★ 4

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★ 5

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★ 1

Messy, unorganized, and management is rude and lazy- too lazy to take care of their business. No dignity or pride in their business as one can see by the pure mess of a gym that this is. They only care about sales with no regard for retention (aka quality of their service which is a simple as speedy maintenance and cleanliness). The only reason they are still open is because they have no competition in the area. As soon as a new slightly cleaner gym opens up in the area, this gym has no competitive advantage. The community needs more competition in the market for gyms because this place is such an embarrassment.

Source: Google

★ 1

I loved the new area they did but zero stars on the cable machines every member has to bring their own equipment to use this machines and lost of time getting downstairs to use the gym property am paying my membership already why buying own items to use.. if you are planning on coming here bring your own handles and ropes

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★ 5

👏👏👏👏👏

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★ 5

This is my go to gym! I have been going for many years and Manny at the front desk is so welcoming.

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★ 5

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★ 2

Kids & Adults need to learn to place the weights back to where they got them why go to the gym if you to lazy to place them back.
THE HOT TUB IS NOT EVEN HOT.

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★ 5

Experience fun.

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★ 5

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★ 1

I rarely write reviews, but my experience at this gym has been incredibly frustrating.

I paid for personal training sessions, and when I had five left, I stopped going for a bit because life got busy. When I tried to resume them at a different location, I found out my trainer, Chris, had marked all remaining sessions as completed, even though I never used them. That means he literally stole from me. I asked for confirmation that disciplinary action was going to be taken against Chris, because behavior like that shouldn’t be swept under the rug.

It was embarrassing and frustrating when I showed up at a different location to ask if I could use my remaining training sessions there, only to be told I had no sessions left. I looked stupid standing there trying to explain myself while their own system clearly showed I never scanned in for those sessions. Even then, I had to go in person to talk to a manager to get them reinstated, something that should have been fixed instantly. It was a complete waste of time and energy.

Part of why I wanted to switch locations in the first place was the unsafe environment. The parking lot has no security, gang graffiti, and even used condoms on the ground. Anyone can walk into the parking stairwell because the QR access feature doesn’t work. It feels unsafe, especially at night.

Inside, the trainers act more like a group of high schoolers than professionals. They joke around, complain about management in front of clients, and don’t pay attention to the people they’re supposed to be training. It’s uncomfortable and unprofessional.

I also tried one of their classes scheduled for 7 p.m. I waited until 7:20, thinking it was canceled because no one said anything. When I finally asked if the class was still happening, the instructor just shrugged and started the class like nothing happened.

Yes, the gym is busy, but that’s not the problem. The real issue is how little respect this place has for members’ time, safety, and money. Until management takes real accountability and stops hiring unprofessional trainers like Chris, I would strongly suggest taking your business elsewhere.

Source: Google

★ 5

Muy bueno

Source: Google

★ 1

Terrible Staff & Unprofessional Service.

LA Fitness on Kedzie is an absolute joke. The staff is rude, lazy, and completely useless. They can’t even provide basic equipment like dumbbells and jump ropes, which is ridiculous for a gym.

When I signed up, they told me I could bring guests.. then later they just took that away with no explanation. To make it worse, they cancelled my membership without even talking to me. When I tried to get answers, all I got was attitude and disrespect.

Worst Gym Ever. Stay Away!

Source: Google

★ 3

Muy completo el gimnasio. Amplio y con variedad de aparatos. La cuestión es que la mayoría de las personas dejan su tiradero. No regresan las pesas. No loian los aparatos y los dejan todos sudados. No se porque decidieron poner la mas reciente sección en ese gimnasio. He ido a otros y creo que la gente lo aprovecharía mejor.

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★ 5

Great move by opening up the old basketball court room.

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★ 5

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★ 1

The dirtiest and most disorganized gym I’ve been to. Nothing was re-racked, free weights/plates/benches in random spots around the gym, and wipe containers empty. The weights on the floor are a safety hazard. Anybody could trip over them and injure themselves.

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★ 5

Very clean the staff is very helpful and friendly

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★ 4

Le falta nutricionista y las clases personales son muy caras

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★ 3

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★ 1

Offers free parking with the catch of your car being vandalized in the parking lot and claim it is not their problem. No cameras to monitor THEIR parking lot.

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★ 1

Look through other videos and reviews and you'll see countless of gym-goers who have gotten their windows smashed in.

‼️DO NOT PARK HERE‼️
Parking lot that invites vandalism and car break-ins. The gym refuses to properly surveill and secure THEIR parking structure.

