★ 4

Women’s sauna is amazing it would be nice if pool ,jacuzzi and steam room would open.

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★ 5

Great staff!!! Dre Vazquez is so knowledgeable and provides excellent customer service. I highly recommend this gym. I've been a member for over 20 years. I've experienced ups and downs. Currently, they are killing it!🔥🔥🔥

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★ 5

I left a while ago because the base I work on has a free gym.... Immediately went back. Gave me back my membership price, with the newest (highest) gym membership perks, since I was also a member then. Great machines too!

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★ 5

Good staff great gym

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★ 5

Love the staff here they’re all so welcoming and the facility is always clean and organized

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★ 5

Jake the general manager set me up on a membership and with an awesome trainer. The gym is clean, has more than you could ever need equipment wise. Staff is great & I cant wait to see all my progress with my new coach!

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★ 5

Every time I've ever had any account questions or issues the manager Jake always steps up and takes care of it immediately thank you guys for being good to me

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★ 5

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★ 5

I’ve been working out with Ja’MAR at Crunch Black Eagle for a few months now. Even though I’m usually complaining the whole time, he manages to keep me on track, uses effective cues to make sure I’m lifting safely, and I end up enjoying the work out in spite of myself. Ja’MAR is fun, professional and knowledgeable. He’s adapted my training program to focus on endurance as well as strength and I both feel and see the results. He is always on time and prepared for our work out and he uses the time efficiently. I may not look forward to early morning work outs but Ja’MAR makes it fun and I’m achieving my goals with his help.

The gym itself is fine. Not crowded in the morning. The staff is friendly and I always enjoy chatting with River at the front desk.

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★ 5

Favorite crunch. Downstairs workout area is great.

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★ 5

Friendly staff. Great supplements. Helpful trainers

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★ 5

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★ 3

the parking lot is a mess. there's no painted lines so it's just whatever you can get. it's like trying to park in the winter with snow on the ground. the part of the locker room I've been in is alright. could stand to be cleaned a little better. it needs some fans to air the room out some.

the equipment upstairs seems clean and there's a decent amount of space up there. I think they could use more plates. but the bathroom upstairs is horrendous. it needs to be taped off, deep cleaned and remodeled.

I also think it's a bit scammy to allow us to sign up with credit card as a primary, and only option to pay for. but then showing up there and being asked to use a direct deposit from my checking instead. it was an easy fix online to put it back onto my credit card. but that isn't cool overall

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★ 1

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★ 3

Gym Needs an Overhaul
Many reviews, and my own experience, point to the same issue: this gym desperately needs an overhaul.
When I started, my membership was supposed to be covered by the Idaho PHA (Preventative Health Assistance) program. However, no one at the gym seemed to know what it was or was willing to help. Because of this, I ended up purchasing a membership on my own, with no explanation of what was included. To make matters worse, after buying online, I was told I'd have to provide bank account and routing information due to past fraud issues. I was offered a month of limited free access while they "tried" to resolve the PHA issue, but the only follow-up I received was an email from the manager stating they couldn't help.
Cleanliness and Safety Concerns
Cleanliness is a constant problem, especially in the upstairs bathrooms. While the staff are incredibly nice and welcoming, they don't seem to prioritize attentiveness to these issues. Finally, the parking lot lights need to be on at night for member safety.
This gym has significant potential; it just needs passion and effort to revitalize it.

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★ 4

Pretty good gym. Not as big as most Crunch facilities, but it has good equipment, is clean and not crowded at all.

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★ 3

Please turn the Maple Grove facility into a 24/7 operation. It's an easy solution to keep the doors open when staff can't be here to open the doors for us.

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★ 2

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★ 1

I have been a member for about 2 years now. The facility is filthy. I noticed the same band-aid on the floor of the showers for over 2 weeks. There is dirt and grime everywhere. It's a shame, this facility could be really nice if they put in minimal effort.
I am moving and have tried to cancel my membership 3x now. When I called, they told me they can't cancel over the phone, and that I would have to email the manager. I have sent 3 emails and no response. Very disappointing.

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★ 1

I was so excited to go to this gym. Until I walked in….. the locker rooms and the bathrooms are disgusting. I like working out in the morning before work. After my workout, I didn’t not want to shower in there. Yes, it was so bad… that i chose to go sweaty to work.

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★ 4

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★ 3

This is an average gym. It has just enough. They could give alittle extra care in their restrooms but other than that they can’t do much with on gym floor.

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★ 5

This gym is laid out well. The fitness equipment has a perfect balance of space to work out, including the stretch room and the Crossfit room.

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★ 5

I have been a member at this location for quite a few years. About six months ago I moved away, but decided to hang onto my membership in hopes that I could use the facility when I was in town. Today, I faced reality decided it was time to end the membership as I rarely unable to come out here. Colton made it super easy for me to close out my membership with zero fuss. Helpful staff, friendly environment.

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★ 1

No crunch in the Boise area offers pool hot tub service anymore.

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★ 1

I signed up for what I understood was a one-month membership, but was misled into a recurring billing contract. Despite my attempts to resolve it, customer service has been inflexible and unhelpful. I cannot recommend this gym for anyone seeking clear, honest membership terms.

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★ 5

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★ 5

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★ 5

Staff is super supportive and keep gym clean

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★ 4

Good place and clean.

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★ 5

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★ 5

Badass gym!

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★ 5

I love the energetic front desk and how they’re always friendly

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★ 5

Boise Crunch is the best in town, always clean and tidy. Other Crunch’s are nothing compared to this location. Best in the business hands down. If you’re looking for a place to workout, this is the place.

