★ 5

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★ 4

FFC Park Ridge is a solid fitness center — clean, modern, and packed with amenities. The staff are friendly and professional, and the locker rooms are some of the nicest I’ve seen in a gym. The equipment is always in great shape, and there’s rarely a wait for machines, even during peak hours. The group classes are well-run, and the instructors actually seem to care about your progress.

It’s a bit pricier than some other gyms in the area, but you do get what you pay for in terms of quality and atmosphere. The parking can get a little tight during busy times, and the cafe could use a few more healthy snack options. Overall though, FFC Park Ridge is a great place to work out, unwind, and feel part of a community.

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★ 5

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★ 5

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★ 5

I have been a member here for a year and I like it. Brian is the best instructor, always gets me out of my slump with his motivational spirit and positive attitude. Clean locker rooms and gym. I wish they had more equipment, but it’s limited by space.

Source: Google

★ 5

The gym is nice and clean. Personally for me it’s a bit too busy (pretty much all the time). I’m only using this facility for the pool and Pilates classes. Emily is the best Pilates instructor! Extremely happy with the results! Thank you!

Source: Google

★ 5

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★ 1

Terrible Experience – Do Not Join!

I was a member here for over 2 years, and when I decided to cancel my membership, I thought I did everything correctly. I followed the steps I was told to do, but apparently, I missed something. I was under the impression my membership was canceled, but months later, I kept getting charged. The worst part? I had no idea I was still on the hook until I got a notice that it was sent to collections.

Not only did they keep charging me after I thought I had canceled, but when I reached out to the staff for help, they were rude and dismissive. I’ve never been treated with such lack of professionalism or empathy. It's clear they don’t care about their customers – just your money.

Avoid this place at all costs if you value your time, money, and mental well-being. The lack of transparency, terrible customer service, and shady billing practices are not worth it.

Zero stars if I could.

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★ 5

Good gym, amenities and atmosphere. Slightly expensive but you get what you pay for

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★ 2

I have been going to this location for about a year since I moved into the area. Prior to that I have been a member for various downtown location. I do have to say that the upkeep in Park Ridge is probably the worst (compared to West Loop, Gold Coast, Lakeview, and South Loop). For example, they always have AC issues. In the past 3 days the heat index outside is close to 100 degrees. The men's locker room's AC has been down for the past couple of weeks. This happened last year as well for about a month. Basically, after you shower and get dressed, you are drenched in sweat.

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★ 3

Nice gym but why is it so hot and humid inside all the time?? It’s like they don’t turn the AC on

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★ 4

FFC is a fantastic gym with great amenities, a clean environment, and a wide variety of classes. The equipment is modern and well-maintained, and the staff is generally helpful and professional. I especially enjoy the group fitness options and the spacious layout.

One star off just for occasional crowding during peak hours and limited parking at times. Overall, it’s a great place to work out and stay healthy—highly recommend!

Source: Google

★ 5

Massage:⭐️⭐️⭐️⭐️⭐️
Janette C. is hands down one of the best massage therapists I’ve ever experienced! Her knowledge of the body and technique is on another level. She truly takes the time to understand what your body needs and customizes the massage to target problem areas while still making it a relaxing experience. I left feeling lighter, looser, and completely renewed. You can tell she genuinely cares about her clients and their well-being. If you’re looking for someone who’s skilled, professional, and passionate about what they do—book with Janette C. ASAP. You won’t regret it!

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★ 3

Gym is fine but only has one smith and plenty of inconsiderate members that do 25 sets on the machine

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★ 5

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★ 5

Great gym.spacious Cafe cool outdoor pool deck and lots of equipment in a spacious area.

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★ 4

I love group fitness, but I was hoping I could enjoy hot tub and steam room without other members changing their workout clothes at the pool area and even getting into steam room wearing workout cloths!!!

Janet L.

Hello,

Thank you for reaching out. Glad to hear you are enjoying the club. The issue you bring up is a tough one for us to monitor as we don't always have staff in the pool area. If you do see this please let a FFC team member know so we can address it with the member. We do have signage however this is a hard one to get all members to abide by.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I’ve been going to FFC for a while now, and it’s overall a fantastic gym! The facility is well-maintained, and the staff is always professional, ready to answer any questions or concerns you might have. A special shoutout to Mark and Emily, who have helped me on several occasions – their customer service is top-notch.

The gym is kept clean, which I really appreciate, but there is one issue that knocks off a star for me. Some members work out barefoot and leave their stinky shoes in random spots across the gym floor. It’s honestly gross to come across that during my workout. I’m not sure if this is allowed under the club’s policy, but it’s something that needs attention. Just like gym bags shouldn’t be carried around, shoes should stay on our feet during workouts.

If you’re wondering, stop by the main floor between 4:30 and 6:00 pm to see what I’m talking about!

