★ 5

Source: Google

★ 5

Fast and easy sign up, kekua was extremely professional and helped me through the whole process!

Source: Google

★ 1

Not helpful

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★ 5

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★ 5

Facility is very clean. All the machines work perfectly. All the padding on the machines and benches are intact. This place is also good air conditioning as well.

Source: Google

★ 5

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★ 5

Good variety of trainers and machines.

Source: Google

★ 1

Updated Review: From 5 Stars to 1 Star

I originally rated this gym 5 stars, but after recent experiences, I feel compelled to change my rating to 1 star. I’ve been a member here for over four years and never had an issue until recently. Unfortunately, the facility has declined significantly, and it’s no longer the welcoming or well-maintained gym it once was.

Of all the 24 Hour Fitness locations on the island, this one has become the worst maintained. The cleanliness is unacceptable — the restroom toilets often leak or don’t flush properly, the shower drains are clogged, and parts of the bathroom floor appear moldy. The mirrors remain smudged for weeks, and at one point, I even noticed false eyelashes stuck to a mirror for several days. It’s unsanitary and disappointing.

The gym equipment is also in poor condition. Many machines are outdated, malfunctioning, or simply unsafe to use. I’ve actually stopped lifting weights here because I no longer feel confident in the reliability of their equipment.

The only reason I continue to visit this location is for one Zumba instructor, who is truly exceptional and one of the best on the island. Her class is the only redeeming factor of this facility. However, even that experience is being compromised by ongoing maintenance and air-conditioning issues.
The Group Exercise (GX) room is unbearably hot — the AC hasn’t worked properly for months, and the windows regularly fog up from the heat. It feels more like a sauna than a workout room. Despite repeated complaints from multiple members, staff continue to offer excuses rather than solutions, and there has been no clear communication or timeline for when the issue will be resolved.

What’s most frustrating is the lack of professionalism and care from management. The new GM, in particular, has been dismissive and unapproachable when members express concerns. It’s disheartening to see how much this gym has deteriorated under the current leadership.
This facility desperately needs attention — from maintenance and cleanliness to staff training and management accountability. As paying members, we deserve better!!

Source: Google

★ 1

I’m beyond disappointed and honestly mad about how far this gym has fallen. As a paying member, I no longer feel welcome here. Ever since the new GM started, the atmosphere has completely changed — the staff’s attitude feels fake, forced, and uninviting. It’s clear that member experience is no longer a priority. We’ve voiced our concerns multiple times, but nothing changes, and it feels like our feedback is being ignored.

What makes this especially frustrating is that I finally found a class and Zumba instructor that reignited my motivation to come to the gym. The class reminded me of the group workouts I used to love on the mainland. I even drive in from town, often sitting through (sometimes an hour of) traffic, just to attend because it was that good.

Now classes are being cut short even though they’re listed as 60 minutes. It’s unacceptable to spend more time commuting than actually working out. On top of that, the GX room is unbearably hot that people are nearly slipping on their own sweat. The mirrors are dirty, there’s hair buildup on the floors and in the showers, and the water filter has been red for weeks. It’s unsanitary, disgusting and unsafe.

It’s a real shame because the instructor I come for is amazing — the only reason I’ve continued to show up and tolerate this gym. I know I am not alone as she has a huge following all over the island who travel for her class. She is enough to make up for poor customer service, lack of professionalism, rude staff, and an unclean, poorly maintained facility but how much more can we take?

I expected better. Members deserve better.

Source: Google

★ 2

I have been a member of this gym for many years. I love the classes. The instructors are great. My issue is that there is a major problem with the air conditioning. It feels like we are working out in a sauna inside the room. The instructors even modify their workout plan because it is just too hot. This has been going on for a LONG time. We are paying for a comfortable space to workout, and that's what they should be providing us. I also was disappointed that they removed the swimming pool and jacuzzi.