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★ 5

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★ 5

Walter is the man, efficient and gets things done.

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★ 1

The management doesn't seem very trustworthy. They are not the type of people I do business with.

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★ 2

I signed up online and chose to pay with a debit card. When I visited the location in person I was told I would have to give my bank account information. I don't appreciate there is an option to pay by card online but told something else in person. I don't like paying by direct withdrawal. If this had been made clear on the website I would not have enrolled in a membership.

Also absolutely no information about the gym was given to me even though I said it was my first time in. No information about what my membership includes, amenities available etc. I was not asked if I had any questions.

There is a wide range of equipment but the locker rooms are pretty dingy and in need of repair. Also couldnt check out the pool on Saturday morning because it was being used for kids swim lessons. I see this place doesn't have the best rating and was willing to give it a shot but I think especially because of needing my bank info I will start looking elsewhere. Glad I didn't sign a contract and chose month to month.

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★ 5

Super easy to cancel membership. Took less than 60 seconds.

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★ 1

Polite staff only problem here is that this corporation is dedicated to scamming people. During the summer they had a special going on where you could sign up for $1 and all you had to pay was an anual fee(as you would at any other gym) I decided to cancel my membership after the first week and per “policy” i was charged another $75 annual fee+ $45 monthly fee because you have to give them a 30 day notice!!! Their policies are ridiculous! I should have listened to the reviews but I wanted to see for myself.

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★ 1

In June I signed up for some personal training after PT for an ankle replacement. I gave the staff my credit card info for billing every 2 weeks. Imagine my surprise when I got a letter from a collection agency a month later stating I was overdue with my payments. I have NEVER received a letter from a collection agency and have a great credit rating. I talked to Brandon as he was the person who had all my information. He said he would straighten it out and acted like it was no big deal. Well, it was a big deal! I didn’t get anymore letters and I still don’t know if this has affected my credit rating. When I gave my 30 days notice on August 19 to stop my personal training, I noticed Brandon didn’t write anything down. I asked how he was going to remember to cancel me and he said not to worry. A couple weeks later he called me at home asking if I was the one who wanted to cancel my training. I said yes and also followed up with him the next week. He said it would be taken care of. Well, it wasn’t taken care of and I have received three more charges for $176. I have called Walter and Brandon and have been assured a refund on my cc is forthcoming but my cc company has nothing! I’ve been working on this for over a month and am frustrated, angry, etc. This is no way to run a business. My cc company will get involved if necessary but I was trying to give Crunch a chance to fix it. I would never recommend this gym.

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★ 3

Front desk reception yelled at me to check in, when I was clearly grabbing an energy drink from the fridge. Plus there were three people at the front, how would I sneak in? Then when I went to pay for the drink, he complained I was paying with cash. Cmon be a little more friendly, I understand not being paid a lot working at a gym but you’re the first person anyone sees when they walk into the gym. Overall like this location, but the workers need to be a tad friendlier.

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★ 2

Facility is fine but front desk staff was very underwhelming.
I came in to get my membership started back up and the person was giving judgemental looks to her coworker, disregarding others who had asked for assistance and wouldn't take the time to explain the differences between the memberships to me. Maybe she was just having a bad day but as someone who had to really get motivation to show up and try to get started, she was not the employee they should have up there.
She wasn't able to help me and sent me away after 15 minutes 😒

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★ 4

No wifi TV's don't work equipment is old and broken

Edit: crunch has definitely made some improvements . The new management is keeping the place clean. We're getting new equipment, and for the first time in 23 years, they are cleaning the sidewalks and parking lot. Big thumbs up for them here, you go.
Was a 1 star in the past, but I would like to put this club at a 4 star now, thanks to management!

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★ 5

I am a 58 year old woman who recently broke my ankle. After completing physical therapy, I was still feeling unsteady. I signed up for personal training with Brandon Johnson at the Crunch Fitness on Maple Grove. HE HAS CHANGED MY LIFE!! This dynamic and dedicated coach designed workouts of functional movement just for me. He pushed me beyond what I believed I was capable of accomplishing. In 8 weeks, I have lost 24 lbs, which was not even a goal I had set, and my mobility, balance, and strength have improved so so so much. Shout out to the whole staff and specifically the other Brandon who leads the trainers team. I can’t recommend this experience more highly. Give yourself this gift. Brandon Johnson for the win!

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★ 5

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★ 5

Walter, Colten, and Brandon helped me with my inquiry and were incredibly nice and easy to talk to.

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★ 5

I have been going to Crunch for over two years now and had to cancel my membership cause we are moving and I’m going to go to a closer gym. I was planning on canceling my membership this week but got really sick with food poisoning yesterday so I wasn’t able too. Today I finally feel better and I saw that my card was charged with my monthly crunch charge and the annual fee as well (today is the 1st of the month). I called Crunch and Walter, the GM picked up. He explained that normally you have to cancel in person or email and that Crunch will still charge you for the next month when you cancel, that is just their policy. Walter was SO kind and was able to get it canceled for me over the phone and waived the fees since I wasn’t going to be coming back to the gym this month. Walter you have no idea how your kindness and generosity made my day, especially after being so sick. I should have canceled my membership a month ago but he still showed me grace & care, being so professional and understanding on the phone. I was so relieved I didn’t have to go in or worry about those fees. Thank you Walter! You truly are a wonderful human being and your kindness and treatment made an impact! I am so grateful!

