★ 1

The only place where you are not allowed to work out if you don’t buy a towel, cancelled my membership!

Source: Google

★ 1

Horrible experience. I used to go to UFC Kailua and everything was perfect, but I had to move to the Waikele location. I was paying $103 for my membership, and suddenly, when I joined Waikele, I couldn’t do anything because “it doesn’t cover.” On top of that, when I went there, the lady told me I couldn’t work out because I didn’t have a f towel unless I bought one. The staff there are not professional and definitely don’t treat members as well as the Kailua location.

Source: Google

★ 1

Source: Google

★ 2

There is an employee named Amber at UFC Waikele who is rude and unreasonable. She is blonde and wears glitter on her face. I recently renewed my membership and this was one of my first times back. I was unaware of the towel policy that she claims has been in effect since April but nobody informed me about it when I renewed my membership. She said I either had to grab a towel or purchase one and would not let me in even though I explained that I didn’t know and I would bring one next time. I also walked so grabbing one wasn’t a quick option. She said that it’s been a policy and signs are posted so I have no excuse not to know. I don’t understand why it’s such a big deal that she couldn’t allow it the one time. It is unreasonable that I have to purchase a towel to use the gym membership that I pay for. I have no other complaints about the gym and the rest of the staff is friendly and knowledgeable, but nobody wants to get turned away for not having a towel when trying to work out. Strange power trip by this employee. Nobody else cares.

Source: Google

★ 1

This is the worst gym I have ever went to in my whole life . The staff and managers who work there are trash, rude , disrespectful, and mean . The facility is disgusting , dirty and not maintained . There is no AC . The change room , shower and toilets smell horrific and are dirty as hell all the time . I would call the safety health inspector on this place as it is the most dirtiest gym I’ve even been to . All of the workers , staff and managers should be fired

Source: Google

★ 2

I will start about what I like about this gym first, I like this gym because they got child care most of them are really nice to my kid and adore my kid. I just wish they had more toys and more things to do in there but I can see more toys, more fight I can potentially cause. I had instance one of staff didn’t even call me or notify me when my kid had accident I had to find out on my own I asked them why she didn’t even tell me she said “oh I thought I texted you” it really rubbed me in wrong way. Because other lady pat (I think that’s her name) she would call me and send staff to look for me when my kid made accident so big difference. I already made complaint about that and I hope they fixed it.
I like gym in self in general, I like the set up, I like the recovery center, I like how it’s not too crowded everyone pretty much mind their business, I like to take yoga class here and there but I’m pretty sure I’ll cancel the class because do to my schedule I can’t make it to most of the classes

But here’s reason why I’m giving 2 stars
Is instance I had with couple of them other day. Most of them are nice some of them will make small conversation they are friendly they basically just doing their thing but there’s one particular thing that happened other day really rubbed me in wrong way. I usually check in with my phone number due to reason with my iCloud most of them have no problem typing up my phone number it doesn’t take that long but this one lady I think she’s Asian maybe in her 40-50 she kind of got rounder face with glasses (she have it off sometimes) she always give me attitude and roll her eyes every time I tell her I’m gonna check in with my number I ignored it few times because what ever but other day she asked me “why you don’t want the app, are you lazy ? “ I was kinda taken back when she asked me if I’m “lazy” why would she is so concern why I don’t have the app. I gave her short explanation (it was never her business in first place) she basically rolled her eyes and said “ok enough” like she wasn’t the one who asked me why I check in with my phone number. Kinda rubbed me in wrong way. Other staff don’t really got problem of me checking in with phone number they just go with their say but this one particular person always got attitude and some kind of problem. This wasn’t my first run in with horrible customer service from UFC. The second time was my second time was when I walked in to the gym this blonde lady basically came at me aggressively asking me where’s my towel I was confused because that was my first time ever someone asking me about towel letting alone asking me aggressively I said I don’t have one ? And she replied to me “well you need it or you can’t work out you can purchase one for $12” so I had to go back to my car and find any towel that I had so I walked back in and she asked me aggressively again “show me” I was like well damn lady lol no one ever tripped that hard over damn towel. At this point ufc waikele need mass meeting or mass hire because there’s some rude “customer service” people. Only reason why I go to this gym is because they got child care and child care people are decent people to look after my kid and gym set up in general but they definitely need to re train some staff there for sure.

Source: Google

★ 5

They finally fixed the AC

Source: Google

★ 2

UFC waikele
I normally go to UFC mililani - LOVE the staff there everyone is amazing and so sweet . And the gym is always clean . They aren’t mean there lol

UFC Waikele? I go when I’m running late and don’t have the time to drive to Mililani . The gym is good. The kids center needs to be updated . And the staff ? Whoever is hiring should coach your staff to be nicer . I understand policies but telling me I NEED to have a towel to workout (had one) the one I brought is “too small and next time I need a beach towel” when I’m paying a 136 month membership plus the $72 month for the recovery is not okay.

No I’m not trying to be entitled but the rude / unwelcoming front staff is not okay. So sorry I ruined your day by walking in to workout ?

The staff won’t even acknowledge you if you’re up front trying to buy something they just continue doing what they were doing and then begrudgingly walk over and scan you code and say “your good”

You’d think that if someone Is already playing for the gym membership and then the quarterly enhancement fees they wouldn’t REQUIRE a towel to workout or I’m sorry “a bigger towel” what’s next I have to bring my own sanitizing spray?

The red light therapy sauna only has two panels working .

I don’t normally write reviews and I keep my negative feelings to myself but I’ve had pretty unpleasant encounters with the staff here .

Only friend staff here , and thank God , is the kids club staff .

I like the gyms equipment

Source: Google

★ 1

Horrible experience gym is too small waiting for equipment takes twice as long!! And then I tried to cancel and because I didn’t have my card to cancel they wouldn’t cancel and I canceled in person so they kept trying to charge me. This place is ridiculous.

Source: Google

★ 1

Decent gym but lacks many of the amenities that other UFC locations offer. Ie, pads, belts, etc normal lifting equipment that most basic gyms carry, much less ones that charge more than $100/mo.

Edit: pretty sure someone stole my gym bag here and more of their equipment is broken so lowered rating.

