★ 5

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★ 2

The gym itself has good equipment but there are some significant drawbacks I would not expect given the price for membership.

1. Lobby always seems to smell awful, especially in the summer. Totally get that its a gym, but this is worse than that and I would think that for $350+ a month for a couple membership it could have been addressed.

2. The pool area is notorious for slow service and dropping the ball should you need any sort of assistance. On one instance we rented a cabana and it took several months for us to get the food and drink credit we were told was included (also took 3-4 follow ups with various team members and managers).

3. Was told several times during sign up and throughout that we could cancel at any time (we were told this when we upgraded our membership), but upon cancelling after a year and a half they informed us that we were within a 15 day billing cycle and couldn't cancel until the next month. Upon reading, it's in the fine print of the contract which is on me, but seems scammy/dishonest to have managers telling customers one thing at sign up and then the contract to say something else. I will end up paying for an extra month.

Overall the gym itself is usually pretty clean and has good equipment - but for the price I would have expected better service throughout and them to address the low hanging fruit, such as occasionally smelling awful.

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★ 5

If you really want a clean, professionally operated fitness center and spa, this is the place in the West Loop. Conveniently located, great employees, equipment, pools, and spa services. Plus members seem to be all very cordial with no attitudes. We're all there for the health benefits and FFC West Loop delivers.

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★ 1

I tried the gym for six months. I signed up for a Pilates session, and when I canceled my membership, they said they would refund me my charges, but they never did. No one ever reached out, and the guy at the reception even hung up the phone on me.

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★ 1

Very rude, and unfriendly staff

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★ 5

Clean. Staff is friendly and helpful.
All staff is friendly and helpful.

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★ 5

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★ 5

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★ 2

I have been a member for 5 years and here is my honest feedback and review: (both west loop and Union locations)
**FYI: Their dues have been going up every year by $25-30. KEEP THIS IN MIND WHEN SIGNING UP. And no, there are no added benefits to you and I.

Let me recognize: The housekeeping staff are great and they do try to keep things clean and tidy.
The upper level management and membership services are extremely disappointing and in disarray. I should also point out that they do not invest back into their facilities so things are frequently broken for prolonged period or working less than optimal. This includes steam, leaky showers, water fountain/ temperature, hand sanitizers etc.
In summer months, they let so many outside guests into their outdoor pool, that regular patrons like myself cannot find a chair to sit. On the other hand, I get 2 guest passes a month on my membership plan. Very seldom I have brought a guest and the front desk people just go into this confused look and frenzy that becomes terribly awkward. I literally have to show the email notification from FFC to claim it.
My brother was recently visiting for 2 days and just wanted to “look” at the indoor pool so he could come the following day with me with proper gear if he chose to. The front desk lady called the Union Station manager and we were told that the 3 minutes it would take us to go glance at the pool would count as a USED single day guest pass. I was truly taken aback by this despicable response.
Lastly I asked the membership to switch from charging my bank to the credit card. It has become such a grueling task that I have literally given up asking their management people out of sheer embarrassment. Just STOP playing back and forth games and giving dishonest lip service. You tell me it’s “done”, “taken care of” and 4 months later the bank is still being charged when all you guys have to do is click another form of payment on your screen.
I have on multiple occasions strongly considered canceling the membership. The way things are being handled here, at this time I do not recommend anyone to join.

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★ 5

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★ 4

Nice place to work out. Indoor pool. Equipment is a little too close to one another. Less room to change weight. Only 1 straight leg extension machine.

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★ 1

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★ 5

I love FFC! This club has everything you could need in a fitness facility and the staff is amazing. The club is always having special events and coming out with new wellness equipment and class formats. Could not recommend enough!

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★ 1

Was scammed by the employees from the pool bar that they have in this location. I rent a cabana for a special occasion and ended up in a terrible situation. My guest and I were almost charged the same items (so they basically get pay 2 times), they do not give you an itemized receipt, and there is an item called “tip” that is never verbalized so you can tip more. The “almost” is because we realized about it and bring it up to the bartender, we ASKED for an itemized receipt and we noticed everything that I just mentioned. The silent from management says a lot. My advice? About renting a $200 cabana, do not do it. If you are having drinks by the pool, ask for an itemized receipt. Or just avoid this place in general.

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★ 5

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★ 5

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★ 4

Great gym! But pretty expensive. They increase their price every year!

