★ 1

Do not I repeat do not use the towels here they will end up charging your card for 10$ if they are not returned properly and no body bothering explaining all this !! Also all they seem to play is heavy metal music it's gets pretty annoying make sure to bring it own head phones lol

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★ 5

Love going here. The equipment is maintained very well. The gym has what I need. Alivia, at the front desk, is a breath of fresh air to the gym. She is super friendly and on time. Thank you for the nice facility.

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★ 5

Emily's the best, always there to tell you Goodmorning.

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★ 2

This gym feels dirty & dark. Everywhere I look just feels kinda dirty, I swear they havent cleaned their windows in years. They leave a lot of their lights off too just depending on outdoor light which makes the whole place feel dark & drab. No weekend workout classes either. This place is in a great location, unfortunate it's not managed well & taken care of.

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★ 5

I normally go to the Fairview location, but this place is immaculate. Cleanliness, professional and so much room. Definitely making this my primary gym.

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★ 5

Shout out to Crunch Nampa! Our new morning gal is amazing! Opens on time and is very friendly! Thank you for listening to our complaints! Well done!!

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★ 5

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★ 5

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★ 4

This gym is good! I enjoy the sauna, could use a bit more equipment but otherwise I enjoy it.

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★ 5

Nice gym!

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

Amazing gym

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Sarah is awesome! Very nice, knowledgeable, and helpful, best personal trainer I’ve seen in a long time. Give the girl a raise!!

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★ 5

This is highly the #1 gym for communication. Anytime I there’s an issue all the employees highly suggest to tell them so they can get it handled. Most the time the employees are always helping a member or making sure things are done and done correctly

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★ 5

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★ 5

Love everything about this gym! The front desk staff are always so sweet. The personal training program is 10/10 I definitely recommended requesting Melissa! She is the sweetest, most outgoing and good person. She really worked with me to make the program the most affordable so I can do what I love!

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★ 5

sauna is the best part of crunch

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★ 5

Great atmosphere, great employees, great place to lift

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★ 5

Favorite gym 10/10 front staff and personal trainer program. Melissa was my trainer, she really does care about you, she’s more than a trainer, she’s a gym bestie. When my sister and I first started, she noticed our potential and worked out affordability for us to do what we love!

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★ 5

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★ 5

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★ 5

Muy buena

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★ 5

Best gym in the valley! If you havent gotten yourself into the gym you should go here!!! Great staff amazing service

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★ 4

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★ 5

Great environment, love the trainers, super helpful, they don’t gate keep ways to build muscle .

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★ 5

Staff are always nice at the front desk. Super clean area and equipment. Equipment always works

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★ 3

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★ 5

Paul is cool 😎

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★ 5

Everytime Jeremy is working things get done around the gym. You tell him something is out or low he thanks you for letting him know and gets right on it. He's also the most personable worker left at Nampa Crunch!! All the others great ones were forced to other sites:(. Eric and Mitch are missed!!

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★ 5

It’s used equipment but that’s what makes it what it is, the cleaning crew is great and try there best every day to get it clean as possible but there’s so much they can do with no help, best vibes as soon as you walk in from everyone and greeted. The employees even remember you and your name. Once you get upstairs it’s amazing definitely during the sunrise and sunset!!! This place is trying as hard as they can but you can tell there no help from the owners at least.

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★ 5

The staff here is always friendly and helpful. Jeremy does a great job running things and I'm very happy with the membership I have and the location is very close to my home.

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★ 5

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★ 4

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★ 5

Crunch Nampa has some of the most intelligent and impactful trainers I have ever met - whether you are just starting your fitness journey, or a well seasoned gym rat, there is something new to learn from having a personal trainer join you on your journey!

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★ 5

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★ 4

Not the most clean gym but great equipment and atmosphere

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★ 1

All the machines look like this

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★ 5

Great staff! I did a free intro-training session with Ciena. If anyone is looking to work with a certified trainer, I would recommend her. I’ve been going to the gym for over 20 years and she still showed this old dog something new.

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★ 5

I had a great experience even with a bad subject with the guys here I called in because I had thought I canceled my membership and it was still accruing late fees, the gentleman I spoke to on the phone was very courteous and understanding and did everything he could to help remedy the situation and I appreciated the help and positivity that he gave. Great facility and equipment as well when I had the membership i was always there for the great people yo help push you and fantastic and freindly atmosphere.

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★ 5

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★ 5

Jeremy is the man! Provides great customer service! Makes sure showers and locker room get cleaned often.

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★ 1

If I could give this company a negative review I would. They canceled my membership, because I took a picture of myself in the gym. A lady complained to management that I took a picture of her. This was a total lie. I even showed the lady the picture I took.
Anyway now they are trying to collect $320.00 from me for training. I only had one training, before they canceled my membership. Training was $75.00 per session. Which I thought was high, but I did it anyway. Anyway, they are unethical company and just want to rip off everyone.
Stay away from them. There are good gyms out there, this is not one of them.

