★ 5

Nice and clean

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★ 1

Choose another gym, just not La Fitness. The conditions and staff there are terrible!!!!

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★ 5

Love this gym, just wish LA would have kept some of the gyms 24 hours. Hard for people who work second and third shifts to get a workout in.

Source: Google

★ 4

This LA fitness is nice when everything is working. On my most recent trip the men's sauna wasn't hot, but the pool, hot tub, and steam room were good. I do wish the hours would be expanded until at least midnight if not 24/7.

Source: Google

★ 1

I recently had a very uncomfortable
experience with one of the member
service employees. While my husband and I were working out, the employee behaved in an unprofessional and inappropriate manner toward my husband, making personal advances in my presence. When he refused, she later made negative comments about him to
other gym members.
This behavior created a very
uncomfortable environment for both
of us, and we expect a higher level of professionalism from your staff. Please look into this matter and take appropriate action to prevent this from happening to other members.

Source: Google

★ 1

All water fountains were broken and I've been coming to this gym for a while and this isn't the first time it's happened, it's probably the 7th and once it was out for over a week. Not everyone brings their wallet to the gym or has a smartphone to pay for water quickly at the vending machines but when someone is doing activity it's dangerous to not provide water to them. If you think this will happen again, provide water bottles, I don't blame staff this has nothing to do with them but the company itself, this a gym.. the least thing you should have here is free hydration. Let's hope someone doesn't pass out and die from exhaustion.

Source: Google

★ 4

Nice infrared sauna. Older crowd, we'll kept facility. Steam room should be much hotter.

Source: Google

★ 4

Source: Google

★ 1

Date of Incident: October 22, 2025

I have been a diligent and longstanding member of this LA Fitness location for over two years, consistently adhering to all facility policies and engaging respectfully with staff and fellow members. Regrettably, I encountered an egregiously unprofessional and disconcerting incident involving the club manager, Ms. Jeannerette R., that has profoundly affected my perception of this establishment.

Upon completing my workout, Ms. Jeannerette approached me unexpectedly and levied an entirely baseless allegation that I had followed her outside the gym. I categorically denied this claim. Rather than addressing the matter with professional decorum, she proceeded to threaten the termination of my membership, stating that I was receiving a “warning.” When I politely requested clarification or evidence, she abruptly terminated the conversation, asserting, “I don’t want to talk to you.”

Her behavior escalated further with an inappropriate and intimidating remark: “I know your account, and I’m keeping an eye on you.” Such conduct is wholly unacceptable and inconsistent with the standards expected of managerial personnel in a professional fitness environment.

In light of the severity of this incident, I contacted the Niles Police Department to document the occurrence. The responding officers advised escalation to LA Fitness corporate management.

I strongly urge LA Fitness to ensure that Ms. Jeannerette undergoes retraining in professional conduct and customer relations. All members deserve to be treated with respect, fairness, and dignity, free from intimidation or harassment.

Source: Google

★ 1

I decided to cancel my LA Fitness membership after a deeply disappointing experience with Jeannerette Reyes from member services. Her behavior toward me was disrespectful, unprofessional, and made me feel targeted and discriminated against. Instead of addressing my concern properly, she responded with hostility and even threatened to cancel my membership herself.

No one should be treated unfairly or spoken to in a way that shows bias or prejudice. I left feeling humiliated and unwelcome — not how any paying member should feel. I hope LA Fitness takes discrimination complaints seriously and ensures that all members are treated with equal respect.

Source: Google

★ 1

such a joke. my friend had a membership and she could bring 2 guests with her membership. we never had a problem we come like 3-4 times a month with her and today after we checked in, we were heading to the changing rooms when the curly head small dude that was in the front desk ran after us and said that my friend could only bring 1 guest in. which didn’t make any sense because we never had a problem since it’s not like we come everyday. we headed back to the front desk where there was another lady and they proceeded to tell us that only 1 guest could come in. i told them we never had a problem before and that the guy was always the one in the front desk. he starts saying “oh but i don’t remember you guys”. obviously your not going to idiot. i ment that he never had a problem with 2 guests coming in with someone who has a membership. me and my friend were going to get a membership the next time we came anyway but that was so uncalled for. they gave us dirty looks acting so above us. and what do you know? we left and went to another LA fitness and they HAD NO PROBLEM with anything. so i guess it depends on if their having a bad day. 🤷🏻‍♀️

Source: Google

★ 5

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★ 1

Must Install Parking LOT cameras.

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★ 5

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★ 5

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★ 1

Customer service sucked,Adriana and Baisa sucks. Manager not even on the gym in the middle of the day, No one higher up to talk to. Bs gym.

