★ 5

I recommended Sam to be your personal trainer at this gym. He definitely knows what he is doing . He is kind and cares about your goals and he is ready to work with you to achieve them . A lot of difference from my past trainer. Please go to him for anything injury related

Source: Google

★ 5

Sam is a great guy, taught me lots of stuff to work toward my strength goals and identify and work through barriers to success.

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★ 5

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★ 5

Had a great experience working with Kelly and Sam! They were super friendly and gave me clear explanations on some equipment I didn’t understand. The warm, community vibe is ideal for me at this LA Fitness

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★ 5

Sam is an incredible personal trainer! His outgoing personality and genuine passion for helping others get into shape makes a session something to look forward to. His energy is contagious—in the best way—and he knows exactly how to motivate, encourage, and push you without ever making you feel overwhelmed. I truly appreciate his dedication and the positive atmosphere he creates. Highly recommend!

Source: Google

★ 1

Gym has not been updated since at least early 2000s and it shows. The wear and tear on the machines is prevalent given something is always out of order as the gym does not maintain the equipment. There are roaches in the sauna, locker rooms, etc, which is unacceptable given the price point for an LA Fitness membership.

Some of the staff are lazy and unwilling to help, even complaining about customers to other staff loudly behind the desk. When issues are brought up like mold build up, the roach problem, out of service equipment, they brush the problem off. This could very well be a management/ownership issue, not an issue with the staff.

I recommend trying to find another gym in the area.

Source: Google

★ 5

My experience with Sam as my personal trainer has been exceptional. I have a problem with my right shoulder that he has been helping me with. His knowledge is impressive and he has tailored exercises and stretches for me that are having good results in a short time. He puts a lot of care into what he does and his enthusiasm is contagious. I feel supported and encouraged and look forward to my sessions ! I am seeing and feeling good results. I highly recommend Sam !!

Source: Google

★ 5

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★ 1

I signed a couple months and apparently the guy who did my enrollment signed me up for personal training which is an extra $67 for 2 sessions. I declined this when he offered but he signed me up anyway. I’ve had a good 60-70 phone calls about this. Spoke with the manager and corporate and nobody will make it right. So I paid the $67 today and immediately cancelled my membership. Be careful with their business practices. Corporate condescendingly told me I could go into the club and get a copy of my contract. This is club has some shady practices. Go somewhere else!

Source: Google

★ 5

Justin is a great professional trainer.

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★ 5

Great place

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★ 1

Gym is gross, it’s far too small not enough room to workout, the machines are rusting, the mirrors for some reason are too high or they don’t exist so you can’t even critique your form. Not enough variety in terms of equipment and it’s super busy all the time which makes no sense because the gym is the worst one I’ve worked out at. Lastly the location of the dumbell rack. The floor it sits on is concerning if you drop a dumbell it will literally bounce across the floor. Yes you should be able to control the weight but some people can’t and that’s a concern when a 50lb dumbell comes flying at your ankle because bro went to failure. Overall whole place needs to be refitted and expanded.

Source: Google

★ 1

If you want to workout in a gym that smells like someone had diarrhea in the air, then this is the gym for you. I’ve gotten good at holding my breath for minutes at a time so I don’t inhale fecal particles while putting my backpack in the locker room. Also, if you want to be stalked in the bathroom by naked men, then you’ll love it here. I thought the LA Fitness on Lawrence was bad and then came here and haven’t ever been this disgusted by a gym. Crowd is rude, equipment is old, and machines will have an out of order sign on them for months at a time. Do not join - you’ll be continuously disappointed and frustrated with the deteriorating quality that you see happening in real time week after week.

Source: Google

★ 2

Recently was sitting in the sauna when I saw something moving under the bench outside the door. Turns out it was a roach the size of a quarter. I reported this issue to the front desk and they mentioned they were aware of the situation and have scheduled an exterminator to come deal with this issue. They said that the cause was from someone leaving their things overnight in the lockers. I’m concerned as to why there are no protocols to check and clean lockers at the end of each night. Also, a roach that size does not grow that big overnight unless that locker had been sitting with those items that long to breed them that size.

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★ 2

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★ 5

Working out here with Justin Foschi is what I highly recommend. Workouts are definitely fun and I got some great results within a month. He’s highly knowledgeable specially with posture correction. I strongly recommend to get a session with him to achieve your goals.

Source: Google

★ 5

I can’t say enough great things about LA Fitness Broadway and the amazing leadership of Vanessa, the Manager, and her team. From the moment you walk in, you’re greeted with warm smiles and genuine friendliness that makes you feel welcomed and valued. Vanessa sets the tone with her professionalism, approachable nature, and true dedication to both the facility and its members.

The gym is always clean, well-organized, and inviting, which speaks to the care and attention the staff puts into maintaining a comfortable environment for everyone. Whether you’re a seasoned fitness enthusiast or just starting your wellness journey, Vanessa and her team go above and beyond to make sure every member feels supported.

Their customer service is exceptional—questions are answered with patience, equipment issues are addressed promptly, and you can really tell the staff takes pride in creating a positive and judgment-free atmosphere. Vanessa leads by example, motivating her team to deliver not just great service, but also a sense of community that makes this Planet Fitness location truly stand out.

