★ 4

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★ 5

Recently signed up for Charter Fitness a few months ago and have been very happy with my experience. They do a great job of keeping the gym clean and the employees are friendly and helpful.

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★ 1

Just called facility and the employee was rude. Tried to ask him about membership plans and all he did was repeat what I had ask him. If this is any sign of customer service from the gym I want nothing to do with it. So disappointed.

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★ 5

Been going here for almost two years and it’s always been a great experience. Price is perfect for what they offer and the atmosphere is always friendly and welcoming. Staff is approachable and are always helpful with any question. I recommend to all my friends and family to go here to go here all the time and so should you!

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★ 5

I have had a wonderful experience at charter fitness. The gym is well-maintained and their circuit classes are both challenging and keep me engaged. I appreciate the friendly staff and community feel.

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★ 5

Clean and well-maintained facility. Staff is very friendly. Personal trainer Maribeth listens to my goals and tailors to me. Great experience.

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★ 5

Friendly members and staff, large selection of weights and machines, you never have to wait to get on a cardio machine.

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★ 5

Great experience at Charter Fitness Crystal Lake! Broad range of equipment for use and friendly staff!

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★ 5

I LOVE Charter Fitness!!! Great facility, great staff, lots of equipment, great price!!!

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★ 5

Amazing facility, amazing staff, amazing results!

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★ 5

I am a senior and have never been to a gym before now, so I can not compare it to another. The staff is very friendly and helpful here. I am not intimidated by the clientele because all ages use the facility. Feeling good about my trainer, Maribeth, because she listens and is helping me become stronger.

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★ 5

Charter Fitness of Crystal Lake is truly the best gym I’ve been a part of! I’ve been a member for over 2 years and they have been consistently excellent with customer services, cleaning/maintenance, updating equipment, and appreciating their members. They have always had the friendliest staff greeting you when you you enter/exit. Their new club upgrades such as the 24/7 membership is an awesome option! No matter what you’re looking for in a gym/fitness facility, Charter Fitness of Crystal Lake will have it, with totally affordable rates! 10/10 Charter Fitness is the gym to be a part of!

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★ 5

Good gym. VERY Knowledgeable staff.

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★ 5

Awesome place. Staff is very knowledgeable, equipment is good, prices are well worth it, and great members. Highly recommend.

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★ 5

I’ve been going to this gym since they closed Cardinal in Woodstock down and I left briefly in 2014, but I came back, and for a good reason! This gym has everything you’d ever need at a price that is extremely reasonable! They have amazing trainers and workers there, but they never pressure you in to buying workout plans or things you don’t need. The facility has an amazing vibe to it, and more equipment then you could ever think of. I always look forward to coming here every day to hit my goals and workout around others who feel the same way! Who needs Planet Fitness!

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★ 5

Great club and community

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★ 5

Me and my husband have been coming to this gym since moving to Cary about 2 years ago. Its close by, reasonable monthly priced membership for both of us, and has recently gotten some new renovations and perks that we like! Such as massaging chair, new trainers, and classes! Has a great selection of cardio machines and free weights which I use the most. Clean and friendly staff. Don't plan on going anywhere else!

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★ 5

Amazing facility! The staff is super knowledgeable, very friendly, and makes sure their members receive the best experience every time. Phil and his team go above an beyond, big box gym feel with a family type atmosphere.

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★ 5

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★ 5

A great gym! They have all the essentials and multiple rooms to do other exercises that dont require machines. I agree with the other reviewers in that the cardio machines face the free-weight area and it can make for awkard eye contact but hey, thats just the nature of the beast. For some of us, its good motivation to power through workouts.

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★ 4

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★ 1

They just raised my rate from $10 to $15 without even informing me this would happen! I had to see it on my bank statement. When I called and asked what this was about I was told there is now a massage chair I can sit in for 10 minutes a day (if no one else is in it). In addition, the bring a friend for free is no longer available. I have been a member with this gym way back when it was Cardinal. They closed down 3 locations without warning and opened the "warehouse" gym in crystal lake. How this company handles business is so unprofessional and wrong. There should have been a notice of the price increase and then members can decide if they want to pay it! What charter did was hoping no one would notice and they can make more $ in a fraudulent way! Thinking of changing to Planet Fitness which is $10/month! How Charter handles themselves is shameful!