Despite that, I still enjoy the gym overall. Fixing this issue would make it a solid 5-star experience!

Downgrading my 4 stars rating to 1 as the issue mentioned above has not been addressed.

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★ 1

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★ 5

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★ 5

I came to attend a class my friend was teaching, very clean gym, lots of amenities and great selection of group workouts.

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★ 5

Thank you so much! That was so sweet!

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★ 2

This gym started out great but has seen better days. They finally got new equipment. If you want to work out with high school kids in socks, this is the gym for you. Sad to see they let the high-school kids ruin this place. I will be leaving!

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★ 5

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★ 1

Tried their café today it’s absolutely disgusting. There’s a reason why most gyms have closed their interior restaurants and that mindset still remains true. What a waste of money.

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★ 2

Used to be worth it. Up to 150 per month. Friday closing at 9 is annoying. Original contract when weekday hours were 24 /5 but never went back after covid. Basketball court is always jammed with pickle ball. Kids working out barefoot is pretty gross. Joined PF so I can get my 24/7 at 25 bucks a month due the whole country and free guest every day.

Source: Google

★ 3

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★ 3

Please correct your clocks. They are off by several minutes. I was leaving a few minutes before closing time. Your employee locked myself and another member inside the facility. We had to leave through the emergency exit in the day care center since no one came to let us out. The fire alarm went off. Please make sure this doesn’t happen again. It’s inconvenient. Thank you

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★ 5

Great looking facility. Friendly staff. Clean with a lot of variety.

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★ 5

I was very apprehensive joining a gym after doing years of yoga at a small private studio. But, I was looking for more. I wanted a larger variety of classes and times, as well as a pool, and the option to use work out equipment.
After being a member for about a year now, I can tell you that I believe I made the right call. Tons of great classes with amazing instructors! Staff is very welcoming, friendly, and helpful.
Gym is clean, and well maintained.
Love this gym!

Source: Google

★ 5

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★ 1

FFC please educate your trainers on exercises that would be useful for people with disabilities. The trainer told me numerous insensitive things like I didn’t want to be there when I wasn’t able to do squats. They suggested if I didn’t want to invest in a gym membership to invest in a physical therapist. I never felt so discouraged.

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★ 5

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★ 5

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★ 5

Amazing experience at FFC. Maintenance/cleaning crew keeps everything so clean. Flora, who works in the women’s locker room does an amazing job keeping all the supplies in the bathrooms stocked and accessible. Props to her and her hard work. Thank you FFC!

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★ 4

This gym is very nice and clean. Staff is friendly. They have a nice outdoor pool and bar. The one thing I wish they had is a Sauna. This would make it 5 stars. I think a lot of people love the sauna, so I am not sure why they don't add one, that would be one main reason I would move on to another gym. Also, they are not 24 hours, and they close even earlier on weekends, so keep that in mind if you are looking for late hours. They do have a lot of classes and a spa area which is nice.

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★ 1

This place has changed...for the worse. Stephanie Campione, the manager, is horrible and never calls you back and is not helpful at all. They cut their hours down and raised their prices. I'm done with them

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★ 5

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★ 5

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★ 5

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★ 1

The worst customer service

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★ 5

Top notch health club with many amenities including free parking. Excellent staff, 10 minutes from O'Hare Airport.

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★ 1

Disappointed with ffc, because when I took the membership, I was not warned that regardless of whether you join ffc a week or 2 days before the end of the month, they delay for a month, not from the date you signed up.
I joined ffc on February 24, paid $138.45 for membership, and a week later I was charged 149$

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★ 2

overcrowded and dirty, unruly teenagers with no manners run the place

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★ 5

Great place to work out. I love they have a steam room, hot tub and swimming pool.

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★ 5

I grabbed some food
Southwest salad was delicious
Spectacular food and view
A sunny morning

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★ 5

Great experience as usual at FFC. I want to take a second to show some appreciation for Eric at the front desk. I recently got a new phone and had trouble signing into the app, all I asked for was to get signed in manually. He went ahead and got me my account login information. In a world where many do the bare minimum Eric is distinguishing himself as someone who goes above and beyond. Thank you brother.

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★ 1

Updated review:

Hoping a lifetime fitness will open in the area!

NOT a family friendly gym, this gym is getting ridiculous with their rules! You can sign up your kids as members (+13) but you can’t bring them as a guest because they are not 18+???? Also the hours for family time on Sundays 1-5? No one is there to workout on a Sunday morning anyway so why not make the hours earlier? We have been members since they opened and starting to look for a new gym.

Loved the formula class!!

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★ 1

This place needs a deep clean. I’m not sure who’s in charge of house keeping, but they need some serious training. Broken equipment, dirty floors that get a 30 second mop once a day. Towels everywhere. Garbage left all over the locker room and even the gym floor.