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★ 5

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★ 5

Jeremy’s the best manager hands down

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★ 5

I get big muscles at crunch nampa

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★ 5

Love this gym. A gym is a gym as long as it has weights. What makes this place great is the staff. Jeremy makes me feel like I’m walking into my home gym with the family feel he gives. Jeremy, Mitch, Melissa and Eric make this place great for me, I’ll never leave as long as they’re there. Just one big family.

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★ 5

Jeremy is the best manager crunch has had, took it to the next level.

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★ 5

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★ 5

Sarah is the best personal training manager ever

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★ 1

Even though my 3 month contract had ended, and I had written an email saying I no longer wish to continue there, I was charged AGAIN. I was told a refund would be issued, but it has been 7 freaking days now. Before this, I wanted to change my personal trainer plan to 3 days a week instead of 4, and continued to get charged the amount for the 4 day plan for 2 more billing cycles. 🤦‍♀️ the billing issues need to get figured out, its really frustrating. Won't be coming back because of that.

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★ 2

Ever wonder what happened to all the used car salesman. They started a fitness company called Crunch. If lemon laws apply to gyms this would be the motherload. They do not automatically assume that once you stop coming in, you've stopped using the gym. However rather than call you and ask, they're going to charge you & collect interest. Not only that, but if you join as a family beware you have individual accounts so they can charge each one of you interest individually. You ask to speak to a invisional manager or regional manager that were free to corporate New York, which is a recording machine.Good luck getting hold of real person. The only thing bulking up here are the ones in charge. Their fitness program includes stuffing your money into their wallets.

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★ 4

This gim is great,but it needs a post workout facility like an ice tub or a hot tub like a jackuzzy,showers need some renovation: needshower soap in showers.a nutrition product in store.

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★ 5

Huge shout out to Crunch Nampa. I had a couple complaints about the cleanliness of the facility and they have been on it! It looks fantastic. Plus Robert a personal trainer worked with me before my hip surgery to help prepare me better before I went in, he was super patient and very knowledgeable, I am a month post surgery, and my doctors were surprised at how well I am healing and moving. Plus I lost 20lbs!! Thank you so much Robert and Crunch fitness! I haven't felt this healthy and confident in a long time!

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★ 1

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★ 5

The crunch fitness team member was able to help me have a long lasting un stressful optimistic no worrying experience. I’m glad the crunch fitness team cares.

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★ 2

My daughter cancelled her account only to receive another $85+ in charges weeks later. Went in twice to talk to a manager with no luck. Left my name and number….still waiting to hear back.

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★ 4

Passing through from California. It was clean and well equipped. Better than my location at home

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★ 1

I went here to get a gym membership based off the recommendation of somebody else there. Just even look in the facility they expect me to release all of my personal information to them, for them to sell to whomever they like and agree to their communications waivers, and that’s not OK. I just wanted to work out and I’d be willing to sign a liability waiver but you don’t need to have all of my details to sell, not in this day and age. Really disappointing.

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★ 3

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★ 1

Hello, do you have a lap pool and can I get a day pass for today?
Yes.
Do you know if I will actually be able to use the lap pool? Are the lessons or classes today?
Oh, yeah, I don't know.
Could you find out?
I can give you a number...I wouldn't know.

I don't think that I should have to use several steps of analytical reasoning to see if I can get access to a lap pool.

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★ 1

One of the dirtiest gyms around, nampa location is not kept up like the rest. Like the basketball court but the entire gym is just dirty and disgusting.

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★ 5

I have had the best experience with crunch fitness nampa. The staff is amazing extremely helpful and very knowledgeable in all aspects of the fitness world specifically their trainer Robert I began training sessions weekly with him and always look forward to getting to work with him. He is very informative and patient with all my questions. Highly recommend

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★ 1

THE WORST LOCATION IN THE VALLEY.
1st of all they just randomly open late. And when they are open no one is at the front desk. I’ve witnessed many people just walk in. (So what am I paying for?)
2. Do they own a vacuum and window cleaner? Probably not. Same with the locker rooms and sauna
3. Trainers will tell you to use equipment that’s already in use to avoid “dropping weights”..
4. Water filter is never changed
Place needs either new manager or a new cleaning crew.

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★ 2

I work out at 430am, before work. Lately this gym is never open at 430am. You guys gotta understand that, this messes up all of our schedules. If you guys don’t care, is time to cancel our membership and move somewhere else, where they can wake up early and operate a gym.

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★ 4

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★ 5

My family and I hired a physical therapist to help rehabilitate a considerably disabled special needs family member who has been largely sedentary for 15+ years. Despite being a fall risk insurance discharged her 6 weeks later, so we decided to hire a personal trainer. We landed with Jay Rahl.

For context, my family member had to have someone hold both her hands so she could step over the cement thing at the end of a parking space in September AFTER physical therapy ended. After working with Jay 1-2/wk since January she is now walking up and down stairs without using the hand rail, doing squats with a 35 lb weight, and doing cardio for 15+ minutes for the first time in her life.