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★ 5

Super clean facility and wonderfully friendly staff! Been going to Xsport for years and felt right at home walking into Charter!

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★ 5

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★ 5

This gym is very clean and the equiptment is well taken care of. The prices for memberships ae also very good. Love this place.

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★ 5

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★ 5

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★ 2

Really needs a good cleaning.

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★ 5

I’ve been going to this gym for a few months and it has been amazing so far! The staff and members are all very friendly and welcoming! Definitely has everything you would want in a gym for a great price and atmosphere. Definitely would recommend.

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★ 5

Charter has a very friendly staff and quite the variety of exercise machines (:

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★ 5

Had a fun time and the workers were nice to talk with. The two at the front were kind and even took the time to quickly show me a few machines to get started.

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★ 5

One of the managers here is very nice and she was very friendly to me when I went to sign up, I believe her name was Julia! The gym is a clean place and the equipment is good! It is a very friendly environment and there are good employees here, they are alI very nice!! I would defenitly recommend coming here!

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★ 1

I recommend to stay as far away as possible!!! Worst experience, I tried to cancel my membership because I no longer live in the state due to school and they still kept charging me. Called them to try to get my money back and lie to me about when I came in, and lied again by saying she was the one that cancelled it for me. The person who cancelled it was someone from my high school so I knew it wasn’t the lady on the phone. Also while I was in there to cancel I had asked if there would be any more fees and I was told no. Unless you want to be taken advantage of, stay far away!!

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★ 5

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★ 1

Worst service ever, ABC is their harassing phone caller to try and collect money when they won't let you cancel your membership and still charge you $20 when they close a location in McHenry without notice a year later and Im still am a member I guess. The manager said I need to take responsibility and drive to kenosha to work out. Wow ok sorry I don't pay for services that I dont get.

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★ 5

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★ 4

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★ 1

Charter Fitness is a rip off. We had a membership at Charter fitness-I cancelled this membership because of health issues and we were not able to use the facilities. Even though I followed the procedures that were outlined to me by Charter fitness, they will not take me off their membership. Now, we have a collection agency calling us wanting to collect money on us. This membership was cancelled over a year ago and was paid up.No money is owed-Now, Charter says we are still on their books and will not take us off. Is anyone else having this problem?l I think its time for class action in the courts. I have already contacted the BBB in Crystal Lake Illinois and the Illinois attorney General for fraud on the part of Charter Fitness. Be careful when you sign up here-Once in-Never out apparently...

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★ 5

My fiance and I have been working out here for almost 2 years now. The staff does a terrific job keeping the place clean; even in the winter with the salt and snow the place stays clean. The staff is all friendly courteous and helpful. We try and mix up our styles of workouts to keep from getting bored and there's always a large variety of equipment for us to use. It never gets too crowded where your fighting for weights or machines. We've taken a handful of classes that are run professionally and are a great work out. I would suggest this gym to males/females of all ages in the area.

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★ 1

No WiFi

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★ 5

Clean, spacious, friendly and helpful staff.They offer classes in yoga, cardio, and a group workout to help make sure your fitness routine doesn't become boring. They have plenty of equipment so you almost never have to wait.

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★ 5

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★ 5

Love going here to workout. Great equipment and nice staff 💪

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★ 5

I have been a member of Charter Fitness before it was even Charter, it was Cardinal Fitness. I have seen mangers of the gym come and go!
I have found a real connection with Karissa! She has turned the gym around in such a positive way! Karissa is one of those manager that will support you and encourage you during a workout and if you have fitness questions she's there for those to!
She's been very helpful to me during my weight loss journey at the gym!

