★ 5

A very good “ bang for the buck” gym. I prefer gyms that are clean, good management, and focused on customer needs and equipment upkeep. This gym provides all of the above. If you want a gym that has all the “whistles and bells”, look elsewhere and prepare to likely pay more. The manager Janine is absolutely awesome! She really listens to members wants/ needs and is great at addressing them. She’s also very focused on keeping the gym clean and equipment upkeep. Highly recommend!

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★ 5

Fitness 19 is a great place to work out. The atmosphere is good and it’s near other convenient shops. If you’re thinking of signing up, go for it!!

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★ 4

Okay you got the TV's to work. Now, NEWS or SOMETHING TO READ while we ride would make a 5 star. Emily is a Treasure.

Just wondering, One day the temp in the gym is perfect, cool and not humid and the next it's humid and warm. When it's hot and sticky it smells really bad and hard to breathe properly.

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★ 5

I would have to say that Fitness 19 is a great place to work out and has a great atmosphere. The membership price is very reasonable. The staff is professional and very approachable. I have no complaints and couldn't be more happy.

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★ 5

great equipment. the essentials.
best local option, great community solid overall choice

staff is great

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★ 5

This gym has been a loving and supportive gym I’ve gone to on my hardest days and still came out as strong as ever the gym is filled with wonderful staff who make the atmosphere feel like home. I like to think of fitness 19 as my second home and the lovely staff I see In here my family.

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★ 5

The best management, cleanest gym I’ve ever joined. 12/10

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★ 5

yall it ya boy elijah, been here for yk bout 2 years but after seeing ma boy joey he made me dedicated to start working out concsistentilly since july now, thanks joey and if you see this review make sure to give joey a high five and also emily is cool joey is hot

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★ 5

Fitness 19 has really changed my goals and made me more motivated, great place to start a new healthy life. -Raymond Calvillo

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★ 5

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★ 4

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★ 1

Good location but the prices here have gone up, the equipment has remained ran down. The incline bench is a hazard. There is now a $40 fee to transfer account memberships to another person. The number treadmills have been cut in half. Expect to wait an hour between machine due to people talking in groups on equipment instead of actually working out.

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★ 4

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★ 2

The place needs new equipment. I’ve been coming for 5 years and not one piece of cardio has been replaced.
It smells. The place is dirty.
I gave it 2 stars for the covenient location

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★ 4

Riding the stationary bikes are boring. Without the Flatscreens on and on readable programs makes it very difficult to ride for any length of time. PLEASE , PUT ON THE NEWS SO WE CAN READ SOMETHING while riding. PLEASE...PLEASE.

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★ 3

I worked out at Fitness 19 for several years, took a break and recently signed back up again. The location is convenient and they have both machines and free weights. However, there are not enough free weights and you are constantly searching around for the gym to take from other benches.

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★ 5

Awesome people like my boy Bradley

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★ 5

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★ 5

My experience has been wonderful under new management. I'm at a much happier space. I use to come in the place not quite understanding the climate. Are new Lady is a top notch individual, I love her spirit and the current vibe she created

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★ 5

Fitness 19 is a great club to join with an amazing staff. I used to belong to lifetime fitness where I was spending a ton of money on a monthly membership. At fitness 19 I’m able to accomplish everything I was accomplishing at lifetime fitness for a much lower price. The equipment is clean and the staff is super friendly. Emily does a great job interacting with members and keeping the facility Clean. I highly recommend this club to anyone that is looking to save money and stay fit.

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★ 5

I was amazed, when I returned the next day to the gym, and found my music paper still on the elliptical machine where I had forgotten it!! I thought for sure someone would have thrown it away. Everyone is very polite at this gym. It feels safe and friendly!

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★ 2

I’ve had a membership for roughly a year and a half, and the quality of the gym has steeply declined since. The restroom has a 50/50 chance of being functional, with either the urinal or stall being out of order for weeks or even months. Most weights are chipped, stacks lack numbers so you can’t even tell the weight you’re doing on many of the cable machines, and the rates are increasing? The gym spent thousands on a new tanning bed (which is already up for sale), but refuses to refurbish and maintain equipment they already have. Many of the cardio machines are either broken or are on their last limb. Especially not worth it for college students who can no longer resume membership, but have to cancel, then pay for an initiation fee to maximize revenue for a low-tier gym. The review should’ve been one star, but the staff is really nice and always doing their best to keep the gym clean and friendly.

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★ 3

(3+ year member) for a entry level and affordable gym, it does the job. Unfortunately, equipment is unkept and only fixed if it’s completely broken, numbers on weight stacks are unreadable as they are falling off, rubber is falling off the plates, toilets/urinals go months without being fixed, and to top it all off as of December 2024, they plan to raise the rates? They removed the option to pause memberships and being in town for school breaks causes me to pay for a sign up fee every time. Prices have gone up and quality has gone down since sign up in 2020.