Additionally, Jay has found a series of exercises for at home use that stimulate regions of her brain where she has debilitating brain damage. Jay has far, far far exceeded our expectations and improved her quality of life. Not just physically, mentally we have seen improvements in her mood and attitude. We are so excited to see her overcoming the neurological decline we have been battling for years.
If I could give 10 stars for Jay and this gym I would.

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★ 5

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★ 5

Loving my exercise journey at Crunch Fitness. My trainer Robert is absolutely amazing. I’m doing things a month into my journey that I couldn’t do when I started. I push myself to continue every day, and Robert’s help and belief in me is what drives me.

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★ 5

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★ 5

I really like it here! Recently made the switch from planet fitness and very happy we did! The staff is really nice. I like the variety of equipment they have and that it’s not just a bunch of cardio machines. The iron weights are where it’s at! Much easier to get here too and closer to home.

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★ 4

Clean, competent, accessible

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★ 1

Update: 04/02/25 - Absolutely nothing has changed.

This place is absolutely disgusting and unclean. They have not thoroughly cleaned this gym in years. The restrooms are disgusting, the air vents are so caked with dirt it’s unfathomable. Any customer that goes here needs to start stepping up and complain. “Preston” has been notified multiple times about the disgusting conditions and he refuses to do anything about it. This place is gross. I suggest trying “Axiom” down the way.

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★ 1

I used to be a member when it was Idaho Athletic Club and when Crunch first bought the business. I cancelled my membership when Covid broke out because I noticed a lack of cleanliness and decided to focus ok exercising at home. I decided to give crunch another shot the other day and have to say it doesn’t seem like a single thing was cleaned since I was last in about 4 years ago. The air in the building gets very musty and there’s a slight hint of “sweaty feet” smell that you just can’t seem to shake. I didn’t want to touch anything because again it didn’t feel like anyone had wiped anything down in years. Outside of that the equipment is all falling apart, if you can even find what you’re looking for anyway (looking at you cable attachments).

When I signed up I was told by Preston who claims to be the manager of all the clubs in the valley that I had 30 days to decide if the gym was a good fit for me without any cancelation fees, but there’s apparently a catch. If you try to cancel anytime after 3 days you not only get the privilege of paying for this month but also for next month because as the nice associate Sean I spoke to put it, “you made a commitment”.

So buyer BEWARE if you want to sign up here you’re looking at a minimum 2 months payment even if you’re only a member for a few days. I’d suggest finding yourself a better gym that takes pride in keeping things clean and the equipment functional, might I suggest Idaho Fitness Factory.

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★ 5

People that work out there are very respectful. Staff is amazing very helpful and supportive

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★ 4

This is a pretty large gym. Some of the equipment is pretty worn out. Even the floor is worn out. The gym isn’t a full court. The biggest plus to the gym that others done have is the sauna. That thing is great. Everything else is pretty old. Other downfall is that open late on Saturday. Lots of people’s routines start at 6am but these guys don’t open till 7 or 8am. That’s crazy

On the plus side, the staff is great. Always helpful and always there. They have stuff you can grab to eat for protein. They also have a lack of machines. Either way, I’d love to give them a 3.5 but a 4 review will work. Thanks guys

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★ 1

When we joined Crunch we were asked by a fitness coach if we wanted help to work out and form a workout plan. I asked the trainer if there was a contract on which he he lied to me and said "no." He told my wife and I we could train for $75 dollars extra and we could do that twice a month. Later, I was told by the manger I was told wrong and that I signed a contract that I needed to pay. Moreover, we decided to cancel our membership and they continued to charge our account monthly for over a year after asking them to stop payment. I finally stopped payment with my bank, and then we started getting harassing telephone calls from East Indians who work from India in credit services for Crunch telling us we could not cancel our membership over the phone, we were receiving emails, and harassing letters that we would be turned into collections, but again we could pay the late fees and membership up to date and cancel the membership.

So we went down to the facility in Nampa and met with Eric the General Manager and an associate who took our payment after being told to pay late fees and one more months club fees because we had to give a 30 day notice our membership would then be closed. We have the letter that says our account is paid in full and that we owed nothing,

After the end of that month Eric did not honor what he told us we had to do to cancel the membership, but said we need to give another 30 day notice, pay more late fees and pay another month's membership. Now we have been receiving two and three times a day, harassing phone calls again from India telling us that we need to pay more. In addition, they keep emailing and calling us saying we owe more late fees and have to give another 30 day notice in person again.
After sending the receipt of paid in full and reminding Eric what he told us he has acted like we did not speak to him by phone or email him, or speak to him person, but instead started the harassing phone calls again and emails informing us we have to pay more late fees and and membership dues. This continues to occur month after month. Enough is enough. My suggestion, do not chose Crunch Fitness for your fitness needs, I have met several other people who have encountered the same treatment from this Gym .

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★ 1

Absolute thievery, you can't cancel the membership anywhere except in the store and nobody except the manager can cancel your membership of $40 a month! And the manager is only there at certain hours during the day business hours when everyone works! Absolutely unacceptable, reprehensible These practices will be illegal very soon. Gym memberships are a scam.

