave on simple terms as the ‘cancellation terms’ are extraordinary and burdensome to under represented communities. Recommend an alternative gym (and business model). Power to the people!

Source: Google

★ 5

Five morning every week, this is the place I feel is my home away from home, has gotten me into the best shape of my life, and at this point I can’t live without! Great coaches and staff.

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★ 5

Loved my time at OT Emory Point. Kyle is the coolest coach ever, and Brittany was always very helpful to solve anything for me. The staff was always very friendly. I definitely recommend working out here, you'll love it!

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★ 4

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★ 5

Great on the road visit at Emory Point. Thank you coach Mackenzie. Desk staff kyndal made feel welcome. Thank you for the splats. When visiting Emory or CDC get OT with a class.

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★ 5

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★ 5

My favorite gym! The coaches (shout-out Kyle and Isabel!) are great motivators and instructors, and there’s always a friendly and helpful team at the front desk (another shout-out to Brittany, Nachelle, Alexis, and the rest of the team!) If you’re looking for a fun and challenging workout near Emory, there’s no better option.

Source: Google

★ 5

I love coming here so much. I always get a good workout in and everybody is helpful and cheerful. I was sick for a week and was dying to come back. Orangetheory has seriously changed my life. I went from hating the gym and never working out to becoming addicted to going, and now I go 5-6 times a week. The benefits are endless, from both a mental and physical standpoint. There is a true sense of community and nothing better than showing up and having people know your name!! :)

Source: Google

★ 5

When I first went to an Orangetheory Fitness years ago in a different state, the atmosphere was not one I wanted to be a part of. I didn’t return to an OTF for years until I moved close by to the Emory location. I’m so glad I gave it another chance at a different location. The team here is fantastic. Shoutout to Brittany, who is so helpful and nice to chat with; and Kyle, who is the best coach! He is motivating and helpful without feeling condescending when it comes to proper technique. I definitely recommend this location if you’re looking to try out OTF.

Source: Google

★ 5

New to OTF and really enjoying it. The coaches (Isabel, Boris, and Kyle) are really encouraging and positive as is the front desk.

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★ 1

Caution is advised when purchasing promotions online, as they often resemble scams. I made a purchase online and was unaware that it would automatically enroll me in a $189 membership without an option to cancel, despite a 30-day policy. While I sustained an injury during a class (for which they were not at fault) and was in the process of moving, I still found myself unable to receive a refund. The membership wasn't visible on my account, leaving me completely unaware of the impending charge. It's evident that this is a corporate-run gym that fails to address the genuine needs of its clients. I strongly recommend exploring other gyms in the area.

Source: Google

★ 5

Been going since October 2023. Love Kyle and Isabel so much!

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★ 5

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★ 5

The coaches here are fantastic! Each one I have trained with is encouraging, friendly, and down-to-earth. They have motivated me through the toughest workouts, providing great feedback and also showing me proper technique during rower and floor workouts. Emory Pointe is absolutely my favorite studio because of the coaches, the friendly front desk staff, and the spacious layout of the studio and workout equipment. I'm so grateful to have found this program as it has jumpstarted me into better physical and mental health, and is truly helping me build healthy habits and achieve my goals!

Source: Google

★ 5

I have been coming to this studio since October of 2022 and it’s been such a great experience. As a graduate student in medicine, OTF fits my schedule so nicely; it’s so easy to build into my day. The classes are intense and fun and not to mention the best part — the coaches and staff. The coaches here always push me to be better; they always know what to say and encourage me to challenge myself in respectful and encouraging ways. They’re focused on teaching class, but also take the time to stop and talk to you if you need it. The front desk staff always greets me by name, ask me about my day, and they all know I like to start on the treadmills, ha. Additionally, the studio is always spotless; I use the showers a good amount since I’m usually rushing to school and they’re always clean and stocked. Everyone here has made my life better in some way and I am so thankful for this studio and these people! I always look forward to my OTF classes here, they’re typically the best part of my day.