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★ 5

Karissa is a dedicated and motivated manager. Her staff and herself are committed to working with you to identify and exceed your health and fitness goals. If you are in the Crystal Lake area and want to change your life for the better, get in here, get signed up and get going! The best you is yet to be revealed.

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★ 4

Gym management has really turned this place around since last joining. Equipment is dated and the hygienic state of the gym goes beyond typical standards. Staff is friendly.

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★ 5

Clean and friendly staff.

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★ 4

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★ 5

Great place to workout. Great people and atmosphere

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★ 1

This place is truly awful. The employees are dumb as doorknobs and are clueless when it comes to joining. It is there job to know information. This company really screws you over with hidden fees also (that when you sign up the employee will be clueless of) DONT JOIN!!!!!

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★ 4

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★ 5

Great workout facility. Plenty of machines like treadmills, eliptical and static bikes. Very friendly staff!

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★ 3

It's a decent place to work out at, but gets pretty packed come the mid to late afternoon. Reasonable prices.

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★ 4

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★ 5

It's FUN

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★ 5

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★ 1

Worst gym member ship around here, charter fitness located in 120il mchenry , without any notice from one day to another they close the gym and move to other location, I cancel the same day and 2 months later I am still been charge ...

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★ 4

I like the gym for the price, but liked the facility in McHenry better. We were never given any reason why the McHenry location closed. I wasn't even notified they were closing until the very last day that location was open.

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★ 5

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★ 1

Small, never enough clean towels, and never see employees actually cleaning the equipment. Not much concern for their customers besides charging your credit card. Use your money towards a gym with more integrity. There are many more gyms in the area that are considerably more worth while than this one. Don't waste your money, use that 7 day free trial and never come back.

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★ 4

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★ 5

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★ 5

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★ 5

Love my local gym!!!

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★ 5

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★ 5

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★ 5

Place to get it going!!! Just do it!!!

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★ 1

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★ 1

The staff has always been very nice, however it's filthy. Half the equipment doesn't work paint peeling,the white towels have a yellow tinge to them, (they used to be white!) and it smells bad. I only go there because it's close and it's inexpensive. They won't let you use the wifi unless you pay an extra 20 bucks a month which is ridiculous! It used to be cleaner ,over the past year it's gone downhill.

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★ 3

Won’t give you the WiFi password unless you have the $20/month membership. Doesn’t open on time. States mon-fri opens at 5am. It’s 5:40am and I’m still waiting for it to open.

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★ 5

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★ 5

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★ 4

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★ 4

Charter is a good gym with very budget friendly pricing. There are trainers available for a fee, but they do not offer any classes (i.e. cycling or yoga)

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★ 1

Gym is absolute garbage. Smells terrible and bathrooms are disgusting with barely any parking. took random charges out of my account without permission place doesn't even deserve 1 star.. also they steal money out of your pocket check your statements!!

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★ 5

Was only here for the summer, but worked out in the mornings while I was around. Frankie and the entire staff are extremely friendly! So are the the other gym-goers. If I was more social I know I would have had great convos with regulars like Mike. Also with going in the morning it was never too busy to where you were not able to get on a machine at all during your workout. Great place, great staff, great people. Well done Frankie

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★ 5

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★ 5

Great place !!

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★ 5

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★ 4

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★ 2

Lori was very short with me. Would not give me details of how to cancel my membership considering moved to a different state.

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★ 4

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★ 5

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★ 5

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★ 4

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★ 1

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★ 1

What a joke. Cancelled my memberhsip nearly 2 months ago after my year was up. Here is it May 5th and they are still trying to charge my credit card. Join a different gym. It's amazing this place is still in business.

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★ 5

Well managed. Someone is always cleaning. Very friendly staff. Excellent value and we love the free guest privileges.

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★ 3

Small need updated cardio equipment, good for the price. Staff and people that workout there are nice.