Constantly broken machines with significant wear and tear.

Inept management team.

Source: Google

★ 5

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★ 2

Casi 4 ańos de miembro
Y cansada que la intructora Marion
Junto a su acompańante aparten maquinas asta por 15 minutos.
Me parece una gran falta de respeto .
Ya que todos pagamos una membresia
Ellos no se ponen a pensar que habemos personas con tiempo limitado para entrenar y ellos apartando las maquinas que no usan y nosotros esperando por una
Son unos inconscientes
Y no se porque la administración se los permite .

Source: Google

★ 5

UPDATED; Two floors of equipment, cardio downstairs, weight training upstairs. Brand New free weight room, which completely opened up the floor space. Still somewhat crowded during the week, but weekends are much more laid back.

Excellent gym to get a great leg workout routine in.

Source: Google

★ 4

Front desk associate MANNY is always welcoming and smiling and making me feel welcomed in this gym .He is amazing to have in the front desk please hire more young men like him who just have a great aura about them . It is because of him alone I give this gym 4 stars. I cannot say the same for his coworkers who work the front desk who are either always on their phone speaking or talking to each other ignoring gym goers not greeting anyone and just make it seem like we are bothering them . MANNY YOU ARE AN AMAZING YOUNG MAN I HOPE YOUR MANAGEMENT TEAM SEES THIS .

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★ 4

4 ft 6inches deep pool no classes so far but little far from where I live free parking

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★ 4

I am updated my original review from last year. My main problem was that this location was overboooked and had two closed rooms upstairs never being used. They have opened one of the rooms and made it a free weights area. This helped move people from one location to 2 locations freeing up space and equipment.
The place is definitely cleaner now than before. Staff is more visible on the second floor which deters young individuals from acting out playing other than working out.
A sign needs to be posted limiting cell phone use to a minimum to be considerate of others.

Source: Google

★ 3

Buen gimnasio, bastante equipado, tienes varias áreas lúdicas lo único malo es que está muy descuidado en cuanto acomodo de las mancuernas y discos , hay muchas regadas por el piso. Hace falta trabajar tanto usuarios como administrativos en la cultura y respeto del acomodo correcto del equipo.

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★ 1

😞😞

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★ 2

On a random Friday they bring out a Spanish DJ. It's so loud and unnecessary. I can't not enjoy my workout. There's a reason why we have headphones 🎧. At least put a sign about it. So I could workout another day.

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★ 5

Today I returned and I was well impressed to see how clean this location is, the upgradings are so awesome. Perhaps they need improve in parking maintance. I definetely coming back for more and better experience.

Source: Google

★ 1

I don’t recommend this gym for any ladies. My gf just told me a story about her first day there and how she was getting bombarded with so many guys going up to her asking for her number and it was only her first day. I don’t know why men even try to get hookups at a gym.

Source: Google

★ 5

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★ 1

When I first opened my account with L.A FITNESS, I included my daughter as well as my guest which I also pay for her. Today, I arrived with my daughter to the gym to do Cardio and this hispanic girl she was sitting on her computer in the front lobby all the way in the back. She was not even helping us or nothing. There was another girl in the lobby as well and she was on the phone. We walked in, I scanned and I was told to scan for my daughter since she is a guest. What's the point of scanning for your guest to sign her in if it's already shows that her name is in my account. I was going in with my daughter and as I was talking to my daughter. This disrespectful, Unprofessional female employee in the back, she was using the computer in the lobby who was sitting in the back yells at me "Ma'am, if you don't like it buy a membership for your guest". Why in the world would I purchase another membership for my guest if she's already included in my account??. First of all, I was NEVER TALKING TO HER OR OTHER EMPLOYEE IN THE LOBBY. She got involved in a PRIVATE CONVERSATION. I've been to other locations where I go with my daughter to workout and I have never scan for my guest since the employees hve access to the clients memebership accounts they can see who is included in the guest list of the account. But of course, they want to STEAL MORE MONEY FROM THEIR CLIENTS. SHE SHOULD'VE RESPECT AND MINDED HER OWN BUSINESS. NOW AS CLIENTS, WE DON'T HAVE ANY FREEDOM TO HAVE A PRIVATE CONVO SINCE THEY LOVE TO GET INVOLVED. I WILL NOT BE RETURNING TO THIS DAMN LOCATION. Anyone who is interested, don't come to this location who descriminate, and are very disrespectful to the clients. Customer service is the worst, I have ever experienced. I never thought that when dealing with a customer, you should yell as if your at an outdoor setting 😒🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️. All employees pretend to be working on their computers but have the audacity to disrespect clients. Horrible customer service. Money Hungry employees trying to suck out money regardless if you're paying your membership. Unfreakingbeliaveable😒😡😡😡

Source: Google

★ 5

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★ 5

Shout out to the trainers in this location, specially Rafa! I’m so glad they finally have good music to help motivate me and make my training class experience a lot more fun. I was tired of the same 2000’s playlist they had before!

