★ 5

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★ 1

What a joke. I got 3-day free pass to check out the place but they refused saying you need to have a local state ID. No where in the website did it say so. Was thinking of switching to LA fitness but guess not.

Source: Google

★ 1

Locker rooms are disgusting. Wood planks in the sauna are coming apart, sometimes it’s out of service for weeks. Many times, you’ll find used syringes in the showers and then find no soap at all. Swimming pool has been down for more than a month for “maintenance”. You would expect new ownership would step in and do something. But these guys clearly don’t give a shit.

Source: Google

★ 1

customer service would be if you apologized when you tell me the pool is closed and told me when it might open or helped me find a gym with a pool. but clearly corporate is not concerned with providing the services we are paying for

Source: Google

★ 1

Please fix up this place !!! This gym was pretty good when it was XSport. I had access to a variety of excellent aerobics classes, a pool, hot tubs, massage beds, etc.

Since LA Fitness has taken over, the gym has really gone down hill, declined badly, with run down machines, a closed pool and hot tub, minimal aerobics classes, massage beds gone, no spa services, even though my membership covers many services that are out of use. Where's the childcare for working parents!!!

I really hope they get this place fixed up soon. It's depressing...and my FAVORITE instructor Sam is leaving. I wouldn't be surprised if new management is the issue.

Do better LA Fitness!! No wonder people are leaving!

Source: Google

★ 1

Horrible management

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★ 1

Hot tub and pool have been closed for months now! We have been paying for all amenities and we are not using any. The bathroom and changing rooms are almost always stinky. Please bring 24/7 and daycare back! As well as spa

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★ 5

Love this gym, nice, clean and well equipped. My only complaint is the non stop music, I as a Muslim don't listen to music, so I get my headphones and listen to Quran. Other than that, a fantastic gym.

Source: Google

★ 1

BRING BACK 24/7 or atleast for some days out of the week. I work late hours and loved when Xsport stayed opened so i can get a work out and same
Goes for many others in my position! Plus the hot tub has been closed for quite some time!!!!!!!

Source: Google

★ 5

Love this gym, they have all the equipment I need and more! Special thanks to the manager Johnny for helping me out with my membership

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★ 5

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★ 5

Jose, the general manager, was helpful and patient. Highly recommend this location and Jose.

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★ 3

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★ 5

I don’t like the weekend hours but for 30-40$/mo, u can’t beat the facility. This location has a community hot tub so u can soak up some bubbles while waiting for the lap pool to open up a lane. I wish they had some jets in the hot tub for my sore bones but it is a monster tub with plenty of room.

Source: Google

★ 1

El peor gimnasio en el que he estado. A todas las máquinas les falta algo o están rotas

Source: Google

★ 5

Jose was fantastic! Helped me through the process my cancellation as unfortunately I have to relocate. The transition was quick and I felt very heard throughout the conversation. Would recommend coming to this gym as it has all its equipment and it’s a fresh start. Since it is being remodeled there are less people therefore less distractions. This was my home gym and wouldn’t have wanted to change that.

Source: Google

★ 5

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★ 5

Worked out here on a one day pass. Jose was really helpful. They have everything anyone at any fitness level could want!

Source: Google

★ 5

I Had a great time! Love the facilities and the staff. Recommend the gym

Source: Google

★ 5

recently got a membership here. Jose was very nice and helped me with everything. All smooth and i really like the interior of the place. Great place to work out

Source: Google

★ 1

This gym has machines from 1955 the staff is rude and the amenities they talk about are old and gross. The basketball gym is not air conditioned, the pool is always out of service or dirty. Do not support this place. Also try and charge you for random stuff and then argue with you about it.

Source: Google

★ 1

There is a bad smell coming from the washroom.

Source: Google

★ 1

It's unfortunate what happened to this location. Before LA Fitness took over, it was a great place to workout. Since they took over there is no longer a working pool, hot tub, tanning booth, or a massage bed. Equipment is always broken or not well taken care of. Not to mention they greatly cut down on the hours they operate.

Source: Google

★ 1

I come to this location often. I hoped with LA Fitness taking over things would get better. When equipment like treadmills etc are down for weeks that is one thing because there are multiple units to use. When the 1 sauna has been down for over a week that is a problem. The steam room also down today could use a good cleaning. Us customers do not get discounts when these rooms are down. Would be nice to see these fixed.

Source: Google

★ 1

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★ 1

The staff is rude and it’s so Hott I was going to pass out!

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★ 1

DO NOT SIGN UP HERE. Smells like urine constantly, AC broken, removing tvs, broken equipment, amenities constantly down. LA fitness drove this place into the ground.

Source: Google

★ 1

DO NOT GO HERE! I asked employees about fixing stickers on cable machines that mark weights, they’ve been gone for 2 years and the guy at the desk said “we weren’t gonna fix those anyway” There has been no A/C for 2 weeks and it’s constantly 85-90 degrees in there. Very poorly managed and maintained gym with machines being broken constantly

Source: Google

★ 1

Nothing works not even AC and it’s really hot. It’s 93°. The machine is broken. The pool closed Jacuzzi closed really bad experience.

Source: Google

★ 1

The club’s complete disregard for the health and safety of its members is completely unbelievable. The air conditioner has not been working for a full week and it’s 90° Somebody is going to get seriously ill or die from heat stroke in this facility.

The pool and sauna have been not working for many months. At any given time, there are five or six treadmills and steppers that do not work. The treadmills that are open for use sometimes stop unexpectedly or speed up while your on them. Someone will get hurt.