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★ 1

Again the pool is not heated. Each time they say the braker tripped. If you advertise that the pool is heated then you should make sure that it is always heated

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★ 5

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★ 5

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★ 1

Canceling membership this month. They no longer offer Family Swim for kids. Children have to be 12 now.
This Club has really changed since the new ownership came a few years ago😫

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★ 1

“Use your head for more than a hatrack.”
I am aware that there is at least one staff member at the Crunch fitness location in Nampa who needs to enhance their cognitive abilities and professionalism. When I explicitly stated the cancellation of my memberships 30 days ago today, I would not have returned today to inquire about the one-month membership fee charge, only to receive an inadequate excuse that the cancellation only applied to one membership, which is self-evident. Perhaps this staff member did not find my request to cancel the membership perplexing; one would hope.

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★ 1

I dont even know where to begin with this dump. If you're a beginner or have very little motivation, this might be a good place for you. If you like a poor variety of outdated equipment, go here. If you prefer to spend 50 minutes out of an hour sitting on your phone on the 1 machine that does a specific exercise, you'll fit right in.
This place is rundown and disgusting. Its probably a good thing i can't get a good workout and break a sweat because the showers are grotesque. Ive seen a cleaner shower in a county jail. Seriously.The facility is falling apart. They have a bucket on the floor catching water leaking from the from the rusted out ductwork. Lights hanging from wires. Cables dangerously frayed out on equipment, years of dust buildup all over,dust bunnies and bugs on the floor.I have no idea where your "yearly maintenance fee" money goes. Too many peoole, too little room.
Do yourself a favor and go literally anywhere else. Tired of wasting my time and money here, ill be cancelling.
Update: HEALTH HAZARD.. no paper towels in the restroom for 5 days straight now. Hand soap has been replaced with hand sanitizer. Same urine stains in the urinal going on 6 weeks. Air handler/dehumidifier for the pool room has been down for near a month, causing condensation to build up and drip down rusty gross water from structural supports above, onto the occupants and into the pool water.
What in the hell is going on here? I hope some changes are made before the Health Dept. does a walk thru...

Edit. 3 years later. Left Crunch about 18 months ago after canceling my membership. Noticed my account had been charged every month + maintenance fees ever since. No worries. Got the bank and lawyers handling that.
Also appears my photos got so much attention, my review was submitted to Google for removal.
3 years later. Nothings changed. I see they've abandoned fixing the dehumidifier for the pool and had some lowest bidder throw in an exhaust fan, and have neglected fixing anything else.

Place is a total joke. Oh yeah and re uploading the more popular photos of this mess. :)
Quit scamming people and you'll see less reviews like this.

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★ 4

Go try the group fitness classes. Glad there's a Nampa gym offering a variety. I'm especially happy that they have Pilates and Zumba options.

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★ 3

Repair of equipment is terrible I've never seen cables break as much as they do at this gym. They don't clean very well. Constantly out of paper towels for drying your hand and out of soap.
Also, have to check the TP everytime you use the toilet because it is empty pretty often. One of the worst maintained gyms I've ever used.

Update: still the same!

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★ 1

DO NOT JOIN! I recommend a smaller local gym. Its not a 24 hr gym anymore and its definitely not easy to cancel your membership. I had to pay the annual fee and the membership to be allowed to cancel. For me and my partner It cost us $130 plus to cancel.

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★ 1

Tried a 1 day pass to see if it was any better than my current gym and in fact it was worse. Starting out with the lady working at the front desk who was too lazy to show me where anything was even after I mentioned it was my first time to workout at Crunch. After giving myself a tour of the facilities, I started with some cardio. I found countless busted treadmills that were not even operational or just in horrible condition. I can't leave out the fact that the equipment needed some serious cleaning, very disgusting. I didn't even finish my workout at this crunch and ended up going back to Planet Fitness.
Don't waste your time or money at this dump.

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★ 5

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★ 4

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★ 5

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★ 1

Very unsanitary bathrooms and they make you give a 30 day notice before you cancel (make you pay for another month after you cancel) over priced for what you get.

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★ 5

My husband, Blu and I have been going there for about 3 months now. We have been working with Tyler a Personal Trainer and he is amazing. He is very knowledgeable, understands and respects our limits, has a great attitude and best of all puts up with us. Mitch, the Fitness Manager (?) has been great to work with as well and is very respectful. Tristan was very helpful getting our membership set up thru Silver Sneakers. Everyone we have come in contact with has been very friendly. We look forward to continuing our health journey at Nampa Crunch.

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★ 5

I was really really impressed by how in touch this gym is with their members. If you're looking for incredible hands on training with a staff that will make you feel right at home. It's here! I was really shy when I first started however thanks to the management and staff I feel a lot better asking questions. 🫶

Great place to start for beginners. They have been SO supportive. I'm incredibly glad I found this place. I can't see myself going anywhere else anytime soon.

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★ 5

Daniel was great! I have never been so knowledged and fit until he came along! Such a clean environment as well!:)

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★ 3

Small gym, not a ton of equipment. Dingy.