Source: Google

★ 1

Rating this place 0 stars out of 5. The staff was decent while I visited this location on a day pass. I tried to get the 3 day free trial but you need to have an IN STATE drivers license. So I got scammed on that. Whatever, I needed a place to train. The equipment isn’t bad. JOE from LA Fitness proceeds to call me this morning and says “Hey bro, Joe from LA Fitness. I was wondering when you’re free to come check out the gym.” 1) I’ve already checked out the gym so not sure why you asked, and 2) I told
him I’m not from Chicago. Line went blank and he hung up on me. Instead of being a good steward of customer service, Joe decided to be a terrible representative of customer service. I will be calling corporate to file a complaint on him. Because of Joe, I will never touch another LA Fitness, or consider a membership. Thanks Joe!

Source: Google

★ 2

Just moved to the area from out of state, wanted to try out this gym. Got a guest pass online but upon arrival I was told that since I didn’t have an Illinois ID I was not able to work out. The front desk rep was nice and the facilities looked decent but their “policy” was idiotic.

Source: Google

★ 5

Went to a few gyms and this one in Niles ( LA Fitness) went above and beyond especially Joe. You just talk to him. He’s knowledge and friendliness was beyond amazing. It was not about commission . He truly was looking out for me and my son to get into a better healthier lifestyle. Chris the trainer also tracked me down to get a free session with him. I have looked at many gyms This one was the best. I already do jazzercise ( cardio ) but wanted to add more strength. Please go meet Joe. Need more guys like him thank you for your time and explaining everything

Source: Google

★ 5

Source: Google

★ 1

I’ve been a loyal LA Fitness member with nationwide access, and I can work out at clubs across the country — except this one. Imagine my surprise when I was told I’d have to pay an extra $10 just to exercise here.

Why am I paying for an “all-club” membership if this location decides to add a hidden surcharge? It feels misleading and unfair to loyal members who expect consistent access. I’ve never encountered this problem at any other LA Fitness location, which makes this policy even more frustrating.

I had planned to make this my regular workout spot, but I will not be coming back until this is corrected. I truly hope LA Fitness corporate and this club’s management see how unreasonable this is and address it — because right now, I can’t recommend this location to anyone.

Source: Google

★ 1

is real disappointment, too many people training. should open more locations. here are no machines available and some are broken. Seriously paying a monthly fee for this. I don't think so I'm thinking, maybe it's time to change gyms. open more locations or have a limit on the number of people per hour, I'm upset I couldn't train.

Source: Google

★ 5

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★ 1

Bad service been going here because all the regular la fitness closed and today they want to charge me 10 dollars to workout. Small and dirty gym and rude customer service don’t come here they will charge you a lot for a membership

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★ 1

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★ 4

Newer facility and opens a tad later than other LA fitness but can be crowded. Still fine tho overall

Source: Google

★ 2

Massively overcrowded. You will not be able to get a bench. The meathead quotient is high. Lots of seniors too. Don't go on a Friday night. It is nothing but locker room selfies and bathroom zoom calls, it is absolutely absurd. No sense in having employees if they aren't going to do anything.

Source: Google

★ 3

It's ok. Too crowded for my taste. Very compact fitting everything onto 1 floor.

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★ 3

Showers are not the cleanest. I mostly blame the members for this. They are slobs! People should clean up their hair from the drain before leaving the shower. Throwing tissue or paper towels on the floor... there's no excuse for that. The members, grown adults, should be more conscientious & respectful and just clean up after themselves! I wouldn't mind seeing some signs reminding members to respect their surrounding, be mindful & clean up behind themslves. They need to get a regular instructor for the aqua fitness class too.

Source: Google

★ 5

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★ 5

Gustavo like always cleaning this guy deserves a good raise the reason why we choose this location and I will recommend it to all my friends and family first very clean thanks to this people specially Gustavo very professional and staff the day this guy is missing in action is a mess here at the fittness club

Source: Google

★ 5

Gustavo, the best asset this branch has. Always working hard to make this place look great! Thank you so much Gustavo!!!

Source: Google

★ 5

I want to tank the cleaning guy who is cleaning all the time very professional I come to this club 1 is because cleanliness the time his guy stops coming to clean everything will a mess he deserves a good raised don’t lose the good guy Gustavo now I rember his name I recommend to everybody to join at this location

Source: Google

★ 5

First day as an official member and I love it much already that I would give it 100 stars if possible

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★ 1

I visited this fitness center and encountered bad customer service

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★ 3

Jacuzzi down

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★ 3

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★ 1

Place is a dump stay away. Too small, always crowded most of the machine are broken for weeks . Deserves 0 stars .

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★ 1

The sauna is literally always broken. They take ages to get things fixed. There is never a real update, just “we’re waiting on something's”.

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★ 4

They can do better with the front desk crew.

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★ 5

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★ 1

Jeannerette is rude and doesn’t know how to
Manage. Everything went downhill about La ever since she’s been here. She made me wait 20 minutes and forgot about me. Then she sent another employee to talk to me to answer a simple question?

