★ 5

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★ 1

Denied my free pass for no good reasons. Asked me to pay $20 bucks for a day even with an active pass.

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★ 4

Wet sauna the best!

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★ 1

All the equipment is out dated and they have no kettlebells or bands. Hours are absolutely horrible they close way too early especially on the weekends. Covid was 5 years ago. Bathrooms look like Halloween year round.

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★ 5

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★ 1

Personal trainer so rood big guy

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★ 5

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★ 5

Took a Zumba class with an outstanding instructor name NAZIE and because he finger amazing energy and skills…I am actually considering joining a gym for the first time in about 10 years!

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★ 5

Love this location great customer service and all the machines work unlike Matteson. Love the classes they offer

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★ 1

I was a member of LA Fitness for almost 10 years and even worked there while in college. It used to be great. Over the last year or so, the gym staff have been replaced with new employees that don’t care about the place. They are almost entirely incompetent. It is always dirty- seems like whoever is on the maintenance team doesn’t know how to clean. They took away the paper towel dispensers, the locker rooms were always in a state of disarray. Machines were always broken. It became increasingly overcrowded after LA corporate closed the Lansing and Matteson clubs. In my last month of a membership, it was nearly impossible to finish a workout with how many people were there.

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★ 5

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★ 3

Men’s bathrooms dirty

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★ 1

The tinley park club has not had hot water in the showers for at least a month

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★ 1

Locker rooms and bathrooms poorly maintained, the pool closed for almost 4 months. Shooting happened outside of front doors, and cars get broken into. For a “signature club” this gym is horribly maintained. Congested most hours and not enough staff or caring members put weights back.

Mirrors broken constantly too.

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★ 5

I wish they would have evening group work out classes and adult swim lessons

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★ 2

Weights and trash strewn everywhere. Takes forever to repair equipment. Stinky, dirty bathrooms. Makes me think of what a prison gym might resemble.

Pay a little more and/or drive a little further to a REAL gym.

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★ 1

This place has gone to 💩!!! Absolutely terrible!!! Gym is filthy! Weights and equipment are literally all over the place, apparently gym etiquette isn't something any of the members here heard of. But even so, the staff should be cleaning up and putting Weights back in the correct spots, but instead they just sit at the desk doing nothing. Management should be terminated immediately!! Their incompetence will be the reason this gym goes out of business!

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★ 1

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★ 5

Not a fan of the commute (35 minutes), but this gym easily outclasses the one in Matteson. “Fun Fact”, at the Matteson location, I almost got SA’d by another guy, and ever since that day and police report, I’ve noticed the Matteson location had kept their men’s bathroom open. This location having swimming lessons and allowing children into the locker room completely prevents any similar incidents from happening.

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★ 2

Waaaay to crowded. Don't go if you don't want to have issues get on a machine

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★ 5

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★ 5

Hey I'm here on military orders and found out that there's a difference between a signature membership and choice membership. Kyle explained it all and worked with me so that my workout wasn't affected and so that I will be better aware. For me this is the difference between LA Fitness/Esporta and everyone else. I'm a guaranteed member for life for reasons like this alone. Thanks again Kyle.

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★ 1

Car got broken into in the middle of the day and they have 0 cameras

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★ 1

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★ 1

Staff sucks and really rude, they need some training to help deal with different races and people

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★ 1

i signed up for this gym for the pool mainly - the fact its been shut down for months so i have to drive extra long for the next nearest one that's overcrowded is pretty lame. every time i call about the approx time of it being operative again i'm given a roundabout answer and told "by tomorrow it should be open" for literally months now. they take 5 mins to answer if they do at all and the employees are always completely over talking to me before the call even begins. just bad for business

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★ 1

I joined LA/Fitness back in 2008 it was a great gym to workout at. Now, some of the members leave the plates, dumbbells on the floor (LAZY) and some members on their cell phone talking and talking while sitting on the machine (RUDE AND STUPID). I'm done, canceling my membership tomorrow, I WILL NOT MISS THIS PLACE AT ALL...

