★ 5

Life Time Oak Brook is hands down one of the best fitness clubs we’ve ever been a part of. The facility is spotless, the equipment is top-tier, and the staff is always welcoming and professional. The kids academy is amazing — our family loves coming here, and it’s one of the few gyms where both parents and kids genuinely look forward to their time.

From the pool and spa to the classes and recovery areas, everything is designed at a high level. If you’re looking for a clean, modern, premium gym experience, Life Time Oak Brook is unmatched.

Highly recommend!

Source: Google

★ 5

Source: Google

★ 5

I did the warrior sculp high heat class with instructor Joyi she did a great job ! Traveling all lifetimes in the USA I can say this is a nice location and the towels are. Premier here. Nicest towels I’ve seen in lifetimes !
🚨Parking is FREE - Downtown Chicago parking is 6$ for 3 hours.

Source: Google

★ 4

Great facility, equipment, class schedule, cafe, spa and trainers....

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★ 3

Love the facilities but the men’s locker room shower water pressure needs serious fixing. Nearly impossible to get shampoo out of your hair

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★ 5

Wonderful Club located in the Oak Brook Mall!
Top notch facility
Professional staff
Exceptional Roof Top Pool area
Chef worthy Cafe

Source: Google

★ 5

Source: Google

★ 5

I was in town from MN for two weeks on work and trained at Lifetime Oakbrook. From the moment I walked in, the staff Brandon and Crew was extremely friendly and helpful they welcomed me not only for my workouts but also invited me to join the Alpha 6AM classes, which made my travel experience so much more enjoyable & kept me on track with my workouts.

The coaches, members, and staff were all incredibly welcoming to the point where I felt like a regular. It honestly feels sad leaving IL because I’ll miss the community I was able to be a part of here. The facility is clean, upbeat, and truly embodies what a gym experience should be.

Special thanks to Coaches Elliott and Jessie for the push, and to the front desk crew—Brandon, Veronica, and the rest of the 6AM team for the positive energy each morning!

Having run gyms for 11 years myself, I know what great service looks like, and this team delivered exactly what I would expect from a brand like Lifetime. I was so appreciative of the experience, and when I’m back in IL, I’ll definitely be visiting again. Highly recommend this location for anyone looking for not just a workout, but a community. 💪

Source: Google

★ 3

Visiting from New York and haven’t been there yet, but the review from Isabella Jun is very scary and she deserves way more than one complementary beach pass. She didn’t say it, but it sounds like this could’ve been a racist incident and her level of detail was extremely helpful to perspective visitors for New York like me and now I know what to expect but it looks like from the reviews of lifetime is attempting to rectify all of the wrongs that people have flagged and they should know that they have a chance to clean up their image, but they need to really address some of these frankly shocking reviews yes I’m leavin review for a lifetime

Source: Google

★ 5

Life Time has been my go-to for years, and hot yoga is by far the highlight! The instructors are warm, knowledgeable, and truly inspiring. If you’ve never tried hot yoga, you’re missing out—it’s an absolute must! The gym is always spotless and the early mornings (5–6am) are perfect if you love a calm, uncrowded space.

Source: Google

★ 5

Mayra is AMAZING. I went to her several times to have my hair styled and it was always perfect. I have been having a hard time getting in with the person who usually colors and cuts my hair, so I decided to book an appointment with Mayra. I have never been more obsessed with my hair color. It is beyond perfect. She also listened to me and cut my hair exactly how I wanted it cut! She is also super sweet and friendly!

Source: Google

★ 5

Source: Google

★ 2

2 stars: cleanliness, some classes, and the wide variety of amenities,

This is my honest take on the facility. I was a member when they first opened. Location is convenient and accessible.

The amount of drama, attitude, and some of the staff act like they are “doing you favor,” is ridiculous. They have their favorites, treat some clients better than others.

Some of the staff here have no personality, are rude, dismissive and don’t even keep communication open. Would I recommend PT? Probably not. The gym itself, is expensive as it is, and oh let me tell you the staff doesn’t care. Sole of them will treat you poorly, while they forget they only WORK here.

Personal training here is a joke. Pilates is a joke, yoga is better than other classes but could make it more serene and inviting.

With the amount of money members spend here, at the end of the day. It isn’t worth it! Don’t waste your money unless you’re one of the “favorites,”
Overly crowded, and some of the staff act like they are shareholders and own this company- when clearly they DONT!

There are nicer people at LA FITNESS, or some
Of the studios around the area.

Source: Google

★ 1

Garbage 🗑️

Source: Google

★ 1

I got Gel-X nails done and was really disappointed. They looked okay at first, but within a few days, several started lifting and eventually fell off completely. Definitely not the quality or durability I expected. Won’t be returning. I had to find a salon during my trip to get my nails redone, definitely not worth the price.

Source: Google

★ 5

Sophia in lifetime swim was super helpful and nice to me and i appreciate her

Source: Google

★ 5

Update: 7/25… the gym is great, the managers are awesome and the improvement ive seen here over the last year is spectacular. This place is running like a well oiled machine. Im here every day and I have literally zero complaints. The staff is so friendly and it makes me happy to see them every day. The trainers make the gym environment positive and welcoming. Everythings extremely clean. When I first started coming here this wasnt the case but now everything seems to be perfect.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

Looks nice on the outside, but on the inside? Not so good. Temperatures ranged from 74 to a dangerous 80.5 degrees on the inside!!! The Lounge was open but unstaffed. I went upstairs to the pool bar to see if I could get coffee just to be told I have to come all the way back downstairs to LifeCafe. There are no privacy or handicap stalls in the locker room unlike my home gym. This was so frustrating that I decided to cancel my membership. My office and home gym may not be as large, but it is cooler, less crowded, is somewhat private, and has everything I need to meet my goals. As for the crazy internal temps, I'm reporting it to the local government for their awareness. I don't know the local ordinances or state laws/regulations, but something tells me this is a safety issue and is probably not up to standard. Crazy to think paying ~ $300/month only gets you this mediocre quality but some of the nicer gyms I've seen are actually much cheaper. : /

Source: Google

★ 1

Lifetime Oakbrook: Where “Luxury” Ends at the Front Desk

As a paying member I arrive with my boyfriend as a guest and we both scan in. I ask the front desk employee — very politely — how the guest pass and rooftop pool fee work. The front desk employee responds with a look of contempt so blatant I wondered if I had offended her in another life. She answers my question reluctantly, with clear irritation: “It’s $50.” And then… nothing. No explanation. No next steps.