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★ 5

Love the ease of use, timing, equipment and pricing

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★ 4

Mọi thứ đều ok
Nhưng tôi thấy thiếu một cái phòng tắm vì tập xong thì tắm rửa sạch sẽ vì ra ngoài thời tiết mùa này lạnh lẽo tôi góp ý nên làm thêm buồng tắm khi nào có buồng tắm tôi chắc chắn quay lại nơi này moi thứ ok

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★ 5

I have been a happy Fitness 19 member for 2 years now. Jeanine and Joey take fantastic care of the place! They keep the gym clean, the equipment well maintained, and the environment enjoyable! They know the members on a first name basis, always say hello, and make new members feel at home! It's nice to be part of a community (a "fitness family" if you will) and not just part of a gym. -Peter Rechenberg

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★ 5

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★ 5

This has been the perfect gym for me. No nonsense, has everything you need, never that crowded, and extremely affordable. Highly recommended.

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★ 5

I have been a member for the past 15 years and it is a very family oriented atmosphere. The employees are very nice specially Jeninne, she is extremely nice and with excellent PR.

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★ 5

Great gym I work out here almost every weekday they have great staff especially jeninne she is very helpful and welcoming one of the best employees

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★ 1

This is the worst run gym I’ve ever been to. Their equipment sits broken for months and no one does anything about it. This morning there weee six broken treadmills out of the twelve they have. The toilet in the men’s room was down for almost a year. I’ve reached out several at the email address they provided and never got a response. When I called to talk to someone about it the voice message said not to leave a message cause they won’t get listened to. I think that there are new owners who obviously don’t know anything about running a business. Cancelling my membership.

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★ 1

Extremely rude and disrespectful CUSTOMER SERVICE, THE LADY MADE ME WAIT 15 minutes to respond nothing. DEFINITELY going to another place, a lack of clear communication and insufficient information.

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★ 1

almost impossible to have work personnel on site

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★ 5

Me encanta este gimnasio

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★ 1

Went in to do a free guest pass to check the place out. The guy working the counter didn’t know how to do the guest pass and did not know a thing about memberships. He didn’t offer me to look around. Just a “sorry it didn’t work out for you.” Fitness19 just lost a potential customer. Find better customer service.

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★ 5

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★ 5

Went here to work out during my winter holiday. A no frills gym in the best of ways, with everything you need, nice staff and easy gym access (also for people who have no need to become a long term member). I highly recommend this place and I will be back when I visit family again.

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★ 5

Great gym, no complaints. Clean up after yourself and count on others to do the same. Not a meat-head paradise of amenities, but for the casual person looking to incorporate a little movement in a busy life, this place is perfect.

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★ 4

Overall a good gym!

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★ 5

Dumbells were beat up, but they replaced them. New ownership and they are making a lot of changes. Great place for a pump. Price is good if you actually use the membership, even if you don't. Get off your butt and get to the gym!

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★ 1

Worst gym ever rude staff don’t have a lot of machines staff sits in office doesn’t do anything no one sanitize the gym. Wont give me a runs even though I canceled the membership a week into signing up

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★ 5

Best gym in town. Loving the new paint scheme. Staff is always friendly and very helpful.

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★ 5

Oh my gosh, I cannot even begin to express how much I love Fitness 19 and their amazing employee Nolan! From the moment I walked into this gym, I knew I was in for a real treat. The atmosphere is just so motivating and the equipment is top-notch, but what really sets Fitness 19 apart is the incredible staff, especially Nolan.

Let me just say, Nolan is an absolute gem of a human being. He always greets me with a warm smile and a friendly hello, making me feel so welcome every time I visit the gym. Not only is he super knowledgeable about fitness and nutrition, but he's also just a really great guy to talk to. He's always willing to answer my questions and offer helpful tips to help me achieve my fitness goals.

But what really sets Nolan apart is his incredible energy and enthusiasm. He's always so upbeat and positive, which really helps me stay motivated during my workouts. I can honestly say that without Nolan's encouragement, I wouldn't have been able to push myself as hard as I have and see the amazing results that I've achieved.

Overall, I would highly recommend Fitness 19 to anyone looking for a top-notch gym experience, especially if you're lucky enough to work with Nolan. Trust me, he's the real deal and he'll help you achieve your fitness goals like no one else can. Thanks, Nolan and Fitness 19, for making me feel like a million bucks

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★ 3

Nice place to work out. Just make sure if you cancel your membership you check your card statement every month for a few months because they have.a tendency to keep charging you. I'm still dealing with it since February.

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★ 1

I will not renew my membership for the new year here.
I've been a member of gyms for more than 30 years, Bally total fitness was my main membership along with a small gym here and there, this by far the worst gym I've stepped foot in, the dirtiest and most filthy gym I've ever been a part of, I don't consider myself picky.
The lack of paper towels for one, the disinfectant spray bottles hardly ever work, your bathrooms are the same no paper towels no hand soap, the drinking fountains look like they haven't been wiped down in years with gunk built up. At a time where everything generally needs to be kept up.
Your machines stand crooked with no distance from each other, dumbells are missing chunks, why ? I've never seen that at any gym.
Black duct tape to patch up your equipment? Never saw that either.