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★ 5

Love going here! Staff is very helpful and supportive! Appreciate everyone that works here!

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★ 4

I was signed up for this membership that I can't cancel until after 3 months. Braeden helped me freeze the membership, and I'll be utilizing the gym after the freeze is over. Thank you Braeden for being kind and professional! :)

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★ 5

Clean, well appointed and good service. Everything I need in a gym. Thanks!

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★ 5

Fantastic gym! It has absolutely everything you could possibly need. The employees are helpful and friendly. We're so glad we had the opportunity to visit. Thank you Black Eagle Crunch fitness! 🙌

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★ 5

Great atmosphere and super helpful staff especially Brandon with the great hair. I love coming here for the gym!

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★ 5

Love this gym! Renee is awesome! Great service and they're always willing to help

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★ 5

This facility is nice. Staff is super helpful and friendly. Brandon is such a stud and informative on fitness that it blows my mind. I’ll definitely be back.

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★ 5

Reminded me why crunch is the gym I wanted to be a part of going back to this facility. Made me feel comfortable and welcomed. Gym was clean, staffed w/ awesome individuals, and full of good vibes(and oh yeah, great looking as well, (for the kid w/ curly hair) Go Renee!!!!!

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★ 5

I really enjoy this gym.
It is clean and the staff are great.
Renae is awesome and inspires me to work out harder.
Thanks!

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★ 5

Renee was very Helpful at the Front Desk.

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★ 5

Renee was so great and helpful! Great gym space.

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★ 5

The service here is stellar, especially the employee Brianne. BRANDON is by the the most handsome staff here, I am lucky to see him everyday

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★ 5

I love the staff here. It’s so much better than planet fitness. Brandon is my favorite trainer. He’s extremely knowledgeable about all things fitness. Had a session with him and I felt the burn 🔥🔥🔥

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★ 1

The process to cancel is absolutely absurd! I have been trying to cancel for 2 months but keep getting charged. They want me to pay that balance for services I haven’t used and have explained to them that I had a major surgery on my foot and can’t physically come to the location, and their response is well pay for what you aren’t using and then we will cancel you. The compassion for people that are literally going through trauma in their life is absolutely mind blowingly low! They don’t care about you, just your money! The manager has zero craps to give about any of it!

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★ 1

Aug 9 got to the gym at 630 am with multiple cars outside waiting to get in gym was not open again. This is twice now in the last couple of months and has become frustrating. I also would like to add the two woman you have had working the desk seem more interested in there phones then engaging with people walking in. Really disappointed I was told this issue would be resolved yet here we are again. Had to drive to state st to use there gym.

May 11 2024 sat 710 am and no staff has shown about 20 people waiting outside to use gym. Amateur stuff here not happy at all and neither are the people waiting in there cars.

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★ 5

The new manager, TJ Adams, handled a long-term issue promptly with grace and professionalism. If you had a problem with Crunch in the past, I encourage you to try again. TJ is easy to work with and wants to resolve concerns so people can just work on improving their fitness. Thank you TJ!

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★ 5

This is the cleanest crunch I’ve ever been to in the Boise area, the equipment is well kept and the staff is friendly and welcoming. Especially Brandon he has made this experience better than I could imagine as I’m working on my fitness goals

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★ 2

I wasn’t going to write a review but after a repeated incident and the manager not calling me, I decided I needed to follow through and write it. I went to the Saturday 9:30am Zumba class a few weeks ago. I got there early enough to grab a spot in the front of the class. As I was waiting for the class to start, another student walks in and tells me that I’m in her spot and I needed to move. I told her that I was not moving and it’s a first come first basis on where we stand and I show up early so I can get the spot I prefer. She stood right next to me where she was almost touching me. After class I spoke with the instructor Terri and explained what happened although I’m sure she knew what was going on. Today I went to the class and the same thing happened with the same student. We had a few more words. She wanted me to move from her spot. I told her that I pay my membership just like her and I got there early and would not move. I’ve never been to a gym where anyone has specific spots reserved. She continued to say that they did there and that I needed to adjust to them. She then mentioned that she knew that I had texted the instructor after the first time I took her class. Apparently Terri texted her to tell her what she and I discussed. I told her I hadn’t text Terri and I called Terri over and asked if I had text her, Terri said no. I told the student that I had spoken with Terri after the class not texted her. I had to leave the class early this morning but I stopped and filed a complaint with the girl in the front desk. She said she would pass on the information to the manager. I called them a few minutes later and asked that they have the manager call. Instead I received a call from the instructor asking me if I had filed a complaint. I told her yes and that I didn’t think it was right for her to text the student after our discussion. In my opinion, it was very unprofessional. Terri kept saying that there was plenty of room for everyone and that I had some room to the right of me. The point is not that there was room for me to move, the point is that if I, or any other student shows up earlier than others and finds their spot, that they should not be asked to move because the spot belongs to someone else, it's so ridiculous. The person who shows up later needs to find a different spot. This is how it works in all the other gyms. I am a member of Axiom and attend Zumba classes at three of their facilities. I am also a member of the YMCA and attend Zumba classes at the West And South Y. I’ve been taking Zumba classes at Axiom for years and if I get to a class and someone else in a spot that I typically like to be, I find another spot. I do not tell that person to move because they’re in my spot. That’s Zumba and gym etiquette! I had been trying to get my Zumba friends to join me at this Crunch location because I do love Terri’s class but it’s very clear that they are not welcoming new students. As I told the girl at the desk, the only reason I’m not canceling my membership is because I will use it when I visit California’s location. I hope Terri informs all her students verbally and electronically that no one has reserved spots in her class and I would expect management to place a sign to that effect, as well. I hope that if I decide to attend the class again, this issue is fixed. Enough with the cliques, we’re all adults and don’t need to deal with these types of confrontations and drama.