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★ 5

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★ 5

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★ 5

I’ve been a member for 5 year now and I’ll say the staff are so ready to help. I feel welcome every time I scan in! My only annoyance is that even though I’ve been a member for 5 years I now have to pay a summer fee of $100 to use the pool (when I never had to before)
The facilities are always clean and they have enough machines that cover every muscle group

EDIT: they updated the pool membership so it’s included!! Thanks guys!

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★ 1

Would not recommend at all

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★ 5

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★ 4

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★ 1

I had an appointment to workout and view the gym only to be told that there is a policy to not workout on weekends. There was poor communication on there end and they did not even try to accommodate me. The director was also very rude and dismissive. Would not recommend.

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★ 1

They charge $20 surcharge for additional guest even though they marketed free 2 additional guest pass each month in their membership. Don’t know if it is just this location or all FFC. But this is deceiving customer. I’m considering cancel my membership and go to Equinox.

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★ 5

I loved working with Izzy! She was amazing and truly made me want to join this gym. I also love the atmosphere as well.

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★ 1

I signed up for a month-to-month membership at FFC West Loop and was explicitly told by their representative that I could cancel any time before the 2nd of the month to avoid being charged for the next billing cycle. Based on that, I made my decision to join.

When I recently tried to cancel, I was told that cancellations must be submitted before the 15th of the month — a completely different policy than what I was told at sign-up. I was shocked and disappointed to find out I had been misled.

This kind of deceptive practice is unacceptable, especially when it affects people’s finances and trust.

Fitness clubs should be upfront and transparent, not rely on confusing or misleading tactics to lock people into charges.

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★ 2

I have been an FFC member for 4 years between 2020-2024 across multiple gyms (Old Town, Gold Coast, Lakeview East, West Loop). I can say with certainty the gym quality has gone down and the price continues to go up every year. On top of that the gyms are far too busy, aren’t clean, and there isn’t enough equipment in specific areas. For the price of a luxury gym, you are not getting luxury amenities or service.

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★ 1

It’s 2025 and FFC out here ripping off its customers with cancellation policies from the 90’s.

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★ 5

I love this gym, it feels almost magical. (Which is something I wouldn't normally consider a gym). The way that they make the environment is both luxurious and effective. My favorite part are their eucalyptus towels and steam room!

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★ 5

Best gym in chicago!

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★ 5

Amazing fitness center! The class rooms and center is always clean, the FFC team is wonderful!

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★ 5

Huber is a well-rounded massage therapist and a thoughtful, vibrant and knowledgeable Spa professional.
The fact that Huber is also a trainer and himself built and healthy, adds value to his therapeutic work.
His massage is personalized, rejuvenating and definitely reduces recovery time after a hard workout, my Pilates and swimming.
Huber has a healing touch, a soothing yet confident energy that reduces both emotional stress and muscle tension after an exhausting day or week. His massage is a picture of body/mind relaxation and balancing: gentle rubbing, soft long strokes and a variety of techniques such as friction and kneading to get deeper. More than a massage this is a throughout body/sprit wholesome experience.
Grateful,
Carina

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★ 1

Used to be a relatively nice gym for the money. Joined back recently and it felt like an xsport at 5x the cost. Dirty and crowded. And of course when I canceled I had to pay for a month of membership I did not want or use… typical scam. Lots of much better options in the area

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★ 4

Nice but a bit smaller vs other FFC. The people and community makes up for it though. Its the #1 in terms of that. My sister goes here

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★ 5

My name is Harper And my wife and I has been members of FFC for also Five years. I want to take time give Appreciation for Luz Rogel for being such an awesome employee and FFC
"Luz Rogel consistently demonstrates exceptional dedication and loyalty to FFC. Her engagement in all work activities is remarkable, and she always greets members with a warm, genuine smile. Luz's positive attitude and evident appreciation for her job as well as the
community create a truly welcoming atmosphere. She's a pleasure to see during her shifts, and her outstanding contributions significantly
enhance the FFC experience. We are incredibly fortunate to have Luz as a member of our team. Her commitment is truly commendable, and we wholeheartedly recognize her outstanding performance. Kudos to you, Luz!"

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★ 2

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

One of the best gyms I have ever trained at- however- people give off an elitist vibe which is kind of a turn off.

