★ 1

Awful corporate gym with awful corporate policies. Only go here if you like being financially taken advantage of

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★ 3

Good equipment but not maintained. Sauna is not working properly, reported but no action. Not well managed.

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★ 5

Recently signed up. Met the GM Ali who showed me around. Great staff.

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★ 5

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★ 5

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★ 5

Very nice and clean gym always serviceable and the staff is amazing and helpful!! Love that I was able to find this place and will be a member for a long time.

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★ 2

Lots of equipment. However, there are many treadmills out of order and there seem to always be a couple weight machines out of order as well.

The men’s room almost always smells horrible.

And finally, the gym is supposed to open at 4:30 am on weekdays. I get being a few minutes late, but sometimes I can show up at 5:30-6 and the doors are locked.

They need a backup plan if the front desk person is sick or calls out.

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★ 5

I'm a 60yo woman. Ursula is my trainer. She's GREAT 👍
She knows how our body works.
She's very careful so that you don't get hurt while pushing you to get stronger 💪

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★ 2

Boring gym. Bathrooms always smell like urine. Treadmills are often broken. A quarter of the lights should be replaced, it’s pretty dark at night inside the gym.

The gym’s vibe is also horrible: everyone stands around and a few actually work out. 90% of members are guys. Crowd tends to be heavily blue collar, with the attitudes to match.

The staff is friendly and it’s usually empty. Overall, I’d avoid this location.

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★ 5

Solid

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★ 5

I love Crunch

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★ 5

clean,good equipment

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★ 1

**WOMEN BEWARE** male staff are in the women’s restrooms while female members are using the restroom.

I’m disappointed with my experience at this gym. While the facility has the basics, it falls short in important areas. The cleanliness is inconsistent, and staff don’t seem attentive to member concerns. I expected a higher standard for a corporate gym and would not recommend this gym to others.

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★ 5

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★ 5

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★ 3

This gym gets more ghetto each day I go. Half of the treadmills are not working and it’s probably been like that for a month or two now. There’s also so many machines that are broken and never fixed. Just sitting there to rot…. I’m just glad I’m not a man because that bathroom looks horrendous from those pictures I’ve seen😭

Update 7/26/25: I’ll say it improved a bit. Not as many broken machines. Same old same place otherwise lol . But I mean it’s a good basic gym what can I say.

Source: Google

★ 5

I’ve been traveling across the country and decided to drop in for a class at Crunch in Mt. Prospect, so glad I did! Kim was a fabulous instructor. I felt amazing getting a full-body workout and getting my heart rate up. Some of the stations were new to me, but Kim took the time to walk me through each one and made sure I felt comfortable. Great energy and great experience!

Source: Google

★ 3

I’ve been going to this Crunch location for almost two years now. I enjoy working out here and it’s a very convenient location for me. The staff is friendly, the sauna is a solid amenity, and the drink selection at the front is helpful — especially when I forget my own water bottle. That said, there are a few core areas that need attention. I’m leaving this feedback in hopes that improvements are made, because I’d really like to continue going here long-term.

Bathrooms:
The men’s bathroom needs some serious upkeep. The urinals frequently have nicotine pouches in them, and their close spacing is uncomfortable. The floor mats have blue foam that looks unhygienic, and the sink area is often below standard. Soap dispensers are usually jammed or empty, and for a while the hand dryers didn’t work — the temporary solution was wet rolls of paper towels. Adding a permanent paper towel dispenser would help. The middle stall in the men’s bathroom has no lock, and the sink water pressure and temperature are inconsistent.

Equipment:
There are only four adjustable cable stations, which tend to break down often. The fixed cables on the ends aren’t as versatile or smooth. There’s also a lack of essential equipment:
• Stairmasters are never all working at once, and sometimes the steps glitch.
• Only two adjustable pec decks, which are always in use.
• Clips for barbells are constantly missing; I’ve had to ask the front desk for them multiple times.
• Dumbbells don’t include 12.5, 17.5, or 22.5 lb weights — only 10, 15, 20, etc., which makes progression harder.
• Limited cable attachments — only one decent close-grip handle, and I’ve seen people bring their own MAG grips, which should really be provided by the gym.

Steam Room:
The steam room is currently open but non-functional, with a vacuum and cords left inside. There’s no signage indicating it’s out of order.