Source: Google

★ 5

This gym is a great place to work out at. The facility is clean, music gets you motivated, and the staff is friendly 😀 just show up!!

Source: Google

★ 1

This gym stinks. They haven’t had AC in years. It’s really uncomfortable to work out in hot humid bacteria smelling/harvesting in a place with barely any ventilation. Only one fan that doesn’t cut it. Mililani location is much better. Feels clean. Waikele is disgusting.

Unfortunately, AC still not working. 09/16/2025

Source: Google

★ 1

Child Care Review!

I visited this gym at around 11:15 am. Since I had to take my 3-year-old son, I decided to try out their childcare services so I could work out. I've been a gym member at this location for at least three years now, and I've never had any issues until today.

I went to drop off my son at the childcare area and filled out all the necessary paperwork. The experience was great in the beginning, but then my child had an accident at 12 pm. I had to cut my workout short to change him, but I left his diapers at home. So, I had to leave the gym and come back.

I asked one of the childcare staffs if they closed at 1 pm today, and they confirmed that they did. I told them I'd be back soon. As my son and I were walking to the car, I got another call to make sure I had paid the $6 fee. I explained that I had paid it at the front desk office before I started working out. However, the staff member assumed that I hadn't paid because it wasn't showing in their system. So when I came back I pulled out my phone to show that I received a notification that u was charged their $6 fee.

My bad experience began when I returned to the childcare room at 12:32 p.m. The staff, an older woman named Pat, who appeared to be in her 50s or 60s, greeted me with an attitude. She yelled, "Eh, you know I close at 1 p.m. I have to clean up." I informed her that it was only 12:32 p.m., but she continued to punch me in the iPad and said, "I cannot punch you in." Her tone suggested that she didn't want to watch my child simply because she needed to close at 1 p.m.

I was aware that childcare closed at 1 p.m., but her repeated insistence on the time implied that I wouldn't be returning before 1 p.m really triggered me. As I looked around, I noticed that four children were still inside. She then threatened me, saying that if I don't return by 12:55 p.m., she would mark me down as tardy. This made me wonder if she would add this charge to my account, like seriously lady chill out. SMH!

I didn't mind paying, but her threatening behavior was what really pissed me off. When I went to complain in front of the gym office, my phone rang at 12:56 p.m. to ask me if I was on my way because she needed to close. It was as if she was expecting me to be there immediately.

It was also amusing that she had announced on the radio at 12:44 p.m. that we had 15 minutes to pick up our kids before she closed at 1 p.m. I had never experienced such behavior at any gym, not even when I tried out the Mililani branch.

Overall, their childcare staff was a terrible experience. It made me wonder if Pat threats members with such attitude and threatens them to come at a specific time, just as she did with me the gym should clearly advertise that childcare closes at 12:55 p.m. to avoid such threats and ensure that parents are not forced to come at a specific time. Such a bad experience as this was my first time. SMH I wonder if she threats our kids too who can't speak for themselves. Watch out moms, beware of this lady.

Source: Google

★ 1

I was on a guess pass by one of thee most professional, friendly and Hardworking Managers Marie. Every time I checked into the computer and it clearly said enjoy your workout sir . A lady named Savannah chased me down and stood by machine until I was done lifting and asked who are you in a very Rude manor and this has been the 4th time in two weeks that the front desk workers ,not all but some like the white lady with the flower tattoo down her arm asked me in a VERY RUDE MANOR if I had a pass and I calmly said yes and was about to follow the rules and check in on the pad and she said no I have to check you in . After the 4th time I was very upset and asked savanna who sent her to ask me about my membership she rudely said IT DOESN'T MATTER . I SAID I WOULD REPORT THEM FOR BULLING AND HARRASMENT AND SHE SAID YOU CAN DO WHAT YOU GOT TO DO. This gym been out of A.C for months all my friends lift here and I used to lift here long time but I transferred to the mainland to raise my kids . I definitely would not recommend this gym to any one in the world because of some of the staff that works there.

Source: Google

★ 3

It would be an absolute great gym if they ran their AC. The studio room is always cold but the rest of the gym is uncomfortably hot. I feel like passing out if I take HIIT class. The classes and coaches are all great and I love the amenities like cryo and massage but pleeeeease turn on the AC and stop trying to save money on that cause you’re going to lose members.

Source: Google

★ 1

AC has been broken for several months. The cleanliness of the facility and especially the locker rooms and showers is DEPLORABLE. Find a better gym at a better price!

Source: Google

★ 2

The base level membership starts at roughly $40. This does not include any special classes or perks. Just basics access to the weight lifting and cardio equipment.

Over the past year of working out here the AC has worked for less than a month total. On a sunny day the entire gym feels hot and muggy. The fans that they use as a supplement don’t make much of a difference.

A towel is required to workout. If you forget a towel they sell small towels for roughly 5 dollars. I think this is the only UFC that requires towels for a workout.

There is a relatively wide range of equipment, but the more desirable equipment is usually taken if it isn’t during the middle of the day or a weekend. The gym is relatively clean but the men’s bathroom maintenance lacks at time.

In my opinion: staff are friendly and helpful, but I think this gym is expensive for what it offers and the amenities. Maybe if you enjoy using the punching bags it could be worth it. If not I think there are other gyms on the island that provide either better workout equipment or the same gym facilities for less money.

Source: Google

★ 5

The machines are brand new! The UFC ring has been removed, and big body-size bags have replaced it. They also added a turf area that is nice to stretch and warm up. The facility is spotless and fresh-feeling. I highly recommend this gym, as everyone has been super friendly and helpful.

Source: Google

★ 1

AC still down and the lady up front during the day yelling at you to use a towel. yeah for anyone trying to get a membership here, you might wanna think twice about it

Source: Google

★ 5

Ive been coming here for years & I must say...it always feels like home. I dont feel intimidated walking into the gym...the staff is always welcoming & friendly. The trainers are hella awesome & the classes are always fun. Bonus...they have an arm bar which offers pre-workout & post workout drinks.