4/5

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★ 1

I just hate the fact that to get an answer for monthly membership, you need to hear a whole script then be told how the prices vary, then be told someone will have to call you back. I had a membership & cancelled but my son would like one now, I was willing to see if it would work but I feel like I’m at a timeshare event, Everything a secret… then you sign!

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★ 5

While the fitness areas are more crowded than I’d prefer, the spa is super underrated. Been working specifically with therapist Huber regularly and he hits the right blend of being therapeutic and relaxing. He can dig in while also very attentive to what you’re looking to achieve. Try FFC union station for better fitness experience.

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★ 5

This club is so nice! Staff is friendly, the locker room is clean and spacious, the floors are open and airy with natural light, and the mind/body studio is quite pleasant. The outdoor pool is my favorite. It gets great sun and you can order smoothies and snacks right to your lounger. Nicole is the cafe manager, and she's super welcoming. It's just a really fun vibe at the pool!

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★ 5

I was a guest. I was impressed with the facility! So many perks! I was able to enjoy a recovery smoothie. I have many dietary restrictions aftery a suurgy, Nicole was extra accommodating, and made sure I left.

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★ 5

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★ 5

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★ 5

Love this place! ❤️

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★ 5

By far the best FFC in the state. Amazing atmosphere, great staff, and always clean. One of the best gyms to workout in, been coming here for years and have no intentions of leaving!

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★ 5

Great West Loop gym with excellent equipment, convenient hours, friendly staff & always very clean. Thanks to the Cafe staff for all the protein shakes, its my favorite part of the workout!

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★ 5

Always a clean facility and the general manager Mike always makes everyone feel welcome! The front desk receptionist area always there to greet you, and the pool in the summer is a great experience. There's also a pilates studio and spa area for massages. Great experience!

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★ 5

Great facilities, great trainers, great programs. Haven’t found a better gym in Chicago

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★ 2

This is a $49 / month gym masquerading as a $199 / month gym and giving you "value" at $149. Missing key equipment, crowded, they're always cleaning it, so floors are soaking wet.

Not a lot of towels to clean stuff. WEIRD People. They get 2 stars for the location, but that's about all it's worth. This area is RIPE for some real competition to come in and undercut.

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★ 1

This place is truly unbelievable and calls itself a health club and looks more like a Planet Fitness…
Let’s start from the beginning I’ve been coming here since it opened back in 2011 and everything was great from staff to the gym itself..the staff was super nice, attentive, welcoming and the gym was very clean and fully equipped..
But now things have gone from great to worse staff is not as welcoming, attentive as it used to and there’s less equipment available since it’s super crowded almost every day so the machines are always super dirty like no one cleans them.
And although they claim that cleanliness is their top priority they sure fall flat on this..and you might ask why..well they are always understaff and seems like only one short lady in the morning works since I see her going in and out the women’s locker room and to the laundry room to cleaning the floor..
To add to this lately they have been hiring people that only speak Spanish and seem to need a translator to understand what to do and what was said to them! Like really if I need help I’m not going to wait until somebody that is bilingual comes and translates what the problem/issue is..
Also why don’t you ever have a supervisor in the early morning when the gym opens for housekeeping? It seems to be the main reason why so many of them don’t do their job and are on the phone or watching videos online or even worse working out while still being paid.
I mean with membership costs to the roof I don’t think it’s fair that we as members have to pay extra for a below than expected service.

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★ 5

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★ 1

My home gym is the Park Ridge location but decided to come to WL FFC for a work out before work. I had signed up for the Signature membership but primarily went to my home gym so hadn’t explored other FFCs. The front desk wouldn’t allow me in, asking for an additional charge because I was not registered to the gym. I showed her a copy of my contract which she wouldn’t accept. I wasted my time waking up early and going out of my way to come here. She said there wasn’t anyone for me to talk at the time clarify discrepancy. I will likely be cancelling my membership because I pay too much for this gym to be turned away for what sounds like an administrative error in my account. Don’t waste your time or money.

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★ 5

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★ 2

This place has really gone down hill. The one true positive here is the cleaning staff - they do a great job keeping the place looking good. Almost everyone else on the payroll from management to the front desk is either completely inept or entirely indifferent to doing their job. Equipment is also often broken for prolonged periods of time, the layout of the gym itself makes no sense, and the showers tend to go from hot to scalding without notice. The pool is great, that is until it gets so crowded from all the outside nonmember day guests they let in on the weekend that you can't find a chair. They also keep raising prices, and for what you are actually getting in return it's pretty ridiculous. It's basically a way overpriced LA Fitness with a pool. We've decided to cancel. It's just not the same gym it used to be before covid.