Source: Google

★ 1

The ownership group allows the equipment to stay broken for months... They also own the midtown facility and the broken equipment is replaced immediately there. With the increasing competition of F45 going in, I would think the ownership group would invest in their facility. I'm seriously thinking about switching to F45 after 4 years at orangetheory.

Source: Google

★ 3

Studio is quite small. Lights in bathroom don’t work. That’s fun trying to use the restroom in the dark. Showers provide no deodorant or lotion. No hooks on doors either. Parking is validated easily so that was nice. Coaching was average. No warm welcome as I was a guest from another studio.

Source: Google

★ 5

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★ 5

Great studiowith friendly staff and coaches. I've been working out here since 2017.highly recommend

Source: Google

★ 1

Visiting Atlanta, currently this studio is closest to me. Within walking distance, which is pretty impressive. This is basically the closest I’ve been to a studio before.

That said, I swung here on my birthday, this Friday on the week of Independence Day.

First time here at the studio, I had to sign a waiver and everything, as is customary whenever you attend a new studio.

Wouldn’t you know, they gave me the wrong form to fill out? Yep, it was the new membership intake form. I only found out about it after filling in all the blank fields. I thought it looked different, and that’s because it’s not the right form at all.

All the folks at the front desk seem way too young for their own good, all girls, though not sure why it’d matter. Anyway, they messed up and gave me the wrong form to fill out, wasting my time even though it wasn’t a big deal bc I showed up like 15 mins early, but more importantly I could see that on the desk they’d done the same exact thing to someone else who had yet to pick up their forms. Turns out the front desk lady was rather clueless, and they gave me the one form on the table (intended for someone else) that was the right one — the form for an intake to a new studio, rather than a brand new member. Shortly, I overheard the same person asking via phone call, how to access that form on the site. I honestly feel this sort of egregious negligence can only derive from being too young and inexperienced. Definitely need someone older manning (or womaning?) the front desk.

Anyway, I would be content to let that slide, were that the only mistake or inconvenience that was noticed. But alas, it was not.

I mean, on the form I filled out, they could see the date I listed as my date of birth, was the same day as *today*. Still, no response other than dead, screaming silence. No “aha!” moment. No lightbulbs flickering. No bells pealing out in the early mid-morning. Nothin’ but crickets, woe to the world.

The workout was fairly decent. The first time I didn’t see my name show on the screen, so I had to power off my HR thingy and then switch it on again. It seemed to do the trick, but it took a while. I’ve also come here once more, and plan to at least once again before I pack up and head out of Atlanta. As I say, I’m merely a visitor here.

Even after workout, no bells going off, did not see “happy birthday my name” on the board up front. I had to go up to front desk and prompt them — “Hey is this Lizzie’s birthday today? Who is that?” “Oh not sure, hold on she might have written her name down there, not sure it’s her birthday.” “Oh, gotcha. I was just checking, btw it’s also my birthday today..” *awkward pause* “ohh no way..?!? wait, that’s pretty cool. Congrats, I guess, on the birthday thing.”

Anyway, bit awkward conversation, but I did mention to the coach earlier too, she seemed a bit more receptive, gave me some tips on places to eat at or check out in Atlanta. Problem is, already had noted down those places anyway, so the suggestions largely weren’t too helpful, and the cheer/appreciation for a members birthday was literally nonexistent.

In my heartfelt opinion, I pay way too much for membership at OTF, and certainly not to entertain staff missing your birthday completely (even when it’s on a form they ask you to fill out, and which they should be entering right after the fact) and not to receive shock and complete dumbfounded blank stares when the news is broken over the wire, so to say.

The icing on the cake, people are mean to you here and the other members don’t really care what you’re doing when you’re doing here, but that’s ok, I’m not here to make friends or anything but maybe receptive and open-minded moods would be rather splendid — unfortunately, still a bit fat “NOPE!” on that front.

In fairness, this is a generalized problem across most if not all OTF studios, so I won’t hold this against them here (not too much anyway).

All said, location is great, staff are not, and members are non-caring, unsympathetic workout robots. But hey, that’s OT mindset for you, what can ya say.