Water Access:
There’s no water bottle filling station — only water fountains, which have an odd taste. I usually have to twist the spout and awkwardly fill my bottle that way.

Good Things:
• Staff: Always friendly, welcoming, and helpful.
• Sauna: Great size and temperature — a big part in recovery.
• Drinks: Wide selection of beverages at the front.
• Music: Even though I use headphones, the music playing in the gym is usually great.

⸻

Final note:
I’m only leaving this review because I genuinely want this gym to be the best it can be. I enjoy coming here, but these issues have been persistent. I’d love to see some updates and fixes that match the quality of the staff and location.

Source: Google

★ 5

I was looking for a fitness center in Mount Prospect and Crunch Fitness was the best choice I made. All of the staff members are super friendly and kind. I worked with Kevin for a month as my personal fitness trainer and managed to lose over 3% of my total body fat in 1 month. He goes all out in his fitness plans for each member. He truly cares and pushes each person he trains especially those backward lunges Lol 😂

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★ 5

I’ve been going to this gym for months now and it’s great. Its not to crowded, everyone is very friendly and the environment is great and clean.

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★ 5

Young man.working the front.desk.today was very.welcoming and helpful.

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★ 1

I recently visited this gym while traveling through Illinois and was a bit disappointed. A lot of the machines seemed outdated and worn down, and the overall atmosphere didn’t feel very clean. The sauna, in particular, had a funky smell that made it hard to relax. It just didn’t have the fresh, welcoming vibe I usually look for in a gym. Definitely could use some updates and better maintenance.

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★ 5

Great service from Ali, the general manager and Kevin, fitness manager. Really took care of me and walked me thru the best membership options. Had a terrible experience at another gym and glad I made the switch. They’re really trying to turn things around and can already feel positive vibes and changes they made to the gyms atmosphere.

Source: Google

★ 3

We've been to many Crunch gyma across the country. This is a clean gym, has the basics, but it's definitely one of the older ones.

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★ 5

This Crunch has plenty of machines isn't crowded at all. It looks rough but is actually a hidden gem. Could be a bit cleaner on the floors but overall really great. Visiting from Texas and a very crowded and loud location it was really nice to have a peaceful workout!

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★ 5

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★ 1

I came in wanting to cancel my membership and was told they need a 30-day notice so I’ll still be charged the annual fee. I don’t believe this is fair, especially since I stopped coming in due to the this location’s consistently broken equipments.

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★ 5

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★ 3

Not a bad gym. Locker room sewer / drains stink, and many of the showers do not work. They need to make the investment to improve this location.

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★ 5

Ali, Victoria, & Nicole are awesome they are changing the culture here!

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★ 5

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★ 5

I was traveling from Iowa, I had an issue with my account. However, Nikki at the front desk was very nice, informative and eager to get my account issue resolved! She gave me a rundown of the gym layout and was just super awesome to work with. For that alone I would recommend the gym.

The gym when compared to the Urbandale Iowa location is dated. It has nice machines, all work and availability for those machines were pretty good as well. They are just not brand new, not an issue at all, the machines again work fine. Just not the most inspirational environment. If you’re a hard worker and actually care about your own well-being and body it shouldn’t be an issue

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★ 3

This place is overrun with high school kids nearly every day. Not necessarily the gym’s fault, but they act how you would expect. They treat the equipment like crap (which is why half of it is broken) and are in general obnoxious.

Workers are meh. Cleanliness is barely passable.

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★ 1

Dear owner, I love this gym but there’s a constant buzzing noise in the sauna and the bathroom always smells.

The gyms perceived value would be so much higher if even just these two things got fixed.

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★ 5

Great gym and the staff is very friendly

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★ 1

This Crunch is the DIRTIEST I’ve seen. This club needs work. I’ve been to many crunch fitness centers around the country. The equipment seemed in good shape but wow the bathrooms SMELLED HORRIBLE. And many of the lockers were broken. Someone needs to help them get that location in shape.

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★ 1

same machines have been broken for 2+ months 🙄

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★ 1

This was a terrible experience. I canceled my membership after a week and I was told I have to pay for another month... because I had to go in to cancel my membership. I didn't feel comfortable at all. The staff is indifferent and there was no training of equipment. Don't bother with this gym.