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★ 1

I signed up here at La Fitness in Timley park for the pool because I have bad knees and the pool is closed more than it is open!!!! This place is horrible!!!!There was a used Kotex
On the shower floor and hair all over disgusting. People need to clean up after themselves. They treat that place like it’s a garbage can. Housekeeping could not keep up with the nasty women that go there!!!! I will never go there again .Management does not care about the up keep of this place !!!!!!!!

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★ 1

We signed up at the Tinley Park location, which was marketed as a premier gym under the Signature Series. However, we've encountered some issues, particularly with the pool and jacuzzi being closed for the past three months. It’s worth noting that amenities at other LA Fitness locations seem to be operational. This experience has made us reconsider the value of the "extra benefits" associated with the Signature Series. It may be worthwhile for prospective members to weigh these considerations before making a decision.

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★ 4

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★ 4

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★ 5

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★ 1

In my opinion, this club would not pass a public health inspection. Locker room floors are generally filthy. The swimming pool has been shut down for the last month plus. The recently removed all paper towel dispensers to eliminate overflowing garbage cans. The workout area itself is well organized. It's unfortuante management has elected not to invest in maintenance staff to maintain baseline cleanliness and keeping equipment properly functioning.

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★ 2

The energy at this gym was so low and negative . I showed up as a guest and there is a 99% likely chance that I won’t return

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★ 3

I love my gym membership I usually attend the aqua fitness classes. The pool is the whole reason I joined this gym but it’s broke way too much. Please get this fixed

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★ 5

Very nice club. I like La Fitness...

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★ 5

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★ 4

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★ 1

Pool never works

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★ 2

Nothing "signature" about this club. No more towel service, gunked up machines with pad tears, not enough sanitation stations hardly anybody even uses, giant mirror cracks. Needs serious upgrades.

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★ 1

Horrible Customer Service & Unprofessional Management

I’ve been a member of LA Fitness Tinley Park for years and even worked there in the past, but my recent experience has been beyond unacceptable. Their billing system is a complete mess, and management is completely unprofessional.

After multiple failed attempts to process my personal training payment correctly, I had to jump through hoops just to get my account billed properly. Despite providing my updated payment information multiple times, my account was not charged as expected, causing unnecessary issues. When I brought this up to Kyle, the Operations Manager, he was rude, dismissive, and condescending rather than helping resolve the issue. Even after proving he was wrong about how payments are processed, he refused to acknowledge his mistake, refused to apologize, and hung up on me—twice.

I ended up having to call corporate just to cancel my membership because I refuse to give my hard-earned money to a gym that treats its paying members with such disrespect. The only saving grace of this location is Thomas L., my personal trainer, who has been fantastic—but unfortunately, I now have to sever ties because of poor management.

If you’re considering a gym membership, stay far away from LA Fitness Tinley Park. They don’t value their members, and management lacks basic professionalism.

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★ 1

Missed sales opportunity. I have a 3-day guest pass. And I’m writing this review while sitting at the front of the club on 02/19/25 at 10:55am. So I scan in and Kelly at the front desk says I have to wait for someone to activate my pass. So I used the pass yesterday for the first time and it worked fine (no fault of Kelly), but if it did need to be “activated” and whoever is supposed to activate it was notified to come to the front, why have I been sitting here for 20 minutes? I’m leaving because this is essentially me being held hostage on my lunch break when I’m supposed to be working out. On my way out I asked for a manager as Kelly has left the desk. The guy responds “I am the manager.” I explain that I had been waiting and he just had a blasé attitude so I leave. It was so bad that members of the gym who were passersby were offering to just let me use their guest pass, instead of the 3-day trial one. Imagine members doing the job of the people who actually work there!!!!! I declined and left. Because I don’t like being mistreated and my money spends just the same at any business. As such, I won’t be getting a membership here. I’ll be going to LifeTime instead.

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★ 5

Nice

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★ 5

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★ 5

I went to LA Fitness to use the three day free guest pass since i was my first time there and also i am from another state. they didn’t let me use the three day pass since i was not living in illinois… so they gave me the day to workout for free then after the work out the manager gave me a free week pass just to be nice!! They are very nice people and highly recommend going to this gym!

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★ 3

I am an avid lap swimmer. I’ve been to just about every LA in the Chicago area. How can this “signature club” be the only one that doesn’t heat its pool? It was 70 degrees in there today.

