★ 5

Source: Google

★ 5

I would like to commend the Anytime Fitness Personal Trainer Consultant, Ms. Amanda at the Kapolei, Hawaii branch for her exceptional service and professionalism. An incredible knowledgeable health and fitness professional, my recent personal trainer appointment was outstanding, as she took the time to listen to my personal health and work-out concerns and addressing them with care and superb expertise.

Ms. Amanda’s by-the-book personal training guidance, ensured that I felt confident and was supported, before, during, and after each various exercise cycle. Always patient and encouraging, she is truly committed to helping me to achieve my individual fitness goals.

In summary, Anytime Fitness Personal Trainer Consultant Ms. Amanda, is simply outstanding. I greatly appreciate her hard-work and dedication, providing me with those positive fitness techniques that will improve my healthy lifestyle and overall fitness success.

Thank you.

Kelly

Source: Google

★ 5

This gym is better then 24 hours or planet fitness as it’s more space to workout and not allot of people. It cheap membership which is manageable for someone who is on a budget

Source: Google

★ 5

Source: Google

★ 1

I logged into another account to give them another 1 star review.

My complaint is about being able to contact them and they replied with "please contact them so they can address it" .... still can't contact them.

Source: Google

★ 1

I'm sure the gym itself is fine but good luck getting a membership.

I have showed up twice now to sign up. The first time was at 2 pm on a Tuesday during "staffed hours" and no one was there.

The second time I made an appointment through their website to meet with them and no one showed up.

On both occasions I called the number on the windows and website and rang the door bell repeatedly.

Source: Google

★ 1

Cancelling when you move is horrible. To cancel you have to call a call center who sucks.

Source: Google

★ 5

Quiet, clean, and lots of equipment. Hope it stays in business!

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

Been going to this gym for a year and a half. Honestly disappointed there were zero improvements in my time here. I'll give slight credit to cleaner bathrooms in new management but no new machines, treadmills and some machines broken for months. Rusty machines and plates. I even spoke with a regional manager after leaving a review and nothing had been done and no follow up. Seems like they're ok with taking money but not putting it into the gym. Kind of sad taking advantage of people that live in the area. I'll be canceling my membership next week. I gave this gym so many chances and it's been let down after let down. Manager seems to only be professional when regional managers or owners are watching other than that acts like she owns the gym whenever I've spoken with her. If you been to the Aiea or town location you know this gym isn't worth the money.

TLDR : It's sad this gym has so much potential but in the end is a let down. Save your money and sign up for KROC center only thing good about this gym is 24/7 even then quality isn't worth your money FYI 70$ a month for TWO YEARS.

Picture is of 3 treadmills broken all at once for WEEKS.

Source: Google

★ 1

Can confirm with other posters. They will auto-renew your contract even when you tell them that you're wanting to cancel. You'll need to pay your contract out in full if you want to cancel early, even if its for financial hardship reasons. And once you're behind, you can't cancel at all until you pay in full, meaning they'll keep charging you every month, making that balance bigger.

Do NOT lock in with these guys if there's the slightest possibility you're financial situation may change and you need to tighten your belt. You'll need to consider this a 'necessity' like your rent, medical bills, and utilities.

Not pono.

Source: Google

★ 1

One star is generous but I would rate it in the negatives. Anytime Fitness is in the business of taking your money and snaking their way through the process. They never answer your calls until days later. They rush you through paperwork and trick you into decisions. They are very rude and the management staff needs better training in customer service. Find a better gym. They will lock you into a 3 year contract then make it very difficult for you to end once it's done. Stay away from them. 24s and UFC are way better.

Source: Google

★ 1

I’m a business owner too so this is from this perspective. To help this business. I came in on a promotion that said no sign up fee. Well that promotion ended the ‘day before’ and they would not budge on it. Bad on me to not walk out the door. Then they sign you up for a 2 year contract. I called to cancel and told me I had to come in to cancel. I said I’m not doing that and I want to cancel. They sent me to a collection agency that called multiple times a week. Just recently received a letter from a Law Firm for $977.02. On a side note - they have the filthiest windows that probably have not been cleaned in years. And machines that go out of service for months. Not saying to NOT give them business but ask for no sign up fees and no contract. Also there is a lot of pressure to sign up for Coaching - that costs extra.
I’ll pay the bill cause they black mail you with a credit report.
if I owned this business I’d call (me) and get this bill waved to do the right thing.
Probably won’t get a call or a response to this review.
Hopefully it will be helpful for those thinking about joining this gym.

10-16-23 Update.