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★ 1

Definitivamente Florida lo supera todo,
Me mude hace poco a Chicago desde FL y fui a este Crunch y me hizo arrepentirme de mi suscripción , pues este gym se ve viejo, las maquinas deterioradas, y es aburrido 🫥

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★ 3

Fix the chest press machine i’m tired of benching every chest day 🙏🙏

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★ 5

Great gym with a friendly staff!

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★ 1

Used to go here a few years back and was great at first, crazy to see its gotten even worse from the reviews, literally everything went downhill lol. All they had to do was clean the guys bathroom and I probably would have stayed tbh

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★ 3

This place needs a lot of work. After visiting other Crunch locations, this one is sad. A lot of broken equipment, not clean, no paper towel dispensers. Other places opening up in the area I am considering switching to.

Update: guess there is a slight improvement. Looks like they got rid of the broken treadmills. Place is still dirty. Unfortunate because it's close to home.

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★ 5

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★ 4

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★ 1

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★ 5

Friendly people

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★ 1

Quite a few times over the year no one's here at 4: 30am let us in 15 minutes sometimes half hour after year went from $20 a month to $76

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★ 3

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★ 1

faucet broken, dryer been broken for forever. machine not even fixed.

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★ 1

Last few years the gym has gone downhill
Poor management and whoever owns the location has never put a dime since opening it up
Staff in front are not helpful or social to customers
Multiple issues of water damage and recently the gym stinks from the water damage that wet the turf
Of course no one is replacing
Patched up walls
Broken machines all the time
And never one new piece of equipment
I would not recommend this location at all
So disappointed
What a waste of money

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★ 1

Unless you never plan on canceling your membership, find a different gym. Their system of cancellation is a joke. They will continue to charge you even after you cancel your membership.

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★ 5

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★ 5

I have zero complaints. For the super low membership price, I get to work out on my own, basically whenever I want, before work, before church, after, work, and even late at night; and have been able to do bootcamp classes at the Mt Prospect location and other surrounding locations. I use the ellipticals, stair masters, weights, and use the turf for some HIIT training. Wednesday night boot camp classes are the best. Shout out to Coach Luz. She is my favorite coach I have had a chance to train with so far. Definitely recommend!

Source: Google

★ 1

manager needs to get it together.. how is there always broken equipment, and not a single weight clip at the bench and squat racks??? Where is all the money going to?

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★ 1

I've been a member for over a year and I can definitely agree with all the other reviews written. Crunch used to be a decent gym, but it's gone downhill. Every other treadmill is broken and they haven't been fixed in months. I've only seen technicians in here ONCE or maybe TWICE to fix them and even then, I don't think they were fixed. The steam room in the women's locker room has been broken for as long as I can remember. The sauna is constantly broken/out of service.The hydro massage is also broken. I asked the front desk when it would be fixed and they said they had no idea.. These are amenities that people want, come for AND PAY FOR. The staff is underpaid and definitely don't want to be here. They drop like flies. Gigi, however, is the sweetest and most helpful out of everyone here. I love coming in and seeing her welcoming smile. It's always nice to talk and catch up with her. She deserves a raise! Same with trainers. I've seen them go through handfuls of employees at a time. I feel like every time I come in, there's a new face. The cleaning lady even talks about how she hates it here and I haven't seen her in over a week. I'm currently on the treadmill typing this and the woman next to me RUNNING FULL SPEED, her treadmill randomly stopped and gave an alert saying "key down". That's beyond dangerous. What am I paying a BASE membership of $20 for? I could only imagine how the people who pay more money for a membership feel. Not to mention, they never charge me the same time every month. Isn't that part of a membership? Getting charged the same date every month? I'd suggest taking your service somewhere else

Source: Google

★ 5

Great

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★ 2

I really gave this place some time to just get better but clearly that's not on their agenda. Ever since Mike, the manager, left this place was left to rot with terrible management. The female manager is often relaxing up front. It's evident in the list of broken machines, dry wall patching throughout the gym & good employees dropping like flies. The only reason they get a 2 star is for the 2 very helpful & friendly employees, Gigi & Ivaylo.

