★ 5

solid stretch.. felt very loose afterwards

Source: Google

★ 3

I’m a fan of StretchLab after trying them out at a Northern Virginia location before I moved to Honolulu. I know that once you get on their radar, your local StretchLab will call and email you frequently to push their memberships and packages. However, the health benefits of assisted stretching outweighs the inconvenience of a few calls and emails.

This location in Kaka’ako, however, has the most annoying sales strategy ever. Ever since my first visit, I’ve been getting text messages and phone calls from the manager several times a week. In fact, I got a call on a Sunday followed by a text message the following week. The calls and text messages are now getting intrusive.

This prompted me to look into StretchLab’s sales strategy, and I learned that they make their money from selling packages and memberships. They are known to reprimand store managers who do not meet sales quotas, hence the super aggressive sales calls and text messages.

I had a wonderful experience at my first appointment at this location, and I was looking forward to my next visit. However, the pushy sales tactics are making me reconsider whether I want to spend my money here.

Source: Google

★ 5

Jayden was very helpful during my session. She is very knowledgeable in her field and is very personable and friendly. She answered all the questions I had. I walked out feeling better and I learned a lot! The studio is also very new and clean as well.

Source: Google

★ 5

Source: Google

★ 1

Overpriced and Unfair Refund Policy
My experience at StretchLab on the island was frustrating and felt like a scam. The initial session was overpriced for basic assisted stretching—something I could do at home on a yoga mat for free. Right after, they pressured me into buying a 4-class pack for hundreds of dollars. With a busy schedule, I only managed to attend two classes, but when I asked for a refund for the unused sessions, the manager, Bri, was dismissive. She said, “There’s nothing I can do about it” and cited “per policy,” refusing to refund the two unused classes. This left me out hundreds of dollars for services I couldn’t use. Their inflexible, predatory approach screams pyramid scheme. Save your money and avoid StretchLab—opt for free stretching routines or more customer-friendly wellness options.

Source: Google

★ 4

ここ半年ほど月に２回のペースでこちらにお世話になっています。まだ新しいため施設内は綺麗です（トイレは微妙）。これまで３人の方にお世話になりましたが、腕はみんな一緒というわけではなく、正直人によって全く異なると感じました。一人はまだ入って１ヶ月目という女の子でしたが、正直何をしてるのか本人もわかっていない様子で怖かったです。もう一人は悪くありませんでしたが、私が気に入ったのはMarkさんという男性の方で、彼は私が何も言わなくても私の体の状態をわかっている風で安心してセッションを受けることができるので毎回指名しています。彼にストレッチをしてもらうと体が軽くなり、私は運動しすぎの傾向のあるんですが翌日スッキリしてまた運動に戻れるので大いに助かっています。こちらでは各種保険を扱っているので、自分の保険が使えるか聞いてみるといいと思います。私は自転車で通っていますが、目の前にラックがあり安心・安全です。駐車場もすぐそばにあるので便利ですよ。

Source: Google

★ 5

Was having a horrible time with mobility and mobility issues were causing physical issues and ultimately mental distress. Not realizing having lack of mobility was affecting my outlook on life and attitude. A one hour stretch was enough to start back in a healthy stretch and exercise routine. Investing in a one hour stretch into my weekly routine I believe has create better days physically and mentally.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

First time checking out Stretch Lab with a friend, and I really liked it! Clean studio, comfortable and effective stretch, friendly staff. I’ve heard of Stretch Lab before from the mainland since it’s a national chain, and have been assisted-stretched before (just not with Stretch Lab.) My company had a corporate discount where you can try it for $49 (and you get a pair of cute Tavi Grip Socks, which are required for the studio)! I’m glad they didn’t strong-arm me into paying extra for the socks but I’ve read online that some other studios do. I guess if you have grippy socks, just be sure to bring them so you don’t have to buy new ones. Overall, really happy with the value and experience and think this can be particularly helpful for those who need assisted stretching regularly.

Source: Google

★ 4

First visit, felt relaxed after session, Mark was the wellness trainer...

Source: Google

★ 5

Nadia at StretchLab delivered an exceptional experience that exceeded my expectations. From the moment I walked in, her warm demeanor put me at ease. She tailored the session to my specific needs, focusing on tight areas like my shoulders and hips with precision and care. The assisted stretching felt both relaxing and invigorating, blending gentle guidance with just the right amount of challenge. Nadia's expertise shone through as she explained each move, ensuring I felt supported throughout. In just 50 minutes, I walked out feeling looser, more energized, and surprisingly refreshed.
Highly recommend booking with her for a top-notch stretch!
benefits of regular stretching
other StretchLab

Source: Google

★ 5

Excellent stretch

Source: Google

★ 5

Great place for your body and mind , the staff are warm and friendly, definitely recommend Nadia ! Amazing! Very skillful !
Hailey is amazing as well , she will book your session and remind you !
Great experience!

Source: Google

★ 5

I love Stretch Lab and I love Leina! Thank you for all you do!!

Source: Google

★ 5

Adrianne, Nanci, and the whole crew are great. Highly recommend giving it a try if you haven’t been!

