★ 2

No way to call them! You have to go in person, i dont have time to be doing that for a simple question.

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★ 4

Like the gym but its about time they add a sauna

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★ 5

Been coming to this place for years, never judges people who are trying to make a lifestyle change. Club members are the best part of coming in to work out. Very clean

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★ 4

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★ 4

Got everything you need good staff only thing is they don’t have a phone to the gym it goes straight to corporate so if you leave anything you at the mercy of others

Overall clean and good staff though

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★ 4

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★ 5

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★ 5

It was great I like being motivated for points

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★ 5

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★ 1

I would NOT EVER ever recommend this gym! Filthy, disgusting and the staff are rude. Also No amenities or kids club. Honestly a waste of space.

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★ 4

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★ 5

Solid gym at a reasonable price

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★ 1

I originally left a 5* but I must now edit.

First, I have been a member for a long time at this location. I originally chose a package where I paid a down payment to lock in my monthly rate, and it had all the perks included (which there are not that many at the Collinsville location) but that never bothered me. Recently, I tried to gain access at a time the staff was not there and could not get in. I then found out, they moved my all access pass to their lowest form of membership and now want me to pay double the rate to have 24 hour access. I told customer service that is a breach of my original contract, and should return my downpayment for breaching the agreement. They told me, they can do that because they did it to everyone.

I replied to an email asking if they removed everyone's access and set them all the the lowest membership status, and that is when they completely stopped responding. Breaching contracts, ignoring long term members, I am not sure what happened to this company, but they do not appear to care about their members anymore. I will scout some other gyms in the area.

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★ 1

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★ 3

Bring back key cards !!! To this day the silly app QR code rarely ever works for me. I have to wait at the door until someone let's me in. I have a plan for 24 hour access therefore I should have no issue getting inside. but that's never the case for me. Others have same issue

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★ 5

Lots of equipment (lots of hammer strength machines, free weight dumbells and barbells, 3 squat racks,one deadlift platform, hex bars, straight bars, 2 Smith machines then lots of treadmills, stair climbers, elliptical, and rowers) and room if you are focused on lifting or cardio big you are seeking the sauna, light therapy, massage, the Collinsville location is maybe going disappoint you, need to go to O'Fallon or Alton or Missouri instead.

The single deadlift platform has divots and needs repair but most equipment in decent order.

Staff is friendly and constantly cleaning the floors and equipment.

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★ 1

Terrible company that is poorly ran. Can not get in contact with billing, cooperate, or any locations over the phone or email. Put my cancellation in and it took months to go through while they continued to charge me as well as over charge me with no explanation of why. Had to end up getting a new card and reporting the charges. Much rather use and prefer Planet Fitness, way better communication, prices, and actually care about their customers.

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★ 4

Recommend this place.

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★ 5

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★ 1

I actually hate that the prices have went up & then not having access 24hrs no more. Since all the prices have went up then all the gyms need to have the same amenities available. This location needs a whole new upgrade & bigger space!

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★ 5

Staff is great and equipment is safe and up to date.

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★ 4

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★ 4

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★ 1

Had a 24 hour access plan and it was renamed to legacy which no longer included 24 access and if you wanted to be able to go outside of staff hours you now have to pay more. The Collinsville location is also the more bare bones gym in the area, they hype up all of the features their gyms have, this location has weights and a bathroom which is standard. Wish there were other options in the area but there are not unless you want to drive out of your way to planet fitness in Edwardsville

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★ 3

Very enjoyable to use the 3 day pass and get acquainted with the gym. Ended up not being what was best for me though. Would have joined if this location had the kids club.

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★ 5

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★ 4

Fine experience although I went in wanting to sign up in person and was told it’s all done electronically now - so I stood at a kiosk and typed in my information- A big reason for going to the gym is to connect. Maybe in class😊

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★ 5

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★ 5

FANTASTIC gym. Very clean and not too busy. Great variety of machines. I personally also like their selection of music.

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★ 5

Good work out

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★ 1

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★ 1

Horrible company.

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★ 3

Equipment isn't too bad, just needs work. Padding needs to be replaced and leg extension machine has been bent for years... Staff are nice and they do keep the main area clean. Bathrooms or terrible. Everything could use a refresh. Ofallon blows this location out of the water.

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★ 5

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★ 1

One year after my late wife's passing club fitness still charges membership fees from my bank. 3 times I've submitted a death certificate to cancel membership and they are unwilling to refund those fees, they are charging a deceased womens bank and won't stop

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★ 5

Large facility. Staff is friendly and helpful. Seems to be kept clean and has plenty of equipment to choose from. Beginners can feel welcome and safe here too.

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★ 5

Everyone there is super nice and helpful and the place was very clean

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★ 4

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★ 5

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★ 4

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★ 5

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★ 1

well if you ever move away and need to cancel your membership immediately then you’re screwed so have fun wasting your money away

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★ 4

Limited amenities and older equipment. Still a good place to work out at, however.

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★ 3

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★ 3

Staff is fantastic. Facility is adequate...I just don't see how the O'Fallon and Belleville locations are the same price and have many more amenities along with better machines. This location needs renovations to match the other Club Fitness's in the area.

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★ 4

Great place if I ever went more than once a month or two. No pool for lap swimming though.

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★ 5

I usually go to the Maplewood location, but occasionally I venture out to other locations as well, and they are all absolutely pristine! The vibe is super positive, the associates are really friendly and helpful, and everything is always immaculate. You can’t beat it for the price! I’ve never actually attended any of the classes, but one of these days I am going to, because they look so fun!

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★ 5

A great fitness center very complete place.