I have been getting calls every other day from a collections agency. By the way I had a medical issue and could not work out. They seemed to not care and wanted their contractual money paid - and sent me to collections and had it negatively reported on my credit - 24 points. I'm an accountable person and pay my bills and carry no debt except my home. The people at this location are not to blame - it is there predadory coorporate ownership. BTW I was there for Karaoke last month and the windows are still filthy.

I even called and verified that per the credit laws once a cosumber request that you stop calling that by law you must. Their collection agency is still calling - breaking the law.

From the the Consumer Financial Protection Bureau...

You have the right to tell a debt collector to stop contacting you. If you ask a debt collector to stop all contact – regardless of the communications channel – the collector must stop.

They are still calling.

Nice job Coorporate Anytime Fitness!

Source: Google

★ 5

New Management & Team has brought this location out of the gutter. It was so dirty and gross I started to commute into town, so bad, but the new team has cleaned it up. It's been consistently clean and the new team is so friendly and helpful. Give this location another shot if you started going elsewhere. Such great improvements 🤙🏽

Source: Google

★ 5

This gym is always good in costumer service and variety of weights training machines.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I wished I had never trusted this gym. I signed papers to no longer get charged after finishing a contract membership, got told everything good to go then got harassed for more money months later. If you're at this gym I advise start recording every interaction you have with management. I wish I had.

Source: Google

★ 1

Small gym, over booked during peak hours. When PT are training there’s no consideration for others while working out, there music will be playing on there speaker fairly loud depending on the instructor. Equipment is worn down. Good gym if you only show up early or late to have the gym by your self.

Source: Google

★ 5

Staff here are sooooo kind and helpful. I usually go early in the morning or early afternoon and prefer smaller and quieter gyms. Also, I love that you need a key to scan and get in!

Source: Google

★ 1

STAY AWAY!!! So unprofessional!!

So I started going to this gym when I moved to Hawaii. It WAS perfect for me because I was living 5 minutes from the gym and would work out in the early morning before work. It’s a small gym and some machines need an SERIOUS upgrade but overall it’s okay. I had to move due to work and it’s been a challenge trying to get a hold of someone here. I’ve called multiple times with no answer their voicemails are full so you can’t leave one, I’ve emailed several times , again with no response. I need to move my membership to another state and replace my key but I can’t do that until someone here answers me BACK! It’s been super frustrating and really unprofessional for the owner of this gym to not even answer me back. They’ll take your money every two weeks, that happens like clockwork it’s not hard for them to do that!! My membership is under the name Polo. Maybe I can finally get a response from someone. But I won’t hold my breath

Source: Google

★ 3

モールの2階にあって敷地内にコンビニがあるのが便利
古さを感じるが器具は揃っているので問題は無い
日本のエニタイムと違って更衣室が無い

Source: Google

★ 1

Aggressive marketing. Small and dirty gym on the second floor that’s really expensive. Wish I didn’t sign up. Playlist is garbage. Carpet in a gym shouldn’t be allowed and pda needs to be enforced bad.

Source: Google

★ 3

The gym is small and if you go during peak hour.. well no workout for you. The machines need some updating, lots of them already show wear and tear. The deadlift station is literally a mat on the floor with a bar nearby.

I don't understand how there is not a rule about excessive PDA. Its awkward having a couple kissing and touching for longer than 5 seconds.

Other than that, its not a bad gym! Just needs some new machines and a proper deadlift spot.

Source: Google

★ 5

Excellent gym in Kapolei and definitely have some of the friendliness staffs. You got everything you want at this gym and the environment is clean, except for the restroom.

Source: Google

★ 5

Anytime is on the second floor there's two stairs to take to get up there.

Source: Google

★ 3

It’s a gym, I guess. There are free weights, exercise equipment, and treadmills. I couldn’t bear to wait for the only 2 power racks. I think I saw a deadlift platform, but I think it was just a rubber mat between the racks. Gym is pack with too much equipment though. Makes it hard to get around and low ceiling feels like it’s going to collapse. Location is terrible: Second floor without any signs and parking lot is very cramped. If you’re really desperate, it will get the job done.

Source: Google

★ 4

Nice small gym with 24/7 access. Heaviest dumbbells are 120lbs, so it's good enough for heavy lifters. Plenty of free weights. Staff is very helpful and nice!

Source: Google

★ 3

They started off not so good in setting up plans with new applicants. I ended up just going to 24hr Fitness.

I recently changed the rating because they’re after hours are pretty much on your own they have security keys to go in so that’s a plus.

Source: Google

★ 1

Horrible!