Source: Google

★ 5

I came to UFC Waikele in February looking for personal training and left with a new love. My best friend and I wanted to learn a combat sport so we decided to try Brazilian Jiu Jitsu. Coach Christopher Templo made a one time “try” into a life long obsession. His sense of humor, exceptional teaching style, and effortless way of making sure everyone leaves having learned something new drew us in. He is encouraging and never makes you feel left out (even when you are a terrified white belt on your first day). BJJ is worth every penny! I couldn’t recommend the classes or Coach Chris more!

Source: Google

★ 5

I love coming to this gym! The staff and coaches are all great—especially when I get to train with coach Chris. He makes jiu-jitsu fun, easy to understand, and something I actually look forward to. He breaks down techniques really well and adds just the right amount of humor and motivation. My son also trains with him and always has a blast. Super grateful to have found this place—friendly staff, great coach, great energy.

Source: Google

★ 5

Professor Chris Templo and all the coaches at UFC Waikele are top notch. The knowledge and passion that these guys have are evident by the way they are able to break down techniques for you on the spot but also making it fun at the same time. These are good people here and if you are looking for a fun, family oriented school this is the one.

Source: Google

★ 5

Waikele’s BJJ head coach Chris Templo is a really awesome coach. He has a way of making class fun and the right amount of challenging that helps tune up skills and techniques. He encourages the class and pushes them to be better. At the beginning of this year my son started taking the level 2 BJJ class. He looks forward to his training time at Waikele with coach Chris. I watched my son take classes and saw his growth and that encouraged me to start attending Waikele’s adult BJJ classes. I believe I have a better understanding of jiujitsu and I don’t walk away from class feeling defeated or confused. The BJJ mat is an enriching environment and that has a lot to do with Chris Templo.

Source: Google

★ 5

Head instructor for BJJ Christopher Templo at UFC Waikele has deep knowledge of Brazilian Jiu Jitsu & it is evident in every class, and the way he breaks down complex positions and submissions makes it easy to understand and apply, no matter your skill level. He’s incredibly approachable and engaging with all his students, creating a motivating environment that pushes you to train harder and constantly improve. Every class leaves me—and everyone around me—more inspired to learn and grow in the art. Highly recommend training under him!

Source: Google

★ 5

When I first walked into Sensai Christopher Templo’s jiu-jitsu class, I just wanted to lose some weight and maybe be able to tie my shoes without getting winded. Little did I know I was about to get hooked—not just on the cardio, but on the art of gently (and sometimes not-so-gently) choking people out.

Chris has this magical ability to make even the most complex moves feel like second nature. His teaching style is patient, clear, and sprinkled with just enough jokes to make you forget you’re sweating buckets and getting folded like a lawn chair. Before I knew it, I wasn’t just there for fitness—I was obsessed with learning the intricacies of jiu-jitsu. Guard passes? Yes please. Rear naked chokes? Sign me up. Sneaky submissions that make your training partner tap before they even realize what’s happening?

Thanks to Chris, I’ve fallen in love with the art, the grind, and yes—the strangely satisfying feeling of wrapping someone up like a human burrito and watching them tap with a smile.

If you’re thinking about starting jiu-jitsu for fitness, self-defense, or just for fun, Christopher Templo is the real deal.

Source: Google

★ 5

UFC Gym Waikele Head BJJ coach is excellent! He along with all the coaches at Waikele have helped to instill confidence in both my children through BJJ while furnishing a fun, friendly environment. He has helped to strengthen their will and persistence while maintaining respect and humbleness. My kids never want to miss a class nowadays. For myself, he has helped guide me through my BJJ journey and always seem takes the time to provide advice during practice and rolls. Definitely an excellent BJJ gym for the whole family! Joining UFC Waikele BJJ has definitely brought our family even closer and has provided unmeasurable benefits to our physical and mental fitness! My wife even can’t wait to join!!:)

Source: Google

★ 5

The gym is great, state of the art and all that. For me, though, the BJJ classes and BJJ lessons are the best and most important thing. Chris Templo, who is in charge of BJJ programs is personally invested in everyone's progress and success. It isn't about selling us merchandise or supplements, but maximizing the quality of our UFC experience and our personal fitness journey.

Source: Google

★ 1

I don’t like the renovations that they’re doing it’s so pointless because there’s less space in the gym now. Also it’s taking them way too long to complete everything like why am I still paying full price for the membership when I can’t even use all of the amenities?

Source: Google

★ 3

Source: Google

★ 1

I have been charged for personal training on and off for over two years. Management, who never took my calls and only relayed information through other employees, said I had a contract for personal training. When I saw the contract it said NOTHING about being locked in AND the signature on the contract wasn’t even mine. If I were in a so called “contract” why was the money taken out of my account randomly throughout the past two years? And was the money taken out of my account after my regular gym membership expired? We are a military family and PCSd a few months after these charges started. The only way I could stop these charges was to cancel my bank card. At the very least I would appreciate a call from management.

Source: Google

★ 5

Source: Google

★ 1

Dirty gym thats uses shady tactics to try and squeeze as much money out of members as possible

Source: Google

★ 1

Yesterday I called to address a double charge on my account. I thought it was an error so I waited a while to see if it would officially process in my bank app. I called the Waikele location on 12/9/2024 at 4:45pm and the woman who answered the phone said they don’t start charging until I begin physically attending the gym so the double charge contradicted that as I was charged for the month of December before ever stepping foot in the gym. I was also calling to change the location because when I looked it up I looked up the correct location and I selected the correct location, however, once it was finalized I got information about the wrong location via text which was the following day. I replied telling them that it seems to be the wrong location and the stopped replying. I didn’t get anything handled because the woman who answered became rude because I challenged the charge. She said I could’ve handled it as soon as I registered even though I didn’t know it was for the wrong location until they texted me. I was also waiting to see if it was a legit charge. Overall, the woman was rude she implied it was my problem and called me girlfriend in a condescending tone despite the fact that as a customer service helper she should be trying to help me rather than clearly being like ‘oh well, girlfriend’. Her lack of motivation to actually be helpful resulting in me ending the call with nothing being accomplished. She was unhelpful and rude. I also just checked my agreement and I should’ve been only charged the one time total of $51.53 instead I was charged that and that total without the enrollment fee which was $.32 total so without that I was charged another $51.21. It seems they charged me once with the enrollment fee and once without it as the totals match up with what I was charged and the receipt from my agreement. It only states that I’m paying for the enrollment and last month down payment not first month of December since I purchased it nov 30 and hadn’t been to the gym yet. So again, her statements contradict their actions and I told them it was the wrong location the next day via text but they didn’t respond after that and continued sending me automated texts from another number.

