★ 1

0 star. The gym is dirty. And when I wanna cancel there’s 30 days wait time and a 50 dollar gym charge. So basically u have to pay one month more and 50 bucks to cancel ur membership. Scam. Stay away

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★ 5

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★ 5

Lots of beautiful women

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★ 1

Run far far away from this unaccredited “business”

I’ve been the unfortunate victim of fraudulent business practices. They are attempting to charge me $50 just to cancel my membership, after taking $30 out of my account today despite my repeated attempts to cancel my membership and not pay for any further services. The contract that they require prospective members to sign is filled with unfair and unconscionable terms which place undue hardship on consumers and ultimately serve to defraud consumers to the benefit of the company.

Strongly discourage anyone from joining this gym.

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★ 5

Great customer service

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★ 1

Unfortunately would not recommend this gym. Very small facility, always very crowded regardless of time of day. Extremely hot and muggy.

Also, I felt really pressured to sign up for the membership. I came in interested in just seeing what they had but they kept pressuring me and pressuring me to sign up. I was told it was $30/month but then there was also a one time fee of $120. They definitely got their moneys worth out of me…

The facility is so hot and humid, and the air is thick enough to cut. I asked the gentleman at the front desk if there was any central air in the building and he snidely told me that “people were working out all day” - which I could absolutely smell and feel lol.

Sadly will have to find another gym. I appreciated the convenience but I’d rather settle for my less-equipped apartment gym than deal with an overcrowded, stuffy gym :(

Tried to cancel my membership today but of course the app wouldn’t let me and the gentleman at the front desk wasn’t friendly...

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★ 4

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★ 5

My trainer Annabelle is 🔥 💪🏽

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★ 2

Restrooms could use attention. Hand dryer hasn’t worked in months. Smells of urine.

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★ 5

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★ 2

I felt pressured to buy a membership

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★ 5

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★ 1

Employees are extremely unprofessional. Interrupted my workout to kick me and my guest out.

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★ 4

It's time to invest in some new (personal )floor mats

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★ 5

From the first phone call until I was able to come in to get my card. The manager and staff made me feel like family before I even got in a treadmill. They cared about me as the person and my concerns and objectives for getting healthy and in shape.

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★ 1

gave me a really hard time trying to cancel my membership!

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★ 5

Staff is solid equipment top notch and a new locker room with extra hot water for the showers 🫡

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★ 5

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★ 1

they make it impossible to cancel your membership

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★ 5

I have been going to this gym for about 10 years. Virginia does a great job. Her two sons work there now too. Always clean and neat atmosphere. Very well run!

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★ 5

The young man who helped sign me back up was very courteous and helpful; he did a great job!! Glad I’m back at Workout Anytime.

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★ 4

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★ 4

It's a decent gym and the staff (at least the guy I met with) was super friendly and knowledgeable about the gym. The locker rooms could use a little sprucing up.

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★ 5

Just wanted to shoutout Malik today, gave me a great tour and was so kind!

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★ 3

Restroom needs improvement and size is smaller than most

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★ 4

Good gym.
They just need to clean the bathrooms.

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★ 4

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★ 5

The people are very nice

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★ 5

The staff was very nice and welcoming

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★ 5

I stopped coming here after 4 years a member bc it was dirty and staff were lackluster. Came back yesterday to officially cancel my membership but was surprised to find the locker rooms spotless. I was greeted warmly by Andrew whose sunny disposition and eagerness to help convinced me to keep my membership despite having a gym in my new apartment complex (he didn’t even hard-sell me on it). In my 3 years at this location I never had an extended interaction w staff, let alone a positive one, but my faith is restored. Thanks Andrew, and thanks to whomever cleans the locker rooms now.

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★ 5

Got a good workout in. 💪🏾

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★ 5

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★ 1

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★ 5

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★ 1

Ad states you can pay $30 a month. You must pay $150 to join, and then there is an annual fee of $50 charged 45 days or so after you join. That adds up to an extra $17 a month on top of your monthly fee. The gym is dirty. The locker rooms are gross. Toilets, showers, sinks, lockers, all gross. When the hand dryer is broken you have to ASK the front desk for a paper towel. Machines are not regularly maintained, cleaned, or checked for safety.

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★ 5

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★ 5

Excellent experience!!

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★ 5

Friendly staff. Everything i need to stay on track with my muscle building routine.
Thank you for your great energy.

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★ 5

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★ 5

Clean and empty

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★ 5

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★ 5

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★ 5

Excelente lugar para entrenar muy agradable 👍

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★ 2

The restrooms always smell and are not clean

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★ 4

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★ 5

I had made several attempts to renew my membership at the Smyrna location. After going on various days of the week at different times, I failed to catch anyone there working. I decided to go to this location and Not only was someone there the service was impeccable.
What's up Joe. You ROCK my guy.

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★ 2

Needs paper towel in the restroom. Never any paper towel

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★ 5

This gym has been great, both in terms of equipment, location, and hours, for my fitness needs. I've been coming for ~6 months, and in that time they replaced a large amount of the equipment which was great.

I had to take one star off for high and unexpected fees though (the website mentions a $39 fee 45 days after joining, I have no problem with this). My issue was that I owed ~$120 upfront when I first joined (for $15 a month membership). These fees seemed excessive, and more importantly, were no where on the website best I could tell. I also came in for a trial day, but was basically told I needed to sign up before I could try the gym first. Gyms are notorious for aggressive sales and untransparent fees, so I'm disappointed but not surprised. They also require a two months notice to cancel, feels illegal (FTC states (Oct 28, 2021 Press Release) it should be as easy to cancel as it is to sign up, and I didn't have to give 2 month notice to join....)