So I have to gain her attention, again, and ask: “Okay, where do I pay?” She gestures vaguely and calls over another colleague, Naomi, who responds with the same exasperated energy, as if fulfilling a basic job duty is somehow beneath her. My boyfriend hands Naomi his card and she proceeds to UNapologetically state the computer system is down and curtly tells us to go to the second floor to pay. Again not a shred of professionalism.

At this point, I’m uncomfortable, annoyed, and questioning why I pay over $300 a month for this kind of treatment. I decide not to meet or engage with Naomi further — that’s how unpleasant the front desk interaction was. And let me be abundantly clear: she / Lifetime have all my info and credit cards on file. My mom is also a member there. Not at any moment did I feel like I was doing something improper.

We head to the locker room, get settled, and agree we’ll handle the payment on the way down with someone else. Or, novel idea: they could simply charge my account, like any functional business. Or, if it’s truly urgent, Naomi knows exactly where to find me - with tact I’d hope. Although it certainly didn’t seem urgent earlier, when I had to chase them down for basic information about the guest fee and how/where to pay it.

We go up to the rooftop pool — after enduring a second round of “security” that felt less like a luxury gym and more like a desperate attempt at exclusivity you’d expect from a themed all-inclusive with plastic wristbands. We spend about $70-$80 on food and drinks. Relaxing. Finally. Until

Naomi returns. With backup.
She brings three employees with her to confront us like we stole something. I was the one who had asked multiple times how and where I could pay. I did their job for them. They have all my info and cards on file and they respond by sending a squad to publicly humiliate us , treating us as if we are fugitives?

Then she pulls my boyfriend out of the pool area— shirtless — like this is a criminal detainment. She doesn’t even offer to let him get dressed. And when he tries to pay? Surprise: the SECOND floor tap-to-pay system doesn’t work. So he has to go all the way back downstairs to get his wallet… only to have the a member of the maintenance staff yell at him to put a shirt on.

Let me ask: what is this place?

You market yourselves like the Rosewood or Four Seasons of fitness, but run the floor like a budget all-inclusive where the staff treats MEMBERS and their guests like intruders and fugitives. Want to be luxury? Start with hospitality.

Source: Google

★ 1

I’ve been to this gym for a year now, and honestly, it’s disappointing. The place is quite dirty — the gym floor is not sanitized, and the equipment doesn’t get dusted regularly. The locker room is especially neglected: the floor is dirty and often sticky, making it uncomfortable to walk. The lockers themselves are never wiped down, so they’re dusty and grimy inside and out. It feels like they don’t prioritize basic hygiene here, which is concerning for a place where people come to work out and shower. The steam room is also a letdown — the sensor doesn’t work properly, and the heat is way too low to feel any benefit. On top of that, they never have paper towels in the restrooms, which adds to the overall lack of care. This gym seriously needs to step up its cleanliness and maintenance standards.

Source: Google

★ 1

This gym is steadily declining in quality. My main concern is the lack of towel hygiene—there’s no regulation from management on proper use by members, and many towels appear unclean. This poses serious health risks and could eventually lead to permanent closure if not addressed. Additionally, a staff member ( handicapped with one hand) who works at the juice bar—despite using the gym for free—regularly uses profanities in the sauna, which is both unprofessional and disruptive. Management needs to step in before this place deteriorates any further.

Source: Google

★ 1

I recently switched to this gym location, and today’s experience was unacceptable. I called ahead to ask if my electronic device was left at the gym, since I was 50 minutes away and couldn’t waste the drive if it wasn’t there. The front desk staff member, Jackie, refused to check or even confirm if it was in the building. She was rude, dismissive, and ultimately hung up on me — completely unprofessional.

When I arrived in person, instead of helping, Jackie sent me on a wild goose chase around the building, pointing me toward other employees who all said she was the one responsible for assisting with my request. She never left the front desk and made no effort to resolve the issue.

This level of customer service is extremely disappointing. Jackie’s behavior was unhelpful, disrespectful, and reflects poorly on the management of this location. I genuinely hope this is addressed internally, because no paying member deserves to be treated this way.

Source: Google

★ 5

Never seen such beautiful scenery on the rooftop before

Source: Google

★ 1

The only way I can express how the Kids Academy “leader” treated us is through this one-star review. His approach lacked dignity and did not reflect the standards of this club or the level of investment we’ve made for over 6 years. My family was treated like we didn’t matter—just another number. It’s honestly a shame.

Source: Google

★ 5

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★ 4

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★ 5

Seems like a nice work out club.

Source: Google

★ 4

Great gym but they need to change to 24/7

Source: Google

★ 5

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★ 4

it all depends on timing, that goes for most gyms. i prefer river north location over this one, Oak Brook has better swimming pools, and better for families with children,

Source: Google

★ 5

Source: Google

★ 1

For $280/month, you would expect the gym to hire friendlier staff. For example if you request to stay in the sauna for an extra 2 mins when it's 11:30 it's kind of unbelievable to have the employee offer no resolution or leniency especially if the gym closes at 12. Which on the topic, why is Planet Fitness, a $10/month gym open for 24 hours, but this isn't. Will definitely be canceling my membership.

Source: Google

★ 1

Disappointing Pickleball Experience
I called ahead to confirm that a member and a guest could participate in open play, but when we arrived, the pickleball manager, Ann, refused to let us play. She stated that guests are not allowed and that the member must have an official rating or be assessed first. This was never mentioned during the call, and the way it was communicated felt condescending rather than helpful. If these are the rules, they should be clearly stated upfront to avoid confusion. It’s frustrating to pay for a membership only to be met with poor customer service when trying to use the facilities.

Source: Google

★ 5

Source: Google

★ 1

3/13/25 Update - A few of my family members have LifeTime memberships through Blue Cross Blue Shield/ Well on Target. Up until today, they were paying $130.00 a month - just for access to Oak Brook! They will now be paying $199.00 because LifeTime, again, jacked up their rates. My membership was "grandfathered" so I am paying the same rate that I was before Oak Brook existed, supposedly it was frozen - until I learned today that even though my membership is "grandfathered", my rate still might go up. When Oak Brook was created, it was in the highest tiered package, there were no clubs above it, I could go anywhere. And then they opened Chicago and Evanston, which are in an even higher package! They know exactly what to do to piss off loyal members. The cost is not an issue for me, it's the principle behind it. Especially when they keep raising the prices but see no improvements.