The attached picture shows the disgusting, crusted piece of gum left on a locker for over a month. I know their cleaning staff sees it every single day yet they won’t clean.

If I’m gonna workout at xsport, you can at least not charge me $160 a month.

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★ 4

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★ 5

Really like the FFC location options.

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★ 1

I unsubscribed two months ago. But they keep charging my money

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★ 5

As much as I love the South Loop Location, this one is amazing as well. Super clean, great atmosphere, clean pools, huge parking. Thank you so much to the General Manager for making this club outstanding.
Also, the child care center here is very professional, you won’t have to worry about your little ones when you are working out.

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★ 5

I was a member hear in the past the gym is super clean the members are very friendly and the staff always takes care of any problem or concern you have as a member.

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★ 5

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★ 5

Love this club, the staff and equipment are top notch!

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★ 3

Clean facility for sure. Very well kept. Some staff are nice. Others are rude. In the beginning years the club was affordable and accessible. The cost has risen nearly 50% with nothing new. They all too many young TikTok teen trends in the club now. I actually left FFC all together. Wasn't worth it anymore.

Source: Google

★ 1

I loved this gym but more recently its overly packed. They conduct all the group activities at the same time and there’s literally not one room or piece of equipment open. It worked with my schedule before and wasn’t so bad during the summer but this is absolutely ridiculous. I cant even swim in the pool because every time I am there they have kids swim lessons or whatever they do and regular paying members cant even utilize that area. overly crowded you will end up just doing damn cardio.

Source: Google

★ 5

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★ 5

I had a wax appointment with Jennifer at the salon. She was very professional and kind. She walked me through the entire process and answered all of my questions! She was a delight and made the experience super easy. I will defintiely be coming back to her again!

Source: Google

★ 1

FFC has been a consistent part of our lives for the past 5 yrs. Prior to me moving to Chi, my husband signed me up so we could work out together when I was in town. When we first started going it was clean and a space we felt promoted positive gym culture & truly lived by their core values.

Over the years things have shifted: high turnover, HVAC issues including leaks, member rate increases almost yearly, health & safety concerns-the biggest being a dirty facility. We (my husband, his daughter & myself) take pride in our environment and contribute to maintaining the gym: rerack weights (not just what we use), organize attachments, clean machines, barbells, dumbbells before & after use, and report broken equipment & safety concerns to mgmt. We’ve advocated for this facility and referred numerous members over the years, and spent money at the cafe & spa. Having both owned businesses and me being in service & hospitality for the last 25 years we understand how important it is to receive and provide feedback. In the last 6-8 months the cleanliness decline has escalated and we've provided feedback to staff, managers and corporate. Our ongoing concern of this issue was met with an inappropriate response from GM Janet Long making light of our feedback and followed up with little to no impactful and consistent changes to address it.

Recently a no bag policy was implemented, which I heard about because my husband was approached in the locker room by a Manager, a seemingly odd place to have a professional conversation. He stopped carrying his usual gym bag and we chatted with other members who also carry bags that hadn’t heard about the new policy. Trainers worked out with clients who had bags during sessions and numerous members had bags with them during their workouts. Aside from the locker room encounter it was business as usual and no visibility of a new policy, so after a week he decided to begin carrying his bag again. The same Manager from the locker room approached my husband again, this time mid workout to enforce the new no bag policy. Shortly after, my husband received an email from GM, Janet stating our memberships were canceled for refusal to follow club posted policies.

From a guest service standpoint, this is highly alarming. If a new policy is to be introduced it should be done with clear written communication to ALL members as well as provide a grace period. This policy is not in our contract, there was no written communication to members and no signage throughout the facility (with the exception of 1 small sign in the lobby, which was easily missed). It is however listed in the Code of Conduct along with reracking weights, no congregating and cell phone usage. It would be interesting to see violations for other guidelines result in canceled memberships.

FFC failed to contact me directly to communicate my membership had been canceled. After a few requests, 2 weeks later, GM Janet finally contacted me directly. We established additional money was owed to us, which should have been realized and executed at the time our membership was canceled, not upon request. During that conversation, Janet stated that my membership had NOT been canceled and I was welcome back at any time. My husband received communication the day after my membership “wasn’t” canceled, from the Senior Director of Fitness offering to reinstate myself and his daughter, and the following day Janet herself offered to have us reinstated. We obviously declined. The lack of accountability and disrespect is both disappointing and insulting.

It is unfortunate that FFC views member feedback as a nuisance rather than an opportunity to improve health and safety conditions for their members. With consistent rate increases, funds should be reinvested into training programs to provide staff and leadership the tools to follow through on their purpose to enhance the lives of guests and live by their core values. There are many viable options in the wellness space and recommend finding a facility where the cost aligns with the value.

Source: Google

★ 5

Clean gym and Mark was able to answer every question!

