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Fitness center Basketball court Gym Physical fitness program Physical therapy clinic Pilates studio Spa Swimming facility Yoga studioAbout the Club
FFC's Chicago Union Station gym is close to home and work, accessible by major bus and train lines, has street parking nearby, and includes a variety of group fitness classes to fit your schedule.
The FFC Union Station health club is next to Union Station Transportation Center and offers services and amenities such as nutrition services, Pilates, a full-service spa, group fitness classes like spinning and yoga, and boxing, full sports courts for basketball and pickleball, weight training, HIIT, small group training, an indoor pool with aquatics, and a new recovery lounge to help you reach your fitness goals.
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Reviews
Heya Meta
β 5
Great palace very nice staaf.
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Orlando Jones
β 5
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Anna Albrecht
β 5
This is a great fitness facility. Friendly staff, good variety of equipment, clean and well- maintained locker rooms and gym.
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George
β 1
Iβve been contemplating to write this review but itβs been overdue. Iβve been a member here for over 10 years and this gym has really changed. The staffing snd the employees are horrible at this place. The front desk always stink and the odors from the mouth and clothes smells bad. Alcohol and cigarettes is all I smell. They argue, they party at the front desk. You never see the boss, this place is out of control. I see some of the employees down at the bar in the union station and some of them outside using cannabis. I really use to enjoy this gym,but Iβm thinking about canceling my membership until this place gets under control.
Source: Google
Amy Beth Green
β 5
I love FFC Union Station's classes, pool, spa-like feel and smell, fancy equipment (my friends are jealous we have a Jacob's Ladder), and amenities (hot tub, massage chairs, steam room, and more). The staff is kind and friendly, and I feel valued as a member. They even remind me if a monthly benefit is at risk of going unused so I don't forget. I frequently come into the office just to go to this gym. My only wish is for a dance-y cardio class at lunchtime, but I easily find a good class every day I want to, between Union Station and West Loop which is a five minute walk away, included in membership, and just as nice. This is my happy place and I've upped my membership to the max so I can enjoy it all the more! Highly recommend!!
Source: Google
William Lillwitz
β 2
Iβm not happy with the fact that my dues have nearly doubled in the past ten years and the level of service has gotten worse. Ross is aware of my feelings as weβre LuAnn and Dan before him. I have constantly discussed club services with all 3 with the hope of seeing some improvement. But I am done talking. My plan is to try going exclusively to West Loop for now as it seems like a better alternative.
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Lauren Marine
β 5
Clean club, friendly and attentive staff, have all the workout equipment you need plus more. Love the extra touches like the eucalyptus, chilled towels. Beautiful view from cycle studio. Makes you excited to workout!
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Kassie Rotz
β 5
Incredible customer service, amazing facility & parking wasn't nearly as hard to find as I thought it would be. Highly recommend.
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Frances Schlabowske
β 5
Beautiful club and great hospitality; eucalyptus towels and cycle studio were a hit.
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Jonathan Cannon
β 5
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Ivan Corona
β 3
II was a regular at this gym a year ago and everything was great. The price was reasonable for the quality of the facility and the staff. I truly enjoyed my time there, but I had to cancel my membership for personal reasons.
Now, a year later, I'm looking to rejoin, but I'm surprised by the significant price increases. I donβt understand why they chose to combine this location with the West Loop, especially since many of their customers are commuters who donβt see the need to use the West Loop facility.
I genuinely want to rejoin, but I can't justify spending nearly $200 on a gym membership. This price feels excessive, and I hope you reconsider your pricing strategy.
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Renat Geller
β 1
I visited for work because the building will be renovated. I communicated what I was doing to the staff and just needed a couple photos of their lobby but the manager came over and after I introduced myself and told him what I was doing there, he was immediately rude and told me to leave. I see that other reviews below also contain complaints about the rude manner of the management and staff. I rarely write these reviews, but that interaction really soured my morning.
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David Kerbs
β 5
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gracie4603
β 5
Excellent gym and awesome staff
Allison
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Steven Lawrence
β 1
The menβs steam room smells like a sweaty foot every time I work out here. The floors are also disgusting. Bringing the issue up to employees has not resulted in improvement, but the price has gone up to $150 monthly. None of the other ffc locations are like this. The weekend hours are also terrible. I live nearby and am not a loop office worker.