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★ 1

The facility’s are honestly pretty nice but I had to pay a $45 dollar annual cleaning fee when I had the membership for only 2 months, and I had to pay $97 bill just to cancel out my membership. Not to mention my first month was supposed to be only 1$ but I ended up paying full price for the 2 months I was there. The pricing at crunch is insane.

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★ 4

Love the gym, but the front desk people just never seem to care.

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★ 1

0 star all day because TJ the manager needs to be demoted. I’ll squeeze in that the random staff working there are friendly but that’s all this store gets. This manager dude is impossible to get ahold of, lies about giving refunds. I contacted Bradley at another branch and also Preston because this manager just ignores emails, fails to call you back, and won’t speak to you when you’re INSIDE of the same building as him. He told me my refund is on the way a month ago. I just canceled my account a few days ago and a new employee just told that TJ, “doesn’t have the ability to issue refunds, he can only request them from higher up”. I’m waiting thinking that I finally got this guy to do some work and help me out. In reality he can’t do anything but sign people up for memberships, then ignore them after that. Wish I knew that this dude was a waste of time once I FINALLY got ahold of him.

Use this gym if you want but this is unacceptable business practices. I’ve never treated my customers this way, never ignored a missed call, never ignored an email. Get it together guys. If I’m the owner of this shop, I’m pulling this so called “manager” TJ aside and having a serious talk, or just booting him to the curb. Keep my $100 or whatever it was that was supposed to be refunded.

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★ 5

These guys are awesome. Manager is way cool and the vibe in there is 10/10. They also got a suana🔥🔥

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★ 1

I loved going to this gym for the longest time 1 year to be exact. And sadly as of today I will not be returning. A man was caught filming me working out by 3 other people and when myself and my boyfriend addressed management they simply said they did not have physical evidence to get this man kicked out. The three people who saw him filming even talked to management one saying he saw him delete the photos and videos taken of me as soon as more people started to notice. I am disgusted and angry with the fact that this man has taken priority and will be allowed to return despite the fact that so many people saw him doing something incredibly inappropriate and rude. It is not fair that I now have to feel uncomfortable while this man gets to continue working out there. I am unbelievably upset and angry with the actions taken. The rest of the staff agreed that this man should have been kicked out but the general manager said “this guy has been coming here for years and I cannot kick him out there has never been a complaint before.” I just hope that other women do not have to experience these disgusting actions.

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★ 2

Ok gym..when they decide to open. Several Sat mornings they opened late and now the last 2 Tues mornings no one has opened and I've left after waiting for more than half an hour

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★ 1

I've been to Crunch's elsewhere, and this is hands down the worst experience I've ever had at one and probably the worst experience at any gym. I came in with a free 1-day trial and the staff was shockingly unpleasant, unhelpful, and borderline incompetent. The male staffer made me go get my car registration to prove my identity, then interrupted my workout to make me come back to the desk to "verify my identity" again, which consisted of me giving them my phone number, again...all of this rather than even look at the email I had from that location. No tour or information was given to try and promote themselves. The staff was just hiding in their office on their phones, and acted like I was causing a major inconvenience when I asked for clips (because there were none in the barbell area). Finally, when leaving I asked about memberships and the same guy who made me get my registration kept insisting that I had purchased a day pass (not true) and how he was willing to "buy it back" if I joined. Like he was doing me a favor.

On top of all of that, the equipment was in terrible shape and the gym itself was really dirty. I'd look elsewhere for a membership. Even Planet Fitness.

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★ 5

Muy buen atención

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★ 5

I love this gym! Brandon is the best trainer I've ever had! The team at crunch right now is STELLAR! Everyone is so easy to work with and accommodating. Plus they actually LOVE what they do and want to see their clients succeed! They get so much joy from seeing their people do well, meet their goals and get the best workouts possible. In my 20 years of working out, I've learned things from Brandon I've never seen or tried before. It's been seriously awesome! I highly recommend this whole team of trainers and this gym. I've been with Crunch for years and honestly the last few years it seemed to be going down hill, now though, I feel like they could very well be the best gym in Boise.

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★ 1

Decent gym, but forget about ever canceling your membership. These people will refuse to cancel your membership by any means, it’s been 8 months and counting of me emailing, calling and coming in physically to the branch. I’ve been told every excuse under the sun as to why they can’t cancel my membership, even collections dropped my case after I showed them 8 months worth of emails trying to cancel my membership with no response. The incompetence and arrogance of management at this facility is truly unprofessional and unacceptable. Save your money and go to a gym where staff actually cares about you.

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★ 5

First visit after membership and I loved it. Plenty of weights and machines to choose from. Staff are helpful and respectful, a lot bussier than I would've thought at 6am so I'll try different times of the day. Overall pleased with the facility.

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★ 5

Two years ago I had an ATV accident that left me paralyzed and had to have neurosurgery. I was finally released after two years to go back to the gym. I contacted Crunch Fitness in Boise and spoke to the manager TJ. He made me an amazing deal, offering me a 12 week training package which included my gym membership for the next five months. It was very apparent that TJ and the staff truly care about their members and it’s just not about money. It’s been a slow battle to recovery but I’m getting there and I really appreciate TJ and the level of commitment and compassion they show to their members. If you’re looking for a gym that has all the amenities, training, excellent hours along with a staff that cares about your personal needs and growth, I highly recommend Crunch Fitness in Boise.