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★ 1

Joined the gym 4 months ago. Was told I could use the training room when there was no class going on. Try to go I there today was stopped by the girl trainer not to go in there. Said it was used only personal training class. I told her that I informed when signing up that I could use it. Now I know why she woould give me a glare when I would go in there.
I later called talked to guy named frankie he told me that I the old manager misinformed a lot of people. I really don't know what the big deal is. It's not like they clean up after me or I go in there while they are having class. To me its breach of contract. To be told one thing when signed up and then 4 month later change it.

Plus not to friendly here. Bathrooms are disgusting like people have said.

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★ 5

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★ 2

This use to be my favorite place to workout but within the past year they have gotten really bad with opening on time for the weekends. Today the person didn't show up til 8am and they never apologize, especially since it happens too often. Some people work on the weekends and they like to get a good workout in before starting their day. I am an early bird and I like to get my workout in before running errands on the weekends.

It's convenient because of being close to home and the cost is reasonable, but sometimes you have to pay more to get better service, which is sad.

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★ 3

It's a gym...not a great one

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★ 5

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★ 4

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★ 3

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★ 5

Over all the best experience I've had at a gym. Everyone I've talked to at the Crystal Lake location has been helpful, knowledgeable and professional. Aaron, the current Manager goes above and beyond expectations to make sure clients are satisfied. The trainers are amazing! Lindsey is who I personally see but I would recommend any of the trainers to help get the most out of your workout along with the Team Training program.

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★ 5

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★ 1

THE WORST GYM AND SERVICE YOU WILL EVER RECEIVE!! I have been a member for over 2 years and ever since they switched management and got in new "managers" and "staff" this place veryyy quickly slammed down hill! IF and that's a big IF the staff will take the time to acknowledge you or offer any sort of assistance you are so lucky to have been offered that much. I have had staff literally argue with you over the phone simply because they can't get their facts straight, when they say they took your name down and call late in the evening and they have no ideal what your talking about and instead continue to raise their voice and be confrontational. Not to mention how filthy this place is you can NOT even lay on the floor mat/weight area without getting covered in other people's hair and dust bunnies. DON'T EVEN WASTE YOUR TIME OR MONEY ON THIS PLACE!!!

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★ 5

You get a lot of equipment to work out onfor a very low price. Staff is friendly

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★ 1

Awful, just AWFUL! Yes, it is a basic $10 a month gym membership. Yes, its amenities are what you expect for that price. But here are some facts you might like to know:

The lockers are wood, not metal, meaning they don't breath and there are no vents in them. This means that meatheads are constantly breaking the doors off, and things that carry gym odors get to impregnate their stench into the wood. Yesterday the locker i grabbed at first smelled so bad i nearly threw up. That's NOT hyperbole! I literally had to step back, get a few breaths of "fresh" (more on that later) air and find a different locker.

Second, there is almost NO air circulation in the gym. I get that they probably can't afford to run the AC in the summer, but they don't even have their HVAC system set to run the fan and circulate/filter air. Also, they have ceiling fans, but they are set so low they might as well not be on. I talked to the general manager and he told me that ceiling fans were controlled by a setting he did not have control over. These issues amount to an environment where the people who work in the building have ZERO control over the environment.

Third, the gym provides (sort of) small towels you can use to wipe down the equipment, but for the last month or so every time i have gone in, they have been wiped out. But don't worry the laundry hamper you return them in was half full, and there are at least three return hampers in the gym, so basically they were too busy to start a load of laundry.

Fourth, they gym is one giant echo chamber. Concrete floor, drywall and mirror walls, metal ceiling, meatheads dropping and slamming weights (despite the posted rules), crappy sounding satellite radio music playing, and the drone of 50+ treadmills, stair climbers, ellipticals, and bikes all all up to a miserably loud experience.

Speaking of treadmills and ellipticals, if you want your machine to have a functioning incline or resistance, be prepared to try several before you find a working one.

Lastly, and here is the kicker, when i tried to cancel my membership they wanted to charge me $49. There is clause in their contract where if you don't give notice 30 days prior to canceling, you get charged your next month's payment (as if they think they are a phone company or something). Well, next month i was due for my annual renewal, and they wanted to charge me not only my monthly fee, but my annual $39 fee as well. Screw that!