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Nef Martinez
β 5
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David Lorentzen
β 5
Best FFC location - spacious, airy, great kettlebells and functional training space
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A B
β 5
Ideal location, friendly staff, pristine locker rooms, and thoughtful layout of cardio equipment is appreciated
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Colin O' Dwyer
β 5
The gym is very clean. It is never too busy. The staff is really nice. The only thing I wish they had is a nordic bench and a tibialis raise machine.
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Christian
β 5
I recently visited this location and could not have asked for a better more convenient location to belong too. This gym has everything I need from an Olympic weightlifting platform, kettlebells, and everything cross training related. The pool is pristine and the locker rooms exuberate everything that I enjoy about coming to downtown Chicago. I like how the cafΓ© area has a lot of space and how you can enter this facility from two different entrances depending on where you're coming from in the loop. Also, something equally important and hard to find with Chicago fitness clubs, is a clean gym. This facility is super clean and has that upscale feel that I like.
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Jon Can
β 5
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EDWARD SCHAEFER
β 5
There's an old saying, "you get what you pay for." Well sometimes that's true...and sometimes it's not. Here its the former.
In my combined 3 1/2 years there I have never had anyone at any level be anything except friendly. From the people at the reception desk, the trainers, locker room managers and management. For example, I have found many trainers practically snarl at you at other clubs. Here trainers are all friendly and will occasionally volunteer technique tips if you are doing an exercise wrong. I've never seen that at another club. By the way, if you can afford it training sessions are a real treat.
I have been to around five FFC facilities. I easily consider this one the best. They are all spotless. Also, not only do the stuff put the weights on the racks, but most of the time the members are considerate in doing so. Not only are they on the rack...they actually or in the coresponding designated location.
By the way, when I stopped my membership I had no issues.
Next, some the the other Loop fitness clubs you wonder if you will walk out of the locker room alive or if your iphone or wallet will be in locker when you come back. That is not the case here. Finally I have found the members to be to a great degree polite and considerate. No overly loud or using curse laded language.
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Joshua Gross
β 5
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Alejandra Castillo
β 5
This is an excellent gym, very well equipped & offers a clean and bright space for its members and guests. I was traveling through Chicago today and I called the Union Station location to ask about a guest pass. They were very accommodating and allowed me to keep my suitcase in the office while I worked out. The steam room and locker rooms have everything you need: I was able to shower and get ready for my evening flight after the workout. Thank you for your hospitality!
Source: Google
Kei
β 1
This gym used to be very good and the gym manager was very friendly. However after the pandemic, many nice friendly staff were all gone and now the new Gym manager is horrible. Even after putting on freeze, they kept charging the full price for a few months. They also said freeze fee can be used later upon re-activation. But that was a big lie. I wish I canceled the membership long time ago. Or I wish I switched to the different FFC location so that I didn't need to deal with these filthy people. It's totally not worth spending 120 per month for this mediocre customer service.
Source: Google
Christian Blaney
β 5
Love this gym. Staff is the best in the city and amenities and gym goers are awesome. Only gym Iβve been going to for over 3 years where everyone puts their weights back and respects others.
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Shawn Oliver
β 5
I recently joined and am very happy with my decision. I have had nothing but excellent interaction with the staff, the facility is very clean, and all the equipment is in good condition. The new accounts rep, Jasmin, was more than helpful and answered all my questions before I joined.
Source: Google
Dulce
β 5
Very nice gym! I live closer to the gym in west loop but itβs always packed and thereβs too much going. People at this gym are in and out. Very clean and inviting space. Squat rack is usually always available and youβre not working out on top of people!
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Mark S
β 4
Fairly new to FFC. First time at this location. Parking is a nightmare and Loca84 is currently closed until further notice. I left hungry but I appreciate the cleanliness and kind staff.
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Larry
β 2
booo
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Ruma Tharayil
β 1
Posting this on behalf of my husband. He likes the gym but heβs been trying to cancel for the last few months since heβs working from home and hasnβt been using the gym for over a year. Despite various attempts to call and cancel and doing whatever they ask, we have still been charged monthly repeatedly. Recently he called and they said the manager would call him back. Instead, he just received an email with another link to follow. I have no idea if this time itβll work and we havenβt heard anything about getting refunded for the last few months. It shouldnβt be this hard to cancel a gym membership!