Source: Google

★ 5

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★ 5

Shan was very good helping sign up! Very easy and friendly

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★ 5

Isaac was amazing and very understanding , he helped me find a plan that’s works best for me while also showing me the way the equipment works and the different training areas 💙

Source: Google

★ 5

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★ 5

Very helpful and friendly, got our accounts all set up. Had coaching session with Dean and give him 10 stars 🤩 The session with him was so helpful to kick start my workout regimen ☺️

Source: Google

★ 1

Rude staff. Crowded and noisy

Source: Google

★ 5

Very clean building and excellent staff! They all are very knowledgeable and helpful, helping me to achieve my goals with realistic expectation, cost, and ability!

Source: Google

★ 1

Update: Another RPM cancelation, that makes four cancelations in two months.
There are other qualified instructors who would jump at the opportunity to teach this class and who are committed to the membership and would show up at every class.
Housekeeping is still not a priority.

Tonight's Cycle class @ Mililani was canceled again, however, the app showed the class was still scheduled.
At approximately 0607 pm, some of the members started to position their bikes and that's when the manager came rushing in to announce that the Cycle class was canceled. she said she failed to update the app and that she tried to find a replacement, but was unsuccessful.
One of members told her that they heard thru the grapevine that the class was canceled and that they were just setting up their bikes because they wanted to practice.
The managers respond with, "OK, that's weird."
I thought her comment was completely unprofessional, judgemental and offensive.
If someone wants to practice Cycle they shod have the right to do with being judged and criticized.
This was the third incident that the Cycle class was canceled at Mililani.
The instructor only started teaching this class Thurday, 08/07.
She's canceled over 30% of her classes since she started.
It's obvious that the instructor does not take her job seriously and does not feel accountable for her attendance.
The manager should have hired someone who was dedicated and who really wanted teach the membership the techniques of RPM, versus hiring a "friend".
This obviously shows poor judgement on the managers part, both in her comment to the members and her selection process.

Additionally, the manager has no sense of ownership and pride in her gym.
A good manager would walk the gym floor to ensure the areas were safe and hazard free and not allow incidents like, letting the raisers to be stacked almost to the ceiling causing a hazardous condition and could essentially fall on a member causing severe harm.

The floors are filthy and the dumbbell storage bins are disgusting and fill of bit & pieces for silicone that came off the dumbbells

No mats in the GX room, weight plates are in extremely poor condition (chunks of the outside rubber coating missing), not even weights plates, weight bars are bent and severly rusted (potential health hazard), steps are severely warped and top rubber grip are damaged.
the exercise bike should not be in the same space as the GX classes. It's a tripping hazard because it constricts the space during classes. People have accidentally stepped on the bike stand during class. this is the only gym that has bikes in the same room as the GX classes. It should be moved into the vacant old kids club area.
The wall in the GX room should have been removed during last reno.
The space when the equipment and steps are stored is too narrow and is a hazard. People are constantly bumping into each other to grab and put equipment away, it's a really safety hazard.
Add more paper towel dispenser. The paper towels are constantly running out and there no staff to refill them. Put numbers on each dispenser so the staff will know exactly which and where the empty dispenser is located when alerted.

Source: Google

★ 5

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★ 5

Awesome service!! Thank you Shantel!

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★ 5

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★ 5

had an easy time.setting up and staff was very helpful and friendly.

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★ 5

Sales team was very helpful and awesome thanks chan

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Prefacing this review by disclosing that I pretty much only do one to two classes here. With that being said…

Love Chris and Body Pump! The knowledge and energy he brings to each class, even when he’s not at 100%, is unparalleled. However, the equipment needs a serious upgrade. There aren’t enough plates for a full class, half of the bars are bent, and the the 7.5 lb dumbbells look like a dog chewed them.

They’re slowly bringing back cycling, and I’m glad they have an evening class. But… it’s rather annoying when the instructor makes announcements that she is unavailable, yet the class is still on the schedule. Also, as much as I like the energy she brings, she really needs to work on balancing the music and her voice throughout the class. It’s one thing to be yelled at, but it’s a different story when it’s loud, high pitched screeching.

