★ 5

Very Clean and friendly service. I miss this place

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★ 1

Keep charging me for nothing!!
This is ridiculous

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★ 1

This gym is closed, there is nothing, it is empty and they keep charging me

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★ 1

What happens with this gym that remains closed but has 4 months that they continue to charge for everyone but the calls never answer them or they open or close their gym forever and stop charging us for a membership that we do not use because it is closed😠

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★ 3

I have been a member since this location opened. They keep it clean, which is a plus. Negatives- I hate the music, the staff argues loudly about sports, and the treadmills and bikes have terrible reception on the TV's with no local channels- can't watch the Falcons. Good location, price is right are positives.

Update- per another Youfit location, this site is being sold to Crunch and refunds will be forthcoming.

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★ 1

Got to know this gym is permanently closed. I didn't even receive any communication regarding their closure. They were charging me for the past 3 months. Its fraud that they charge me money while they had plans to close it down for good. The corporate office of Youfit will not answer phone and they redirect you to this gym location and obviously its closed down. What a great money making scheme it is.You can charge members and not have to answer calls.

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★ 1

Youfit charged me and other customers fees during covid-19 after the gym was closed and they were difficult to reach by phone. I placed a stop order in my bank account with them and will not be returning. I had to dispute the charges and luckily my bank refunded me.

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★ 1

Closed because of COVID-19, but still deducting monthly fees??

Come on.

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★ 1

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★ 1

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★ 4

It's a gym,

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★ 5

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★ 5

The thing that I have come to appreciate the most about Youfit, is people who work there. They are genuinely kind and concerned about the members who come to work out at the facility. Beyond that I am very happy with the location, which is near my home, the equipment which is pretty complete offering both weight training and cardio equipment, the other members who seem always to mesh well together and the fact that the gym and its equipment are clean. There has never been a time that I can recall being there without seeing a staff member working on cleaning equipment or some part of the gym facility itself.

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★ 5

The is great the new manager she is great I love this location I wouldn't change it for the world.

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★ 5

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★ 4

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★ 5

They tpook off the CNN,.Just all sports as it should be.Thanks YouFit!

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★ 3

*update*
The management finally got back to me and issued the most part of my refund. However, cancellation should not be this difficult.
Customers should not have to get overcharged for months and call a number of times to get their money back.
Management, please pay special attention to this procedure and train your staff well. Otherwise, you could ruin a customer experience completely, and most important, one less person to recommend your gym to his/her friends.
---
The gym itself is fine. Good luck canceling the membership though. I had cancelled mine in person and paid $10 cancellation fee, but kept on getting billed for months. When I called, the management told me that the staff didn't process my cancellation properly and I should get my refund. 2 more phone calls and 4 months later they were still charging my bank account and did not issue any refund. By the time they finally cancelled my membership they had already overcharged me $100. When I inquired about the refund status, they told me that membership fees were handled by another company. So they have control when the money comes in, but no control when the money goes out to customers ... that makes sense.
It's either a scam or poor management. Be aware.

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★ 5

Cleanest gym ever! They mop several times a day and I love the fragrance of their cleaning products (is that weird?). I highly recommend Kendra for personal training. She’s got a plethora of unique exercises that nobody is doing but that are fun and effective. She’s very patient with you. I had to reschedule many times and sometimes last minute as my work schedule changes all the time but she was always calm and kind about it. She’s got the skill set, personal background and personable demeanor to be a personal fitness coach. She used to be a professional bodybuilder and she has a degree in exercise science so she has that demonstrated love of fitness. Prices are reasonable too. As a young woman, she underyands where I wanted curves and where I wanted lean muscle and she taught me some key exercises to avoid or just avoid adding extra weight that nobody mentioned to me before. Thanks Kendra and also Kevin at the front desk. In fact everyone there is friendly and chatty I just can’t remember everyone’s names now but I’m very satisfied with this gym.

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★ 5

Been coming to the gym for a longg timee.. awesomee staff members!!