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★ 1

Can you please turn down the music? It's not fair that even with my earpods in maximum volume--I can still hear your music...LMK.

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★ 5

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★ 1

Wasted our time with an invite for a "Free Trial Guest Pass", but when we arrived, they tried charging us $30 each for day passes, despite another associate, initially telling us, contrary. Very disappointing and didn't feel appreciated, as a potential new member.

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★ 2

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★ 2

used to be a member here and it was really nice but their membership policies now are absolutely ridiculous. Exorbitant fees for short term memberships and they don’t do daily passes anymore unless you’re with a member. I guess they’re too good for the general public now.

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★ 5

Long time member. Wish there were more class offerings for cycling in the evening during the week.

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★ 1

I was saddened to learn the Tiffany Hoover, a member of the salon at the FFC in Park Ridge was no longer employed there. She was an extremely helpful and friendly employee who assisted me on several occasions with issues I was having. I truly enjoyed coming into see her in the salon on a regular basis. I must admit that I will attempt to find where she has transferred to or where she is working now take it my money to that location.

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★ 5

I had an excellent full-body massage last night at FFC - Park Ridge !!! It was a fantastic massage, focused exactly where I requested in a lovely setting. I will be going back! ...
Thank you, Alece!!! You making it happen
Amazing!!!!
Amela

Source: Google

★ 1

This Gym is getting ridiculous. They just raised my membership by 30$, but this place getting really nasty! dusty equipment with splashes of who knows what, mud on the floor in the class rooms , tons of towels in the steam rooms and residues. also what's the point of reserving lanes in the pool if noone respects it . kids acting like they are in a school gym . super wet floors everywhere in the fitting room . at this point this place an overpriced xsport .

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★ 5

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★ 5

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★ 5

Great staff great ambience, beautiful pool indoors and out great equipment, fantastic trainers, awesome juice and smoothie bar/café impeccably clean locker rooms and rainhead showers. Pretty much a dream!!!😘

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★ 5

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★ 5

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★ 3

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★ 5

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★ 1

Wow I recently had the unfortunate experience of dealing with the General Manager of FFC Park Ridge, Janet, and I must say it was nothing short of appalling. As a veteran, I have always believed in supporting businesses that prioritize and respect those who have served our country. Unfortunately, Janet's behavior left me feeling anything but respected and valued.

From the moment I walked through the doors, it was clear that FFC Park Ridge was not a place where veterans are welcomed with open arms. Janet's lack of understanding and empathy towards veterans was evident in every interaction I had with her. She appeared disinterested and dismissive, showing no regard for my past service or the sacrifices I made for our nation.

Not only was Janet unfriendly, but she also displayed an astonishing level of pettiness. It seemed as though she went out of her way to make my experience as unpleasant as possible. Whether it was constantly changing the rules and requirements for membership or enforcing unnecessary and arbitrary policies, Janet seemed intent on exerting her power and making me feel unwelcome.

also, when I approached her with my concerns and tried to have a civil conversation about the issues I was facing, she responded with condescension and a complete lack of professionalism. Instead of addressing my concerns with empathy and understanding, Janet dismissed them as insignificant and proceeded to give me a lecture on how her policies were non-negotiable.

As a customer, I expect a certain level of respect and customer service, especially from the general manager of a facility. It is deeply disheartening to see someone in a leadership position, such as Janet, failing to meet these basic expectations. Her behavior not only tarnished my perception of FFC Park Ridge but also the fitness industry as a whole.

I urge any veterans considering joining FFC Park Ridge to think twice. Janet's lack of veteran-friendly policies, combined with her pettiness and unprofessionalism, create an environment that is far from welcoming or supportive. There are plenty of other fitness centers out there that genuinely appreciate and value the contributions of veterans.

In conclusion, FFC Park Ridge's General Manager Janet's behavior towards veterans and her petty attitude were both disappointing and unacceptable. I strongly advise against supporting a business that shows such disregard for those who have served our country. help me petition for the removal of janet from park ridge ffc

Source: Google

★ 5

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★ 1

I am very disappointed the communication at the club. Staff are not at all genuine nor caring about circumstance. The only goal is to collect your money and make more money, no real concern for you as a person.

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★ 1

This place closes the turf down every single night at 6pm to host a group fitness class where only two people show up.

3 bench presses, 5 squat racks. (3 racks when the turf is being hosted for the two student class where they do body weight exercises) They don’t let you use the squat racks while they host their two person class. Not sure why they need to close a whole section of a gym off for that? The rest of the members pay good money to use the turf, especially when we get home from work and come at 6pm. The management will deny this claim online, but everybody knows this to be true.

Equipment is constantly broken and will stay broken for weeks at a time. Management will attempt to deny this claim, but again all the members know it to be true

There’s no enforcement of rules and regulations here. I.e the countless teens running around, throwing things, leaving equipment out, not being clean, smoking in the locker rooms, the list goes on. Management will attempt to counter this claim by saying they have to abide by a code of conduct, but this conduct is not enforced by staff.