You don’t have a business if the equipment doesn’t work. Stop painting walls and fix the A/C and equipment!

Source: Google

★ 5

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★ 4

this gym has great vibes and great people. they have all the equipment you need for a fulfilling workout. love the people I’ve met through here!

Source: Google

★ 1

It’s 90 degrees outside, and the air conditioning wasn’t working at all inside!!! This is terrible — I’m paying money for all of this. It is a lot of people inside and there’s no air to breathe!!! The air conditioner isn’t working. The AC doesn’t even work, and because of that, it smells strongly of sweat inside. It’s unbearable to be in there.

Source: Google

★ 1

Literally puddles of water on the floor from the rain coming through the roof. Place is depressing and gross

Source: Google

★ 1

It’s INEXCUSABLE to have the air conditioning substandard at a gym. At times, it works. At times, it does not. It was 86 degrees in this place today with no AC. I don’t know how that’s even up to code. The people at the front desk were sweating just sitting there. At times in February and March they have the heat on high when the weather is in between and they say they have issues with the heating system. The Basketball court has no ventilation it’s extremely hot. I hope this never happens but it would t surprise me if someone has a heat related health incident. It was only 86 today. What happens in July when it’s 90 degrees or more. I normally don’t write any negative reviews about anybody’s business it’s just not how I do things, but I’ve told the people at the front desk numerous times about the temperature and they just don’t seem to care. I’ve been a member at this gym since it opened as XSport almost 20 years ago and only for about the last year has this been an issue. In my opinion LA Fitness doesn’t want to put any money into this facility they have to be aware of this issue. I contacted customer service about the heat being on full blast in February and March several months ago. I feel like management could care less.

Source: Google

★ 2

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★ 1

A little bit of everything always broken. Again. LA Fitness has made zero improvements since the changeover. Broken machines, pool closed, steam room closed, TVs gone, less than half of the cardio equipment has screens and less than half of those actually work, roof leaks, less open hours, shower heads dribble water, sauna is about room temperature. Someone did put up a piece of paper asking people to spend "a respectful" amount of time on the equipment, so there is that. So, essentially membership prices soar to double and triple the amount they used to be (if not more) for far less amenities (now there are none) and still have broken equipment.

Been here 10+ years and have zero intentions of renewing. Sad.

Source: Google

★ 1

Ever since LA Fitness took over XSport, the quality has gone downhill fast. The steam room has been out of service, both jacuzzis don’t work, and the worst part—they’re no longer open 24/7. One of the main reasons people joined XSport was for the round-the-clock access, and now that’s gone. The management is unresponsive and poorly organized. I do not recommend getting a membership here. It’s not worth the money anymore.

Source: Google

★ 2

Just a little pissed off cause first the website say join 49.99 a month that's it..I join and I had to pay first and last month.. now 2 weeks later I get charged annual fee 60 bucks like what the hell I hope I do not occur anymore random charges for this was not explained to me when joining I knew about the annual fee yes but I just joined 2 weeks ago why I'm already being charged makes no sense

Source: Google

★ 1

This is the only review you need.

Machines are always broken.
Pool and aquatic areas have been broken forever now.
Rude, unprofessional, staff.
Bad gym quality.
Go to planet fitness, vasa, anytime fitness, or any other location.

Source: Google

★ 5

I originally put poor rating on this location, because the location’s swimming pool has been closed for more than two months, it seems no ending to reopen the pool, and I did not know any status. But Niko, the manager of the location, emailed to me multiple times informing me that the county asked many fixes of the pool, the office is making the best efforts to make the fixes. I appreciate the status update and am looking forward to the reopening of the pool.

Source: Google

★ 1

It's not LA Fitness. It's not 24 hrs. It's wrong.

Source: Google

★ 1

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★ 1

It really pains me to write this review as I've been loyal to the Xsport brand. Bolingbrook and Naperville were my home gyms and it's sad to see the merger with LA fitness become a catastrophic one. With the closing of Bolingbrook and the drastic changing of hours, I will not be renewing my membership. These plans of $40/month with limited gym hours was a big reason for me leaving. While the equipment and energy at this LA Fitness were adequate, the new changes of hours and pricing really deterred me from renewing my membership of almost 9 years. It is truly a sad sight to see.

Source: Google

★ 5

The place is super clean and so far most if not all the workout equipment works!

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★ 2

The hours are super confusing to every gym now. Said it was open 24 hours then it said closed at 12 on weekends and now it says closed at 7??? La fitness needs to get their hours together while they’re tryna take over other gyms

Source: Google

★ 1

Some staff can be accommodating. The ones that are in shape at least. Terrible place overall. Courts haven’t been waxed in years, hoops are leaning, and nets are ripped also there’s no ventilation whatsoever. Bathrooms are always bad and maintenance on gym equipment and the gym overall is terrible. $40 a month, you can bring a guest but guess what the guess can’t do. Get on the court or pool(disgusting anyway) without paying $20. I hope with all my heart that LA fitness address and fixes all the problems that came with the XSport. The only plus about this gym is 24hr almost every day.

Source: Google

★ 4

I like the variety of machines to work out, but I think it's too dark upstairs, it gets pretty crowded around the free weights, the bathrooms and changing areas are outdated.

Source: Google

★ 2

LA Fitness has taken over the location. They are slowly making changes and I look forward to what comes next.

Update... things are still falling apart even after several months of monthly dues.