If I had to nitpick, I'd always say that the wifi never seems to work for me, the bathroom/locker room needs a remodel, and some fans would be really appreciated especially in summer. Overall I'm a happy customer though after the initial sticker shock.

Edit: Due to circumstance out of this club's control I had to cancel. They were nice and helpful and able to do it over the phone, a rarity in the gym world and worth an extra star.

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★ 5

I had the pleasure of working with Virginia to improve my physical fitness, and it was, without a doubt, the best experience I've had with a trainer. From the very beginning, she took the time to understand my unique goals and health needs, and every session was thoughtfully tailored to help me reach them. The training was not only focused but also dynamic, keeping me engaged and challenged in all the right ways. Virginia’s expertise, support, and genuine care made the entire process feel incredibly rewarding. It truly felt like a blessing to work with someone so dedicated to my success.

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★ 5

My favorite gym! Nobody hogs the equipment, for the most part, they stay off their cellphone, and get to it! It's not crowded either.

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★ 5

It's the best GYM in the area!
It's not actually Buckhead it's more like West Midtown..
The premises are clean, and the GYM is well equipped. Trainers are knowledgeable, and the staff is really friendly.
I recommend it.

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★ 1

UPDATE: went in person to comfirm you received my cancellation and was told by your employee you received my letter but the owner hasn't come in for months to open the mail. I'd give these dudes a zero if I could. Total scammers. DO NOT join this GYM. You won't be able to cancel your membership. They sent my account to collections even though it's current. Their phone number doesn't connect to anyone. Lame response that I'm not a member.

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★ 5

I’m a mildly competitive bodybuilder and this place has everything you need to get as big as you want too. Dumbbells up to 95 lbs; good machine selection; and operating hours that can’t be beat. Just stopped in on a day pass, but it is currently 330pm and the place is not crowded at all. Hidden place great for meatheads

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★ 1

Initially, I had no issues with this gym. However, after several months of paying for a trainer without receiving one and encountering unresponsive staff who repeatedly promise to call back but never do, my patience has worn thin. Even visiting the gym during business hours has yielded no results. Consequently, I am considering canceling my membership due to the lack of communication and accountability.

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★ 1

BEWARE.

I have been going to this gym for over a year and it was purely out of convenience.  It has the basics, but as far as gyms go, there are far better out there, especially for the price per month.  The bathrooms aren’t the most hygienic; though they did do an upgrade and fix the lockers but the gym needs an overhaul in its entirety.

As for the memberships, they offer a lot of options.  Most of these membership options involve you giving them your account/card number to which they auto draft from your account.  When I signed up a year ago, I wanted to pay month to month without being bound to a contract.  (Or so I thought).  I paid manually (through the app or sometimes at the facility) but when I noticed I was paying too much, especially the ridiculous fees to maintain a gym that isn’t truly maintained, I decided to cancel.  This is where I had the biggest headache.  When I approached one of the managers with one of my latest bills, she explained that it was the gym fee on top of a late fee.  I took care of this on the spot, though I asked to cancel my membership.  She directed me to their third party payment service (ABC Financial) to get details on how to cancel.  I called them and there are loops to hop through in order to cancel.  So, if you want to cancel in person, that is NOT an option.  On top of that, while I was trying to figure out how to cancel, they hit me with more fees.  ABC financial sent me back to them and Workout anytime sent me back to ABC Financial.  Long story short, they were all avoiding me…probably to nickel and dime me as much as they could before I left.

Frustrated, I went back to Workout anytime to see if I could clear all this up.  The girl at the desk wanted to help, but she just didn’t know.  She called the owner to ask about all of this….meanwhile she takes the call to the back room, which makes me even more frustrated and now suspicious.  The owner apparently asked WHY, I was leaving the gym, and my response was that I was moving.  After the response, the girl relayed to me, FROM the owner, that there was nothing he could do and to call ABC Financial.  At this point I’m over all of this.  I called ABC Financial, and explained this to them…and then they hung up on me.

I’ve washed my hands of all of this, I am just writing this to warn others to avoid the headache of dealing with this gym, management, and owner.  TO THE OWNER OF THIS GYM, before you respond to this, do better.  Stop nickel and diming your members, especially when the gym is NOT up to par.

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★ 1

I've had a membership to this gym for 7 months now and I regularly go about 4 times a week, so I feel my experiences here are consistent and it has not been good.

**Equipment**
It is a smaller gym, which is not inherently a bad thing, but they are very limited on equipment and benches, so even when it gets a little busy there is a wait on equipment. The equipment is also very old and shoddy. The spotter stand for incline bench is completely loose and extremely dangerous. The cables are all worn down and look like they will snap at any moment.

**Facility**
Secondly, there always seems to be a problem. One week the ac will have stopped working. Another week there is a huge water leak pouring down from the ceiling. At one point they shut the gym down outside of regular hours to renovate for 3 weeks. I work night shift and can only work out early in the morning so I was out of luck there. The last straw for me was when the men's room toilet flooded and was spewing feces water all over the bathroom floor. The stench alone was enough to make me sick.

**Vibe**
The overall vibe is a lack of management. I always rerack my own weights, but there is blatant disregard for that and weights are left haphazardly everywhere. On top of it all, I sometimes work out at night due to my work schedule, and there are homeless people that somehow make it into the gym and sleep on the hydromassage machines. The management seems to not care enough to service the issues. For what I am paying, I can get a much better gym experience from a different gym.

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★ 1

Their cancellation policy is utter garbage! I tried calling the billing team to cancel and all I got told was “you’re to send a certified mail with your intention to cancel”. All they are trying to do is juice you more for the money!

DO NOT JOIN. It’s cheap but it ain’t worth it.