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★ 5

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★ 5

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★ 5

By far, the best gym in Chicago!

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★ 5

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★ 1

Hours looked different today (Saturday July 6, 2024) so I called the location to double check. The lady who answered at 1:45 pm told me that close is 8 pm and not 6pm like the app showed. I plan my day around this, and of course the location closed early. Ruined my day. How can you be on shift and not know when you close?

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★ 1

Just clearly communicated my order to the girl with braids at local 84 counter. Ordered a protein shake. First of all the girl was not friendly, moving too fast and ruined my order. First terrible experience here! Hope they find someone else to run the counter.

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★ 4

Best gym in West Loop.. indoor and outdoor pools. It would be nice if the staff policed weight droppers and guys that bring their bags to the gym floor.

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★ 1

I became a member at FFC in March of this year. I enrolled in the membership that comes with one massage a month. During my first massage, Huber T., the massage therapist asked me on a date and made comments about my body. This made me feel uncomfortable and I was counting down the seconds for the massage to be over.

After the massage, I contacted the West Loop FFC location and was then redirected to HR, where both me and Huber were interviewed about the situation. Huber still works at FFC as a massage therapist.

I was told by the South Loop manager, my home location, that my membership would be comped and I wouldn't need to pay anything for a few months until I decided if I was comfortable enough to stay at FFC. Fast forward two months, I check my paystubs because I have a discount through my job and the fees come out of my paycheck directly. FFC has taken 171 out of each of my paychecks for the last 2 months, 513 dollars, much higher than what the membership even costs.

So not only am I being overcharged for a membership that I was told would be comped, but while trying to get a refund I am being sent on a wild goose chase and FFC is avoiding giving me a refund of the full amount.

I am unhappy and I was hesitant to write this review, but it seems like the only option at this point. I should not have to beg for a refund, especially when I was told I wouldn't be paying a penny until I made a decision.

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★ 5

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★ 5

It is pricey, but a luxury that is worth the price in my opinion. Great gym overall. You have to pay extra for the outdoor pool is my only complaint.

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★ 1

Today I popped in to do a bit of cardio, 20 mins before closing and the doors were locked. Lights were still on and lobby music still playing. This is unacceptable for a $240 membership. Do better! Ugh - Premier Member

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★ 3

Great gym but there’s a pretty big problem with this place. Whoever is playing music at this gym NEEDS to be replaced. The music here is so bad it’s not even funny. Been going here a little over a year now and coming every other day consistently and the music is dreadful. They need to get some real gym music in here like hip hop, soul, and rnb. This place also doesn’t have a cold plunge with their steam room. But other than that it’s a good gym

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★ 5

The GM Ryan helped me fix my issue. Thank you!

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★ 2

The facility is clean, decent. But their membership fees don't reflect the type of club service and ambiance I'd pay for at that price point. The retail corner is pathetic. The café food is horrible and at a closer glance the kitchen could use a deep cleaning. The staff just look so miserable. Management clearly hasn't bothered with training because I never get consistent information/details, others members are always bickering with the front desk about the [poor] service. I don't enjoy walking into this place. The vibe is just OFF!!! I need a better environment to maintain my fitness journey. I chose to end my membership because the energy of the place doesn't accommodate that. No one looks genuinely happy to be working there. And no wonder-The GM is rude and the Member Experience Mgr has no clue about anything. They didn't even ask me why I wanted to cancel; clearly they've gotten used to it or don't want to hear why. So I'll gladly take my money elsewhere.

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★ 5

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★ 5

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★ 5

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★ 5

I’ve been a member of various gyms over the years, but FFC West Loop truly stands out, particularly for its exceptional cleanliness and the outstanding friendliness of its staff. One area that really shines is the shower area; it’s always spotless, reflecting the rigorous cleaning standards they maintain. It’s clear that the gym prioritizes hygiene as I often see staff members diligently scrubbing and ensuring every corner is pristine. This level of attention to detail makes a huge difference in the overall gym experience.