Source: Google

★ 5

Amazing customer service and fantastic place to build yourself.

Source: Google

★ 5

Shantell awesome service and very funny. Helped me and my wife Cherreh!!

Source: Google

★ 5

Great experience, efficient service and friendly interaction. Appreciate the counter support.

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★ 5

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★ 5

Very friendly staff that gave tour and signed us up!

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★ 5

So sweet!

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★ 5

Great hospitality and kindness . Very welcoming

Source: Google

★ 1

They are asking if you are Military and if you say yes they deny your 3 day pass they offer on their website and try and charge you $35. Trash establishment.

Source: Google

★ 5

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★ 5

All the staff is amazing, really nice people and Brenda did a really great good, so patient and nice!

Source: Google

★ 5

Chantel and the team made the transition to this gym seamless and all with a great attitude!

Source: Google

★ 5

Amazing assistance with getting my account setup by Chantelle, and Judah, thank them so much for their assistance.

Source: Google

★ 5

Been working out for the last few months, and everything has been perfect! I finally just renewed my membership and Kekua was super kind and helpful!

Source: Google

★ 5

Kekua helped me sign up today and was super friendly and helped me find a plan that fits my goals and my budget 🤙🏻☺️

Source: Google

★ 5

KeKua did an awesome job enrolling me. Very friendly.

Source: Google

★ 5

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★ 5

I've been coming to this 24 Hour Fitness for a while now, and I have to give a special shoutout to Chris at the front desk. He's always friendly, professional, and genuinely helpful every time I walk in. Whether it’s answering questions, helping with check-ins, or just greeting people with a positive attitude, Chris consistently makes the gym feel welcoming. It’s clear he cares about the members and takes pride in what he does. Having someone like him at the front really makes a difference in the overall experience. Thanks, Chris!

Source: Google

★ 5

Excellent gym, it was a great place to workout when visiting my family. Thani was great and very helpful

Source: Google

★ 5

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★ 5

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★ 5

Dina used to teach fitness classes at our workplace years ago. She referred me to try a class this week since it’s open for pride week. I did her body combat and it was fun. Easy to follow along even though I didn’t take classes for a long time. Highly recommend her, she’s awesome!

Source: Google

★ 5

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★ 5

Going for not just a great workout but a killer aerobics class with the AMAZING DINA was a great way to kick off my week right in a nice studio with great sound system! If Dina’s teaching - I’ll be back for sure!!

Source: Google

★ 5

Took Dinas Body Combat class Monday night. Good class. Got me sweating before the warm up finished.

Source: Google

★ 5

Kekua was super helpful and knowledgeable!

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★ 5

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★ 5

Great experience! Kekua was super helpful!

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★ 5

Chantelle was amazing

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★ 5

Isaac-very knowledgeable, and personable. Felt comfortable talking to him. Excellent!!

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★ 5

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★ 4

Great onboarding,
Was fast and easy to understand.

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★ 5

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★ 5

My fave location!

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★ 5

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★ 5

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★ 5

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★ 5

Love this place !! 🤩🤩🤩

Source: Google

★ 1

Will change to 5 star when y’all reopen the sauna

Source: Google

★ 5

Signed up today with One Pass and Bradda Dom's customer service and support was top notch! Just by his Customer service I was happy I chose this gym...... Thanks again! 👍🏽

Source: Google

★ 5

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★ 5

3 squat racks in the a/c. If those are taken, there are some outside.

Outside has 2 pullup bars and 2 sets of dip bars. I'm 6'1", I think the heights are okay, but the dip bars maybe would be nicer a bit higher up.

Source: Google

★ 5

Always have a great workout with Susan’s Cycle class. It’s one of my favorite workouts. I always feel energized after class.

Source: Google

★ 5

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★ 5

Everyone working at Mililani 24 are very pleasant. My kids and I are always training together and enjoy it very much. Would love to have the sauna back if that is ever possible.