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★ 1

Broken air conditioning, or it's just constantly set way too hot. Absolutely horrible workout conditions, problem didnt exist until recently

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★ 5

Best place and convenience since it’s 24/7

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★ 1

When I first moved to Buckhead in 2021, this was my first gym. I loved the convenience, affordability, and the fact that it was 24hrs. I didn’t have any complaints. I moved and went to Lifetime in Sandysprings. When I came back to this gym, things changed. When you walk into the gym, the first thing you’ll notice is the smell… now, a lot of gyms have a sweat smell. That’s not a pleasant smell either, but that’s not the odor I’m referring to. This odor is putrid like garlic+sewage+sweat. And when it’s hot inside 🤢 but I will say, the longer you spend inside the gym, your smell receptors become acquainted with the scent. Lol

Now on to the straw that broke the camel’s back. I realize how little the management cares for the customers. I just renewed my membership and paid for a whole year. And not even a week after, on March 29th, I go to the gym at my usual Time before sunrise, and I’m unable to check in. Turns out that they’ll be doing construction for a few days and won’t be 24hrs until April 5th. No announcement, email, call, text… NOTHING. I was just at the gym the day prior and there wasn’t even a warning notice or anything. But cool. I accept it and show up in the evening when I have time around 6:30 for them to tell me that they’re closing soon and that I need to rush my workout. After showing up that morning to my time being wasted, and now I have to rush my workout… ANNOYING but I still didn’t complain and show up a little earlier. But when my schedule did not allow me anymore, I missed the gym for a few days. April 4 comes along and I’m inquiring if I will be able to come on the 5th for my workout early in the morning. Nope. It’s been postponed to April 11th… no warning whatsoever. I would have shown up on the 5th looking STUPID. but okay. Still not complaining, I accept. The 11th comes along and I call and ask, guess what… it’s been postponed to the 15 and that it’ll be DEFINITELY done by then. Not only that. But I asked him why when he told me it’ll be done by the 11th. This man tells me “I never said that it’ll be done on the 11th”… lol. Okay.
Now today is the 15th. I came to the gym at my usual time in the morning. And guess what?!? I don’t usually write reviews that are negative but this was warranted. Their lack of communication or concern for their customers show how little they care. I paid for a year, but I’m definitely considering going elsewhere now because if I’m paying you, the least I’d expect is some respect.

Update:

They’ve been opened and the smell hasn’t been there since it’s been back to 24hrs so hopefully it stays that way. However, looking at the response from the gym… you didn’t tell anyone until you started construction. I and a few others showed up at 5am the first day with a sign on the door stating there would be construction. Also, the only way I determined updates was through calling. You didn’t email or call to let me know anything. So unless I call or show up to the gym, that’s the only was I got updates.

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★ 1

This gym is never cleaned it always
Smells like sewage.the gym hasn't been 24 hours for a month now

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★ 1

This place really doesn’t deserve any stars because of their refusal to stop billing me for personal training services that I cancelled over 5 months ago. This facility is individually owned and they seem to not understand doing what’s right. It’s unfortunate that I am having to get my attorney involved to resolve this matter. Please be aware because I would hate for others to experience what I had to go through.

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★ 1

This gym is so nasty, this is the worst workout anytime I've ever been to hygienic wise, makes you not even wanna work out there, bathroom is so disgusting, trash all over gym and it's so hot in there

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★ 1

Been trying to cancel for years, nobody picks up the phone, have wrote numerous messages on the locations website to cancel but keep getting chard for a personal trainer that switched training dates out of my availability.

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★ 5

Good Small Spot, Love the convenience close to my home. NOT like LA, people go in, workout, and leave. BATHROOM is dated, needs major renovation, could be cleaned more often on a regular basis, i find the weekends are when its lacking this. Other than that... good spot

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★ 5

Everything you could ask for at an extremely reasonable price

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★ 1

Do not start a training program with this gym. They make it extremely difficult to cancel. I’ve talked to 3 different employees about this matter and each of them have told me there is nothing they can do and that it’s the owner and contract based. I have sent in the certified mail letter that they ask for and still get charged for a service I no longer receive. This place is shady I would not recommend it.

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★ 5

Not as large as others but definitely provides all the equipment needed for a good workout.
Equipment is in very good condition.
Front desk staff always cordial and welcoming.

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★ 1

Horrible gym. They make it difficult for you to cancel. They are severely understaffed. I will never sign up again. I ended up building my own gym in my home, which has much better equipment as well. The owner/individual running the gym seems to be all over the place. They do not communicate effectively. Stay far away from this gym. Horrid.

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★ 5

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★ 4

*Update* I have been back several times since my review 7 months ago and have noticed a stronger attention to detail on the cleanliness of the men's locker room.

Joined today and the men's locker room is disgusting. Has strong fecal/mold odor. It makes me wonder who is in charge of facilities maintenance and whether they are properly cleaning and sanitizing things.

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★ 1

Very difficult to cancel. I've had membership at another location and they immediately cancelled my membership upon verbal request. But this location made me write a cancellation letter, then send it as a certified mail it to the gym. They wouldn't accept that I just bring the letter to them. So I did as they asked, even though it was very inconvenient, Then several months later, I got notified that my account was past due. Their billing department is outsourced to another company, who is in the fine print on the contract. So I had to send another letter to the third party company and pay penalties. Also, they neglect their equipment.

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★ 2

7 months later- Update: the gym itself is good and exactly what you need for a routine. The folks who make it a regular workout place are great and I still feel safe and welcome.
The thing that isn’t great is the ownership to their employees. They’ve lost two great people in the time I’ve been going there because they won’t hire additional desk people. Aka - one employee is meant to work 6-7 days, check in people, train individuals, sell memberships, and clean the whole place. If you want to sign up for personal training, don’t. The trainers are great (in the past, I’m sure the next ones will be too honestly) but they won’t last because this business isn’t built in a way that allows a healthy environment for the employees from what I can tell. I’ll keep my regular membership, but I won’t do training any more.