LifeTime is doing everything they can to force out the middle class. It is obvious that they only want the upper 1%. I don't know if we're going to keep our membership or if we've finally had enough of LifeTime. Too bad they don't have an equal competitor.

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I’ve been a Lifetime member for years and finally I’m frustrated to say this - in hopes Lifetime will address the issue. The negative thing I have to say is about their bathrooms. Way too few for way too many people. Two urinals and two toilets for the entire locker room and when they’re available, they’re usually gross. Considering this one of their newest locations, they should have planned this better. Not sure why such a huge, prestige gym would have such poor bathroom facilities. Please add better restrooms. Other minor complaint - prices in the food area seem to increase and are outrageous for what you get. I’ll never spend a dollar on food/ drinks/ smoothies. Although I’m a member of Lifetime’s highest level membership and can afford it, as we all probably can, it’s the principle behind it. If the prices were reasonable, I’d get myself a smoothie every single day. I will say that the bathroom issues and food prices are the same across all locations - whether it’s at the Bloomingdale, Vernon Hills, Oakbrook, wherever, which is disappointing.

Other than that - nice gym. I love the pool and hot tubs. A+ in these two areas.

To Lifetime - I highly doubt you’ll make the food/ drink/ smoothie prices more reasonable, even though membership fees continue to go up, but please fix your bathroom situations.

Source: Google

★ 5

The staff in the men's locker room at Life Time Fitness, including Ritchie and his team, are always professional and welcoming. Great service!

Source: Google

★ 4

I relish visiting Life Time because it’s a haven away from home where I can unwind, exercise, and work. The staff is incredibly helpful and cheerful, creating a pleasant atmosphere. However, I’m concerned about the restaurant’s recent decline in quality and portion sizes, coupled with increased prices. For instance, the chicken in the food bowls is both hot and cold, and the quantity has been reduced. The taste has also become more bland. I expressed my concerns to the manager today, but I didn’t sense any genuine concern from her. Overall, a good place where I will continue to come.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

The potential of this facility is evident, but the cleanliness does not match the monthly price. There is black mold and mildew growing in the tile grout around the inside of the cold plunge pool, which is quite off-putting! Additionally, the hot tub is not clean nor is hot enough. For a gym that claims to be luxurious, a deep cleaning and sanitization are necessary.

The sauna is also too small and not hot enough to accommodate the number of people who use it regularly. The steam room only functions if someone keeps rubbing the sensor to keep it activated, which is inconvenient.

On a positive note, the dim lighting and the upgraded tiles and granite in the locker room are a significant improvement over the older Lifetime Fitness locations. The shower heads and water pressure are still poor, like those in the old locations, which is disappointing. The pool is great, featuring a deeper 6-foot area that is nice for swimming laps. Overall, I believe this location is worth the price of the standard Lifetime Fitness memberships, especially since the older locations are way overpriced and lack cleanliness/upgrades. However, I’m uncertain if this location is worth the upgrade price from what I experienced sadly.I expected this place to be better; the online pictures are misleading.

Source: Google

★ 4

The gym should be 24 hrs for the premium that you pay. Otherwise it's fine

Source: Google

★ 4

I’m surprised by all the negative comments. I think the only negative review/comment I resonate with is that this gym gets very overcrowded at peak hours. Plus, some of the treadmills could be recalibrated or fixed up.

Other than that, this is an incredible gym. The cold plunge is truly makes this place special for me lol

Source: Google

★ 1

SAVE your MONEY. Find a better gym that you can actually find PARKING among other things. Maybe because I'm an old school serious about my work out guy.
Gym [Employees]personalities, RESPECT [ Gym etiquette], comes better at Accessible gyms. Not so much legalism

Source: Google

★ 1

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★ 5

Source: Google

★ 1

Never advise to visit, worst gym ever

Source: Google

★ 1

Zero service, bad location, never ever go to this Life Time!

Source: Google

★ 1

Unacceptable service and questionable behavior.
I ordered a smoothie and waited 20 minutes while everyone who came after me was served. When I asked about my order, the staff member who took it walked away without addressing my concern. Another employee finally asked about my order, but by then, I requested a refund. The manager refunded me, but not the full amount—keeping the credit card surcharge, which is unfair given the mistake was theirs. It’s hard not to feel like I was treated differently for reasons beyond the service error, which is deeply disappointing.

Source: Google

★ 4

Other than not having a cold plunge pool in the women’s locker room, this gym really has it all. The recovery center is my favorite part. The lead host in the area is Debbie. She is so helpful and absolutely lovely to chat with. The class instructors are seasoned and stable and they offer a variety of classes throughout the day. If you’d like a nice clean modern gym with all the amenities, including a rooftop pool this is the place to be. The athletic Director Chris is also wonderful.

Source: Google

★ 5

Source: Google

★ 1

I used to love this gym - just a few years ago, it was one of the best in the area. Unfortunately, it’s become a shadow of its former self. The equipment is often broken, and the bathrooms are consistently dirty. Instead of improving, it seems like things are getting worse, yet they’re still increasing prices. Honestly, given the state of the gym, they should be lowering prices, not raising them. It’s really sad to see how far this place has fallen, especially with the drunk bartenders making the experience even worse...

Source: Google

★ 5

Yoni E is by far the best class instructor at Lifetime. I take his MB360 and AMP Cycle classes weekly, and he always comes to class with a great attitude/killer workouts. Highly recommend any classes taught by Yoni. He is such a genuine person and joy to be around.

Source: Google

★ 5

Source: Google

★ 1

Never going to this location have no respect for peoples time and the attitude by the staff is insane.

Source: Google

★ 5

I used to go to Equinox when I lived in NYC, but after moving to the suburbs IL, I switched to Life Time—and I couldn’t be happier! My own experience that their equipment and amenities are just as high-quality, and the gym is always clean. The staff are welcoming, professional, and incredibly flexible, and the instructors are fantastic. Unlike other gyms, LT never pressures you to sign up for extras, and they make it easy to pause or change your plan if needed. Highly recommended!