Source: Google

★ 4

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★ 4

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★ 4

It’s a decent and clean gym

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★ 1

This place. Is always dirty I never see. The cleaning person. Cleaning the machines or the floors

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★ 1

They make it impossible to cancel PT subscriptions.
Tried working with Iesha but was left on read. Do beware.

Source: Google

★ 1

Been trying to get my Physical Training subscription because of my left shoulder dislocating a lot and I been trying to cancel for over a month, was told my corporate to bring a doctors to the GM which I did the following Monday (4/14) and was told I be hearing back which I haven’t heard back after texting Iesha telling her I drop it off to one of the employee to give to her. Haven't heard back for 10 days and got billed $300. Been calling corporate back and forth and now and going back to the location to talk to someone and turns out I don’t need to bring any doctor note but by a physician note saying I can’t continue doing PT. Don’t deal with Iesha you text her and she just leaves you on read. Lazy at her job and not very straight forward about anything. I called corporate today and they told me that the note I brought in on 4/14 wasn’t received or put in the system. Thank Iesha, you’re not very good at your job and would find a new career if this is how you treat your customer. Note: she probably trash my doctor note

Source: Google

★ 5

At times the gym is really full, esp with high schoolers which I don’t mind but most of the time they’re big groups doing absolutely nothing and taking up the area. I don’t mind yapping with your friends while working out but should be mindful of others that want to get a workout in

Source: Google

★ 1

Why Are You Still Charging Me? Membership Was Canceled a Month Ago
My wife came in over a month ago to cancel both of our memberships, hers and mine. She explained clearly the reasons why we were leaving — and let me be blunt: this specific location is a disaster.
The gym is consistently dirty. 30–40% of the machines are broken, another 20–30% are marked “out of service,” and the rest are often “occupied” by people who leave towels to “reserve” them while doing circuit training on two or three machines. It’s not just one or two people — it's several groups, some even with instructors. When other members speak up, they get angry, and worst of all, the staff does absolutely nothing. It’s impossible they don’t see it happening — they just choose to ignore it.
The bathrooms are filthy, people smoke inside, and when we complain, the excuse is always: “Why didn’t you report it?” Well, aren’t you the ones who are supposed to be monitoring the place?

So yes — this is why we canceled. And now, to our surprise, you keep charging us. First $72, then $39, and another $39. What’s the excuse now? What’s the justification? Let’s hear it.

Source: Google

★ 1

Dirty dirty dirty. No paper towels anywhere. This newer signature club has gone downhill fast.

Source: Google

★ 1

04/26/2024

I visited this fitness center and encountered bad treatment from the staff, the boy was bright at the entrance, since I am a tourist and my English is not excellent, but we talked good and he did not let me in, although I was paid for this month, but the membership fee that I was going to pay was not paid, but next time, since I did not take money with me, but it was clear that I had the right to come in, he laughed with his colleague looking at each other, and I left, although I was calmly and joyfully greeted by other halls of this fitness center.

Source: Google

★ 2

Usually, by April, the crowds have subsided quite a bit at the gyms, but this place keeps getting busier. There is also a very disproportionately high number of high school students working out and hanging out here. Makes one suspect that sports teams are being offered deals to join since so many of the kids know one another. Also, with the bigger crowds, beware that thefts have been on the increase in the locker rooms and parking lot. The staff does make an effort to keep the building clean. The sauna and hot tub are often out of order, though. It's definitely not an enjoyable experience as it was as recently as six months ago.

Source: Google

★ 5

Good

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★ 1

This place is really getting overcrowded and unclean. Use to love to come here.

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★ 1

It says 10 but closes at 9 on Friday.

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★ 5

A step up from planet fitness. Clean place, very nice people, awesome personal trainers. Definitely give it a try!

Source: Google

★ 1

Definitely NOTHING Signature about this LA Fitness. I will say that the employees are very kind and courteous but other than that, this club has gone down the toilet. A few recommendations that I feel could go a long way are very basic and simple. 1) No more than two people per station/equipment. It becomes a hangout for people to socialize, take pics, and just be in the way of people who actually want to work out. 2) If something doesn't work, have it repaired or replaced within 7 days. ESPECIALLY the steam room/sauna. 3) I understand LA Fitness acquired XSport, but let's not let that turn LA Fitness into XSport. The main reason I left XSport is becoming the reason I will end up leaving LA Fitness. It's becoming overcrowded and filthy. I honestly go out of my way to go to other locations when I used to go out of my way to make it to this location.

Source: Google

★ 1

Worst location out of the ones I've visited.
Relatively small. Horrible machines for the most part. Not enough of the good ones or even accessories for the multi-trainers, together with being very busy, is leading to bad experience waiting for your turn every time.
Treadmills are also annoying, nowhere to put your phone securely if you are running.

Source: Google

★ 1

Worst LA Fitness I've been to. Older equipment, not enough upper body machines. Too small and crammef.

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★ 5

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★ 4

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★ 2

Bathrooms are not maintained well, always dirty. LA Fitness needs new management at this club.

