★ 1

DON’T GIVE THEM YOUR CREDIT CARD INFO! You’ll never get your money back.

Stay away from this place and the franchise altogether. Truly abhorrent and deceptive policies. They baited and switched me and now are harassing me to pay them when I never even had an appointment.

I’ll caveat that I never received any service here so can’t speak to the quality of their massage therapists.

I wanted to book an appointment while on a work trip, before heading to the airport.
The Stretchlab online calendar had an appointment I wanted and the website prompted me to check out online.

I paid online within a few minutes, but the website no longer showed the appointment as available. I called them to schedule and nobody picked up.

15 minutes later I get a welcome text from them to book an appointment. I then texted back to ask for a refund since I had to make a flight, to which they responded that there are NO REFUNDS, and I could use my credit next time I’m in town.

I don’t live in ATL and do not know when I’ll back so this wasn’t acceptable. I called my credit card company who disputed the charges for me since I never received a service and they were reversed out.

I was ready to move on with life but a month later, Stretchlab emails me saying I owe them $25 for a charge reversal, which is clearly not the consumer’s liability.

The stupidity of all of this is that if they admitted to the website’s scheduling error and allowed my cancellation, processing my refund would’ve cost them 2-3%. Instead, they forced me to request a chargeback since they never provided me with a service and that costs them much more. Where they are wrong is having a policy to pass these charges to the consumer.

I am filing complaints with the Georgia BBB and Consumer Protection Department and will be posting my story on any and all social media review sites so consumers are forewarned about this place.

Source: Google

★ 1

Do NOT EVER BOOK WITH THEM !! They have THE worst customer service . I advised them that I wanted an appointment on June 11 as I arrive on June 11. They have booked me for the wrong day Which is June 12 I requested a refund in which the gentleman at the counter advised me he could not give me a refund he would need to speak to his manager for approval on a refund. I request requested a call back in which I never received instead. I received a text message from someone named Katie, who advised me that she could accommodate a reschedule. Again, I reiterated that I wanted a refund after a few exchanges with text messages. I realize that they were not gonna give me a refund and I honestly did not feel like arguing with them. About their tacky and unprofessional customer service I instead opted to go ahead and reschedule and never scheduled with them again. So I had a new appointment and unfortunately, I came down with the flu. It was running 103 Degree fever is most no last thing you’re gonna be thinking about as you’re fighting for your life is Rescheduling a stretch appointment. So I called to reschedule a new appointment in which I spoke to a Who went ahead and scheduled me for Sunday, June 22 well, I received a text message from Brittny that they would not be able to accommodate me for Sunday without me Again, as if I’m going to just give them $115. It’s very unfortunate that their customer service is so bad They do not care about accommodating the customers they don’t even care about making sure The correct day they just wanna take your money. I suggest you go elsewhere do not even Forbid you get sick and cannot make your appointment. They will keep your money.

Source: Google

★ 5

1st timer, at the Buckhead location. All the staff were very nice! Brian is the name of the guy who streched me, and he was very nice. Great conversation, and tips provided during stretching session! 5 stars! I am now a Member!❣️

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love this place! The staff is great

Source: Google

★ 5

Source: Google

★ 5

Highly recommend De’Ja and the rest of the team at StretchLab Buckhead. Easy to work with and very attentive on addressing and improving the problem areas.

Source: Google

★ 5

I absolutely love this location, I started at another one, they were good as well, however at this location my husband found the perfect Stretchologist that better suits my needs, her name is Makiya. My first initial visit with her let me know that she cares about your specific needs and goals as a client. After my first stretch with Makiya I felt and saw a difference in my poster and mobility, I was so impressed I signed up for 3 months that very day. I go weekly because of my desired goals, she takes her time with a stretch routine that fit my needs and she explains what she's doing and trying to achieve while doing so. She's very attentive, strategic, knowledgeable, caring and a absolute sweetheart. I'm seeing and feeling the difference as I continue my sessions and I must add that I actually tried PT doctor prescribed and it did not compare to the treatment that I'm receiving at Stretchlab. If you're suffering from arthritis and joint stiffness I recommend them highly, they have Stretchologist that will cater to your specific needs and desire. As for me I'm so very grateful my hubby found Makiya, I tell her every week how thankful and I look forward to our sessions.