Source: Google

★ 5

Me encanta el atension al clinte an ese gym

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★ 5

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★ 1

it’s a decent gym with decent staff their parking lot however it is completely different story from having homeless people at the top floors making everything very unsecure and unsafe to having people literally steal parts from your car if you’re at one of the top floors and if you’re at the bottom floor, your car is at risk of being towed. If you’re not in the correct spot it’s just a complete mess there’s lines all over the floor so you don’t even know what parking spot and what’s not I had my car towed and had to pay $250 to get it back.

Source: Google

★ 5

Small two floor gym with lots of parking across the street

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★ 1

Don’t go there unless you want your car broken into more than 6 cars were broken into today

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★ 1

The parking lot is very bad last night someone broken my driver side window on my truck I tried to report the gym staff but they told me that it was not their problem I had to report to the police apparently there are already several cars that damaged and they do nothing but they do charge every month

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★ 1

Bad customer service

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★ 1

don’t waste your time here. I just want to enjoy a nice workout after a long busy, but left with disappointment because bad customer service from this location. Especially I have been charge an extra $20 fee and the front desk people were very rude. I will be taking my business somewhere else

Source: Google

★ 5

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★ 5

Very good place, friendly staff and good prices.

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★ 5

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★ 1

To anyone searching for a gym to attend, I strongly advise you bring your business elsewhere - Do not waste your time here at this gym.

I recently moved to the city and was looking for a gym. I signed up online for a free 3-day gym trial here and received a confirmation email with a scan code to activate that pass. I entered this gym, scanned the code, and was told to wait for somebody to activate the pass for me. I waited more than ten minutes before being called over. Then I was told that I needed an appointment.

I explained to the worker that nowhere online or on my email did it say I needed an appointment to activate this free 3-day gym trial pass. I showed him my email which clearly states, "Please bring this email to the club and allow us to show you the club and activate your FREE 3-day Guest Pass." The worker stated to me that I should have read the terms and conditions, and he falsely stated that those terms & conditions say an appointment is needed. I pulled up the terms and conditions, asked him to show me where it says I need an appointment, and he disregarded my concern. He stated that I could pay for a day pass instead. I reminded him that on the website and on the confirmation email, it says "FREE 3-Day Gym Trial." He refused to help me, and suggested I come in another day. I certainly will never be returning to this gym.

Source: Google

★ 1

I’m writing to express my disappointment regarding a recent experience at your location, which left both my mother and me extremely frustrated.

Earlier today, I obtained a guest pass online for my mother so we could do a light cardio session before church. While I initially selected the wrong location (Pershing), I corrected the error once I noticed the GM’s name didn’t match. We arrived at the correct gym, provided the pass, and were asked to sit down, which was completely fine.

However, when we mentioned we were there just to use the cardio equipment, we were told that a manager would have to call us to activate the pass—something that was not mentioned in the confirmation email or on the website. In fact, the instructions specifically stated to come in to activate the pass. I pointed this out and even showed the “fine print,” which reiterated that the pass must be activated in person. Instead of acknowledging the discrepancy, the staff member insisted we either pay $20 for a day pass or sign up for a membership, which defeats the entire purpose of a “free trial.”

What was even more disappointing was the dismissive and condescending tone used. When my mom declined the membership offer, he responded with “ponte las pilas señorita,” which felt unprofessional and unnecessary. He also attempted to make a point about the time I registered for the pass, flipping his screen around and challenging my explanation—again, a pointless confrontation rooted in ego rather than service.

Even after we explained that this was just a trial and she was not ready to commit, he questioned the value of doing cardio at all, which felt incredibly inappropriate and judgmental.

This experience was not only frustrating but discouraging. The guest pass program is clearly advertised as a no-pressure trial to allow potential members to evaluate the gym. Instead, we were met with resistance, passive-aggressive comments, and upselling tactics that lacked basic courtesy.