The supposedly lower quality gym, Esporta, even has a heated pool at 87th and Cicero in Oak Lawn.

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★ 5

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★ 3

This is a no thrills gym. It’s fine but it’s nothing special and it’s not well maintained. Equipment that breaks takes longer than it should to get repaired. The classes are subpar and not that great.

If you’re looking for something basic and you’re not picky, it’s probably fine for the price point, but there’s definitely much better gyms in the area.

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★ 1

So dirty in sauna room!!

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★ 1

This place is absolutely disgusting and over crowded. Came here to see if I wanted to renew an old membership I used to have and I was shocked. The place was filthy. The bathrooms were absolutely disgusting. They were flooded with water all over the floors and around the toilets areas.
Half of the women were just casually walking through it with gym shoes on while half were walking through it barefoot then proceeding to go back into the pool or the locker areas. Either was it was like a cesspool of bacteria and disgust being sloshed around everywhere and no one was cleaning . Every single workout was packed back to back with people. I would not surprised if a new a disease or strand of COVID develops from the location alone.

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★ 1

This is the shadiest LA Fitness in the Chicago area. The workers are clearly paid on commission because they attempt to bully or trick you into signing up for trainers and more expensive plans, and it starts the moment you walk in the door. This was the worst customer service experience I have ever had, and I've had some pretty bad ones. The facilities themselves are average at best and that's on a good day. Do yourself a favor and go to ANY gym but this one.

And if management is reading this, you need to train your staff, because clearly you haven't been. I shouldn't have to raise my voice to your trainers to get them to stop trying to force me to sign up for their personal training programs. And just because I don't sign up doesn't mean I should have to deal with his punk attitude.

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★ 1

I signed up for a 3-day trial to check out LA Fitness and see if it was a good fit for me. Unfortunately, from the moment I walked in, I wasn’t greeted or treated well at all. Instead of showing me the gym or giving me a proper tour, a trainer immediately started pushing me to sign up for personal training.

There were random people sitting at an employee’s desk, which felt unprofessional, and the trainer I was dealing with kept trying to intimidate me into a sale before even letting me see the facility. When I made it clear I wasn’t interested in committing to anything yet, he got an attitude, handed me off to his manager, and walked away upset.

Then, when I sat down with the manager, he had the nerve to ask me why I even signed up for the 3-day pass—as if I needed to justify wanting to try the gym before committing money. At this point, I was frustrated and told him I never asked for a trainer—I just wanted to see the gym before paying anything. His response? A rushed, half-hearted tour where he barely showed me anything and even cussed a few times. Then, back at his desk, he continued to push the sale despite my obvious disinterest.

The whole experience felt forced and completely ungenuine. And Mike, you could have handled the rejection a lot more professionally instead of getting an attitude. The worst part? I never even got to try the gym or use my 3-day pass—the entire visit was just a high-pressure sales pitch.

I will never go back to this gym again. The service was unprofessional, and the focus was clearly on selling, not actually helping potential members. Save yourself the frustration and look elsewhere! 🚩🚩🚩

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★ 5

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★ 1

This place was over crowded. The locker room and bathroom is not well maintained. It’s very dirty. The basketball courts has a leak in the ceiling. So there’s an area that is wet. That area is not marked or nor is it labeled so it’s extremely dangerous to people playing. The management is not doing a good job. Probably because corporate under pays them and is growing through acquisition rather than good customer service and well maintained facilities. This place is trash and not worth the price. I wouldn’t go even if it was free.

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★ 5

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★ 4

Lunch break...was Great..💯👍

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★ 3

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★ 5

I want to brag on a trainer at this location. Trainer Oskar Matushek is great and very professional. If you are serious about seeing progress and ready to take your training to the next level go see Trainer Oskar.

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★ 5

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★ 2

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★ 5

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★ 1

Upon arrival , I was addressed accordingly . First time arrived. The lady at the counter. Had a long chat with a friend like it was a night at bar . While several of us waited on her to finish. The pictures of the changing room Followed. The maintenance personal Chatting With many of the customers Carelessly as the bathroom shower room descended to a nasty gross environment . The mold was present . in between Witch casted Sevral different stages of the mold filth. The shover-rooms had lot of trash piled up . Look at these pictures. And this is on a good day.