Rob T.

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★ 5

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★ 5

Staff is friendly, it has plenty of equipment but doesn’t feel crowded..

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★ 5

The Staff is awesome. Brandon was extremely helpful and gave me some great advice and tips. I've been lifting for years and have been having a hard time with finding new and productive ways of working out. His knowledge and excitement for helping others really gave me the lift I needed. Plus he taught me some new ways of doing old exercises that have helped me immensely in my fitness goals. Y'all need more people like him, that make a huge difference.

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★ 5

I had a great experience working with the Crunch at Black Eagle, especially Brandon (Fitness Manager) who went above and beyond!

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★ 5

Gym has improved a LOT over the past few months. Way cleaner and much better service. Offers a ton of help in reaching your fitness goals and has a lot of options in machinery and classes. Nick works the front and is great to talk to and help with anything you need

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★ 5

I went to crunch and met the front desk employee nick buffi. He's very respectful and helpful, definitely the biggest trainer there. And asked what I’m going to do and about my goals. It's a good gym.

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★ 5

Writing this review because Nick got me into working out at Crunch. He is a great worker at and he’s always either with clients or welcoming new members. Never see the guy slacking. Super solid guy and put me on to a solid gym.

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★ 5

I’ve been going here for a couple years now and have never been disappointed. My supplement and educational needs have always been taken good care of. This location’s pool just finally opened too so things are looking up.

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★ 5

I started going to crunch a year ago and I’ve met a lot of cool people. The gym became almost a home away from home. It’s a pleasure seeing nick buffi, he always encourages to do better. Definitely my favorite crunch location🤝

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★ 5

Nick Buffon has been the greatest help with getting my membership. He serviced my Crunch One Kickoff. He always greets us with a smile and a hello. He cares about or goals. He is only 19 and is extremely professional and respectful. If you ever need anything done ask for Buffi.

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★ 5

Staff are outstanding Nick / Buffi always helpful makes the location inviting.

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★ 5

Nick Buffi was a great help getting me up and started with lifting at this amazing facility.

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★ 5

I’ve been going to this gym for well over a year now, and being new at a gym is scary but from the first day nick has always been very welcoming and made me feel like a friend!

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★ 5

TJ and the team at this Crunch are some of the best in the area! The club is always clean, and the staff is always very friendly and welcoming!

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★ 5

Always open benches!

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★ 1

From the bottom of my heart, do not join crunch. It took well over a year to cancel due to them gaslighting me at any attempt of cancellation resulting in me standing at the front desk dressed like a hobo for well over 30 minutes staring at customers until one of the “managers” would come out and end my membership in which I was informed I had to give them a 30 day notice to cancel so I would be charged one more time before I was “aloud” to end my membership. Please do not join this gym at any location. Ever. If I could give a negative star I would. Please do not join this gym. It is a scam. Also seeing people talking about the pool at this location. It’s been out of service for 5 years. They told me it would be fixed when I signed up as I’m seeing many were told. Please do not, please do not!

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★ 1

!!!PLEASE READ IF YOU ARE CONSIDERING CRUNCH!!!

If you are planning to sign up for Crunch. !!!DONT!!! Their personal trainers are good but, they are possibly the most slimy, greedy company I've ever dealt with. While you are getting scammed, you don't see your stolen money going back into the gym. The machines are ancient, the gym is not clean 99% of the time. It's just a very slummy gym for the life savings you are getting scammed for this "gym". Oh, and I do want to mention that EVERYTIME I went in, the employees are trying to make you go into more debt by purchasing their unhealthy "protein powder". It would be more healthy to eat all of Willy Wonka's Chocolate Factory than to consume their diabetes powder. Crunch might as well change their business and become a call center because they are trying to get every cent out of you as they can. There are WAY BETTER gyms to go to if you want to get your work out and not get scammed like Idaho Fitness Factory down the road or there are many other local gyms in the treasure valley that actually care about you and not just your credit card like Crunch.

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★ 2

Just canceled. last straw, they turned off toiletries. Daycare is open sporadically, staff would rather sit on their phones then greet guest (they don't even look up half the time), machines broken for weeks. When I went to cancel, they told me I'd half to drive to the Caldwell location to cancel (they have the capability at all gyms).

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★ 5

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★ 5

Muy completo y próximamente inauguran La Piscina 🏊‍♀️

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★ 1

The staff is great. It ends there lol.

Has to be the worst Crunch in America. Always 2 machines broken, or on the verge of breaking.

As of today chest press broken. Seat for row section on cable machine is detached. Bench press pad detached. Cable machine is about to fall apart. Some dumbbells are so chipped apart, there is no way the pair weigh the same. Urinal is always broken. Ceiling leaks.

Nov 20 2023: this frayed cable about took my eye out doing tricep push downs.

Dec 5th. Dumbbells are held together by electrical tape

Jan 13th: cable fly machine is broken.

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★ 1

Cancelled my membership this month and doubt I’ll ever come back. There employees just sit around at the entrance or hide in there office staring at there phones. The areas that contain the sanitary wipes are usually empty on weight lifting floor and the trashes usually look the same by 7pm. The men’s showers in the locker room smell like sewage and the swimming pool has been closed down for years now. If you plan on signing up to this gym I recommend you buy the basic package or go somewhere else

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★ 1

Signing up was a pain in the rear and the kid helping me knew very little. I didn't get a copy of the contract when I signed up in November. Today I was charged an annual fee for each membership (I have 2 since they don't do family memberships) plus I am being charged my regular monthly fee. I will be canceling and going to the Y. This has been a terrible experience.