If you’re looking for a place where you’ll feel encouraged, respected, and genuinely cared for, Planet Fitness Broadway under Vanessa’s leadership is the perfect choice.

Source: Google

★ 5

The front desk staff here is amazing! Super helpful and has great customer service whenever I need anything, especially the manager Vanessa. She keeps the gym running smooth and well maintained whenever she’s working. Will definitely be making this my home gym.

Source: Google

★ 5

Excellent gym with friendly, helpful staff!

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★ 5

Sam is much friendlier and more of a presence at the gym than the last manager. Had a great intro personal training session with him today!

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★ 5

Vanessa, the manager, is very courteous and helpful. There was an issue with the air conditioning not working in the Spin room and she kept following up with me as the work went on.

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★ 5

I had an amazing experience training with Sam. From the start, they were extremely friendly and welcoming, which immediately made me feel comfortable. They took the time to really explain the exercises, correct my form, and make sure I understood not just what to do, but why it was important. Their energy and encouragement kept me motivated throughout the session, and I left feeling stronger, more confident, and much more informed about my fitness journey.

Source: Google

★ 5

Clean and good local gym. Vanessa is great and runs a tight ship.

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★ 5

JUSTIN was OUTSTANDING as my Personal Trainer during my "welcome visit" to the club this morning. He listened, adjusted, made great suggestions and offered encouragement without the typical b.s. Altho our age difference is significant, we had remarkably great rapport! (I give Justin all the credit for this.) After quizing him about various exercises & fitness theories, I was quite impressed with the depth of his knowledge. He even customized a couple moves to address some concerns I brought up – how great is that?!
Yes, it's too early for me to make any legit comment on the club, however, I can wholeheartedly recommend Justin!

Source: Google

★ 5

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★ 5

Quiero dar mi opinión y hacer una calificación respecto del entrenador personalizado OUGUN ANDRES.

Me parece espectacular y profesional la clase que recibí del entrenador personal OUGUN ANDRÉS en la sede de LA FITNESS de Broadway, Chicago - Illinois.

Como entrenador, tiene conocimiento amplio y suficiente en la técnica correcta de los ejercicios, en estructurar una rutina específica de acuerdo a los objetivos del cliente, toma en cuenta las deficiencias y necesidades de la persona, y su nivel de exigencia es excelente, porque te impulsa a lograr los objetivos, te enseña la técnica correcta de cada ejercicio y te orienta en la ejecución y funcionamiento de las máquinas y las diferentes herramientas que tiene el gimnasio.

Es muy puntual con los horarios establecidos para su clase, excelente su aseo y presentación personal, es respetuoso, cordial y amable, siempre da un buen trato al cliente, lo cual genera confianza y empatía.

De verdad que me siento muy complacida con la clase personalizada que recibí por parte de él, recomiendo ampliamente su profesionalismo y su servicio en LA FITNESS - Broadway, Chicago.

Source: Google

★ 5

Vanessa is a very wonderful work and always attends to customers in a nice way I appreciate seeing her every morning at the front desk thank you, Vanessa, for your job well done

Source: Google

★ 5

This gym is a gem to workout in. It’s not the biggest LA Fitness, but its cozy size creates more of a community vibe.

I had an irritating issue with Esporta in Roger’s park (as many do) and Vanessa (Mgr) at broadway was so friendly and nice to me. She is always pleasant, kind, and responsive. It’s a true joy to be greater with this level of warmth and professionalism each morning.

If you’re on the fence of what gym to go to, I highly recommend this cozy (neighborhood ) broadway gym.

Source: Google

★ 5

Best gym so far shows greats amount of love

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★ 5

Got an assessment from Sam. He was great Hype man.

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★ 5

I had the pleasure of working with Ogun through the LA Fitness Chicago Broadway Club Personal Training program. I’ve been dealing with muscle weakness and limited mobility, but thanks to Ogun’s expertise, structured routines, patience, and dedication, I’ve seen real improvement. My quality of life has significantly improved—I feel stronger, more mobile, and more confident. I highly recommend Ogun to anyone serious about improving their health and ready to put in the work!

Source: Google

★ 5

I came in for a physical consultation from an unexpected call from Sam and got my ass beat! Sam was very professional and attention. He address my goals and develop a strategy. He'd showed me workout warm ups to help prevent shoulder issues while working out. You definitely can see how passionate he is at this! He ensure i had proper technique and posture as I tried and continually encourages me to complete the task. With his encouragement, I pushed past my limit. Even with this defeat, I am not discouraged. I can definitely tell he's supporting me through this journey. It was a great experience! Definitely going to keep pushing forward with this!!!!

Source: Google

★ 4

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★ 5

I just arrived back in Town and signed up at this gym. The location is pretty convenient, but it is a first-come, first-served free parking lot, which is like everywhere unless you're in the suburbs. They have amazing equipment, from cardio to Weights. You just have to be mindful of the time zone you’re going to. Overall, the facilities are pretty neat and clean, and the staff is always kind and attentive to the members.