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★ 2

The floors are always dirty with trash and hair. The equipment is old and in need of replacing. The women’s bathroom, sauna and pool are clean. The group fitness instructors are
good

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★ 1

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★ 4

Pretty good equipment availability for the amount of people that are in the gym at any given time. It has gotten better over the last couple of years. It could be little cleaner but I blame the patrons more than staff. This is a good gym.

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★ 5

Great facility!! I have been coming here since 2012 (off and on) and it's always been well kept and the people here are always chill.

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★ 4

Good workouts w instructors and classes

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★ 1

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★ 5

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★ 1

Terrible. Three racquetball courts were removed for a large studio space that I have never once seen in use, day or night.

They allow the racquetball courts to be reserved for singular person to dribble a basketball.

Constantly, the pool is broken.

Lastly, the an alarm is pulled 5 minutes before close to force people out like they’re animals.

Update: unable to make a racquetball reservation over the phone with competence. Waste your time, you drive out there for nothing, basically zero concern. Might as well have told me, sorry that’s annoying - we’re used to wasting the time of our patrons.

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★ 1

Police are always here!!! Why haven’t they shut this place down yet! STAY AWAY!!!! Dirty, smelly, hard to cancel your membership. Smaller than I thought and CONSTANT POLICE ACTIVITY

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★ 5

Not allowed to take photos in gym

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★ 1

Trash ball spot, do not let me use my free pass. Because I am from indiana, even though I was told and promised I could use a free pass

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★ 1

I was attacked in this gym in the pool June 16th . I called the police made a report the person was charged. I however wasn’t mentally stable enough to come into the location to cancel my membership until today 11/15. I did ask for the incident to be notated I was told that my account as well as the person that attacked me account was notated the day of the incident. I did not call to cancel my membership’s until September 1st at that time I was told that I can’t cancel over the phone I had to come in to cancel. I just got my nerves up to come in, in person ( despite having anxiety) . I was told that nothing was notated on my account about the incident and I can’t get any of the 4 months that I paid but couldn’t come in to the place where I was attacked to cancel. The manager was unsympathetic and said even if it was notated on my account it’s nothing he can do because I didn’t come in to cancel in person I never received a call to check on me to see if I was ok or anything. I know my $39/ month won’t bankrupt this establishment. But I hope my review deters new clients. Awful management

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★ 1

Guns and shootouts as seen in the news. Trash of a place that needs to go bankrupt. This area needs better businesses with competent management. Run away!

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★ 4

Same Review as before.
Nice gym and equipment but bathrooms could be cleaner. They do try and fix the equipment when it goes down.

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★ 5

I haven’t started using this gym yet, but I signed up for a tour. My guide Patrick was incredibly knowledgeable about fitness, and immediately formulated a personalized plan to help me achieve my goals. He was spot on about my “gym anxiety,” thoroughly explored my interest, and tailor a workout plan to my comfort level — this made me feel both relaxed and motivated. It was because of him that I decided to sign up for my first gym membership at this place. Excited to start my workout journey!

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★ 4

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★ 5

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★ 5

Modern and kept upmequipment

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★ 5

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★ 5

The gym is smaller than what I have been going to. But the staff has been a lot of help. The place it kept as clean as can be. You know some people don't always clean after themselves.

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★ 5

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★ 5

The yoga instructor, Deniel, is amazing! Her class is fun and tough. 💪🏾💪🏾 She creates a healing surge in each class - you've to take the class to experience this. Her classes aren't just a yoga class; it's a class to face yourself on your yoga mat!

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★ 1

Traveled to Chicago from out of town for a week to visit family. My aunt, who has been going to this location since it opened, signed me and my girlfriend for guest passes, which she has done before several times. The lady up front (Kim) denied us access 2 days straight, even after being told the following day by someone over the phone we’d have no problem getting in.

She was not a very pleasant person, especially for someone who’s greeting the guests.

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★ 5

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★ 5

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★ 1

I am not a fan of this location but it is the one closest to my house and accessible by bus. It is not really cleaned organized. The weights are always on the floor. Being a wheelchair user, it’s not always easy to get around there.