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★ 5

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★ 1

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★ 1

Don't ever use this gym. They won't cancel your membership and keep charging you. I haven't been there in 4 months. Decided to call and cancel it and they won't cancel it until this month is paid. Even though I haven't been there in four months this place is a joke. They tell you when you sign up. You can cancel it anytime, not true. They keep trying to charge me and my daughter and we haven't been there since november. The locker rooms in bathrooms are disgusting. Half the lockers are broke.
There's no more hot tub and very little maintenance on the whole building. Now we're getting threats with collections even tho we were charged for 4 months after we asked them to cancel.

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★ 5

Very helpful and friendly when needed. Good gym. Not too big and lacking nothing. Perfect in my opinion

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★ 3

It was a okay place

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★ 1

I rarely ever review businesses, and if I do, it’s positive. On March 2, 2022, I came in to cancel my membership. I signed a cancel membership with a lady manager. On the form it reads “if you are within 10 days of the billing date you will be charged for the month’s dues or annual maintenance fee.” She said my card would not be charged any longer since my due date is on the 15th of every month and I was good to go. But on March 15, my credit card was charged twice. Once for the monthly fee and another for the annual maintenance fee. So I called to get a refund. This happened in March last year. I gave up trying to get a refund around winter of 2022, but before that I probably called over 30 times to front desk, emailed about the same number of times as well. I only got ahold of the general manager 2 times on the phone and he only emailed me back maybe 5 times. When I did speak to him he would say: I don’t know what’s going on like he forgot and “researched” what’s going on and said oh it looks like we created two accounts for you the day you signed up; one had your credit card info and the other didn’t. The one we cancelled was the one without the credit card info. He said that he officially cancelled the other account and had put a refund request in and would “let me know”. 9/10 times when I would call the front desk the person would say the manager would be “in a meeting, “out”, or “on a break” and that he would call me back. I never got any calls back. So a year later(update: almost 3 years) they still took the money and haven’t refunded me and it’s not hurting me but I feel that people should know what might happen if they sign up and get wrongly charged. Awhile after I posted this review a manager finally* called me and said something like I’m not sure what went on with the previous manager but I will get this refund processed for you and asked me to take this review down. I said I would after I got the money back and I never did 😂 I know I won’t get it back at this point but the amount of times it’s been done to customers here is crazy

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★ 5

Friendly, accommodating, great pool and classes.👍🏻

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★ 2

Showing up on Saturday with ppl waiting to get in,cause maybe someone overslept or forgot to come in and open up,and seeing customers tried of waiting and leaving. I guess I should of went to my other gym this morning. Nampa rec center. 4 1 23. ..still can't open up on time about 20 cars waiting for gym to open this morning. ..seems to be very. Common they say. They need a number posted so ppl can ca I see they still have problems opening on time ,as 7 27 2024

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★ 5

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★ 4

This gym is okay it's close to home and work so it's real convenient for me.

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★ 3

It's ok here. They have some equipment that stays broken and don't fix it. For example, they have 2 smith racks, one of them hasn't worked properly for over a year. The other thing is the cleanliness is... eh. Sometimes they clean and sometimes they don't. The last issue I had here is that the A/C doesn't really work. It's so hot here in the summer that it's crazy. It smells like crazy nasty body odor in there since it's so hot. The positives are that they do have a good selection of equipment and the staff is typically pretty nice. And just so you know, I had a membership here for 3+ years. So, my review is legit. If they fixed the A/C, maintained equipment a little better and cleaned more often, it would be a 5 star review.

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★ 3

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★ 1

Was going to go sign up this morning. After seeing all the horrible reviews and trouble with cancellations….no thanks. Dodged a bullet.

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★ 2

Place was good until today.
Haven't had issues until today(sunday). I was dancing in the studio room around closing time(20 minutes left) and an employee comes in all aggressive saying "20 minutes dancing *whatever*." I said okay and he just keeps repeating it with a raised voice and says "do you understand what I'm saying!?" As if i didnt just answer him. Some other guy comes in 2 minutes after and the same employee comes in acting all friendly saying "looking good, 20 minutes brother." The difference in attitude and treatment is crazy... I don't wanna pull the race card(I'm asian) but why else would you keep repeating the same thing over and over again and then proceed to say aggressively "do you understand what I'm saying"...
*employee was an old short white male btw*
I've had no issues with any other employee there 🤦‍♂️

Source: Google

★ 1

The gym itself is okay, but trying to cancel a membership with crunch is ridiculous!

I’ve called and emailed numerous times and they have yet to cancel it. If you’re interested in going but don’t want to be a lifetime member I suggest you look elsewhere!

Source: Google

★ 1

Recently my one year contract came to a close and I specifically asked that it not be renewed. They proceeded to charge me for another one year contract ($76.30). After multiple attempts at trying to contact the manager, who’s been out sick all week, I had gotten zero help or communication about said charge. I asked that the message be passed to another manager and my original contract be sent to me so that I may review it. Staff had told me twice they would call back with updated information on if they could or could not reach the other managers. The original manager of Crunch fitness in Nampa finally reached out to me today with a short email stating “We have gone ahead and processed the cancellation of the membership but will not be refunding anything.” STILL NO CONTRACT SENT TO ME. The communication at this gym is awful, and they are highly inconsiderate of their members. Let’s also not forget the machines and bathrooms are filthy. 0/10 do not recommend Crunch Fitness in Nampa.