Your TVs they are always on CNN or infomercials, how about some workout music or sports related TV to liven the place up. Suggestion here - Hire someone with more knowledge on how to run a small gym not kids on their phones all day...
I can totally see your staff running to clean the place up, yeah thats how dirty your facility is.....
The only pro here is your parking, there is plenty.

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★ 5

Best place to get a quick or thorough workout

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★ 5

Fitness 19 is one of the best places to workout... Every machine you need to get whatever workout your needing... Clean gym, LOVE THE ATMOSPHERE AND MY GYM MATES - everyone is friendly. Shout out to Mike - he's one of the managers at Fitness 19... one of the nicest and coolest human beings you'll ever meet... Whenever you need him, have a question, NO HESITATIONS HES THERE TO HELP YOU!! HE'S ALWAYS PROVIDING WORLD CLASS CUSTOMER SERVICE AND SUPPORT!!! GIVE MIKE A PROMOTION AND RAISE ASAP - HE DESERVES IT!!!! Thanks Fitness 19!!!!⁰

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★ 5

I have been a member at F19 for about 8years and seen many employees and managers come and go. I have to say our new General Manager Kim has made the difference that F19 needed! We needed someone in their with professionalism , smile and a personality that fits and determination to get the job done and still keep the family atmosphere that we all have known and come to love! Truly one of my favorite places to be❤️💪🏻

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★ 5

Basically a good place to work out and affordable

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★ 5

In my completely unbiased opinion, this is the greatest gym to ever exist in all my 500 years of living.

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★ 5

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★ 4

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★ 5

Kim , Noah, and all the staff are great

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★ 5

Been going there for years and they have the best staff always ready to help. Never a problem getting weight and it's always a great day at Fitness19.

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★ 5

Great gym at an extremely affordable price! Super friendly staff and the environment is comfortable to workout in. Highly recommend to anyone looking to get started with their fitness goals!

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★ 5

I started going to Fitness 19 this year when I moved to the area. The staff are nothing but nice. Even knowing me by name and able to have conversations with before or after my workouts. They like to keep the place clean and also re rack weights for the lazy gym goers that don’t know how to.

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★ 5

Kim is the best..the facility is awesome..super clean and friendly..I can participate in many area facilities but fitness 19 is my favorite.

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★ 5

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★ 4

Great space, solid location with plenty of parking, an excellent variety of equipment for your fitness needs with affordable membership rates. Staffing is a bit sparse, would recommend you perform your own signup online rather than on location. All in all will easily suit my workout plan.

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★ 5

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★ 5

I love working out here and wouldn’t go anywhere else. Ever since the new GM -Kim- took over, the gym is so much cleaner. Love the atmosphere and options they have here.

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★ 5

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★ 2

Dirty. Hours changed to 10 pm;-due to gym claiming “maintenance & cleaning” yet floor is constantly covered in dust & dirt. Evening staff on phone or talking to friends or not staffed at all.

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★ 5

Great fitness facility! Very clean and has all the equipment I like to use. Staff is friendly and helpful. The manager Kim was very nice and took the time to show me around and helped answer all my questions. Highly recommend!!

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★ 5

staff is very attentive and very friendly, club is always clean and well taken care of, great place to get a real workout in.

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★ 5

I've been a member for approximately 4years and have stayed even with the different changes in management. With that said, I am glad I stayed. The latest management team has been making sure to keep the gym clean, keep the machines running, and most importantly take the members concerns seriously and respond in a timely fashion. The price for the gym cannot be beat and I am excited for the new things to come.

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★ 5

The manager is amazing

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★ 5

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★ 5

Love Fitness 19…. Been a member for several years…staff is pleasant… environment is clean….other members are courteous…. Everything I need

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★ 5

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★ 5

I love going to Fitness 19 in Algonquin. It is the cleanest gym I have attended. The staff is really nice, especially Kim. She always has the warmest smile and is very knowledgeable about all the equipment. I would definitely recommend going to this location.

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★ 5

I have been going to this gym for approximately 4 years. It has great hours that allow me to get my workout in before or after work. It has all the equipment necessary to complete my strength and conditioning workouts. If there are any issues, the management team addresses them immediately. The gym is under new management and is very member focused which will only increase the member experience from what it is. 10/10 would recommend.

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★ 5

Best club around. Clean, all machines work great, great instructors, classes are a beast !!! Share your fitness goal and they'll help you achieve it.

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★ 5

Very nice clean gym friendly people & great employees to help when needed.Prices are great as well !!!

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★ 4

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★ 1

If you are in college find a new gym. They don't care about you or your membership. I understand that there may be no accommodations for students but the manager told my family they would rather cancel our memberships over properly explaining policy changes. We have been menmbers for 10 years and now we are looking for a new gym.