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★ 5

Love it

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★ 1

Save your money and go elsewhere. The customer service is horrible, if anyone is ever at front desk. Manager sits on the front desk and acts like a kid hanging out to workout there. Gym is unkept, dirty, machines are old and overpriced. Go to Axiom or anywhere else. If I could give no stars I would 👎🏻👎🏻👎🏻

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★ 4

It's a pretty solid gym. They have everything you need and more, although not necessarily everything I'd want. Full line of hammer strength machines (some of the best cable-based machines on the market imo), some really great plate-loaded nautilus machines, plenty of cables including two pulldowns and rows and three dedicated double cable setups, 2-3 power racks and smiths respectively, two incline and flat bench setups, heavy enough dumbbells for anyone, an oly platform, etc. Plenty of cardio equipment, and even some good heavy bags, too. For the price, I can't really complain.
The only glaring weak points are the lack of a hack squat (despite having two V-squats nobody uses) or seated calf raise, and the upper-body matrix machines. They have a full line of them, and they range from acceptable in a pinch to straight garbage. The belt-driven fly machine (the only fly machine) kind of shudders at some weights as well, but it's not the end of the world, just kind of off-putting. I'd trade all of the upper-body matrix machines for one more fly and a hack squat. The early weekend closing is also kinda weird.
That said, it's a solid gym overall, and I would absolutely recommend it. I think they made a couple odd equipment selections, but they only stand out because every single other equipment decision knocked it out of the park. I gave 4 stars because there are a couple areas open for improvement but it's an 8.5 or 9/10. By the time you outgrew this crunch, you'd probably already have unfettered private gym access for one reason or another anyway.

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★ 1

Place was always dirty then decided to continue to charge its customers while they were closed during covid

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★ 5

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★ 1

They lied about the pool. I was told when i signed up in February that it was being renovated and it would be open in a few weeks. Still not open, no one can say when it will open. That’s not even the worst issue, the main problem with this place is on the weekends someone will consistently just not show up to open the gym at the time it’s supposed to open and there’s zero way to get in contact with someone to get someone on site to open it. Really messes with your routine when this happens consistently. The weekday morning staff has been great though, especially since the end of the summer.

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★ 4

Nice setup.

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★ 5

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★ 3

They need to fix the damn pool and hottub

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★ 4

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★ 5

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★ 5

I have been using this gym for 3 years now and would recommend it to anyone. It may not be the newest and fanciest gym around but the staff is fantastic, the various classes are fun, and the patrons are people of all ages and fitness levels. Their employees are always so friendly and answer all my questions with patience and expertise. I never feel like I am being judged by other people when I am there and it has a good relaxed vibe. Two thumbs up from this fitness enthusiast.

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★ 5

Nate is an excellent trainer with clearly years of experience. I've had several trainers in the past three either under work or over work me during my sessions, but Nate continuously assesses my progress and continuous to advance me at a great pace. I highly recommend him for your next trainer!

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★ 5

Nathan at Black Eagle is the best trainer I’ve ever had!

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★ 5

Awesome gym to get'cha gains!!

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★ 2

I just recently started going to the crunch off of state street. At first I liked it, but lately I’ve been noticing a lot of things that are making me rethink my membership. For starters, there are a couple employees who are rude and they just sit there all day. I have worked in the service industry and the same type of setting so I know they can’t exactly go upstairs for a long period of time. But at least clean the treadmills that are right next to the desk!! While I was running last night I noticed that there was a TON of dust in the treadmill fans that are just blowing at you. In addition, the paper towels had been out in the locker room for 2 days. And the bathroom fixtures are rusty and some of them are green? Some of the equipment barely moves because it’s so old and worn down. Definitely needs an upgrade. However, there are two girls there who are super friendly and always ask you how your day is going and don’t look like they’re bored out of their minds.

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★ 4

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★ 5

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★ 1

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★ 1

I just rejoined and tonight was my second visit and I’m already regretting it. It’s filthy and the locker rooms are gross/unclean. The overhear music and bass was so loud that I could hear it over my headphones turned up all the way. I asked the employee at the front desk if they could turn it down a bit. He was rude and turned the music UP. I’m not a fan of hearing the n*word over and over again set to loud rap music while working out. Very disappointing. Don’t sign up at this location.

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★ 5

I love coming to crunch because of the great classes! It really feels like a family there and Katie is always so prepared and works us hard! She has great music, and makes exercising so fun!

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★ 5

The fitness classes at Black Eagle led by Katie are Fantastic!! Go check them out!!

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★ 5

My trainer Nate is great.

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★ 5

Been working with coach Nate now for over 4 weeks at the Maple Grove location. Personal training so far has been the best decision I have ever made for my health. In just one month I've seen improvements in my strength, form, knowledge of exersizes and stretches, and even some small but noticeable gains. 100% worth the investment!

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★ 3

I personally like how kind & laid back all the employees are that I've talked to. It's not the cleanest place but I usually just stick to one area so I don't mind it, I suppose. My only complaint is there's been quite a few times where they've opened anywhere from 30-45 minutes late, kind of inconvenient when I only have so much time in the morning.