Torn seats, hard to find dumbells in the lower range, pool out of service again, hot tub out of service for months...

Source: Google

★ 5

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★ 1

Some equipment down or worn out.

Some people don't know what gym etiquette.
Some of the younger people are very disrespectful.

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★ 1

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★ 3

La Fitness took over and ruin the hours … time to find a new gym

Source: Google

★ 1

This place is a disaster. Carpet is dirty. Ceiling leaking in multiple places. Equipment is old and worn. Locker room missing benches in multiple aisles. Whirlpool is not working and taped off.

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★ 5

Love it

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★ 5

Great group

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★ 5

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★ 1

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★ 1

So very unprofessional staff. Most of them in the counter never how to greet their member and it look like their not happy. They don't even know how to smile and very unprofessional with people. It's too hard to discontinue the membership it take several days. He let me to wait for long time and he never apologized that the manager is not coming until I asked him. I should give zero star but it won't let me do it or else I can't post it. Hopefully your staff have fully training how to communicate with your customers. Very poor management and can't recommend to my family and friends. Bolingbrook staffs are more approachable. They know how to assist their customers.

Source: Google

★ 3

Pretty sketch for a mid size gym. All the equipment is old and rusty. Upstairs is dark and dingy. Steam and sauna are rather small. Parking lot is busted as. Has most of the basics to complete a decent workout for any given body part though, and is quieter than a lot of comparably sized gyms

Source: Google

★ 5

Source: Google

★ 1

They don’t answer their phones. And are horrible communicators. They get rid of their trainers and fail to tell the customer. I’ve been waiting for three weeks for them to reach out.

Source: Google

★ 1

FRAUD!!!

I have been member at this XSport fitness since 2017 and keep renewing my membership with "Buy One Year" and "Get One Year" Free option. I did not use the facility during covid and started back on 28-September-2022. I had 10 months left at that time but after talking to then Facility Manager he offered the same plan and I paid $449 to add two more years of my membership.

So, my mebership will be expiring on 28-July-2025.

Now for past couple of weeks, I started getting the phone call from the facility saying that XSport is sold to LA Fitness and my membership is expired and they can not honor the previous agreement because it was BAD DEAL SOLD BY PREVIOUS MANAGER WHO IS NOT THE EMPLOYEE ANYMORE.

I asked the guy to open the complain and transfer me to upper management than he said that he has NO ONE TO TRANSFER.

All he is trying to sale new membership which is FRAUD!!!

Source: Google

★ 1

really rude lady at front desk, short boy with girl’s voice

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★ 4

Not bad, but I'm a little biased, though, because I prefer the older style equipment that they have at my LA Fitness. 😁

Source: Google

★ 1

This place has literally never been anything to brag about. The main selling point is that they’re 24 hours, which isn’t even going to be a thing apparently since they’ve been bought out so I really don’t think there’s anything special about this place. The entire transition has been a headache also. As far as checking in, when things will be changing, and literally any detail at all about why things are changing no one at literally any level has been any help. I pretty genuinely think this place should just close if it’s not going to be 24 hours. And the reviews about it being gross are also true. From having “sanitation stations” with no towels nor sanitizer spray to the bathroom literally always being gross you’re guaranteed to leaving feeling pretty gross and that’s before your workout even starts.

Source: Google

★ 1

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★ 5

Honestly this gym is awesome. I've bee coming here for years and the bathrooms are always clean, the equipment is also clean and I love the sauna and I'm actually upgrading because I love using the pool. they also have water beds which help me so much since i tend to have pain in my bones.

Source: Google

★ 3

This gym has a lot of negative reviews which made me hesitant to try it out. However, after seeing it in person, I did end up joining because there was a membership special that came out to $18 per month. Here are some pros and cons in my opinion/experience:

Pros: a wide variety of exercise machines. Enough squat racks and bench presses to go around. The pool is good enough and appears to be decently clean. There is a basketball court and studio room where you can attend workouts led by staff. All in all, it’s a solid gym. If you are looking for luxury, this is probably not for you. Oh, and lastly, it’s next to Costco:)

Cons: I have yet to SEE any staff member actively cleaning or sanitizing any of the workout equipment. The basketball court needs to be waxed asap. Weights are left all over the place (no clear gym etiquette expectations).

Super-Con: the bathrooms are a disaster. Seriously, there needs to be a show called “bathroom nightmares” so I can submit this gym. If you need to use the toilet, just leave and walk over to Costco.

Source: Google

★ 2

Other than affordable membership and 24/7 access, this gym is NOT it. Paper towels always empty, bathroom consistently nasty, their only 2 water fountains r still broke. Broken machines takes forever to get fixed however if you just need a budget friendly gym, this place will work.

Source: Google

★ 1

If I could give this gym 0 stars I would!
I’m writing this review bc I’m completely disappointed and upset with the service and staff at this gym. How it's possible that my mom every day go to this gym with my little sister (she's 2 years old) and leave her at the daycare inside the gym. She’s completely ready on her potty training, she always asking for do pee or what she needs at home and that's the reason that she don't like to use diapers anymore. But inside the gym they never ask her about If she wants to go to the bathroom or something, today she had a potty accident and then they just decided to take her out of daycare and tell my mom that she can't bring her anymore just because it's the second time that she did pee on her pants. ¡she's a little girl! and if she’s playing she’s not going to tell you that she wants to go to the bathroom. I'm a teacher and I know that for experience. Btw my point is If my mom is paying for the daycare what the teacher or the staff are doing? If your Job is caring kids you need to pay attention on them not just gossiping with your coworkers! I don’t recommend this gym and this “daycare” bc it’s insane!