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★ 2

The pool at the Tinley Park IL location is consistently freezing. I complain everytime I go there. I even called early in the day to ask to have pool warm
Response was "it's warm because we had a class this morning ". That was a lie. Everytime we go it's freezing. We're all complaining nothing is being done. If you're not going to heat the pool, close the pool! Pool water should be between 70-80 degrees.

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★ 1

Don’t get a membership here. The people at the desk work off commission and will go as far as lying to get you to sign paperwork for a little check. Gym isn’t that great either. Tons of better options.

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★ 4

Classes are great!

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★ 3

Mediocre....
Dark, rusty

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★ 1

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★ 2

Good: Good variety of equipment. Machines, cable stations, squat racks, smith machines. Has a pool.

Kind of bad: Crowded all the time due to influx of new members coming from local La Fitness gyms that are closing, multiple missing barbells, weights never placed in correct spot.

Bad: showers are not cleaned regularly and run out of soap often. Showers have no AC and share a corridor with the pool. They are the equivalent of being in the sauna. Humidity is so high that condensed water will drip onto your head from the ceiling while you are showering, and mold builds up on the shower walls. The walk from the shower stall to the locker room lockers will make you sweat so much that it undoes your shower.

Overall unpleasant experience. For $40 a month plus annual fees, I don’t think it’s worth it for most people, unless you’re desperate.

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★ 4

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★ 5

Very Friendly atmosphere. Staff was very helpful with checking in. Showing me around the Gym. Thanks a lot to Ora at the front desk. Highly recommend this gym 👍🏽👍🏽👍🏽

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★ 2

The equipment is decent
Brother, please clean the locker room I’m begging.

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★ 5

Decent

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★ 5

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★ 5

It was my first time at LA fitness and signing up was super easy quick and efficient. Patrick was a very helpful, kind, and knowledgeable person, he understood what we asked for and he helped us out with all the sessions and gave us good deals, I recommend everybody to go to LA fitness tinley and sign up.

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★ 1

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★ 4

Lots of different equipment to choose from

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★ 4

Great layout!!

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★ 1

I'm confused... Why is this place classified as SIGNATURE, It's horrible. I used to be an LA FITNESS member with their Matteson location which closed and I recently returned with this location being the closest. BUT I'm about to cancel this new membership due to the horrid conditions at this club. The place is filthy, most of the lobby area lockers used for small item (keys, wallets, phones etc) are broken, the locker rooms are dark and smell partly due to them not being cooled. They are must and hot and I recently noticed that the pool is no longer being heated. Why am I paying extra money for fewer amenities. I've never paid for a membership to someplace I dreaded seeing. Something HAS to change or I'm gone back to Planet Fitness. They don't have a pool but at least they're clean, cool and accommodating. One more thing I've noticed... After reading a lot of the reviews I've noticed they are only responding to positive reviews which tells me they don't have ANY INTENTION ON ADDRESSING THE ISSUES reflected in the negative reviews. I'm beginning to see they don't care so long as the money rolls in every month.

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★ 5

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★ 5

Impressed by the sauna heat. Decent facility on surface observation. Activities seem fluid as well.

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★ 1

This gym is call La fitness signature because according to the company it has more equipment than the others I pay my subscription every year on time to have access to all the gym's in the state and the refuse to allow me to use this one even know it has the same equipment than the one in the northwest suburbs like Mount prospect there is no difference except that they charge people more for their memberships here in this area, I paid $335 per the whole year and if you do that than when you try to cancel they don't reimburse you anything the policys that company has are not fair to the public, I don't recommend that clients pay their fees every year you won't be able to cancel, I saw a sign as I walked in there for $399 per the whole year and they tried to charge me 150 more per the rest of the year or $10 dollars every time I come in this company is all about money not focusing in serving clients needs.

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★ 1

Not only do you feel like you're going to be robbed in the locker room. There is trash EVERYWHERE. The pool has a layer of grease on it and it's so overcrowded. I'd rather do my workouts in the hot sun.

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★ 5

Kim at the front desk and Patrick in membership were awesome! Great customer service, both were extremely helpful in responding to my needs in regard to my membership package.

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★ 1

The shift is great, he wrote down the phone number and did not call. With all due respect, I will never come here again. Asked. What's the time, how much longer do I have to wait? He said I haven't seen you. Therefore, to the front of the queue.

