★ 1

Not sure how this place is considered luxury.

- mens bathrooms is always flooded with sewer water due to toilets clogged
- dry sauna is way too hot
-whirlpool never cleaned i see band aids floating all over
- pool is never available for lap swimming and when it is only two lanes available at a time making ot difficult to share with others who come to just splash in the water. Plus water is never cleaned I smell high levels of chlorine which always irritates my skin
-mens shower floors are gross. I got a bad fungal infection twice and had to have laser surgery to remove
-mens locker room towels are dirty i got skin rashes on more than occasion.
-previous personal trainers (Robert Bill and Patrick Murphy) gave me stink eye and evil stare whenever I bring up issues to management about poor service. They are the worst trainers in the industry with such bad attitude and racist demeanor.

On the positive side, the cafe is great. U was always treated with respect there and they all knew me by name. If it were not for the cafe this location would have received a 1 star review.

Source: Google

★ 5

Source: Google

★ 5

Single word:Amazingness
It worths your money.
Great classes, super clean, everyone is kind.
Family friendly.

Source: Google

★ 5

Source: Google

★ 1

I had a positive experience when I first started with Lifetime in Old Orchard. However at some point, a couple of staff started to mock me, which of course is highly unprofessional.

I did have an issue of taking a little longer leaving the gym at closing time. This one time in particular I had stayed much longer than usual, which I take responsibility for. A particular staff member with whom I had an issue with in the past threatened me that if I continue to be late she will send a male staff into the locker room while I am changing. I was naturally shocked and reported this to the management. Yet it appears nothing was done about it.

I had since that incident greatly improved my time and was working on not leaving late. One night when I was not particularly late, as I was about to leave the gym around the same time as two other women, and I was going to leave the gym 2 minutes later.

At the same time 2 female staff members were hanging around just staring at me looking like they were up to something. Suddenly, a male worker came in while I was finishing changing. He took a look at me, said nothing and then instantly left as well as the other two female workers. I was again shocked and didn't know how to react.

My parents and I reported this incident to the gym manager and the one of the district managers in person. They said they would take care of it, and seemed genuinely concerned, however as far as I can tell it seems like nothing was done about it, as the same workers are still there and one of them still has the nerve to laugh at me if I am to come to this location.

Lifetime never followed up with me to let me know how they resolved this, so that's why I stopped going to this gym.

Source: Google

★ 1

Imagine thinking this is a “luxury” gym. Just look at the demographics alone. This gym is a glorified LA Fitness for people who just don’t know any better.

Midtown and Equinox are both priced the same and you get a cleaner club with a much classier clientele.

Source: Google

★ 2

Source: Google

★ 1

Extremely disappointing for a place that claims to be “luxury.”
I joined Life Time Fitness in Skokie a year ago expecting a high-end experience, but it’s far from it. The bathrooms are often dirty — I’ve seen blood or urine on the toilets, hair and shaving debris left in the showers, and trash or napkins scattered on the floor. The machines are rarely wiped down and don’t feel properly maintained.

For how expensive this gym is, the cleanliness and upkeep are completely unacceptable. The staff also don’t seem attentive or professional, which makes the experience even worse. It’s marketed as a luxury gym, but it’s anything but that. Definitely not worth the high price.

Source: Google

★ 5

I LOVE the out door pool. We are so lucky to have a lovely outdoor experience this summer. The engineer was able to keep the pool open during the late august cold front and we are able to experience this lovely warm September in a clean environment where the temperature of the water is perfect. Thank you!

Source: Google

★ 5

Great place!!!

Source: Google

★ 2

The basketball league play games that took the whole basketball court during the prime time (7-9pm). Those games should not be played there when many people come to gym mainly for the court.Not very cool!

Source: Google

★ 5

variety, quality, scheduling.

Source: Google

★ 5

Source: Google

★ 5

I walked into the establishment the other day and was greeted by a young man. I believe his name was Christopher S. Upon arrival, he was absolutely refreshing, I had a million questions. And he had an answer for every one!!! I definitely am considering a membership here. Just because of the great customer service hats off to you, sir. Most gyms are the same, but this one stands out because of the time christopher took with me to make sure I was well informed and I left with more knowledge then I had walking in.

Source: Google

★ 5

I’ve known Jon for over 20 years, starting back when he worked at Xsport Fitness, and he has always stood out in the fitness industry. Back then, Jon was the popular guy at the gym with all the muscles, and I truly looked up to him when I began my own fitness journey.

What makes Jon exceptional isn’t just his passion for fitness—it’s how much he cares about others’ experience in the gym. He understands how frustrating it is when a machine is down because he’s just as dedicated to training as the members are. That’s why he’s always quick to respond, fixing equipment right away so workouts aren’t interrupted.

Since Jon joined Lifetime Fitness at Old Orchard, the gym has never run smoother. The machines are always up-to-date and working perfectly. Just today, during a packed Labor Day weekend, I walked by a broken machine and Jon immediately reassured me: “Give me 2 minutes and I’ll have it fixed.” Sure enough, he delivered—like he always does.

Jon is not only skilled and reliable, but also a genuinely great guy—friendly, funny, and approachable. He goes above and beyond every single day, and I feel truly blessed that he’s part of Lifetime Fitness. Honestly, there’s no one like Jon.

Source: Google

★ 1

If you value your property, avoid this place at all costs. My stuff been stolen on multiple occasions here and i have only been a member for 3 weeks. Absolute disgrace of a place. For $200 a month and all you get is staff who are completely unhelpful. my partner has has over $300 worth of items taken on him, it seems to be by staff too. Staff told us they have our items in the back room for us, when we go to collect them they are gone? i believe it was staff who stole my stuff too unfortunately. They wont allow you to check the cameras, as 'you need to report it to police'. will definitely not be renewing my membership here