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★ 4

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★ 4

I have been a regular at this gym for almost two years now.
The facilities are more than adequate for the price of the entry membership. With plenty of free-weights, machines, racks, and cardio equipment the options available to meet a variety of fitness goals are here. The downstairs space is a huge plus for people looking for CrossFit-like training. I've read other reviews about cleanliness issues, and while it's never perfect, a lot of posts confuse the Black Eagle location with the State Street location. Yes, that one is a straight-up mess.
Staff here are some of the friendliest around and are happy to help to the best of their ability. They are not aggressive about trying to sell you another product or membership, but if you do need something, there is almost always someone around to assist. Just about every time I go in I see personal trainers doing their thing with clients.

To improve, the owners of the Crunch locations should take a look at the wet spaces and locker rooms of their location. They need work.

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★ 3

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★ 5

Love the classes, when I can make them, the message chairs and all else!

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★ 1

VERY dishonest company. Don't do business with these people, they will rip you off every chance they get.

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★ 5

The staff here are amazing and friendly! The whole area is clean and the machines all work! Definitely my go to area to get a good workout in!

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★ 4

I've been working out here for years. I really miss the late hours they used to stay open to.

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★ 4

Nice equipment

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★ 5

I love the staff! I’m semi-elderly (73?) and the guys there are so helpful and respectful….some places the staff just ignores older people, but guys are great! - Maple Grove and Overland Rd.

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★ 5

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★ 1

Just no.

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★ 5

Love it! I go almost every morning before school and the staff are super friendly and helpful! I love that unlimited tanning and the hydromassage are included!

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★ 5

One of my favorite crunch locations

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★ 1

Cleanliness of this gym gets a zero. The sauna is the most disgusting sauna I’ve even stepped foot in. My garbage can is cleaner than it. Mirrors weren’t wiped down and looked as if they’ve been spit on. Showers had mold on the ceiling. No soap in the dispensers. Shower handles were missing. Layout was nice after leaving the locker room. In my mind, first impression is a lasting impression. It felt dirty walking in and it felt dirty walking out of the place.

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★ 4

Very Clean

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★ 5

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★ 5

Really like this gym

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★ 3

The gym doesn't feel updated in years with the equipment and there was only 1 deadlift platform. Most other crunches have about 5.

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★ 1

Terrible experience! They make it almost impossible to quit. They just keep taking money out of my account . Dont Recommend this place.

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★ 3

It's not a bad place to go it's older and could use some repairs. I'm not happy with the manager. Trying to get them to cancel my contract willing to pay all fines its been 2 week and nothing yet. Very unhappy with that.

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★ 1

Predatory Business Practices
I have been a member of Crunch Fitness since it was Idaho Athletic Club about 5 years ago. I had a credit card on file for my monthly membership fee. Due to fraud charges and a change in my credit card number the card on file quit working. Rather than notify me by phone, email, or snail mail that my account was delinquent Crunch Fitness chose to go straight to turning my balance due over to collection agency. I have several businesses' accounts on my credit card and this is the only business that used such a predatory business practices. Yes. I was legitimately late and delinquent, but had they made the effort to call, email me, or send a letter I would have paid my balance in full and provided my new credit card number to continue my membership. Now they have lost my business and I will not recommend them to anyone based on their poor customer service and horrible management. Also, I now know there are much better gyms at much lower cost. I feel no remorse at dumping Crunch Fitness.

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★ 5

I love crunch fitness. Great value, great staff, great price!! Great variety of options like machines, tanning, spa, sauna, hydro massage and pool. So much more to offer than other gyms!!

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★ 5

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★ 5

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★ 5

This is my stomping ground I love the staff here and this is where I hulk smash and get my flex and pump on. I love to strut and commando because that's what alphas do lol. I enjoy their dry sauna and all their amenities I think my tan is getting tan. Hoorah to all the great employees thanks for keeping the place clean and being friendly and letting me tear it up on the weight floor with my pump.

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★ 1

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★ 3

Please Bring back our cycle class on Mondays with Bill .

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★ 1

Very dishonest. My wife signed up for a 3 month stint with a personal trainer for our teenage son and asked that we be contacted before they auto charged us for the 4th month, There was no contact like we were promised and we were auto-charged. When we tried to get a refund for the services THAY HAVE NOT PROVIDED, they refused. STAY away like the plague. VERY DISHONEST

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★ 1

The staff and trainers get 5 stars, the owners of this broken down dump get zero and frankly you ought to be ashamed of yourselves. It is hotter inside than it is outside but, why fix the A/C (or the pool, hot tub, various repeatedly broken machines) when you can take peoples money and do nothing as ALWAYS ? Complete lack of integrity

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★ 1

Sometimes I wonder why I still workout here... Do I subconsciously believe that I don't deserve good things? Am I scared of the confrontation of trying to cancel my membership? Am I too lazy to seek out something new?

All I know is that I have complained about this gym for 3 years so much so that everyone I know, knows how I feel. I mean... it's so awful that it's *almost* funny. Here are a few of the highlights:

1. Mold.
2. Bugs (not just one bug... bugs... with an "s"... lots of bugs) in the shower.
3. No air conditioning in the hottest parts of the summer.
4. Constantly broken machines.
5. The dirtiest floors I've ever seen. (And I used to be a bartender.)
6. A pool that has been "broken" for years.
7. The jankiest treadmills known to man.
8. That one time I asked for a machine tutorial, got roped into a personal trainer, and they gave me the one with a BROKEN ARM who could literally not demonstrate the machines or do any personal training.
9. Oh and also, that one time I asked to tan for 10 minutes and the front desk person who has ONE JOB forgot to push the activate button and I had to call the front desk from the tanning bed to remind him that I was in the tanning bed waiting for him to push the button.
10. Honestly, the most disgusting ladies bathroom's I've ever seen. Poop. Blood. You name it.
11. That one time the fire alarm went off and continued to go off for a ridiculous duration without any explanation from staff.
12. Why is it always so humid in the locker room?
13. On any given day, you might find that there's no soap or no paper towels in the bathroom. This is especially gross considering my previous comment. See list item number 10.