Additionally, I’ve had a prior incident where I left my keys behind after a workout. I had just returned home from the gym and was about to begin work (I work from home), so I called to ask if someone could quickly check the machine I’d just been using. I was told it was “too busy,” yet when I returned during my lunch break, my keys were sitting right at the front desk in a drawer. No one had followed up with me despite my call.

While I understand everyone has off days, this level of customer service appears to be consistent. I work in process improvement, and many of these issues could easily be addressed with better communication, clearer policies, and a more supportive attitude from staff—especially those who are actively trying to sell memberships.

I hope this feedback is taken seriously. The facilities are great, but the staff interactions have been disappointing and unnecessarily difficult.

Source: Google

★ 1

If I could give no stars I would !!!!This gym is dirty with weak management and rude employees ,the upstairs lifting area is out of control people workout in groups of 10 hog 3 machines at a time they even hog more than 3 sets of weights , people know nothing about gym etiquette and nothing is ever in its place this place is a zoo they really do need a new management the ones there can’t seem to do their job Right.

Source: Google

★ 1

Customer service is disgusting, Zulema isn't courteous and polite; the gym is really dirty and smells terrible and I cancelled my membership, by the way it is a robbery price and they didn't give money back even without a month of using the gym

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★ 2

The machines are always so busy there’s lines and people holding spots for one another.. way too packed!

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★ 4

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★ 1

Gym equipment always missing and broken, the heat temperature is always turned high, so you can’t really get a good workout because of how hot you get when you start moving.

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★ 5

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★ 1

They claim to have “no camera's” at there parking lot and I just got something stolen from my car today at that parking lot they stole belongings. They’re not taking care of their customers safety while they are there.

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★ 5

Hip abductor machine broke yesterday on right side , will change to 5 stars once fixed
Update: its fixed

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★ 5

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★ 5

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★ 1

Hello I’m at 55th and Kedzie location in Chicago Illinois
For a Zumba class at 5:45 but the sound system is out . The class is at 30 members plus
With the instructor doing her best to continue a class with out sound
It’s very upsetting that the gym in this location didn’t bother to send out notifications to it’s members to let them know about this unfortunate situation nor prepare to have a backup set it place in case something like this would happen
I’ve been to many LA Fitness locations across Chicago and suburbs and it has happened that a sound system was malfunctioning but a backup plan had been put in affect
This location doesn’t respect its members who take time from work and family to come to a gym for a class that simply cannot continue because music is huge part of the class
I tried getting the managers number but girl in reception was hesitant and gave the gyms number which is pointless because you need to call 9 to 5 Monday through Friday
It’s a shame that your prices for membership go up yet the gym and it’s equipment are a fail
The Instructor is amazing I have nothing but praises for her dealing with this situation
You can contact me at this email
Thank you

Source: Google

★ 5

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★ 2

Invited my daughter to work out with me. I had to leave so I wanted to leave her there to enjoy. The gym called me to tell my daughter to leave since she cannot stay on her own. I’m paying so much money and I can decide whether my daughter can stay on her own or not she is my guest. Customer service from front desk was not it. Will be cancelling my membership

Source: Google

★ 4

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★ 4

This is a very great LA Fitness center with many quality of weights. Furthermore I would highly recommend any individual to come in this LA Fitness center and get a wonderful workout in. In addition the customer service is exceptional and terrific.

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★ 5

Excelente me encanta 💪🏻😎💯❤️‍🩹

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★ 1

This gym is terrible the entire la fitness company is horrible they harass you they are not knowledgeable and they make you book a appointment to use a free guest pass even if the gym is completely empty that’s ridiculous

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★ 5

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★ 1

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★ 4

Nice people!!!

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★ 4

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★ 5

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★ 5

Danny in sales was excellent at getting me up and running. No gimmicks.

Gym is spacious, clean equipment, locker rooms, and very friendly staff.

Highly recommend.

Thank you Danny

Source: Google

★ 4

Shout out to the hardworking cleaning lady, always with a smile on her face keeping the gym nice and clean from way early in the morning ! I hope her hard work gets acknowledged.

I’d say installations do need a little upgrade. Certain areas need small repairs.

Source: Google

★ 1

The women’s locker room is horrible….now there’s roaches in the showers…… never again!

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★ 5

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★ 4

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★ 5

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★ 1

This is by far the worst LA fitness or esporta or whatever the hell they call themselves. You're constantly looking for weights, the parking is absolutely abysmal, and why would you close at 9:00pm

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★ 5

Very kindly staff Romario and a greate experience

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★ 5

Very kind staffs and good machines.
Especially Romario is GREAT !!!
Thanks !