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★ 4

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★ 4

No frills great place

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★ 5

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★ 5

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★ 5

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★ 5

They have had a change in management and the new management does an excellent job very clean and equipment is changed out regularly.

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★ 5

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★ 4

When I brought the fact that I lost time on my 2020 membership to the staffs attention due to COVID shutdowns, they promptly extended my membership by 6 weeks. Then when that ran out, they renewed my yearly membership at the 2020 rate!

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★ 4

This club is actually amazing, although I have had some misconceptions, it is a very nice club to be in. It gets the workout done and with not many problems. But I have been wanting there to be a basketball gym, at least one, or a swimming pool. It would attract many more people and make the review go way up. Hopefully I get a reply from the owner about this so he can answer whether or not there will be any of these facilities soon. Also, how many signatures would u want on a petition so we can get a basketball gym or swimming pool?

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★ 3

No frills but all the equipment you need for weight training. Is it a bit dated and there is never a customer service person available when I went to sign up, guess you don't want the business.

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★ 1

This is easily one of the most unprofessional establishments I've ever been to. Showed up in the middle of the day to cancel my account and there wasn't a single representative to help me. Left, called twice, no answer. I came back hours later and someone finally helped me.

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★ 5

For what it offers for a small gym and pricing, I definitely recommend it. Friendly and accommodating staff.

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★ 1

Long story short...tried to cancel membership years ago. Thought I did successfully, only to realize they were still taking monthly fees out of my acct. at that time. So I called my bank and put a block on them from taking money out.
Well it’s been a year and for some reason they were somehow able to start taking the money out again.
They are very uncooperative when you try to cancel!! They make it virtually impossible, as I tried to do it in person several times and was told excuse after excuse...”manager isn’t here” “have to come at a specific time” that was under the old ownership and now the new owners seem even worse.
Buyer Beware!!! Don’t ever sign up and give your personal account info!!
This is a bad review for this business but it is also a warning to others! It’s a scam, it’s a trap.
Now they tell me I can’t cancel until I pay over $300 and also that if I do t they are sending me to collections.
Horrible business

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★ 1

For years we enjoyed the club and paid on time and per our contract. When we could no longer use the facilities, we cancelled per their contract specifics. For OVER A YEAR, they still keep charging our credit card and we need to dispute every month. It is a pain and management is not any help in rectifying the situation. It’s a shame because this club used to be high on my list of recommendations, but because of this experience I would NEVER recommend anyone join. I don’t know if this is a company wide issue or Algonquin issue only but please be aware.

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★ 5

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★ 5

Great small gym

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

THIS GYM HAS BEEN CHARGING ME YEARS AFTER I CANCELLED!!! I don't even live in IL anymore!!!! I am looking to take legal action against the owner. DO NOT sign a contract here.

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★ 4

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★ 5

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★ 4

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★ 5

Been going to this gym for years now, and I love it! Never any issues, staff always takes care of issues if they are made aware of them. Friendly staff, Sean is always willing to help out in any way he can! Can’t beat what you get for the price!

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★ 5

Come here almost daily. The facility is well kept and the staff are friendly. Heavy lifting is welcome here

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★ 5

It doesn’t have all the bells and whistles like some of fancy gyms in the area, but it does the job I need to do!
It’s clean, updated equipment and friendly staff.
I really Don’t care about the extras

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★ 5

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★ 5

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★ 1

Haven’t gone here in awhile. I had on my notes to cancel. I work at a hospital and with everything going on I haven’t had the time to go in to the gym to sign the waiver. I was just charged the yearly fee as well which made me remember to call. I called and spoke to the new manager and was told he can’t do anything about the fee and I have to come in and sign the waiver in order to cancel it. Which during a time of Government telling you to stay indoors seems crazy to me. I found this customer service to not be beneficial in a time I was asking for help. I asked if he can just cancel it and when I have time I can come in.

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★ 5

All the equipment I need for a very low monthly fee!!!

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★ 2

I went there twice to get a new membership. But nobody was there to assist me. Bad customer service..

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★ 2

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★ 5

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★ 4

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★ 5

Very nice staff. Good equipment.

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★ 5

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★ 5

Great small gym, and affordable

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★ 1

I was over charged- they charged me $9.95 twice and for some reason they could not see that on their end. So I have to go in and show them my bank statement. Oh and to cancel u have to physically go in and sign paperwork- u can not cancel over the phone.

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★ 5

Great staff!

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★ 4

Cheap, good health club

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★ 1

Poor customer service. I cancelled my account, I signed up again. I would work out irregularly. The last time I went I didn’t have my card to scan in. The employee looked my name up and told me with confidence that I did not have an account here and that it was cancelled. I left, few months later after renewing my credit card I was notified about late payments. If there was no exchange of product/service I wasn’t going to pay; that’s how I felt. Then the debt collector notified me- I ended up paying 129.79$. A customer should never have to pay based on a business’ poor management of clientele it undoubtedly causes deception whether the business knows about it or not. Don’t go here. Ever.