The staff members at FFC Gym deserve a special mention for their exceptional service. They are incredibly pleasant, greeting me with a smile every morning, which adds a positive start to my day. Their consistent friendliness and willingness to help make the gym atmosphere welcoming and motivating.

I highly recommend FFC Gym to anyone looking for a top-notch fitness facility.

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★ 4

Very Unprofessional the way business is handled here. The hours listed on the FFC App and Google are always inaccurate. Tonight I was summoned out of the hot tub with a childish smirk just as I stepped in. There were no announcements made during my workout prior. 30 people were swept out at 8:10pm because no announcements were made, yet this hourly employee maintained announcements were made. I’ve gone during opening hours several times to the gym being closed yet everything unlocked. Please do better! - Premier Member

Update - Since my last review, 1 year prior, the hours listed on the FFC app and google, have been consistent with the actual hours. It also seems that the staff take much more care with customer interactions, and have improved upon their standards of service, no matter their role within the company. I feel that FFC has earned a much better rating from myself, for said reasons, but not limited to these reasons.

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★ 5

Beautiful club in fantastic location. Great fitness classes and latest in fitness equipment. Plus an amazing outdoor pool with delicious food and drink. Locker rooms and fitness floors are super clean. Great value! Feels (and is!) luxury gym without the price tag. Member for 11 years..wouldn’t go anywhere else!

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★ 5

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★ 1

5 star original review: I love my personal trainer, Sara, she's amazing! The yoga instructors are great but I wish they had more classes at lunchtime.

Edited: 1/3/2024 So I still love Sara, she's an amazing trainer but sadly management has seriously let me down & frustrated me. They randomly increased my monthly membership fee without notifying me and when I called they said that they mailed me. That's right they sent me a physical letter, not an email or text message or notification on the app but a physical letter that I have not received. Also, my original agreement is no longer available for me to view online and was not emailed to me when I first signed up. However, I'm know that price was thoroughly discussed upon sign up and in that agreement. I'm so disappointed because the gym is great but this is shady business practice. Unless something changes, I'm going to be canceling my membership.

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★ 5

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★ 5

Great experience! The facilities are impeccable.

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★ 5

Cool gym. I go for the spin classes and the bikes are brand new

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★ 5

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★ 4

Always a great location to visit! I love the pool!

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★ 4

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★ 5

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★ 4

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★ 3

It was my first visit to this location after signing up online, and it remains to be seen if I’ll be a member long term. I specifically signed up for access to the group fitness classes. The yoga mats in the mind/body studio need love or replacement… I had to keep brushing bits of the mat off of my legs. The yoga instructor was a bit scattered and didn’t have a cohesive flow to her class. We spent a lot of time down on our backs/seats for a heated vinyasa. Additionally, the cleaning wipes were completely dried up so I couldn’t wipe down the blocks I used. The women’s bathroom stall I used was out of toilet paper - how embarrassing. I’m going to give the other locations and instructors a shot before I decide to move on completely.

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★ 4

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★ 5

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★ 4

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★ 1

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★ 5

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★ 5

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★ 5

Excellent gym and customer service!

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★ 5

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★ 1

Doesn’t offer a 1-3 day pass 👎 Even gyms in NYC offer a pass between $30-$75

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★ 5

a beautiful facility and great staff! love the spa section as well

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★ 5

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★ 2

I've been a member since 2016 and absolutely enjoyed everything about the club. However, lately my experience has been poor with the newly hired staff at the club at more than two occasions. They lack ethics, are rude and disrespectful to the level of being patronizing. My complaint wasn't taken seriously enough which reflects on the deteriorating quality of customer care and overall member experience.There's a lot of great gyms in the area that offer great value for the money, no one wants to come home from the gym and sulk over the passive aggressive behavior of people who are being paid by your hard earned money.

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★ 1

Very bad customer service, rude unprofessional staff.

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★ 4

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★ 5

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★ 5

Standard equipment and clean

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Outstanding.... Great atmosphere, staff and facility!! Highly recommended by me..
Join now

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★ 5

Great staff very knowledgeable: and exceptionally clean and well kept

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★ 5

Big fan of FFC west loop. The staff is great and very courteous. They manage to keep the place pretty clean. The class offerings are great. Love the reservation for lap swim - ensures I have a lane every time. Price is perfect for what you get.

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★ 5

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★ 4

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★ 1

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★ 5

Great gym, lots of equipment and many group classes available throughout the day. Super clean locker service, love their sauna and indoor pool.