Source: Google

★ 3

gyms size and variety of equipment comparable to the anytime gyms in other states. Unfortunately the owners don't seem to care about behavior of customers unlike lakewood wa or mesa AZ, Aiea, and VacavilleCA. patrons regularly forcefully drop weights making loud noises don't wipe equipment and there are several couples who seem to need to make out frequently during their workout makes it difficult to ignore or find other place to look as small gym

Source: Google

★ 5

Source: Google

★ 5

Awesome gym 🏋️‍♂️

Source: Google

★ 5

Source: Google

★ 5

Awesome staff, the only problem I have is that you have to wait a month to use all facilities..

Source: Google

★ 4

Machines could use a little bit of an upgrade, but the space is great!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Lot of the machines look like theyve been neglected a while

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

On vacation and they let me check in without my key. Girl at the front desk was super nice and helpful. Great facilities.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Love the ability to go whenever I need to, a bit expensive though. It's never crowded, generally clean but the equipment and weights can use some TLC.

Source: Google

★ 5

Amazing atmosphere with an even better staff!!

Source: Google

★ 5

In these uncertain times I am.actually very satisfied with the cleanliof this gym. It's also a smaller gym so it is never crowded when I go. I tend to go for 30-45 mins each visit. I am typically here between hours of 8am -10am and again at night between 9pm - 11pm. Whenever I come there are always less than 10 people. I love the individual sanitizer and disinfection bottles provided. The staff periodically disinfect those bottles too. The gym zones are clearly marked and rules posted ar the door. I feel safe here to workout. The facility has 2 bathrooms: 1 with a shower and a set of small lockers to use. I like that you have to have a key fob to get in.

Source: Google

★ 5

Source: Google

★ 5

Nice little gym which is open 24/7!

Source: Google

★ 5

Anytime fitness Kapolei is my second home. I love the staff and the people there. They motivate me to push myself.

Source: Google

★ 5

Source: Google

★ 5

Great place to workout, conveniently located and availability of equipment. Staff are knowledgeable, open, and very friendly.

Source: Google

★ 5

Source: Google

★ 1

To small for alot of people

Source: Google

★ 5

Great place to workout! Missing a bunch of equipment but it's understandable due to the place being so small!

Source: Google

★ 5

Source: Google

★ 5

Clean and nice gym!

Source: Google

★ 5

Great atmosphere. Javi is especially helpful!

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Very good cardio workout place..love it

Source: Google

★ 4

Source: Google

★ 4

My aunt place is at Ewa Beach and we're staying there for two weeks. This location is the closest one to me and it was about 15mins drive one way.

They have some good equipment here and a squat rack with chains. I was glad to have gone here and tried the chains as I've never used one before and my own gym doesn't have one at this time.

The location is great they have free parking.
Located in a strip mall that has every thing that you'll need if you forget something.

Source: Google

★ 5

Amazing!!! Trainers genuinely care for their clients!!! Clean and not crowded!!

Source: Google

★ 5

Source: Google

★ 5

Love this place! Less crowded than 24 hr fitness! Feels more homey and personalized!

Source: Google

★ 5

Source: Google

★ 5

Best gym ever, great staff and never crowded.

Source: Google

★ 5

Source: Google

★ 5

Absolutely fell in love with this facility! It's not the typical crowded gym which is a plus! Great workout options, security, 24hr access, training the works. If you're looking for somewhere less crowded, workout focused, no competition or lookie lou's, Anytime Fitness is the place to be. Once we were done with our tour we skipped the trial and signed up instantly!

Source: Google

★ 5

Great fitness center for those looking for somewhere without the crowds. Great service and atmosphere. We signed up immediately after our tour.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Awesome staff that are friendly. Clean facility, but it is small. The gym maybe small, but never over crowded at all.

Source: Google

★ 4

Source: Google

★ 4

Great staff members, initiate environment, terrible parking

Source: Google

★ 5

Great gym

Source: Google

★ 5

Source: Google

★ 3

It's Ok but 24hr Fitness coming in Number no way I going to pay that much for a small club ..its good for the ladies or people who are shy it's so small I'll pay $35

Source: Google

★ 3

Source: Google

★ 5

Clean showers :) never crowded pretty good gym but is to expensive $75.00 per month

Source: Google

★ 5

Great

Source: Google

★ 5

Source: Google

★ 5

I love this gym! I've been to 3 different gyms on the island and this is by far the best. Not crowded, not overly hot and just enough workout equipment. The staff is friendly and helpful. I love that its open anytime!

Source: Google