Source: Google

★ 3

Been a member since basically the opening of this location in 2021. I originally transitioned here due to the cleanliness of the Oakbrook location versus other local Lifetimes. Unfortunately, recently this location has been on a dramatic decline. I’m not sure if it’s due to the location being maxed out on members, a lack of staff to keep up with the increase in members, or both. The lady who used to clean the women’s locker room in the opening hours in early 2024 was amazing about cleaning and super friendly. Now, I barely see an attendant since she moved to a different part of the facility. On nights and weekends, the women’s locker room is even worse. There have been used razors and wash cloths left in the showers, towels piling up everywhere, hair all over the shower drains and walls is a daily thing. There was even a bloody panty liner left on top of the shampoo and conditioner in a shower. Sometimes the shower drains smell like sewage, the other day there was absolutely no hot water in the locker rooms at all. While some of these issues are due to members just not caring and picking up after themselves either, it is unacceptable for a Diamond club as expensive as Oakbrook to be this run down on a day to day basis.

The locker rooms are only one part of the issue as the increase in members has also caused an increase in classes on the weight room floor, causing even more of a shortage of equipment. There has been no additional equipment added (such as squat racks) but additional Alpha classes continue to be added at peak hours of the day making it nearly impossible to get a rack without waiting. Originally Alpha went 3 members to a rack, now it’s 2. I’ve even seen it where if the class isn’t as full, instead of using less racks and going 2 to a rack they will all just use their own. Ultimately, for the price this gym charges it won’t be worth going to anymore for the amenities and perks unless something changes to keep up with the growing clientele.

Source: Google

★ 1

For the cost of this gym, the service isn’t what it should be. Desk members don’t greet you, walk in and they are talking, locker rooms never clean, and people of color are not welcomed at this gym. Very sad and unfortunate.

Source: Google

★ 4

I've been going to Lifetime since they opened and love the gym, the environment, and the connections I've made. However, a few concerns: they start kicking everyone out 30 minutes before closing, which feels disrespectful if the hours say it's open until midnight. Also, the men's cold plunge water level has dropped, making it unusable. I still enjoy the gym, but I hope these issues are addressed soon as many members share the same concerns.

Source: Google

★ 1

I can’t believe Lifetime Fitness would hire someone like Tim Kersten. He’s consistently rude, especially to members of color. It’s appalling that a company like Lifetime allows this kind of behavior. They need to do better this is unacceptable.

Source: Google

★ 5

Clean everything the latest equipment people are friendly and desk. People are super helpful as a real class act.

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★ 2

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★ 3

They should install a cold plunge for women. They charge us the same fees but we have less amenities than men.

Source: Google

★ 1

I’m disappointed with my experience at this gym. Despite paying a premium for membership, I've consistently felt unwelcome by one of the pickleball staff members. This negative atmosphere detracts from the overall experience, making it difficult to enjoy my workouts. I hope management can address this issue, as it impacts the community vibe and member satisfaction.

Source: Google

★ 5

Place is amazing

Source: Google

★ 1

Sep 9th 8pm
I go this location and got told nothing but straight bull crap by the lady from the front desk
I was willing to pay for a day pass and she told me no day passes.
I had went to river north location with a friend the other day and they had let us in no problem.
Since lifetime audited my account out of the blue. She did not want to help me nor gave me and leniency to work out. Just told me to deal with it my self. For someone who spends $300 per month I would except to be treated with better customer service

Source: Google

★ 5

We have been members for a year and a half now. Oak Brook is always clean and organized. Staff is friendly especially the personal trainers. I tend to take GTX classes and fight conditioning a few times a week. Love this place.

Source: Google

★ 1

UPDATE:
This place has become a JOKE, TOTAL JOKE. They used to care about their patrons. Tonight, they sent an email revoking me senior father who was grandfathered into our membership (after my 66 year old mother passed away) and sending an email they were revoking him for a "non-compliant membership." My father has become endeared by the trainers there having lost 80 pounds working with them after my mom passed. The email I received in the body said it was from Darius, but the email address was Anaryiros and the signature was Jerry - the membership concierge at Burr Ridge? Being in marketing this makes me laugh because it also shows how little care they put into sending anything to their customers - because they DON'T CARE. It's a reflection of what a joke this whole organization has become - right from the top. They raise prices on the daily, water is constantly dripping in from the ceilings, when the hallway isn't caving in at the entrance during the winter, and they aren't even offering half the amenities they used to in the locker rooms! The classes this summer have also been cut in half, even though dues keep going up. Now this, revoking a membership via email with a weeks notice before months end, of my senior father. I thought big pharma was the devil, but know now it's Lifetime who has such a monopoly over this area in regards to the gym market, people don't feel they can join anywhere else to get the same amenities. I pray for the day when a larger gym with comparable amenities that actually cares about keeping members, comes and wipes this behemoth of a customer service nightmare off the radar. Then, maybe they'd get a taste of their own medicine - treating their patrons like a fly feeding off the dog crap on their shoes.

PREVIOUS REVIEW
Reign your pool manager in or whoever handles the music! Me and several patrons complained several times on Fathers Day of them blasting the music too loud. My dad left because of it. They kept turning it down then someone kept turning it back up. It happened about 4 times. But whoever is saying they the music like this, was not your audience during father’s day at the pool. Listen to your patrons who pay a ton for this gym and pool once in awhile!

Source: Google

★ 4

Source: Google

★ 1

I recently had a deeply disappointing experience with Lifetime's spa services. I had booked a 3-hour spa session for a special event, only to have the appointment canceled just three hours before it was scheduled. While I understand that emergencies happen, they didn't offer an alternative slot, which would have been acceptable under the circumstances.

What made the situation even worse was the treatment I received when trying to resolve the issue. I attempted to speak with a manager, but they refused to address my concerns. After two hours of trying to find a solution, I encountered a rude and unhelpful staff member who displayed unprofessional behavior, including mimicking me and threatening to cancel my membership. Her conduct was not only dismissive but also racist, which added a layer of discomfort to an already frustrating experience. I am incredibly dissatisfied with both the service and the customer support at Lifetime.

Source: Google

★ 3

Really need to better maintain both the facility and equipment. Treadmills are garbage, TVs don’t work and some are not properly calibrated— could walk on 10MPH.

Long stretches of elevators being broken. No hot water, nasty stench coming from the locker room, etc. Just bizarre stuff for a new facility, and happens too consistently at this price point.