Source: Google

★ 4

It's a great gym but for the membership price, it's a little too crowded. I paid for the premium to not worry about waiting up for machines. Initially, the personnel I talked to said that the gym don't get too crowded. It really doesn't but the thing is, there's so many coaches and the appointments take up space for regular g goers that's just trying to finish our workout routine for the day. I guess, I hope there's some regulations for coaching and such. It's nice to see people trying to get to the gum and start like a fitness cycle of some sort but too much is a little over crowding for regular gym goers like myself.

Source: Google

★ 5

Love it best gym on the Island. Great vibe on the floor. Haven’t had to wait for equipment!

Source: Google

★ 1

No parking available everyone that goes to church takes all the parking

Source: Google

★ 5

My kids love the youth classes that they offer such as BJJ and kickboxing. I also enjoy the gym as their guests so we can all get a good workout at the same time. I guess you can say that we get fit as a family. Also the staff is just great and the customers there are also friendly. The plus side to everything is that they offer healthy drinks and food for a good snack after an amazing workout. I have already recommended them to a few friends 🤙🏽

Source: Google

★ 4

Parking can be kind of hard ti find close by especially at peak hours when people go to the gym and if the nearby church has service as well

Source: Google

★ 1

This place is a scam. I cancelled my membership on 9/18, the day after they charged me my annual dues? Despite reaching out to OM they are supporting this charge. I have all documents required to support this charge is fraud. 10/10 would work out anywhere but this place. They should be ashamed at the fees and business they are trying to run. There's more details but this place doesn't deserve my time or more attention. Run, don't walk to another establishment.

Source: Google

★ 1

If you have multiple kids, especially with one under 5 years old, their gym plans aren’t family-friendly if you want a membership. They don’t offer family discounts, and they try to lure you in with discounted plans that don’t work if both parents are working. Only the parent with the membership can drop off and pick up the child at the kids club, and if the other parent tries, they’ll insist that they sign up too. It feels like they’re pressuring parents into memberships when all you really need is the kids club (childcare).

I bought a 2-year plan, but it became almost useless because the childcare is only for 2 hours. I signed my older kids up for 2-3 classes, which last 2-3 hours total. But what about me, who’s paying for the membership? I can’t even use it because the youth and adult classes don’t overlap. Youth classes are at 5 and 6 PM, but the adult classes I want to take are at 9 AM or 4 PM. The total time at the gym is around 3-4 hours, but the kids club is only available for 2 hours. I’m paying two paychecks for all of this and can’t even use it properly!

On top of that, my husband's work finishes at 5 PM, and I have to go to work at that hour, so we only see each other for 15 minutes a day, five days a week! If you sign up, make sure you speak to someone who understands what it’s like to have kids, not someone single who won’t sympathize with your needs. They only care about sales! We told the person that our priority was our youngest child, but they didn’t understand or care. Now, we’re stuck with a membership I paid for but can’t fully use!

Source: Google

★ 5

This gym is the best gym on island have been training here for over 6 months now and am very happy with it! Started training with TJ and have quickly started reaching my fitness goals. From my experience it is extremely difficult to find a trainer that cares about reaching your full potential however with TJ that is not the case. He incorporates conditioning and recovery with really good techniques that has clearly shown to achieve results.

Source: Google

★ 4

Source: Google

★ 2

Equipment Maintenance Repairs And Clean Bathroom!!! Things They Need To Work On,If They Wanna Get New Members....

Source: Google

★ 1

I have a full membership. Usually staffs are really nice at the desk but today 14th around 9am this lady at the front was talking to us extremely rude almost yelling at us. I was embarrassed infront of my friend. I love my gym and what a shame 😮‍💨. What a aloha

Source: Google

★ 4

Regular gym

Source: Google

★ 1

Don’t go to this gym, management is very deceitful. Initially they charge you for first month and last month plus admin fees. They let you know you can cancel at any time. Here’s the caveat, you need to inform management 21 days prior to the next billing cycle prior to your last month. So you have to inform them 1 month + 21 days prior to your last day otherwise you will be charged an extra month. So in my case, I’m leaving May 10th and my next billing cycle falls on April 10th. I informed them in march that I was to leave island and I want to cancel my membership and use the last month I paid up front for Apr-may. They told me to pound sand. They will charge me an additional month for Apr-May. And then the last month can be used for May-June. Which I won’t be on island for.

TLDR: you need to inform them two months prior to your move date instead of one. Which was not how they verbally explained it to me when signing up.

Source: Google

★ 5

Source: Google

★ 5

I can't say enough good things about my experience with the managers, staff, and my trainer, TJ, at the UFC gym Waikele. From the moment I started working with him, my fitness journey has been nothing short of transformative. His dedication, expertise, and personalized approach have truly set him apart as an exceptional personal trainer.

TJ is incredibly knowledgeable and passionate about fitness. He took the time to understand my goals, limitations, and preferences, and then crafted a tailored workout plan. His workouts are challenging, yet always engaging and fun, and they never fail to motivate and push me to reach new heights.

His holistic approach has helped me make sustainable changes in my daily habits, leading to significant improvements in my strength, endurance, and overall well-being.

What truly sets TJ apart is his unwavering support and genuine care for his clients. His positive attitude and commitment to helping me succeed have been instrumental in keeping me motivated and accountable.

I wholeheartedly recommend TJ to anyone seeking an exceptional personal trainer. His expertise, personalized approach, and genuine passion for helping others achieve their fitness goals makes him an invaluable asset to the gym. My experience with him has been nothing short of amazing, and I can't thank him enough for being a pivotal part of my fitness journey.

Source: Google

★ 5

Great location friendly staff and instructors

Source: Google

★ 5

This review is specifically for Kyle in the recovery department. He found the pain points in my back and how my hips are over compensating for my underdeveloped glutes. Don’t give up on that injury! Go see Kyle, he will set up a plan to give you hope again.