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★ 4

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★ 3

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★ 5

I love this gym. Always clean. Friendly staff. More than enough equipment.

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★ 5

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★ 5

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★ 5

Been coming to this gym for a longtime. Especially love ms yolanda "mama"! She does a great job and is very friendly.

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★ 4

Clean place and less busy so thats good

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★ 5

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★ 5

Great place to work out!

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★ 1

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★ 5

Great atmosphere! Awesome equipment.

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★ 4

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★ 4

Gym is nice, but the lady at the front desk that worked this morning has no customer service skills whatsoever.

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★ 5

Equipment is always available! Gym is always clean, staff is always friendly :) Glad to have joined this gym!

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★ 5

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★ 1

If I could give a zero star review I would. I called to cancel the membership and they wouldnt allow it. They wanted me to come in even though distance wouldnt allow it. Herman the manager didnt help at all. They continued to charge me and I had to dispute the charges with my bank. I will never do business with YouFit again nor do I recommend it. While I was there the male "trainers" hit on the females the entire time I was there and werent helpful at all. There were a few great employees but the overall experience was horrendous.

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★ 4

I haven’t been here in a while, so I forgot how clean they keep the place and how well they keep up the equipment. This is a great small gym that has aged well and I’ve been a member since it opened.

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★ 2

Recently I only had 20 minutes to work out, so I decided to do a light mile treadmill walk so as to avoid the need to change clothes and shower. Instead the front desk associate told me I needed to change clothes because jeans are not allowed on the machines because the buttons can rip the leather.

I politely let her know that I was only planning on using the treadmill, but she still insisted I needed to change. I guess it felt kind of wrong that despite knowing my intentions, they wouldn't let me passlt the desk in jeans? Made me feel like I was an outsider and not a member....

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★ 1

Poor customer service, unnecessary charges
Not worth for personal training. Operators won’t work properly.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very clean

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★ 1

Cheaters and looters beware STAY WAY!!
I cancelled my membership around April ie. physically submitted the signed cancellation form to them and they said form is now in June missing in file and charged me again for June month.
I saw the reviews online saying that they do charge like this but not believed and it happend to me.
And they have no shame at all in do this again and again to different customers . It's one of the worst fitness club i have seen. STAY WAY!!!!!

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★ 5

Great place to work out. It happens to be close to my house so it's super convenient, but I'd go there any way. The staff is really friendly, the facility is always extremely clean and there are plenty of machines and exercise options so you really never have to wait on anything.

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★ 5

This gym comes with everything you could possibly need at the best price. Staff is amazing! I've been going for 2 years and only cancelled because I moved away. I wish they would open one near my new place!

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★ 5

Went to this gym for two years, unfortunately I had to cancel because we moved. I wouldn't have if I could, this gym was fantastic. Super nice and friendly staff and close by. Highly recommend!!

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★ 1

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★ 5

I’ve been going to this gym for over three years and I’m happy with it. The staff and friendly and the gym has a good selection of equipment. Everything is clean.

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★ 5

Great gym for the price! It's got everything you need besides the TRX. The staff's friendly and always cleaning.

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★ 5

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★ 5

Great gym, very good price and had all the machines I love !

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★ 5

Great gym for a great price. I would recommend YouFit Sandy Springs to anyone looking for a gym.

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★ 5

Love this gym! The staff is friendly, the facility is always clean, and they have everything I need!! I highly recommend it!

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★ 5

YouFit is a great gym, clean, state of the art equipment, ample number of machines, conveniently located in Sandy Springs, open long hours, and with good personal trainers.

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★ 5

This youfit location is a great workout environment and the staff is really nice!

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★ 5

I like every thing thanks all staff

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★ 5

Great atmosphere easy access to trainer personal touch city gym

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★ 5

Super clean, well-lit, well-equipped gym - great locker rooms as well. You can't beat the price. I highly recommend!

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★ 4

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★ 1

Its impossible to cancel your membership if you want to!!! Dont sign up here!! RUN!!!