Original - Just joined and I’m extremely impressed so far! Virginia & Erica have been awesome helping me figure out my goals in a realistic way while also encouraging/pushing me (but not in a bad way…)

Clean gym, good people, 24/7 which I like and good facility!

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★ 1

I have the Premium Membership and this place is God Awful.
It should be called Don't Workout Anytime HERE. I brought a friend to work out here and was completely embarrassed. The women's room is apparently almost as disgusting as the Men's Room. I've been to Dive Bars & volunteered in homeless shelters that were cleaner.
I'm not just saying this place is disgusting. I'm just saying that I caught Covid after working out here and it feels likely that it's because of the lack of cleanliness.
Then, when I went in person and tried to bring it to the owner's attention, she "was busy and on a very important call" and walked into her office.
All I can say is that I hope she was on a call with Servpro because that please needs an industrial cleaning.
1 out of 5.
WOULD NOT RECOMMEND.
It left me disappointed that I have my Membership here. That's how bad it is.

Post response to the Reply: Hi, Respectfully, I let the manager and owner know about the lack of cleanliness a month before and nothing was done. Further, I was absolutely NOT rude to the staff in attendance as they informed me it was their 1st week. They certainly had nothing to do with the ongoing issues of this place so I would never be rude to someone new and just starting & learning a job.
I waited patiently and politely for several minutes to speak to the owner about my grievances but she chose to ignore me for a phone call and *walked away* instead of dealing with a customer with a Premium Membership and access to Workout Anytimes all over the country.

Nothing in my post even now is rude, nor is it in anyway false or untrue. Everything I said is entirely based on Real Events with pictures as evidence, my Experiences with this location, and with this particular owner based on their specific actions. I'm not saying "Don't go to Any Workout Anytime". I'm saying Don't go to THIS Workout Anytime because it is UNCLEAN. I'm also saying that based on everything that happened, I'm no longer even excited to have access to the other locations because MY PERSONAL Experience was so Bad that it left ME completely Disappointed and Embarrassed in Workout Anytime as a customer.
I'm also saying that now as I have been reading your other reviews you've known about the lack of cleanliness but haven't done anything about it for months.
There are PLENTY of professional cleaning services you could hire and they're reasonably priced. Contact your Corporate Office and ask for some financial help to offset the costs if that's what it takes. Your location reflects poorly on them-- to the point that I AM now canceling my Membership.
THANK YOU FOR YOUR TIME AND HAVE A NICE DAY

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★ 5

I like this gym I get my best workout here

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★ 5

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★ 4

I have been to different workout locations, and Buckhead seems to be my favorite. I did do personal training here. I do not recommend that aspect of the gym. I dont think its worth it, and when you do cancel and have credits left, they penalize you and take them away even though there is nothing in the contract about using your credits before a certain time. (As I was explained)

Other than that, the staff is friendly. And it's always a clean facility. It's good pricing (in my opinion), and canceling the membership itself is easy online if I ever want to cancel again.

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★ 1

DISGUSTING FACILITY!!! Do not sign up for a membership here. There's multiple ceiling issues including there being a HOLE in the ceiling with exposed insulation, an obvious health risk for anyone who doesn't want to inhale fiberglass.

They force you to submit a 30 day notice to cancel membership, so cancel the day you sign up to avoid an annual fee AND month charge.

The equipment is outdated and broken; better equipment can be found at cheaper gyms. Sanitation is nonexistent. There are no: paper towels, sanitary sprays, mats, water bottle stations. The only hand sanitizer they have is in a pump bottle. The equipment is cluttered together, and there's no space to stretch.

Learn from my mistake and pay the extra money to find a quality gym.

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★ 5

This has become my favorite place to visit! Been going for the last 3 years.

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★ 1

Joining this gym has been the worst experience of my life. They make it impossible to cancel your personal training commitment and even after I jumped through all of the hoops to cancel my they are still charging me for personal training 6 months after I cancelled. The number on there website and Google doesn't even work anymore. This is a terrible terrible business.

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★ 5

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★ 5

Nothing short of amazing location, I have traveled to a bunch of work out any times because of my job and this is by far one of my favorites, they have just about everything you would need for any routine. The regulars you show up in the morning from 5 to 8 are also really nice folks and many of us know each other on a first name basis

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★ 1

Crowded poorly spaced out equipment. Been going here for 2 years and the bathroom constantly smells like human fecal matter.

You get what you pay for.

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★ 1

DO NOT SIGN UP FOR PERSONAL TRAINING!!
This gym and it's overall policies with this chain is ridiculous. I wanted to cancel my personal training sessions and they make you send a letter to the facility to cancel. You can't just walk in and cancel. They blatant intentional hurdle that they put in front of you is ridiculous.
I'm really fed up and I hate this chain of gym.
I ought to come back and rate this chain 1 star every month for every month that they billed me and I tried to cancel.
Never and I mean never get personal training from these people. It is definitely a trap.

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★ 5

One of the best if not the best GM ever worked out at personnel is great keep up the good work God bless Rev.Ross be encourage always.

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★ 1

I dropped by today for a tour...looking to switch from a competitors gym. The gym itself wasn't up to par...but the employee, incredibly pushy. First, he wanted me to sign in with info just for the tour. Not good but not a deal breaker. After the 5 minute tour, the guy that's been there 2 weeks pressed me to sign up today. I said no...I want to check out the other W.A. gym I'd be going to as well. He pressed more, offering half off on the sign up fee...today only. I declined and said I'd come back next weekend to sign up...if the other W.A. was good. 10 minutes after leaving, an unknown Atlanta number called me. I never answer unknown numbers. I googled it...it was that gym. Not sure what they wanted since no message was left. High pressure tactics and calls like that are unprofessional and turned my maybe into a no.