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★ 1

Dirty , weak air conditioning, smells like a dirty toilet. Is there any cleaning there?

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★ 5

Sam is a great personal trainer, transparently communicates the purpose of each workout and gives great encouragement!

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★ 5

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★ 1

What a shitty place. I just joined and went in today for my first time. Had a middle aged Karen claiming every piece of equipment because she was super setting... on a Saturday at midday. Went down and the young man at the desk said it was allowed until I complained. Then, suddenly, it isn’t allowed. Then they wanted to talk about me not liking the gym culture...management sets the culture, not the ppl. They allow this behavior so it happens.

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★ 5

The workers are very respectful and helpful.

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★ 5

Great environment and love the staff! I was working and Sam helped me out and showed me some better form and technique and form! Overall everyone is pretty nice and friendly!

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★ 5

Great Gym! Staff is incredible

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★ 5

The staff is really helpful!! Specifically Sam :)

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★ 5

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★ 5

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★ 2

Please have better maintenance and maybe contact the higher ups for new equipment. Is the low reviews not enough for a change?

Source: Google

★ 1

This location is disgusting and should be shut down or replaced with new MGMT. As soon as you walk in, you're hit with the smell of urine. Machines, stair handrails, and even CLEANING STATIONS are rusted beyond belief. Staff does not even look up from their phones. I saw someone go in without even scanning or a nod from staff. So what exactly are people paying for here?

Source: Google

★ 1

If I had to guess, this gym is managed by Mr. Krabs. Zero investment in equipment and its maintenance, but all in on promotions and sales. I also don't know why there are so many treadmills when all the demand is for the weightlifting equipment as other reviews stated. In nutshell, the only things that don't have a weekly "Maintenance Scheduled" signs here are the dumbbells.

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★ 1

Always busy and no equipment to use in turn , ppl are just sitting and watching TikTok and wasting others time

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★ 5

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★ 1

They called me by mistake. Instead of saying sorry about that and being polite they hung up on me. I had to get off a ladder just to take the call, i was busy working but made time to answer. Great way to represent the brand.

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★ 5

Beautiful

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★ 1

Simply put this gym is horrible and small. Any prices for membership here over 9.99 is a ripoff. lol

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★ 2

They never have their AC on and it stinks a lot inside. Wish they fix these issues

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★ 5

The staff is very nice, gym is clean. Was going there pre pandemic and just started back in July 2025. Took me a while lol. Still very nice.

Source: Google

★ 1

Saturdays and Sundays are the worst here because people who open the gym never show up on the time. I have been going to the gym for several years and it just never changes. It is 8:10 am at the time I am writing the review and gym opens at 8 am and guess what- no gym person in sight. Annoying as I have 9 am class at the different location . LA Fitness- change the people who open the gym . This is inconvenience for people who pay you money and also have other engagements in life but wait for your employees to wake up for 8 am shift !

Source: Google

★ 4

Giving them 4 instead of 3 stars. I think the hate is a bit much. I don’t normally workout at LA Fitness bc of their pay structure and aggressive sales tactics. With that being said, this place has everything you need. Yes, it’s hot, but I didn’t mind that so much. Lots of cardio. Could use more machines and equipment upstairs but not much room to add anything.

My biggest issue with this gym isn’t the company, it’s the people here. I have been in gyms across the country and in many other countries…almost no one here re-racks their weight. 8 plates on the leg press and the guy just walks away. 2 plates on chest press machine and the guy walks away. What happened to common courtesy and respect?

On top of that, if someone is waiting for a machine or equipment, they will just lurk behind you or in front of you for 15 minutes, staring at you and their phone, instead of saying hey man, how many sets do you have left? It’s awkward, but maybe that’s normal in Chicago gyms? Idk. 🤷

Outside of these issues with the patrons of the gym, it’s fine. Nothing spectacular but gets the job done. Sauna gets hot. 🥵

Source: Google

★ 5

Love

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★ 2

Overcrowded, smelled terrible, and the equipment is outdated. Staff is great

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★ 5

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★ 1

Literally just go for a run outside this place is ridiculous

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★ 5

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★ 3

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★ 5

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★ 5

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★ 1

Over the eight years I've used LAF in Chicago this gym has been the leader in falling short. These locker room floors are filthier than their peer gyms across the United States, and poor customer service has been consistent. Member gym etiquette ignorance doesn't help. Bring your Bingo card for antisocial behavior spotting: inappropriate gym attire, disruptive phone calls yelled through headphones, extreme BO, sitting on machines cruising for hookups, doing step-ups on benches without cleaning off the bench, and hypochondriac Karens.

Source: Google

★ 3

I’ve been to many LA Fitness in the Chicago area , this one is kind of Gross. The first time I went upstairs to work- out , there was a horrible smell lurking. And not funk. The next time I went to the gym and went to the second floor some dude was walking around in boxers. This place need to increase the dress standards and keep it clean. foul!!

Source: Google

★ 2

Dear LA Fitness Team,

I want to express my concern about the strong urine smell in the bathrooms at your Broadway location. I understand that there might be some odor near the urinals, but what I find unacceptable is that the stench is just as intense in the shower area.

