★ 5

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★ 4

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★ 5

There are pros and cons in all gyms, but for the price to have everything you need to truly bodybuilder this is your place

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★ 5

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★ 4

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★ 5

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★ 5

Honestly love this location, although can be really busy after all the kids get out of fremd high school around 2:30. They keep up with their machines pretty well never had one out of order. They keep their facilities clean, and staff do their job. Will say they can be a lil bit more peppy with more smiles.

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★ 1

Got charged for my membership twice a month many times, but the people up front just told me to email them, WHY CAN'T YOU HELP ME HERE THAT I'M IN PERSON? THE EMAIL YOU GAVE ME DOESN'T EVEN WORK. Never got my money back from the over charge either. Go to a different gym. These people are evil.

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★ 5

Good gym, obviously you get what you pay for and this is not a 5-star in the same regard as Equinox or East Bank Club would be in Chicago, but for the price this is as good as it gets. Staff is friendly particularly the morning weekday guy and the young woman in the AM on weekends, as well as the trainers. Wide variety of equipment. I just moved to the other side of Schaumburg so I am switching to Golf Road location which has less equipment than palatine. Would overall recommend.

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★ 1

This place is the worst! You can’t get a machine because the kids are on their phones taking up space…Or machines are saved with bags and water bottles while stupids reserve 2 to 3 machines. The problem is there is no Management. I really hate going there!

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★ 4

Love the studio space here, more modern and one of the better, newer locations around this area. Gym members are chill and clean up after themselves.

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★ 5

Great experience overall! The staff is very kind and helpful and also the facility is very clean and well maintained definitely gonna bring a friend next time!!

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★ 4

Decent for the price.

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★ 5

Michael at the Palatine location was able to give me information needed about the club and hours. I had called Schaumburg and it rang for 10 minutes. When I called Palatine, Michael answered immediately both times and was extremely helpful. He seems to care a lot about the brand and the clubs, and deserves this review. Thank you for taking pride in fitness and the Crunch brand.

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★ 5

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★ 2

Plenty sufficient gym for most people’s needs. Could use a couple more cables but not a complaint. Have been going here for almost a year following the same routine and was recently rudely told to leave the cycling room having just walked in there. Was told I couldn’t be in there and the older worker needed to set up for a class, which was two plus hours later…Was using the room for some quiet and out of respect for other lifters and instead was met with this. Very disappointed considering the money I pay to use all of the amenities of this gym.

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★ 1

Overall, Cruch fitness is bad, I have taken a trial for one month for 1$ on December and canceled after that, now they are sending me texts that I need to pay 153.26$. I never used the place after that and I canceled the membership, but they are saying I did not did that.

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★ 1

I cancelled my membership more than a year ago. I went to the location in person, filled out the form they gave me and got the receipt of my cancellation. After a few months I realized they were still charging me and I called them and asked about it. They apologized and told me I was going to get a refund, but after almost a year THEY ARE STILL CHARGING ME. And not answering my calls. I haven’t been in there for more than a year and I’ve been paying 20 dollars a month. Be very careful before signing up for Crunch, you might never be able to get out.

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★ 4

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★ 3

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★ 4

Has everything I need and there isn’t a lot of people there when I go. I can get to the equipment I want and get my workout done. The locker room is also fairly clean.

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★ 4

Good gym. Busy during after school hours.

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★ 1

Careful what you sign and not get duped
Sad representation

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★ 2

The weight selectors on the machines absolutely suck and the weights are not even in the ballpark of the resistance of any weights at any other gym I've been to. Zero hack squat machines and you have to check out the clips from the front. Only one full lifting platform plus a couple squat racks. Definitely disappointing to see something like 50 (open) cardio machines and 1 single lifting platform.

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★ 1

unprofessional if it is written that it opens at 7: now at 7:30 the hall is still closed, and this is not the first time, I will close my account

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★ 4

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★ 5

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★ 5

Probably the best gym I’ve ever been to. Currently working out here, and I’m completely satisfied. Great staff, great atmosphere, and what I love the most is the music. Really good ROCK that motivates me to work out. Thanks to all the staff at this gym!💪

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★ 5

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★ 4

Wow! What a difference a month makes. The new General Manager has really made an impact- Machines are repaired and equipment is clean. New pads are on order for weight equipment. Locker rooms are clean! And best of all he's accessible, listens and solves problems.
The persinal trainers are conscientious, knowledgeable and friendly. There is a feeling of community here. (The only reason I didn't give 5 stars is because 5 stars indicates perfection). It's worth a trip to the gym. Sign up. It's a really great space with friendly hard working people.