House keeping staff is extremely rude. One guy walks around with a chip on his shoulder and mean mugs people. Why would anyone want to workout in an environment where this behavior from staff is condoned?

I pay over $100 a month to not be in an xsport type of environment. Nobody working here cares though.

Whatever, the outdoor pool is nice though

Source: Google

★ 5

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★ 5

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★ 4

I love FFC I really do. However the only downside to it is all the little kids. Steam room and pool should strictly be 21+. There’s all these little high school boys hogging the amenities and hogging machines and just acting obnoxious and loud and inappropriate. The way that they act is off putting to members who are looking for time to relax in the hot tub, pool, steam room, etc. Us adults are using the extra amenities as a relaxation and recovery process, and these teenagers are using it for social time and just acting childish. I think that if you’re under 21 then you shouldn’t be allowed access to these areas at all. Or at least, make teen hours 4-6pm.

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★ 5

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★ 4

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★ 5

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★ 3

I toured here and had a workout. The facilities are first rate and the people were very friendly. The child care center is also a huge plus for me. Unfortunately they are extremely pricey. Big initiation fee followed by a monthly rate that is higher than any other gym I’ve ever been a member at. What makes that even more frustrating is that a large amount of their fitness classes require additional payment. They also have a set of CrossFit group workouts that require an additional $99 a month…basically the cost of just paying for a CrossFit gym membership.

Bottom line: if price is no object for you, FFC will have everything you need. If you are at all limited by price I’d look elsewhere.

Source: Google

★ 5

I joined earlier this year and I couldn’t be more pleased. The main reason I joined was for the Pilates training and it does not disappoint. I’ve been working with Shanna T. And it’s been an awesome experience. She’s positive, a good motivator, and most importantly - she laughs at my jokes. J/K… workout routines can be a drag sometimes. But not with Shanna it’s a very fun and positive experience.

Source: Google

★ 1

It seems that teenagers are a problem here. I don’t mind teenagers working out. The problem is when you have 3-5 using one area of the gym walking around practically barefoot. I go to multiple FFC gyms around the city and I like the layout here but it seems that the teenagers hogging machines is a problem. Considering going back to Xsport where you pay for what you get.

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★ 5

Great clean space, clean showers and bathrooms, good atmosphere, polite and respectful staff.

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★ 5

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★ 1

I'm so disappointed. Used to be so clean and now looks like no one takes care of it. The stairs going up full of dirt. So is the floor. Dirty towels all over steam room floor and at the pool. I was here last night and looks like it wasn't cleaned since. Asked staff to come clean it up and no one even bothered.
Brought my friend as guest who told me he pays half the price for cleaner L.A. fitness membership.
For the amount of money they take from us and the limited hours of operation, FFC REALLY needs to step up their game.

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★ 5

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★ 3

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★ 5

great gym with a lot of amenities. not super crowded depending on the time. indoor and outdoor pools, jacuzzi, sauna. has a rockwall. highly recommend

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★ 5

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★ 5

Este ffoarte bine dotata cu tot ce isi poate doei un abonat! Are piscina,jacuzzi,dusuri,vestiare,prosoape curate tot timpul,curatenie,intr-un cuvant,TOTUL!

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★ 3

5 star gym but the hours of operation take it down to 3 stars. 4 of my friends left for Life Time because closing at 9 on Friday and 8 on Saturday/Sunday is ridiculous. Most people want to enjoy their weekend nights there. Might have to make the switch from here to Life Time and just drive the extra 10 minutes.

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★ 1

$120 plus a month for a gym full of high school kids all the time. They hangout in the lobby, on the basketball courts and in locker room. I’d save your money and join an LA Fitness or Xsport where they do not allow kids

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★ 4

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★ 1

Been paying a membership since opening week, I come 2 Sundays a month Just to be kicked off the floor for having my 5 year old stand by while I finish a 8 min workout.

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★ 3

So so

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★ 5

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★ 1

Paying 10 bucks more, now my monthly is $120, today they kicked me out from sauna steam room because of cleaning at 3pm. No warning , no signs. Sounds like not a premium gym club to me.

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★ 2

I was just told by female person that they don’t have cancellation forms, and that she’s not trained to cancel the contract and that I’d have to come tomorrow or call them. When I asked if I can cancel over the phone, the person said she believe I’d have to be there to cancel.

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★ 1

At over $110/month, you are basically paying for a rundown version of Equinox. I've finally decided to terminate my membership. No point in paying for something that's broken.

I have asked staff numerous times to please fix the machines and place them on a maintenance schedule. The current maintenance schedule requires the members to bring broken equipment to the attention of staff, and maybe it will get fixed.