Source: Google

★ 2

I really want to like this gym but the dumbbells are scattered throughout the whole place. It is super frustrating especially when you are limited on time. As someone who has been to more than a handful of gym, I’ve never seen the dumbbell rack be so unorganized. It would be nice if the salesmen would help rectify this issue. I typically see them scrolling on their phone or socializing with members.

Source: Google

★ 5

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★ 1

Worst gym ever super dirty management is trash

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★ 5

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★ 1

El estacionamiento huele a mariguana y orines, marqué para reactivar mi membresía y me pedían $180 como pago inicial y $40 por mes eso es un robo ya que la mayoría de las máquinas casi nunca funcionan!! 👎👎

Source: Google

★ 5

Romario was extremly helpful and kind. Best Service i have received from gym staff.

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★ 5

great facilities and great hospitality by Romario, helped me out efficiently.

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★ 5

Went in for information had someone give me the access I wanted and the convenience-

Ask For Ivan, very helpful young man!

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★ 4

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★ 5

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★ 5

Very helpful and attentive staff immediately Romario was wonderful. Great gym and atmosphere.

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★ 3

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★ 5

Erik and Leslie are stellar! They helped me get my app in order quickly. Thank You!

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★ 4

As a business traveler I work out at many commercial gyms. I really liked my experience at this gym overall. The staff was nice and the equipment was clean. The one major frustration in this experience was the dumbbells and free weights. They travel all over the gym but not many people seem to put them back. If they to return the weights it’s to the wrong spot. On the huge wall of dumbbells with nearly two full sets of ranging from 5 to 100, less than 10 percent of the weight were in their designated spot. I’ve never been to a gym that was even 20 percent this disorganized. It made it super hard to workout effectively or find anything at all.

As I travel it try to leave places I visit better than I found it. So in the spirit of that, I spent my rest periods reorganizing the entire wall of dumbbells. It probably added an extra 20 minutes to my workout. It would be my recommendation that your shutdown staff give the weights a once over every night before close and put everything back where it’s supposed to go. I think your customer satisfaction will go up significantly and you’ll be able to get your customers in and out faster. All the Best

Source: Google

★ 1

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★ 3

Customer service and maintenance staff are outstanding. However, I believe management should think of ways to encourage people in putting dumbbells where they belong. I also noticed that people that come in pairs and train together have the habit of using an additional benches or the machines next to, just to rest and use their phones while they wait for their turn, when the gym is almost full capacity!

I’m happy to see a fitness center that welcomes all the community, nevertheless the atmosphere sometimes might feel uncomfortable by the lack of ethic from some users when it comes to the use of the fitness equipment. However, I still recommend this gym. If you live in the neighborhood and you would like to give it a try, it’s a good option because their equipment is well maintained, the locations is great, and the hours of operation are reasonable.

Source: Google

★ 5

The machines are always broken and take weeks, sometimes a mounts to repair them. Also close way to early on Kedzie.

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★ 3

El estacionamiento del gym está muy sucio y descuidado, lleno de grafitti lo que da mal aspecto al gym. En cuanto al área de Kid club es mucho más chica que la de otros gimnasios.

Source: Google

★ 5

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★ 5

Great gym! Very friendly front desk employees. Danny was very polite and helpful! He is a great manager for this facility. His hospitality definitely motivated our workout!

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★ 3

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★ 1

Spoke with Sophia over the phone to get some help with the xsport and LA Fitness merge with my account. Sophia showed little interest in trying to provide any sort of help or concern for my situation. Terrible customer service..

Source: Google

★ 1

Tried canceling my gym membership since I now live in the Northside and they now make it very difficult to cancel. Apparently, they only do gym cancelations in-person Monday through Friday from 9am-5pm. Those days and times are when a majority of people work. I'm going to have to lose hours from my job just to cancel my membership. Ridiculous!
Also, the place has really gone downhill the past year. It's now dirty and a good chunk of machines don't work.