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★ 1

DISGUSTING

they have been out of paper towels for 5 days. This is the second time in the last month or two they have been out of paper towels for multiple days.

I USED TOILET PAPER.

Machines are ripped up. They will stay like that for months before repair.

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★ 2

I have never minded this place… it’s a fine gym with basic machines. Today while there I went to wipe down the mat I used and there was not a SINGLE paper towel in any dispenser. That means NO ONE was wiping down any equipment… this place needs a health inspection, that is absolutely disgusting. When I told the front desk they said they were doing something about it as she slowly mopped the floors… I left.

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★ 5

Nice place for kids birthday party 🎉

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★ 1

Professionalism at its lowest… last night I was accused for being a creep taking photos of ppl. First off, I was taking a photo of a chest machine I wanted to ask my Dad about. My Dad called, we talked about it. I even showed proof, and he still didn’t believe me. Said I also shouldn’t be calling in the gym.

Then, he told me I was making someone feel uncomfortable by glancing over to look at them. He was apparently “watching me like a hawk” to make sure I wasn’t misbehaving. As if constantly stalking me is any better than what he accused me of. I tried to reason with him that I had no intention, but he still treated me like a criminal.

The worst of it all is not only giving me a warning but telling all his co-workers about me like I’m a target. No rules were explained to me, nor was I even allowed to reason. And falsely painting me as a red flag to all staff is insulting. Staff members SHOULD be professional. What they SHOULDN’T do, is use members to make themselves feel like a hero.

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★ 4

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★ 1

Do not sign up with Crunch Fitness in Palatine, IL. When I joined I was told I could cancel at any time but when I went to cancel they charged me for an extra month. I asked why and they said it was how their billing system worked. This was not disclosed when I joined. Very dishonest.

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★ 5

Almost 2 year update 9/18/24: they’ve cleaned up the place esp the men’s bathroom, kudos to the existing and newer staff. Everything else mentioned earlier has been consistent, abundant supply of barbell clips, broken machines get fixed quickly, even seen benches get replaced multiple times from minor wear and tear. Good job y’all, your efforts are def noticeable!

Original Review Feb 22’: Recently joined this gym as I was looking for something closer to home, and was primarily interested in free weights, and the value of my membership vs extra amenities that I rarely use (swimming pool, b-ball courts, etc)

1 week into it and I’m very pleased. Members and staff are friendly, gym is pretty clean considering it’s not as large and busy as LA/X-Sport/Lifetime around lunch time/early afternoon. Sign up process took 5-10min since I knew exactly what I wanted and called ahead of time.

The only thing I would suggest is having more clips for the barbells, but I’m assuming they’re being stolen considering they’re one of the nicest clips I’ve ever used the one time I saw them available. May consider bringing in my own set to address this issue. Still 5/5 stars overall. Hard to beat for what was $9.99, and now $15/month for the basic plan.

Hope to be here for many years to come!

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★ 1

I canceled my membership a month ago, but they gave me invoice again. They made cancellation process super difficult, and can charge you even you canceled your membership.

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★ 5

I miss this place already. $15/month for pretty much all of the weight equipment and space you could need, and it's high quality stuff. My only complaint is the weekend hours - 9 PM close time on Friday and 7 on Saturday and Sunday is pretty early if you like to work out at night like me.

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★ 1

This place is unbelievable. I signed up for a membership a long time ago, through email, phone, and in person. I paid for six months upfront and even canceled my membership, but it seems there’s some miscommunication among the employees. Now, I’m getting calls asking for payment—what for? Please check your system, emails, and paperwork. I’ve already canceled my membership, so I shouldn’t be getting these calls.

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★ 1

So many fees, it'll make your head spin. I canceled my subscription and then got charged another $93. It's a disgusting place, as well as the staff being rude and strict. I implore you not to waste your money.

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★ 1

If you sign up for a membership and try and cancel it in the first month for whatever reason, you will be charged at least $100 anyway in mostly fees. It's also filthy and not very well lit up. Very disappointed...