Source: Google

★ 1

They are supposed to be open at 7 . It's now 750 and they are still not open. Manager has been contacted still nothing. This ihas happened at least 7 times to me on a Saturday. Plus the air conditioning still doesnt work. I'm going to find another gym.

Source: Google

★ 3

It appears to be clean & fairly well maintained, but I feel a little unwelcome at this location. I much prefer the Meridian location. The staff & clientele are much warmer, kinder, & more understanding towards me & my Autistic son.
While the Nampa location has a pool side bathroom, it is kept locked. I was told that it is for the swim school. Otherwise, it would be ideal for special needs individuals with caretakers of the opposite gender.
I would also prefer if they didn't play music in the pool room. Swimmers often appreciate the peace & quiet. But that's just my opinion.
Also, the swim school includes small, poolside changing rooms. However, if you're in the pool (at that end of the pool) you can see into those rooms.
I should note that the pool is a comfortable (though warm for lap swimming) & they have pool side shower heads. They don't have a hot tub.
I hope my review is helpful. God bless!

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★ 1

Very unhappy with the cancellation process. I moved away from the area and called to try and cancel my membership, I was told to send an email for cancellation, which I did. I never got a sort of response and they never cancelled my membership and I keep getting charged for it. You try and call and no one answers the phone so what are you supposed to do at that point? I can’t go in to cancel in person, but apparently no one is willing to help and I’ll just continue to get charged $44 a month for a gym I can not use.. very frustrating.

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★ 5

I highly recommend going to Crunch Fitness in Nampa! The general manager Nate is super awesome and professional and will help with anything you need. (:

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★ 2

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★ 4

Would give a 5 star but they are not 24hour. Better gym than others. Just wish they were 24hr

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★ 1

be wary about contracts and cancelation of membership. I emailed to have my membership canceled as they don’t let you come in to the physical gym and cancel. I heard nothing for two weeks and finally emailed again. Still nothing so I called the gym and asked them about it. They confirmed with me on the phone that it was canceled. Fast forward two months and I notice on my bank statement that I’m still being charged. I call the gym and they tell me my membership hasn’t been canceled. I tell them I have the emails requesting cancelation two months prior and ask for a refund. The manager tells me that she can see it was a mistake on their end and tells me to send an email to corporate explaining the situation and asking for a refund. I email them and hear nothing. So I call and talk to another manager and he says that because I never got an actual email confirming my cancelation, he can’t do anything. I explain that my membership was confirmed canceled by an employee on the phone two months prior and tell him to look my my attendance to the gym which has been zero for the past two months because I was told it had been canceled. He says something about sending it up the ladder to corporate but that I shouldn’t expect to get a refund or response from them. I was with this gym for years and was disappointed by the way this situation was handled..

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★ 5

Called over the phone and had the pleasure of being helped by Nate, I’m a travel nurse and had been out of town for a couple months. He was so amazing at getting me back to current and back in the gym!! I’ve been a member 3+ years and love my gym. I was glad to have had it that easy to resolve and get back in to reach my goals! Thank you Nate!

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★ 2

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★ 5

I love my Crunch! They are always clean, helpful, and have amazing staff members.

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★ 5

Very clean gym with wonderful staff! I did a kickoff appointment with Sierra and learned so much! Great, welcoming environment & very knowledgeable trainers.

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★ 5

Crunch Nampa is awesome! I had no athletic ability when I joined and was really nervous that I would hurt myself working out. After the CrunchOne Kickoff with their FM Sierra, all my worries went away! She took the time to listen to my fears and help me build a plan for success. Great place and even better people!

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★ 5

I love it here they always been good to me I was down on my luck financially and mentally but here a made more gains I've ever made in my life so you all should come here clean well arranged safe strong equipment

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★ 1

Poor customer service I canceled my membership due to the fact they have broken equipment 24/7 and seem to never be clean and then they continued to charge me an annual fee so I called to ask why and emailed to cancel again and the proceeded to say they have a 30 day cancellation policy and charged me again. Be careful joining them unless you want to keep your membership forever.

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★ 1

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★ 5

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★ 1

It all starts with management or lack of it. Absolutely worst cleaning upkeep of any of the crunch gyms is nampa. Cancelation process is a scam! Great example of how to run a business into the ground!

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★ 2

Lockers and locker rooms/bathrooms are never cleaned. The tanning beds are disgusting, the staff doesn't seem to care about anything not working right. Childcare is inconvenient and inconsistent. Classes are at few and between as well as scheduled when most people cannot get to them. The equipment is up to par only because customers share care for it. Only good part is the exercise equipment works and other members are good people.

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★ 1

Horrible customer service, I have been trying to cancel my membership and no one will help me nor respond to my emails. I just now got charged for the service fee which I shouldn’t pay when I am no longer going and have been trying to cancel my membership. Mind you that my year contract is up but they won’t cancel my membership?! Horrible business!