Source: Google

★ 5

Mariya was excellent. I felt totally better. Very professional and attentive to what I needed. I had a great stretch.

Source: Google

★ 5

Makiya was absolutely amazing. She combines the reflexology with medical massage therapy techniques and the results are amazing. She was stretching areas I didn’t realize could be stretched. I left feeling relaxed, in less pain, and more mobile than when I came in.

Source: Google

★ 5

Makiya was the best! Will definitely return.

Source: Google

★ 5

Makiya was fantastic! She definitely took a personal and hands on approach that was tailored to me. I highly recommend booking with her!

Source: Google

★ 5

Best in the City! The owner is a special person and has always taken care of me whenever I’ve visited. I have the lifetime membership. Wouldn’t trade it for the world !!!

Source: Google

★ 5

Source: Google

★ 5

Some of us take a little longer to get a hint than others; if you are one of those people, this is YOUR HINT.

My first hint was StretchLab of Buckhead came to RowHouse Sandy Springs and previewed the stretching they recommend to assist others on their journey to a healthier lifestyle. I thought, okay, that cool, I may need that. Katie, one of my rowing coaches, invited StetchLab to her class, and she said it was worth every penny.

In February 2021, one of the books I read was “Can’t Hurt Me” by David Goggins. In the last couple chapters of that book David, a Navy Seal turned Ultra Marathon runner, talks about how he could feel death taking over his body. The doctors could find nothing wrong with David. He decided to focus on stretching more and less lifting and running. He says stretching saved his life. I thought, “huh, that sounds cool; I should look into stretching more. (Hint number 2)

In March of 2021, I had a bicycle accident. I went to the ER and got checked out. All clear, but I was still sore. I went to a licensed massage therapist and asked for a 90-minute deep tissue massage. The masseuse said to me after he had me on the table, “you need stretching more than you need a massage.” Boom! That was hint number three.

I called StretchLab and see if they can help me. I booked a 50-minute session, and in about three weeks, my pain went away. I have been going every week for four months, and I look forward to my 50 minutes of proper stretching.

Three hints that is what it took me to call and make an appointment. I hope you are not a thick-skulled as I am. If you are reading this, please count this as one of your hints to make an appointment. I have even invited my wife to join me each week, and she, too, has experienced health benefits. The results of assisted stretching are hard to measure, but you can feel it and know that it is working - take the hint and call today. Five Stars from me, you should try it too.

April 2022 - I have added a new photo to my review, I continue reap the value of StretchLab and have had over 80 assisted stretches from the Professionals. The new photo I am adding is from when I achieved StretchClub-50 and I was awarded a new hat that the flexologists are pointing at.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I didn't get past the call 12/10. The receptionist asked me a few basic questions and then told me that I had to give her my credit card information before she could check availability?? What kind of backward, thirsty business is this. I hope it's just this location...

Source: Google

★ 5

I've been going to Stretch Lab for 11 months. The issues I had when I started my sessions have all but disappeared. I continue weekly maintenance sessions and I feel great. The sessions have improved my range of motion, my cramps have disappeared and they have improved my workouts.

Source: Google

★ 5

I stumbled upon Stretch Lab offering free promotional sports massages for a 10k race. Having just injured my back while splitting wood, I gave them a try. I instantly knew they were legit when he honed right into my sore muscles, and actually fixed the problem. They completely relived my back pain in 5-10 minutes. I couldn't leave a tip, so I'm leaving this review as a thanks.

Source: Google

★ 5

Lower back has stopped hurting since I started going.

Source: Google

★ 5

I love stretch lab. It makes my body feel better for days. Stephan is the best!

Source: Google

★ 4

My experience was Amazing and the staff is very in tune with the body.

Source: Google

★ 5

Source: Google

★ 5

Love it it really helps

Source: Google

★ 5

Awesome experience. Did 50 minute stretch. Felt very loose when finished. Flexologist Bryant was very knowledgeable
I highly recommend

Source: Google

★ 5

I recently visited this StretchLab location and it was an excellent experience! This was my first time at a stretching studio and from the moment I walked in till the end of my session the experience was amazing. Each staff member I interacted with was very knowledgeable and professional. I loved that the flexologist walks you through the whole session so you know what to expect. After my session I felt so relaxed, I actually felt more relaxed than when I get a massage which was an extra bonus I wasn’t expecting. I highly recommend StretchLab! As someone who cycles and workouts a lot this was the perfect remedy for my muscles that should be stretched more often. So if you have trouble committing to stretching like me this is definitely the place for you!