Source: Google

★ 4

Really good facility! Recommend any gym goers. Only thing is that the deadlift platforms are all warped to the point that you will be doing deficit deadlifts. You can though lift on the rubber matting, the staff are aware that the platforms are deformed. Wish it also had a sauna like the other UFC’s.

Source: Google

★ 5

The best gym I’ve ever been to. BJJ instructors are top notch

Source: Google

★ 4

Source: Google

★ 1

I wish I could give these crooks 0 starts. They will still charge you 3 months after you cancel your membership. Terrible. Even after I got a email from Them stating they wontbCharge me anymore they still do. I had to cancel my card and dispute the charges with my bank.

Source: Google

★ 4

Source: Google

★ 1

Very hard to refund.and manager is very unfriendly .they speak angrily to person . i feel bad👎

Source: Google

★ 4

Source: Google

★ 5

Great customer service

Source: Google

★ 5

We were visiting from Australia, and checked out a few of the UFC gyms around Oahu. This gym by far had the friendliest staff, in particular Kaigua (hope I am spelling his name correctly!) whose friendliness & customer service was one of the best we have experienced on our trip! Would highly recommend checking out this gym!

Source: Google

★ 5

I’m usually not one to write reviews but I was recently on vacation in Hawaii and stopped by the UFC gym in Waikele. The staff were extremely friendly and welcoming… especially Chris and Kaigua (hope I spelled that correctly). Walking into a new gym can be intimidating but both of them took the time to chat and really make me at home. Unfortunately, I wasn’t able to train due to time but I did get some merchandise before leaving.

This was a stark contrast between the UFC Gym in Honolulu. I walked in and nobody seemed interested in saying hello before I did.. the staff behind the reception were very cold, disinterested, and definitely not welcoming.. in the end, I didn’t feel comfortable and I left. I wasn’t going to go to into another UFC gym after that experience, but I’m glad I did. UFC Waikele can have my money instead.

If you’re new in town and wanting somewhere to train, definitely go to UFC Waikele!

P.s. It was also no surprise to me that I lately found out Chris was the ju-jitsu coach at Waikele and Kai also a BJJ competitor. Ju-jitsu sure has an interesting way of creating nicer more humble people..

Source: Google

★ 1

I’ve recently signed up here and things been going pretty good I’m a single father and I bring my son to the child care here. The process is new to me here so I’m still getting acquainted here. It’s been only a week so far. The child care is awesome and they charge additional $4 per day with is great. Like I mentioned I’m only a week here so the payment for the childcare is made in the main gym while you need to take the receipt to the childcare additionally. At time I do pay extra and have even ask to tip but they said that do do tips. Here and there I for get to turn the receipt to the child care and has caused so. Confusion. How ever today the “Operation manager” a heavyset lady calls for you to the front via intercom and the first word she tell
Me befor even introducing her self is Quote-“I HEARD YOU ARE NOT PAYIMG THE CHILDCARE” very rude and brazenly disrespectful. As I’m trying to explain to her how I paid in cash on 7/6/23 she just disregard anything I have to say and very nonchalantly insist that I did not pay. Apparently the records of me paying in cash was not recorded and I asked if she could go back to the camera but she continued to insult me i about my abilly to pay. Just straight accusations and not even try to get to the bottom of the fact that I told her I did pay. Like a
MANAGER should . She’s more like a bully and an accuser. Now I feel like the whole staff here as the deforming out look on me now and i am said to say h just after a week I am no longer comfortable at this establishment

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★ 5

FIT DOLLS BY MUNECA!

If you are seeking a personal trainer coach who not only helps you reach your fitness goals but also empowers you as a woman, look no further than Muneca. She is a shining example of kindness, compassion, and true beauty, both inside and out.

From the moment you meet Muneca, her genuine warmth and caring nature put you at ease. She creates a supportive and inclusive environment where women feel comfortable and empowered to pursue their fitness aspirations. Muneca understands that every woman has unique goals, and she tailors her training programs to individual needs, ensuring that each client receives personalized attention and guidance.

What sets Muneca apart is her unwavering dedication to helping women realize their full potential. She goes beyond physical training, offering invaluable emotional support and encouragement. Her positive energy is contagious, and she instills a sense of confidence and belief in her clients that extends far beyond the gym.

As a personal trainer coach, Muneca possesses a wealth of knowledge and expertise. She stays up-to-date with the latest fitness trends and techniques, ensuring that her clients receive the most effective and efficient training methods. Her passion for fitness and her commitment to ongoing education are evident in every session.

But it is Muneca's remarkable ability to connect on a deeper level that truly sets her apart. She genuinely cares about the well-being of her clients and invests time in understanding their aspirations, challenges, and personal journeys. She listens attentively, offers empathetic advice, and celebrates every milestone with unwavering enthusiasm.

Having Muneca as your personal trainer coach is a transformative experience. Not only will she help you achieve your fitness goals, but she will also empower you to become the best version of yourself. Her guidance extends far beyond the gym, inspiring personal growth and fostering a positive mindset that permeates every aspect of life.

In summary, Muneca is more than a personal trainer coach; she is a guiding light for women on their fitness journeys. Her kind-hearted nature, combined with her expertise and dedication, creates an environment where women can thrive. With Muneca by your side, you will not only achieve physical transformations but also develop the confidence and strength to conquer any challenge that comes your way.

If you are ready to embark on a transformative fitness journey with Muneca, the best personal trainer coach, you are in for an incredible experience. Prepare to be inspired, empowered, and supported on your path to greatness. Muneca will guide you every step of the way, ensuring that you achieve your goals while becoming the best version of yourself.