Source: Google

★ 5

Best gym! Mike, Christopher and Tony are all great

Source: Google

★ 1

Less than one star.
I’m so upset with the service there , staff is absolutely mean and attitude people…
I have no idea about the names , but I will tell you the time I went to this strange circus: 14:20 I join , I’m a member of Vernon Hill lifetime ,
so I was close I race my price to more expensive , just cause I was expecting at least the same good and quality service.
Poor me … reception is fake faces, sarcastic smiles , outdoor pool , don’t have a towels at all , same like women’s changing room , all attendants were rude, and what was the final , it’s anti sanitary conditions everywhere…. I did ask a cleaner lady in the women’s locker room to pay attention on shower where is for long time no cleaning happens , she said that she gonna do that after one hour . They are running of the people.
Lol!!!! Disaster!
I have no words , few pictures from my side , here !!!!
I’m shocked!
I will better drive longer to my previous location , but I were hoping they is the same ( this one even expensive.🫣)
My mood is spoiled, I hope my health is gonna be okay after visiting.
Please , do improve your staff attitude 🙏🏻
And I wish motivation for those people to do not ignore a tips from the customers.
Of course there is the pluses : Staff in cafe were absolutely friendly.
Thank you ☺️

Source: Google

★ 1

Glorified LA Fitness.
My wife and me joined this Gym as we moved to the suburbs, thinking we might be upgrading our experience from FFC west loop (our previous gym). But it is such a downgrade from FFC. This facility need not just maintenance but a full renovation. Equipments are Old, Facility is not clean, bathrooms are filthy and Pool is not clean. we are paying $279 and i dont even prefer to take a shower here. This facility needs proper management and maintenance. I am looking for an alternative with the current state of this gym. Disappointing experience.

Source: Google

★ 5

Source: Google

★ 1

Locker room is not secure at all. Be prepared to loose all your belongings. A lot of thieves there

Source: Google

★ 1

I had a very disappointing experience at Lifetime Old Orchard. The staff is consistently rude and unhelpful — they seem completely disengaged and uninterested in assisting members. The facility itself is filthy and poorly maintained, which is unacceptable for a gym at this price point. The crowd is often loud and unruly, creating a chaotic atmosphere that feels more like a budget gym than a premium health club. Honestly, it’s worse than some LA Fitness locations I’ve been to. I would not recommend this location to anyone. It’s a poorly run establishment, and the staff is the main reason why.

Source: Google

★ 5

Best gym anywhere in the area by far

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★ 4

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★ 5

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★ 5

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★ 1

Overall decent gym with good equipment. Locker rooms are always messy and have unqualified staff who dont know how to run a place when in a rush. Theres almost always no towels for anyone to use on weekdays around 5-8 pm. Employees are extremely entitled and rude. Ive worked many service jobs and never have i been so condescending with the people I am working for unlike the employees here. This is something i see especially in the locker room and cafe. The workers fail to realize that we are the ones paying a premium to go here not them.

Source: Google

★ 4

Source: Google

★ 1

I live in Schaumburg, so opened account in Lifetime Schaumburg. But sometimes due to work I go to Skokie Lifetime. I genuinely didn’t know that 2 places have 2 different membership fees. I entered Skokie one at least 4-5 times without any issues. But later was refused access. I think Lifetime should come up with same price, either decrease it all by 10$ or increase. Coz it is so inconvenient. Customers don't mind about price, it’s just poor delivery of information and poor customer orientation that you guys have.

Source: Google

★ 1

Disgusted. Club advises of adding ice tub, as well as increasing fees. 7 months later, no ice tub, but increased fees. Amenities include: paying $175, toilets clogged for hours, no toilet paper, tissue and hand paper dispensers empty. Steam room has towels left behind by patrons. Clientele has no respect for gym dignity, staff afraid to enforce rules. What a shame. I came from Xsport and expected greatness, I left with shame and disguist.

Source: Google

★ 5

My favorite place after my home. The energy and people gives me the good energy and the motivation to come back every day.

Source: Google

★ 4

Lifetime is a nice gym. People who work there are great. Now the "nice YMCA" issues.

The gymgoers. There's a culture of not racking the weights after using them, particularly for the MVPs that use 2+ plates.

Secondly, while a few will wait, people love asking to split pool lanes with an assumption it's a yes, which gives it a nice YMCA kind of vibe rather than the athletic country club they're going for.

So, good facilities, great staff, makes it so early in the morning it's a great place to work out, but your mileage later in the day may vary

Source: Google

★ 2

Coaches and the community all seem great here. My problem with here is cleanliness. I went here around 5 am and found a dead cockroach on the floor near the treadmills. It’s clear that the floor’s not being cleaned properly even at the end of the day. My husband also went here late at night around 8 pm and found the place to be quite filthy and found hair in the water fountain. For a club that emphasizes premium and luxurious experience, this was a big turn off for us.

Source: Google

★ 2

People coming in the sauna with their dirty shoes,clothes sweat from gym inside and step up on chairs ....where people seating in swimsuits
Can you somehow regulate it please?

Source: Google

★ 5

Michael and Garry are the best and very helpful

Source: Google

★ 1

I joined Lifetime Fitness Old Orchard at the end of last year and ended my membership a few months later due to a string of concerning experiences that were consistently mishandled by one particular staff member.

The same young guy in a black jacket, who I believe holds some form of assistant management role, was involved in nearly every poor interaction I had.

About two months in, one of my credit cards was stolen from my locked locker. The thief attempted to charge $7,000 in Apple products. I reported it immediately to the staff, including this same young guy. I didn’t expect Lifetime to cover the cost since my credit card company handled it, but I felt it was important they knew something serious had occurred. His reaction was indifference. He told me I’d have to file a police report if I wanted them to do anything, missing the point entirely. I was trying to raise a security concern that clearly needed attention. He seemed more annoyed than concerned.

Roughly a month later, I noticed kids entering the steam room and spitting, literally spitting, on the sensor to trigger more steam. I mentioned it to a locker room attendant who agreed it was disgusting. I also tracked down the same young guy again and raised it with him. His response was, “Kids do stupid things.” No follow-up, no communication to members, no interest in addressing a real hygiene and safety issue.

Then in late March, I spoke with him once more and told him I wanted to cancel my membership at the end of April. He took my phone and processed what I believed was a cancellation for the correct date. But instead, the membership was canceled for the end of May. When my card was charged in early May, I called the front desk. A staff member told me a manager approved a refund. I appreciated that and assumed it was resolved, until I checked my statement on May 12 and saw nothing had been credited back. I left a voicemail, and no one ever followed up.

One last anecdote worth noting: when I first called about joining, I’m fairly certain this same staffer thought he had ended the call and muttered, “I hate my life.” I let him know I was still on the line, and the call ended abruptly. That moment turned out to be a fitting preview of the attitude I encountered throughout.

To be fair, the one bright spot was the personal trainer I worked with Thasla. She was excellent, professional, responsive, and always tailored her approach to my goals. She was the only part of the experience that lived up to what Lifetime markets itself to be.