Source: Google

★ 4

Update: After my initial experience, Tess who is the General Manager of StretchLab reached out and helped me reschedule my session to make things right. I appreciated the effort to resolve the issue, and I was happy with the stretch session I had with the Flexologist Esther. While my first impression wasn’t great, I do appreciate the customer service follow-up and the chance to experience what StretchLab has to offer! Mahalo Tess and Esther - I appreciate you!

Original review: I was excited to try StretchLab, but my first experience left me disappointed. I originally had an introductory session booked but stopped by in person to reschedule for an earlier date. The staff member accommodated my request but then suddenly told me I had to pay upfront (five days before the appointment) because they “might not hold the reservation otherwise.”

I declined, figuring that if they cancelled, they cancelled. And sure enough, 24 hours before my session, I received a cancellation email. This was frustrating and unprofessional so I’ll just take my business elsewhere.

Source: Google

★ 5

Source: Google

★ 5

My body feels great when my session is over. Mahalos!!!

Source: Google

★ 5

This is the most amazing thing I have done this year! My back feels so much better after a 50 minute stretch. Sign up now!

Source: Google

★ 5

I love a
GOOD STRETCH !! I can feel its making me feel stronger every week!

Source: Google

★ 5

Aloha, just taking time to give a great review to all staff members at Stretch Lab. From the receptionist to the Flexologist enough praise cannot be given, as both my husband and I have had excellent experiences every time we go. I am 67 & hubby 68. I highly recommend you try them out. Peace out and lots of Aloha to all. ❤️

Source: Google

★ 5

Amazing addition to my wellness routine! So happy to have this in my neighborhood and look forward to the excellent stretch and results each session! It you’re older and active, addict to your schedule!!

Source: Google

★ 5

Jalyssa has stretched me towards nirvana!!..she is able to sense my range, before I need to mention it! My range of motion has helped me in my daily activities!. For me, its a miracle being over 70 years old! Thank you Jalyssa and stretchlab!

Source: Google

★ 5

Location is nice and clean. Staff is always friendly and professional.

Source: Google

★ 5

My first time experience with stretch lab was very challenging. I definitely challenged myself to go above and beyond my stretches. It felt tough but in the long run, I’m felt really good and increased my flexibility. So I do highly recommend this to everyone. Just come in and do a 20 minute trial for free. Have a good stretching day!

Source: Google

★ 5

Great team.
Feeling awesome and loose after!

Source: Google

★ 5

StretchLab in Honolulu is amazing! The team is welcoming, supportive, and skilled. They guide you through personalized stretches that release tension and improve flexibility. I left feeling lighter, more relaxed, and ready to move. Highly recommend!

Source: Google

★ 5

I could never stretch like this on my own! My body feels so much better. All the therapists I have tried so far have been great! Thank you!

Source: Google

★ 5

Great experience even for a young athlete.

Source: Google

★ 5

I came in for a 20 minute trial and I was so happy with the results I signed up for a package. I’m traveling from the big island and wish there was a location closer to me.

Source: Google

★ 5

The staff is really helpful and attentive. I was one of the first people when they opened their new location at Ward (clean and new). Leina is really great at helping me stretch and also giving me suggestions on how to strengthen my body when I’m at home.

Source: Google

★ 5

I had a few sessions and all of them were great!! I had Jalyssa and Leina. Both were very knowledgable and gave some amazing stretches!! Thank you!!

Source: Google

★ 5

Stretch lab in Kaka’ako is finally open!
It’s a beautiful space with lots to flexologists to select from. Check them out!

Source: Google

★ 5

love the assisted stretches & brand new ward location. look forward to more stretches. Solomon has been helping me with my stretches!

Source: Google

★ 5

Love this place! The people are great and I always feel amazing when I leave!

Source: Google

★ 5

Amazing place. Feel like a million bucks.

Source: Google

★ 5

People here are super nice and professional!!

Source: Google

★ 5

Source: Google

★ 5

Worked with Nadia. Great workout...felt much better and looking forward to future appointments. Facility is new and clean with friendly staff.

Source: Google

★ 5

This place is so amazing a friend recommended it to me and it really feels amazing they help stretch you out and then she had me doing stretches i can do at home it help me get better with stretching before i come back ! you can go as far as you can in the stretches and they are very good at communicating while your stretching to make sure your getting the best out of your appointment!

Source: Google

★ 5

Wonderful self care opportunity. The newest location off Ward Avenue is beautiful. EZ FREE parking too! Intro sessions available. Treat yourself!

Source: Google

★ 5

Love how I feel after my 50 minute session with Stretch Lab!! Excited to see my mobility progression

Source: Google

★ 5

Great experience! Loose goosey definitely recommend

Source: Google

★ 5

Nice space. Easy to get to. Easy to book appointments right on the app. Feels pretty good after a good stretch.

Source: Google

★ 1

I booked my session while on vacation here, we agreed I need male and they agreed on this
I showed on time … I needed to book. 20$ uber trip to be on time and will take another round trip back … with short schedule as normal … they were completely unorganized and didn’t have a male as promised so I had to cancel and lost 40$ in uber trips for nothing

As normal …. Bad management is #1 reason for such loss

Source: Google

★ 5

It was great! Signed.

Source: Google

★ 5

So elated that StretchLab has arrived on the Island! A great idea for body maintenance. Each visit is specifically tailored for what your body needs. I was stretched by Sara and she is very intuitive. Can't wait for my next session.

Source: Google