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★ 5

Very nice gym. Friendly staff. Excellent.

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★ 3

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★ 4

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★ 1

Steer clear of this place. Customer service is beyond horrendous. Regret ever signing up. Not even worth the $10. You get what you pay for.

And listening to the front desk "kid" chat with his friends and exclaim "f##k" every other word was particularly annoying. Unprofessional.

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★ 4

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★ 5

Love coming to this gym because it's cheap and has everything that someone needs to have a great workout

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★ 5

Staff is friendly and welcoming, I joined with my wife and we immediately joined Reese’s morning training class that meets 5 days a week. After one month I feel healthier and have more energy each day. The gym is family friendly and well priced.

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★ 5

Great place

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★ 5

Nathan is the cutest worker there also great gym

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★ 5

Great place to workout..nonjudgemental atmosphere, awesome and helpful staff, spotless equipment, all at a very inexpensive price. I'm a huge fan!

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★ 5

I’ve been coming here for 3 years and it’s constantly been improving. They got new cardio equipment and the facility is always clean. Staff is friendly and I never have too much of a problem using the machines or equipment I need!! Manager is great and the personal trainers are very helpful!

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★ 5

From my experience of fitness centers this is the best by far. It's large enough to give you all the room and equipment you need and small enough to not be overwhelming like lifetime fitness. If you're looking for a great price and an amazing place to workout, this is it!

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★ 5

Great gym! Affordable and the staff are very friendly and informative on the exercise equipment ! I highly reccomend joining !

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★ 1

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★ 5

An excellent fitness center!! They have amazing trainers available as well as staff and owners that aren't just there to make a buck--they truly care!
Very clean and everything you need. I found it amazing that for a relatively small center, they have a child care room. I walked by because I heard a child screaming for a long time--throwing a tantrum and found the care giver to be calm, sweet and extremely nurturing. For all she had gone through, she was totally unrattled. If you are over protective as I was, this is the place to take your child so you can get a peaceful workout without any worry. Don't pay the over priced fancy fitness centers when you can get all you need here.

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★ 1

They make it incredibly hard to cancel. I have had to make 4 phone calls and wait 2 months to get my cancellation resolved. It is a nice gym, but its like hotel california, you can never leave

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★ 1

Be sure to cancel your automatic withdrawal after you cancel your membership. Fitness 19 continued to withdrawal money from our account for months after we cancelled our family membership.

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★ 5

nice equipment, clean, great staff Nd great value!

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★ 3

I have been a member here for over 3 years and can say that for the price you cannot beat this gym so as long as you are ok with the hours that they have available for you to go. About a year ago my schedule switched and I have unable to get to the gym during their hours. They close at 10pm. Finally about 4 months ago we made the decision to cancel our membership and boy let me tell you it is a real struggle. I have officially showed up at the gym on 4 occasions trying to cancel my membership, mind you I had to take time off from work for this, and every time I am given a run around about what time I need to come in to see the manager to cancel my membership. It seems like the guy is never there. Most recently I stopped in on 6/19/2018 at 10 am since I was told during my last visit that the mangers “new hours” are 9-4 m-f, and I again was given the usual BS that he now works 11am to 6pm. Best thing was the owner was present at the gym but refused to attend to my need because he was there on personal time to work out. Wow.. just wow what a way to conduct business. Either way my experience is that they will go above and beyond to keep you locked in to your cheap membership and make it extremely difficult to cancel when you want to. My recommendation is to find another place to join that has better customer services and easier cancellation process over fitness 19’s cat and mouse game with the manger.

-6/25 my issue was resolved by the management team.

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★ 5

All the machines you need with free weights.
Simple.

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★ 3

Typical gym. Usually not to hard to get right on the equipment you want and is usually in working order.

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★ 5

I enjoy going to Fitness 19 and working out for 60 to 90 minutes 3 to 4 times a week. I like it because I can use different types of cardio equipment, machines and free weights to get in a substantial workout very quickly. They have everything I need to get the job done. Also, I just went through a total knee replacement and I learned that they also have the equipment and accessories I need to rehabilitate my knee now that I am done with prescribed physical therapy. The owners are great and they are always looking to offer more customized services to their customers. The individual trainers offer quality services at rates far below that of their competitors. If you put in the time, you will see a difference. In summary, excellent no-nonsense facility at a fair price. I highly recommend this Fitness 19.

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★ 5

Has all the equpiment that I need and an easy layout

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★ 5

Have been a member since 2015. Worked with multiple trainers there since then and have lost 35 pounds of fat and have put on 15 in lean muscle. The trainers are top tier and are looking to help at the gym as well as in your personal life. Got me on a diet that worked for me and trained me through a tough point in my life. Wouldn't trade my past experiences here for any other gym. Thank you to everyone who helped me in the past 3 years!!

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★ 5

Cleanest gym/friendly staff.

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★ 5

Cleanest gym I've been to. Staff is absolutely amazing.