Source: Google

★ 1

Disappointed is an understatement. I was visiting Chicago for a few days and wanted to keep up with my workout routine. Xsport was conveniently located near where I was staying, so I figured it would be a perfect fit for a day pass. Imagine my surprise when I was quoted a price that could practically buy me a month's membership at my local gym back home!

Looking for a more affordable option, I inquired about the advertised 7-day free pass. Xsport then hit me with another hurdle - you need an Illinois ID to sign up. Seriously? How does that make any sense? As someone visiting from out of town, that immediately disqualified me.

It's mind-boggling that Xsport would turn away potential customers like myself. Isn't good customer service about welcoming everyone who walks through the door, regardless of their residency? Wouldn't a free trial be a great way to showcase your facilities and potentially convert visitors into long-term members?

This policy seems incredibly short-sighted. Xsport, you're missing out on a chance to make a positive impression on out-of-towners who might become loyal members if they have a chance to experience your gym. Think about it - wouldn't it be great to have people return to Xsport every time they visit Chicago?

Instead, thanks to this ridiculous ID policy and outrageous day pass fee, I'll be sure to recommend my friends and family avoid Xsport altogether on their Chicago trips. There are plenty of other gyms out there that understand the value of good customer service and appreciate visitors.

Source: Google

★ 1

I first started using this facility about 2010, when it was relatively new. Unfortunately its become a dump - many items of equipment out of order, and some areas - notably the stem room and sauna are frankly disgusting and unsanitary. You never see anyone cleaning, and it is common for a discarded item to be there for over a week, before it is eventiually removed. There are broken tiles on the walls around the swinning pool, (some fallen onto the floor (dangerous), and the list of broken things that have broken and never been repaired or replaced is endless. Neither of the water fountains at the pool side work (they are now rusty), the pump in the resistance pool gave up years ago, the waterfall feature over the hot tub stopped working years ago, the electronic scales in the male changing room also faile yewrs ago and were replaced by mechanical ones that simply don't balance properly. The steam room is out of action completely again. The changing room is littered with yards of used paper towels as the bins are overflowing. Altogether the Illinois Dept of health need to inspect - I think they would close it down...,

Source: Google

★ 1

The whole equipment needs to be updated and better cleaning.

Source: Google

★ 1

Rude and unprofessional staff,
If you want to cancel
Membership you have to send a letter on the first Monday after the full moon signed with the blood of your first born.
I’m obviously exaggerating but they do have crazy rules just to keep your money.

Source: Google

★ 1

I canceled my membership two weeks later I get a regular monthly charge so I called to verify just for them to let me know that they never canceled it so it was useless for me going in person wasting my time. And they said they can do nothing about It?? this is a shady gym be aware before signing up.

Source: Google

★ 5

If you want to get a personal trainer here, use Brandon. He’s honestly the best and has helped me so much in very little time.

Source: Google

★ 2

I have mixed feelings about this gym. It used to be phenomenal. They kept it clean. The equipment was well maintained. The people who worked out there were clean and friendly. The amenities were top notch.

Now, this place hurts my soul. Lockers are broken. Stuff gets stolen regularly. The people who work out here don’t have proper hygiene. The steam room and sauna are disgusting. The jacuzzi is busted. Half of the equipment has rusted or has blood on it. The music is trash and the speakers are faulty.

The only plus side is the front desk and personal training staff are nice people, and the cost is relatively affordable. Those are the only reasons I’m not making this a 1 star review.

Source: Google

★ 1

I've been a member of Xports for two years now, and I've noticed that they've recently increased their prices. However, I'm disappointed to see that the quality of their equipment has deteriorated. For instance, they seem to have lost their 5-pound dumbbells and replaced them with a pair from Amazon. Additionally, many of their machines are showing signs of rust. It's frustrating to see prices go up without a corresponding improvement in the gym's maintenance.

Source: Google

★ 1

I was looking to get a quick lift in and just couldn’t. I was told someone would be over shortly to help with my guest pass, sat at the front counter, and the managers helped the next two clients sign up that walked in 10 minutes behind me. Thanks for wasting my time on my Mother’s Birthday and leaving me hanging!

Source: Google

★ 5

Very informative page

Source: Google

★ 1

I am writing to express my deep dissatisfaction with the service my father and I received at Xsport Fitness Club, specifically regarding the handling of his membership after his recent heart surgery. Our experience has been nothing short of appalling, and I feel compelled to bring these issues to your attention.

Following my father's surgery, we sought to support his recovery by enrolling him in an exercise program at your facility. We approached the manager or trainer, who assured us that the necessary information had been processed and that all was in order. Consequently, I paid an initial fee of $54.95, along with a monthly subscription of $29.95.

However, upon attempting to access the facilities, my father was denied entry on three separate occasions. The staff claimed an inability to locate his information, despite our assurance that it had been entered into your system. Furthermore, they displayed a concerning lack of professionalism and empathy, refusing to engage with my father or provide any explanation for the discrepancy. This treatment was not only disrespectful but also detrimental to his well-being during a vulnerable period of recovery.

Regrettably, it fell upon me to personally investigate the matter, necessitating a two-hour drive to your premises. Despite my efforts, I encountered no acknowledgment of fault or apology from your staff. Instead, they exhibited further rudeness and indifference to our plight.