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★ 4

I’ve been a member for a few years now and the instructors are wonderful, they really care about their members! There has been a recent change in management and many improvements are being made to maintain a higher quality facility

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★ 5

Nice gym!!

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★ 1

Terrible vibe at this gym, they intentionally dont turn on the lights to save on utilities, which turns this place dark and a breeding ground for creeps, which this place is filled with, people who are there to gawk at others and not workout. Only if they opened up all the lights it would discourage these creeps from being inappropriate. if you have kids or young adults dont send them here unsupervised, its not safe.

There are a lot of entitled members here who lack even the most basic gym etiquette, they go around asking people how many sets you have left, when you say two, they dont go find something else to do, instead they stand in your face with their arms crossed like a bouncer at a gym trying to kick you off the equipment, this is worse for women on squat racks, as people stand behind them the entire time ogling till they are done using the rack. The gym can easily solve this problem by putting up wall signs to remind ppl to respect others space and follow gym etiquette, gyms 10yrs ago use to have these signs

Social workouts and gym dates - get ready to deal with social butterflies who are there to be social and not train, couples who are essentially on dates making out on equipment but pretending like they are training, they spend 30mins actually training, and hour and half standing around and talking, to the gym this is not a problem, to paying customers who are there to workout this is a big nuisance which no one seems to care about. If you have options look elsewhere, this place is not worth the trouble.

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★ 4

Clean and spacious gym with decent set of equipment. Most equipment looks to be in good shape and well maintained. there is no swimming pool or spa

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★ 5

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★ 1

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★ 5

Super dope staff definitely recommend this gym if you live near by

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★ 1

Can't get them to stop charging my card after cancelled. Don't do it .

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★ 4

The site is clean, and the staff is attentive. The personal trainers are awesome. You'll get a great workout with any of them. The equipment has been refreshed, so come in and pick up something heavy!

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★ 1

I called to this gym to cancel my membership! They said that it would take up to 30 days to cancel, I said okay and was waiting. Before my charge date I called to check in to make sure that my membership is cancelled. Unfortunately, it didn’t they charged me again. Why are they lying to me ? I’m really disappointed with this gym.

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★ 1

This place is sad. From the moment I stepped in the door, there was no energy, there was ONE employee sprawled on a chair scrolling on his phone. No greeting, no hello, no goodbye, nothin! I was traveling from FL & my home gym is night and day different! Maybe the one employee they had could wash the windows or something to make himself useful.

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★ 5

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★ 5

Best gym also back massage machine is awesome.paying $23 monthly.

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★ 5

Good and clean gym

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★ 5

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★ 5

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★ 1

THE WORST GYM IN THE WORLD I have tried to cancel my membership and this is the 5th month that they keep charging me I have tried to talk to thousands of people and nothing this morning I wake up and I see a charge of more than $106 to my account really they are the most thieves!!!

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★ 4

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★ 5

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★ 1

I have been trying to cancel my 2 memberships for the last 3 months, because I recently became disabled. I have emails going to Zack Isoda their Operations Manager, multiple times asking that he cancel the 2 memberships. On his last email he said he would credit my account. This month again I am charged. Because of this I will never return to this gym once I am healthier, and I will tell everyone I know never to join that gym. I have no choice but to contact the better business bureau, as they are stealing from me by continuing to take money out of my account. I have never been more disappointed with a business before. I will also attempt to contact ownerships. As nothing else seem to work.

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★ 5

Awesome new gym

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★ 2

Clean up your gym, Crunch.

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★ 4

This is a Crunch Fitness.

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★ 5

I have been pleasantly surprised of how great this gym is! Brand new equipment, tanning beds are much better than in a tanning salon. Love to come here.

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★ 1

Rather drink rain water than their water at the water bottle refill station.

Also, hours are shorter than other locations during the weekends. Lame.

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★ 1

Bad experience they tried charging me 200 some dollars for a month still a on going battle to this day

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★ 5

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★ 1

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★ 5

Zach helped me cancel my membership and he was very helpful!

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★ 5

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★ 4

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★ 5

In one word, very comfortable.👊🏻🤩

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★ 5

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★ 3

I've been going to this gym once or twice a week for almost a year now as a guest, my girlfriend has had the membership for about five years now, I like the equipment and the establishment overall and never had an issue with any of the other people that come here to workout and I was considering switching memberships from my old gym.