No matter how many times I point out that a machine is broken, it just sits there until it further deteriorates and is unusable (no sign is placed on the machine...which just seems dangerous but probably better for sales since 1/2 the equipment would need signs). Even when it finally gets "fixed" it's broken again pretty quickly as the technician never seems to fully tighten screws or use the right foot straps or have the right tools or [place your favorite excuse here].

All the rowers are pretty much broken, and while they did replace some of the treadmills, you cannot run fast or tap the front panel of the old treadmills or they will literally shutdown. Some of the elipitcal/step climber machines are also fairly janky.

I have honestly never seen a gym with so many broken, unusable machines, and no signs are ever placed on that broken equipment to warn people.

Source: Google

★ 5

My favorite GYM and Cori is the best ❤️

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★ 2

Easy to enroll but hard to cancel. I also wish FFC dollars doesn’t expire in 30 days. I am normally very busy with my work so I couldn’t use my FFC dollars in 30 day. I just realized today that $400 of my FFC dollars get wasted. Good luck to the business and members.

Source: Google

★ 5

Love this gym!! All their classes and instructors are great! They also take feedback and quarterly change/add classes

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★ 5

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★ 1

40$ guess pass is this management out of theyre mind
Goodbye

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★ 5

Very nice place

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★ 3

Tried calling for information regarding a new membership I was considering signing up for, nobody was available to help me and was told I would receive a call whenever it's convenient for the sales team and I would have to be available.

I called the oakbrook location trying to get some information but they could not speak on behalf of Park ridge.

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★ 4

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★ 3

love this gym. It is always clean. I would give this place 5 star instead of 3 but because of their hours!!!!! They've been raising their membership fee and still did NOT fix their hours on Monday - Friday back to 24/5. When I signed up for this gym their hours were 24/5 but not they closed at 10pm. You cannot expect to raised the membership price and not changed the hours.

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★ 1

Too many unsupervised children. When you are paying $120 a month you don’t want teens being loud, taking up machines, making a mess and being obnoxious. This is supposed to be a “luxury” gym and it’s far from it. Find somewhere else to go

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★ 1

guests have to be 18 🙄, wouldn’t let us in👹

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★ 5

Great amenities and welcoming staff. Great initial tour. Eucalyptus infused towels, snack bar, wide open spaces, large basketball gym and 2 swimming pools!

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★ 5

Had a wonderful massage with Sam.

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★ 1

I'm paying top $ for membership but the shower knobs are not working. Members in the locker rooms are shouting profanity, it's like Xports $10/month gym club

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★ 5

I would give 10**

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★ 5

Great facility with exceptional cardio options and a great variety of classes and equipment.

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★ 5

Amazing gym, 5 stars all the way.

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★ 5

Source: Google

★ 5

Great facility with exceptional cardio options and a great variety of classes and equipment.

The gym tends to get busier around 5pm but this is typical of most gyms.

Jacob was very helpful in resolving a membership question I had, thanks!

Source: Google

★ 5

Beautiful and big gym, plenty of parking. Clean and huge locker room.

Source: Google

★ 1

Canceled my membership last year but they are still charging $100 per month. Stay away from this place

Source: Google

★ 5

FFC Park Ridge is an amazing gym, and gym experience. From the moment you walk in, to the moment you walk out, everyone is kind, friendly and genuine. The trainers are all amazing, knowledgeable, and very helpful. The Cafe has incredible food, the spa has everything you need to get you feeling right. One of the best, cleanest, well kept gyms around! Everyone pitches in and takes care of the gym with love and passion, and you can tell from the second you walk in.

Source: Google

★ 3

Swarms of high schoolers at this gym. Feels like a hang out spot for kids.

Source: Google

★ 5

Source: Google

★ 5

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★ 1

What was once a great gym has now turned into a playground. There are children around 8-10 years old wrestling and throwing equipment around the turf area almost daily with no supervision whatsoever. I witnessed one child throw a football across the weight room while members were working out, which is incredibly dangerous and careless. In addition to that mess, this gym has also become the hang out for the local high schoolers. Weights do not get re-racked and kids hog the machines for 30 minutes at a time while texting and chatting with their friends. Management does not enforce any rules. I really used to love this gym, but for the expensive membership you pay for, it is simply not worth it anymore.

Source: Google

★ 1

FFC Park Ridge has never been this bad... There is 4-5 teens hogging up every machine in the place... I dont really care about your age, I care about 90 % of machines beeing occupied while everyone is on their phones and while they are swapping workout machines. Why is the managment not getting involved? There are no more gym rules. Everyone does what they please weather it bothers rest of the gym members or not! The green area is infested with young crowd slamming weights, yelling at each other. No one from the managment says a word! No one approaches these young kids and ask them to stop or to behave better. At this point I don't even know why the management even exists at Park Ridge location??!!! Waste of an office and salary! I have addressed this issue several time with the gym staff, never seen manager come out to address these problems. Some of these same gym member walk into sauna after work out, with full gym outfit. Slacks, gym shoes, tshirts... Its disgusting! It has to start from the top. The managment should be ashamed to let this go on for so long. The GM doesn't step foot out her office dont even know how she still has a job! Oh yeah, I'll prob get a typical generic response, "we are sorry you are experiencing these problems, we are looking into it bla bla bla". Dont apologize! Fix this zoo!