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★ 5

Cleaning down there excise machines and friendly staff

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★ 5

Clean lots of equipment

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★ 5

Friendly and helpful staff! New member looking forward to many more positive experiences there! Bring your own towel and locker lock!

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★ 5

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★ 4

Inexpensive fitness club..... more than serves it's purpose.

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★ 5

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★ 4

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★ 5

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★ 5

Been a member for over 4 yrs! Very conveniently located and equipment is always clean! If you are looking for a great workout at an affordable gym, then this is your place :)

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★ 3

Nice gym

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★ 4

Low monthly fee and complete line of equipment

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★ 5

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★ 5

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★ 5

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★ 1

Horrible!!! Do not get scammed! 2015 I went in with the mindset of losing weight and getting healthy. I get a trainer who is really young and fresh out of college. Ok fine but I made it very very clear that I had a hand injury from work and was on light duty with restrictions. That didn't seem to matter I felt some days that I was training to be a ninja warrior. Several days had severe pain and was unable to move which I think is irresponsible of the trainer but I could be wrong. Then they hit me with this great deal Black Friday special only one time offer. Ok I bite because by this point of 3 months I feel better but still have have limited mobility. So I do it and every month $300+ came out with no problem. Now it 2016 and I have hand surgery and again not able to work out. I call them and tell them ok we'll pause your account call us when you can come back. I go in trying to set up dates and can,t seem to get an appointment to continue my sessions with a trainer. Nothing zilch nadda. So now lets fast forward to August 2017 the $300 has stopped per contract which they took out too many but again they won't refund anything they tell me I have to use the sessions. So I go in August 14th cancel my membership. On the 15th they take out 13.95 for the month and call me threatening me that they have not received my August membership. Um I cancelled my membership. So they proceed to tell me on a voicemail they are slapping a late fee on my account. So I call the bank and the only thing that hit was the 13.95 no $10 cancellation fee tried to hit. So now they charge me the 21st of August 25.00 for the $10 + $15 late fee=$25.00??????? How does $25.00 go through but not not $10 that they tried to put through which was a lie per the bank? And also I have seen 2 trainers taking pictures of women while they were working out!!!!!! Do not go here!!!!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

Been a member since this location opened, okay at best. But I've been trying to cancel the last couple months and they tell me I have to come in. I do not have the time and times I have, there is never anyone there that can take care of it.
You get what you pay for. Inexpensive fees for crappy customer service.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Environment and staff are beyond expectations.

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★ 5

Great place and friendly staff. They care about your health and goals and do whatever they can to help you get there.

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★ 5

I LOVE FITNESS 19!!! I wasn't sure about joining a gym due to the normal pretentiousness that is present in most work out facilities... When I went there I was very pleased with how I was received and how flexible the Fitness 19 team was with regards to helping me meet my current fitness goals. The gym has an awesome vibe with inspiring personal trainers that offer one on one sessions as well as group sessions. Fitness 19 has a great, caring and knowledgeable staff. The facility is very clean and they have a beautiful childcare area with very attentive childcare providers. I highly recommend Fitness 19 to anyone who is serious about getting into the best shape of their lives!

Source: Google

★ 5

Great place to workout. Really enjoy computer big here. Going on two years now.

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★ 5

Very clean and all the trainers are polite and help you if you need help. Would definitely recommend this to other people!

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★ 5

It's very clean and the atmosphere is great

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★ 5

Ive been a member of this gym for about a year and some change and have no intent of leaving it. Everyone here is awesome...from George and Calvin and dave who run the front desk to the trainers who are extremely friendly and insightful: Randy, Reese, John and Nick, and of course the owner Hanson. I highly recommend this place to everyone! Keep up the great work guys.

Source: Google

★ 5

place is very clean, very affordable

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★ 5

Great staff, clean facility and great assortment of machines

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★ 5

One of the best gyms I've ever used. Very spacious and the staff is extremely attentive and helpful. Equipments clean and modern!

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★ 5

Everyone is very respectful. Decent amount of equipment. If you go at the right time you never have to wait for a machine. A lot of the trainers offer tips and points free of charge without you even asking. I've been to several other gyms in the area, besides lifetime, this is the best and more affordable.

Source: Google

★ 5

"Calvin Munoz" a great place with a great staff wont go anywhere else!

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★ 1

HORRIBLE GYM !! DO NOT JOIN ! SAVE YOUR SELF THE HASSLE OF BEING SCAMMED OUT OF MONEY AND YOUR CARD BEING CHARGED EXTRA !!!!

Source: Google

★ 2

Update 11/14/16:

After receiving an email from Fitness 19 every single day about the payment not going through (because our bank found that the charge was not valid and sent us a letter about it), and them saying they were charging a $15/fee every month until it's paid, I ended up calling them back and talked to George again (this is the same guy that said he was the owner - but he isn't - there is a female who is the "Manager" and he says he isn't the guy I talked to before). In any event, after 45 mins on the phone it got straightened out. They removed the maintenance fee and late fees. All I had to pay was for the last month (which I was TOTALLY FINE WITH) and a $10.00 per person cancellation fee which I totally get. In any event, still a bad experience, and I don't see us every going back to them, but they did realize that since we hadn't gone there for two years, and paid them without complaining, it just wasn't worth doing a small claims court kind of thing.