Source: Google

★ 1

Muy malo tiene muchas máquinas descompuestas no prenden el ac cualquier reclamo no no toman en cuenta simplemente dicen así son las cosas no te ayudan a solucionar nada

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★ 1

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★ 5

Gonzalez saw me and my friend outside and offered me a pass to try put the gym and it's been years since I've gone. I love the gym and now time to cancel and switch to 55th and kedzie

Source: Google

★ 5

I surprised how clean it's is because for how big it is and it's really clean. I seen the managers at the gym clean the facility and repack the weight. If you ever need help go to Gonzalez he'll be happy to help you out

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★ 5

I recommend coming here because has everything in one shot plus gonzalez help me get started with a cheap deal

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★ 1

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★ 5

Love press banca

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★ 5

I recommend coming here. Mr.Gonzalez signed me up and gave us a really great deal.

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★ 5

Me gusta mucho le doy 10/10

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★ 5

excellent knowledge of gym equipment, all my membership information and questions were answered. Fantastic customer service as well.

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★ 5

Good atmosphere workers very helpful

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★ 5

I just want to share my positive experience using this gym. Erick attended me to begin my membership. Very professional, very clean, and everything you need in a gym. Definitely would recommend anyone looking for a place to get a good workout in.

Source: Google

★ 5

Great location and clean and friendly. Highly recommend

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★ 1

The man with tattoos is really rude when you try to cancel your membership and making unnecessary comments to make you feel bad. Rather take my buisness somewhere else.

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★ 4

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★ 5

Thank you Gonzalez for showing me around and upgrading me to a new gym

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★ 5

The manager was helpful and help me with the tour.

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★ 5

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★ 5

Exelente

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★ 5

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★ 5

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★ 5

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★ 5

Me facina ... Muy amables

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★ 1

Hay gusanos en la piscina y esta sucia ni se diga los baños

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★ 5

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★ 3

My favorite musical festival. Always a huge crowd!

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★ 1

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★ 3

Haven t been there yet.

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★ 5

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★ 1

Always over capacity, full of teenagers. Machines always broken or under “maintenance”. And when they’re working there always missing pieces or have 3 teens swapping the machine & on there phone. Restrooms always dirty. They need to hire more maintenance staff.

Source: Google

★ 5

Mi gimnasio me encanta, tiene excelentes servicios y me siento feliz cada vez que lo visito, recomendaríamos.

Source: Google

★ 1

Ahora resulta que esta prohibido rasurarse !!!! cuando parte de las actividades de un gymacio es que despues del baño se rasure.!!! I
Increible !!!!
..

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★ 1

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★ 4

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★ 5

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★ 4

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★ 2

Used to love this place, it's so over crowded now you'd think it was a free membership.

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★ 5

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★ 1

Terrible gym. The old man from the front reception is rude. I came in with a free day pass just to see if it was worth getting the membership and he told me I had to pay to get in? The point of a free day pass is to not pay ..... and he still tried to make smart remarks and make me feel bad. DO NOT RECOMMEND definitely better gyms out there!

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

By far the best gym I’ve been to. They do not play about the cleanliness of the gym either.

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★ 5

Muy ordenado pero siempre hay mucha jente

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★ 5

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★ 5

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★ 5

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★ 1

They legit clean the facilities during peak hours making it nearly impossible to use the locker room facilities while you’re there. Suggest they clean on off hours as that makes the most sense

Source: Google

★ 1

Horrible customer service. No management working during business hours. The young lady at the front desk @ 9am on a Thursday tried to charge me $20 for entry instead of granting me a tour as a new customer. Very rude, incapable, and unprofessional. She had me sit and wait for a manager that never came. All I received was prejudice energy as if she thought I wanted to rob the place. Better off going with Planet Fitness. Its more culturally diverse, clean, accommodating, and professional.

Source: Google

★ 1

The gym is typically packed in the afternoon, the rebranding has brought in a lot of families and kids are often playing with equipment on the floor. Machines are out of service for extended periods and the basketball court has not been open in years. As far as safety do not leave teenage girls unsupervised here. There’s an evident sexual predator in his 60’s praying on young girls. Offering unsolicited “advice”, invading personal space, appears innocent but he has made several statements that are red flags, he should be banned from coming here and reported to the authorities. There are never any dumbbells in their place due to individuals not respecting the place. I never been to a gym where I never saw staff on the floor ever to clean or help rerack weights, which helps set the example for those who are new to the gym community. I wanted to love this location since it’s more spacious than my old signature club but for the reasons above I absolutely hate coming to this location. The gym community here is unlike any other I have ever experienced in 10 plus years of training in various gyms. This including others in the area so you can’t just blame the neighborhood.