I know that I have nobody to blame but myself. I continue to go here hoping the pool with open up, hoping the treadmills will be upgraded, hoping that I won’t walk into a biohazard zone in the ladies room. Perhaps I am a hopeful fool… or just a lazy, self-loathing person who goes to the gym closest to her house and complains about it to anyone who will listen—including the Google masses.

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★ 3

It’s not that bad but it was cool to work out here, they keep it clean

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★ 5

Great gym I've enjoyed their pool, sauna, steam room, and equipment!

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★ 1

Member for 10 years but now quitting. Air conditioning has been broken 7 months, pool now permanently closed and the place is dirty! Don't join!!

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★ 5

Isaac Del Valle, personal trainer in Eagle. He has been great with my two boys and helping them reach their goals and build a strong foundation in fundamentals, form, and process to reach their goals.

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★ 5

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★ 5

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★ 2

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★ 5

I like to workout here!!

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★ 5

I love this place, nice equipment, great staff, nice shower rooms with lockers, reasonably priced with no hidden fees and you get to visit all locations, look no further but Crunch.....The Merdian location on Maple Grove........

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★ 1

I'm tired of staff not opening the doors in the morning. Find someone who can wake up and open the doors on time.

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★ 5

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★ 2

I called to make sure the sauna and hot tub were working. When I got there the hot tub jets were not working and it was like bath water. Next I tried the sauna but it was turned off. I have belonged to this place long before it was Crunch and very seldom was something not working. We have new owners again, how is it possible none of them can figure out how to run a gym?

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★ 5

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★ 5

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★ 5

Management has done an excellent job cleaning up the place! The dance/group class room is a great space and the free weights area is fantastic. 10/10 would recommend this gym. Staff is amazing!

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★ 5

Great equipment

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★ 5

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★ 5

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★ 5

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★ 5

The Gym Itself is nice Clean and maintained. Felt like it lacked atmosphere was just to quiet. If you like a gym that’s not always packed this is a good one

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★ 1

Unauthorized change of $300 put on my account in March !!! Despite repeated emails no refund given.

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★ 1

Multiple machines don’t work properly or don’t work at all. The pool has been closed for “renovation” but no workers are ever there. The locker room is disgusting. Sink is falling out of the counter top, toilets leak and the showers are another level of gross. The employees sit around and talk to each other customers can stand at the counter and they never pay attention always on their phones. The trainers do not appear to have a clue what they are doing. Googling workouts does not qualify you as a trainer is scary to watch. Overall not worth the money they charge.

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★ 1

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★ 5

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★ 1

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★ 1

I'm very upset the gym managers are non-responsive to my cancellation emails. I have been trying since December 2021 to let them know I would like to cancel in April 2022. When you speak to the gym staff, they tell you to email their corporate to cancel. I have written them four times with no luck and spoke to the gym itself. I have not had this issue in the past; I wonder if management changed hands. This is really unprofessional!

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★ 3

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★ 5

Loving my workouts.

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★ 5

Amazing, Amazing, Amazing! The manager at this gym is so extremely nice and personable. I had issues with my account that a manager at another Crunch gym refused to help me with and I got off the phone so upset. Called Crunch- Boise Black Eagle and the manager helped me immediately with no questions asked. I will continue going to this gym for as long as I am in Boise!

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★ 5

Staff was helpful and eager, the gym is equipped with an array of machines and free weights, and the Zumba class and instructor were awesome!

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★ 3

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★ 5

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★ 2

As far as a workout place it is what you would expect for equipment and nice to have a pool and sauna. However their billing sucks! Had multiple problems including not being removed from auto renewal. They admitted the error but wouldnt credit me back, only offered to give me discounts and credits for future services. Had to report it to my credit card to dispute it. :(

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★ 5

Very friendly hopeful people here. Go out of their way to make your visit a good one.

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★ 4

Kind of dirty bathrooms.

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★ 5

Great staff

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★ 2

Still has pool/steam room shutdown & locker rooms shower needs some work.

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★ 5

Tucker at Black Eagle club is a really good guy. I appreciate the work he is doing as a manager at this location.

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★ 4

Gym is really nice as well as the people working there. Has all the equipment you really need and is never busy to the point you can’t get a good workout in!

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★ 2

I had a problem with their closing time. It says they close at 8pm which I'm fine with but I dont really have time to go excercise until 7 and they lock thier doors at 7:30. 30 minutes before they are closed. Not vibing. Your mens locker room always wreaks and it’s not very clean.

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★ 5

Ask for Walter when you come here! He always helps me out 💪😄

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★ 5

Definitely worth the price of membership. Been a member here for a few months now and it's really never overcrowded, they keep the place clean and the machines and weights aren't very old. It's definitely not a top of the line gym but they don't pretend to be either. The place isn't a dump which is always a plus for a gym.

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★ 5

Awesome facility, clean, not crowded.
👍

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★ 3

I don't know why they choose not to have shower curtains, but the lack of privacy isn't as desirable as they probably think it is. Their customer service could use a little more of a personable touch too...

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