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★ 1

Scammy. Trying to cancel in December while I owe no dues and they are trying to charge for the month of January. Can't use the gym and haven't been able due to recent disability. Stay away from their scammy practices.

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★ 5

I love this gym in the city!. It has all the equipment to get a amazing workout. It also fits with my hectic schedule since is open 24/7 to members only VIP. They also provide a one time free workout with a personal trainer to see if your committed to your goal. So if you're looking for a gym that is focus on schedule this a great gym to think about specially this days.

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★ 1

I began my journey with Workout Anytime at the Hudson Bridge location. The energy, staff, and equipment truly helped me leap start my fitness journey. I recently (and shortly) joined the staff at Workout Anytime Buckhead, and the experience was completely different. The owners of this particular location, as well as, the Town Center and Marietta South location have a very abrasive business style which ruins the enjoyment of fitness. They are very pushy with sales, not personable unless sales are made, and not genuine in their interactions with individuals (staff and customers). The interaction with the owners often included a condescending, belittling, and unsympathetic energy. It completely changed my view of Workout Anytime. A view I have changed with family and friends at other locations, and felt lead to share here. The facilities themselves are well equipped for fitness. The staff is friendly and willing to resolve matters in a positive way. A way in which past issues aren’t held over your head, but accepted and moved on from. It is important that the type of people who receive your payment are revealed as well. I anticipate the response from the owners to this post will be similar to others on this review page. It will include a deflection of their actions, a belittling of my experience, and a performative resolution that won’t be followed through on. It is these very experiences that create challenges when supporting small businesses. They have the benefit of hiding behind a corporate name in which most members will never know the owners, but out of respect I will not release their names. I just advise to be cautious of presenting issues with membership at the listed locations. A disagreement can quickly lead to disrespect.

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★ 2

Mens bathroom needs to be cleaned bums sleeping in men's room men's shower needs daily cleaning.

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★ 5

LIKE IT

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★ 5

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★ 5

I like this gym for the price - solid equipment and cleanliness. My only request would be kettlebells.

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★ 1

If You are BLACK!!!! Don't Spend your money here, Look at the reviews its clear who they want at their establishment, and they have that right, but its the 21st century and they have an elitist mindset. Howell Mill & Moores Mill have a ton of Gyms not to mention LA Fitness at Atlantic Station & the Moores Mill YMCA! Black People Trust me, Our Dollars Matter, and you can spend your money where they value you as a person, a patron, a member, and a Human being but the employees may just see you as 3/5th of a man, so theres that. Everyone cant be lying

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★ 5

In my personal opinion there are a lot cleaner less space more space to work out in and overall just better than crunch

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★ 1

This place has rats and is overall really disgusting. Employees will make fun of what you wear so that’s cool. I’ve also watched trainers chase after grocery shoppers next door - weird! Y’shaiah introduced himself to me a year ago as the club trainer! Never saw him after the first session! Refused to return calls or emails but we’re happy to charge me every month!

Don’t use this as your gym! Unless you enjoy roaches in your gym bag! Cause this place has those! The mens locker room is infested with rats too! One shower one bench and the lockers are slimy. Stuff here has never been wiped down.

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★ 5

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★ 1

Posted hours says they are staffed at 10AM on Sundays.

Showed up at 10AM on Sunday and waited for 10 minutes, no one to answer the door, and no one answering phone calls (straight to voicemail).

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★ 1

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★ 3

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★ 1

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★ 4

The people are pretty friend;t and the atmosphere is judgemental or intimidating like most places. I'm on a health journey and lifestyle change.

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★ 1

They will try to squeeze every dime they can out of you if you want to cancel. Charged me for future months, before the due date of that month when I wanted to cancel.

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★ 3

The place is located in Kroger shopping center & Walmart, we've been here 6 years, we love the area. Please make sure before you sign up, understand lingo, look for hidden fees, maintenance, etc. The prices online are different, when you go in. They pull out a chart, and it show fees based on year contract cost. The sales person who helped, didn't offer a month to month option, nor mention pay $35 later as stated on website. We'll have a family member go back in & we'll do update, if this has changed.

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★ 1

Went to try but membership and people working out about 10 pm at night. Door locked so I stood there waiting for employee or anyone to let me in so I can join. I stood there 10 min. People saw me and obviously I wanted to come in! I gave up left. If it's that way then they don't want business
Apparently they not taking new members. It looked real small. Who knows so went elsewhere.

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★ 2

Late post:

Late Post: Customer Service is everything!
The best thing we liked is being close to home, however convience isn't everything, when it's measured up to quality.
Cumberland Mall - Planet Fitness here we come.
Transparency is KEY!
RED 🚩- Not having pricing information for potential customers to review on website.
They want to get you there, hopefully into a contract & based on reviews it's hard to cancel membership & get stable personal trainers whose consistent.
You can NEVER get anyone to pick up phone.
It's not super busy where everybody is training with clients.
I went in to take a look around. The guy with crew cut hair cut(Coach) on shirt, didn't even acknowledge me. He moved away to allow someone else to assist me, YET keeping watching me. (WEIRD)
Note: Every customer that walks in needs to be acknowledged by staff - no ifs, ands or buts
Equipment is packed in, definitely small & needs to be updated.
Carpet needs to be updated and replace.

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★ 4

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★ 4

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★ 3

I workout before work most of the time and have to shower beforehand, this workout anytime has the worst restroom upkeep in the Atlanta area.