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★ 1

You can never cancel your membership. Stay away from this place. It's been a run around trying to get this canceled

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★ 3

I've been here for the first time in March 2023, last time I was here was in Summer 2023, and haven't been back. My brother begging me to go back lol. But overall it's a clean facility, nice management, I haven't had no problems with no staff or clients, gym people

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★ 5

I miss the swimming pool!

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★ 1

Place got worst these months. Weights are all over the place and crowd sits on machines just to talk. It use to be a clean and organized gym but went to garbage.

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★ 4

Clean gym, nice turf, and good selection of weights.

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★ 5

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★ 5

Great establishment

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★ 5

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★ 5

The GM Patrick is the man! He is very personable, patient and took his time onboarding my husband and I. It was my first time in the club and he gave me a tour. Asked questions to better understand my needs and was an active listener. He got me and my husband signed up and it was a great experience.

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★ 5

Patrick is the man! Very helpful and giving Important info when trying to sign my family up.

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★ 5

Patrick helped me get on-boarded and was extrordinarily detailed in the tour and the membership information! He's an absolute GOD.

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★ 5

Jaylen and Brandon has great customer service and was very helpful.

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★ 2

The air conditioning in the women’s locker room is NONEXISTENT, feels like the sauna which is ridiculous. Locker rooms and bathroom, & showers are very old and outdated. Whole place needs remodeling and the showers need to be cleaned more.

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★ 5

Great location, clean & friendly staff!

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★ 5

Adrian was very helpful with getting me set up for my workout routine! Great hospitality! I’m a thankful member now!! Keep up the great smile and service!!

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★ 4

I love this location; it’s very spacious and the staff is always friendly. The only downside is the bathroom and shower area, which needs a major upgrade or deep cleaning regularly.

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★ 4

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★ 5

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★ 5

I must take a few moments to inform everyone of the great service I received from the Tinley Park Club’s personal trainer Amanda. We worked together for six months, and I found her to be nothing but professional, well informed, and inspirational. Amanda is an excellent trainer and fun person to work with, and I look forward to having the ability to working with her again.

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★ 4

Love the sauna and the whirlpool. The pool is warm.

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★ 1

The girl who was in charge of giving us a tour and setting us up with a membership was very unprofessional and even laughed and made fun of 'the white guys' playing racketball. There were so many people oozing out of the basketball court that you could hardly pass in the hall, the congestion seemed like a hazard. I got an unsafe feeling there as well overall, like the patrons ran the gym. I'm glad they're getting a lot of business but they need to regulate things a bit and definitely hire a different membership associate.

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★ 5

Great club and I love how the bikes and elliptical machines are up stairs

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★ 5

Wonderful experience

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★ 5

Very clean location with a friendly staff and plenty of machines available.

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★ 5

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★ 4

The gym was clean coming in and the people in the front desk were a tremendous help with getting settled

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★ 5

Patrick is great! Excellent customer service!

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★ 5

Great experience at this fitness center. My man Patrick S. always takes good care of me and makes me feel at home.

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★ 5

Great experience

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★ 5

Great facility. Ora was a great help

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★ 3

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★ 5

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★ 5

This is one of the most modern up-to-date gyms that I’ve ever been to … I used to go to XSport, but it was so dirty..when I came here I was shocked by how clean it was. I especially like the pool & the sauna. This gym comes with everything you need. Great management too!

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★ 5

Big S/O the staff here and my trainer. very supportive and helpful towards me reaching my goals. Great environment overall. Nice clean equipment and they have everything you need to build your body best gym in the area!

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★ 4

Solid gym, clean and spacious. Nobody racks their weights the few times I’ve gone, gives me a Good workout but annoying.

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★ 1

Los baños, vestuarios y duchas muy sucias, lleno de basura.

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★ 5

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★ 5

The Aqua Fit class was nice!

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★ 1

Never went! My granddaughter freaked when I told her I was going. Said way too much garbage going on there. Looked at it 20 years ago and it was a nice club. Hope they get it resolved.