Compounding these issues, I discovered that we had been charged for an additional month's membership, despite the fact that my father had been unable to utilize your services. Subsequently, upon requesting cancellation, we were subjected to a further unjust fee of $10, with no reimbursement provided for the unused portion of the subscription.

This entire ordeal has been deeply distressing and has left us with a profound sense of disillusionment towards Xsport Fitness Club. The treatment we received is utterly unacceptable and reflects poorly on the professionalism and integrity of your establishment.

Moreover, I am deeply concerned by the discriminatory practice apparent in your treatment of elderly patrons. It is alarming to think that individuals in vulnerable health conditions, such as my father, may be systematically excluded from accessing the services they require for their well-being.

Source: Google

★ 5

Love the 7 day pass for you and a companion.

Source: Google

★ 4

There are a few employees that make being a member of XSport a good experience, but not all of them. If you go here, you will get better customer service during the day. Too busy with kids in the afternoon, but good machines.

Source: Google

★ 1

I am not sure who hired this manager named Luke there. The man has no manners or the man has never taken any HR trainings as to how to greet and respect customers walking in. It’s not my fault that you’re working the front. Telling the customers to get out of the way in a rude manner if they don’t have their xsport card. I have personally seen him insulting and degrading his employees, everyone is scared to speak up to him. He needs to be send back and trained on customer service and greeting abilities

Source: Google

★ 1

My favorite piece of gym equipment are kettlebells. For god knows what reason this gym keeps all their bells locked in a group studio that is barely used. The only bells on the floor are super heavy and useless for most people. Ive also never seen a resistance band on the floor for use.

Super disappointing and mind bogglingly stupid

Source: Google

★ 5

Source: Google

★ 1

Staff was rude and unprofessional

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★ 1

Staff has zero knowledge of what goes on in here. And the managers in there has zero knowledge about people's account. They had my account info on some random person in they're system and when I ask the manager he says he don't know. And asks me to cancel my membership and sign up for new one. When they do not what goes on they're end.

Source: Google

★ 5

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★ 5

Fantastic

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★ 5

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★ 3

As a current member I am impressed with the equipment and overall lay out. The facility is clean and neat. However it seems the service that will run people away and or using certain equipment in certain areas. Not paying your due on time seems can become a problem or not being a member but a guest could become a issue. Hopefully my time here gets better

Source: Google

★ 5

I have always been a lifetime member. Later I found that although this place is smaller than lifetime, the price is only 1/10, which also meets my basic needs. I go there from 8-10am in the morning to avoid the peak period, so I don't need to wait for any equipment. The front desk staff is also very friendly. I am still very satisfied.

Source: Google

★ 5

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★ 1

There is one person on this staff that takes pride in this location. Guess his name. He does his best but this place is a biohazard. The elderly and immunocompromised should stay away!

Source: Google

★ 4

Pool was easy accessible but hot tub and jacuzzi hasn't worked for over a month

Source: Google

★ 1

I've been a member since November 2007, and I joined back then because it was the new, CLEAN gym! Ladies and gentlemen, your current Xsport as of 3/8/2024...

Source: Google

★ 5

I signed up today with Jay. He processed my membership quickly and more importantly, he did not pressure me to get a personal trainer or tanning, etc.

Source: Google

★ 4

Best bang for your buck. The staff is nice too. Tons of classes if that's your thing.

Source: Google

★ 1

This is gym is very dirty

Source: Google

★ 1

El peor gimnasio que he asistido ,he hido a muchos similares pero sin duda a sido el peor trato con sus trabajadores de verdad quedo con un mal sabor de boca por parte del lugar no lo recomiendo en lo absoluto si pudiera darle 0 estrellas lo haría

Source: Google

★ 2

The two stars because staff is polite and welcoming. The cleanliness and maintenance is comical. Unfortunately, this was my first experience at this location. I’ve usually always purchased the yearly membership, this definitely pushed my decision to not renew my membership.

Source: Google

★ 5

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★ 5

All good 👍

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★ 3

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★ 1

The roof is leaking in several spots, multiple machines are broken or covered in duct tape. It's always hot and humid which I don't understand that when it's winter. Weights always missing, equipment dirty. I like other locations but they're just farther away, and I signed up for a year. This location is going downhill, fast.

Source: Google

★ 1

BE AWARE !! CANCELING MEMBERSHIP AT THIS GYM IS A NIGHTMARE..

Source: Google

★ 1

Do NOT sign up here. I canceled my membership of 5 years because I moved out of state, but they would not stop charging me. I tried talking to cooperate numerous times, every time I got reassured it would stop. But it didn’t. It got to the point where I had to cancel my debit card and switch banks. Did that work? NOPE!!! Since I used my credit card once to purchase a protein bar a YEAR ago, they stored my card information and now they’re charging that card. I’m so fed up, I’ve contacted the Better Business Bureau. Do NOT sign up here unless you’re fine with them stealing your money forever.

Source: Google

★ 1

After being a member of Xsport Fitness for over four years, my recent attempt to cancel my membership has left me utterly disappointed and frustrated. What should have been a straightforward process turned into a nightmarish ordeal, highlighting the lack of customer service and integrity at this establishment.

Firstly, when I called to cancel my membership, I was informed that cancellations could only be done in person. Fair enough, I thought, until I was abruptly hung up on by a representative. Shocked and confused, I decided to visit the gym in person to sort out this mess.

Upon arriving at the gym, I was greeted by none other than the "Operation Excellence Manager," Sarah R, the same person who had hung up on me earlier. The irony of her title did not escape me, as my entire experience contradicted any semblance of operational excellence.