Source: Google

★ 1

used to frequently visit the spa for a signature facial with Tiffany until recently, scheduled a facial in July 2021 and had it booked for weeks and the evening prior to the morning appointment I got a phone call (after two confirmation calls) saying my appointment needed to be rescheduled because Tiffany is in Italy. Frustrating that I scheduled the appointment weeks in in advance, received 2 confirmation calls the week of, and the evening prior I was told she was in Italy. Anyways in November I called to reschedule for Jan 1. Again, received two confirmation phone calls the week of my appointment and unbelievably the same thing happened. The evening before my appointment I received a call saying the salon was closed the next day because it was January 1st. Why would a client even be able to book an appointment on a day the whole salon is closed. Why would two different employees give me a confirmation call and why do I receive a phone call the evening before an appointment saying the salon is close. Does no one who works there know their own hours. So I called back and talked to the manager on duty that evening pretty upset and she assured me I would receive a phone call from Tiffany in the salon that following Monday to schedule a complimentary facial because of the inconvenience. It’s now February 7th, and I have yet to receive a call from anyone at FFC to schedule the complimentary facial. Honestly, it’s pretty upsetting that the customer service on this was handled very poorly.

Source: Google

★ 5

Source: Google

★ 2

I usually enjoy this gym and hadn’t been in quite a while. I went for the first time early Thursday and noticed that about 70% of the people there were NOT wearing a mask including some staff. I am so disappointed because I have been doing my best to not catch COVID (again). I don’t even eat out and looked forward to at least going to the gym but after seeing this, I don’t think I’ll be back. They only had 2 signs in the entrance and nowhere else. I get that some people pull their mask down for whatever reason but there were maskless people on treadmills as if we are not in the height of a pandemic. Upon leaving, I asked the front desk if it was mandatory to wear a mask and he said yes, but they can’t enforce it. So I guess it’s a free for all.

Source: Google

★ 5

Source: Google

★ 1

Machines have been falling apart, Staff have made unprofessional comments to me and my son multiple times. Inside of the club was not hygenic whatsoever. Sales assistants were extremely rude. Too many kids on the floor. One of the worst experiences I have had at a gym, especially for the price point.

Source: Google

★ 5

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★ 4

They have two areas for leg machines. No waiting for knee extensions.

Source: Google

★ 1

My first and last visit to this location. They do not enforce the mask mandate. I am so shocked they don't enforce it the way other locations do. No thanks, Park Ridge.

Source: Google

★ 5

Good staff, nice trainers, motivated crowd. Pools are a nice plus, as is the cafe.

Source: Google

★ 5

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★ 3

No one was wearing mask

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★ 4

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★ 5

I am very happy with this gym. Very clean, staff is polite.

Source: Google

★ 4

Love this GYM!!!!!!!

Source: Google

★ 1

Terrible! I was so insulted when they actually have poor business practices in place. I was told I am freaking out, called financially irresponsible and told they will not deal with me by the Staff members because of an "unpaid" bill during the pandemic. I was a member for 3 years and then the pandemic happened. I was not aware when the FFC restarted charging my card again and then I was not able to return to the gym because I had a sick individual in my house so I called and cancelled my membership. I thought that I had settled all accounts but apparently not because they put me in collections. I could have just paid right then and there but no one cares to reach out to a customer via my cell phone/text. I deserved an apology for the way I was treated not to be insulted further, I guess you don't care about return customers and the rudeness of the Staff is a reflection on management. Take your business elsewhere, this gym cannot be trusted!

Source: Google

★ 4

I have edited my review and put poor communication because it was poor communication ON MY PART and not the club! I received conflicting stories from my son and some members. The manager Hannah reached out to me and explained everything! She was very helpful,kind and understanding. I’m so thankful we were able to clear things up. Looking forward to getting back into the gym soon.

Source: Google

★ 1

Janet Long disrespected myself and my friends along with our profession. She was unprofessional and clearly hates law enforcement. Myself and multiple others have cancelled our memberships due to her comments. Will not return unless she is gone.

Source: Google

★ 5

Really goof

Source: Google

★ 5

I Enjoyed Karaoke At The Center And Love The Exercise Equipment That was Viewed 💪🏾

Source: Google

★ 5

Source: Google

★ 4

Place for only the most elite of gym-goers, it would seem. High quality equipment on two floors. Exquisite locker rooms with flatscreen tvs, sauna, rock walls and plenty of lockers, all working perfectly. Other than the gym there is a pool and also a jamba juice within the building. You could probably spend an entire day in this place.
But it all comes at a high price

Source: Google

★ 5

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★ 4

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★ 5

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★ 5

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★ 3

Expensive. The weights weigh the same, wherever you go.