Source: Google

★ 1

Can't put my finger on it, but the front desk people at this location is rude!!! Just signed up not too long ago, but at a different location (HIP)...Way better customer service experience! Anyways, checked in at this location yesterday...Had my son with me to sign up for a 7 day guest pass, as he is home for Spring Break...When I asked for a 7 day guest past I was looked upon like I was a crazy person...So, I had to explain that I have a membership at a different location, and was able to sign my other son up for a 7 day guest pass in person...They told me that I have to sign up on the app for a 7 day guest pass...Struggled with sending the link to my son via app...After 20-30 minutes of trying...it was a success! We thought that was it, but, only to find out we also had to speak to one of the desk people...In hindsight, I should have really asked for everyone's name...Nevertheless, my son was signed up, and we were told he had until next week Tuesday to use his QR...Low in be hold, I checked in today, and had the pleasure of speaking with the "General Manager", and was told that he is giving my son just today to workout, as he just visited in August for a 7 day guest pass...He asked who we spoke to yesterday, and I told him that I don't remember but that I spoke to someone and that he (General Manager) was right behind him...He also added that he has "seen" my son before, and that he's good with faces...Really!? First of all, if he's so good with faces why didn't he remember us from yesterday...Second, is it really necessary for him to mention that he is good with faces? Not very professional especially for someone that is a "General Manager ". Third, why wasn't this mentioned yesterday when I tried signing him up for a 7 day guest pass? Fourth, not that it matters, but my son has special needs...I highly doubt he was there that frequent that he'd remember him...He couldn't even remember him from yesterday, but he remembered him from August...Fnally, though I was livid by the feeling of defeat and injustice, I had to still ask for an explanation of the rules of the 7 day guest pass...I commend the young man that explained the 7 day guest pass to me in his most patient ways, but I could have done without the snarkyness...LA Fitness @ Niles, I understand that because of the action of others that other people may have to pay for it....And that you could loose sales because you claimed that others maybe putting one over you...But, may I remind you that you're in the customer service business; and as such, should keep your decorum, as you could also LOOSE sales this way! -Sincerely, Donabel (Donna)

Source: Google

★ 5

I love this gym

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★ 5

What a great location. Parking sucks but that's ok tbh

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★ 1

Truly wish I could give negative stars. I don't know when management changed at this club. I've gone in maybe twice because the sauna and steam are never working. Cancelled membership MULTIPLE times and they still continue to charge me..? Constantly calling for payments? Left a message for a manager who was supposed to call me back maybe a month ago to resolve. Reading over the reviews seems I'm not the only one having issues with this location. Sad to see a once great gym fall to poor management and lack of attention to customer complaints. I would avoid this location at all costs.

Source: Google

★ 3

sorry but this is not really worthy of being called a "signature club".. nothing special to be completely honest. yes, it's decent, but i've been to gyms that have equipment far superior to this. overall disappointment.

Source: Google

★ 1

Add more stair masters or fix the 4 you have scheduled for maintenance. Has been inoperable the past 3 months now.

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★ 4

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★ 5

very good 👍🏼

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★ 1

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★ 1

Steam room is always out of order, sauna has been out of commission for a whole year. It's never clean but they have money to buy xsport.

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★ 5

오랜만에 갔는데 사우나실
월풀이 공사가 끝나고 아주 좋아요

Source: Google

★ 1

Monday, 10 February 2025 I had parked around 8:30 in the parking lot of LA fitness which was the left side of the building and went inside in the gym came back outside one hour after and someone
had broken in my car they literally broke the back window and took my purse! I was devastated and very concerned. I had all my information there my credit cards, my money and debit cards right away. I went inside in the LA Fitness And I expressed my concern to two employees which they were in the front desk. One of them totally ignored me, and the other one said the manager is not in and just called the police. He did not seem surprised and yes, he said it happened before and he cant do nothing about it. So there was no help from the staff who was in front The only thing he did is dial 911 for me because I was in total shock and my hands were shaking ! After I had filled complaint to the police, I want back in the LA Fitness, which I ask a young lady are you the LA Fitness, manager and she said yes And I had told her this is what happened to me She didn’t even look at me in the eye she did not even care and she said yeah we do not have cameras. It’s only one in the back Of the building !!!As a LA Fitness member passed 20 years I deserve or I can say we deserve better treatment from LA fitness employees and for them to do their job Right and earn their money the right way, not ignoring people and their needs and their concerns! LA fitness does not provide cameras around their property and around that huge parking lot !!! but here they are charging you A great deal of money to be there member !!! Big disappointment !!!