Also - not explicitly the fault of the gym itself, but really need to reign in the 16 year olds speeding through the parking lot. Have witnessed several near misses with people. Lots of kids here, which is fine - but need to apply some rules or something.

Lots of members also leaving their gym bags around the weight room, very easily could trip/get hurt. Tons of people also “holding” machines and doing something else for 15-20 minutes. Really ruins some of the experience.

Source: Google

★ 4

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★ 5

Wide selection of classes and equipment

Source: Google

★ 2

This club is great but they take advantage of the fact that options are low. Or lazy.
I’m still here

Source: Google

★ 5

Ritchie is the man!!! Great hospitality and service

Source: Google

★ 5

I been coming off and on since this place opened up love it but liked it better when 1st opened it been so crowed everything I come

Source: Google

★ 1

Not from this city, and I do not workout. I saw this place had a cafe & I was trying to go in & order a smoothie & order an Uber bc our flight was just cancelled & rescheduled & we were dropped here by an Uber before we knew the plans of our last flight would be changed again. walked into the closest place, which was here. So went to go in & was screamed at by a very rude employee with black hair & a dragonfly tattoo I believe. I totally understand not being allowed in but I was unaware, and treated without any dignity because of it when I was already having a rough break from the airport.

Source: Google

★ 1

1 star because there is no 0 star. My 12 y.o kid and I were not allowed to use the family locker and was told to go to the adult locker because she's cleaning. I said we're not staying in the locker, we're going to swimming pool. Then it turned into I'm not even allowed in there because that locker is just for family swim. I have been using the locker for a year and a half with my kid. Then I get a call to tell me they're going to make a "decision" on what happened, seriously, and they want me to pay an extra month for 3 people just to be able to cancel. I had better customer service at McDonald's.

Source: Google

★ 5

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★ 5

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★ 1

They lock their doors before 11:30pm at this location which is crazy to me since they say they are open until 12am. This membership is not cheap but this location feels cheap. Dirty, unfriendly staff, closing early, smelly gym, broken/dirty/old equipment. Staff does not greet you nor do they say goodbye to you when you leave. Client service skills here are lacking big time. The GM here must only work in the AM the way the workers act during the night shift you would think this is LA Fitness/Xsport. I’ve scanned my membership here at this location before and then checked my app to see that they did not even check me in? What is the point of paying for a membership if they are not checking you in correctly. This is one of the newest lifetime locations in Illinois however it seems like it is in need of a remodel already and a new management team. I go to the Schaumburg, Vernon hills, Northbrook, locations and do not experience any of these issues. I hope the right people see this review and snap this location back into shape.

Source: Google

★ 1

What's happening with the gym's equipment? Several treadmills are down. On some, you can feel the track components pushing you up as you walk, while on others, the track skids as you walk. I'm not a technician, but it seems like all this equipment needs some kind of adjustment

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★ 3

I'm concerned this club has started to pass its peak much like the Burr Ridge Club did several years ago. Cleanliness and Staff are great however maintenence seems to be becoming a bigger issue. From AC unit not working to lap pool always being to warm and cloudy and being shut down to noisey equipment needing to be lubricated . No matter how many times you bring the same issue up. It's like this stuff isn't getting fixed or they don't know how to fix it. It's also the most expensive club around and they raised fees. So you would think they would put someone in charge to handle maintenance issues better.

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★ 5

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★ 3

Good facility but sticky fingers by staff or members. You’d think at this level you could trust your stuff in the locker rooms.

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★ 1

The manager at Schaumburg is always out of office whenever customers make a phone call.

Who does this type of policy for a membership?

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★ 5

Very clean very respectful employees there. I am a new member and ran into the pool attendant Patrick and he was a very professional courteous employee and I was able to ask him alot of questions about the gym and he knew all of the answers which made my experience so much easier after signing up there. The cleanliness of this gym is beyond impressive!!
Gym has cold tub and hot tub in the locker room. The pool has multiple pools and It was empty too

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★ 5

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★ 5

I joined a month ago and love this place. If you have young kids, it’s absolute must. As parents, it’s tough to find the time and coordinate a baby sitter. None of that is needed. When I have time, I can drop my 2 kids off at kids academy and fit in a work out. I love going to group workouts. I’m not motivated enough to workout on my own. Lifetime has so many classes, you’re bound to find something you like. Their warrior sculpt is like corepower yoga’s yoga sculpt class. I’ve done a few of the other yoga classes which are all great! The barre classes are wonderful as well - great for people of all ages. I use to go to pure barre. If that’s what you’re expecting, it’s nothing like that. There is no shake, burn or hands on adjustments. The barre classes are more relaxed, which I personally like. You can push yourself or take it easy.

You can sign up for classes on the app. They fill up quickly but you can join the waitlist. When I forget to sign up early, I’ve been able to get into the class about half the time by joining waitlist.

The place is clean, plenty of parking, friendly staff, and cafe has good food.

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★ 5

I’ve never had any kickboxing experience before, but I went to Jessie’s 6pm Wednesday class and have been hooked since. My technique has improved quickly with Jessie’s expert coaching. I try my best to never miss a class!

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★ 5

Richie and his morning crew keep the men’s locker room spotless! Due to the nature of my work I have gone to many Chicagoland lifetimes. While they are all very nice. Oak brook is my home gym and even if I have to get up earlier. I still like to go to oak brook. I have no complaints of the Locker room. The morning crew are group of awesome people always willing to assist if needed. The maintenance of this gym is worth the cost alone.

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★ 5

Sri and rich are awesome! Always clean and fresh towels available as well as a good conversation!

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★ 5

Great club. Clean locker rooms, Richie and his crew do a great job!

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★ 5

Ritchie and Louis do an amazing job taking care of the locker room in the morning. They deserve a raise!

Lifetime is great overall!

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★ 5

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★ 5

Great facility staff is amazing just too expensive.

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★ 5

Great location. Love the group classes especially the Fight Conditioning one with Jesse E on Wednesday afternoon! You sure get a full workout while having fun and learning new moves. Jesse makes the class go by quick. His teaching style is outstanding. Jesse’s class has become so popular that it gets filled pretty quick. I see many of us arriving early and patiently waiting for 6PM to come to start the class lol. It would be nice if Jesse is able to do a second class at 5PM as well, especially since baby daycare closes at 7PM, I don’t have to worry about rushing back downstairs to pickup my babies before 7PM on the dot.