One of the things I used to appreciate most about this gym was its cleanliness, but this time, the smell was so overwhelming that I couldn’t even finish my shower in peace. This is truly frustrating, as hygiene is a fundamental aspect of a facility like this.

What surprises me is that if someone is late on a payment, they get called insistently the very next day. I wish the cleaning department were as attentive as the billing department, because maintaining basic hygiene should be just as much of a priority, if not more.

I encourage you to pay more attention to these important details, as they make a huge difference in the members’ experience. I hope you take action on this matter.

Sincerely,
Andrés

Source: Google

★ 5

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★ 2

Update from 5 starts to 2 stars: The gym is actually complete trash. But it takes a month or two before you realized. Good luck

Overall gym environment is great - nice and clean. The location is was just packed during peak times.

Source: Google

★ 2

Small and stinky.

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★ 1

bad experience, I do not recommend this LA Fitness, The manager and staff are not friendly and rude, they don't deserve a single star.

Source: Google

★ 1

Calling people’s emergency contacts claiming they put you down for a guest pass is incredibly inappropriate.

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★ 3

I have been going to this location consistently since the new year. The staff is great but the owner of this location needs to invest back into the gym as I have gone to much nicer LA fitness's. I would say this is a high traffic location its always busy when I go. Equipment while functional is rusty or missing panels so there are exposed components and the amount of cardio machines with signs on them for being out of order causes there always to be a line of folks waiting. Another item is there is never paper towel or wipes to clean the machines. This location needs some love. I love the location but am starting to look at nicer options in the area.

Source: Google

★ 5

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★ 1

The gym itself is ok, and the staff is generally friendly, but when it comes to membership contracts, be very careful. It seems like every time you ask about the terms, you get a different answer. They love to pitch promotions like “Oh, there’s a special deal today!”—but then, surprise, you end up getting charged for something unexpected. Make sure to read everything carefully before signing because what they tell you and what actually happens don’t always match up.

Source: Google

★ 1

All the people I have encountered and spoke with are rude as hell. They all have a smart mouth! No one wants to help nor wants to cancel the membership! Signing that contract was the biggest regret of my life!

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★ 3

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★ 5

Amazing place for workout

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★ 4

Clean and all the equipment works, only issue is since it's a commercial gym it's pretty common to not be able to use a piece of equipment you might want to due to how busy it gets.

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★ 1

Realmente unica 🙏🙏🙏

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★ 5

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★ 1

The hours are absolutely awful, especially on the weekends. They need to be open 5-10 every days so that people who work weekends still have an opportunity to use their membership in the evenings when they get off - I don’t even get home until after 6 and can’t get to the gym until 7 at the earliest.

Source: Google

★ 5

Local go to gym

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★ 3

The environment at the gym is good but I only gave it three stars because the gym equipment stay dusty and dirty. I don't understand why the machines cannot be wiped down. I cannot get a good workout looking at dust flying up in my face.

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★ 3

I happened to enroll in this gym because it's very close to my house and LA fitness is a reliable brand but to my dismay this gym is not like other LA fitness gyms. The treadmills and other machines have rust marks on them which clearly show they need to be replaced. The yoga mats have completely flattened up and are even torn up around the edges. I never used the locker room so won't comment on that but the upper work out always smells muggy it needs proper ventilation and some air freshener. Plus the aerobics class area's light never stays lit when classes aren't happening and people try to work out on their own in that room. The spot of this gym is great so a revamp and good makeover will definitely make it appealing.

Source: Google

★ 1

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★ 5

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★ 2

This used to be a really clean gym. I stopped in today to rejoin and it had a very dank, sweaty smell as soon as I came in.

It was so strong I had to turn back at the door. I may need to make other arrangements.

Source: Google

★ 4

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★ 4

It's good 👍time ⏲️

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★ 5

Thank you for holding down my wallet!!

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★ 5

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★ 2

No one wipes the machines and the dumbells are all over the place. I like that it's spacious and ample space to stretch

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★ 5

Shaq was honest and got me the best deal he could to fit my needs. Really nice staff. I'm excited to lift here. #ISYMFS

Still as good as it was when I signed up. Clean, everything works, nobody bothers me. Good neighborhood spot!

Source: Google

★ 1

I've been disappointed with the overall upkeep and management of this location. The gym is not well-maintained, and cleanliness is a real concern—there's always a weird odor coming from the men's locker room. The upstairs area feels unbearably hot due to poor ventilation, making workouts uncomfortable. Additionally, the gym frequently runs out of wipes for sanitizing equipment, which is frustrating.

The staff also leaves much to be desired. They come across as untrained, unprofessional, and at times, outright rude. On top of that, my membership, which I had through my insurance, lapsed by accident. Shockingly, I was still allowed to check in for four months without anyone noticing that I was no longer a member.

Source: Google

★ 1

Pool closed. No comments from management for over 8 months. Just dreadful.