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★ 5

Great prices! Clean and friendly staff.

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★ 5

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★ 4

This gym is located on the rim of downtown and is easily accesible off of Howell Mill and I 75. Super convenient neighboring shots including large Kroger and a stones throw away from Walmart and a variety of food choices & other and stores. Inside a good mix of aerobic equipment (including Rowling and stairmasters), study machines and free weights and benches. Nicely appointed gym and attractive price point. Will have funds to get summer athletic gear when you peak the physique. I have had a wonderfully client centered experience with the new management and staff. It has helped to kickstart me towards new goals and given me incentive to break this plateas feeling of late.

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★ 1

Good luck trying to cancel your personal training membership. They'll tell you to go online but you can't cancel online! Had to open dispute with credit card company.

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★ 5

The trainer Joe was amazing. I’m very satisfied with my session with him.

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★ 4

Though the gym amenities could use a little bit of an update (eg, old locker room, run-down showers), the equipment is clean and it’s not super crowded. The customer service is very good here.

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★ 4

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★ 4

Pretty good small gym

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★ 5

Muy vien mi favorito

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★ 5

The owners really care about the members and the facility. They go the extra mile to make members smile

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★ 5

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★ 5

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★ 2

Gym is near by which is convenient but the music is just far too loud.
I have some hearing issues from the military so it’s painful to hear loud noises. So if I go to this gym I wear double hearing protection (doesn’t really work because the music is that loud). I opted to drive further out now to go to a gym with reasonable music volume.

Doesn’t even make sense that the music is that loud…everyone Literally has their earphones in so no one actually listens to the music…

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★ 5

My first time being at this one!!!!

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★ 1

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★ 5

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★ 1

Keep taking your money over charging

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★ 5

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★ 2

I use the Marietta and Kennesaw locations primarily, but work in the city, so wanted to like this location since I would use it on my way home, but was very disappointed on my visit there. Firstly, the facility felt dirty and dated compared to the others I've been to. The locker room and bathroom area was large, but in poor shape. The equipment is dated and the spacing is odd (the barbell chest press benches for example). Seems to be lacking some equipment as well-- did not see any EZ bars, which should be standard in that kind of facility. It's sad how bad this location is, especially since it will be my home gym next year when I move to the area...

Source: Google

★ 1

If I could give this place 0 reviews I 100% would. I signed up for a membership being new to the area thinking they had the necessities any normal gym would have. Shortly after I was talked into doing a body evaluation which led to a sign up for "personal training" for the next 5-6 months. The person that was promised to train me only trained me 3 times until I got a new trainer because he was only in "sales" and not supposed to be actually training me which was never told to me pre signing up for this. From there I got 4 new trainers who had to learn about my body type from scratch and figure out what workouts were supposed to work best for me which also never happened they just gave me random workouts to take up time. I was also promised meal plans and at home workouts which never actually came my way. When I asked about these said meal plans and at home workouts I was sent a photo of some random meal plan that was most likely found on google images or Pinterest (something I could easily do myself). Meal plans and workouts are supposed to be catered to your body type not just random plans that "work for everybody" especially when you are paying nearly $200 for personal training. For the duration of this training, I was cancelled on multiple times. The last trainer I worked with was probably the best trainer at that gym and the only good thing about it. At the end of the training I had paid all my fees (or so I thought) until I got a notification that I was charged for the training once again. Upon asking about this charge I was told that it was written in our contract that we had to mail in a cancellation letter which you would think as an establishment you would remind your customers that this reoccurring charge is going to happen unless you send in the letter. I was never reminded nor did my trainer even know about this letter. I asked multiple times to speak with the gyms Corporate office and I was essentially ghosted. I would absolutely never return to this gym nor would I recommend getting a membership here ever. Absolute disappointment to say the least.

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★ 5

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★ 3

Never been i trying sign up but no one never answer there phone

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★ 5

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★ 5

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★ 2

Unfortunately I've

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★ 5

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★ 1

This gym is just horrible. Its too small to do any workouts. There isn't even a designated spot to stretch or even do floor workouts. If you try to go after work and try to use the free weight you are will bum into at least 4 other people trying to maneuver around each other. The machines are VERY outdated. If you want to do nothing BUT cardo on the treadmill or elliptical then this is the only good thing about it. Not very covid safe either. The trainers are to clean the area but during peak our its hard for them to do. I rather drive 20 mins to Dunwoody to workout then go to the Buckhead location which is up the road from me.

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★ 1

Absolute scam. Decided to switch gyms after 2 days, and was told by an employee that he had spoke to the owner about canceling my membership and that there was a different way to cancel it, and was then lied to and misled every step of the way. After being told to wait up to 30 days for a refund, I found that not only would I not be receiving it, but I am still enrolled as a current member and was just charged an annual fee that I am sure I will be scammed out of getting back. Do not bring your business here period.

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★ 5

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★ 2

The neanderthals don't like to unrack the equipment when finished and put the mats and weights back where the frick they got be them from.

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★ 5

VERY NICE TRAINERS AND EQUIPMENT!!! LOVE ITS 24 HOURS. I COME ANYTIME

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★ 5

Goood

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★ 3

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★ 5

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★ 1

Cancelled my membership with them last year and did not owe a balance. They have since switched management and claim that they don’t have a cancellation on file and has sent a false collection to Net Collections where they are trying to place it on my credit. This company operates in bad faith, just read all of the BBB reviews and this is one of their many ways of stealing money from former customers. I am also going to be reporting them to BBB and CFPB for bad practices and trying to steal money and mess up past customers credit. Bad business.