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★ 5

Clean showers, cold tub I’m up to 2 mins, sauna 20 mins, very nice rooftop pool in summer months. Highly recommended!

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★ 1

Despite being a paying member, Tim Kersten the manager, treated me with hostility simply because of my race. It's unacceptable for any establishment to condone such behavior. I urge Lifetime Fitness to take action and remove Tim Kersten from his position.

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★ 5

Very nice and upscale gym.

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★ 1

I cannot express enough how disappointing my experience was at the Oakbrook location of this gym. From the moment I walked in, I felt unwelcome and judged. TK, the manager, made it blatantly obvious that he had a problem with people of color. His attitude was cold and standoffish, and it was clear that he had no interest in providing a positive environment for all gym-goers.

Not only did TK ignore me when I tried to ask for assistance, but he also openly favored other members who fit his narrow idea of who should be allowed in his gym. It's disgraceful that in this day and age, someone like TK still holds such backward and discriminatory views.

It's high time for Lifetime Fitness to take action and remove TK from his position as manager. Discrimination has no place in any establishment, let alone a gym that should be welcoming and inclusive to all. Don't support a business that condones this kind of behavior. Look elsewhere for a gym that truly values diversity and treats all members with respect.

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★ 5

I take the fight class with Jesse, and it's great. Good instruction, fight background, and easy to understand for all levels. Very challenging. My schedule changes, though, and I wish there was another class on Wednesdays.

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★ 1

Our family of 4 have been members for a while now. A couple of months ago my membership was accidentally terminated. According to the gym, it was due to our insurance. Called our insurance company (which did not change) and they said that we have been paying and that our membership should not have been terminated. Have spent hours trying to resolve this mysterious cancelation in our membership. I've worked with the front to resolve this over 4 times and several hours yet it is still not resolved.

Most recently, I dealt with "Frankie" in the front on my 4th attempt obviously I was frustrated at this point (we have been paying my membership all along but somehow they still cannot resolve this) She was rude, defensive and unapologetic. Zero customer service and could not get me in touch with a manager.

Highly recommend choosing a local gym where they care about their paying members

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★ 5

Fantastic facilities..
Definitely top shelf though out.
Very full of buffed clients. Like at a notable country club.
Go-4-It..!

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★ 5

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★ 5

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★ 4

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★ 1

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★ 5

Another "not my first time here, but first Google Review" for this place! Top Life Time location in the Chicagoland area in my books. Diamond-level and spacious, with an outdoor rooftop deck, lounge, and pool. Also has an indoor cafe like many other Life Time locations but also a bar and additional lounge area. Check out the various photos I added to this location's Google Maps page, and added to this review here is a recent visit from eve of Christmas Eve (2023).

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★ 5

This place is like another home.

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★ 5

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★ 5

This place is more than just a health club! It is an experience! From a spa, to a bar, to knowledgeable trainers, to so much more! I’m so happy I returned to LT after taking a break for 6 years! Have met some awesome people and am in better shape than ever! Worth the $. Check your insurance as some will cover more than half.

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★ 1

Gym falsely accuses you of things don’t go here!!!

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★ 1

Been a member at this club for a while, main reason I joined was because of ability to play pickleball. However the play has been ruined by inadequate decisions, the clubs main focus is on ruining this sport rather than growing it. Very disappointed. If you plan on joining this club to play pickleball please think twice and take your business elsewhere.

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★ 5

Super nice !!

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★ 3

Great gym but why is there not a cold plunge in the women’s bathroom but only in the men’s? It’s not like the membership for women is any cheaper. They should fix this

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★ 3

I don't know how to explain bandages floating in the hot tub, fast food left in the lockers, no toilet paper in the stalls and to top it off someone swiped my Yeti out of the men's sauna. This is not at all what I would expect from an upscale fitness center in Oak Brook. I only just joined I am not sure I'm gonna stay on with experiences like this.

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★ 5

Very clean. Employees were nice and efficient at their jobs. High end resort gym. Worth every penny

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★ 5

Great experience, awesome pools

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★ 5

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★ 5

Lounge and ice plunge should be standardized across all branches

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★ 2

The temperatures are unbearably hot on the 1st floor; something needs to be done fast. 2nd and 3rd floor fitness floors are also significantly warmer than the average gym at this time of year.

The root cause needs to be identified and fixed, once and for all.

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★ 1

Oakbrook life time pool is dirty, floating pieces of hear, no body cleans it, no towels fresh towels in dressing room, and worst part the best bartender is no longer with this lifetime. And you guys charging that kind of money and nobody does anything, I’m disappointed….

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★ 5

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★ 1

Severely overcrowded! Not worth the ridiculous crowds. Spend more time waiting for machines that actually doing the machine. Very disappointing for the price you pay.

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★ 5

Best health club ever! Arora program is engaging and fun. New friends make this even a better experience for all. Clean, great instructors and I especially like being greeted by name as I arrive.
Sign up with your Renew Active healthcare option if you have it with Medicare!
Carrie ( Caroline L.- one of my favorite instructors )
Carrie very thoughtfully plans ahead for each class and presents us with a great exercise experience! She is always very generous with her time and is anxious to adjust classes to suit her clientele/students. She is aware of our age and motivates us as aging adults! I am very happy to get to know her and she is very cordial to each and every person. She knows our names and also leads me to be active by her example. She offers helpful tips about diet, lifestyle and safety for enhancing our everyday lives!
Her focus is giving us great workouts as our well-being is first and foremost. She should be considered a great asset of Lifetime Oakbrook! I am happy to be able to express my satisfaction with her presence. I loyally take at least 4 classes with her every week. She is continually sharing her knowledge and expertise with us!
Arora group free coffee or teas is on Tues. and Thurs. every week at 10 am. New classes besides Aqua and 360 are soon to appear on the schedule. Check your insurance plan and consider UHC with Renew active. Your monthly fee is included in supplement and advantage plans!

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★ 1

I am very disappointed with the environment that has been created an allowed at the Oak Brook location. This gym become like a dive bar full of drunk people and women who look like they are for sale. The facility and pool is beautiful, but heavy drinking is encouraged and the guests being allowed in are making paying members uncomfortable. I am a founding member and live in the community and continue to retain hope that management will change and this location will become the vision that as sold when it first opened.