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★ 4

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★ 2

Facility is decent enough, but low on the value scale. Even though they offer month to month, you have to jump through hoops to cancel your membership. Nate the manager certainly does not have the professional skills to be in his position. When sending an email to inquire about my membership as required, since you cannot do it over the phone or even in person, he responded and addressed me as "hey". When I emailed him back and told him I gave them exactly a 30-day notice as required, they did not say 31 days, received no response. Is it really worth the energ to fight for $30.. Probably not. But I don't see how a business model like that is sustainable especially if enough people put it out there and make it known to the public.

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★ 5

Great place for an early morning workout

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★ 1

Harass you, won’t let you cancel. Garbage gym but you should expect that by now

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★ 5

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★ 2

I'm 73 and signed up to use the pool for exercise. Easier on the joints. I was not told you could not use the pool when they were giving swimming lessons. I was to the understanding that they had to leave one lane for gym members. I went in this morning and was staying at one end of the pool and actually had them giving swimming lessons around me at one point. So I went to the far lane that didn't have anyone in it, only to almost injure myself on a platform I didn't know was in the water at the far end. This is not right. Members should be able to use the pool. I am not happy.

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★ 5

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★ 5

Very clean

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★ 2

Blow average for the most part

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★ 4

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★ 4

It’s a pretty decent gym with cool people. Just wish the weights are newer.

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★ 5

Crunch is a good gym I believe!
One person really helped me out with everything though. His name is Nate! You ever work with him or need help, definitely ask for Nate! Guy is awesome!

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★ 1

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★ 1

This place is absolutely disgusting 🤢 I took a video but can’t attach it.

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★ 5

Tyler Jones has been my personal trainer for several months. When I first came to Crunch my initial goal was to gain strength after recovery from a near death illness. First goal was to simply gain balance to walk up and down stairs without falling.

Meeting Tyler has been a life changing experience for me. Tyler is patient, kind and knowledgeable about the human body and how it performs. Tyler has a way of being challenging and encouraging at the same time.

I would recommend Tyler to anyone who wants to improve their life and have fun while doing it. Chris

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★ 1

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★ 4

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★ 2

Did a free 7 day trial at the nampa location. The facility was dirty, weights were scattered all over the floor cresting tripping hazards. The staff was too busy looking at their cell phones to greet me when coming in or leaving. Padding on machines was ripped and torn. Not a good experience

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★ 5

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★ 2

This is the dirtiest gym I’ve ever been to. On several occasions there has been no soap in the bathrooms and no hand sanitizer. The equipment looks like it’s been handed down for generations and the floor looks like an unkept barber shop floor with lint and hair in piles. It sucks lying down anywhere in there. Why is this location the only one like this? I went to two of Boise’s locations and one in Reno last month and it seems like Crunch needs to take a look at this Nampa location with regard to its franchise reputation. The 2 stars I gave are for its location next to my house and the staff are pretty cool.

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★ 5

My husband and I appreciated how Tristan and Daniel went the extra mile to help us. Great job!

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★ 2

Unfortunately, it’s not a nice place, very-very dirty.
I hope this will change someday.

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★ 5

This is the best gym! Very clean and great service! The equipment is great!

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★ 1

Trying to cancel my membership for sometime. Nobody at the location seems like they care. Of course nobody acts like they know how to do it either. They say send an email, emails go unresponded to.

I’ve been a member for many years. The facility has gone downhill so much. The pool area is straight disgusting. Walk around and look for yourself how disgusting it is.

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★ 5

Really professional and took care of me when I moved states. The had a very clean gym and really good equipment

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★ 1

Filthy facilities. Management choses to yell at clients. Poor establishment and management.

Update 11/15/2023: Just found out that they have still been charging my account for 7 months after cancelling. Would appreciate contact from ownership directly. Gym management is a joke!

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★ 5

I would highly recommend this gym to any of my friends and family members. The manager at the Nampa branch, Nate is very helpful. Him and all the staff are friendly and make you feel welcome.

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★ 5

Crunch Nampa is a great gym! Good vibes from members and staff alike. They have a nice variety of machines for every body part and although it was prime workout time (5:00pm) there was virtually no wait time! Staff are very attentive and helpful and it was a pleasure to work out here I had excellent workouts. I highly recommend Crunch Nampa if your looking for a gym!

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★ 5

I have been a member of crunch for years and have loved it here. Very clean and the staff is amazing! Nate is especially helpful, knowledgeable and very kind. I definitely recommend this location!

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★ 1

Signed a non contractual agreement to use the gym. Can’t cancel. When I do I get harrased or told to come in. When I come in to cancel the manager is busy or not at work. Cancelled with my bank and now I’m getting harrased by Indian telemarketers to pay my bill. Now I’m getting emails that I can’t cancel until the bill is paid. This company is a joke. Bad service. Bad customer service. No management. No integrity. Closed during Covid. Required staff and gym patrons to wear masks. Stopped going because of this.