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★ 1

This location seems poorly managed because the equipment is often broken, this could be because of the high traffic though. As far as gym franchises go, Crunch is the absolute worst. They have a lot of fees that are not brought up with membership fees that cost over 100$ annually. So you're really paying minimum 50$ a month. Go to any other gym. Crunch sucks.

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★ 4

Typical crunch. No one at the front desk upon arrival so couldn't get drinks.

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★ 1

Machines are always broken and outdated. Gets very crowded and mostly teens sitting on the machines texting on their phones. Dirty facility and the stuff and the manager do not care about anything related with their job there. They just eat and chat with each other or on their phones. One of the worse gyms i ever been and soon i am going to cancel my membership

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★ 3

They have the equipment most people would need but the gym isn’t very clean or organized. Expect to search the entire gym for a barbell clip or a 2.5lb pair of weights.

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★ 5

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★ 1

These guys charge annual fees without even notifying. Nothing great. just an average gym.

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★ 1

I'm waiting in the parking lot with a lot of people, it's 5:35 in the morning and there is nobody here to open the door. People are upset and leaving. It's not the first tine.

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★ 1

I usually have a high threshold for everything that is wrong with a place but crunch fitness really is the bottom of the barrel. The worst managed gym I’ve ever seen. Bathrooms always dirty and never have toiletries.

Here we are at 530am when opening time is 430am and everyone is waiting for whoever slept in. This happens very often. Machine are always broken and the place is very dirty.

This is my last straw here. Thanks for ruining my workout

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★ 1

The gym has been opening not on time recently

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★ 5

Me gusta. Cada quien está en lo suyo

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★ 1

Beware: Predatory Practices and Deceptive Charges!

I joined this gym with high hopes but was quickly disappointed. Despite the promise of flexibility and transparency, I found myself ensnared in a web of hidden fees and inflexible policies. The customer service is virtually non-existent, making it impossible to address billing issues or cancel the membership without jumping through endless hoops. The gym facilities themselves are mediocre at best, not justifying the high price tag and the stress of dealing with their predatory billing tactics. I strongly advise anyone considering this gym to look elsewhere. There are plenty of other fitness centers that offer better services, transparent pricing, and respect for their members. Avoid at all costs!

Source: Google

★ 5

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★ 1

Do NOT go here. They’ll scam you. Overcharged me almost $1000 with 2 months of personal training that I didn’t do or sign up for. Spoke to multiple managers that refused to refund me. Now it’s a little while later, and I’m a college student with my own apartment working 50+ hours a week to make ends meet. Should I have written this review sooner? Yes, I should’ve. But it still happened, nothing was done about it, and I’m still out $1000.

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★ 5

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★ 1

This gym is no longer like before, many broken machines, many staff working in front but no one does anything to fix the machines and if you say something to them they get upset or just laugh. If all of us who have membership could file a complaint with the appropriate manager, something else would be different. the truth is very bad

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★ 5

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★ 5

Ask for Dane!! He helped us so much!

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★ 3

You get what you pay for here since its cheap. What does that mean? It means occasional broken equipment that doesn't get repaired for months. This is a humble the xsport. Just don't go to planet fitness

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★ 4

It's ok, went for zumba classes was pretty empty. They don't have pool or jacuzzi but some other things as hydro massage and tanning.

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★ 4

Good gym.

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★ 5

Great Gym, classes and instructors. Luz and Mckenna have amazing classes if you are looking to tone up and build muscle. Work out at your own pace. Ivaylo is the manager there and always there to answer questions and cares about his members. Victoria at the front desk is awesome!

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★ 1

The gym is always dirty and the girl from the front desk that is the opener is not punctual and will get there very late. This has happened multiple times already.

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★ 1

Today the gym was supposed to be open at 4:30am yet no one showed up for 30 minutes. I left home to start getting ready to go into the office as I drove past the gym at 6am it was still closed. Machines and treadmills have been broken for weeks and the locker rooms and bathroom are disgusting. This is not the gym I signed up for 6 months ago. It appears teens are mostly working there and there is a lack of leadership. I hope the owner actually reads this and addresses this asap.

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★ 1

This gym used to be good when the workers actually cared..now it’s just workers sitting up front and not cleaning the gym..I always see empty water bottles or sanitizing wipes on the floor. The girl up front has had us waiting for her when she’s supposed to be here before 4:30..last time she came at 5:15..pretty ridiculous.