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★ 5

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★ 5

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★ 5

Its a Good Gym .... Not super busy during the times i work out. Very Clean lots of very well maintained equipment. Staff is always very nice . Cheap Cheap Cheap also .

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★ 5

Great gym

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★ 1

Scam

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★ 5

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★ 5

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★ 5

$10/month. They have squat racks. I'm satisfied.

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★ 5

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★ 5

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★ 5

This is a very good gym to join very friendly people great to work with they will assist you with anything and Joann is very good at her job always wears a smile and greets people with the upmost respect, only reason I had to cancel is because of me moving otherwise I would never leave this place the experience and The atmosphere in this gym is truly amazing

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★ 5

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★ 1

Buyer be aware! I should have learned the lessons from other reviewers. Horrible service. Communication is totally a disaster. When you sign for the membership, they tried to lure you to pay for the personal training sessions at a "today only discounted" price. They gave you false information about the payments. Soon, they will charge you much more. It's a shame that they keep cheating customers.

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★ 1

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★ 5

This gym has been super friendly and awesome to me since I joined. They were very professional and helped me map out my goals and always encouraged me to come back and keep on track, I would definatly recommend this gym for anyone looking for a professional and kind service! Only recommendation I would have is possibly more locations or somehow making it 24/7 or longer hours

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★ 5

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★ 5

Great gym to work out. Front desk staff is absolutely positively amazing. Please come by to see Joann....she is the best but she will bug the hell out if you if you don't workout. Would recommend to anyone in the area.

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★ 5

Excellent place for training!!

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★ 5

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★ 3

I've been a member here since 2014. They just changed weekend hrs without any prior notification. I guess their website hasn't been updated yet; however, they close at 6pm instead of 8pm on weekends. Not a bad gym, but I will find somewhere else with expanded hours.

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★ 5

Let me tell you I have been a member since 2015 and I have had the best experience than I have had with any other fitness center. They never made me feel bad about my appearance, instead they encouraged me and made me feel like a part of the team instead of just another customer. The staff is very kind, personable and truly focus on your well-being. They welcome you with open arms and you leave feeling refreshed and renewed. Youfit is amazing and I would recommend them to anyone.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I have been a member since the beginning. About every 6 months a new crew comes in. Not impressed with any of them. However, several weeks ago new staff came in. Very impressed with Jamal and Nick. They took the time to show me how to do the exercises correctly. Previous staff never cared. Especially impressed with Nick. He saw me do an exercise incorrectly and politely asked me if I minded if he could show me the correct form. I greatly appreciated it. No one else at this gym ever cared. I would now recommend this gym, especially if you need guidance.This new team is trying to run this gym the way a gym is supposed to be. One negative, hard to get on equipment on busy days. Should get rid of some of the excess cardio and add more machines.

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★ 5

I been to many gyms, life time, la fitness, any time fitness. But out of all them, Youfit Health clubs by is the best. Friendly staff since you walk in. Great equipment. And super extra clean. Free weights put away. I could go on and but you should come try it for yourself.

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★ 5

Thank you for providing great service to Great Prospects!! Our participants enjoy the staff and the workout equipment.

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★ 5

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★ 5

My experience here at you fit has been AWESOME . Everyone here has been so kind and helpful. I originally came to fulfill physical requirement for a well course and was very scared to try something new but everyone was so welcoming and encouraging. They made me feel right home.King is be best fitness couch ever always push me to be better version of me.

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★ 4

They need to provide free towels and Wi-Fi for Christ sake it's 2018

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★ 4

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★ 4

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★ 4

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★ 5

I love coming to this gym! This place has really changed for the better and the new director Jamaal is the best and truly cares about the members.

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★ 5

I so appreciate our new manager John . He's friendly, always wants to listen and help and I'm so glad we have him . He seems to genuinely care about the members .

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★ 5

As a recovering widow from Dallas, Texas where fitness was a big part of our lives, the staff at Youfit became family.
In an environment that is warm, friendly, encouraging, and a super workout facility, my sorrow improved. And, 18 months later.....
I am thankful and grateful!!!
Bless You All at Youfit.....
R

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★ 4

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★ 4

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★ 5

I enjoy working out here and it's a nice gym, especially given that it's very cheap. ...no opinion on the trainers.