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★ 4

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★ 4

It’s fine! Very very crowded at peak times even for a big chain gym (space isn’t large enough for how populated the area is), but if you go at off times it’s good.

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★ 4

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★ 5

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★ 5

Exelente

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★ 4

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★ 5

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★ 1

On August 20th, 2024, 7:15-7:30pm I visited LA Sports Fitness Centre on Broadway with a friend. The dark-skinned staff member with braided hair was extremely rude, used abusive language, and even challenged me to a fight. Despite complying with multiple ID checks, I was denied entry, and the manager did nothing. This behavior is unacceptable, and I urge management to review the footage and take action.

Source: Google

★ 1

This would be my worst experience at LA fitness (Broadway) for the following reasons:

1. Worst Customer service - Very Unprofessional behaviour towards customers especially the dark skinned guy from evening shift with braided hair who needs to know manners first. If there was lower rating than 1 star I would have rated zero.

2. Poor quality of shower area and unhygienic washrooms.

3. Have noticed Treadmills with technical Issues and gliches.

4. Pool water was found to be old and dirty.

5. Staff is very unprofessional, unsupportive and failed to meet the expections of the customer service with lack of transparency.

6. Rude towards customer with unhelpful, rude, and aggressive behavior towards customer especially the dark skinned guy with braided hair who works in evening shift.

7. In accessiblity with providing enough options for new guests towards visting the gym.

Addressing these issues I would request LA fitness to take a strict action on above mentioned concerns in order to keep their image, service quality and enhanced reputation unaffected, in order to keep their customers loyalty maintained towards LA Fitness.

Source: Google

★ 5

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★ 5

so amazing and clean

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★ 1

Horrible workers, could not care less about their job. Only way to cancel is go in between 9-3 Monday through Friday and I have a job.

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★ 5

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★ 1

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★ 4

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★ 5

Good place for people like me.

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★ 5

Machines easy to use and weights available of all kind. Trust me. I have two gyms. My other gym has 2 25lbs for bench press

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★ 3

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★ 1

This is one of the WORST gyms on the planet, and I cannot conscionably recommend this facility to anyone. It is extremely dirty, unkempt, the machines constantly breaking down, and it is overcrowded. There are not enough machines or enough equipment to adequately accommodate all its members. What could be a 30 minute workout turns into a 75 minute workout simply because of time spent waiting. They need to cap membership here and raise prices. The quality of this facility is a hard zero.

Source: Google

★ 1

I am very dissatisfied with an incident that happened today 6/01/2024 at this LA Fitness location.

While setting up for an exercise, a personal trainer who told me her name is Celeste, dismantled my setup and yelled at me loudly for everyone at the gym hear. She claimed I couldn't train in that area, even though no one else was using that exact spot and I have used that area many times before without issues.

Despite other people training in the same area, I was the only one singled out. I have seen her at the gym before, although I don't know her personally, which makes her behavior even more confusing. This caused me significant embarrassment and distress. I used to like this gym for its convenience, being in the same neighborhood I live, but this experience has been very disappointing.

I have requested the cancellation of my membership and I don’t plan to set foot there ever again. If you don't want to risk being humiliated, I would avoid this gym, as this is not the first time I've seen an employee being rude and disrespectful to members.

Source: Google

★ 1

This gym is filthy. There’s never any paper towels in the dispenser, and they’ve been ripping out the dispensers on the 2nd floor. And the sanitation wipes are always empty. The single stall bathroom is always occupied with LA fitness employee hiding inside for hours. This place is a joke. Avoid and find another gym.

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★ 1

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★ 5

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★ 4

Good amount of equipment! Entire weight floor, which is great considering other gyms I’ve been to around here. Not too busy, even around post work rush.

Biggest con is that it reeks. Like funky bad smell. As soon as you walk in you’ll go 😖 and have to develop nose blindness. The locker rooms don’t actually smell that bad, only where the equipment is, so I’m not sure if it’s the flooring or the faux leather or the quantity of people sweating or what. Maybe bring air fresheners.

Source: Google

★ 1

Two Years Too Long: I've been stuck with this gym for two years because it's the only one nearby, and let me tell you—it's bad. Really bad.

Degrading Fast: The equipment and amenities are falling apart. There’s zero sign of any upgrades or replacements—just ongoing decay.

Horror Show Bathrooms: The bathroom situation is a nightmare. The urinals won't flush and despite their feeble attempts to fix them, nothing changes.

Suffocating Workouts: The gym's ventilation is a joke. You're guaranteed to sweat not just from your workout but from the stale air too.

Dog-Chewed Yoga Mats: The yoga mats look like they've survived a dog park, not a gym. Ripped, torn, and never replaced.

Old School Drinking Fountains: Expect a blast from the past with the water fountain—no automatic sensors, no filters, and you still have to press that ancient lever. Plus, the upstairs fountain serves up lukewarm water.

Rust is a Must?: So many machines are more rust than metal. So many are squeaky but takes forever to get fixed.

Message to Management: Don’t be stingy—invest in some real upgrades!