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★ 5

We are very happy with the customer service. We had a very complicated problem with billing from prior mismanagement by prior employees. We cannot say enough good things about how current management took the time to listen and realize the seriousness of the prior management errors and then took aggressive action to correct. Thank you for your attention to detail and professionalism. Overall, the gym has a cleaner look and feel to it, definitely a difference since last year. Equipment looks and feels as though it is definitely in better working condition and better variety than once was there. Thanks again for helping us out as you have earned our business. Special thanks to Nate and Sierra.

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★ 4

Not the best gym I've been to, but definitely the best bang for your buck in Idaho. I love the amenities they offer. Wish it was a big bigger and had more machines or other fitness rooms - but what are you gonna do. It's Nampa.

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★ 2

The locker rooms only seem to get cleaned once daily and many on the lockers are in disrepair. Same goes for the equipment. Many machines have been down all summer, broken, missing pieces or unusable. Even the newest machine sticks when you use it. Even the Nampa rec seems better maintained.

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★ 5

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★ 5

I met with Nate today at Crunch in Nampa to talk about some of the hurdles I’ve been facing in settling into a fitness routine that works for my schedule. He had a lot of insight that extended beyond that question. It was a great visit and I really appreciated the knowledge he was able to offer. Thanks Nate!

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★ 2

A ton of machines out of service, they need to do more service to the entire place

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★ 2

Can we please get some of the equipment fixed at the Nampa location. Love Crunch and the Caldwell location but I recently moved to Nampa and you can’t use half the equipment because it is out of order. Please fix some stuff to make your prices worthwhile 😃

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★ 5

Great selection of free weights and a lot of machines however they could use one more 🤪 a hack-squat machine 🥰

Definitely better then planet fitness 😅

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★ 5

Management is very understanding and helpful. The gym itself is great as well and has everything I need to do the workouts I want.

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★ 4

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★ 5

Love this place, the staff actually knows what they are doing, it doesn't have the most machines ever but it is still awesome to go every day!

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★ 5

The manager Nate took great care of me. This gym has excellent customer service.

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★ 3

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★ 5

The gym itself is a pretty nice place, I always enjoyed my workouts here. Plenty of good equipment to use.

Where my frustrations lie is the service end. I sent an email on June 14th to cancel my membership, as I was told to do over the phone. I've received additional charges in July and August. When I called this morning, I was told the account was still listed as active, and there was nothing they could do about it other than to cancel it now, but I could still use the membership through September. Doesn't really do anything for me, I didn't want the benefits of membership, I wanted to save money right now. Thanks for stealing $75 from me, I guess? Not a place I'd recommend to anyone with this level of service.

Edit: received a call from Nate, who was super awesome in identifying and fixing the problem. A refund request was made. Thanks to Nate for making things right!

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★ 1

I canceled my account May 31 because I was no longer using my membership. I feel that because I canceled at the end of May I shouldn't have been charged for the month of June. Not only did I get charged for June but I also got charged for July and August because they never canceled my account in the 1st place. They are submitting a refund request but only for July and August. When an account is canceled anywhere else even if it is the last day of the month you don't have to pay for another month for another month of unwanted services.

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★ 5

Honestly one of my favorite gyms in the valley! I’ve been in the fitness industry for about 10 years and one of my favorite things about crunch is that I can use any of the locations, they all tend to have a few different machines to focus on different workouts each time. The staff is always incredible. 10/10. Nampa is always my home gym & my favorite to go back to for full body

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★ 4

Excellent training with Ethan, he listens and observes better than most trainers I've worked with at previous gyms. Great water fitness exercises!
Pretty clean. The sauna does not have any controls for time or heat and is a little grungy with trash under the boards. A few machines are out of order and it gets HOT in the afternoons

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★ 5

Very polite and helpful staff

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★ 5

Great service, good equipment

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★ 4

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★ 3

Smells like a gym sock

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★ 1

This place is a joke with malicious deceitful business practices

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★ 4

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★ 5

Love taking the Zumba class here led by Kristen R and Cari P and I love the chisel and cardio sculpt led by Terry B!

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★ 5

Lot of equipment, clean and even has punching bags. Staff is super chill. A bit pricey but it's close to home and it's one of the nicer gyms I've been to.

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★ 4

It’s big and the sunrise view from upstairs is excellent. The machines are all in working order. Locker rooms were recently deep cleaned and I can tell.
The staff is excellent and very encouraging.
The locker rooms are much, much better than the meridian location and the saunas always seem to work.
Several of the trainers offer free classes for their trainees on top of your weekly sessions too.

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★ 1

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★ 2

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★ 5

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★ 5

Great location, nice stuff!

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★ 5

13/6 Gym, love coming here, plenty of heavy circles and the people are always kind. highly highly recommend if you’re thinking of starting a membership

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★ 5

Great place to workout! If you need a personal trainer Madison is so amazing! She is so motivating and inspired me to do workouts I wouldn’t have tried otherwise!

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★ 4

Good selection of weights and cardio. Staff are friendly and dry sauna is great for the cold season. Location is convenient for Nampa too.

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