★ 1

FORTH time being charged and no updates from Club Pilates doing something about it. Basically a scam that will get you locked in absurd charges in case you cancel because they don’t provide what you expect.

Source: Google

★ 5

Source: Google

★ 1

I initially signed up thinking I was paying for just one month, but later discovered it was actually a recurring membership.

I attended a few classes, but decided to stop after realizing that my physical limitations — which I had clearly explained beforehand — weren’t taken seriously.

When I tried to cancel, I was informed that I’d need to remain for at least three months to avoid a cancellation fee. I agreed to pay the fee since I had no other option, yet they continue to charge me every month despite my cancellation. Now they keep charging me every month, making things even harder since I need be in touch with my bank constantly trying to solve a problem that shouldn’t exist.

This experience feels very unfair and misleading. The terms were not clearly communicated upfront, and the ongoing billing has been extremely frustrating. Unfortunately, it has not been a positive experience.

Source: Google

★ 1

I signed up thinking I was paying for just one month, but soon after I found out it was actually a membership. When I tried to cancel, I was told I had to stay at least three months to avoid a cancellation fee. I accepted that and finished my second month, now going into the third.

However, after letting them know that this would be my last month, they’re now saying I have to pay for a fourth month. This feels very unfair and misleading. The terms were not clearly explained at the start, and it’s been frustrating trying to cancel. Definitely not a good experience.

Source: Google

★ 5

Love everyone here at this CP studio! From reception to instructors, they’ve been nothing but helpful and motivating! Already started a new routine in taking Suspend classes every Monday, can’t wait to take more. Shout out to Leticia, Nadine, Kathleen, and Carmela!

Source: Google

★ 5

Carmella, the lead instructor at this Club Pilates location, is the best! She is knowledgeable, encouraging, enthusiastic, and even entertaining at times. Chandler, the manager, has created an inviting, friendly atmosphere throughout the club. If you’re thinking about trying Pilates, I highly recommend this studio.

Source: Google

★ 5

I absolutely LOVE the Wheaton Club Pilates. The staff is knowledgable, phenomenal and kind. I am already seeing results in 3 months. My body just feels stronger and doesn't ache like it used to. The best investment in myself ever!

Source: Google

★ 5

Brand new studio!! Everything is so nice and clean!! Everyone here is so friendly and helpful. Chandler, the manager is great and everyone else is so nice. My favorite instructor is Carmela (Hi, it’s Trang :) ) I highly recommend this studio.

Source: Google

★ 5

I started pilates back in July and I’ve loved it ever since! I’ve taken classes with Carmela, Kathleen M., and Nadine and all of them make sure to take into account what your body is able to do and how you can improve. Chandler is AMAZING and I look forward to seeing all of the club pilates Wheaton staff every time I come in!! In just the short amount of time I’ve been at club pilates I’ve seen a huge improvement in my strength, stamina, and confidence. Thank you Club Pilates Wheaton family!

Source: Google

★ 5

Source: Google

★ 5

I’m rating for my mom Jackie. She loves this studio. It’s really helping her for hip pain. There was a billing issue also and it was immediately taken care of. This is a great studio!

Source: Google

★ 5

A few weeks in and I’m already feeling amazing, both my body and mind! The staff & instructors are all really wonderful and welcoming. Not an intimidating space as you see all ages & fitness levels within the classes - absolute recommend!

Source: Google

★ 3

Had a very bad customer service experience here. Every other Club Pilates in the area has been great, this one I will not return to. Three stars for the franchise as a whole because reformer Pilates is a great modality but this particular studio is not my recommendation.

Source: Google