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We signed up for this membership about four years or so ago. We went for a while, but eventually stopped going completely. For over two years our bank account was billed (including annual fees every October) and we never complained whatsoever. We weren't sure if we were going to return (I had an experience with a personal trainer there that I just did not like and I was never meant to actually "feel" welcome if that makes sense).

In any event, we found a new gym this year and started going, really liked it, and cancelled this membership. We cancelled in September of 2016. We were under the impression we would have one more billing for our regular monthly charge in mid-October. Instead we were billed for the monthly fee PLUS our annual membership fee for an upcoming year even though we cancelled service. Wait, what?!

So I called and talked to the "owner" George (which I am not sure is true as he did not come across as an owner whatsoever). He confirmed it was from them and explained everything I mentioned above. I flat out asked him how does that make sense to charge two people an annual membership fee for a gym they not only haven't used in two years but are not going to use moving forward. All he kept doing is what the absolute worst customer service places out there do - "The agreement you signed says..." "Our policy says...". There was absolutely Z E R O empathy whatsoever, he did not care at all that we were billed for this, and ultimately it came off as completely shady 500% business practice.

From one business professional to another, I challenge you George to review your reviews here on Google, Facebook, and other review sites that all echo the EXACT same thing I am saying. Everything is great until you cancel and then the shade begins. This is not "good customer saving" techniques. You make it so that people not only are frustrated with your gym and financial practices, but they leave these types of reviews all over the internet. Had you simply said, "I totally get it, charging you for another year annual membership doesn't make sense so we will reverse those charges and just charge you for the final month" I would be leaving you a Five Star review about how great you treated your customers. Instead, you get this review. You may say, "I don't care - stupid customer! It's just one review! HA! Our policy/our agreement you signed states 'XYZ'." Yup - you're right - we signed an agreement. That agreement, however never once stated we would be billed an annual membership AFTER we cancelled IN CASE that month happened to be our annual charge month. I get the 30 day cancellation notice, but since I cancelled BEFORE the annual maintenance billing (almost 3 weeks before), that doesn't mean that any billing from now until then should still be billed to me.

In any event, what a completely crappy experience to leave customers with that gave you two years worth of fees and never once stepping foot in your gym during that time.

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★ 5

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★ 4

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★ 1

Its not possible to post 0 out of 5 stars! No INTEGRITY at this place!!!

Source: Google

★ 1

I'll give them credit for the facility, the equipment, etc. For the price, it's not bad.

But as others have said here, the Algonquin location seems to have a serious problem with ethics and integrity. Specifically, when our family needed to end our membership, in addition to the cancellation fee of ten bucks (which I was fine with) and the extra month's fee (which I was also ok with) they decided to tack on an additional "annual fee" of $58.

In what universe would that make any sense? We ended our membership. We're not going to use the gym over the coming year - because we ended our membership!

My only advice is that there are other low-cost fitness centers out there. The people managing the Algonquin location are shady at best and scam artists at the worst. Do yourself a favor and take your business elsewhere. You'll thank me for it later.

Source: Google

★ 1

The gym itself is not bad. The deceptive pricing is shady...which is unfortunate because the people are generally kind, the place is relatively clean, and the environment is a decent one to train in.

Let's start with what "$10 a Month!" really means. There's an enrollment fee of...whatever they can squeeze outa you at the time. I got mine to $40. Expect that fee to happen on an annual basis. So on top of your monthly dues that will come out every year.

Then you move, or want to cancel for whatever reason. Like most gyms, you have to come in to cancel. However, if you're employed, the timing won't work out to when the "cancellation guy" is there. If the timing does work out, the cancelation guy is well trained in overcoming objections. Be ready for a verbal skirmish to cancel your membership.

So I sent in a cancelation letter. 15 days later, I get billed again. I talk to whichever guy is on duty on the phone. "We require 30 days notice." "OK," I thought, that's fair. "As long as that's it." Then I got a call on the following Saturday, "We received your cancellation letter, now we just need to charge the $10 cancellation fee." Are you fu**ing kidding me?! I honestly would not be surprised if I got charged a "$30 Cancelation Confirmation Fee" in a couple months that may or may not have been buried in fine print somewhere.

Source: Google

★ 1

If you like competing with groups of high school kids for equipment be my guest. Not a good gym if you consider yourself a serious lifter.

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★ 1

After I quit my membership back in June they were still charging me for it, General manager never returns my phone calls, I have to find out if there's any legal actions that I can take because this is unbelievable they are taking my money without my permission,I know that $18 a month it's not a huge amount but they should not be able to take even a dollar without me knowing it. When I asked if there's anyone above Mr. Tony the general manager the answer was no, I have no idea what else I should do should I just let them take the money every month?......