Source: Google

★ 5

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★ 3

I have been a member for a while, and have watched the staff change a lot. In the beginning it was so clean and convenient. I’ve reached out over email a week ago about the cleanliness of this location. The bathroom is absolutely disgusting. I’ve avoided using the restroom here because of how nasty it is. Between no trash cans for lady products to just urine etc left in the toilets. I pay for full access. The tanning beds are broken besides one. I only go hours the gym is open, and there have been sundays I’m unable to use the extra stuff I pay for. I have waited 5-10 mins to be let in the one tanning bed which is fine I’m not pressed for time, but the staff member addressed me by asking “why didn’t you just get the keys and do it yourself?” I love the gym but unfortunately have watched it fall apart, and nobody seems to be able to get back to me on these issues to resolve the problem. I am aware that this effects many other members and not just me!

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★ 1

Rules and regulations can be changed at anytime. Make sure to get an understanding on that or you might have the cops called on you. We live and we learn.

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★ 4

Its awesome

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★ 5

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★ 5

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★ 5

Clean safe with lots of equipment

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★ 1

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★ 5

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★ 5

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★ 4

EDIT: Since posting and emailing the management at Workout Anytime, they have quickly resolved the issue. They offered full refund and cancellation. The origin of issue seems to be from simple overburden during the crisis, which is rightly understandable. Thanks to Stone for helping me sort out the issue.

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This review is based on the communication and account management of Workout Anytime.

I will be succinct. I opened an account for monthly membership in March. I requested suspension in April, which was granted until August, per their management. They continued to charge me monthly. When I attempted contact after realizing this in July, I could not get anyone on the phone or to reply to voicemail. They charged me again in August, so I had to contact my card carrier to resolve the issue. This should not have to happen for me to see a response from management.

Small business undergoing a crisis does not warrant lying and theft, and that is what this is.

The gym is okay, though.

Source: Google

★ 5

The staff is friendly and professional. Manager, Virginia, is detailed oriented, strongly cares about the facility, and constantly cleans the gym to ensure the safety of it’s members. Sanitizing wipes are stationed conveniently throughout the gym making it easy to clean the machines. The locker room is normally spotless with really clean showers. Staff members periodically check the restrooms for cleaning. I feel very comfortable at this location. Great location with plenty of parking.

Source: Google

★ 3

*editing based on response from owner below

Hello Sarah,
I apologize for not leaving a comment with my previous review. In all honestly I drafted up a couple of responses when I originally left this but ultimately decided to delete them. I have updated it from 2 to 3 stars.

My review was ultimately about communication during the initial responses to COVID.

- First, I felt a little upset that my billing continued throughout the closure but I understand that expenses continued and ultimately chose not to ask about this.

- Secondly, I received a total of one email notifying me of the new processes and procedures regarding the cleaning process and how initially appointments were required. There were detailed outlines of sanitary changes as well as an appointment system laid out to restrict too many people from being in the gym at once. Again, no big deal there I understand things need to change. However, that was the email I received and nowhere in it did it mention a mandatory mask requirement (which, again I understand is something you have chosen to keep the customers safe. I want to be clear that I am not arguing against the mask policy in any way)

- The day I left this review, I attempted to go to the gym for the first time since the pandemic began not knowing of the mask policy and without one. I walked in, got my temperature taken, and then was told of the mask policy by a member of the staff who wasn't wearing one themselves. (The same person who took my temperature while not wearing a mask...) Looking around the gym, I saw several attendees not wearing their masks properly and I questioned what the staff was doing to enforce the policy, and was told that as long as I had one then it was ok regardless of how it was being worn. I offered to wrap my towel around my face like a bandana and was told that wasn't sufficient. Several times I was told I could purchase a mask for a dollar (I didn't have any cash on me at the time) and it felt like it was another way of getting money from me. I think it was handled poorly, but I also was upset not knowing about this prior to using a lunch break at work to get my workout in.

Ultimately, 2 stars was probably too harsh (I've changed it to 3), but I think that it's not worth going to the gym at this point until restrictions can be lifted a little bit more. Unfortunately, that means I'm paying a membership fee monthly without getting much use of so I need to make the decision if it's worth it to continue or to come in one last time to cancel my membership.

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★ 5

This place is legit. I love the staff. Beautiful godlike people workout here. They are awesome inspiring people. We work! Period

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★ 1

This place keeps stealing money from me for sessions that ended over a year ago when the trainer quit and failed to mention this to clients... now i keep getting charged for sessions that don’t exist.

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★ 5

I love this gym, it's clean and neat. You will find a great selection of machines and equipment. Trainers are great but Kasey is the greatest. If you are looking for a personal trainer she is the one!

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★ 1

The cancellation method is horrible. I informed the staff I was signing up for a month-month because I was only going to be there for 2 months or so for work, but I was still charged an annual maintenance fee. Even after I canceled, I was still charged a month extra. I didn’t even bother to dispute the fee. SMH* I know one thing tho; they will not see me there again! Save your money & go elsewhere!

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★ 1

Wish I could give 0 stars. Horrible workout facility. Gym is crowded, messy, not to mention their cancellation terms.

You have to cancel 30 days before your next billing period to avoid getting charged. They conveniently failed to mention that during their membership pitch. I was in town for work (just a 2 month assignment) and the last day of my assignment fell right before the next billing period. I tried to call and cancel 3 days before I was charged (3 days before, 2 days before, and the day before), and I could not get a hold of any employees at the gym. Long story short, now I'm back in Florida (where the closest workout anytime is 2 hours away), and I'm paying for services up until May. I'm paying for two freaking months that I'm not even in town. I figured I would at least call in and try to talk with an employee about the situation? Turns out all of their billing is done through a third party system. Literally nothing any of the employees could do. Horrible design. Save your money and buy a membership somewhere else.