Lots of cardio equipment to choose from.

Summer pool is a treat!.

Only personal issue it takes to long to Park and get to the gym.

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★ 5

Super nice gym! Very knowledgeable and helpful trainers, friendly staff, plenty of equipment. Rarely have to wait for anything at all during the mornings and weekends. Classes are fun and fulfilling. It's a bit pricy but honestly you get what you pay for. Highly recommend!

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★ 5

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★ 5

Great location, great equipment, great staff. All around clean space.

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★ 1

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★ 5

The staff are super nice, and the maintenance/ cleaning staff of the location are always sweet as well. There is always communication when there are changes regarding the club which is great, it is very convenient since I live upstairs in Presidential towers having FFC downstairs makes it super convenient to work out. There are a plethora of different machine types that make it easy for you to do any types of workouts whether it’s compound lifts or Olympic lifts or just cardio. Tons of classes to take as well.

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★ 4

I just recently joined this gym and I love it! Great facility, assortment of Weights and equipment. Staff is super friendly and helpful.
Only issue I have is false advertising. I showed up on Saturday (09/03) 5:45 to have a staff member lock the door in front of me. Then when I try to enter he says they’re closed, even though online it says Saturdays and Sunday the West Loop location is open until 8pm. For a membership that costs over $100 a month you’d expect staff members to follow posted operating hours. I just don’t get how you can justify closing over 2 hours early without sending an email out or something. I am aware of the new turf they are installing and super excited about that, but I was made aware of that through email. But am very concerned that moving forward staff will continue to close early. I’ve read reviews about that happening but never experienced it before. Very upsetting I love this gym and the atmosphere but if my gym time is going to be cut over two hours early for no reason I have the urge to switch gyms.

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★ 4

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★ 4

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★ 1

Have added Ryan to ongoing email thread

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★ 4

This one gets busier than the one I normally go to, but it has everything you need for a good workout - you might need to switch up your routine while you wait for a machine to open though

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★ 5

FFC FTW

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

Nice gym

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★ 5

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★ 5

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★ 4

Work in the complex, nice staff!

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★ 5

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★ 5

Excellent
spacious
amazing instructors

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★ 5

Great gym. Fitness classes are great, our favourite was Vinyasa Yoga with Tom in the Mind/Body Studio. Wish they were open later on weekends but all in all clean facility and has all everything you need.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great gym

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★ 4

Always very clean. Amazing instructors. Summer pool deck is a plus. Indoor pool is great for lap swimming. I only removed one star because the hot tub needs an update. Overall, great experience.

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★ 4

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★ 1

I can't rate I didn't keep my appointment

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★ 5

AS CUSTOMERS WE SHOULD HAVE CUSTOMER APPRECIATION. ALL THE MONEY WE PAY WOULD MAKE IT WORTH IT. I KNOW MOST OF THE WORKERS DO THE BEST THEY CAN IN SERVICING SOME OF THE MOST DEMANDING AND PRIVILEGED INDIVIDUALS IN THE CHICAGOLAND AREA. THEIR SHOULD BE A RECYCLING BIN FOR TOWELS PLACED ON THE FLOOR ETC. I THINK IT WOULD BE COOL IF US AS CUSTOMERS COULD HAVE EVENTS DEDICATED TO US AND WE HOULD HAVE INPUT IN THESE EVENTS WITH SIMPLE GOOGLE FORMS IN THE EMAILS WE RECEIVE.

I WILL LEAVE A COMMENT PER MONTH WITH IDEAS IN HOPES OF GETTING FEEDBACK VIA FFC AND/ OR FELLOW MEMBERS OF THE GYM.

Peace and Love, w/ Health that is placed above.

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★ 5

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★ 1

Just got word that for the second time within a year that they will be raising membership rates. $20 last year and now another $10 this year. I get that businesses are having a lot of trouble recovering post pandemic but maybe retaining your current members and not raising rates on them would keep your cash flow higher now that I will be leaving this gym over this increase. There are a lot more options for fitness these days and raising memberships alienating your current clientele seems to be a risky move.

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★ 5

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★ 4

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★ 5

Nice staff. Spacious gym and good variety of gym equipment. Staff is nice and friendly. My favorite is the nice outdoor pool and bar, where it’s nice hang out from.