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★ 4

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★ 5

This is a great gym to go

Source: Google

★ 5

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★ 4

Very clean and nice equipment. I'd say they need to add more free weights which they have the space for on the second floor.

Source: Google

★ 5

Amazing gym, amazing people

Source: Google

★ 5

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★ 5

beautiful place and clean

Source: Google

★ 5

I am very happy with this gym. Very clean, staff is polite. However, please do something about the amount of teenagers that work out on the floor. They def need to be policed more. Weights are left everywhere on the floor in addition to hoarding them all -while they gather in groups & chat or spend time on their phones for minutes. Not to mention that they don’t respect any of the CDC guidelines. With that being said, thank you FFC Park Ridge

Source: Google

★ 2

the club needs to do a better job policing the mask wearing policy.

Source: Google

★ 5

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★ 1

Rude front desk !!! Don’t recommend this place

Source: Google

★ 4

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★ 5

Very clean and nice atmosphere to work out.

Source: Google

★ 4

I love everything about this gym. I have been a member for 2 yrs now. The only problem &frustration I have lately is WHY SO MANY high school kids? They take over the entire floor. In addition to not respecting the CDC guidelines( keep the distance etc) they horde the weights and leave them everywhere. Please- management- do something about it!! Not sure what the solution is but most definitely something needs to be done. Besides that everything, as I said, it’s great!!!

Source: Google

★ 5

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★ 5

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★ 5

Always clean. I’ve never seen the locker room anything other than pristine. Super friendly staff. Very strict Covid precautions. Enough equipment that, even during non-Covid times, there is never a wait.

Source: Google

★ 5

Source: Google

★ 2

I am changing my review. Because the club has changed drastically because of the pandemic .

It is a nice club with all the amenities but Very difficult to navigate with all the high school kids. During this pandemic a couple of local high schools Are closed so the new hang out is FFC. From 3 - 6 PM Every weekday the gym is filled with groups of teenagers walking around and dropping their clothes phones drink bottles gym bags etc ... everywhere. Management has tried to curtail this but it doesn’t change. If you’re an adult and are looking for a place to work out this is probably not your place. If you’re a high school kid who doesn’t care about working out but needs a place to hang out FFC is perfect.

Source: Google

★ 4

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★ 3

Clean facility, well maintained equipment, overpriced and questionable customer service.

Source: Google

★ 5

I come here religiously to see Tiffany at the Spa, I've been her client for 2 years now and love her. She is amazing at giving facials, I call them her "magical fingers". So sweet, friendly and makes you feel so comfortable as soon as you see her, very professional. She is very knowledgeable about the skin and suggests what kind of products I should use for my skin type. I tell all my friends to come see her and I also brought my mom and she loved it! We are definitely going to be life long clients.

Source: Google

★ 5

I love coming to this place for the one and only Tiffany! She’s always so welcoming, and listens to me and my concerns about my skin very well. My skin has never been happier! She has made such a HUGE difference in my confidence not just through my skin but through my inner confidence as well.

Source: Google

★ 5

Source: Google

★ 5

Tiffany at the spa is absolutely amazing! She has taught me so much about my skin and has made me feel so confident! I highly recommend going to see her. I’ve never had a facial before and she was so gentle and made me feel very comfortable.

Source: Google

★ 5

I enjoy everything about this place, from the plethora of options in fitness equipment to the heated yoga studio. ESPECIALLY Tiffany at the Spa. My skin has gone to a complete glow up since I’ve been seeing her and she does all of my waxing too! Super friendly, attentive and flexible. Even if you don’t have a membership you can still have full access to the spa, highly recommend!

Source: Google

★ 5

Great facility. Everything you could ask for

Source: Google

★ 1

Tiffany is absolutely horrible! She doesn't know her boundaries, is a scam artist and doesn't know what she is doing! Mangers need to watch her. She's very shady!

Source: Google

★ 1

Tiffany in the spa area is the worst! She has no idea what she is doing! My skin has never looked worse! Don't recommend going to her or their spa!!!!

Source: Google

★ 5

I love that gym. Clean, well equipped, indoor and outdoor swimming pools, steam room, kids club, cafe and bar (with the outdoor swimming pool). Different group classes, pilates room, spa- massages, facials etc.
It is a place for everyone.

Source: Google

★ 1

The Gym was meant for Adults. It became a Playground, and is not worth the Money. The prices now will sky rocket. You glued this Gym together and it Shows!

Source: Google

★ 5

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★ 5

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★ 5

Source: Google