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★ 1

They signed us up saying no contract but later when we wanted cancel it due to medical reasons, they didn’t allow us to cancel so be careful with these fraudsters.

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★ 4

Clean, not too crowded.

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★ 3

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★ 5

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★ 5

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★ 2

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★ 5

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★ 2

Gym etiquette is non-existent and no one who works here enforces it. People will grab plates from bench presses (only having 3 is abysmal, there should at least be twice that amount) when it's completely unnecessary, spend far too long on high-demand equipment, and leave weights strewn all over the place, I've even seen weights left in the locker room before.

This also used to be a 24-hour gym that now closes at 11 most nights and only 7PM on weekends. The only time you can really get to a machine without circling like a vulture is in the last hour and a half before closing on weeknights or really early in the morning, otherwise it's overcrowded.

Source: Google

★ 5

I have never been a fan of going to the gym. I was previously at Planet Fitness. Crunch offers so much more. Classes are included in your membership as well as tanning. I also signed up for a personal trainer. Kim is fantastic and I now go to boot camp classes. I hit the gym 2-3x’s a week. Where before I was hardly going at all

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★ 5

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★ 5

Ivaylo at the front desk is very friendly and makes me feel welcomed whenever I come in

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★ 3

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★ 4

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★ 1

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★ 5

Love this gym clean and friendly staff

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

This place once used to be an amazing place to workout in. It used to have that cared. Now it’s being managed by kids who don’t care. Equipment constantly broken or in need of repair. It’s filthy everywhere, no keep up with the gym. People who work here are just standing by the front hanging out.. don’t even greet you. Just terrible to see what this gym use to be.

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★ 1

Dirty inside, a lot of faulty equipment, problems with parking near the building. Very incompetent managers and administrators, they have no interest in long-term relationships with customers, as well as the skills to do so.

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★ 5

I've been going to Crunch Mt. Prospect since it opened. I've recently noticed a huge improvement in the overall atmosphere of cleanliness and how well kept the machines etc are. especially during the past couple of months. They have hired a cleaner named Jessica who is awesome. The women's locker room is spotless now, and even has fresh flowers on the counters. This is a definite improvement from the past. Kudos to her for making a positive change to Crunch.

Source: Google

★ 4

Its alright but we need all the machines working and some punching bags hanging to bang them... come on

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★ 3

Okay gym, everything seems to always be breaking

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★ 1

First of all...Dirty, unhygienic, place. Disgusting, simply put. Second of all, terrible service. Young people who do not want to work and do not know how to hold a job. Equipment is old and about to break so that is a safety concern. This gym has got to go!!!! Awful managers/management that do NOT care about their members whatsoever. Safe yourself the time and sign up elsewhere.

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★ 1

Too many stations broken down always need repair.

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★ 5

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★ 1

Gym is very dirty. Nothing ever seems to works here. Like water fountain, Sauna. I went to Xsport and feel much better there. I wouldn’t come here Xsport is 24 hours which is nice!

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★ 3

The gym has everything to have a great workout but it's not cleaned well.

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★ 3

Men's bathroom is usually disgusting when I'm here.

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★ 4

Good gym with a variety of equipment. Can definitely be busy after work hours so I like to go in the am to beat the rush. If you use resistance bands, need a barbell pad, or ankle strap for the cable machines you'll need to bring them yourself though. And most importantly, I love the hydromassage!

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★ 4

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★ 4

Good gym the only negative thing is they need to put more cleaning stations around.

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★ 1

It’s very sad to see how this gym went down. It’s very, very dirty. The gym mats were taken away after Covid, for 2 years there was no equipment in the main aerobics room ( just 2 stinky mats that were a serious biohazard) The cleaning solutions were taken away together with the paper towels on one side of the gym so you can’t even clean the equipment before/after yourself if wanted to. Stuff really doesn’t care about anything at this location. It used to be a decent place not anymore unfortunately.

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★ 5

I love all about Crunch Fitness - Mount Prospect and I would recommend it to everyone! Trainers and staff are amazing and the workouts are super engaging.