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★ 5

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★ 5

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★ 5

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★ 1

I have a membership issue regarding my plan that I purchased. I have followed-up with the gym numerous times and they tell me they will reach back to me within a week. Every time they have said that, it was not true. Management has zero care about resolving customer issues and hope you will go way. I recommend to position yourself to leave the gym for another gym if you run into issues.
READ BELOW IF YOU PLAN TO USE MULTIPLE UFC GYMS.
I prepaid for a 3-year membership when things were opening back up. As I was shopping through plans, I wanted something that allows me to use the membership on the mainland. I purchased a 3-year membership for $1000, thinking it was a sweet deal that would fit my needs as I travel for work and live in Hawaii. Turns out, my membership is not accepted in certain parts of the mainland, after being assured it would be. I have addressed this issue to this gym, other gyms who will not accept my membership, and cooperate. No one has yet to reach back to me. I highly recommend to not accept prepaid memberships, no matter how good it seems – especially if you plan to use other ufc gyms. My issue has been going on for month and still not resolved and not one person has contacted me, it’s always me following up. It is hugely unfortunate that I must give this company the lowest rating possible and inform others of the possible terrible customer service you may experience with management (not the workers). I really like the ufc gyms and the people working there, but their management has demonstrated appalling customer service - especially their inaction.

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★ 3

I appreciate her letting me know when is best to call for info. I think it's a great idea for any and every team member and or employee to be able to do like a less than 30 second synopsis of plan run down . I'm interested now not 3 hours later. Love the honolulu kakaako team

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★ 5

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★ 5

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★ 5

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★ 5

Austinsounds Oahu LLC

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★ 5

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★ 5

I just completed three months, 2 times a week, of personal training at UFC Waikele. Anna was an amazing coach! She was very helpful and listened to what I wanted. But she also gave a lot of really helpful suggestions. She was motivating without being too pushy. I’m so glad that I invested in getting a coach to help me get comfortable in the gym.

I was nervous at first but Anna helped me learn how to enjoy my workouts. I had done home workouts, yoga and barre classes, as well as played tennis before this so I wasn’t necessarily new to working out. But I wanted to learn more about strength training and powerlifting and now I actually feel so much stronger! I started off with pretty much zero lifting experience so I didn’t think I’d be able to lift so much in such a short amount of time. She really helped me learn good form so I don’t hurt myself and also taught me how to program my workouts on my own. As a baker, my job is very labor intensive and she even gave me advice for how to move and deal with pains from being on my feet all day. I really really wish I could afford to continue. Even though it was a big investment for me, I am so happy that I went through with it and I 10/10 recommend that anyone does it too! Anna was so awesome! Whether you’re new to the gym, need suggestions on how to overcome hurdles, or just need someone to check your form, UFC is super helpful! Definitely request Anna if you can!

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★ 5

Lots of group classes for adults and youth. A good gym for the family.

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★ 5

Love the ambiance and the staff. The environment is supportive and there is a plethora of equipment. Highly recommend.

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★ 1

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★ 5

This gym has been amazing. UFC has 4 locations and they all have great equipment. Everything you can think you need and Multiple versions to suit your taste of equipment. I especially love the Waikele location. Its convenient with great coaches and has an amazing staff. For our time here it was the best choice and I can't say enough good things about the UFC gyms and Waikele specifically.

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★ 4

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★ 5

UFC Gym in Waikele is a great place to work out. The members and the staff are all great people.

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★ 5

During my one-on-one sessions, Coach not only shows me the correct form and critiques my form, but can point out all the minute changes to make if I'm not feeling the targeted muscle group for that exercise. And with every passing day, the exercises are different or made more challenging by being chained together or done with more weight. It's this sort of attention to detail and variety to keep my interest that makes me feel I will reach my goals.

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★ 1

I loved to workout there but front desk team and mostly management have lots of improvements to make! Very disappointing experience

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★ 5

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★ 5

Very insightful, and helpful staff! They helped me sort out my membership, gave me great tips around the snack bar on what to get for myself, and were all around respectful. The equipment was kept up, and the general community there cares about cleanliness and wipe down machines. Not to mention the need for headphones is almost non-existent; whoever handles the gym's playlist has stellar taste haha.

All around, best Gym to spend your workout at.

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★ 5

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★ 5

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★ 5

Love this gym, great staff, great coaches as well as a perfect location!

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★ 1

Overall it’s a nice gym. However Management is very rude. I asked for assistance from the operations manager Kilo or Hilo I think her name is. She refused to help me. She had the worst attitude like I put her on the schedule to work. It was horrible I’ve referred 3 people to this gym. Never again. I’m at canceling my membership because I do not want someone like that having access to my account. I will also be making sure my husband cancels his membership along with our friends since we can all go to the gym on base for free. No need to pay money to have horrible customer service.

Source: Google

★ 5

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★ 5

Good gym but expensive. Take a class to get your money's worth. If you don't take a class you'll be better off paying for a membership at 24 hour fitness. I like UFC gym waikele because it is in a convenient location for me and I am able to get workouts done during crowded times.

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★ 4

Doing a free trail for a month- best decision ever. My only regret- not doing this way sooner! It's super chill, convenient, friendly personable staff. Not much of a problem getting on the equipment, a variety of classes to join morning and evening. It has my motivation in overdrive! 🏃‍♀️🏋‍♀️🤼‍♂️ Thanks UFC and my personal trainer, Angel!!! She's awesome!! 👍🙂 check them out!!

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★ 5

Superb facility. No wait for most of the equipment, friendly staff and well kept up machines

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★ 4

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★ 3

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★ 5

This is where excuses don't exist.. they only exit

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★ 5

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★ 5

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★ 4

I'm loving it!

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★ 3

Great gym with pretty clean equipment, not too crowded. But the music is atrocious. Imagine feeding a hyperactive 8 year old enough caffeine to incapacitate an elephant and then letting them loose inside of a circus, their playlists would be the soundtrack to this situation.

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★ 5

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★ 2

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★ 5

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★ 4

Great

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★ 1

Plenty rats where this place is located. I dont know how its still open. My friend who works there took pictures of where they cook the brisket and next to it was a nest of maggots. Groose

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★ 5

Classes are so fun!

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★ 5

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★ 4

Friendly staff. Just wished Saturday and Sunday hours were longer

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★ 1

Very poor experience here with the staff/management. I keep getting ignored and it's exhausting. The coaches for the classes I was able to attend were great however.

I would caution others to be very careful here with the manipulative sales practice. Once you sign those papers they no longer care about you

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★ 4

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★ 4

Well equipped, clean, great staff!

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★ 4

Dunno what it is but after a week of working out here most of males (20s-30s) become professional bodybuilders posing in the mirror with tank tops (hilarious). Aside from this, the gym is great w/ friendly staff.