Source: Google
HONESTY ISREAL
β 2
I went in to cancel my membership because my work hours changed and did not coincide with FFCS. Instead of cancelling the membership as I asked, it was put on hold. When I went back to rejoin they told me my account was charged off and I owed a month or so. When I went in to clear up the matter I was told "I'm sorry I forgot". I realize everyone makes mistakes. After reopening after the Corona incident, I tried to join at another location and the same thing happened. They still had not cleared up the matter. For the excessive rates of $100 per month I think they would be better at handling accounts. The location worked for me so I was willing to pay more. Now their hours have been cut and weekends too. I was told it was because the membership was so low. The other locations did not cut their hours. No cut in the price. There is no more two hour parking. The parking lot was torn down. They offered parking at one point four blocks away. If you don't make it back within two hours, you have to pay downtown rates. I guess I'll have to check my credit report. The FFC could invest in giving the manager some classes at a customer service charm school. He acts as though FFC doesn't need new membership or has to keep the present membership. Corporate better listen to its
customers. The future of the Union station location looks bleak. Overall, it was a decent place to workout.
Source: Google
Tina B
β 5
Veronica is the best!!!!! She makes my day when I see her!!
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Marcellus Altman
β 1
Sensitivity Training Needed
Wednesday afternoon, I visited the Union Station FFC as a new resident of the area. While at the desk, I shared with the young man, whose name I cannot recall. I just purchased a condo around the corner from the gym and wanted to know if I could work out here, although I am an FFC South Loop member. He shared the thought that it should be okay, and around this time, the GM, Luann Santo, was approaching the desk. In short, I went through the prelude with her, and her statement was, βIβm not sure if I can let you in to play basketball.β I would like to park by this imaginary curb to acknowledge, and I never had a basketball in my hands.
Unbeknownst to Ms. Santo or not, her comment presented many missed opportunities. For starters, she should have taken the time to look at my account for further understanding. Secondly, she missed an opportunity to choose her words wisely and thereby leading to my last and most important reason for reaching out to Executive management. Her statement is rooted in racial and gender stereotypes. As a leader, not only do I reflect before speaking, but my words are also chosen carefully. In that same breath, we as leaders should develop our teams in the same fashion. Missed opportunities are a part of life; however, thought consciousness, carefully chosen words, and racial and gender stereotypes at Ms. Santoβs leadership level are inexcusable. I do not desire that she reach out to me with some recommend apology from her leadership team; however, she understands her actions' seriousness and attends sensitivity training.
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Justin
β 2
Nice gym. Absolutely terrible customer service. I cancelled my membership in August due to moving- I was told it would be cancelled and I wouldn't be charged after July. Starting this October, I've been getting charged $90 a month. I've called numerous times to the billing department and no one will answer my call- I'm told they're busy and will call me back in 20 minutes yet no one calls. This has happened continually. What would be a 5-10 minute phone call with FFC has become a month long issue.
Source: Google
Briant S
β 5
I recently signed up to this gym and I love it! I was a bit scared to join a gym again with covid, but FFC took all that fear away. The gym is very clean & and everything is spaced out pretty well. There are so many different sections it has all my needs. Alan the rep that signed me up has been so helpful! Itβs nice to find a sales person that actually cares about their clients.! I would definitely recommend this gym.
Source: Google
Drew Shick
β 1
I was moving out of town for a few months and tried to freeze my account. I was told over the phone that I would not be charged, but they (1) raised my membership rate and (2) failed to freeze my account. I racked up multiple hundreds of dollars of bills for a gym membership that I did not use and they would not work with me at all on the costs.
Choose a gym instead with better customer service.
Source: Google
Sai Nissankula
β 5
Great gym, Matt is really good powerlifting coach. Want to get stronger fast? Work with Matt
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Leslie Gibson
β 4
Great place to get a workout in during the workday as it's across the street from my building. A lot of the amenities I don't use, so I wouldn't be willing to pay the monthly fee if it weren't for the convenience of being across the street from my work
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Bonobo Adobo
β 1
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Jerry Purcell
β 5
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Jim McAteer
β 5
Great staff and Great facility
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Riley Jackson
β 1
The gym is pretty decent. The β general manager β Dan was rude and uninviting and didnβt know what he was doing when I came there.
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Sergey Kudakov
β 5
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Micheal Macken
β 4
Great location, staff are super friendly, men's locker rooms are spotless and they are constantly upgrading. One peeve, the difficulty in getting a simple bottle of water; in other locations you can grab one as you check in and charge it to your account, but here its a performance. They got rid of the vending machines and to get a bottle of water you need to go to the juice bar in the lobby where one extremely sweet but overworked, multitasking lady has to fit in selling you a bottle of water in between making smoothies - most of the time I just give up. Why so difficult ? Especially since the mark-up on water is so much in their interest.