Source: Google

★ 5

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★ 5

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★ 5

I have been going to this location for 2 years now and I have absolutely loved the staff and workouts! The coaches and the manager are very accommodating to your needs and make sure you have a great experience!

Source: Google

★ 5

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★ 5

I highly recommend Orangetheory Fitness at Emory Point! The staff care about what they do, and they take fitness seriously. Kudos to Jonathan, Kyle, Tyree, Anna, Kelly, Gretchen, Delci, Erica, and Jackie!

Source: Google

★ 5

Great experience! Workouts are fun, place is clean, staff is friendly and polite. Trainers are excellent!

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★ 5

I love it here! Best workout in town!

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★ 5

The coaches are incredible. They are all very nice, but really push you to dig deep. It’s also impressive that they’re able to remember everyone’s names given how busy it seems to get.

The scheduling options are great, and the work out equipment is well maintained and cleaned. All in all, there’s nothing to complain about.

Source: Google

★ 5

Best 1hr workout!

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★ 5

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★ 5

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★ 5

Badass workout with great equipment and coaching!

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★ 5

Workout flexible for different levels of ability and ages. Environment is not intimidating - staff is very welcoming. The instructors are incredibly supportive. Like having your own personal trainer basically, but at more affordable price. Facilities are clean.

Source: Google

★ 5

Great Coaches, Great Staff, Clean, and fun but challenging workouts. Have enjoyed every minute of it

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★ 5

I love orangetheory, the people, and the environment! Only thing is that sometimes heart rate monitors dont work well, and whenever I try to pause my membership I run into issues. Otherwise, sweatiest hour of my day!!

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★ 5

Great coaches, flexible class schedule and new equipment

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★ 5

Great experience. The administration was nice and the coaches were helpful! It's a decent price and in a good area.

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★ 5

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★ 4

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★ 5

I love OTF! The coaches are all super motivating, and positive. I love that every workout is different! I cancelled my membership once COVID hit, but I’m so glad to be back!

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★ 5

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★ 5

OTF is great! Wonderful workouts - noticeable results. Friendly staff!

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★ 5

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★ 5

I enjoy this location very much. The staff are very friendly, and they've put social distancing guidelines in place so classes aren't packed full.

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★ 5

I like that I don’t have to create a workout, I just show up and the coach already has a plan.

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★ 5

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★ 5

It's a very engaging workout! You stay busy the whole time which makes the time fly. It's great to know your energy expenditure during the workout and your statistics at the end. The instructor was great with explaining the process before the workout and the statistics at the end for my first class!

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★ 5

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★ 1

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★ 5

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★ 5

I have a busy schedule as a college student, so having a workout where I can come in, not have to think, and get a quality full body workout in one hour with an energetic coach that pushed you to be your best is invaluable.

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★ 5

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★ 5

I was visiting from out of town. The manager and coach were very kind and patient with each client. Great OTF!

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★ 5

Nice studio. Staff was very friendly. I am a member in Birmingham and travel a good bit. This was one of my favorite locations to visit. Easy parking. Great instructions on the workout and enthusiastic coaches!

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★ 5

Excellent work out

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★ 1

The manager was extremely non-apologetic and inflexible about their cancellation policy, despite the fact that I just sustained an injury in my foot which prevents me from using treadmills. I was informed that I can now use a bike, but I don't like stationary bikes and it seems ridiculous that they can't make an exception. Additionally, since I contacted them two days past the date I signed up, she is now going to continue to bill me for the next two months. Completely ridiculous, would never recommend this place.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love everything about OT Emory Point. The instructors are FANTASTIC - so encouraging, challenging, helpful, funny, inspiring, and kind. The whole staff is super great- I feel known, appreciated, and hopeful every time I come through those doors! I love that I was able to go from NEVER working out on a weight floor to now feeling pretty confident in most of the floor exercises, and increasing my weights! I love the friendly competition, mostly with myself, and the way the instructors get to know me and challenge me to keep doing better. I feel healthier and I've created a habit of coming 3-4 times a week consistently for 6 months now. I never dreamed I'd love going to the gym - but that's surely how I feel about OT Emory Point!!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

OrangeTheory Fitness - Emory Point is such a great place to workout! The staff is wonderful and make me feel special every time I come in to workout by remembering my name. The Coaches are wonderful as well! They are all motivating and encouraging without being “in-your-face”. Their energy during class and guidance help me push myself farther than I expect. Keep up the great work OTF Emory Point!!