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★ 5

I’ve been a member here a year and I’m very happy with Workout Anytime. All the machines and free weights I need for workouts. Rows of cardio options as well. Clean, rarely wait for machines, and an awesome crew to help you out when you need training be it new or to freshen up your reflexes routine. Glad I switched. Crazy affordable.

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★ 3

This place needs a overhaul. The equipment is over 10 years old and in need of some repairs.

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★ 1

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★ 5

It just behind my house. Staff members are good.

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★ 5

Excelente atención, cómodo estacionamiento, personal capacitado, muy atentos y profesionales.

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★ 5

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★ 1

Staff doesn't respond to emails, adds ridiculous charges and fees (so you're not really saving any money). Still waiting on an email response after my 4th attempt over some unapproved attempts to try to charge my card.

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★ 5

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★ 5

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★ 5

Nice gym

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★ 5

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★ 4

Worth it if you are focused

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★ 4

Like that I can get in and out. Gym has all. The equipment that I "need" but not necessarily everything I'm use to. Wish they had a LateralX machine and a steam room or sauna. However, for a discount gym, it's not bad at all. I love that they're open 24 hrs a day and typically all of the equipment is in working condition.

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★ 3

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★ 5

Wonderful

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★ 4

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★ 5

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★ 1

Terrible experience. Not worth the money.
- Always crowded
- Suspect cleaning (lots of dust and dirt in random places)
- People never disinfect the equipment
- Wifi works 20% of the time

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★ 1

Went into Workout Anytime to cancel my membership but my account was still being charged. When I went into the gym again to figure out what was going on the manager stated that I didn’t cancel it. However, she was the one that I talked to previously to cancel my membership. TERRIBLE customer service and unprofessional.

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★ 5

Great place to workout clean lots of cool toys to play with staff very helpful

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★ 5

I Love this gym! J'rai, the manager, has made so many improvements since taking over the gym. Repairs to the equipment, always clean, good music, TVs that work. I stopped going to LA Fitness and Aspire and only go to Workout Anytime. 24/7 makes it so convenient. Oh! And the Hydro Massage machine. A full body massage with different speeds and intensity. I use it after every workout. And the best leg workout machine I have ever been on. You ride it like a surf board. Hey! You should check this gym out and see for yourself.

Kenny

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★ 5

Love the massage beds

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★ 5

Hi My Name Is Troy Apkins I have been a member going on three years...I’ve only been at the Buckhead location for less then a year..
You guys have a winner in a young lady named J’rai
her customer service her smile her knowledge and interaction with us. She truly rocks also she’s always with a rag wiping something.
I’m taking time out to write this because that kind of service needs to be acknowledged and recognize.

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★ 4

I like it

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★ 4

This place is more or less an unbeatable value. You won't find the latest and greatest i here, but it doesn't lack anything in terms of fundamental cardio and strength training. For the price it's basically impossible to beat this place.

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★ 5

most excellent gym, i come after i get off from work, its great having no time restains and not to many members so its great. i do Martial arts, so im able to train and use the whole floor doing my kata. and breathing exercises. and staff J'rai is so warm and caring, with her background in dance she is physicallly ready for any challenge. And she works you out. J'rai Go get em. really a good place.

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★ 5

Best workout anytime gym I Have even been to. The gym has everything I need. Everything is in place and clean. J’rai is the best. She is funny and really nice person. If I would say what makes the gym good it is because of her.

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★ 2

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★ 1

The worse experience I have ever had. This gym is robbing people for providing poor service and old or broken equipments. If you are paying more somewhere for a gym you rather stay there. If you chose join this gym and jump all other gyms because you think you are going to save money? You are wrong; it will look as if you are jumping ashes and step on fire, or jumping urine and step on feces. That's how I feel right now. Whoever going there, they are enjoying living stepping on feces, they are afraid of reality. I do not recomend anyone to join these facilities. Go LA FITNESS, they have better facilities.

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★ 2

Even though they show you all the tempting pricing they got, once you actually try to buy it or get there, they includes many restrictions and extra hidden fees and everything. It's not much cheaper than the LA fitness. It is a congested place, but you get the equipment after a decent wait. If you go there at late night, it's fairly open. However their showering area isn't anything nice and clean. Last time I went, they just had only 1 shower in man's locker room

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★ 1

Worst gym ever. Money grabbers, they just charge my account and I stopped being a member 7 month ago.

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★ 1

The worst gym ever. Please do not sign up for this gym. Make sure they read for you each page of the contract b4 you sign. The contract is binding...... I dont have problem with this, but my problem is their gyms are dirty, old equipments, and rude customer representatives. I repeat....do not sign up for this gym

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★ 4

It's a gym

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★ 5

J'rai is phenomenal! I've been training with her for several months now and it has been a fantastic experience. Not only is she an amazing PT, very knowlegeable, caring and great at motivating me, but she's also a wonderful funny and warm person.

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★ 5

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★ 5

It's a nice gym. Good range of equipment that's always clean. 24/7 literally means 24/7. I wish there were more women at this gym, but it is in Midtown, if you know what I mean. Ppl at the gym are generally helpful and respectful of your space and share machines when it's really full, which is rare.

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★ 1

Customer service is AWFUL!!!!!

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★ 4

It's a good commercial gym. Basic gym equipment - free weights, machines,and a fleet of treadmills - with extra amenities in the form of a hydomassage table (wonderful!) and tanning beds. (Not my thing, so I can't judge those. ) It's in a downtown strip mall anchored by a Kroger, so there is ample parking. Traffic on Howell Mill is a negative factor, sadly.
They are currently working on some renovations, so be advised.

Source: Google