Source: Google

★ 5

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★ 5

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★ 5

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★ 3

Good enough of a gym. It could be cleaned better. Also, there was a sauna that got shutdown a while back. I miss the sauna.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

I have been going to this gym for over 3 years and most issues I brought up to the staff were resolved quickly. Anything that wasn’t resolved immediately usually involved a part, and they let me know said part was on order. This is a gym that’s open 24 hours, except for select holidays so it’s really nice coming in early morning if I’m awake! Keep up the great work 24 Mililani staff!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this place!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Bring the sauna back

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★ 5

bring back sauna

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★ 5

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★ 5

Most likable staff on the island to be honest. They actually say hi and bye

Source: Google

★ 5

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★ 5

Great classes and clean facilities

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★ 5

I love Dom <3

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★ 5

Lot of equipment needs to be repaired.

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★ 5

Kimmie is awesome!

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★ 5

Awesome llace and amazing staff

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★ 5

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★ 5

Kimmie and Taehanie are the best. Welcome you into the club with a big smile and friendly personality. Always helpful and moving about the club checking on things. A great start to your day and workout. The gym equipment and maintenance needs a lot of care.

Source: Google

★ 5

Great staff in the morning the vibe is good

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★ 4

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★ 5

Excellent

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★ 5

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★ 5

Great facilities! Friendly Staff especially Kimmie

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★ 5

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★ 5

This place is the bomb!

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★ 5

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★ 5

Best gym on the island!!!!! Highly recommend!!!! Kimmie is the best!!!!!

Source: Google

★ 5

Great Customer Service, and Equipment is clean and maintained 24/7.

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★ 5

Mililani 24 Hour Fitness has the best front desk personnel--Kimmie and Tehani.

Source: Google

★ 5

Terrific place!!!

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★ 5

The gym is always kept clean and tidy; staff can be seen constantly upkeeping the area. There are a plethora of machines and equipment that help keep workouts fresh and varied. Definitely my favorite 24 Hour Fitness on the island.

Source: Google

★ 5

Very clean, well lit establishment. Has everything you need for a complete workout. The staff is very friendly. They are also apart of the USAA active & fit program. 10/10 recommend!

Source: Google

★ 5

Mililani 24 Hour Fitness has consistently been my go-to spot for workouts. The manager, Marcy along with her team, always provides a welcoming and supportive atmosphere—they’re truly awesome.

The gym offers a great mix of features, including a new outdoor turf area and a wide range of indoor equipment. While I do miss the sauna, steam room, and pool that used to be available, I appreciate that I can still access those amenities at other locations if needed.

Source: Google

★ 5

love this gym! love all the staff, especially the morning crew, shout out to them! wish the sauna was back tho🥺

Source: Google

★ 5

Amazing staff and manager small kind miss the sauna but ah it is what it is 🤙🏼

Source: Google

★ 5

Chris the sales expert, good work nice person friendly helpful

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★ 5

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★ 5

The BEST staff members. The BEST coaches. All in all, the BEST 24 Hour fitness in Hawaii!!

Source: Google

★ 5

Ask for Marcy!! She will definitely help you with all your needs, and greet you with a smile everytime. 😄

Source: Google

★ 5

Great location, awesome staff, and all the equipment you need. Plenty of power racks, both indoor and outdoor.

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★ 5

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★ 5

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★ 5

Awesome vibe and staff are really friendly! Great place to be to get a great work out in! Ps would love to have the sauna back and some towels for our workout ;)

Source: Google

★ 5

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★ 5

Love this gym! The staff are super friendly and helpful especially Lu! The environment really makes me feel motivated to keep coming!

Source: Google

★ 5

Need sauna back

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★ 5

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★ 5

Coolest crew and awesome gym. Everyone usually super nice, as well

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★ 5

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★ 5

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★ 5

24s is such an awesome and amazing gym!!! Staff is nice and friendly! Especially Marcy!!! Recommend!