Source: Google

★ 1

I’ve been a member of this gym before it was switched to Esporta. Actually before the pandemic when it was still called LA Fitness. Honestly, this gym lost its touch. The members & staff don’t keep the gym clean & well maintained. Dumbbells are either missing or all over the place, barbells are missing or no where to be found. Members aren’t re-racking their weights (when they’re supposed to as it said on their membership agreement), not wiping down the machines after they’re finish using it. Management doesn’t seem to care about ordering new equipment to replace any that’s missing. Thankfully there’s an actual LA Fitness by my job & go to that one which i shall say had a great experience. This gym has gone downhill. If I were to work at a gym again, i would definitely do it & take management’s position.

Source: Google

★ 1

Some people are so poor that they dive into the swimming pool while swimming, and the water splashes everywhere. Some people dive into the swimming pool after coming out of the hot spring, and they are covered in foam and do not wash themselves off before getting in the water.

Source: Google

★ 3

Been here once, and for its location this place was surprisingly wasn't bad! The only bad thing was this old white man at the front desk who was swearing up a storm at me for NO REASON - maybe I reminded him of his old boyfriend or something?

Source: Google

★ 1

It is a very busy place. There is a smell of excrement when you pass by the men's bathrooms (I asked a friend what the bathrooms are like and he says he has seen feces on the wall). They have a genderless bathroom but it is never open. The machines are always busy or some are broken. There is no supervision since there are people with too many dumbbells or they spend time taking photos or talking on the phone. Employees are victims of workplace abuse. And I know of a case of harassment by the person in charge of the place who was in charge of harassing the victim until canceling his membership, I declare it is unfair with respect to whoever deserves it, personal matters should not be mixed with work matters

Source: Google

★ 3

Place is alright.. does have a lot of missing handle for cables. They have their own parking space. Which is good during peak hour

Source: Google

★ 1

what kind of gyms limit the treadmills to 34 minutes?! What stupid number is that! Give me an hour! I paid for my membership. I should be able to run for my hour and that’s it! 34 minutes is such a stupid time! Make limits during peak times of the day!

Source: Google

★ 1

This location is always packed! U have to wait up to 20mins to use a machine.. & I feel pressure when I’m using a machine & people keep coming up to me asking how long am I going to use it for.. that’s why I cancel my membership 😞

Source: Google

★ 5

Es lo mejor muy buena la atención gracias guerito.

Source: Google

★ 1

This gym desperately needs new management/owners. No one has gym etiquette as people leave the treadmills, ellipticals, and other assorted gym equipment covered in sweat and sometimes spit...No one can be bothered to wipe anything down and believe me the wipes are available.

It's worse upstairs where people drop weights and don't even bother putting them back in place and don't get me started to the indifference to people who want to train a little differently with perhaps a little more patience.

To add to the misery the parking lot has homeless encampments and a overwhelming smell of urine I'll have you guess as to why.

This place desperately needs new owners/management who'll enforce the rules and fix all these problems.

I won't go back.

Source: Google

★ 1

I have been a member a long time member of L A and I had to post my experience. On December 20, 2023, I took my grandson with me to workout. I checked myself in and then checked my grandson into daycare . When I returned to pick up my grandson, I could tell something was wrong with him. When I asked him what happen. He told me a kid spit in my face. I went over to the attendant and asked her what happened and she confirmed that another kid did spit on my grandson. I asked the attendant why wasn’t I called and why she didn’t inform me there was an incident. The attendant stated that she added a note to the account. I told her that wasn’t good enough and I needed to speak to a manager. I went to the front desk and ask to speak to a manager. I was told the manger wasn't here. I asked to speak to a supervisor and I was once again told a supervisor wasn’t present.

I have been at this gym for years and the lady that presented herself as a manager in previous communications was sitting at her desk. She refused to talk to me. I explained everything that happened and I requested to talk to someone in charge. I was told once again no one was present. I asked for the corporates number and I now I am writing this letter to ask for your help.

There is a serious discrimination problem at this gym and it needs to be fixed. The first day that my grandson attended daycare, he was told he was a racist because he was black. He told me this after I picked him up but I addressed it with the attendant the next time I was at the gym. I explained to her my grandson was the only African American kid in the daycare and I didn’t want him picked on by the other kids. I asked her to please pay attention to what the kids were saying and doing and she told me she would. The next incident I witnessed myself. As I was coming into daycare I saw my grandson surrounded by two large Hispanic boys. One of them threw something at my grandson and I yelled that nobody better be putting there hands on my grandson. I asked the attendant what happening and she told me she didn’t know. I asked my grandson and he stated the boys were being mean to him. Now the third incident is a child spitting in my grandson face.