Source: Google

★ 5

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★ 5

Friendly,supportive,professional & knowledgeable staff & coaches!
Most time-efficient workout-ever!

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★ 5

It's pricy but worth it for me. The schedule is good and the equipment is always in good shape

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★ 5

The best playlists!

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★ 5

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★ 5

Great workout, great staff

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★ 5

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★ 5

Love the coaches love the range of workouts love the lil cleaning wipes love it all 11/10 would recommend to a friend

Source: Google

★ 5

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★ 5

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★ 5

I procrastinated for 5 months, but when I finally went in to ask about the location and the class, I couldn’t have been happier. Everyone was incredibly helpful without being pushy. You could tell that the ladies working there really enjoy what hey donand each other. I have taken four classes and I am completely hooked.

When I was having questions about the OTFBeat app, they walked me through it completely and made sure I knew all the tricks and information on how to best use it. Again, awesome customer service!

Source: Google

★ 1

I had a good first month experience but when it came time to renew I wasn’t aware of the automatic renew. I was called because my credit card had expired and all they cared about was taking my money. I explained that I was out of town for my grandmother’s funeral and would be moving the following week and wouldn’t make it back into the gym for another 2 weeks. No sympathy at all - all they cared about was me giving them my updated credit card info. I asked many questions because I was unaware of the automatic renewal and asked if I could freeze my membership until I could actively partake in classes again. No nothing. She continued to ask for my credit card details and I said that I would give it to her when I’m ready. In an extremely unprofessional manner, she hung up on me. This bothers me so much that I do not want to return to that location ever - even if it involves signing my termination paperwork.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Always different, always feel like I might die

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★ 5

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★ 5

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★ 1

The 30 day cancellation policy is unrealistic. I tried to cancel and I was two (2) days past my 30 days and the manager, Taylor, insisted on charging me not only for this month, but next month as well. $200 for nothing at all. Not to mention they insist on hard copy paper work. This is 2018...are they really scanning and sending forms for us to scan and send back? They also insist on members appearing in person to make changes to their account. It's a huge oversight for a great workout group to not make things easier and convenient for members.

In addition, this Emory Point location could use a manager with a background in customer service. People are very busy and sometimes certain types of workouts phase in and out of their busy lives. The cancellation policy at Orangetheory and lack of customer service does not take the 2018 customer into consideration. This cancellation policy and treatment of members will ensure that those members who have to phase out of Orangetheory, for whatever reason, will not return after the poor treatment and additional incurred costs. Too bad. A company is only as good as its front-line. This Orangetheory's front-line could use a refresh.

Source: Google

★ 1

My 30 day back guarantee was not honored by Taylor Hockley. This studio has very little integrity or idea of good customer service. They would rather make some money than do right by their customers. And I know this didn’t just happen to me because they had an immediate response of “just because we verbally tell you something doesn’t mean it’s legally binding”. This was he first thing said to me when I tried to get my 30 day gaurentee! By a new worker! Guess it’s part of the onboarding. They got me.

My HR monitor didn’t work for me and I was not enjoying my membership for various reasons. I decide to do the 30 day back guarantee since I’m stuck with this $100 HR monitor that can only be used at Orange Theory.

I end up losing $259 on ONE month of Orange theory because I was not given a tiny slip of paper that you have to sign to get this gaurentee. They claim they found my clipboard from a month ago and found it unsigned on my board with all my other paperwork? Is there some hidden hallway with every clipboard ever given out, neatly put away? So strange.

I was verbally told that this gaurentee was included in my premier membership. No paperwork was given to me on the gaurentee. The person who signed me up seemed like she had a ton of integrity and she really sold me on it. I didn’t think I would need to use the guarantee anyway and it was certainly not my plan since I loved the classes.