Source: Google

★ 5

I would highly recommend StretchLab in Buckhead. I have been a client for over a year and have always experienced the highest professionalism from each flexologist and the entire operations staff. I can promise you that you will feel better walking out than when you walked in!

Source: Google

★ 5

I am very happy with Stretch lab and especially Aminah. I leave my sessions feeling better and knowing what I can do at home to continue improving. Aminah always asks me what I would like to work on and listens to my concerns. Then she focuses on the areas I need most.

Source: Google

★ 5

I have been looking for a place focused on stretching for a few years. I found stretch lab via a referral from my pt. The atmosphere is relaxing and the staff is very professional and concerned with your needs and your overall well being. I've been a member since June 2021.

Source: Google

★ 5

Scott is AH-MAY-ZING

Source: Google

★ 5

Great place with great experience. My posture and flexibility has improved alot.

Source: Google

★ 1

Source: Google

★ 1

Terrible. They will cheat you out of your sessions. My stupidity for trusting in them. They certainly will loose out on a regular and I will certainly tell 50 of my friends.

Source: Google

★ 5

This place is amazing! Scott is great!

Source: Google

★ 5

Source: Google

★ 4

If you haven't visited Stretchlab or other similar enterprises popping up, you're missing out. While pricey ($49 for a 25 minutes) the benefits can be enormous. So much of what ails many of us as we age (esp. if you have a desk job) is a function of poor posture and extended sitting. Stretchlab can assist you in relieving those ailments by putting you into positions that you could never reach on your own.

The Buckhead staff is courteous and helpful.

Source: Google

★ 5

Great staff

Source: Google

★ 5

Great concept. Great location. Great experience. All I could have wished for.

Source: Google

★ 5

Very professional facility specializing in improving your flexibility taking into consideration the muscle groups that need the most work. After four weeks, I felt like a new person and was given instructions on how I could keep my flexibility up at home. I have never been a flexible person but they have really helped me change that. Staff is friendly, professional and very knowledgeable. I will certainly continue to use their services! Highly recommend

Source: Google

★ 5

Awesome as always. Stephen did an amazing job i feel great!!!! Thanks stretch lab.

Source: Google

★ 5

Source: Google

★ 5

Margaret was very professional and explained every stretch. I will definitely come back. It was a great stretch session!

Source: Google

★ 5

Source: Google

★ 5

I'm at an age where I need this and on my own I don't do it... Great staff, very professional and still very sympatico. Recommended.

Source: Google

★ 5

Source: Google

★ 5

I first learned about stretchlabs after a 5k I did and loved it. That was a shorter session so I knew I wanted to try a real stretch at their physical location. I eventually made it over there and they did not disappoint. It was clean, everyone was friendly, knowledgable, and I left better than when I walked in. I'll conintue to go back and recommend it anyone playing a lot of sports or has had some injuries.

Source: Google

★ 1

Source: Google

★ 5

Going to the Stretch Lab has changed my life. I have had sever muscle cramps in my legs for years and they had gotten to the level of disrupting my sleep every night to the point of my dreading to go to bed. A friend recommended I try the Stretch lab, and after only one session I had relief. I set my schedule for 2 visits per week and by the second week was very rarely having any cramps at all. Then the pandemic hit and the lab closed. They graciously are providing free 10 minutes sessions via Facebook and my cramps have been held at bay. Thank you Stretch Lab, for giving back nights of restful, uninterrupted sleep. I can hardly wait for the lab to reopen!

Source: Google

★ 5

StretchLab has helped to reduce my neck and shoulder pain tremendously. I highly recommend their services! You get individual attention tailored to your problems in a professional but friendly atmosphere.

Source: Google

★ 5

Source: Google

★ 5

I was lucky enough to get started with stretchlabs in the fall. I can’t explain how good it feels to get stretched out once or twice a week before work. My flexibility has taken leaps and bounds and my fitness level and golf game have improved significantly.

Decompress and enjoy a few sessions. You’ll never stop.

Source: Google

★ 5

Stretch Lab is great! The staff is very friendly and gave me an excellent stretch. This type of work is a must for anyone sitting at a desk all day or performing physical activity. My body feels great after a session.

Source: Google