Sarah R's demeanor was far from professional, and her handling of the situation was abysmal. Instead of addressing my concerns, she displayed a dismissive attitude and seemed uninterested in providing any assistance. It became apparent that customer satisfaction was not a priority for Xsport Fitness.

I was shocked to learn about a $10 cancellation fee after recently paying my yearly membership at Xsport Fitness. The fine print hinted at a possible waiver, referring to a specific section and document. When I requested to see it, I was met with a dismissive response, being told it's my responsibility to know the details of my own membership and contract. The lack of transparency and unhelpful attitude regarding crucial information is deeply disappointing.

Xsport Fitness has failed on multiple fronts - from their unhelpful and rude staff to their questionable billing practices. It is disheartening to witness such a decline in customer service, especially for someone who had been a dedicated member for an extended period. I strongly advise anyone considering Xsport Fitness to think twice and explore alternative options that prioritize their patrons' satisfaction and well-being over profit.

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★ 4

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★ 1

Gym rat here, if I can give this location a 0 star I would what a way to start off the year. Employees are beyond extremely rude with lack of knowledge & I thought speaking with the operation manager would help but she disappointed me even more. What a way to treat future guest. DO NOT RECOMMEND!!!

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★ 1

Your whole thing is being open 24/7 365 days a year at least that’s what I was told last week while I signed up for a membership.
Yet you’re closed at 7 pm on New Year’s Eve and don’t even update the website or notify your members.

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★ 5

Eric is the best trainer there! Love that guy!

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★ 2

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★ 4

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★ 1

Came here to get a 7 day pass as advertised on their website. But according to them, the passes are only given out to locals with an illinois ID. Called the Batavia location and they said anyone can get the pass regardless of residency. Save your time and money. Go to better gym with nicer staff!

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★ 5

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★ 5

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★ 4

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★ 5

Like little rock athletic club in naperville. One stop shopping.

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★ 5

Great staff, so much equipment. You'll never have to fight for a treadmill or a stairmaster. But there is only two rowing machines. There's several squat racks, even an assisted squat rack. A fake grass track with two sleds. A ton of cable machines and free weights. A monkey bar set with a grip pattern I've never encountered in my 25 year existence. There's ab machines I've never seen before and a specific piece of equipment for hip thrusts on the second floor. There's one drinking fountain on each floor, couldn't seem to find one in the men's locker room. But there are plenty of showers, soap dispenser doesn't always work. There's also a sauna, 4 lane lap pool, and two hot tubs. And foam boxes for box jumps. I'm missing a lot but you'll probably never get to use all of it theres so much. So many people in January. But it usually dies down on friday evening

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★ 3

Crowded but decent

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★ 1

I just hate being harassed to sign up every-time i bring a guest. Like we can never just come in and workout. Like the gym is already so crowded. I think once my membership is up I’ll be outta here.

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★ 5

I have been working out at XSport fitness for the last 20 years. By it being a 24 hour fitness club it benefits me best because I'm always on da go.

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★ 1

The place and location were good. My husband and I went to ask for information about the gym. but the guy who gave us information never gave us a tour of the gym so we could get to know him and know how many devices we can have, the truth is that they should have friendlier people so they can get more clients, because the way they The guy with his bad treatment, and unwillingness not to work, made us want to register there, so we decided to look for another gym.

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★ 1

Cancellation is a nightmare and staff are awful.

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★ 4

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★ 5

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★ 1

If I could give zero stars I would. If you are a swimmer, stay far, far away from this gym. The pool is absolutely disgusting. Several times it looked like large pieces of skin were floating in the pool. I complained several times but no one cared. The managers are super young and could care less what you are saying. All they did was look at me and say ok. I emailed XSport but no one responded. I called but they won’t let you talk to anyone. I have a two year membership that I will not stay at. This is the worst customer service ever. Do not waste your money.

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★ 5

I love this gym, its big, has a ton of equipment. open 24/7. Affordable. Clean on their part. They do a good job keeping it clean and sanitized. I did my first set of training sessions and id do it again if i had the funds. Most likely in the future. Jack, one of the trainers id personally recommend, he's helped me zone in on goals to have, incorporate good eating, has coached me to build muscle and good form. I definitely see and feel improvements on my stress management,
sleep, strength, metabolism and so much more in a very short time. But they all seem very knowledgeable for every level beginner to advanced.

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★ 1

I bought the salon package for the fitness pod/red light therapy. It has been down since at least August. The facility is also often dirty. I reached out to the contact here prior to writing the review and they said they would look into it but nothing happened so I just paid for the salon upgrades for months without being able to use the services. I finally just downgraded my pass and I am looking at other gyms

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★ 5

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★ 3

I wish the glass was clean and MORE help in the woman's bathroom the floor is FOREVER WET.

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★ 5

This club is nice and clean; one of the nicer Xsport fitnesses in the area! Staff is friendly, under great management, and prices can't be beat. Jackson has been fantastic personal trainer, I would highly recommend him.

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★ 5

Nice

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★ 3

Decent gym with a variety of machines and workout equipment. However, there cleanliness is lacking. The steam room is filthy. Showers and bathroom are often neglected as well

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★ 5

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★ 5

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★ 5

Great space for workout and excellent amenities basket ball court pool sauna

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★ 2

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★ 3

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★ 5

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★ 5

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★ 5

Very nice Gym with great amenities!!!