But overall, Lifetime Old Orchard failed in three key areas: security, cleanliness, and accountability. And even worse than the issues themselves was the apathy I received when I tried to bring them to light. If you’re considering this gym, I’d suggest thinking carefully about what kind of environment you want to spend your time and money in. In my experience, this place still has a long way to go.

Source: Google

★ 4

The classes are wonderful and the gym is incredible. Going to lifetime is a great way to meet people and get an excellent workout. Although, parking is limited.

Source: Google

★ 5

I got a simple set of highlights, cut and blow dry by a man named Sean at the salon. He was wonderful to talk to and did a great job listening to my needs. My hair came out amazing and feels so healthy. Thanks again for your service!!

Source: Google

★ 1

WORST haircut of my life. I asked for subtle highlights that blend with my natural hair and they gave me streaks of bleach. Left feeling worse than when I came. The guy dropped his tools genuinely like 6 times, and I wanted my bangs to be even like every other haircut I’ve had and he told me halfway through that I had a cowlick and wouldn’t be able to- then after asking him again to please even my bangs he did. When I went to checkout I told her I wanted to add a 10% tip and she was pressuring me saying the minimum on the machine was 15%. This is the same place that got bleach on my clothes in the past but I never said anything until now because they reimbursed me for my damaged clothes. Realized the hard way there’s a reason the salon was basically empty. Cried this morning.

Source: Google

★ 1

Reservation for group class means nothing.
It is better to say first come first serve.
Very disrespectful ☹️

Source: Google

★ 4

Very nice facility with lots to offer a variety of ages. Super friendly Tony at the front sets the tone, as do many others! I love the space, has lots of classes, machines, weights, plus an indoor and outdoor pool. Staff is very helpful and welcoming! My only suggestion would be to add more light in the classes such as Pilates fusion. I couldn’t see what the teacher was doing because it was so dark in there. Other than that, this is a wonderful place for everyone!

Source: Google

★ 5

I came in to look around at this location and was greeted by an amazing young man Christopher at the front desk and he answered all my questions and I decided to come back for a tour because of Christopher's great customer service I will be back.

Source: Google

★ 1

Classes all over the gym taking space, blasting their own music and screaming through microphones to people literally standing in front of them!! If you're looking for a mind clearing quiet workout look elsewhere and save a bundle....

Source: Google

★ 5

I love this place, and it is always great 👍🏽

Source: Google

★ 5

I used to go to Xsport in Skokie and found that the quality of that gym declined rapidly during Covid . I decided to jump ship and join Lifetime and I am glad I did. The gym is relatively well maintained . The staff is pretty nice and I always get a warm friendly greeting from the front desk, especially from Christopher , who is always helpful professional and a great people person.

I also love the fact that this gym is diverse !

Thanks for making my gym experience great !

Source: Google

★ 5

Source: Google

★ 4

We have been a member for over 10 years and it’s keeping up with growing demands of the area. Nice folks and well maintained equipments. Like it much better than the one in Northbrook.

I’m m glad the police does patrol the parking lot as there are some troubles once in a while.

Source: Google

★ 5

Great place

Source: Google

★ 4

I REALLY love the abundance of ellipticals at this gym. I also like the large couches in the front.
I also like how it feels a little dirty, let's me know I'm back home visiting. But really, for a lifetime...
Compared to my home gym, I do not get a friendly hello or goodbye when I visit.

Source: Google

★ 5

I highly recommend Lifetime Skokie location. The operations team is second to none. Mary’s staff is not only friendly but also highly skilled at keeping the facility organized and clean.

Source: Google

★ 5

I’ve been a Lifetime member for over seven years, and this location never disappoints. The atmosphere is top-notch pure luxury and the front desk team is always friendly and welcoming. But Christopher truly sets the bar for exceptional customer service. He’s the kind of person who makes every visit better, always greeting me with a warm smile and genuine enthusiasm. His professionalism, kindness, and attention to detail make a lasting impression. It’s rare to find someone who consistently goes above and beyond, but Christopher does just that. Love coming here!

Source: Google

★ 1

Profit Over People—Avoid Lifetime Fitness

Lifetime Fitness prioritizes profits over customers. Despite constantly increasing prices for no apparent reason, their focus remains on upselling, not member satisfaction. Staff is dismissive, facilities feel neglected, and the corporate culture clearly values money over people. If you want a gym that cares about its members, look elsewhere.

Source: Google

★ 2

Over flow always. Swimming pool always have to share with kids swimming lessons. Not tha clean anymore

Source: Google

★ 5

Two weeks ago I visited a beauty salon for a facial scrub and massage. If I'm not mistaken the cosmetologist's name was Elena. I want to say that I am delighted with the service. I received 1.5 hours of enjoyment, professional skin care and recommendations. To be honest I did not even expect high-quality services in this center but now I am your regular customer! Highly recommend! Thanks!

Source: Google

★ 5

The best clubs around.

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★ 5

It is amazing place in USA , today I met with Jose Santiago to talk with him about my goals weight loss journey. He is so nice person . Everyone in Life Time is so professional. Happy to be the part of this family 😍

Source: Google

★ 5

Perfect place to relax. 👳‍♀️🏊‍♀️🥰

Source: Google

★ 5

Source: Google

★ 5

Christopher is an angel! Great gym, even better people

Source: Google

★ 1

No water 🤣🤣 overpriced gym and no running water

Source: Google

★ 5

Christopher S. is my go to guy at this facility - best customer service here at the Old Orchard location.

Source: Google

★ 4

Not the best Lifetime but definitely a nice one. When they add more locker room bathrooms, I’ll be 100% happy.

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★ 1

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★ 5

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★ 5

Long time membership with an incredible dedicated team of employees and an outstanding general manager

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★ 5

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★ 5

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★ 5

Great place

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★ 4

Clean gym, lots of amenities. Never had to wait to use equipment. Expensive, but you get what you pay for!

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★ 5

Source: Google

★ 5

Source: Google

★ 1

Overpriced for not being well maintained. Took my business to East Bank.

Source: Google

★ 5

I have been a member for almost 10 years. My family and I enjoy the club for so many of their services. Staff is so helpful and welcoming. Especially Megan at front desk. She is very nice lady. She has nice attitude. She deserve 10 star.