Your local park district probably has a better gym for a comparable price. Don't even bother with this garbage.

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★ 1

Was not the very best experience especially when trying to cancel my membership. The only way to accomplish this is to go to the club with a written letter. Or to write a letter and send it to Sherwood Arkansas. Not a very customer friendly company.

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★ 1

I woke up early today 8:30 am to go Aser exercise that supposedly is open alas7 wait 30 minutes and it was closed parquiada aver if someone came and nobody came

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★ 5

I was very pleased with my experience with the brand new manager here. He has only been at the CL location about 2 weeks, but he is exceptional. He went above and beyond to talk through and guide me on my fitness options and path toward a healthier me. I was looking for an affordable gym, and I have zero complaints about Charter. The value is great given the price! They have all of my personally favorite machines!!.. which Lifetime doesn't even have.

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★ 5

Much better than the crappy McHenry Recreation Center.

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★ 1

went in canceled membership after 1 year and was told no more payments would be taken out of my bank account. guess what? looked at my bank statement and another payment. called and was told you pay for month before. then why do you pay when you start. should be able to use it for a month then pay at that rate. now hopefully they don't take out annual fee. extra money in someones pocket!!! not even a offer to credit it back.

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★ 2

Poor equipment, Poor Space, and smelly. Lost motivation. Kept my membership with the hopes they were going to expand elsewhere in town.

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★ 5

Great place for every fitness level and and every goal. Friendly staff and reasonable personal training. Member for 3 years.

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★ 1

If you read the contract this place has you sign, they practically own you. Well heck I signed it 10 months ago and my annual automatic renewal is coming up this July ('14), then I saw the "NO GUNS" sign posted at the entrance. Well that's it that's the last straw, f**k them and all their bullsh*t rules and regulations they are not going to impose that one on me too. I cancelled my membership.

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★ 1

Dated gym with an underlying stench of old musty sweat. Not sure who thought carpet in a gym was a good idea - just nasty! Always kinda hot and humid as they don't turn the air on to compensate for working out, and usually have to ask to get the ceiling fans turned on. Equipment is old and really starting to show it. Treadmills don't look like they've ever been wiped down besides where the clients wipe them down. Check out the standing area by the belts - disgusting! Over half the time the televisions aren't working on the treadmills either. I know parking is out of their control, but there really isn't adequate parking even for a small gym. Overall, not sure just $10 a month plus an extra $50 every year is even worth it! Feel like I should be getting more for my money. Won't be renewing my contract.

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★ 5

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★ 5

Super.ecxelente

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★ 5

I started on a fitness program about four years ago and Charter has been a big part of my success. I really let myself get out of shape, but since joining Charter and minding my diet I've lost over a hundred pounds and feel great! I was a member at the Woodstock facility and transferred to the Crystal Lake facility when it opened late summer 2012. The Crystal Lake facility also offers personal trainers (for an extra fee) which I have taken advantage of since late summer. When I started with my personal trainer I gave him a target of getting me back into my best shape ever - back when I was in my twenties I could bench 315 - I'm now 61 and am within a few pounds of that 315 mark - so I'm setting my 2013 target for a massive 405lb bench. The Charter facility is clean and well-equipped - free weights, machines, lots of bikes, treadmills and my favorite cardio - the eliptical. The membership consists of people from 18 to 80 - not just jocks and beauty queens, but people of all stripes. The locker rooms have showers and decent lockers - can get a little crowded sometimes, but nothing too challenging. One thing I really appreciate with Charter is that they NEVER push extra charges on me or change my plan. I find both the monthly fee and the personal trainer sessions to be very good values.The management and staff are friendly and always available in the rare instances I've had to bring an issue to them. Some other fitness clubs have lounges and juice bars, whirlpools, saunas, etc - that is NOT Charter - but if you're looking for a great place to workout for a reasonable price I highly recommend this club!

Source: Google