Source: Google

★ 1

Been a member of whomever has owned this chain since 1982. LA Fitness by far, is the worst run ownership. After 40 years of being a member I needed to upgrade in order to use this Signature club, not impressed. Advertised towel service never offered, dry sauna now closed for close to two years, steam room closed for maintenance more often than not. Whirlpool never hot enough, pool area decent, but crowded with kids under 18 who are playing around, not swimming, nobody seems to care. Newer club on Dempster has a pool, but no whirlpool, dry sauna or steam room. Ridiculous waste of office and lounge space, otherwise they could have easily had room for at least one of these amenities. So discouraging after 40 plus years of paying membership dues.

Source: Google

★ 1

It's sad to say that for this to be one of maybe two three signatures clubs in the state it pretty sad. I don't know when was the last time the men's sauna worked. The pull up/leg raise ab machine has been without pads to rest elbow on for over 6 months that I know of. Equipment is always broke. Every time I come I'm rearranging the dumbells to the correct order or I'm picking up dumbells out of random spots in gym. The machine disinfectant wipes on the floor everywhere. I worked at LA Fitness over 10yrs ago. The employees would constantly walk the floor cleaning and rearranging weights. It's pretty sad to be honest

Source: Google

★ 5

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★ 2

They call this a Signature club, meanwhile the dry sauna has never worked and the wet sauna has been down over for a month, the place is always over crowded so they should have a strong maintenance budget but unfortunately this Signature club is exemplary of LA Fitnees on a whole which seems to have a company wide maintenance issue.

Source: Google

★ 1

The sauna and steam room have been out as long as I remember. Most of the time bathrooms are dirt and unattended. On Friday they close at 10pm and the black dude starts kicking us out of the hot tub about half an hour before closing and when asked why so early and why the steam room has out for so long , he said: “ Cancel your membership if you don’t like it here “. This is next level unprofessionalism and rudeness. Who hires these people?! No wonder why so many of my friends are moving to Vasa fitness. LA fitness, you can and should do better if you want business!

Source: Google

★ 1

Half of the treadmills don't work. All of the equipment is old. Near the machines you can't find any weights to add, ever. And there's something wrong with the plumbing in the men's bathroom it's absolutely disgusting! No wonder it's $30 a month to be a member here

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★ 4

Overall well managed staff members efficient;; sometimes to crowded but evenings only.

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★ 4

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★ 1

They advertise this location as a signature club. It's anything but. Sauna has been out of service for 2 years, and any machines that need service stay out of commission for weeks on end.

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★ 5

Shannon assistant manager if I’m correct her role is great at assisting and helping. Customer service more than 5 star I could give it.

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★ 1

Not sure why they’d charging signature price from months nothing is working properly other than weights

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★ 5

Shannon was super sweet and made sign up easy ask for her

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★ 3

Used to be my go-to location for LA Fitness despite the fact it is half an hour across town vs. three locations much closer to me. I would make the effort to go out to Niles because this is one of the few locations with both pool AND the infrared sauna. However, the infrared sauna in the ladies' room has literally been out of service for MONTHS, since at least mid-summer, and it is an amenity that is very much missed by the members. (No idea if the men's side works.) The women's stream room is also under reconstruction but was not always working prior to that. Additionally, the pool gets closed at the most random times for cleaning, often at peak hours. Also, despite being a Signature location, the machines are pretty close together so it can feel very crowded at peak hours (ie. 4-7pm).

Source: Google

★ 5

Very nice facility inside. Came as a new member and signed up with Shannon. She made the process very quick and easy.

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★ 1

Fix the amenities that the members are paying for please !!

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★ 5

shannon was amazingly sweet and very helpful, love her as an addition to this location

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★ 5

The workers are doing a great job! They are in and out!😁👍. There is a very large American flag on the Northside of the wall. I highly recommend after the painters are finished that American flag is put back up on the wall🇺🇸👈. There are many people from different backrounds that exercise at this gym...it's the one thing that keeps us all united. We want this flag to be re hung...where it belongs😁

Source: Google

★ 1

You pay all this money for a “signature club” with all these benefits and half don’t even work. The stairmasters are always out of service, the sauna has been closed for months with no expected time for reopening. Ridiculous.

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★ 5

Shannon and aamir are a great team! Shannon makes Joining a breeze ! Ask for her

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★ 5

Shannon excellent service and great attitude with all the members of the gym

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★ 5

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★ 5

Shannon ast. Manager is a great person, she helped me a lot, great person very good customer service, I really appreciate her help

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★ 5

Shannon was nice and accommodating

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★ 5

Shannon ís sweet and accomadating
Go to her for memberships its a breeze

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★ 2

Rude and unfriendly staff at this location.

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★ 1

I pay $35 a month just so their doors can be locked 40 minutes before closing?

Their closing hours are absurd, especially on the weekends

Edit: Sauna has been broken for over a year. Corporate refuses to do anything about it

Source: Google

★ 1

Sauna and Steam room is down and never works no one has any answers. Pool was closed on the day I went. Nothing signature about this club. Paying extra for nothing. Do not come here it is not worth it.

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★ 4

Overall better than any la fitness/xsport in the city, the layout feels a little cramped though.