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★ 5

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★ 5

Great gym.

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★ 1

The new people that work here aren’t as good as the old staff, they do not know what customer service is. I wish I had read the reviews before I went here... now I am scared they will rip me off too. Does anyone know if there are any formal legal complaints yet as too over charging?

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★ 1

Dirty dirty gym! They sweep the floor right next to you kicking up dust and dirt. They can't even afford a nice vacuum cleaner. There's a lady that just pretends she's cleaning but all she's doing is kicking up dust. The other day they were completely out of paper towel. This gym is filthy. This is all besides the fact that cancelling your membership is a nightmare.

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★ 2

Nice and clean yes. Money thirsty scammers yes. I moved 50 miles away from the nearest club and called to cancel. I was told I not only needed to make the drive, bit then would.be. charged a $10 cancellation fee. This is NOT right. It is utterly ridiculous. Please find a gym or club with more honest practices.

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★ 1

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★ 1

Don't sign up. These people are human trash. They will not stop billing you. You'll need to call your bank if you ever want to "quit" this gym.

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★ 1

The manager is like a high school girl on her period. Absolutely terrible. He can't even manage his own dirty boxers let alone a gym.

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★ 2

Do NOT sign up for personal training. Communication there is a joke, and its obvious that they just want to lock people into contracts. Be aware of the minimum # of payments. Happy to be done here.

King is tight though.

Like others on here, I too was charged multiple times after cancellation. Took 2 months to get my money back.

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★ 5

Great staff and clean gym

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★ 1

That Does it!!!!I cancelled my membership in july, they still charged me for another month. Went back twice to put in for a refund and now its December and i still dont have my money. Was going to let $20 slide but now they call me out of the Blue and offer me a free personal training session. This gym sucks its constantly hot in the summer and no free wifi go to Crunch if you're in the sandy springs area. Same price points, way better equipment and facility. By the way see you tomorrow to try to get my money back.

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★ 1

Good luck stopping the membership! Youfit continued to charge me fees for two months after I had terminated my membership following their procedures; 30 days verbal notice, written notice using a "form" that I signed and turned in, in person. I was later told by the "Manager", I had to pay $10.00 on my credit card at the time I turned in my form. He said they had no record of it, and that I had to send in a check for $10.00, which I did. The continued to charge my account for three months after I had cancelled in the amounts of 19.99, 19.99 & 29.99, yet they still wanted me to mail in a check for $10.00!
Why am I being held accountable for someone who didn't ask for $10.00 at the time I turned in a signed form which they now say they cannot find?
I intend to cancel my credit card just "You-suck" can't keep charging me for a membership I cancelled after leaving town.
You will definitely get a workout there... especially keeping their hands out of your pockets!

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★ 5

I workout early so there usually aren't a lot of people which nice. Gym is always clean, bathrooms are and weights are always racked. Wish the had just a straight pull up bar.

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★ 5

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★ 5

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★ 1

The experience here could not be worse. Do not sign up for the personal training, because cancellation will be a nightmare. You completed the right process to cancel PT, but they kept charging you for the fee. It has been about a year that I trying to correct this billing issue so many times. Every time the management admit that I don't owe them anything, but they cannot help to get the outstanding balance $960 out of my account. They kept telling me it's the billing company ABC financial's issue, and they are working on fixing it. It still hasn't happened yet. So exhausted!!!!

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★ 3

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★ 4

Great basic gym. Basic gym equipment. Gets the job done!

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★ 5

My experience with the UFIT gym in Sandy Springs has been so.....enjoyable and refreshing. The location is in walking distance from my home and the management team, Mike and Joia has been professional and friendly. They have ensured that my time with UFIT is comfortable and they meet the challenge.