This is unacceptable and the way that it was handled was unacceptable. The attendant never told me it was an incident until I asked her what happened. At the time of the incident there was a minimum of 14 kids in daycare and only one attendant. How can one attendant oversee so many children and keep the children safe. The kids are allowed to yell and fight and nothing is reported to the parents. I have been a member for a long time and I feel that my grandson and I haven’t been treated fairly.

Source: Google

★ 5

Buen equipo y entrenadores

Source: Google

★ 5

Really good place very clean every staff is friendly I like how they got a spa and a pool and a hot tub

Source: Google

★ 4

Just started attending, looks clean, cool machines. No complaints

Source: Google

★ 5

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★ 1

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★ 3

Chido

Source: Google

★ 1

One of the worst gyms in the area. Members are just as much to blame for this as is the staff. I’ve noticed that no one really wipes down equipment after use or reracks equipment either. Hand grips are stolen and unavailable as are some of the clips for the cable machines. Such a shame cause they do have a better selection of equipment.

Source: Google

★ 5

Source: Google

★ 2

Everything is broken, it looks clean tho

Source: Google

★ 1

All the lifting bars are bent, Half the weights are missing, basket ball court closed. This location is terrible.

Source: Google

★ 2

Source: Google

★ 1

Im a member of this gym and i have been to a few locations but they are all the same in the form of staff. Their staff is unfriendly unkind always seem to be mad stuck up.

I've noticed that a lot of the staff also will use the gym after their shift and that's great however they hang out there in the gym like its a chilling spot a meeting spot with other friends and they get in the way they don't use the gym equipment but they wanna be calling dibs on it they record and stream they wild out like ita a dam high school playground and its not only the gym on 55th and kedzie its every gym near my area.

Source: Google

★ 1

Source: Google

★ 1

No paper towels

Source: Google

★ 1

The “manager” Gonzalez didn’t wanna let me use the 3 day pass trying to push me into buying the membership without trying the premises.

Source: Google

★ 1

Today is October 24,2023 8:29 pm. Whoever is the manager on the shift rn SUCKS! And whoever who is at the front desk has horrible customer service. Next time you need to address a customer SPEAK FIRST like you spoke to everyone your race that walked in which is Hispanic. Sitting at the front desk with an attitude as if you own the place! I’m one BLACK WOMAN that you will not disrespect. So take note.

Source: Google

★ 1

I DO NOT like to give one star, BUT they did it again!
The pool is always closed, and they don't post any notice anywhere. I even called and asked. The front desk said the pool was open. I wasted my time on a trip there.

Source: Google

★ 5

Source: Google

★ 5

La atension la amabilidad y la experiensia de Daniel el jerente
Me brindo sus servision y explico todo detallada mente ,muy bueno
Al servisio al. cliente
Lo recomiedo

Source: Google

★ 1

Honestly I went to this particular gym for a year and a half because of the Zumba fitness instructors.(which most
of the Zumba instructors are great Marion is definitelyNOT OF THEM )BUT AS A BLACK Woman IN AN HISPANIC DOMMAINT GYM. They are very prejudice and give off weird vibes. Basically smile in your face and talk about you in your face in Spanish. And very recently I stop going to this particular gym because they refuse to get the stereo equipment fixed. Which is a major issue because that's how Zumba class operates by using the stereo equipment. . To my black brothers and sisters please do not stay in an environment where we are barely tolerate . Fyi the front desk is not knowledgeable about the fitness instructors available before hand there was several of times that I traveled on blank missions. You have to become Facebook friends with the instructors for their schedules.

Source: Google

★ 1

Never work pool

Source: Google

★ 1

Muy buena la zumba pero nesesitamos una bosina porque no sirve

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Good staff overall clean decent equipment

Source: Google

★ 5

Good service. Good training 👍

Source: Google

★ 5

Muy buen trato excelente entrenadora.
Georgette0

Source: Google

★ 5

Source: Google

★ 1

Pague 6 meses de entrenamiento personal y no ayudan en nada simplemente no les importas solo quieren tu dinero..!

Source: Google

★ 5

Está bien el gym tiene alberca y sauna también jacuzzi

Source: Google

★ 2

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★ 5

Source: Google

★ 4

Necesita un poco más de limpieza, pero si está algo equipado.

Source: Google

★ 3

They need to keep the exercise area clean

Source: Google

★ 5

Source: Google