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★ 5

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★ 5

Marcie is excellent

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★ 4

Always busy but can't do anything about that, but I just wish the boxing bag and the kicking back was fixed. Hasn't been up for a couple months.

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★ 5

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★ 5

Love instructor Chris! He is amazing. Classes are great!

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★ 5

Great gym and friendly team!

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★ 5

Management and staff are friendly and very caring towards their customers needs.clean environment !been apart of 24s for over 9 years LOVE ITTT!!!

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★ 5

my boy Lu saved me from a burning building.

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★ 5

Service is awesome, but you really need to get the steam room and sauna back in action! I really miss it.

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★ 5

Great class fantastic instructor.

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★ 5

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★ 3

Everything is good. I wish the sauna was back

Source: Google

★ 5

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★ 5

Experience is great all the time I go to Mililani 24 hour gym. Always great people and a good workout. It is clean and duties and responsibilities are done in a timely manner. Marcie at the front desk is helpful and friendly. I thought she was the GM at Mililani 24 hour fitness. I would recommend to my friends and other.

Source: Google

★ 5

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★ 5

Service is amazing! Shout out to Tehani & Lu!! Please BRING BACK THE sauna!!! & some new equipments!!! 🤙🏾🤙🏾🤙🏾

Source: Google

★ 5

Love Maile’s energy and love the Zumba!!! 🔥 🔥 🔥

Source: Google

★ 5

Service is amazing bc of the aloha from the staff—Lu, Marcie, and Tehani. Really wish they brought the sauna back and have a sanitation crew instead of the staff pulling majah double time—sanitizing the machines, bathrooms, and watching front desk.

Source: Google

★ 5

I love Maile’s Zumba class! The vibe and energy are 🔥🔥You’ll love the class and the gym experience 🙌

Source: Google

★ 5

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★ 5

Maile has the best Zumba classes! I literally drive from town in traffic for her classes. However, I Wish the AC worked.

Source: Google

★ 5

Maile's Zumba class is the best!! Need better AC, but the class is worth it.

Source: Google

★ 5

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★ 5

We came all the way from the Netherlands Europe for Maile’s Zumba Class. It was amazing to see my friend again ❤️🫶🏼 amazing class totally recommend!!

Source: Google

★ 5

I’m love the Mililani location!!! They have the best Zumba instructors too (Maile, Zena and Helena) ❤️

Source: Google

★ 5

OK, Mililani 24 Hour Fitness has the best Zumba instructors!

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★ 5

Maile is the best!

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★ 5

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★ 5

Zumba with Maile is a 10 out of 10

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★ 5

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★ 5

Really enjoy my daily experience with the gym rats. The equipment is helpful and user friendly. The staff is really friendly too.

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★ 5

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★ 5

Great all around only thing is Missing is the sauna wish they could bring it back

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★ 5

Always friendly, always helpful, great team!

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★ 5

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★ 4

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★ 5

Customer service best on island, wish they still had the sauna and pool tho.

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★ 5

Place is sick

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★ 5

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★ 5

Chris is an amazing group x instructor!!! very friendly with fun energy 🥰

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★ 5

I wish the sauna and steam room we’re here

Source: Google

★ 5

Bring back the steam room, sauna, and pool. Get new equipment and fully renovate this gym. It’s my favorite one!

Source: Google

★ 5

Employees are super nice, always greeting us the moment we step in !!!!

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★ 5

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★ 4

Friendly staff, clean and spacious, lots of racks. Would rate it higher if there was a sauna

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★ 5

Great place. Could use some new women’ equipment

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

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★ 5

Great place, just need state of the art equipment. Awesome staff.

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★ 5

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★ 5

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★ 5

I really enjoyed my session with Sarah! Lu is always amazing as well! :)

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★ 5

Great ambiance
Friendly staff

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★ 5

Great customer service. Would like more equipment though

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Chris’s classes are great!!

Source: Google