Also, Deion and Nikita makes sure that I am pleased and happy as well. The entire staff will greet you with a smile and ask if you need anything. They bring a personal touch with class. A clean and organized gym meeting the mission to offer fitness for an active lifestyle. I give my gym in my community thumbs up for quality service.

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★ 4

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★ 5

Ashley is awesome and helped me get set up. Admir is the best trainer ever.

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★ 5

Never crowded no matter what time I went in . Quick, effective in and out

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★ 5

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★ 5

Got the deal, $100 for the year. Can't beat it for the price.

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★ 5

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★ 4

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★ 5

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★ 3

This is the gym I go to when i don't feel like driving to LA fitness. But its nice and never crowded and it stays open longer

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★ 3

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★ 4

Clean and inexpensive!

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★ 5

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★ 5

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★ 5

Awesome service, this gym has really turned around in the past few months. Since I started coming in January of this year I've noticed a huge improvement in customer service, cleanliness, organization, and kindness. Has a great vibe and all of the employees are glad to make friends and guide you towards your goals. Overall price for equipment is fantastic, -!; the experience is worth more than The cost. 5 stars for me,

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★ 5

Love the staff! It was really nice and clean inside as well

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★ 5

Love the gym and the staff are extremely helpful.

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★ 5

Great location! Staff are friendly and the gym is clean.

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★ 1

THE REVIEWS ARE 100% TRUE AND I DI NOT LISTEN!
DO NOT CONDUCT BUSINESS WITH THIS LOCATION OR YOUFIT AS A WHOLE!

I actually followed the protocol by giving advance notice before ending my membership and I paid my 10.00 to cancel. Somehow I am still being charged for monthly membership.

It wasn't until I spoke with the manager that I found out that they DO NOT take cash to cancel a membership. I told the manager that I gave the associate 10.00 cash and that they would need to figure out what happen to my money and of course I never heard anything back.

I emailed Jason Davis who is the Territory Manager and I told him that I wanted my money back because I ended my membership months ago.
I also told him that if I did not get my money back that I would protest upon this location, contact the news (by reading these reviews, many people have similar complaints), and post bad reviews multiple times daily to ensure no one does business with this company.
He told me that they would stop charging me (after about 200.00 later).

This company is stealing from consumers! If you are saying that I owe you 10.00 to cancel, then why would not just take the 10.00 out of my account for the cancel fee instead of continuing to charge me from for membership? I encourage everyone who has had an issue with Youfit to reach out to me so we can put a end to the theft that is taking place.

DO NOT JOIN YOUFIT

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★ 1

Do NOT trust them with your money. Do NOT sign up for personal training. Cancellations is a horror. No one calls you back. They have terrible management skills. Personal trainers and front desk staff have high turn around. Not a good place of employment, they have poor leadership, and lack professionalism. Clients do NOT come first and everything is a blame game with them. Go to LA Fitness or another larger gym institution if you are seeking actual personal training results. Low monthly premium = Poor customer service and quality

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★ 5

I've been a member for a while and am very happy with the club. The gym has plenty of equipment, kept very clean and the employees are helpful and friendly.

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★ 5

For like 15 a month its not that bad. Staff is super nice and it appears to be clean

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★ 1

Cancelling is the worst I cancelled my training about 2 months ago and they still charging me. I called several times and visited the building several times to verify that I was cancelled and everyone said yes and they still charged me $180 again. I have to go back up there today to speak with a manager wth kind of business are they running. Please close this place down asap.

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★ 1

Yet another cancelling personal training nightmare.

The trainer I was with always had extremely limited availability and would try to double me up with someone else or drop me on another trainer (after selling me on her expertise).

When I finally got around to cancelling I had to visit multiple times and send multiple emails to try and wrap things up to thier satisfaction, they kept autodrafting me anyway. Under no circumstances should you give them the ability to bill you!