Source: Google

★ 1

I use the gym to swim. The pool has never been maintained properly, but the location is good since I do not have the car. I know it is old, but with care, it could work nicely. I understand the pool is closed from time to time due to maintenance, I can live with it. However, I have an issue with the pool being closed now, and being informed there was no estimate time on when it will reopen!!!!! Absolutely ridiculous. Will it ever be open? I do not need words like safety for all residents or blah blah blah. What does it mean? All I needed from LA Fitness was some form of reasonable answer that could help me make a decision. Should I cancel the membership because the pool will be closed for longer than a month or a year? I can wait a couple of weeks, but I am not going to wait for half a year, and pay the membership. It seems to me they do not care. No surprise there, but it annoys the hell out of me how I have been treated, and the fact I cannot swim. You are a health gym that should be promoting physical and mental wellness, and it seems to me, it is the opposite.

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★ 5

My PT experience has been very successful so far because of how attentive and devoted Dinè is. She made it priority that I follow my meal plan and had a positive mindset about coming to the gym. This helped build my confidence in the gym and cultivated my consistency with working out. I am so happy that I started this journey with her.

Source: Google

★ 4

Overall good gym. Have the necessary equipment and a good selection of machines… sure, people don’t always wipe stuff off when they’re done, or put weights back all the time… but that’s on them. Only annoying thing is they’re never open on time on weekends even with a later opening time compared to 5am during the week

Source: Google

★ 2

This is one of closest gyms to me that has most of the equipment I need. I love the women who clean the gym, but this gym has never had a deep clean. There is caked up dust on/in most of the equipment. They have run out of the cheap wipes they buy at least 4 times in the 3 months I’ve been here. Someone isn’t ordering on time. I’ve worked in a gym and this would never be tolerated at the gym I worked at. The gym is affordable and clientele are chill. Bring your own wipes.

Source: Google

★ 2

Generally dirty and not kept up with sanitizer or wipes for machines. Only staff I’ve ever interacted with haven’t really been pleasant. Just kind of dumpy.

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★ 5

I train at this gym with Dine and I absolutely love it! She is an amazing trainer who has really helped me reach my full potential. Every session we have she motivates me to do better and to truly master each exercise. I’ve seen a lot of progress since I started working with her. Can’t wait to keep improving at LA Fitness with Dine!

Source: Google

★ 1

I’ve been a member of LA fitness off and on over my 18 years here in Chicago. I rebounded back in Nov because I wanted to get moving. Since then, I have been hounded multiple times by their trainers by phone to come in for a training session. I’ve asked multiple times to have my name taken off their list. Their trainer had the audacity to call and shame me for the number of times I’ve come into the gym. These trainers do not know what is going on in my life. I have stage IV lung cancer and I should not be hounded and shamed for not coming to the gym while on chemo once a week. If I could give them less stars, or report them, or whatever I totally would.
Even if I wasn’t going through chemo, who would want to hire a trainer who shames them and makes them feel bad?

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★ 2

Smells to high heaven of feet. Locker rooms are gross always. Machines upstairs and floors are poorly maintained. Staff is nice, but I was a little confused when cancelling because I got 3 different stories from 3 different people. Also they of course try to swindle and pressure you into the personal training contract when you sign up. To be expected from LA Fitness, but if you can afford to go elsewhere I would.

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★ 4

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★ 4

Clean and quiet.

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★ 1

Ridiculously busy, good luck finding anything available.

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★ 3

Tiny LA gym in a convenient location. Missing equipment found at other gyms. Relatively clean. A lot of space was taken up to provide a gym and bike room from the original layout. Minimal free weight area. Better than nothing.

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★ 1

The only reason I stay here is because it’s convenient. Management is terrible- few cardio equipment choices, random clutter in the free weight area, showers ALWAYS out of soap- and they close at 7:00 on weekends (yes, 7:00 PM). The only staff I’ve ever seen are 3-4 sales people who sit and talk in the cubicles next to the check in desk. I’ve never been greeted, offered a towel (which I pay extra for each month), or otherwise interacted with. Just awful.

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★ 4

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★ 5

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★ 4

They need to improve the hours of operation, who the heck close the gym on Friday at 9 PM?

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★ 5

Great gym, nice members.

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★ 5

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★ 4

Good but so crowded

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★ 1

No pool. No sauna

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★ 5

So happy to be back. Jessica the morning staff, is such an Angel. And a true morning person. I still love my planet fitness location because I have to have the Message Bed, Deep Tisdue Message Chair and my trainer comes with.my membership. However L.A. have the luxury and dry Suna(I need the Suna for my Respiratory System.

Source: Google

★ 5

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★ 5

Creepy, I felt very uncomfortable
If I wasn't a homophobic before I am now after leaving that location .
The staff was very friendly and helpful

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★ 5

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★ 2

Terrible customer service, I have called and come in multiple times to try to cancel and every time they give you different information about how to do it. The manager at this location told me there was no billing department to call about the refund the other manager promised me and then a few minutes later admitted that there was a billing deportment. i was told I couldn’t have a refund because there was no note on my account about it and it is standard for them to add a note, but none of the employees i spoke with did…not sure why they are scamming people like this.

edit: got reached out to by a different manager and they issued the refund and apologized for the inconvenience. updating from 1 star to 2 stars because they still caused a lot of issues for me, and I’m sure I’m not the only one.