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★ 5

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★ 5

Everyone is always so helpful here and it's very clean. Good vibes in there!

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★ 2

When is the sauna and steam room will be open? Sauna room been closed for months!!

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★ 5

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★ 5

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★ 1

Sauna is been closed for months now 😏

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★ 4

The staff at LA fitness on Touhy are very friendly and helpful. The club is clean. I enjoy working out there. Unfortunately their stair machines are broken(non usable) quite often. Sometimes only 2 or 3 are available. There are enough of other cardio machines so not a big deal. I recommend LA Fitness on Touhy.

Source: Google

★ 5

Iesha and Eric are really awesome personal trainers. They are full of insightful physical wisdom and are kind hearted people! they will challenge you and not be judgmental.

Source: Google

★ 5

Aamir the GM and Gabriel his staff were helpful and welcoming appreciated their hospitality and kindness to get me started on a gym membership!

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★ 1

Unprofessional staff. Whenever you ask a question they say “I don’t know” and they are always on their phone! The instructors never show up and since they merged with X-Sports it’s packed. ALWAYYYYYYS

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★ 1

Horrible experience. Ever since the merge, the teachers are not showing up, no one is updating the website, and apparently no one has answers. The membership we are paying for promises these amenities and not only they’re not provided, but there is no communication! The gym is packed 24/7, and you have to spend extra time waiting to workout.

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★ 1

Dirty machines, merky pool, most machines are broken. Unprofessional staff.

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★ 1

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★ 5

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★ 4

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★ 2

I really want to like this La Fitness because it is considered “Signature” but it’s hard to consider it “Signature” when the employees at the front desk hide behind the computer monitors and when asked a question, they give you a look like they are being inconvenienced.
Yesterday, at around 2/2:15pm… I asked the guy at the desk if La Fitness members have access to Xsport gyms now… his demeanor was as if he was in the middle of something and almost annoyed that I was even asking him a question. He wasn’t even greeting people as I was walking in. More than likely just busy texting on his phone.

Source: Google

★ 5

Dino the sale manager was very helpful and gave us a better deal than the one for labor day. Very down to earth and easy to talk to.

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★ 1

Just go to the one on Foster and ciscero. Staff is uneducated and rude, pool is dirty often. Usually the sauna is under construction. The LA fitness on Foster is so much nicer and more pleasant to be in it's nuts.

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★ 2

I was finishing my workout, and I had one minute left on the treadmill. The gym closes at 10 pm; I understand that we were a minute past closing time, and I wasn't the only one in the gym. I said, 'One minute to finish my cardio,' and he started yelling at me to leave. Really, it's terrible service; it's not what you say but how you say it. Management shoul do something about these people who lack common sense for customer service. Oh, and he threatened to cancel my membership when, just this past week, three friends signed up, and two more are considering it. How can I recommend the gym when they kick us out, waving their arms and sighing loudly, turning off the lights, which is normal, but seriously, is it necessary to yell at your customers?!

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★ 5

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★ 5

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★ 2

When is the Dry Sauna in the men locker room going to be open? It’s been months, also what’s going on with the kids area is was this closed because of a 2020 Pandemic? It’s 2024. And lastly can you please refill the shampoo, body wash and conditioner in the showers…. $40 a month for what?? Come on guys

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★ 4

Idk why everyone is so mad at the name. This is a good, clean gym with a lot of nice equipment. There is a pool, and hot tub and steam room in each locker room. There are saunas as well but they are always broken. No towels either so you have to bring your own.

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★ 3

I went here to sign up for water aerobics with my Silver Sneakers membership, and they gave me a hard time and I had to call my insurance company. Then I asked for the manager at LA, and it was a very young man sitting in a glass office behind the desk. I told him that the other guy was giving me a hard time enrolling, and the young manager was extremely rude to me and made some sarcastic remark directed toward me.
I asked them if I could go to any LA Fitness , and they said yes I can. I was thinking to myself as I was leaving, “Good, because I’m not coming back here.’

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★ 1

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★ 5

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★ 1

Pathetic excuse of a LA Fitness, let alone a ‘Signature Club’. Not entirely sure what makes it ‘Signature’ as all other clubs offer same things now with their updates. Sauna never works. Steam room? Getting worked on. Hot tub? Updating. Pool? Cleaning. Go elsewhere.

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★ 1

14 June 2024
I bring my whole family, friends to this club.
Today I come with my brother and the men from the front desk didn’t want to let my brother to come in the gym, my brother didn’t had the card ( he wanted to pay with Apple Pay ) , he ask nicely and the front desk men refused in the rudeness way ( even if my brother is coming to this gym for couple is years).
Train your personal to be more nicer and professional with customers who is coming here for years!!!!
There is a lot of options around that we will look at it.