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★ 1

I still have a membership here but haven't gone in almost 4 weeks. The gym continues to be dirty, especially the women's bathrooms. Most of the front desk people know me because I remind them when the paper towels or the disinfectant spray are out. I used to go to Planet Fitness before Crunch and Planet's cleanliness puts Crunch to shame.
The other reason I also haven't gone for almost 4 weeks is because I used to train with David. He was the best trainer they had and he is no longer there. This gym just continues to deteriorate and lose good people.

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★ 5

I love this place

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★ 5

Great gym but even better staff! Upon entering Crunch Fitness - Mount Prospect, the staff and trainers will provide a welcoming experience.

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★ 5

Having been to both planet fitness and also Xsport I think I found my gym. It’s clean, good equipment and selection plus a nice staff

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★ 3

It is a decent gym. I’ve been going there for 2 years. Prices are good and their summer college deal is great. I wish the bathroom was maintained better. Very dirty and smelly. I also wish they would invest in a bottle refill station.

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★ 5

Convenient

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★ 5

I wish they would open one in Niles. I went to Thai location with a friend and loved it. Great staff and great atmosphere

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★ 1

Joined the gym since it was close, and it makes a good effort to have updated equipment such as platforms and squat racks. However, the gym is extremely dirty. I was going 3-5 times a week and more than half the time there wouldn’t be paper towels or wipes to clean equipment, trash would be overflowing, and men’s shower smelled like something died in there at all times. I understand people are short-staffed and it can’t be perfect but it always felt like there were 3-4 people standing at the front of the gym doing nothing.

Gym etiquette from other peers was also mediocre at best (Weights all over floor, people using multiple machines / areas, etc.). This obviously didn’t help contribute to the overall gym functionality and enjoyment. Tough to set the culture standards with all that going on. Overall a really disappointing gym goer experience.

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★ 5

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★ 5

I’ve been going to this Crunch for a few years now. I’ve had much success in my gains with the equipment they have to offer. They have a great free weight section as well. The people are really nice and the environment is inviting. The staff is very welcoming. I recommend this gym to anyone of any experience level.

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★ 5

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★ 1

Don’t sign up to this gym. It will be a hassle to cancel membership. They will tell you to email and wait for 10 days. If you don’t hear anything from them, they advise to send email again. Not worth it!!! Go somewhere else.

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★ 5

I just had a Crunch One Kick Off with Adrian yesterday, after talking about my goals and coming up with a plan he made me feel very hopeful and very excited about going back on a fitness journey, he really helped me see that the gym should be a place for me to be free of stress and just be myself and it’s the place I can go for comfort and create healthy habits. He was also very good at giving direction and showing by example. He also gave me good recommendations for protein and iron supplements and help me do exercises that I can do while I have tendinitis. He is one of the best if not the best trainers/staff members I’ve gotten to work with (next to Kim Briski who’s an amazing group fitness instructor, and is the best mom)

Thank you again Adrian for making our session fun and informative. 😁

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★ 1

I don’t know where to start, I only come to this gym to use the sauna and when I ask when it will be ready for use, the direct AGM Adrian told me “ It’s because of Covid” I asked him why they are charge me 65+ for annual fees and he stated “ Atleast all the other machines are working “

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★ 5

Just started going. And manager is great.

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★ 5

Really nice gym with great hours. I've been a member for a few years now, and recently management did implement some welcome improvements. The staff is also very nice and helpful when needed.

Update: the workout area has gotten significantly busier since the COVID restrictions were lifted. And the gym is cutting down hours to pre-covid schedule starting May 1st. I will wait to see how this will affect the machine wait times. I may switch to a different gym if wait times become too much to bear.

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★ 1

was a member for 4+ years and disappointed with what this gym has to offer in terms of cleanliness and service. cancellation process almost impossible with no responses or follow-ups

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★ 5

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★ 1

I don’t understand why this place has good reviews. There are never squat racks open in the evening (they’re always hogged by groups of teenage dudes) and the floor is so disgusting the dirt literally stained the knees on my leggings. Go somewhere else this place isn’t worth your time. The floor isn’t the only thing that needs to be washed either the weights seem like they haven’t had a wipe down since the place was built. Gross!!!

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★ 5

Dopest gym in the suburbs! The staff is chill and very helpful when needed! Shout out to Dave and the crew for cutting off my lock when I forgot the keys, much love!