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★ 5

Classes are great!!

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★ 5

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★ 5

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★ 5

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★ 1

The employees and management at this location are consistently unfriendly and unprofessional. Parking is usually very difficult to find at this location as well. Not very military friendly in our experience either.

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★ 5

Ask for Jumani. The level of care is amazing. Give him a shot you won't be sorry.

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★ 5

Friendly staff

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★ 5

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★ 5

Lieux absolument génial pour les entraînements comme pour les séances. Le personnel est merveilleux!

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★ 5

GM of waikele Carie or Carry, whichever spelling it is, she had such amazing communication and customer service. Our conversation, in regards to helping me out with the type of membership I have as well as upgrading, made my day twice as better. Manager Carie is the perfect example of professionalism and very kind and sweet. I can tell she works very hard in dealing with members and just in general! By far the best experience I’ve had with ufc gyms aside from when I first signed up. The company is very lucky to have her on board she is amazing at what she does! Thank you for your top of the line customer service today I appreciate you for your help! FRICKEN SMILEY FACE EMOJI💪🏾😁😁😁

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★ 5

Excellent gym. Always play good music that I don't my headphones (for the most part lol) Don't interact with the staff much they're pretty cool

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★ 5

Good customer service over the phone!

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★ 5

Great HIIT classes. Machines are accessible even during peak times qhen wveryone is getting off work and flocking over. Really laid back nice staff. Far better here than some of their other locations. Trenton, one of the staff is super nice and helpful. People like him and you wana slide through to this location and get your gains. You'll be taken care of and treated w respect no matter how busy they get.

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★ 5

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★ 5

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★ 5

Pretty great, lookout for peak hours cause you may have to wait for more popular machines like lat pull downs and what not. Great atmosphere and music. Way better than the base gyms even at peak hours you can be in and out pretty quick.

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★ 5

Safe place to train

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★ 5

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★ 5

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★ 5

UFC Gym Waikele is probably my favorite place to train. Joined when I first got on island, Cari got me a fantastic discount. The MMA technique/conditioning classes aren't as accessible as they used to be. Even with that, it's still great.

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★ 4

Good gym, for a good price.

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★ 1

This place is such a rip off. First to be a member you have to pay so many fees on top of the monthly fee. Then when you want to downgrade your membership from VIP to standard they wont give you your money back because your suppose to let them know 2 weeks in advance even though I tried to change my membership on the very 1st month I joined in. Be careful and make sure you ask every questions of what you are paying for and when you can cancel your membership. I paid 2 months in advance. I bet if I didnt pay in advance they would have given me half my money back.

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★ 5

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★ 5

Nice, clean, staff friendly. No appointment necessary and is open most of the time.

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★ 1

Beware.. this place is just out to get your money. I tried cancelling over the phone, but they told me that I had to come in person. Even with everywhere being closed due to Covid. I show up in person and am told that because I didn’t give 21 days notice I’m getting charged $100 for yet another month. Really?

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★ 1

This company has shady business practices. Employees lying to customers. Membership team members push to sell UFC Gym products like their personal training just to make their commission sales.

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★ 5

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★ 5

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★ 5

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★ 5

So glad they're open! Mask & towel to get in, temperature check... After that, no excuses to NOT get a good workout every day! Take care of yourselves, everybody... so you can take care of each other😎🤙

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★ 1

Bad attitude at membership area! WOW if your day is that bad....GO HOME! Don't stick around spreading your negativity!!

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★ 4

I love the layout. They could use some more squat racks though someone broke the impact Matts on one of them

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★ 1

This gym took my parents money for 8 personal training classes the month that covid hit. My parents were not able to use any of those trainings that they paid for because all gyms closed. When they tried to call, they were told “oh well, you signed a contract and will not receive a refund.” Because my parents are older, they do not know what to do and lost out on over $1,000! This gym is a complete rip off! I will tell every single person I know about the horrible way they treat their own members! Do not let this happen to you or someone you love!

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★ 5

From simply walking on a treadmill to full contact MMA and everything in between like powerlifting and spin class, UFC gym has it all!

If you've hit a plateau in your training and don't know what to do, hit up Coach Chev. His tactical workouts and HIIT routines will have you making gains again.

Don't forget the a café/smoothie bar, peanut butter menu options always hits the spot.

OH yeah, this gym also does regular special events and social activities.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I mainly work with my trainer Muneca. She is awesome! I like that I always have a machine to work out on when I need it; no wait time.

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★ 5

Clean (and kept clean), working & consistently serviced equipment, great staff, something always going on and available for everyone to 'train different'

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★ 5

Great Gym atmosphere with high energy music. There are a lot of classes to choose from with multiple options for times.

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★ 5

The variety of equipment, the refreshments, the no none sense come here to get it done atmosphere is very good. Employees could be more enteractive though, but that’s for certain individuals who really need the push in reaching personal goals, I’m not one of them. My first gym experience/membership, glad I’ve joined.

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★ 5

Staff is awesome. And signing up was a breeze.

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★ 5

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★ 5

The whole vibe of the gym is NOT what most people expect. I assume it can be a bit intimidating because of the letters U-F-C. I have had nothing but positive interactions with coaches, staff and other members. If you take a group fitness class, the curriculum maybe "cookie cutter", but not the level of attention you get from the coaches. They always circle back and to give the correct information and encouragement to the individual based on what they need. "Join the community" isn't just a marketing gimmick, its a very accurate description of the environment at the gym.

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★ 5

UFC Waikele has been great. The facility, the equipment all have been helping me reach my goals. Although some workers could work on their customer service. Especially the old guy that works at night. 0 Customer service skills. That’s not someone you want upfront greeting members that pay to come here. Doesn’t even greet or say thank you whatsoever. He’s the only thing I can think of that’s negative about this place.

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★ 5

I am a part of a community and not a gym. Members are friendly, staff always available, and the energy is contagious early in the mornings before the sun rises when many members are working hard before heading to work. The many different group classes available are challenging, fun, and build camaraderie. The staff and its members work to help great causes supporting our local community. One of those events, a workout to raise funds to support the families of fallen HPD officers Enriquez and Kalama recently are just one of many. Although I have traveled from Waikele and trained at other UFC Gyms throughout the US, there is no place like UFC Gym BJ Penn Waikele.