The parking arrangement with the Union Station Parking garage seems to have hit a rough patch, endorsed tickets are not accepted by the garage and you have to pay. The garage says its FFC's fault, the FFC people say its the garage - someone needs to walk a mere 100 feet across the street and sort it out. Otherwise I would give the location five stars but they need a couple of easy fixes first.
Source: Google
Paris Johnson
β 5
The staff at FFC is phenomenal. Desiree in the front office is always extra helpful and attentive. Also kudos to PT James and front desk staff Michael.
Source: Google
Ryan Jach
β 5
Great gym and very courteous staff. Basketball is competitive and fun. Trainers are top notch and the massage therapists, especially Aaron Gunn, are fantastic. The gym assistants are always very helpful. Would recommend.
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Brad Marik
β 5
I dont know what changed but this place is a whole new club . Great experience , staff is incredible. Energy and environment are 100%. Definitely major improvements and great club
Source: Google
Maritza
β 5
This gym has everything you need. The floor can get a bit crowded during busier times, but I'm going to give a 5 star rating just for the personal training experience alone. I worked with Benjamin during my very first training session. I don't typically workout (LIKE AT ALL, I KNOW NOTHING) but I finally decided to do something about my weight and lifestyle. I typically go to FFC West Loop to see my RDN, Emily Marshall and workout on my own, but I came over to Union Station for a group training class exclusive to Formulife RX members (a membership I highly recommend for beginners with health issues or concerns BTW), and just by chance, the woman who typically runs the class was out of town and the other clients who regularly attend the class were absent, so a class I was joining for the first time turned into a personal training session. Needless to say, I got lucky because Benjamin is an awesome trainer. If I decide to add personal training sessions to my membership in the future, I'll definitely look for Ben.
Source: Google
DJ
β 5
I lost my wallet in the locker room. After looking back in the locker and around the locker room for a while, I figured it was gone. I stopped by the desk and asked if anyone had found a wallet. She confirmed who I was and made a few calls, and one of the attendants had found it! Thank you to Robert and your attentive staff for finding, securing, and returning the wallet to me!
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Sonja P
β 5
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Quincy Means
β 4
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Jothem Velez
β 5
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Abera Dagma
β 1
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Steven Sapienza
β 5
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thuan tran duc
β 5
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Anthony Tabion
β 4
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Grant Zallis
β 5
Love this gym, great trainers, excellent staff, good facilities.
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Damien Jones
β 1
The gym itself is decent (aside from absurd rules about dropping bumper plates on a weightlifting platform, while weightlifting...), but they have quite possibly the worst "customer service" I've ever encountered. They will say anything to get you to sign up, then blame any "misunderstandings" on you.
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Petros Makris
β 5
The best gym in Chicago !!
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Maxim Shen
β 1
High enrollment fee. Certain sales persons are not friendly. Don't go there. You can easily find a better one in downtown. I was with FFC since 2010. I rejoined the FFC union station early 2016, and paid the enrollment fee $275. They told me I will get credit back to my FFC account if I showed up 36 out of first 90 days. I miss calculating for one day. So no refund, no negotiation. Ok, that is my fault. I got it. Then due to my work schedule and previous enrollement joke. I quit from FFC union station. Now, I moved back to Chicago, tried to rejoin again. I tried to talk to Bob. Guess what, Bob, the manager, let one of his sales pass the word to me that I need to pay enrollment fee AGAIN, while he was in the office next door ! I accept the fact. But I don't accept such a cold attitude for a long term member before.
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Kevin Ma
β 1
Very bad service and the staff just don't help customer at all especially on your membership promotion. They just try to get your money out of our pocket.
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Gabriel Acosta
β 5
Like many people have stated before me, Bob Dowdy knows how to run a gym with high customer satisfaction. I have been coming to this FFC location for 3 years and every time I go, the staff and management make me feel as if I were family. The equipment at the gym is top notch and well maintained, the layout is spacious and covers all your needs, and the pool is the best out of all the FFC locations.
I have been to almost all other FFC locations, with the exception of Gold Coast and Oak Park. Union Station FFC stands, in my opinion, as one of my top three favorites (along with Lincoln Park and West Loop).
Job well done Bob!