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★ 5

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★ 2

Wow! This place haven’t changed or been cleaned in years. Filthy to say the least. I can understand not replacing equipment but what’s the excuse for not cleaning it? Will not be going back.

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★ 1

4 years I've been a member of this gym with nothing but praise. I used to come on Sundays with my teen boys and work out. The staff used to just let us walk in (because they knew us) workout and go home. They let both sign in as guests knowing they only came on Sundays and i referred a lot of patrons to the gym. Enter in 2022 when they change over staff. Let's talk about Disree. A woman with a strange God like complex about the gym and her position as...shall we call it bouncer for entry. I show up on a Sunday with my boys and immediately I'm stopped and interrogated about the boys just signing in. I explained I was going to sign them in as guests. She proceeded to tell me my membership doesn't warrant that. I said ok so we'll just go work out and I'll settle up with you when I leave. She was rude and kurt to me telling me I'm not going to dictate how she does her job. Ok I said. I left I will be canceling my member ship and make sure everyone I've referred pulls there's and will tell people to go elsewhere. Disree your customers service is appalling. True definition of a Karen in business.

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★ 4

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★ 1

Membership here is a trap/scam. You will be misinformed about the cancellation procedure and you would have to pay the price.They make it impossible to cancel. Customer service is a joke. Apparently managers are always on conference calls/meetings/ or not present at the gym. Stay away from here. Go for other options.

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★ 5

Love the equipment, environment, and different programs they offer here! The only thing I wish they would have are disinfectant wipes to wipe down the equipment of a spray bottle and paper towels.
*update: they now have a few wipe dispensers!! It's so much easier to clean/wipe stuff down.*

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★ 1

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★ 5

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★ 5

Great staff and environment I prefer Church over xsport,planet fitness, LA

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★ 3

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★ 2

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★ 5

Best gym ever

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★ 4

This is my go-to gym because there is plenty of equipment. Can’t go wrong with 5 squat racks in one place. The down side is it gets PACKED.

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★ 5

Great gym. Decent equipment for the price you pay. Also very friendly and easy going staff.

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★ 5

The staffs are amazing. The locker room needs major renovation and equipment needs cleaning.

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★ 5

The facility is decent but David , the personal trainer is who the 5 starts are for.

David has helped me achieve my goals by doing just half of the things suggested. I only followed his workout program, which gave me the abs I was wanting, while still eating pretty much everything I enjoyed because I love food! Working with David, I never had give up dessert nor cheeseburgers. Our sessions were great and he always took his time and never rushed me, which I loved. He was always there with a list of exercises to do even on the days when we didn’t have sessions. He has got the old school knowledge with a modern twist and that’s what makes him rare and amazing! I never thought good personal trainers existed in a world filled with influencer, until I worked with David. I’m very particular when it comes to workout programs and the different approaches, as I come from an intense background in kinesiology and sport studies, David is the only personal trainer I will never hesitate to recommend to people I know and to continue working with him.

Source: Google

★ 5

Alex is very friendly and great at the front desk.

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★ 5

Easily the best gym in the area. Crunch has the most racks, heaviest dumbbells and a turf track inside.

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★ 5

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★ 5

Katie at the front desk was really helpful in setting up a trial pass for my initial experience at this gym. I really look forward to trying out this gym. THANKS KATIE!!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

I have been coming here since this crunch has opened and this is by far my favorite gym. All the workers are so friendly, especially the GM Zach. He is great! So nice and helpful. The daycare is great too, my kids adore Victoria. I would never go anywhere else! Highly recommend

Source: Google

★ 5

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★ 5

Great gym, tons of high quality equipment, and friendly staff. I highly recommend!

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★ 5

Highly recommended this gym over La Fitness!

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★ 5

Great place to workout. So what are you waiting for? Go sign up now!!! Cheap prices!!!

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★ 5

The girl at the desk was very nice and helpful!

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★ 4

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★ 5

I train with David V. He is great! Helped me get rid of Dad Bod!

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★ 5

Dropped in here for the first time and really enjoyed the facilities. Lots of space and new, modern equipment. Staff was incredibly friendly and no pushy sales stuff. Gladly would come workout here again.

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★ 5

5 star service, thanks.