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★ 1

Do not sign up with this club. Cancelling the personal training is a nightmare. I cancelled with 30 days notice, they said my last payment would still come out, indicating it was only $90, and they didnt tell me the last payment was the last month I owed divided in half ($180)...thats two payments of $90. Then after I accepted that, per terms of the contract, I'm still getting charged biweekly! They have the nerve to tell me they "think but aren't certain" they owe me for the over payment by auto draft! The personal trainers will do anything to get you to sign up, including lie to you about nutritional plans being included with the training, tell you they only make $9/hr and they want to help you, and then try to sell you supplements. They don't want to work Friday nights or come in on Saturdays, they shift your schedule around or tell you to double up to fit their schedule, and they dont want to stay late if you can only schedule at 7:30 at night. Horrible horrible horrible. I will be getting an attorney for the overcharges and I certainly hope the owner knows the management of this club stinks.

As a follow-up to my previous review, Gina from corporate contacted me and said I will be recieving my $90 refund and my cancellation fee will be taken out within 24-48 hours and I will no longer be charged, and she spoke with management.....still waiting for this to happen. So far, no refund. Still waiting.

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★ 1

This place is a joke. The manager is a joke and don't even try to cancel your membership it's impossible. Idiots

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★ 4

Great gym all around. The only reason for 4 stars is due to some of the male staff. I usually do not go out my way to greet people, but when I am there and they scan my card, I say hello, hi etc, I never get a response back, and that is terrible customer service to me.
(SandySprings)

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★ 1

I would not recommend You Fit. I've been very disappointed. And if you cancel the membership make sure they really do it or they will keep charging you forever. I tried to cancel it 3 times and they still charging me. Worst GYN ever. And cancelling is the biggest nightmare! Stay away from these thieves and DO NOT give them your personal info, they've ruined peoples credit and ripped a lot of people off!

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★ 1

DO NOT SIGN UP AT THIS CLUB!!! After two years I was forced to cancel and once I cancelled I was told he printers were not working but I had to pay a $10 dollar fee to cancel so I paid in cash. 3 months later I am still being charged. I went to the facility and they printed my cancellation form that I had signed 3 months prior and the guy at the desk told me it would be taken care of that day. 2 days later some bimbo (manager) calls me to tell me the person working at the facility 3 months ago did not process my cancelation because I didn't answer his phone call. So that is why I have been getting charged. She also advised me that I have not paid the $10 cancellation fee and without it the can not process the cancellation. This place is a joke and so are the employees. I guess you don't need any credentials or skills to be a manager now a days. I'll be contacting my lawyer and moving forward with this lawsuit

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★ 2

The YouFit in Sandy Springs ga has been an excellent gym for almost two years. The staff is nice, polite and friendly. The equipment in great shape and the facility is clean. However, I had to cancel my membership due to a creepy guy that follows me around while I workout. Most unfortunate for the club! Ladies be warned if you workout early in the morning.

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★ 5

I've been going to Youfit for the past 2 years and haven't had any problems. It is a clean gym and the hours are flexible to my work schedule, plus it is close to home. The personnel are friendly and informative. The YouCoach staff are motivational, especially my trainer Nikita. She is a beast and well worth it. I would recommend this gym to everyone.

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★ 5

Nikki is amazing!!! Results are unbelievable - 30 lbs down, 5 inches off my waist, 40 second increase in plank, decrease in 1/2 mile of 2 minutes! All in 5 months!!! Come to Youfit and train - great monthly rate with many personal training options. Take it from this mom of 2 - anyone can do this!!!

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★ 5

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★ 4

Really enjoy using the personal training services and the gym itself. It has all the basics I needed to work out along with the accountability that would keep me going. The staff is friendly and there is always someone keeping the facilities clean.

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★ 5

I have been a member of youfit sense the day it opened. I am a senior citizen. I have had a few different issues from financial to medical and Nikita and Joia specifically have been nothing but accomadating to me.