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★ 4

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★ 3

Alert--You must be a "signature member" in order to use this club, or pay an extra 10 dollars for one use. In my opinion, it isn't worth the increase in price. It looked to have slightly newer equipment and glass shower doors. A shame LA Fitness is inventing ways to increase their profit margins.

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★ 1

Well sauna is not working. Paying for things what are broken. They said it's not overcrowded and it is to the max. While using hot tub they use chlorine on the floor that makes difficulties for me to breathe and burning my eyes. The machines are mini size that I can't fit. Disappointed...

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★ 5

Very well appointed, clean, and organized. For around $50o, there's a lap pool, sauna, stream room, and hot tub. The locker room is clean, tidy, and well maintained with good showers. There's a small lounge area and plenty of cardio machines. The spin room, HIIT areas, and yoga studio are nice touches.

All around a great value and surprisingly inexpensive for what you get.

People keep to themselves and mind their business here... It's not a "scene"... Which is GREAT.

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★ 1

This LAF is supposed to be a specially-designated location (Premier? Signature? Whatever?), which is laughable. I visited twice for treadmill walks and won't do so again.

The parking lot is pretty full during non-peak hours. That's because it's fairly small.

Some members reek of pot. "But it's legal." But it SMELLS! Smoke when you get back to your place, will you?

Machines are pretty close to one another, a lá an XSport location I used to hate to frequent.

The men's locker room is the same as other LAFs that do not carry the "Whatever" designation. And its toilets are just as horrid.

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★ 3

Signature club that canceled towels because of the pandemic. Well, it’s over so please bring it back.

I’ve never seen the infrared sauna to work.
Today, the steam room isn’t working. SMH.

The rest of the club has nice equipment but I would say the free weights area is a bit too tight in my opinion (dumbbells too close to the benches).

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★ 5

👍

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★ 3

Dropped in from out of town for a workout and mistakenly expected a "signature club" to be something different, special, or otherwise unique. Unfortunately it is not. In fact, if anything , it is a much smaller floor plan carrying the same matrix equipment standard in all LA fitness locations. I found the layout very tight, offering maybe 12 to 18 inches between machines, creating a stuffy, claustrophobic atmosphere. This was exacerbated by a busy afternoon of high school social hour. Also disappointing that sauna was broken, and apparently has been for several weeks.

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★ 5

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★ 5

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★ 5

I enjoy coming to this location because it is well maintained, the equipment is nice, and there is ample room to stretch at. The steam room is the best but downside is that sauna appears to be down.

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★ 1

Poor maintenance!. All the machines has been sticky since I joined in December especially the leg press and linear squats. Was also promised the sauna would be up when in a month and it’s already the end of April. There’s only 1 water fountain and sometimes it work and sometimes it doesn’t so make sure you bring a filled water bottle. Overall, I try to avoid this LA Fitness location. There are others that keep their facility well maintained.

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★ 2

BEWARE THEY WONT’T LET YOU CANCEL!!! Gym is half decent but over priced. They closed the daycare at most their facilities but kept charging me the same amount. When I try to cancel over the phone they say you have to come in person. I’ve been in 3 times to cancel and they said I have to speak to manager who has been “on break,” and suppose to call me back every time. I still haven’t received a call. This is so shady and unprofessional, I’m telling everyone I know to avoid this gym!!!!

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★ 5

One of the better LA locations.

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★ 4

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★ 5

It's been a week since I joined LA Fitness, Aamir the GM made my transition smoothly. He is professional, helpful, and there to answer any questions. Thank you Aamir!!! ⭐️⭐️⭐️⭐️⭐️

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★ 1

Canceling the membership with them after 2 years, looks like they don’t care about their customers. The front desk girls are not friendly, the manager does not care about their clients too. Facilities are usually broken, no employees from the LA cares about customer issues.

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★ 5

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★ 5

Wonderful facility!

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★ 1

The Malfunction not a signature LA fitness. Spa and saunas are constantly out of order. Maintenance crew fails in so many levels.

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★ 2

Supposedly, a “Signature” facility but the only thing that’s different than regular LA Fitness facilities is the extra hour open at night. Otherwise, this location is managed with crass mediocrity, as there’s always something missing, either no soap, no sanitizer, no paper towel, no access to hot tub… when told about the issues, the front desk staff simply give you the “sorry, we’ll take care of it” script only to have this circle of customer disregard happening again and again. The only reason I check in at this location is the extra hour at night, otherwise I suggest going to different locations.

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★ 1

Closes at 9 P.m on Friday

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

Clean, staff is welcoming. Too crowded at times, not the biggest issue. Wish they’d clean the showers more often and that the steam room was operational

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★ 1

You agree on a price, then they charge you a higher price, one star for Amir Manager

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★ 1

I never seen worst than the manager (AMIR) he treats people so badly and doesn’t show any kind of respect

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★ 1

I’m commenting on the touhy location. Dirtiest club around. Never anybody cleaning inside the locker room always smelly like a homeless person. Everything‘s broken all the time . took them one year to fix the door they should fire the management.
There’s clearly a reason people were getting legionnaires disease. They should fire the property manager.