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★ 5

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★ 4

It can get a little dirty and crowded at times, but overall nice place to work out.. It has a little lap pool and water fitness classes in the morning.

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★ 5

I love this club. I think it has a great variety of equipment and the personnel is very kind as well. I trained with Sam and I think he was very well trained for what he does so he was able to teach me a lot about nutrition and the exercises themselves.

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★ 5

Good service

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★ 4

The gym has a wide variety of equipment and machines which is great. It's not the cleanest and weights left everywhere.

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★ 1

I always wanted to try working out with a personal trainer, so I signed up here. What a nightmare it turned out to be! From charging my credit card incorrect amounts, to my trainer leaving halfway thru my 12 weeks, this was not the experience I expected. Long story short, I tried speaking about the issues with the manager, but he ignored the fact that I was even there to speak with him. I don't have to spend my money at an unprofessional place where the employees (some, not all) behave as though the training sessions are free, and they're doing a favor by meeting with you (my experience)! Needless to say, I have canceled my membership and the personal training, which is a whole other nightmare. Never going to do this again!

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★ 1

Worst gym I've ever been to in my life! Have all the amenities but everything is disgusting. Huge team of workers but all of them are ego tripping. I wasted so much money here for no reason. Disappointed is an understatement.

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★ 2

Gym definitely lost its spark after Harris was transferred. Should maybe teach the new manager some hospitality. Darius is the best trainer though!

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★ 4

Nice and clean place lots of equipment.
Only thing i didnt like was the person that signed me up seemed upset and didnt offer a tour or explain the amenities and cancellation policy just a signature and a goodbye.But we all have our bad days and i really didnt care because of how nice the place is compared to other gyms

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★ 1

Unprofessional staff. Talking bad about customers in front of others customers.

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★ 5

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★ 4

They open 24/7 which is perfect for me. The space is huge and a lot machines to work out.
Cleanness needs some attention especially the pool and jacuzzi. Also Swimming pool is cold all the time which seems like the heater is not on.

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★ 5

I am a member of this gym since they opened their doors on 2005. Over all good experience throughout years however in last two to three years the service went down drastically specially sanitation. Dirty equipments, dirty mirrors and super dirty bathrooms and I was so close to shift to Lifetime. Luckily a young determined and hardworking gentleman by the name of Luke joined the management team most recently and ever since everything is improved dramatically. Much cleaner equipments , mirrors and bathrooms. I noticed he constantly making sure everything is neat and clean. I was so impressed by his hard work that I offered him to buy his lunch and he refused. I am writing this review to thank Luke and appreciate his hard work.

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★ 3

Gym is ok. Equipment is a little dated but they have all the equipment you need for a great workout. Their treadmills are a but noisy and unstable. I typically use the treadmills near the basketball court because they seem to be very sturdy and make minimal noise when running on them. Overall the gym is enough for me to get a good workout in. It's just not as nice as I would like it to be.

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★ 5

Good access to a variety of machines and a nice space for an affordable price

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★ 1

This is not fitness centre. The worse Gym in this world. Staff behaviour was very rude with customers. I am an Indian and joined at XSport but there is one employee who showed racism to me. I am writing this review to that guy XSport fitness team first learn the business principles and start the operations. You will get more reviews from us. There is no Zero star or else I would choose zero only. Just🙏

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★ 5

Nic's a great trainner. The training is a life changer. If you come in with a strong mindset and plenty of questions.

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★ 1

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★ 5

Jadae was super helpful best personal trainer experience I’ve had ever would definitely recommend this gym and the staff are really helpful 5 stars for me

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★ 5

My experience with xsport naperville was good i trained with Eric and he was very professional and motivating.

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★ 2

Good gym and there are many great staff members. It takes a lot for me to write a review, but I figured I should make a complaint to help make future operations better. The manager at this location is always flustered and gives attitude to customers when they enter the doors. I understand that there is many people that may sneak clients into the gym. But each encounter I have had with this manager during ringouts for a protein product or pre workout I always feel like I am a problem. I brought a friend in to the gym as I pay for the premium package to allow my friend a free pass, and the manager got upset that we walked in without checking him in and yelled at us saying we need to check in. Even after I stood in line to properly check my friend in he stared me down as if he was going to kick me out of the gym. As…
someone who works as a Nurse and care for dying patients on the daily in the icu and a previous trainer at a gym location in oswego, this managers actions are truly ridiculous. Many trainers at this location will agree that he is always heated and angry. Unacceptable behavior from a manager.

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★ 5

Highly reccomend Sam for personal training. Been a member since Oct 2021, saw results immediately. When I hit a plateau I hired personal trainers, Sam pushes the most, also listens and delivers and to help me reach my goals.

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★ 2

Overall not an awful gym, 2 stars due to the corporation. If you are a student that goes to school away from home don’t get a membership here. They will say that they can put a student freeze on the account but won’t tell you they need your class schedule to prevent charges. Also will not help you at all after the fact, and will require you to pay to cancel your account

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★ 5

I have Valentine Nicolas as my trainer, the program and staff execute their positions very well. Don't listen to some lower reviews here because it's not the reality of the gym. I'd recommend applying for a membership here if you're serious about weight loss.

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★ 2

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★ 1

I don’t understand how we’re supposed to workout and it’s very hot in there! It’s not even summer yet and it’s so hot. There’s barley an oxygen in there. Even when it’s not packed

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★ 5

I’m giving 5 stars only because of the price and the trainers they have. Just finished shoulders mobility and stretching sessions with Samantha. I would recommend her as a trainer.