Today 3/19 at around 10am as we were working out in the loose barbell area near one of the punching bags, a fitness class was about to take place and one of the instructors(Lisa) walks past by us, and says "be careful! I dont want you to get hit on the head with a weight ball" comes back around a minute later and says the same thing, and finally a third time, but this time, grabs my girlfriends gym bag and throws it next to her as she was in the middle of her set. This of course was aggravating to us and she replied we had heard her the first time. This sparked a back and forth between them two and at one point Lisa says, "I don't know who you are" and claims she's the Gym owner and she can terminate my girlfriends membership right at that moment and continued to make unprofessional comments, we finally grabbed our things and left.

First, I think is disrespectful enough to interrup a stranger in the middle of a workout, touch their property and even more throwing it the way she did.
Second, recognize the need to use an area or equipment, but if someone is there using an area or specific machine, we all know we respect said space until it's available, not harass the person to make it hurry up so that we can use it. we are all paying to use the space and we should have the right to be able to do such without being harassed and even less by a staff member.

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★ 1

The staff was very lovely, no problems with them at all!

I read the reviews before coming to this gym and the majority of them said that the gym was dirty but I wanted to give it a fair chance—don’t make the same mistake I did. The gym was actually disgusting and there are multiple machines that need to have their covers replaced. There are giant holes from the wear/tear which is normal but it needs to be replaced! That’s an infection waiting to happen. I had to go to another gym because it was that triflin. Get it together + don’t charge people 15+ a month for a nasty gym.

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★ 3

Have been going here for about 2 years. Pretty good for a commercial gym. Paper towels are out in the machines most of the time. The slides on the cable machines should be lubricated more often. Most of the time they feel stiff and I have to ask the staff for a can of wd-40 to lube them.

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★ 5

Very friendly and lots of equipment to use!

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★ 5

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★ 5

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★ 5

Great shake selection

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★ 4

Pretty, pretty, pretty good!

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★ 5

Wonderful

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★ 5

I love it

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★ 4

Morning is better less people

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★ 1

SCAM - Haven’t gone to the gym for months. I cancelled my membership in august, which I came in to the building to do. This already struck me as odd - how could you not cancel a membership in person?

They told me I had to email someone else. I did and they responded that it was cancelled.

Today I just saw the charge on my credit card for all these months. Now I have to call my cc company and cancel all the fraudulent charges in the last few months.

Absolute scam. Even with written confirmation that my membership is cancelled I’m still being charged.

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★ 5

Looking to get stronger, improve your cardiovascular capacity, or loose a few pounds? Then this is the place to go and achieve those goals.

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★ 2

This is the way they treat their paying guests. Your choice.

Staff is quite unhelpful and care-less around anything membership related.

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★ 5

This is a premiere gym for the serious workout crowd and novice gym goers alike. With a wide selection of free weights, benches, machines, cardio equipments, and a HIIT zone, you will find whatever you need for all your exercise needs. Additionally, the crowds are never to the point of impeding your workout routines even during peak hours. To top it off, management and staff are amazing and the prices are very very reasonable. Highly highly recommend it!

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★ 5

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★ 5

Absolutely amazing experience.

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★ 1

Equipment quality is subpar and the staff is disrespectful.

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★ 1

Utterly terrible gym, awful equipment, rude staff, and idiotic policies

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★ 1

Close way too early from Friday to Sunday. Nothing to watch beside “Fox News” and “House Hunting” shows. If the staffs decide to change channels, Cubs or White Sox. We all going to go somewhere else after a year contract.

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★ 4

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★ 5

Great place

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★ 3

Ok gym, gets a little busy but manageable. Men's bathroom must get serviced once a month because there's never any soap. Sleepy staff.

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★ 5

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★ 5

Your everyday commercial gym. Decent equipment.

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★ 5

Love how organized and clean it is!

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★ 5

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★ 5

Great gym, nice staff!

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★ 5

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★ 5

So far so good. We like the nautilus equipment. The hydro massage was great!

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★ 5

Good gym good equipment nice staff.

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★ 5

Very nice gym and the workers are friendly.

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★ 5

This place is amazing.

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★ 5

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★ 5

Love this place amazing

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★ 5

I love this place very spacious and the workers are very helpful

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★ 5

This place has everything you need. Awesome gym experience and vibe

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★ 5

Great gym

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★ 5

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★ 5

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★ 5

Fantastically c gym for all the new equipments and friendly staff.