Source: Google

★ 1

Didn’t enter gym because I looked through the window and could tell the facility the workers and the patrons appear dirty. You should be ashamed to work in a place and be comfortable to just sit in filth. Thought I was being over the top. So I looked at the reviews and saw key words like no sanitation items, skin infections and mold. Got scared and left never even went inside. Parking is horrible.

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★ 5

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★ 3

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★ 1

Does your manager leaves early every Friday ? Also is this the year 2000 that I can cancel my membership only in person or sending a letter? …. Again…. A letter ! Is 2023 what are you even talking about? O wonder why you are loosing so many people . This company is garbage.

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★ 2

It's usually not too busy, so it's a good location to go and get your work out done. However, they don't admonish the dudes who drop the weights...one guy is there every time I go, and weights just crash down sometimes without warning. Also, in the showers, several of them are infested with drain fleas, and despite having repeatedly, over several months, complained and even talking to the general manager, they are still there. Also, it seems cell phones are allowed in the sauna and showers, which is invasive.

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★ 3

Cleaner than LA fitness in the south loop. The staff is really polite. No pool, though, and it has a shortage of grips for the cable cross and clamps for the bars.

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★ 2

2 stars mainly for staff. They’re either never at the front desk or sitting on their phones never acknowledging customers when they come in. 2 soap dispensers in the men’s locker room were empty on 9/16 when I was here. Came back on 9/17 and STILL empty. Both paper towel dispensers were empty. I let the woman at the front know who smiled at me and said ‘ok.’ 2 hours later, when I went to leave, still not filled yet her and another guy continue to sit on their a$&es at the desk. Just collect the guests money and do the bare minimum I guess. What a shame.

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★ 5

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★ 1

Mold in the showers can’t do it

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★ 1

The gym is at a great location, the management of it just sucks.

The primary issue I have is that they don’t take sanitation of the equipment seriously. At the beginning of the year they had spray bottles everywhere to clean the machines (which people used). Then they got rid of them saying that it was damaging the machines so we were left with some foam dispenser stuff with paper towels. Now they got rid of those and replaced it with 4x6 rags that don’t stay wet long enough to get from the dispenser to the equipment to wipe it down. I ended up getting a bad skin infection and I am pretty sure it’s from the gym.

The secondary concern is that they don’t care that it’s a muggy heat upstairs (literally the feel of Louisiana swampland) that breeds bacteria. I’m not even talking about when it’s the hottest outside. I’m talking 5:30am or even 8:30am.

Lastly, you have the high school kids everywhere in the time right after school gets out. They are all goofing around in large clumps and trying to do one rep max contests. They can do all this because nobody that works (besides the cleaners) ever seems to go upstairs.

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★ 1

POOR AIR QUALITY at this location. Yesterday it was 72, bright and lovely outside. I walked in and immediacy hit the dank, humid, smelly air that is circulated by ceiling fans running full power. 5 min on the treadmill and I was drenched. The entire first floor smells like heavy, stale breath. I work out here 5 times a week and it's always like this.

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★ 5

My workout gym..

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★ 5

We have been members for two years and have had a great experience! It’s always clean, and there are plenty of machines—I usually never have to wait. Great gym!

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★ 2

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★ 3

I love going to this location to work out. Alex is a fabulous Silver Sneakers instructor and the staff at front desk are friendly and helpful.

However, I have concerns about the safety of the environment and the training of the staff in case of an emergency.. For example, the floor scale is kept where people, especially older adults, could fall over it. I have asked for it to be moved, and once even moved it myself, but generally it is not kept against the wall but on an open floor.

As a retired nurse, I was concerned by the response when a woman fell and was injured during a class. Apparently, no incident report was completed before the injured party left the site.. Management was slow to get involved. There was no wheelchair available to get the injured party to the car of another class member who volunteered to drive her to ER. She was supported to the door by someone who appeared to be a patron of LAF (and he himself seemed to have mobility issues) rather than a staff person. The staff allowed her to hobble out from door to car, although I warned that might be unsafe and thus a liability risk.

Overall, the incident made me wonder how prepared is the staff in case an even more serious injury or adverse incident such as a stroke or heart attack were to occur. I hope this incident will serve as a wake-up call for better training.

Like I said, I love going to this gym, and don't want it to be sued out of existence!

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★ 1

Real unfriendly, terrible at communicating, and negotiating

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★ 4

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★ 5

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★ 4

Lovely gym in the neighborhood. Most of the staff are friendly and helpful. Some have an attitude. Luckily I didn’t deal with those. Lovely equipment that could use better hygiene and that odd not easy with so many clients. Nice lockers and showers. Lovely you have closets to lock. Wonderful weights and workout machines. A nice sauna. Elevator. Rooms fit grip exercises is marvelous.

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★ 5

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★ 1

Air conditioning does not work inside the gym. It feels fresh outdoors.