The trouble started on my second ever class when my heart rate monitor (Flex) wasn’t working for me so I called and spoke with Taylor Hockley about switching to a different one and she told me it was non-refundable. I thought this was strange since I used a loaner one on my first class and it worked fine. I waned the chest strap instead. Why was I stuck with a broken piece of tech? I go in person and Taylor and Ansley tell me I can get a doctors note to change my RHR in the system to get a more accurate reading. I do so two weeks later and the desk worker Monique tells me that that is impossible as the formula only goes on weight age and gender? Waste of doctors visit and I was not enjoying the classes. The entire point to me was seeing the points I was getting to keep me motivated. I would be sprinting and be stuck in the green or blue so I knew something was wrong with my HR. They should adjust their hr stats based on each unique person.

Then I go to try and cancel for a month (I was within my first 30 days) or downgrade my membership since I was going on vacation and wouldn’t use it for a week. I find out that though they call it a month by month membership, you need to cancel 30 days in advance of the billing period (though the contract reads within 30 days) and then you’re charged for an additional month.

You also need 30 days to downgrade your membership.

So if you want any changes to your membership, you need to know two months in advance! That’s even worse than a regular gym that only requires it to be before the end of the billing period.

I go in to meet Taylor to talk and ask for a clipboard before she arrives and are given yet another one without the slip! Idk where they hide these slips but definitely be aware of this.

Source: Google

★ 5

The instructor brings such a great energy to the place!!!

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★ 5

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★ 5

Love the instructors here - high energy and clear instructions on how to get a great workout in!

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★ 5

If you’re looking for a good workout, OrangeTheory is the place! It is the best workout where you can see results.

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★ 5

The trainers are great and all the staff members are fun. The thing I appreciate the most is that I get to workout at MY pace. That is, I love that I don't have to do what other people are doing (e.g. sprinting on the treadmill) - I just need to do the things that get my heart rate into the orange (e.g. jogging on the treadmill).

Source: Google

★ 5

Source: Google

★ 5

OTF Emory Point is awesome! If you want a great workout, take a class with Julia, Jonathan, Taylor, or Lauren (they are the 4 coaches and they rock!) The front desk staff is especially easy to work with and friendly - Emily is always cheerful

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★ 5

The staff is friendly and welcoming and the coaches are extremely motivating! The parking is convenient too, which is always a plus in Atlanta. I love working out at this location!

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★ 5

Best workout. OTF helped me getting in shape for my wedding. Emory Pointe coaches and staff are the very friendly and make OTF feel like a community!

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★ 5

I love Orangetheory, especially this studio. It’s like a second home for me and I love the friendly staff. This is the best workout in one hour. Seriously!! One hour 3-4 times a week can change your life!!

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★ 5

It was hard but I felt great afterward!

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★ 5

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★ 5

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★ 1

A 30 day cancellation policy is a joke and having to physically go into the studio to fill out the cancellation paperwork is a waste of time and is incredibly inconvenient. Instead of making it difficult for people to leave your program, maybe orangetheory should make their classes easier to get into (main reason for wanting to cancel - waitlists EVERY TIME I try to sign up for classes - sometimes even a week in advance) so that people actually get their moneys worth for their membership. What a waste of money both while being a member and now while trying to get out.

Source: Google

★ 5

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★ 5

Taylor and Jonathan are my favorite instructors in this gym. Love the convenience of the gym next to my work for after work classes.

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★ 5

Great workout - amazing results and it's fun!

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★ 5

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★ 5

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★ 5

All of the coaches at Emory Point are AMAZING and the staff are fantastic, too! The music is great and I feel like each coach cares about my success and that I am pushing myself (safely) and keeping proper form. I always have a better, more high energy day after an OTF workout and I keep talking to my friends about it. I'm seeing very noticeable results in weight loss, strength and endurance after just 2.5 months and even feel motivated to wake up super early to come in. I like that I don't feel like people are there to check each other out. We are there to WORK and do our best! I like that each workout is different and that the class mixes cardio and weights. I can't wait to see how I look/feel after a few more months!