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★ 1

I've been a member of Lifetime Fitness for quite some time now, and I must say that my experience with GM TK has been far from satisfactory. TK's management style and conduct have left me with a sense of disappointment.

Throughout my interactions with TK, I've noticed a lack of empathy and a dismissive attitude towards members' concerns. TK appears more focused on asserting authority rather than genuinely caring about the well-being and satisfaction of the members.

Furthermore, TK's communication skills are severely lacking. Attempts to address issues or seek clarification have often been met with condescension and a complete disregard for providing clear and helpful responses.

As a GM, TK should be setting a positive example for the gym's staff and fostering an environment of support and encouragement. Unfortunately, I've witnessed instances where TK's leadership has led to staff members feeling demotivated and unappreciated.

In my opinion, a gym should be a place where members feel welcomed, valued, and inspired to achieve their fitness goals. Unfortunately, GM TK's demeanor has created an atmosphere that falls short of these expectations.

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★ 5

I visited this Life Time location for the first time yesterday. I was greeted by Darius at the front desk. I had several questions. He patiently answered my questions and made me feel welcome. Thank you Darius! The remainder of my visit was positive. The staff members were friendly and the facility was very clean.

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★ 5

Very clean perfect equipments huge parking lot

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★ 2

No gym etiquette at all, management confirmed they can’t do anything about it, so it’s basically a place members go to sit on machines with their phones. plan on waiting 15-20 mins to get on any machine. Pool and bar scene on rooftop is nice and the main attraction. this just isn’t a place to get a serious workout in, more to go and be seen, get a set in or two on a machine in and hour, and hang out at the pool.

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★ 1

$50 for babies?! Who wants to leave them in the care of anybody play ridiculousness

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★ 5

It has everything you would need in a gym. Cold tub . Steam room

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★ 5

Nice place it beautiful inside

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★ 5

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★ 5

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★ 5

Great Facilty, equipment and locker rooms were awesome.

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★ 1

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★ 5

Outstanding Memorial Day weekend.... selection of music could have been a lot better but the environment was perfect with excellent weather.

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★ 1

I am very disappointed with this location, and people work here. I have been a member of about 1.5 years, and the way you are being treated by bringing your guess like you are no one. The same person who doesn't have membership yet can only come in as a guest once in two months? No matter who bringing him or her? This is what you call customer service? I would honestly put even 0 stars just because they way I have been treated.

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★ 5

2 years after the Grand opening this place is trying to keep the locations clean.

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★ 5

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★ 5

Love the water aerobics with Carrie..good workout.

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★ 5

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★ 5

More like a resort

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★ 4

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★ 5

Bar my favorite place

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Been going to the lifetime in Lake Zurich. Loved it and so clean. But I was in the area here in Oak Brook, so I decided to work out here since they are the same level gym. The girls' locker room is nasty. The hot tub water was murky. The locker room smelled like old towel. There were towels all around the hot tub area. Dirt and hair everywhere. Especially the floor. The treadmill screen I went on was glitching that I couldn't start the treadmill. Paying so much money a month, you figured they would keep this gym clean, even more so that it is a high traffic gym.

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★ 5

I loved this place

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★ 5

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★ 5

Best gym in the world. The e attention to detail and cleanliness makes the cost worth it.

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★ 5

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★ 5

Love it. It is nice and clean and bigger than normal ones and the staff is great. Also free lifetime waters for members

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★ 1

Horrible experience. Was not allowed to make a membership after calling prior to driving in. Wasted my time and gave me BS reason. Nick Is a uneducated menace to society and should be stopped. Does not understand basic company policy or how to interact with people.

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★ 5

I have been to many gyms but,I must admit since starting my workout trainings with Juliet Rodriquez I can finally see results. She is an amazing trainer and very knowledgeable on her techniques, anatomy and truly leads by example. The gym is amazing as well, very clean and friendly staff. Before I had lost my commitment of going to the gym and now I can adamantly say I look forward to going. Thanks Juliet

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★ 5

Amazing facility! Great staff!

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★ 5

Very clean gym, great machines and plenty of amenities. Chase at the front desk is awesome and extremely helpful with onboarding and touring.

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★ 5

This review is for Life Spa Oakbrook and in particular the manager Nicole. I had a mix-up with an appointment and missed it. I was charged for it as per policy. I emailed Nicole and she sought me out while I was at the spa. She and I had a long conversation and very kindly she agreed to reverse the charge. It was a calamity of errors…and I’m sure I bear some responsibility, however in that Moment of Truth, Nicole did the right thing to retain my loyalty.

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★ 5

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★ 5

Very professional. So happy that Izah is there as my stylist. She's the best.

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★ 5

Lifetime is focused on creating an environment that makes you want to return to workout again and again. The opportunities to improve your fitness and well-being are endless. What differentiates Lifetime is the professionalism of their staff and the elevated knowledge they bring to all aspects of physical health, maintenance and repair.

Personal trainer, Juliet Rodriguez, is the ideal example of Lifetime’s care and attention to the whole person. Juliet was able to help me eliminate the pain I’d experienced in my hips and shoulders for years.I feel like I have a physical therapist and personal trainer wrapped into one as she carefully customizes my sessions to help me stay strong in this next phase of fitness. The energy and commitment she brings each and every time is what sets her — and Lifetime — apart from other fitness clubs.

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★ 5

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★ 1

The Spa is not very accommodating. Becky aka Barbiebecs, Georgia and Nicole are absolutely unprofessional and unpleasant. When receiving services they do not allow you to have input on the cut of your own hair. It's a wildly inappropriate environment as you are able to smell alcohol on their breath. If you attempt to reschedule due to not wanting a drunk cutting your hair they literally yell at you. The gym itself is awesome, the Spa not so much.

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★ 5

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★ 5

I have been working out at Life Time Oak Brook for 15 months and I absolutely love it! I started my fitness journey working with the trainer Juliet Rodriquez. Juliet has 100% transformed my body by focusing on what it is I wanted and needed to work on physically. My goal was weight loss and strength. I have successfully achieved my goals with the guidance of Juliet. She has taught me the importance of proper strength training and nutrition. I also have to commend a few of the other trainers who have also helped with motivating me to want to show up and do my best. Brian, Jesse, Jack, Frank, Chase, just to name a few are always available for any questions about fitness, Overall, I have been so happy being a part of the Life Time Oak Brook Community! Thank you for again Juliet for always holding me accountable, I wouldn't be where I am today without you!