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★ 5

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★ 5

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★ 5

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★ 5

I have had an absolutely terrific experience at Crunch Palatine. The assistant manager Matt is genuinely one of the kindest, sweetest, most compassionate souls I’ve ever met. He is always receptive to my questions, concerns, and requests. I love Crunch Palatine, and I love Matt 🥰🥰🥰

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★ 5

Good variety of machines and good environment

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★ 5

Nice place, has a nice row of machines focusing on all parts of the body

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★ 5

Well serviced and immaculate. Customer service is top notch and the gym has plethora of equipment and classes. Tons of fitness options and classes for novices and advanced trainers.

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★ 5

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★ 5

Third time here, and I have to say the workout environment is healthy for beginners to non. Friendly staff & clean gym.

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★ 4

Good gym, nice and helpful staff

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★ 5

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★ 5

Great gym

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★ 5

Crunch has great equipment and has great employees. Love coming to this place to not only workout but hangout with my friends. It’s a great social spot to go to.

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★ 5

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★ 5

Great utilization of the space as far as equipment. Great staff.

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★ 5

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★ 5

Great experience, amazing atmosphere, front desk was a delightful encounter. Best gym ever

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★ 5

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★ 5

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★ 5

Great front desk

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★ 5

Very great employees, place is very clean. Very friendly staff overall

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★ 5

Great employees, the machines are always clean 💯

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★ 5

The staff and the other gym-goers were so nice and helpful!! Especially when I first got my first membership

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★ 5

Crunch W

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★ 5

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★ 5

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★ 5

Love the equipment here! Staff and members make the gym worth it! Always look forward to working out here. Yousuf is always on point.

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★ 5

Great machines, good facilities, helpful staff.

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★ 5

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★ 5

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★ 5

I love this Gym.

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★ 5

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★ 4

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★ 5

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★ 5

Good staff and good equipment

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★ 5

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★ 5

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★ 5

Best front desk employees, everyone is nice and polite. Especially Nick, he’s the man.

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★ 5

This place is the best! So supportive and cool

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★ 5

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★ 1

Dirty. No one wipes down the mats. I felt gross when I left. Older than it looks online.

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★ 5

Cool place, friends said great things. Just signed up!!!

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★ 5

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★ 5

Great gym, cost effective, clean

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★ 5

Great gym

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★ 5

Fire gym

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★ 5

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★ 5

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★ 5

Clean gym with friendly staff

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★ 5

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★ 5

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★ 5

Front desk people amazing

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★ 5

Front desk people are really helpful

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★ 5

This place smells alright..

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★ 5

I’ve been going to this gym since I recently moved to the area and I have been so happy to all this my new home gym. Always clean, weights always racked, and my morning visits always go uninterrupted and great! Been to many crunch locations and this has to be my favorite.

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★ 5

Great staff and clean sanitized equipments enough room for everyone. Opening and closing hours are perfect.

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★ 5

Nice place always clean and staffs are very kindly

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★ 5

Bobby, Daniella, and Anthony are top tier employees and make Crunch Palatine an amazing gym.

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★ 5

Very clean and organized equipments love working out here the staffs are amazing

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★ 5

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★ 5

Amazing staff and equipment!!

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★ 5

Very cool gym. Amazing.

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★ 5

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★ 5

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★ 5

Clean gym and lots of equipment as well as friendly staff

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★ 5

Absolutely love this gym, 5 stars all the way.

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★ 5

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★ 5

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★ 5

The staff is great, love it here!

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★ 5

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★ 5

Super friendly gym staff and the equipment is always in the best shape possible!

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★ 5

Front desk always very friendly

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★ 5

Love this gym!

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★ 5

great people there

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★ 5

The workers her are extremely polite. Good gym, good equipment everyone is nice

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★ 5

Gym had very polite employees and everyone does their own thing. It’s a pleasure going almost everyday. Has more than enough machines and any issues with them are fixed asap

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★ 5

Great gym, just ask the Front desk man for help

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★ 5

Love this gym. Very friendly staff and tons of equipment. Zach is awesome!

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★ 5

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★ 5

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★ 5

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★ 4

Y’all need a sauna instead of the hydro massage and body scan.

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★ 5

Great place to work out. Staff are wonderful

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★ 5

Great gym! Clean, had what I needed, nice staff.

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