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★ 4

Bathrooms are a bit gross but otherwise good

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★ 5

It's a very nice gym to go whenever you want to relax and workout

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★ 1

Very old treadmills not working need change

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★ 1

Staff isn’t good and please don’t get in their scam

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★ 4

A good, standard, neighborhood gym--albeit owned by a national chain. It has most of the stuff you need in a gym. Classes can get crowded and there is no pool. They can also be a bit slow on maintenance and they do not re-rack all the weights at close so they can get scattered. j.s.

Source: Google

★ 5

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★ 2

I go to this location out of convenience. Almost every other LA fitness (city-suburbs) I’ve been too are much nicer and way bigger! It’s super muggy at this location and gets extremely busy due to the small size. Not the most comfortable, clean, or spacious environment but they have the basics for a gym. When I can I travel to the bigger nicer locations like foster or Nile’s.

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★ 4

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★ 1

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★ 1

This gym is absolutely unorganized and the staff members are straight caca. Every time I check in nobody is at the desk, and if they are sitting on top of the counter on their phones. There’s only one person who’s always on top of their task which the black guy who’s constantly mopping and cleaning after the members. Props to him. Shame on everyone else. One of personal trainers who’s the tall, skinny black lady as a straight attitude problem to those who don’t sign up with her for personal training. The gym should be an open space environment for everyone to workout in. The yoga mats look disgusting, deteriorating, they truly look like I could get an infection from them

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★ 5

Just getting back into fitness and this is a great place for me. Very friendly and helpful staff. Very clean and there is a sauna.

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★ 5

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★ 5

Nice location :)

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★ 2

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★ 5

Really good gym👍

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★ 1

Overly aggressive staff. I am new to the neighborhood—Came in with a guest pass, scanned QR code, made eye contact with front desk attendant and walked to the locker room. Two minutes later he storms into the locker room while I’m changing and says “are you a member?!” I tell him I’m using a guest pass and he starts yelling asking why I didn’t check in with a member of the sales team ⁉️⁉️

Next thing I know he’s yelling loudly in the lobby while people stare at us. I tell him forget it and leave.

Save your dignity and go elsewhere.

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★ 5

Bella gave me a personal training complimentary session as a new member. She tailored it to my fitness goals, and provided excellent instruction with each exercise. She was very personable and encouraging! This staff and the members do a good job at keeping the place clean.

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★ 5

Great exercise equipment like doing workouts clean place and clean showers.

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★ 5

My Favorite place to workout 🏋️‍♀️

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★ 3

It’s LA Fitness; don’t expect it to smell nice or be clean. Equipment is okay but ONLY one leg press…seriously? Not many gyms in this area but don’t expect much!

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★ 5

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★ 3

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★ 5

Staff is fire 🔥

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★ 1

This place totally tried taking advantage of me and scamming me out of money. I called for membership info and they sent me a link to sign up. I made sure the membership I selected allowed me to bring a guest, and had to pay $170 upfront. First day coming in they told me my guest had to pay $10, or I had to pay an extra $20 a month. I said my membership included guests and talked to an advisor. He said my account was set up wrong and he’d get it fixed the next day when his manager was in. I got a call from a guy named Daniel saying they were adding the guests to my account, and apologized for the confusion. Then later that night he called me back and said he could add guests to my account and I’d have to pay more. I refused and asked for my money back. The next day, I went to the LA Fitness on Lawrence as my friend’s guest, and the sales guy tried selling me a membership. He pitched me on the same exact plan I bought previously, and assured me it included guests. This just confirmed with me they were trying to scam me for as much money as possible. It’s insane they would rather lose me as a customer rather than correct my account.

Source: Google

★ 1

This place is a joke. The men’s restroom has a toilet that is completely clogged. neither one of the stalls has any toilet paper. When I walked up to the front desk to let them know I was told “we know but there is nothing we can do for right now. We don’t have a key to the janitors closet”. This place needs serious overhaul to management.

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★ 3

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★ 2

Small gym really crowded. Not enough room work out. Really congested

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★ 1

Bunch of lying C$#@'s - was told the monthly membership had NO additional fees and then you get hit with a $49 annual fee. F them.

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★ 5

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★ 5

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★ 4

This gym has a good vibe. People generally return weights to their original location and about half wipe down equiptment after use. People workout and keep to themselves but are polite. The staff are nice at the front desk. The big negative is that it is dirty. I come first thing in the morning and the upstairs bathroon is filthy. I am just careful to wipe everything down. When you have a club as busy as this one it neeeds to be cleaned regulary. Cleanliness is not hard to achieve if you have proper staffing and oversight.

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★ 2

I like this gym but the locker rooms are dirty and even if you say something they remain dirty. Three years ago I started asking them to clean the black mold out of the showers. They never did. Two weeks ago I asked again. I’m here now and I just took a shower. Black mold everywhere. It’s so easy to get rid of and it doesn’t cost much. A $1 bottle of bleach and a $1 spray bottle. Spray it in the ceiling and walls and the bleach does the rest on it’s own. It’s so simple and yet it’s never been done in all of the years it’s been open.

Source: Google

★ 5

Clean w/ good equipment

Source: Google