Source: Google

★ 5

Absolutely love Life Time, specifically the Old Orchard location. At this point, it’s a community, not just a gym. The staff here treat members like friends and family, with the new management, it’s been even better. The fitness floor is great, machines and free weights are amazing quality, and the cardio equipment is up to date. They also have pickleball and basketball courts as another form of cardio. Want to shoutout Paul and Daniella in concierge, and Connie at the Cafe!

Source: Google

★ 5

i’ve been a consistent member at lifetime as i am also a student at uiuc and i reinstate my membership every summer and every time i’m back home. i always recommend lifetime to my college friends and it’s guaranteed that the membership is worth it in the end. the staff make it worth it as well, shoutout to Chris adam and Paul at the front. another shoutout to adam and gabe at the towel desk who keep the gym clean! 10/10!!!

Source: Google

★ 5

One of the best gyms around!
Front desk Daniella and Chris make the gym a more exciting and welcoming atmosphere, highly recommend going to Old Orchard Lifetime!

Source: Google

★ 5

Paul and Daniella are amazing at creating a welcoming atmosphere at the gym, making it incredibly friendly for all members. Their dedication and enthusiasm are evident in every interaction, contributing to a positive and supportive environment. My favorite part of the gym is obviously the fitness floor and the pool deck, the hot tubs, sauna and steam room. Thanks to Shahd, the new general manager, the staff has been improving significantly, leading to an overall better experience. I highly recommend!

Source: Google

★ 5

The gym environment is amazing, and the lobby is clean! The staff are very friendly and encouraging. They always make a conversation, Paul and Daniella are fantastic! The gym is highly recommended

Source: Google

★ 5

I was brought in as a guest today with my brother and I have to say that this gym is amazing and the staff are incredible, specifically Paul and Daniella at the front desk. Connie and Wahid in the cafe were great taking my shake order after my workout. Overall, great experience!

Source: Google

★ 5

The gym is amazing, and people already extremely friendly. Michael and Daniella are helpful and friendly, i needed information about pausing my membership and they gave me all the information i need. Love it here!!

Source: Google

★ 5

Daniella and Paul were so helpful today! They were very kind and welcoming, I had a few questions regarding my membership and they assisted me with quick, easy, and memorable service!

Source: Google

★ 5

i have been coming here for a few months now and i have to say this is one of the best gyms that i have been registered at. i took some of the signature classes, GTX and Alpha and they were amazing! special shoutout to Michael and Izabel at the front desk, they are very welcoming and helpful. jocelyn and adam are also very nice at the towel desk and they keep the place looking amazing! the cafe also have amazing food options and shakes!

Source: Google

★ 5

GREAT STAFF!! Paul and Daniella make the environment very exciting and something to look forward to! The gym is amazing and great equipment

Source: Google

★ 5

Lifetime is an amazing place to workout with all the amenities that you need. The staff is amazing, Paul and Daniella are very charming and friendly!!

Source: Google

★ 5

I was brought in as a guest and Daniella and Paul at the front desk were very welcoming. They made my experience very enjoyable.

Source: Google

★ 5

I came in to workout today and I wanted to share that this is the friendliest lifetime I’ve ever been to. Paul and Daniella were extremely welcoming and amazing and the cafe has very good food!! The lobby was clean and amazing

Source: Google

★ 5

Paul is the best thing that happened to lifeitme. his member engagement is amazing and is always keeping in touch with our pickle ball people.

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★ 5

Danielle and Paul were awesome, was having issues with my app and took the time to help out and explain it.. appreciate them

Source: Google

★ 5

My husband and I were greeted by Christopher Shunnarah and gave us a tour he was so knowledgeable and what a smile and so handsome. Thank you lifetime and most of all thank you Christopher we will be joining.

Source: Google

★ 5

I had the pleasure of meeting Christopher who gave me a tour and was so impressed of his knowledge and great personality! I was sold immediately! Great job Christopher and can’t wait to see you at lifetime!

Source: Google

★ 5

Definitely one of the more premier gyms I’ve visited. A great environment filled with great people. A special shout out to Daniella and Chris for being super helpful and friendly each time I visit. The gym itself is loaded with plenty of fitness equipment and luxurious amenities.

Source: Google

★ 5

Chris Adam, Izabel, Michael, are all extremely helpful and provide excellent customer service. The General manager Shahd Sweis is an exceptional manager and human that cares for everyone that comes into the club. They are a huge reason why I choose to continue coming to this location, and most of the front desk employees are extremely helpful at resolving issues rather than creating them.

Source: Google

★ 5

The LifeTime in Old Orchard has to be one of my favorite locations, not only is the equipment great to use but the staff is even better. Chris and Daniella are always helpful and friendly whenever I walk in an automatic greeting and anytime I have any type of questions about my membership they are right there to help!

Source: Google

★ 5

Paul has amazing conversational skills at the front desk, effortlessly engaging with everyone who walks through the doors. Having staff like him at the gym adds a wonderful touch, making members feel valued and enhancing their overall experience

Source: Google

★ 5

Exceptional service provided to me and my friends by Paul and Daniella. This gym includes a broad variety of different activities for any age to have fun. Paul and Daniella answered any questions we had in mind and guided us to the solutions we were hoping for. Definitely coming back soon.

Source: Google

★ 5

I went in for a tour on Thursday and I just want to say that there is so much that this gym has to offer for all ages. From the kids academy to the basketball and pickleball courts and the group fitness classes, this place has it all. Special thanks to Paul and Michael who greeted me at the front when I came in. Another thank you to Daniella who gave me the tour. She was very knowledgeable and felt like a friend. Will definitely be signing up online! 10/10 recommend.

Source: Google

★ 5

I called lifetime and spoke to a gentleman named Chris. He was so kind and helpful that I wanted to let you know that he truly was helpful and went above and beyond to answer my questions. Great employee!

Source: Google

★ 5

Love the environment at Lifetime! I enjoy going after work for some much needed exercise. The staff is super friendly. The front desk employee Chris Shunnarah is always there with great customer service. Would recommend this gym to everyone

Source: Google

★ 5

This last week I received a tour of the gym grounds by handsome young man Zaia. The tour was seamless and informative and I believe I will be coming back.

Source: Google

★ 5

Best gym ever! Spacious, great people, and great staff! Chris and Daniella are very knowledgeable, welcoming and make me feel like I’m apart of the family!