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★ 1

Sauna don't work 2 years

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★ 3

Sauna not working all the time, why?

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★ 1

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★ 1

I was in this club 01/20/2024 18:40, the woman was unfriendly. I’m really shocked how she was hired. She is not flexible, she couldn’t resolve the issue, she is just like robot. She didn’t allow my kid to be in gym, however I wanted him to be in waiting area, and I wanted running within a meter from him. When I purchased the membership in another area I asked about it, because I cannot leave my kid alone at home. It was important for me. Moreover that club looks poor- and She didn’t look like a manager and did nothing🤷🏻‍♀️

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★ 1

January 20s, 7pm manager on reception was total unfriendly. She didn’t allow my child sit in a waiting area in a field of my vision

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★ 5

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★ 5

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★ 1

Basically from what I gathered is signature means you pay more to have a worse gym. There’s nothing this gym has that other la fitnesses don’t have besides a broken steam room and dirty everything.

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★ 5

The best LA Fitness place in Niles IL

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★ 3

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★ 5

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★ 2

I don’t understand what signature means. It’s nothing special. The equipment is not being cleaned regularly, they don’t have regular maintenance of their equipment which is why it always breaks down, they also have missing equipment for the cable machines, not enough wipes to clean the equipment. So disappointing!

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★ 1

The steam room always breaks, and whenever you ask about it they just keep coming up with stupid reasons, the sauna is broken as usual, still, they claim they are providing this facility but it doesn't work there but doesn't work! Funny they call it signature club! They always have an excuse but no solution! Still, they charge you full $$$ shame on you!!

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★ 1

If you are tired of all the utilities here either not working or being in a chronic state of closure, upvote this review, call LA fitness, and threaten to cancel your membership until they fix it under failure to render goods or services paid for. No idea what this company is thinking.

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★ 5

Great gym with rowing machines

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★ 5

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★ 5

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★ 5

Five stars for Henry, wonderful guy at the front desk. I had a horrible earlier ‘customer service’ experience with another staff, but Henry turned it around perfectly.
Give that man a raise 👍

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★ 1

The workers are extremely scammy with hidden fee’s they would never tell you about and fake promises like “free month for recruiting someone” and of course they do nothing to fix the issue when approached. They just say, “oh yeah that guy quit.” In the bright side, there trainers are the best around which is the only good thing about this location.

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★ 5

One of the most and amazing LA FITNESS, all the people who work there are so nice and friendly

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★ 5

Good one

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★ 5

By far the best LA Fitnes in Chicago. The service is phenomenal, I feel beyond welcome every time I come. Big thanks to Amir for accommodating me each and every time I visit. He is always polite, professional and smilie. Also, big thanks to Alice as she always goes above and beyond. Aside from the fantastic customer service establishment is extremely clean and neat. The machines are very modern and effective, furthermore the amenities are nothing less of a five star hotel. Thank you LA Fitnes! I urge anyone reading this review to check them out.

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★ 2

The main reason why I signed up for signature is because of the steam room. It was out for weeks. When finally it was fixed- the steam doesn't blow as much... Fail!

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★ 1

Men’s sauna not working, a lot of equipments needs servicing. The local managers blame the corporate, and most probably they are right!

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★ 1

Seriously corporate needs to get maintenance over here pronto! Broken machines. Machines missing weight increments. Saunas out of service for MONTHS. now Lane lines for pool suddenly broke and will take 4+ weeks to replace. Tile around women's hot tub is peeling off and needs to be replaced. This place was due to open in 2020 but delayed. It's new. It's Signature. Ridiculous the constant problems!

Positive: staff is informative. Place is clean. I always see crews in bathrooms, sweeping, dusting, mopping, vacuuming, checking garbage. Knowledgeable personal trainers.

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★ 1

Nothing that can make this place signature… If signature means clean that’s not the case as well.

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★ 2

The only reason I come to this branch is its proximity to my house. Facilities are ok the class trainers are good and so are the members of the cleaning staff. It’s one of the receptionists and an account manager (one of those people who sit at those tables behind the reception) that dragged my ratings to 2 stars. They lacked customer service skills and could only say ‘It’s policy’ when I had a question about a new rule they just decided to implement today. The receptionist even said, “Those are the rules when you come to OUR gym. THIS IS OUR GYM.” Obviously, OUR did not include my son and me. Came here on 11/16/23 at 5:50pm and I have never been this belittled during the many years that I have been a member.

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★ 1

Suana and steam room are always down and it’s been over a year already

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★ 5

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★ 5

Best

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★ 5

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★ 5

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★ 3

Has no sauna working for months

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★ 1

It’s been almost a year since y’all closed sauna

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★ 1

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★ 3

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★ 4

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★ 4

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★ 1

goofy people working a goofy job and pretending it's not

Source: Google