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★ 5

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★ 5

I don't typically write reviews, however when you encounter someone that truly impacts your life in all areas in a positive way it seems only befitting to step up and acknowledge them. Nakita has been my personal trainer since July 2015 and her attention to detail in every aspect of not only her role as a trainer but as a warm, personable and compassionate individual is impeccable! She is extremely knowledgable regarding all areas of fitness from weight loss to strength training to shaping and toning. In addition, she is hands on in combing those elements with nutrition to ensure her clients see progressive and continual strides in development. Her personal side is just as packed with helpful encouragement with any and all areas that play into total mind and body well-being. Joining You Fit and the personal training option made available is by far one of best and most of at rewarding experiences. Thank you Nakita doesn't do justice to your tireless dedication and effort to help your clients achieve their goals!!

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★ 4

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★ 5

Nice place to workout, great customer service and above all neatness of the place.

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★ 1

DO NOT GO TO THIS GYM!!! Not even to try it out! There's all kinds of diseases going around in there! And cancelling is the biggest nightmare! Stay away from these thieves and DO NOT give them your personal info, they've ruined peoples credit and ripped a lot of people off! Read other REAL reviews and judge for yourself.

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★ 5

What a great experience. Nikki is such a great trainer. She's knowledgable and very professional.

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★ 5

I started working with Nikki as my personal trainor and lemme tell you, she makes me go from no, I don't wanna work out to #BeastMode in less than half a second. I am very glad I found YouFit and will keep coming back til they lock the doors on me!

All of the staff is very friendly and greet me by name. I encourage anyone around Sandy Springs to definitely check it out!!

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★ 5

I have been training with trainers at Youfit for the past 9 months. I cannot say enough about how awesome the training staff and gym staff are at this gym. I love walking into the gym because I always know that I am going to be greeted by the most professional and helpful staff. You can tell that the staff truly cares about people getting healthy instead of a person being just another number in the gym! I cannot say enough about the training staff. They all are the best and if you are looking to get in shape, get toned, learn more about nutrition and supplements- this is the place to go. The gym is ALWAYS clean and it does not smell like a gym, which is a huge plus. I would HIGHLY recommend this gym to anyone looking for a good gym in the Roswell/Sandy Springs area. Also if you are looking for a great trainer, ask for Nikki- you will NOT be disappointed.

Source: Google

★ 5

This gym is great. As a workout novice, I don't feel out of place and I have seen workout pros there as well. The trainers are great and know what they are talking about, They are friendly as well as professional.

Source: Google

★ 3

Nothing fancy about this place. Has all your standard equipment and treadmills. I like that they have a station setup for people who want to get a quick workout..

Source: Google

★ 1

They overcharged me twice, they are unwilling to cancel mybsupcription and it's point less to speak with the manager Sam, even when I remove my debit card they were able to charge me. It's just a pain in the ass!!

Source: Google

★ 1

Warning spend the extra money on a credible gym membership and not one that gives you the run around to cancel a membership or even claim to lose your already sign cancel sheet! And the turnover in staff at the gym shows not only do they treat customers like they don't matter but obviously their workers don't either!

And the lack of activities being offered or help when a need arises for a question...yup that's all a joke to you fit!

Source: Google

★ 1

Staff don't know how to greet people, today the guy was more concerned with his cell phone than the guest, just terrible.

Source: Google

★ 1

TERRRIBLLLEEE CUSTOMER SERVICE!!!!! Canceled my membership but continued to be charged for several months. Called and went out of my way to go to the gym several times in order to get things figured out, they said they had solved the issue and I would be refunded for the charges and still haven't been. It's four months later and I am still trying to get my money back.....

Source: Google

★ 5

I don't understand the negative reviews. The gym is nice and clean and has the basic equipment that I need. I cancelled at one point because I was travelling so much that I wouldn't be able to make it to the gym and had no issue...like any other gym they tried to give alternatives to make me stay but not super pushy or annoying. Some of the personal trainers need some training on people skills but other than that, I like the spot.

Source: Google

★ 5

The monthly fee is incredibly low for this facility, this gym has forced other gyms like LA Fitness to lower their prices. Very clean, great equipment, great hours, $15 a month, great gym!!!!