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★ 5

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★ 5

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★ 1

This facility is a joke! Staff is rude! Seems like they have no clue what they’re doing here or the employees simply don’t know how to run a business

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★ 4

I love the Tinley Park Facility. I enjoy taking yoga there and using their exercise equipment. The facility is clean and beautiful.
I am still heartbroken over their (with Esporta) closing the Lansing site, which I visited on almost a daily basis for Yoga, Zumba, BODY Plus Abs, Silver Sneakers, and Water Aerobics.
I joined BALLYS at least 30 years ago and stayed with them as they changed to LA Fitness and Esporta. I loved many of the teachers and trainers. And have hated that these great people left because the Institution would not pay them more. The teachers and trainers make the fitness experience special, not the fancy machines.
Not as many young people want to join a health club now because they can get fitness training online. Those of us who go to a club, love the connections we've made there. LA Fitness needs to recognize that!

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★ 5

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★ 5

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★ 5

I love this club, I attend for the Spa areas, Pool, Whirlpool and Sauna . There have been a few changes since I was there a few months ago but I 'm sure it will work out well.

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★ 4

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★ 5

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★ 4

The gym is good but customer service is not good when it comes to canceling your membership. I tried for just about 3 weeks when there was an injury and they would not let me. I had to lock my card.

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★ 2

Over crowded washrooms dirty close early on weekends.

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★ 3

Their pool is closed for who knows how long!!
I love the aquafit classes. They are easy on the body but still a good workout.

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★ 5

This is a great gym - the staff are amazing, they have a great variety of equipment, the spaces are kept clean. Only “complaint” would be how people don’t put away the weights when they’re done or leave the equipment in different places. But truly a great gym.

Source: Google

★ 4

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★ 1

BIGGEST SCAM…Niko, the manager, was so rude and unprofessional. I went there twice to cancel the account. The process of getting a membership was easy, but forget about canceling it. The staff doesn't know anything. There's no respect for the customers. There is no one who can assist you in cancelling your membership. Customer service is terrible.

Source: Google

★ 1

I used to give this location 5 stars, but I have to change my rating because of the terrible experience it is to workout now.

The gym lacks clean floors and equipment. Aside from that, the new members are rude! They never return the weights and the staff doesn't seem to care.

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★ 4

Cycling class was awesome, just one complaint that the water fountain looks like it's never been cleaned, totally a put off, makes me wonder how the rest of the facility is cleaned.

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★ 5

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★ 5

Chris is one of the managers there and has been very attentive and helpful towards my goals. He really cares about the members and them transforming thier lifestlye. He is an amazing person who displays great customer service consistently..

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★ 3

Better than some of the other LA spots

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★ 5

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★ 1

If you like your gym filthy and over crowded this is the place for you. Piss and pubes in the bathrooms, garbage in the sauna weights everywhere except where they are supposed to go. Sadly the cleaning crew is always here doing their job but can’t keep up with how bad the guests treat this place. It’s gone so down hill here

Source: Google

★ 5

LA fitness is my second home that gym saved my life. I'm telling you I was sick with diabetes and I started working out and eating right and being around good people with great knowledge and it actually helped my health to go from being a thousand percent sugar and blood pressure 100 over 22. Now I'm 117 over 74. My A1C one was 15.1% now it's 5.6%. thank God for knowledge. My sugar is now 90 to 130 very normal. Thank God. The diabetes is a very nasty disease or sick. My name is Ken McFadden. Thank you

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★ 1

Scary!
terrible!!!

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★ 5

Great gym with all the amenities you would need.

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★ 4

Awesome Positive atmosphere and energy and also they maintain cleaning facility daily

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★ 1

A shooting occurred here on Thursday night. So glad I canceled my membership.

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★ 2

Two years after a shooting on the basketball court at the La Fitness in Alsip. We now have a shooting at the La Fitness in Tinley Park after an argument on the basketball court.

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★ 2

Not impressed with this “signature club”. The machines are dated, it is always crowded and machines broken. Highly disappointed.

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★ 4

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★ 5

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★ 4

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★ 1

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★ 1

I signed up for the free 3-day pass and when I arrived to the gym, Adrian Garcia told me that it wasn’t same day activation and that I would need to wait at least until the following day to activate the pass, or purchase a membership. I told him that I wanted to try the gym before committing to anything but he kept insisting that I purchase a membership. Two days passed and I went in to activate the pass, but once again Adrian gave me an excuse to purchase a membership by telling me that in order to activate the pass I had to have an appointment, keep in mind he never mentioned anything about needing an appointment to activate the pass during our previous conversation.