Source: Google

★ 1

The general manager did not seem to have a problem that his salesperson lied about the terms and would not honor the spoken terms. He also had no problem charging a fifteen dollar late fee on what should have been a one dollar a month on hold fee. He also stated he speaks for the owner. Who can I complain to?

Source: Google

★ 1

Beware!! This place seems like a great deal at first but they WILL try to nickle and dime you throughout the entire span of your gym membership (and even after you cancel!!).

When you sign up, beware of the bait and switch tactic. They advertise a really low price at the door, but then require you to pay a HUGE upfront fee to "lock-in" the low monthly rates advertised. They will later claim to "waive" the upfront fee, in exchange for you paying a much higher monthly rate.

In December of each year they will charge you an annual fitness membership fee (this goes above and beyond the regular monthly fees that you pay). This amount is unspecified and varies each year. Watch out! If you do sign up, do not sign up in Q4 as you will have to pay this special December assessment to the gym (it's basically like you're giving an xmas present to the gym).

After you become a member BEWARE of the fitness trainers. They will solicit you for personal training lessons every time you go to the gym and harass you about signing up for a class. I've exercised my entire life without a trainer, I don't need to pay for one now. On the plus side, this is good training on how to turn down hard salespeople. People who have not signed up for personal training lessons are treated like 2nd class citizens. The personal trainers get first right to use any machine in the facility. I've seen mixed results with the people who use trainers too, some have lost a lot of weight, whereas others are still fat. I guess some trainers must be better than others.

The gym cancellation process is an utter scam. They have hidden fees and they will charge you AFTER you cancel your gym membership adding additional non-sense hurdles to prevent you from cancelling or getting a couple extra month's worth of membership fees from you. They also spam your email address and your physical mail address by sending you stuff in the mail trying to get you back as a member.

Facility Review:
- In the summer time this place is WAY too hot, and in the wintertime this place is freezing cold.
- The elliptical machines are under-lubricated so you hear lots of annoying squeaking anytime someone uses the aerobic machines.
- The Wifi is almost always broken or it doesn't have enough bandwidth to accommodate many users.
- Lots of televisions, however, they always like to put the same tv show on multiple tv-screens. It would be nice to put different television channels on different tvs to cater to the diverse televised programming needs of the clientele.
- Music is rather obnoxious. I'm not sure who picks the music playlist, but the music varies widely from screaming punk rockers to teenage pop/dance music. Bring an ipod or some other music listening device so you aren't bothered.
- The drinking fountain is almost always broken. The water pressure on the drinking fountains is almost non-existent that make them almost unusable. Bring your own water bottle and fill the water bottle up at home. Filling the water bottle at the gym will take forever and you'll piss off everyone else who's waiting in line for water.
- Bathrooms look nice but there's always the smell of a poopy diaper. So the nice appearance of the bathrooms are almost negated by the stinky smell.

Overall, you get what you pay for. If you can deal with being solicited and are willing to have the tolerance to fight these hidden fees every few months, then this is a good gym for the price. Otherwise, you are better off spending a few extra dollars a month at lifetime, or the Dundee Township Park District located on Randall Road (the amount you save in membership fees here isn't worth the hassle).

Source: Google

★ 1

The gym does not honor cancellation request - as a result - they send you to collections. When you ask for the mistake to be correct, they LITERALLY say - "I will do nothing to help you." Check out RipOffReports and other complaint boards. The complaint sites are RIDDEN with this exact same experience. The company does not let you cancel, keeps billing you, then sends you to collection if you don't pay.

Source: Google

★ 5

I have member since 11/2006. This is a great place to workout and burn a few calories. No waiting ever, but I generally go late morning or early afternoon. You can't beat the price!

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★ 3

I've been a member there for over 5 years, and it's a great value. The one overriding complaint I have is the cacophony of noise coming over the speaker system. I could put up with hard rock, but the volume level is maddening.

It's difficult enough working out consistently without having to contend with something that irritating. Every time I go there I have to ask them to lower the volume. Am seriously contemplating leaving and going to a competitor.

Source: Google

★ 1

Buyer beware, if you want to get out your membership they try to make it impossible. They make you come on certain days of the week during certain hours, of course when you are working and then do a very high pressure sales job to try and get you to stay. The kid actually asked my wife if she wanted to live to see her grand kids (she is a cancer survivor, so thanks for that) and if so why would she not remain a member of the gym. The gym is small and during peak hours you are lucky to get a treadmill or elliptical. There are no locker rooms and normally you cant get one of the very few lockers they have available in the gym. It is cheaper, but you get what you pay for.
Service should count and the really need to train their teenage staff to act appropriately when talking to customer. They are very rude.

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★ 5

Well maintained, friendly and well equipped facility. Has been great helping me maintain good blood sugar readings since I am diabetic. The entire staff is knowledgeable and friendly.

Source: Google