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★ 5

Went in for a week while we were on holidays, staff were super friendly and helpful. Good range of equipment and prices at the food/protein bar fair to.

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★ 5

Since I started at this gym in April of 2019 I have lost 32lbs and almost 10% of my body fat. I have been a lot happier and I have felt so much better. This gym is more like a family than anything. The Coaches push you while being supportive of you and your goals. I've never felt judged by anyone here even when I had no idea what I was doing. I highly recommend this gym to anyone!

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★ 5

ufc gym is on a vibe all on its own, no words can do it justice i love this gym!

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★ 5

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★ 5

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★ 5

Awesome Atmosphere Awesome Service from Cari!!!!
Has Everything I need to keep me in Shape at age 48 lol...
Thanks UFC Gym Waikele🤙🤙🤙🤙

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★ 5

Hours of operation are convenient. Options of classes are challenging and unique. Trainers are knowledgeable.

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★ 5

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★ 5

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★ 5

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★ 5

Great equipment

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★ 5

Awesome facility and great personal trainers!

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★ 5

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★ 5

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★ 5

I appreciate how community-centered UFC GYM Waikele is. Since the first day, I have felt welcomed, included, motivated, and encouraged to be part of the community. The staff is intentional about getting to know "the regulars" and I really feel like they see the members for their individual goals (which is different from many other gyms that seem to only see members for their dollar signs). I've recommended this gym to many of my friends and, myself, have committed to 3 years. I really feel like this gym is a good fit for me personally and I'm excited to start reaching my goals with this team!

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★ 5

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★ 5

I love going to UFC Waikele, it's seriously like my second home lol The staff are always friendly and I feel very welcomed! I also love the fact that the time I usually go the gym is not crowded so I'm able to hit every machine I need on the certain day!! Thank you guys for making UFC Waikele an awesome place!

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★ 5

Family-oriented gym! You are greeted by the friendliest staff! You're-not-judged FUN atmosphere!
You'll keep coming back and before you know it...you're looking fit!! 💪🏼😁👍🏼 UFC for me... and the hubby!

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★ 5

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★ 5

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★ 5

Our kids enjoyed the childcare here, and the gym facilities are nice. It was a bit of a drive from our house so switched to a closer gym, but really enjoyed it while we were there.

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★ 5

It is very fitness focused.

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★ 4

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★ 5

Was visiting for a couple weeks and really appreciated the 15 day guest promo. Really nice facility with all the equipment you could ever want. Friendly staff and good atmosphere.

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★ 5

Cheap for the availability and convenience of the only 24hr gym west of Pearl City and south of Mililani.

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★ 5

The cheapest gym to learn BJJ,Muay Thai, Boxing and lift weights all in one. The coaches are awesome. The place is clean compared to other non UFC gyms.

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★ 5

Armbar hours, 8am-10pm Mon-Fri
8am-5pm Sat-Sun/Holidays
Kids Club 8am-9pm Mon-Fri
8am-1pm Sat-Sun/Holidays
Retail/Membership 8am-10pm Mon-Fri, 8am-8pm most Sat-Sun and Holidays (sometimes later, never earlier)

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★ 5

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★ 1

Worked out here for almost a year. Originally joined because they have daycare and my son did bjj while i worked out. As far as kids bjj with jay penn and the kids club i would say it is a 5 star. But how great the daycare is doesnt make up for the adult part of the gym. For one there is literally one squat rack (2 if you count the oly platform) and it is ALWAYS full. There is a ton of ellipticals and crap that hardly gets used but ONE DAMN SQUAT RACK! On top of that, the people that workout in there are so all about themselves. The atmosphere in this gym is horrible. Maybe its because im a "haole" from the mainland and people just dont like me.. but ive never had the type of vie at any gym ever that i get here. I literally feel like im gonna get in a fight every time i worked out there. Such a waste because its great for kids. If you are a chick or a local maybe youll have a better experience

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★ 5

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★ 5

It's an amazing gym, amazing experience. The staff is friendly. The coaches for the youth program (Jay Penn is world class, his team Coach Liz, Coach Bryce, Coach Brian are amazing) & well I've got lots to say...Professional, friendly, well trained, goes an extra mile to help every child, fun yet it's training, you feel welcomed and part of a family. The facility is clean, organized. My twins, my family totally loves it and raves about UFC Waikele. Looking forward to Mililani. Can't get better than UFC.

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★ 1

Im really upset with the customer service at the gym... I was being over charged for the past couple months and demand they fixed it... I even wrote a letter to the head person in charge KIMO twice and still no response. Ive been promised to get a refund but still has not gone through and im tired of given the run arounds. Its sad that a great gym doesnt give treat their customers this way ... Its sad that i will be going to the business bureau.

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★ 2

I was excited to join the gym but the club rep to get started was more worried about leaving at 9pm then signing me up to start my membership. It was a nice gym but the customer service is terrible. Not worth my money at that point.

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★ 5

I'm just starting off here and I'm blown away! They have a day care program that comes with a membership! There's so many fitness and fighting classes at every level! The smoothie bar has some incredible shakes.

Stop by, take a look. The prices are lower than you'd expect.

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★ 5

By far the best gym in Hawai'i State! Something for everyone! Also a little vendor shop, a smoothie stand, and a kiddie play area. Definitely a good deal!

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★ 5

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★ 5

Best gym I've ever went to. Maybe I'll get all club and train at the Honolulu location also eventually. It's great for fighting, functional fitness, and your typical strength training exercises. They have everything. I'm glad a gym like this is now available for athletes like myself. I wish a gym like this was really there when I was a competive high school athlete. Anyways, I'm still training as a high caliber athlete and still actively competing going into my mid 20's. I'm starting to get into mma and grappling since I feel that I can learn and transfer my power into that sport much more effectively and efficiently. Hey I'll also learn self-defense skills too.

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★ 5

Luv it here, Jay is Awesome & my Braddah JJ is hella tight. Shoots, u like train fo real, then u come to da right place! Great for Everyone!

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★ 5

Amazing. BEAST Mode!!!

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