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★ 5

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★ 5

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★ 5

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★ 5

Spoke with Juan at the front desk. Had some issues with my membership and payments. Very helpful and informative.

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★ 5

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★ 5

I trained with David for a little over 6 months before I went to college, and he is absolutely fantastic! He made the whole process much less intimidating as well as made my training sessions something I looked forward to all week. He pushed my limits so far past what I thought I was capable of, and made it fun in the process. He's so fun to be around and always motivated me when I was having a tough day. If you need a trainer, I definitely recommend going to him! I can't wait to come back and train with him again when I get back.

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★ 5

I really like this facility. it's close by, and has great staff that are always kind and helpful!

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★ 5

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★ 5

Great customer service and a wide variety of machines.

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★ 5

The workers there were very nice and welcoming to my dad as he signed up for the first time. Katie helped me and my dad sign up and gave us a tour of the gym. She was very nice and helpful in making this experience go smoothly. :)

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★ 5

This place is great💪🏽💪🏽💪🏽 love my workouts when I come here

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★ 5

Enjoyed my time here at crunch fitness mount prospect! Great staff and a good variety of supplements/drinks/snacks.

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★ 5

The front desk workers are the bomb ! Always so polite to me. Big gym with a bunch of space. Love it here atmosphere is the best around.

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★ 1

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★ 5

Great, clean gym. Katie at the front greeted me and was super friendly & helpful!

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★ 5

I’ve been working out at Crunch for years and be always loved the vibes i get from this gym. Great people, great vibes, and MANY great workouts! 10/10 recommend:)))

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★ 5

What can I say, this gym is amazing, and Keith (manager) goes above and beyond!! I joined after Covid lifted its restrictions and got an amazing price, basically paying for 2 people for the price of one. It's so good that I bought another year, gym is always clean and even though it's getting packed, I won't stop coming. I been a LA Fitness guy for over 20 years, but unless they close down Crunch, I ain't going back!

Source: Google

★ 1

In my almost 10 years of lifting and working in gyms, I’ve never been to a nastier gym. Trash cans are always overflowing, wipes are never replenished, the bathrooms smell like a homeless persons cardboard bed, weights are scattered throughout the gym, resistance pulleys are always broken/REALLY need WD-40, and dust bunnies are everywhere. There’s a ton of kids working there and it looks exactly how you’d expect a gym ran by teenage boys would look like. Just because a gym is cheap, doesn’t mean it has to be dirty. If you have any respect for yourself and your dollar, look else where. Will add pictures if Google lets me after posting.

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★ 4

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★ 5

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★ 3

I feel like other gyms have better machines and equipment

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★ 5

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★ 4

I went in to workout and I wasn't disappointed. It may not have been the cleanest or all of the other things you notice when you are sitting on a piece of equipment surfing your phone complaining about what you see instead of knocking out your sets, wiping down the station and moving on. Yeah, some of the spray bottles were empty but I could find one that was usable.The restroom wasn't to die for but I didn't go in there to hang out and chit chat or watch everyone coming in and out. The staff was friendly and that made me happy. Great workout at a good gym!

Source: Google

★ 1

Used to love this gym until the reopening after the pandemic. Can't expect a 5 star luxury for the price, however, college bars bathrooms are cleaner than this gym's bathrooms. Not a pleasant experience holding your breathe to get in and out of the locker room as fast as possible. The showers seem to never have been cleaned. The equipment that breaks stays broken for months on end. The young crowd that works plays games on their phones instead of working the gym. Currently in the search for a different gym. What a shame as this location is most convenient.

Source: Google

★ 1

I loved this place when they opened but the upkeep of the facilities has gotten awful. The bathrooms reak of urine, the turf area doesn't seem like it's been vacuumed since the facility opened, broken equipment goes unrepaired, and the front desk staff refuses to address these issues when they're pointed out. Shame to see such a good facility go under such disrepair.

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★ 2

The gym is well equipped but not clean. I ended up leaving for another gym. My husband and sons still go there but complain all the time about the lack of cleanliness.

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★ 5

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★ 5

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★ 3

I really want to continue going to crunch, but it has just been so dirty and smelly recently. They really need to do a better job of cleaning the gym. Equipment is great, staff is nice

Source: Google