Source: Google
Sonia Martin
β 1
I wish that there was an option for less than one star - worst experience ever. First of all, the justification for the enrollment fee is that it is to maintain the gym. If that is the case, why are your membership fees so high? I enrolled in mid-July and was told that I could use my card for payment but that they were moving towards checking debits. I am actually still amazed that I joined with the ridiculous enrollment fees but that is a different story. I was charged $50 today for not providing my checking account number. Please keep in mind that no one ever told me that there was a time limit on providing my checking account. I was told that there was no way of reversing the charge. I was already feeling uneasy about my membership as the people working at the club are a bit snooty. I decided to cancel my membership at this point. I was told, "we do not want to lose you". I said, it is pretty simple, just waive the $50 since there was no notice provided to any type of time limit to provide my checking account information. I was told that this could not be done so I cancelled my membership. This gym is a joke. I only joined out of convenience...I take the Metra to work and wanted a place to swim. It is certainly not worth the unusually high monthly rate nor the enrollment fee, nor the rudeness you experience while at the gym. Stay away.
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Kenneth Townsend
β 4
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ε΄ηΏ
β 1
actually their gym is awesome, the equipment is good, but the whole stuff about their membership is stupid, you must be pay the enrollment fee to join the club,their's no way out. I just stay in Chicago for a month. and i have to pay the stupid enrollment fee. thats crazy! you guys should be felxible!
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Tom Klausing
β 4
great gym but west loop location has newer equip. good access for commuters and reasonable price for downtown
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Tzachi Hasson
β 5
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Durrell Blackwell
β 2
I would never step foot in any FFC gyms again. Unetheical, dirty, and over priced.
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John Wellehan
β 1
I had a similar experience to the ones described by many others at FFC. The customer service was poor, and the billing department behaved unethically. I would not sign up again.
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Joe Lachitavongs
β 1
I would like to start off by saying I rarely write reviews. The only reason I am writing this today is to warn potential gym members about the very bad experience I received here.
I signed up for a FFC membership in late-January. During the registration process the representative and I agreed on a reduced initiation fee. This was a huge selling point for me since I travel a lot for work so I signed up right then and there. After going over the contract details (annual fees, monthly rates, etc.), I completed the registration process and left the facility very pleased. I was so happy, I even got my girlfriend to sign up that following Monday.
By the time February came around, I received my first bill and called the front office to walk through the charges. When I spoke with the General Manager, Bob, I discovered the representative who I signed up with had manipulated the rates by splitting the "reduced" initiation fee into two installment plans. Therefore, I paid the full initiation fee when I signed up and on the third month of my membership. When explaining the situation with Bob, he was unsympathetic since I was past the amount of days I could cancel and receive my refund.
All in all, I would not recommend this gym. The front office is dishonest and will do anything to make a sale. Additionally, the General Manager has very poor customer service. I would advise anyone who is looking for a gym to look elsewhere and take my experience into consideration before signing up here.
Source: Google
Dave Mordis
β 5
Bob Dowdy knows how to run a gym with customer satisfaction. He took control of an issue for me and is a great guy! Also I enjoy the boxing room and the Premier membership that includes a FREE massage every month!
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Dru Lyrik
β 5
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Austin Head
β 5
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P Serowka
β 3
Really hoping they can create more space for functional movement exercises on main exercise floor, saw very little square footage on main floor devoted to that and static exercise or endless treadmills are antiquated modes of exercise.
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Ryan Kwal
β 2
Only open until 3pm on Saturday and Sunday?! I work until 6 both days, really inconvenient. Will be cancelling.
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Yogesh Vedpathak
β 5
The equipment are new and well maintained. The group classes are awesome. I like Zumba by Dominicks and Chesel by Antonio.
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Dustin Sholly
β 3
Service was decent, rather quick. Space is laid out well. Friendly customer service.
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An Dre
β 5
Excellent gym. with Friendly Staff. Bob, the manager, is one of the nicest people you could ever meet. I LOVE this gym!
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Melissa Sanchez
β 5
I came here to do Zumba for YSL's event here -- I was really motivated to come here again if I were to want to exercise on a daily basis. Huge space with two floors. And depending on where you are located you can see the Chicago river right out the window. It's full of people exercising -- different sections of equipment use. Staff is extremely friendly and make you feel welcome. It is right in the heart of downtown Chicago so if you work nearby, easy walk to get there. Also you're literally in close contact with 2 train stations - the Union Station and the OTC stations. What more can you ask for?
Source: Google