Source: Google

★ 5

Christopher Shunnarah excellent customer service. Even when he's not at the front desk he is still helpful at the gym. I love his warm smile.

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★ 5

Christopher Shunnarah has the geatest smile when he greets me every single day. He is one of the reasons i continue to come to the Old Orchard location. Thank you Lifetime for employing an amazing young man.

Source: Google

★ 5

I’ve been a member for about a month now and the person at the front Paul helped me with a smooth sign up process and it has been a pleasant experience so far!!

Source: Google

★ 5

I had a great experience at this lifetime location. Staff at the front desk were incredibly knowledgeable and kind. A special thanks to Daniella and Paul for answering all of my questions and being so courteous!

Source: Google

★ 5

One of the most luxurious gyms I’ve ever been to. Front desk staff always greets me with a smile. Feels like family, so it’s easy to be consistent when the atmosphere gives a warm welcome vibe. Daniella, Paul, Chris, Michael and Izzy and others have such a positive energy, which set the tone. Such a great variety of different workout equipments and has the best layout I’ve worked out in. Recovering in the spa area with the pool, sauna and the hot tub is a perfect way to complete my workout. Love that they have amenities in the locker rooms. Can’t forget to mention kids Academy staff and kids activities are unmatched.

Source: Google

★ 5

Wanted to just send a shout out to some really amazing staff members who always greet me so politely and kindly. Honestly, every staff is incredible. But love Daniella, Paul, Izzy, and Michael. Lifetime is amazing and the best. Kids academy & cafe are also doing an incredible job all the time! Highly recommend this gym it’s worth the membership and every penny towards it.

Source: Google

★ 5

Hands down the best fitness club on the north side. Every new year I join a new club and cancel 6 months later. Lifetime was my final membership and haven’t changed since. Exceptional customer service, state of the art equipment and the activities for the kids are def a huge help! Daniela and Paul are awesome! Always smiling and ready to help!

Source: Google

★ 5

Daniella is super helpful up front always. And paul is just as great. Super clean facility.

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★ 5

Daniella and Michael are the best - tremendous service and attentiveness every time

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★ 5

I love this gym, I joined for the kids and they adore the pool in the summertime! Great atmosphere and the staff is amazing. My kids love Daniella!

Source: Google

★ 5

Only came here as a guest with a friend but I was really impressed with the customer service here. Daniella and Paul were both so helpful. They answered every one of my questions and made me feel so welcome. Will definitely be coming back for a membership.

Source: Google

★ 5

The Skokie location is super clean and fun to workout at! The staff is amazing especially Daniella and Michael at the front. They are welcoming and professional and very friendly. I can always find clean towels in the locker room and I’ve seen the staff frequently sanitize the equipment. I highly recommend this health club!

Source: Google

★ 5

I recently had the pleasure of interacting with Zaia at the this location and I must say, his service was exceptional. From the moment I walked in, Zaia greeted me with a warm smile and a friendly demeanour that made me feel welcomed and valued as a guest.

Source: Google

★ 5

Amazing customer service by the greeters/front desk. Zaia K and Christopher S answered all my questions and gave me a great tour of the facilities. Definitely coming back!

Source: Google

★ 5

I want to command a great young man by the name of Christopher Shunnarah for his great customer service and just a love for sport!! He is great!!

Source: Google

★ 5

Chris adam at the front desk was so helpful when I had a problem with my membership. Thank you Chris.

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★ 5

Chris Adam in concierge is the best!!

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★ 5

Chris Adam in concierge is always there to help me whenever I need it most.

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★ 5

Chris Adam in concierge is always welcoming and helpful!

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★ 1

The dryer in the men's section has been out of order for two months, and the shower most of the time in the evening is very dirty and there is no cleanliness or services. Why??? I am a member and pay $160 every month!!!!

Source: Google

★ 5

Been coming to this gym for a long time and I wanted to shoutout the front desk worker Chris! He always has a smile and great energy. Whenever I have any questions or concerns, he is extremely helpful!

Source: Google

★ 5

Daniella and Paul at concierge were amazing. Very accommodating and knowledgeable, and helped me with every question I had. I'm definitely coming back everyday!

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★ 5

When I approached the staff members with a few questions regarding the locker room, Daniella and Izzy thoroughly answered and provided me with the exact solutions I was hoping for. I was very satisfied with my experience at LifeTime and will be coming back soon.

Source: Google

★ 5

I came as a guest and it was a great experience. Daniella and Izzy were very accommodating and welcoming even though I wasn't a member. Good service goes a long way. I may consider joining because they have a great child care program that allows for a quick workout for parents.

Source: Google

★ 5

Daniella and Izzy were amazing, answered every question I had very thoroughly and they were very professional, knowledgeable and courteous.

Source: Google

★ 1

I've been a member of this gym for several months and, unfortunately, I have to express my concerns regarding the current general manager. While I understand the need for strong leadership, the manager's overly controlling behavior has created a hostile and unwelcoming environment for both members and staff. This manager frequently micromanages the team, often in front of members, which is not only unprofessional but also disruptive to the gym's operations.

Additionally, I've witnessed several instances where the manager's interactions with staff and members have been unprofessional and discourteous. Constructive feedback is essential for any business, but it should be delivered in a manner that is respectful and conducive to growth. Unfortunately, this is not the case here.

I genuinely enjoy this gym and appreciate the hard work of the staff, but the negative atmosphere created by the current management is driving members away and affecting the overall experience. I strongly urge the corporate office to review these concerns and take appropriate action to ensure a positive and professional environment for everyone.

Source: Google

★ 1

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★ 4

Just steam no dry at locker . The one in Northbrook is better

Source: Google

★ 1

Very spacious, clean. It upsets me that some of the pool staff are very rude. Treated unprofessionally. They may be good at saving people, but they don’t know how to communicate with people politely and don’t value clients. This is not the first time this has happened.

Source: Google

★ 5

When I came to register, I had doubts about this club. But a man gave us a tour, his name is Zaia. He was very friendly and attentive to us. It felt like you were just having a conversation with a friend. Although I don't speak English well, it didn't hurt. This helped me make a choice in favor of this fitness club. When I came with my family for the first time, Zaia greeted us like old friends ☺️

Source: Google

★ 2

Modern day prices with ancient rusted equipment. Not enough space. Everything cramped up.