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★ 5

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★ 5

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★ 1

I had a membership there and quit in February because the GM was psychotic if my mask slipped beneath my nose when I was running on the treadmill. They are the only gym in the city that gets this aggressive about it. My boyfriend and his brother still go here and this morning the GM went up to him and was physically standing over him because his mask fell beneath his nose. The machines are not socially distanced right now and the GM himself had his mask beneath his nose. They will both be cancelling their memberships as well. I go to gyms all over the city and no other establishment treats their members like this. Very nice gym and clean but would never go back to spend that kind of money and have somebody breathing down my neck like that. Regardless of covid guidelines, plenty of businesses enforce the mask mandate without being rude and aggressive and honestly just completely out of line about it. I know a handful of people that have quit this specific ffc location for exactly what I am saying. I am for a mask mandate if it means everyone is safer but you’re over the top.

Source: Google

★ 1

Unprofessional staff , other n that the gym is awesome

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★ 1

Worst management!
Give you the wrong Information which made you pay more money and their response is we can’t help you!
I was talking with one of the manager and he mentioned our general manager (Ryan) says that!!! I told him at the end you forced me to go and write a review for FFC west loop and he said WE DON’T CARE ABOUT REVIEWS!!!!!! What a perfect manager!!!!
I don’t recommend this club to anyone and I won’t go there anymore. As a loyal customer I am very disappointed and thinking of changing my membership to other clubs!

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★ 5

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★ 4

Toilet papers feels like sandpaper, would be nice to have a locked charging station for my phone while I workout but my girlfriend has no complaints. I have to admit thoooooo… its hella clean and there’s plenty of equipment. I love the views.

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★ 5

It’s a wonderful fitness centre

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★ 5

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★ 1

rules for outdoor pool are all over the place you never know if you can use the pool or if they have a private party they don't post it unless you show up and they want to charge you extra $65 to use the outdoor pool. Rules are changing all the time and managers are very aggressive if you complain about not knowing the rules. Terrible customer service and terrible communication with customers regarding rules.

Source: Google

★ 5

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★ 1

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★ 5

It's a spacious gym with almost all the things needed. It can get crowded at certain times of the day but otherwise a great place

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★ 4

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★ 5

Great gym was a member until I moved away from the area. Visited this past weekend with a friend who's a current member: still super clean, well maintained, very friendly staff, and great equipment (and one of the best cardio areas of any gym).

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★ 5

Fun times at Family Swim Night!

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★ 3

The tour was great. The customer service is excellent. The facilities look exceptional. This would all be excellent if the cost was more reasonable . $90/ month is just way too much. Keep in mind this is more than double the cost of an average gym membership in the US.

Source: Google

★ 5

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★ 5

Amazing gym with clean equipment

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★ 5

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★ 5

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★ 5

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★ 5

Great yet pricey. I utilize the gym consistently though so I will see the value. However, compared to $20 at planet fitness for a premium membership, it’s pricey. Yet there are pros and cons with things in life.

Source: Google

★ 4

Good experience

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★ 5

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★ 5

Lana, (one of the people who do memberships) helped us get squared away for the gym locations, and offered us a great deal. She was very informative, and sweet. And great with children because she made sure our children felt at home and comfortable. Our 5 year old loved her and made a best friend. Very professional and made us feel comfortable. Thank you Lana!

Source: Google

★ 5

Clean and friendly .

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★ 5

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★ 2

While I continue to come here often, I’m very disappointed at FFC’s enforcement of their mask policy. I have spoken to management numerous times in the last few months about members not adequately following the policy (members wearing their masks only over their noses, or walking around with them on their chin), and while they say they do walkthroughs to enforce the rule, I am currently next to someone on my left with their nose out, and on my right who is an FFC employee not addressing this. While I do like the club’s equipment for the most part and believe this is only and issue during the pandemic, I still consider this a major failure on the part of FFC management, especially for the steep cost of membership.

Source: Google

★ 5

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★ 1

I told the front desk I wanted to speak to someone else, to help me. She denied me. Premier member since 2014

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★ 5

Great, clean gym! Does get busy right before and after office hours though if you are planning on avoiding people.

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★ 4

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★ 5

Best Chi Gym

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★ 5

Stay strong

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

West loop is my favorite location. All FFCs are great though. Covid precautions are in full swing and I feel comfortable getting back to the gym!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Solid gym. Nice features.

Source: Google