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★ 5

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★ 1

I’m really tired of this gym raising their prices whenever they don’t even have the amenities the other club fitness locations have. Also we were already paying extra for kids club and now they told my husband that the new fee for kids club is going to be an extra $20 per month. This gym is trying to compete with other gyms and they’ve literally got the bare necessities it’s ridiculous. Most other gyms have tanning, bigger locker rooms, better equipment and pools. This gym literally has workout equipment and a tiny kids club with mediocre locker rooms. Also they make you sign a contract for a year and in that contract it states what your membership includes for a certain monthly price and now all of the sudden they decide they’re just going to double the monthly membership and we’re stuck paying for that?

Source: Google

★ 5

I Love Club Fitness. I look forward to the gym 3- 4x a week. Friendly staff, and a variety of equipment for a well rounded experience.

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★ 5

Love working out here!!

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★ 5

Very nice environment!

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★ 5

First time back at the gym in years and couldn’t be more happy that I chose Club Fitness!

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★ 5

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★ 5

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★ 5

Love it here. No other gym for me 💕

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★ 5

Can not say enough about Club Fitness. When we first joined in 2019 we were only playing with the idea of loosing weight. We didn't get serious until January 1, 2021. We have lost 63 pounds as of today. We go 5-6 days a week, which we never thought we would be one of those people who worked out all the time. Love the gym, the people and the staff. This has been a lifestyle change and worth every penny.

Source: Google

★ 5

Great gym and friendly service!

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★ 5

I have been apart of the for over 10yrs and still I'd rather come to club fitness than any other gym. Its 24hrs and its reasonable price. I can be myself and I don't feel ashamed being over weight. They have plenty of equipment and most have instructions on the equipment.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Awesome staff and facilities

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★ 5

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★ 4

Great place to workout and clean

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★ 5

The people here are great great environment and the workers are great too

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★ 5

I like that this gym is close to home for a quick workout, it’s clean and not too crowded. The staff at the desk is always friendly! I had a session with Chris and I was feeling super self conscious and he made me feel very comfortable!

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★ 5

Excellent gym

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★ 5

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★ 5

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★ 5

Love this place!!!! Have been a meme we for almost 12 years, wouldn’t go anywhere else!

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★ 5

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★ 5

Love this place. The new check in process is great & convenient!

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★ 5

Just signed up my son and the staff was very helpful. The gym is very clean too.

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★ 5

Great service very helpful

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★ 5

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★ 5

Always Very Helpful when I need them!

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★ 5

Best club fitness in STL

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★ 5

I can’t feel my legs.

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★ 5

Excellent service and very knowledgeable about plans!

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★ 5

Yvonne was very helpful

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★ 5

Great service, helped with all of my issues getting in to the store

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★ 5

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★ 5

Great staff— my airpod fell into the stair stepper last week & i thought it was a goner forsure 🤣

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★ 5

Yvonne is awesome!

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★ 5

Good gym

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★ 5

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★ 5

Great people great place to work out

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★ 5

Super helpful staff and great place to workout

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★ 5

Great gym with a good amount of equipment. Not too busy where you can’t use the power equipment.

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★ 5

Great staff , always super helpful. Plus equipment selection is wide.

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★ 5

Best gym in collinsville! Have all the amenities that I need !

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★ 5

good place.

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★ 5

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★ 5

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★ 5

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★ 5

Best gym in collinsville

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★ 5

Very friendly staff and good place

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★ 5

Very nice place , all the workers here are so Polite . All the equipment are clean and all nice

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★ 5

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★ 5

Very nice and professional

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★ 5

I have been going to this location for many years and I must say it’s STILL my favorite location. The staff is always nice and helpful. This location is very well kept an clean.

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★ 5

Great place

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Great place to work out!!

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★ 5

Great friendly service!!

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★ 4

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★ 5

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★ 5

Always on time with updates and tech... the machines are always clean and the music jams!

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★ 5

Great place to workout. Am there everyday. The staff is always friendly and super helpful.

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★ 5

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★ 5

Solid gym that gives Gold’s a run for it’s money!

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★ 5

Super nice people and really accommodating

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★ 5

Is great

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★ 5

Great Service

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Usually someone working and everything is usually working

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★ 5

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★ 5

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★ 5

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★ 5

Amazing place to workout with great vibes

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★ 5

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★ 5

I love it here the people are nice and friendly. Yvonne was super nice and signed me up such a easy process

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazing location, clean equipment, and friendly customer service.

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★ 5

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★ 5

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★ 5

Good equipment, always clean and nice people!!

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★ 5

Good work out environment, always clean and good equipment.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place to train! Member since its opening.

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★ 5

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★ 5

Yvonne was very friendly and super helpful, we only got a membership recently and switched over from coming to the O’Fallon location but this one will definitely be our new go to! All around a very cleanly gym and it has a bunch of new equipment.

Source: Google

★ 5

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★ 5

I only just signed up but the lady (Sarah?) was super nice and helpful and gave me a tour explaining things well!

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★ 5

Wonderful gym, has all of the equipment needed. The front desk personnel were very helpful in getting me registered, and have always answered any questions I have had. I highly recommend becoming a member of this gym if not already.

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★ 5

I've been coming here since I was 16. Definitely the gym of choice in Collinsville. Great mix of experienced members and friendly people.

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★ 5

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★ 5

Great staff and great equipment

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★ 4

The worker's at this Club Fitness is great! But it needs updated equipment

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Such a awesome gym, never feel judged whatsoever!!

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★ 5

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★ 5

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★ 5

This facility have great equipment and is always clean. The staff is always friendly and helpful, too!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Awesome experience!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great atmosphere and always clean

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★ 5

Fantastic customer service!

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★ 5

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★ 4

Mens locker room ventilation isn't great. Its like an Axe gas chamber in there. Everything else is okay though. An honest 4 stars from me.

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★ 5

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★ 5

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