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★ 2

I was about to sign up, and when I came to see the club or just to know the terms and conditions, and price, the guy said “what do you want to know?” which was very rude and he totally didn’t want to show me anything or just explain anything. It was me who was talking and asking more rather than him. He was not friendly polite, willing to explain anything, or just «presentative” . It seems like they don’t want new customers. Overpriced for such bad customer service. I wish I knew his name so I could write it here. But ! The people at child care were super nice and had a great customer service. That’s the only reason why I put 2 star instead of 1.

Source: Google

★ 2

I do love the gym and truly should deserve a 5 but the fact that it’s been so long since my favorite cardio machine has been working properly. They have maybe 6 Total Body Arc Trainer Machines and the one by the glass is THE ONLY fully functional one. The rest don’t incline at all I’m actually shocked that a gym such as Lifetime would have these issues and go unfixed for months!. It’s very inconvenient if one person is using the machine I’d be forced to use something else and I hate that.

Source: Google

★ 5

The new management team at Lifetime Old Orchard has brought the club back up to the quality and standards one expects from LT.

Source: Google

★ 5

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★ 1

I think it’s important I share my experience. Because I would have given LifeTime 5 stars a while back. & was a big advocate for others to join at one point & time.

Due to my skin tone , I’m not afforded the same comfort as the other patrons , which is consistent amongst my other friends who attend this location. & some who have cancelled membership due to this VERY MATTER! Skokie is diverse & the employees should respect every patron that walks in the door EQUALLY.

The amenities are nice. But limited arbitrarily based on who you are , and/or how the microaggressive yoga instructor or Lifeguard are feeling that day, which is preposterous behavior, for people who are in theory customer success representatives.

All in all, facilities are nice. But packed for a large portion of the day every day. The amenities look nice on paper but there will be a miserable employee who will arbitrarily intrude on your workout , comfort , and experience due to their PERSONAL MISERY. When you combine that with the price (which I saw the value in until these semi-recent and consistent discoveries , I wouldn’t say it’s worth it. Especially if you aren’t white. Teetering on the edge of Cancellation & legal action if I’m being honest.

Proposed Solution: Don’t hire physically unfit people to work at a Premium Gym. Science says working out is correlated to happiness. You can’t trust those who don’t have a relationship with the gym to navigate your customer experience it reflects poorly on the brand on multiple fronts.

Source: Google

★ 5

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★ 5

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★ 1

If I could give a zero I WOULD

I spent almost an hr on the phone speaking with Chris who was rude and absolutely helpless. Cut me off multiple times, I asked to speak with a manager and he just put me on hold and said “my manager actually called me and said the same thing and there’s nothing we can do about it”

I’m under a corporate partnership which gives you $100 off and he tried to tell me his system only says we get $50. So I emailed a picture from the QR code I signed up for. Still didn’t try to help me TOTAL SCAM

Worst customer service-you do not get what you pay for

Source: Google

★ 5

Source: Google

★ 5

Great facility with childcare

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★ 5

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★ 1

I’m the member of Lifetime
Frond desk peoples so rude and not flexible
I ask them to use as a quest at 07:52pm or add to my account they are saying i should follow up in the morning
Persons name Cristopher and Hajirah
I’m bringing new customers but they are disappointed me and my quest

Source: Google

★ 4

This is a really great gym for all kinds of people, from casuals to serious athletes. The gym sections are very large and have all kinds of equipment (treadmills, free weights, and machines) that anyone would need. There are also lots of classes and extras that go with it (IE a cafe, salon, pool, etc).

I can give it a solid 4/5 but not a 5 because the price is prohibitive. You can get the same kind of high-end gym floors and extra perks at other chains and locations for considerably less cost. This is a great health club if you qualify for a discount, but otherwise your money may go much farther at a different place.

Source: Google

★ 5

Life time old orchard has come a long way and with recent renovations it’s hard to say it’s “old orchard”, but seems more like “New Orchard” to me! Kudos to all the staff and all their hard work it really shows! Look forward to more great things and my health journey/social athletic country club life!

Source: Google

★ 1

I have been a member since 2008 and Lifetime Old Orchard, Skokie IL has turned into a non premier gym who takes their long time members for granted. I am disappointed by the staff, the culture, and the administration at Lifetime Fitness.

Source: Google

★ 1

My entire family has been members here for six months. This location, the one we initially signed up for and the only one close to our house, recently closed down the entire aquatic area for over half a month. During this time, we couldn't access the kids' pool, sauna, or lap swim – activities we primarily engage in here. Despite asking several times if they would suspend our membership or provide a partial refund, they insisted we could use other locations, which are 40 minutes away. I didn't sign up for another location, but I reluctantly agreed. Today, when we returned with our kids, the pool supervisor, Debbie, enforced unnecessary rules, insisting we stay 10 feet from our kids, even though they can swim. She also interrupted other kids' play in the water. Is this pool just for show? Let the kids play – that's what this area is for. If Debbie is bored, she should attend to more pressing matters, like cleaning the sauna glass or addressing smelly towels. I've been patient, but Debbie's actions suggest being nice might not be enough.

Source: Google

★ 5

As a member for over 10 years I have noticed a significant improvement in upkeep and cleanliness of club. Its good to see positive change here. Keep it up !!!

Source: Google

★ 5

I've been coming to Old Orchard for years and love it. I work all day and look forward to finishing with a good workout. Many changes but we needed it.

Source: Google

★ 5

It is so nice to walk into a club and receive a smile after a long, hard day at work! The staff are so friendly! I'm sure it's been difficult with all of the construction but the new changes are what we have been asking for! I know it will be amazing when it's finished!

Source: Google

★ 1

I recently visited my gym, and unfortunately, my experience left much to be desired. The facility appears to be in a state of neglect, with cleanliness and hygiene concerns that are hard to overlook. The unsanitary conditions make it challenging to enjoy a workout.

Moreover, the recent change in management, particularly the new general manager, has introduced a negative atmosphere. Their demeanor is far from welcoming, and it's disheartening to witness such a decline in customer service. For the amount of money spent on membership, the overall value and experience no longer justify the cost.

It is my sincere hope that the gym's management takes immediate action to address these issues. Considering the impact of the new general manager on the overall environment, I strongly believe that a change in leadership is necessary for the well-being and satisfaction of its members.

Source: Google

★ 5

New management is 1st class! Love all the new changes!