Source: Google

★ 1

Bathrooms are absolutely disgusting! Like I’ve seen cleaner porta potties at the Taste of Chicago when there’s a million people there than this LA Fitness’s bathrooms. If you do go in there be prepared for your shoes to smell like human urine when you get home from all the urine all over the floor you must stand in when you go in there. Lockers are constantly broken into so don’t leave any valuables in there and cars are also broken into. Machines are a mess, nobody puts the weights away, now they did away with paper towels and have those little snot rags that you’ll see all over the floor in there and on machines. The place is a total train wreck. The name should be changed to “East LA Fitness” because it’s like being in the hood in the middle of East LA now. I dropped out after being there for over 14 years. Went to Edge, MUCH BETTER gym where they actually clean the gym and put the weights away AND it’s cheaper in price!

Source: Google

★ 1

Bathrooms are super dirty

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★ 3

Decent gym just wish they kept the locker room cleaner.

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★ 1

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★ 2

Even if you arrive at this location at open (5 AM), nothing is re-racked or put where it belongs. This LA Fitness is constantly a mess, and I realize that this is partly due to patrons who do not put anything back. But when the workers do nothing and do not seem to care, then you can't expect lazy patrons to care either. Today, a guy just walked away from the squat rack and left two 45 pound plates on each side. Management and workers need to put up signage or even talk to people who constantly put nothing back, because it is getting to the point where I don't even want to work out there any more. I realize all of this is not necessarily in the control of the management/owners, but it is sad how self centered and just not caring people have become. Cleanliness of this gym has also been on the decline. Bottom line is: this locations probably needs new management who will hire quality people who care.

Source: Google

★ 1

Cleaning supplies are scarce, dumbells are often hidden behind racks or strewn about walkways, stair climbing machines are perpetually broken, staff doesn't even care when cleaning wipes are all empty. It's clear this place isn't clean. Groups of members will play loud explicit music on speakers, they'll use the equipment dangerously, and nothing happens. To top it off, I sent an email to corporate, and they had the audacity to tell me to find a manager (Monday through Friday, 9 to 5, when I work) instead of addressing their own employees. They also told me to try a different location instead of addressing any of the issues I brought up.

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★ 5

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★ 1

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★ 5

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★ 5

Simply the best

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★ 5

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★ 5

To hot in the cycle class need to fix the air conditioner

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★ 3

Routine has kept me going to this gym. LA Fitness used to be so clean, accommodating and committed to helping you meet your fitness goals. It’s far from it now.

This LA Fitness needs better energy and leadership. Classes often have substitutes and not enough convenience and consistency. The bathrooms are rarely cleaned as they once were. Spray disinfectant bottles are missing in action in the showers and the worst of it is that often there’s not enough paper towels.

I do like the new training area. It would be good to have the cow bells available.

If you have the discipline and the self direction to come in and work out and you keep yourself diligent in washing hands and cleaning, it could pass. Let another gym offer what LA fitness and more for the same price then I might go there.

Source: Google

★ 3

They need more RACQUETBALL courts. Having closed 3 other south side centers, the 2 courts they have have th o be booked in advance while the courts they transformed into exercise classrooms are hardly used.

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★ 3

Ain’t nothing signature about it

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★ 1

The staff in the facility are very nice and the facility is clean. Those are the pros. They don't outweigh the cons. Canceling your membership is near impossible and there are hidden fees. My contract made me pay two months upfront and had an "initiation fee" which was waived and an "annual fee" that was blank on the front page but deep in the fine print of the contract said it was $50 charged 2 weeks in, so that was a surprise. They say you can cancel whenever, but when I finally WAS able to cancel, because it was within 5 business days of my next payment, they said they were going to charge me anyway, then stopped responding to my emails. I had to cancel my debit card to prevent that from happening (a pain, but I pick my battles). I wish them the best of luck attempting to collect that payment. Good riddance.

Source: Google

★ 2

Mattesonla fitness was much better, i no longer workout at tinley park... it truly sucks there

Source: Google