Source: Google

★ 5

I don't understand the negative reviews. This place is clean & I love the staff !!! Coming from LA fitness , I appreciate that the stuff is willing to help and seem to be in good spirits. I've only been a member for a short time but Joia, Julian, & Nakita definitely made me feel welcome 😊

Source: Google

★ 3

it's convenient GYM and cheap but missing a lot of basic weight benches and machines

Source: Google

★ 1

Agree with Danielle, deceptive fees and painful process to cancel membership. Staff not trained to handle these issues, but might be the point to charge you more. Will avoid these gyms in the future.

Source: Google

★ 1

Nice facility but terribly managed. It's like pulling teeth to cancel your membership. I was never given my month free for recommending someone who joined. I got a free membership through work somewhere else and they still refuse to make it right, only offering to upgrade me for free after I've already tried to cancel and have repeatedly said that I DO NOT need the membership. Also, in an effort to "do me a favor" (yeah right) they illegally divulged information about my boyfriend's account which is NOT connected to mine. Incredibly unprofessional. Do yourself a favor and spend the extra money for a place that'll treat you right. If I could turn back time I would never have set foot in that place.

Source: Google

★ 1

Terrible customer service...very disorganized accounting system. Management is horrible!

Source: Google

★ 1

Terrible service. I've been trying to cancel their personal trainer service for months and they keep charging me and giving me the run around. I've had to put a stop order with my bank because they won't stop taking my money! Avoid!!

Source: Google

★ 5

Great place. I've experienced nothing less than what I would expect from a gym.

Source: Google

★ 1

My brother wanted to cancel his membership but they rediculously tried so hard to get him to stay. Find a better gym, there is a reason why it is cheap.

Source: Google

★ 2

I spoke with "Q" today with membership questions and he was most unhelpful. It felt like pulling teeth talking to him. I was gonna sign up but I think I'll pass. Thanks Q!

Source: Google

★ 4

Good facility, very clean. A little too many people in the evenings.
Few trainers could be a bit more friendly.

Source: Google

★ 4

Friendly Staff, although sometimes while scanning you in they can be too involved in their conversation to greet you. Facility is exceptionally clean. I always see a youfit team member cleaning a machine. Major perk for me is the quick drive over from the exit 6 ramp on 400. Perfect for making sure i actually go to the gym.overall im very happy, especially because of the monthly fee

Source: Google

★ 1

This place is so hot and muggy you can literally smell people's breath as soon as you walk in. So bad that the windows were soaking wet! They had fans on full blast like somehow that's supposed to work. This is at 7:30-8:00 pm... I'd hate to know how bad it is around 5. Also they tie their cleaner bottles to the trash cans so good luck wiping off other people's sweat off equipments before using them. I'm canceling.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

I was a member for about 6 months at the Roswell location. Today we got a notification that they were closing down at midnight. The staff were telling us that we could drive another 20 mins to this location. I, like many others, decided to cancel my membership.

Here is the kicker, they charged $10 as a cancellation fee. I wouldn't have minded that if I didn't just pay my annual membership dues. Annual being 12 months...So here I am 6 months of dues wasted and another month of service paid for nothing. The manager did not want to waive that 10 bucks as a "sorry we closed on you."

Source: Google

★ 1

This is a review for the new facility at 8725 Roswell Rd. in Sandy Springs. If you want to go to a gym with the worst and rudest employees - this is your place. I purchased a membership for a buddy of mine and asked them to take off my billing information for month 2 and beyond. The employee, Mary, told me I had to put another card on their billing information - defeating the whole purpose. Nobody there knows how to navigate their systems nor are they knowledgeable of the fitness industry. I called "Paul," who not only said "I wasn't listening" and informed me he was a "veteran" youfitness employee of 8 months. Losers, all of them. My friend cancelled his membership, paid $10 to do so, and then I was billed again for a month he will never use on a cancelled membership. I never received by email or snail mail any policies or information.

I suggest you steer clear of this rip-off joint unless you want to end up paying more money for services you never received. They are rude, obnoxious, and not willing to help. They would rather keep their $19.99 than keep two customers happy. Join at your own peril.

Source: Google