Source: Google

★ 5

Hands down, best choice I’ve made for a better lifestyle! EXTREMELY friendly team who make me actually want to go in and workout. The new management is what has changed the game here I have seen the positive changes. I recommend you speak with GM Shahd with any issues. She will listen and be on top of it! I look forward to walking through the doors again and always feeling amazing when I leave. Love this place!

Source: Google

★ 5

Source: Google

★ 1

Walked in today with every intention to sign up, as my friends gave great review. Person at the front desk major attitude, first he lied to me about price, very different than online and what my friends pay. He had a gum in his mouth talking over it and made me feel as I shouldn't be there. Too bad...they just lost family of 4 membership. Wouldn't go if it was free now. To the guy at the front desk around 2pm...major attitude reset.

Source: Google

★ 1

Don’t fall for this fancy look gym. The price is not for the service rendered . Management service is horrible. They don’t care about customer sarisfaction. Once you bring up a problem, they ignore it even though they might say it would be considered . But later again and again you will see the same problem .
I have seen again of blood on towel many time and yet no body cares.
The rinse machine is broken for weeks and when asked for reason. They said waiting for part. Hello, we are in USA. Any part can be shipped in matter of days.
The jacuzzi has black spots on wall. Based on my expertise, it is nothing but a growing molds. I brought is up also and yet nothing .
Front desk is like a match . Com they like to flirt with members and nothing else.
It is unfortunate to see this gym is going down the hills. They should learn something that customer satisfaction is the priority key to success . You don’t own this damn place. Do your job please

Source: Google

★ 1

DO NOT DO NOT DO NOT COME TO THIS LIFETIME. I PAY 100 dollars a month to go to lifetime. I bought a guest in with me and THEY DENIED MY GUEST because after “6:30” NO GUESTS ARE ALLOWED. WHATS THE POINT OF HAVING A GUEST PASS. TRASH TRASH TRASH

Source: Google

★ 5

If you would like a healthier body and mind, Aliona can help you to get there! She is a very dedicated, hard-working, and professional trainer! Aliona challenges you in every way and keeps the workouts exciting every session! I highly recommend her!

Source: Google

★ 5

I’ve been a member at Lifetime on and off for 20 years. I’ve always enjoyed the standard of excellence that’s present at every club. The Old Orchard location specifically, is fantastic and very welcoming. My family and I frequent there often and my son loves it. The new Lead General Shahd S. has been a tremendous addition to a staff that was already continuing the standard of excellence I’ve grown accustomed to. As a member of the community and a longtime Lifetime member, I say thank you. We appreciate all that you do and see your efforts to create a sense of community for all of us, bravo!

Source: Google

★ 1

The Hot Tub Water Smells Like Piss Very Dirty Facility They Did Clean Up The Sauna

Source: Google

★ 2

After going to this gym for the past 3 months I realized half of the machines here are never used, and the ones that most people use, only have like 1 or 2. This gym also removes old machines and replaces them with new machines no one cares about it uses the only reason I go to this gym is because it’s the only gym nearby, but for 160 a month it’s complete garbage.

Source: Google

★ 4

The swimming pool is great for any age and has a lot of swimming equipment which is awesome but the cafe food sucks and is overpriced.

Source: Google

★ 1

We have a family membership & have been coming to the facility for a few months now. My husband has been a member for years. We always come in the evening as it’s the best time that works for our family. Never had any issues about using the family locker room. But recently it’s been a challenge but only whenever Chris is at the checkin desk. He always stops my son from entering the family locker room. He says something different each time….out of service, closed, not available today….now he’s saying it’s policy.
We explained to him that my son would just be putting his bag in a locker and simply walking thru it to get to the pool. He is a young kid & not comfortable using the men’s locker room.
Yesterday was the limit, when we asked him for a solution to the problem he said we are more than welcomed to terminate our membership if it’s not working for us. We were not able to use the facility yesterday.
In terms of customer service I believe this is quite disgraceful.
We never have issue when other associates are at checkin or at other locations (like Schaumburg). In fact the associates at Schaumburg have a very respectful demeanor. This location gives its members a hard time. It’s almost as if they want members to terminate their membership.

Source: Google

★ 5

For families, especially those with young kids, Lifetime Fitness is a game changer. With two toddlers under 3, finding personal time is a rarity for my wife and me. But this gym has transformed our routine. The fusion of top-notch facilities for both adults and children means our entire family looks forward to our visits. Yes, the membership fee might cause a slight double take, but for families of 3 or more, it's genuinely worth every penny. We've explored other options, from nannies to part-time daycare, and nothing matches the value and convenience of Lifetime Fitness. Notably, their kid-friendly pool sets them apart from competitors like YMCA, EAC, and Northwestern. And while our little ones took some time to adjust, the empathetic staff eased the transition. If you're seeking a holistic family experience, I cannot recommend this place enough.

Source: Google

★ 5

Love this club! Lots of classes available. Nice locker room and Cafe.

Source: Google

★ 1

Terrible adjustment to hours & guest policy, basketball court rims are broken, overall cleanliness of the gym is just not up to par compared to other gyms.

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★ 4

Was in there today and I was wowed by how clean it looks from outside! there sidewalks and there pool was clean as well and the gym is spacious! Friendly staff!

Source: Google

★ 1

Was a member here for years and I just recently joined again only to find out the outdoor pool access is not included in your membership!!! Like are you serious talk about leeches and money hungry people who have no respect for their customers !!! Are you serious 220 a month is not enough to access a outdoor pool that belongs to your gym ??? Greed always destroys good things!

Source: Google

★ 5

Pickleball courts are awesome. Great games.

Source: Google

★ 1

I wish I had an option for a 0 star because this gym deserves it.
Staff is so rude. They make it obvious they don't care about you or the money you're paying. This location comes up with their own policies on the spot, that no other lifetime has in place, and they're very good at being creative with those just to make you leave. I've left many complaints about the staff before but never heard anything back. This place is overcrowded and no machines are ever available, on top of the fact that they're always dirty. Save your money and go someplace else

Source: Google

★ 1

Been a member of this club for years now only reason I still have my membership is for the other LifeTime locations such as Schaumburg. This rim has been like this for weeks now and doesn’t seem like they’re going to do anything about it. As someone who enjoys playing basketball especially FULL COURT basketball this upsets me. They already took away one of the basketball courts and replaced it with pickleball the least they can do is maintain a good condition of the one and only court they have. Replace the rims and nets when broken and please wipe the floors especially after kids birthday parties/events and zumba. Been to other Lifetimes in different states too such as Arizona and this Lifetime club in Old Orchard is by far the worst one I’ve been to. They’re lucky its the closest one to my house or else I wouldn’t step foot in that facility.