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★ 5

Me encanto apenas me inscribí

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★ 5

I been with this gym since 2015 but cancelled my membership during the pandemic. I called to reactivate my membership yesterday and J was so polite and very informative. I was able to do everything on the phone. Thanks J for a great attitude and experience!

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★ 5

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★ 5

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★ 3

Liked the gym and my personal trainer Ryan! He is super nice qnd accommodating.
I tried lowering my membership tho and it was a pain to do it so I just left it as it was bc I had no other choice. They also took forever! to give me my free month for referring friends.

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★ 2

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★ 5

Signed up for a membership with xsport and they were great at making me feel comfortable my first day. They set me up with a trainer for my first day, Devon was the trainer and he did a great job. Very knowledgeable about the body and the equipment. The gym was clean plenty if equipment and the staff was friendly and attentive. Highly recommend!

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★ 1

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★ 2

Not clean and steam not fixed over a month

My second review for xsport:
Came back this month and again steam doesn’t work over past 3 weeks.
This xsport facility always takes ages for repairs.
Been to other xsport locations and they were good.
It’s just this one whoever’s Incharge repair the steam room asap and I’m seriously looking to change my fitness center after a couple of months if this is the case

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★ 5

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★ 5

Just sign up for Xsport. I wasn’t planning on working with a trainer but I decided to do a couple sessions with Marquita. She is very motivating and helpful Since I’m not able to lift like I did in the past due to a surgery . I actually enjoy the workout she comes up with in look forward to our session. It’s only been a couple weeks but I can see and feel the improvements.

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★ 5

Ladies and Gentlemen’s if you really need someone to push you and get u in the Gym that’s the place and make yourself a favor get a personal Trainer, my experience with Sean was one of the kind I can tell you that! He will push you to your failure but it will be a great one! People get in the Gym and get that summer Body! They build warriors👌😎

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★ 2

Kids club is not clean, limited hours.
The employers are nice only when you tell them that you are interested to sign up, otherwise not rude but careless.
Not happy that you have to pay $10 to close your account with them. I mean, not only that you have to take your time and come in person to cancel your membership, but they charge you for what? to process? to process what? clicking a button to stop the membership? that's just ridiculous.
For a mom with a baby for not having the option to call and cancell is very inconvenient.
And of course when you sign up, they don't tell you that you will be charged $10, they only tell you that you can cancell any time, and the process is just so easy.

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★ 2

Stuff breaks here all the time and I mean ALL THE TIME. Everyday their is a different machine broken they fix it in a decent amount of time. Mens steam-room has been broken for a month, I called them 3 weeks ago and they said they ordered the parts but yet its still broken. Its a good gym for the price and has everything you need. Only reason its getting 2 stars because their making A LOT OF MONEY $$$ And not upgrading the equipment. Only upgrades I seen was the cardio equipment what they already have 50 machines for. They need start spending the money in the right places* A lot of the weight equipment gets broken or really worn down. Spent 10,000$ on more cardio equipment while they could upgrade and fix couple things in the weight room for a quarter of the price they spent on new cardio equipment 👎

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★ 1

For the money that all the xsport members pay this facility has gone months without anybody to be able to clean the woman’s bathroom/Locker room maybe the men’s bathroom to but I don’t know, but the woman’s locker room is disgusting this is not acceptable

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★ 4

Solid facility. Could use some cleaning / tidying up but solid equipment for anyone looking for heavy lifting. A few pieces that I missed from my home gym but if I lived in the area would def be a facility I'd carry a membership to. Will def visit again should I find myself back in the area..

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★ 5

Clean and friendly staff...

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★ 1

Worst gym you can ever find. Please stay away. This gym has to be closed due to sanitary issues. I cannot explain my frustration. Please do not buy membership here or see the pictures. Taken at 6AM on Thursday, April 6, 2023.

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★ 5

Guss was and is always helpful. Was patient and showed me around the gym. Answered all my questions! Veryyyy helpfulllll!!

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★ 5

Overall, this location has a lot of equipment that you won't find at other XSport gyms. What has made my experience even better was training with Sasi, who has been very helpful and an important part of why I've been able to progress in my fitness goals. He doesn't tell you what you want to hear, but instead tells you what you need to hear, and that is worth so much more in the long run. While training with Sasi, I've been able to achieve some of my fitness goals because he pushes me to do more, even if I think I can't.

Sasi is the reason why I give this location a full 5/5 stars, and I think that this gym would benefit from having more trainers like him!

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★ 1

No hairdryers, no locks for lockers, broken equipment, no trash cans, and the facility is horribly dirty. I think public health should visit.

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★ 4

I am really impressed with the price of membership and amenities at this club. Jasmine, who works in the kids club, was so sweet with our kiddo and very engaged with all the tots, I felt like our son had a good time there. When I come in, I always see staff cleaning, dusting, taking out trash and wiping down equipment. I’ve gotten many happy greetings when I come in. Plus, the small “shop” area is always stocked with drinks, snacks, gear and very tidy.

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★ 4

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★ 5

Great facilities with variety of equipments. Vincent L. is a five star trainer. I have been doing about 30 training sessions with Vinny and would recommend him to all my friends

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★ 5

Love the community atmosphere and dedication of my trainer Vincent. I came in looking for a partner to push me toward my work out goal and found just that. Special thanks to Luke as well for supporting this journey.

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★ 5

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★ 5

Good Trainers, flexible group classes and friendly GYM members.
Great deals going on right now

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★ 5

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