Source: Google

★ 5

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★ 5

Really enjoyed my time here! I cancelled my members due to relocation.

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★ 5

They were so welcoming and helpful even though this is not my home studio! I will be back whenever I am visiting Atlanta!

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★ 5

Awesome and intense 60 minute workout. Always upbeat and different every day. Emory Point has the best Staff and Coaches!

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★ 5

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★ 1

Terrible phone experience. I am moving to the Emory area next Tuesday and was calling to price out the classes. The lady on the phone was poorly trying to redirect the conversation and would not answer my questions. Red flag when you have a bad experience before even getting in the door.

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★ 5

The enthusiasm of the staff, the energy of the space and the feeling of accomplishment it creates after you are done.

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★ 5

Love orangetheory! I've been going for almost two years now and go almost every day. I love that you never repeat the same workout twice, since I'm definitely one to get bored during workouts that are the same thing each time. I absolutely love Hillary, Lauren, and Jonathan. They are so motivating, especially during those tough work outs 👍🏼

Source: Google

★ 5

The best workout of my life! I look forward to coming to classes, and actually miss it when I don't. I think this location has some of the best trainers and overall the staff is super nice. Jonathan, Lauren, and TJ- thanks for being awesome motivators!!

Source: Google

★ 5

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★ 5

The instructors are so motivating, it makes me push myself to work harder and increase my speeds and rep counts! Lauren is amazing and is the ONLY reason I wake up for OTF at 6:30am on a Friday morning!

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★ 5

The best hour you can spend getting fit. Awesome trainers and staff. If you show up and put in the work you'll see results. Can't say enough good things about the efficiency and effectiveness of the workouts.

Source: Google

★ 1

Rant #1- I agree with others about canceling your membership. It's complete BS. They emailed me the cancellation form, I filled it out, signed it and sent it back. I never received a confirmation so I called. They told me I never sent it. My email and my document sign app showed that it sent. I called back 3 different times and then said I'd come in to sign it. Poof, all of a sudden they received my signed document via email. I was charged for 2 additional months and I didn't even go. ($300 wasted)

Rant #2- They got all new benches in the weight room area. The ones before were nice and very durable. The new ones are cheap plastic. One day we were doing high knees while standing on the benches... I slipped off (because there is no traction on a sweaty, plastic bench) and fell backwards on a pile of free weights. I was out of the gym for 1 1/2 months due to a very bruised tailbone. When I came back for the first time I recognized the same girl from the desk and I had the same trainer. I was never asked how I was doing and I thought that was super messed up.

Source: Google

★ 5

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★ 5

It would be a lie if i said its wasn't a great workout! It definitely a high intensity program but Jonathan was a great instructor that really helped push the entire class to succeed and keep them encouraged and motivated.

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★ 5

I've been going here for about a month now and absolutely love it here. The trainers are very knowledgeable of health and mindful of injury. The staff at the front desk are very helpful and friendly as well. I also love the bathrooms and waiting area. It stays clean and there are ample amounts of wipes and hand sanitizers. The area is also located near plenty of places to catch a healthy and delicious bite to eat before or after your work out.

Source: Google

★ 5

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★ 5

I feel challenged by the workouts, encouraged by the trainers and motivated by the process. With working out ADD, the different classes and goal setting hits the spot for me.

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★ 1

Poor customer service

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★ 5

The instructors are amazing and high energy! I always feel great after leaving Orangetheory!

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★ 5

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★ 2

WARNING! Difficult to cancel membership.

My wife wasn't going because she was busy with work and had trouble finding the time. She called to cancel, and their policy is that you have to go in and sign paperwork in person. She said she didn't have time to come in, that's why she was canceling and requested that they email her the paper to sign. She was told the only way to cancel is in person and with a 30 day notice.

It seems like a month to month service, but they will get an extra month out of almost anyone who stops or takes a break.

Poor customer service.

Source: Google

★ 5

I love OTF! The workouts are great -- the facility is lively and the trainers are motivating!

Source: Google