Source: Google

★ 2

Been coming for a month or two now, very clean but some of the cable machines, or any type really, are missing the pin that hd the weights. Rendering them useless. They also do not have proper wipes to use on the machines to clean after use.

Source: Google

★ 5

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★ 1

Horrible service, came to switch my whole family to this particular gym.There is no free onetime training, based on 3,8 star reviews it’s a good thing to check gym before signing, they couldn’t do a tour, only by appointment for next week, no manager on site to speak with.

Source: Google

★ 4

Good gym in a convenient location. Pool for lap swimming gets crowded and swimmers do not like to share or split the lanes. Great to get a hair cut and a coffee at the cafe.

Source: Google

★ 1

I was a member of this gym from 2011 to 2019 and loved it for its 24-hour accessibility. However, following the COVID-19 pandemic, I decided to cancel my membership. Recently, I contacted the gym and was surprised to learn that they have really raised their prices while reducing their hours!!! It's not worth it won't sign up again.

Source: Google

★ 5

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★ 2

It’s weird the prices went up, but the hours went down. How is that fair? I hope they get back to 24 hours soon. Otherwise the price is just not worth it.

Source: Google

★ 5

Source: Google

★ 5

Clean facilities friendly staff

Source: Google

★ 5

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★ 1

I am member of Life time for 1 year , I registered at Schaumburg branch , today I visited to this branch with my friend to show him life time and get register , they did not let us check in.
The guy who was staying on front desk he was very rude and kicked out us !

Life time main office should check the staff's behaviour and rules in this branch !

Source: Google

★ 5

Source: Google

★ 1

Staff is great and I've been a happy member for many years, but the situation with the sauna not heating up properly has been going on for months now. A lot of members are looking into alternative gyms with working saunas. I'm not ready to switch yet, but how is that every other Lifetime has a working sauna but not this one?

Source: Google

★ 2

Recently canceled our entire family membership. The staff is good, however, nothing is being done about the lack of respect of unattended kids on the gym floor. Kids are using it as a Social gathering instead of actually working out. These kids to no fault of the gym, have no gym etiquette, no respect for elders and a sense of entitlement that is beyond comprehendible. These kids are unattended by adults yet the gym has a policy that parents must be in the building. I am not paying the membership fees this gym requires to be insulted or to have to teach horrible kids how to behave. I suggest you go elsewhere until management realizes enforcement is necessary for people to use the equipment and facility at peace.

Source: Google

★ 5

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★ 5

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★ 3

Updated: 2/28/23

I have been a member of this Life Time Fitness Old Orchard (LTF) for over 20 years. This Life Time Fitness has a primo location but is very poorly managed. I have remained a member is this LTF for over 20 years as it is less than 2 miles from my house and it doesn't have any direct competition within 5 - 10 miles in any direction.

Maintenance at this LTF is awful. The exercise machines are not maintained and wear parts not replaced or retightened until they break. They finally refinished the floor in the spin studio and installed new spin bikes long, long past due. In typical fashion some of the new spin bikes were delivered with dead batteries and a month later they still have dead batteries, go figure. The floorboards in the gyms are loose and not repaired when they do refinish the floors. Cleaning is not up to the standards of a nice health club, not terrible but often there are towels laying around and puddles of water around the sinks. The club recently built 3 dedicated pickleball courts replacing one of the two basketball gyms and painted the floor for the pickleball courts without first fixing the floorboards. Now the brand new pickleball courts have dead spots where the ball just dies instead of bouncing.

The members at LTF Old Orchard are generally friendly and the staff is well-intentioned. Unfortunately, there is little corporate oversight or effective local leadership for this club, especially for maintenance, despite its premier location.

If I owned Lifetime I would have 2 or 3 inspectors at least annually inspect the club, letting them know they were in competition, to see who put together a more accurate punch list for repairs. For instance, faucets in showers have been leaking for years, plumbing cover plates installed crooked, sloppy tile grouting, etc. They should individually check every single exercise machine, bike, weights, etc., and make service recommendations. Every manufacturer of commercial exercise equipment offers a maintenance schedule but at this LTF never is. This LTF has so much potential based on the existing facility and demographics if only someone took pride in ownership instead of just milking it for what they may.

Source: Google

★ 5

Recently joined and so far we love it. It’s a great fit for active families. The pickleball community is great and there are tons of open court as well as reserved times. Kid’s amenities are top notch. Overall the patrons have been welcoming but there is definitely an opportunity for people to put their wet towels in the laundry when done.

Source: Google

★ 5

Worth the money

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★ 4

Favorite gym around. Prices are just too high

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★ 4

It’s a good location but not the best

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★ 1

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★ 5

They got pickleball courts and open pickleball times 👍 indoor swimming pool 👍 menu at the cafe looks good and so do the ingredient list on their prepackaged meals. It’s got a nice vibe so far. Gabe at Member Concierge was very welcoming and helpful. Signing up. And thank you!
Oh, forgot about the other bonus, they have Pete’s coffee and not Starbucks 👍

Source: Google

★ 1

Coming from Vernon hills this place sucks. Not enough benches for free weights. Not once have I seen the staff go around and wiping down equipment. Before peak hours. Half the equipment is sticky, when I go to wash my hands there’s no soap. And only one basketball court. Mid not worth it here might as well go to la fitness.

Source: Google

★ 1

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★ 5

Clean and fun environment , pickleball courts are a nice addition

Source: Google

★ 5

Source: Google

★ 5

I love lifetime, if only people weren't such slobs... the staff keeps everything as clean as they can and additional items stocked and organized. They are super friendly and helpful. I just still can't believe, and I am sad and disappointed in other humans.

I dont understand how some people can't pick up after themselves... with the premium price and ametties this club has to offer, it is just plain disrespectful to the staff and other club members.

Regardless, this it is still so much better than any gym/club experience I have had to date and is my first and most desirable choice.

Update, parents need to teach their kids that leaving wet towels on the floor/shower/changing areas and not in the many bins that are easily accessible. Is not ok...

Lifetime is an easy 10/10 if people weren't so incredibly lazy or expecting others to pick up their debris field, some people can help but leave behind... which is still so much better than other clubs.

Source: Google

★ 5

Source: Google