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★ 5

Have been coming to this gym for about 5 months. Place is clean, well maintained, has members that are friendly, clean up the weights, and overall create a good atmosphere. Machines are also new and well maintained. The weights area is large enough to accommodate everyone. Plenty of machines otherwise with a good variety.

Sauna and steam room area are clean, though I’m not sure why they made the sauna so small.

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★ 5

I love this GYM! I had signed up for many gyms in the past but this facility makes it so inviting to come. Iv been a member for 2 years and it’s stayed consistent. I take alpha and recommend Jerrys and Juliet’s classes. I’m also doing personal training with Juliet R. I have lost over 50 pounds and have gained muscle and on my way to building my dream physique. Without Juliet this wouldn’t have been possible. She goes above and beyond!

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★ 5

Oak Brook Life Time is great! Management Teams manage the place very well. Instructors are very knowledgeable, provide excellent guidance, instructions. Front desk people are very friendly, work effectively. Cleaning teams always keep the place clean. Enjoy my time everytime I am at this place. Much appreciate all efforts from various groups in helping us to maintain good health!

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★ 5

Best gym in the south suburbs, equipment is clean , gym is spacious , and staff and gym goers are friendly. Alex the front desk manager was also very helpful and accommodating.

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★ 4

Friendly staff... clean facilities

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★ 5

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★ 5

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★ 5

Wonderful health club!

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★ 5

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★ 5

Best gym hands down. Once you have a membership here, you won't be able go back to you regular gym. The amenities are over the top luxurious. Admittedly, I refrained from joining because of the cost. However, bathrooms/spa alone are worth the monthly membership fee.

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★ 5

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★ 1

Place is not well kept and constantly completely filthy. For $150-$200 a month you would think this place would be in tip top shape constantly. The upstairs weight room is full of high schoolers that use the space for socializing and not cleaning up after themselves. All of this is happening while the staff walk around pretending to sweep the floors and not do anything about making the experience better for the guests. Hire some management that will get things done and listen to us members complaining in your reviews. I have been to so many gyms over the past couple years with traveling for school and this has to be the worst or a close second. Please, for the love of god save some money and get a membership somewhere else as this place is not worth it. I do not write reviews often as I am not hard to please, but I am going out of my way to try and help someone considering getting membership here.

Also, did I mention they put trash cans in the middle of the gym floor because they have had ceiling leaks for the past year? They had a couple leaks even in the entrance to the place and still have not fixed it. Just yesterday as well, they had a complete power outage and shut down the place. As I said, hire some management at this place and stop hiring kids! Rant over.

Source: Google

★ 4

Best gym in the area.
I am surprised that even this upscale location does not have aquatic sound bath. I will definitely become a member if they have that Service.
I mean nowadays you can do most of the exercises at home. If they can add some value to their pools, it's a way to attract health aware customers.

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★ 5

WSPANIALE MIEJSCE DLA MOICH MALUCHOW NA ZAJECIA REKREACYJNE.

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★ 5

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★ 5

Its lifetime ifkyk.

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★ 2

Update:
Adjusting review to 2 stars because of the non-thoughtful, canned response I received.

First off, I want to say how awesome the instructors and trainers are at this gym! They’re amazing, especially Sarah K, Christina G, Jesse, Saira, Maryam, Quincy, and Frank K. They are amazing and passionate about what they do and really care about the clients. Here is my big criticism, especially as of more recently. Me and my family are big class goers and are at the gym 6-7 days a week. But we also work full-time. However, there is a definite lack of classes Friday evenings and late morning/afternoons on weekends. Also… they’ve been cutting a lot of evening classes. After talking to many of the instructors, they are all willing to teach these classes and the need is there. I’ve even talked to several patrons who are disjoining because they feel that they’re being singled out because they work full-time. Specifically as an example, there has been a high demand for a Friday evening class, with Alpha Fight and perhaps GTX, and a noon class on Sundays. These requests for these classes have been made by both patrons and instructors and are not being heard. That is a problem. Recently, there was a 7pm GTX on Wednesday added which was great, but that type of inclusion of people who work has to occur more, not less. And there needs to be more to satisfy the later weekend crowd.

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★ 5

A little bit on the pricier side of gym. BUT......... WOW definitely top notch in every single way. Cleanliness definitely is a thing here in a GREAT way. Daily user of the gym still member at another gym down the street that start with the letter X. And this by far by a long shot is the best gym I have been to. ONLY issue I see is they should have a referral program.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Great gym worth every penny

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★ 3

This place has kind of lost it’s spirit. I joined back in July of 2021 and thought this was the place to be. Flash forward to 2022 and it doesn’t have the same Vegas club gym vibe like when it first opened. However there are some workers that do make it feel welcoming.

At the front desk, Patty, Nick, Alex and Chase do an awesome job with welcoming members in and just making small talk.

For studio classes six rockstars of the studios have to be Aubrie N, Rachel D, Sarah T, Quincy M, Maryam M and Donna T. They do an awesome job making dynamic classes. Some of the other instructors classes feel very predictable with same moves and music week after week.

Juliet is an awesome personal trainer that really gives you no excuse to keep going during your workout. Definitely pushes you to go past your comfort zone.

In the Spa… Sherry, Mimi, Becca and Dina do an amazing job with making sure their clients are pampered and look amazing after leaving the spa. They are worth every penny and deserve the recognition.

In Aquatics Tori and Gianna do an awesome job making sure the pool deck is always clean and organized.

Logan, Anna and Javy in ops, do their best to keep this massive club clean
However, something that can be annoying is that sometimes there is an ops team member who I don’t know her name but she is always at the front desk but doesn’t clean when the first floor is pretty messy.

Another downfall is the lounge, the lounge closes too early and there is a bar tender who struggles with making good drinks. I think more education would be better for her. Not to make it all negative but Kelly does an awesome job providing quick service and exemplary drinks.

I hope this feedback can serve as useful for the GM.

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★ 5

Great gym with everything that you need!! This place can literarily be you second work or house.

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★ 5

I live the trainers Jessie and Lauren

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★ 4

They're exaggerating with chlorine in all pools. I'll start feeling like Michael Jackson soon.

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★ 5

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★ 5

Lifetime kinda good

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