★ 5

Miss this gym open it back up

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★ 1

Every time I’ve gone, it’s closed!!!
I’m not sure if they shut down or not.
But it’s definitely never open in the morning.

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★ 1

They are closed. Out of business.

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★ 5

I’ve been here once as a tour, and I was immediately sold. It’s not crowded, it’s very clean, and has great machines etc.
I just canceled my other gym membership, and will be going here in the future!

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★ 5

Now family own old Irving park fitness is one the best gyms I’ve been to , it’s always clean , the staff always so polite and helpful Harold one of the owners what a lovely guy super nice and always making sure the place is looking neat , their smoothie bar is also a plus for those who sometimes have a lot to do like myself and need to get some protein on the quick a quick smoothie really helps highly recommend this place.

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★ 5

I'm not a huge guy looking to get ripped, nor am I rich. I'm just trying to make it so that, as I settle into middle age, I keep my mobility and maybe offset some of the inertia caused by working from home. The gym is clean, the staff is helpful, the location is great and the price is affordable.

The parking is wonderful, and the hours are good. Not sure what else you're looking for in a gym, but this more than works for me.

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★ 5

Come check out the new gym Old Irving Park Fitness! Bring the whole family!! Great friendly family Fitness environment for all.

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★ 1

The place isn’t kept clean and the equipment takes forever to fix. Review update after being a member for 5 years: The staff isn’t what it used to be

There are times where the gym isn’t open at 7 am.

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★ 5

Had an amazing workout

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★ 1

HORRIBLE GYM!!!!!!!!
A good portion of the treadmills are broken and the step machines are too. For almost the 2years I had a membership the cardio machines were broken. Everything is always dusty and the cleaning stations are always empty; no cleaner or napkins... for days!!!
When I first started I had a personal trainer and they lied to me about what I would be paying.
It wasn’t till after I was done training I found out they were trying to charge me twice as much as we had agreed to. I felt bad because I really liked my personal trainer and they made it seem like she wouldn’t be getting payed fully.she was even pressuring me during our workouts and seemed so sad…. The guy who originally quoted me no longer worked there and it was an awkward position I was put it. shouldn’t have overlooked that because that was the first sign of how shady everyone is…
I used to like how empty the gym was but I can see why now…..
there is never soap in the bathrooms days on end... At some point there was even a male for months cleaning the woman’s bathrooms and it makes me feel uncomfortable as I often showered in the gym. I knew I was done showering there when I got out the shower and saw a male. I changed as fast as I could in the wet shower and got out as fast as I could.
When I tried to cancel my membership they told me okay and the girl was on the computer pressing buttons and she told me it would be canceled. I saw I was still getting charged a few weeks later and thought that was maybe the final payment… then when I got charged once more; I took it as a sign that maybe I shouldn’t give up and keep working out… I did for an extra few months but I realized I didn’t like how nasty the gym was getting. They stopped up keeping it. I then tried to cancel again and the person at the front desk told me no problem. Again I kept getting charged and had to eventually freeze my credit card. They are probably the most unprofessional gym I’ve ever been to. I just received a call saying they sent me to collections.
PLEASE SAVE YOUR MONEY AND TIME!!!!!!!!!

It is not worth it. WORSE GYM IN CHICAGO! I’ve given this gym so many chances and tried to overlook things because I was there for my self care and fitness journey. Don’t make the same mistake I did. There is always someone new working there and no one knows what they are doing. They will lie to your face!!!! I wish I had taken pictures of how nasty the gym was but if you choose to go there; maybe you will see for yourself.

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★ 1

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★ 1

Harold coleman is a terrible manager he never fixes anything that breaks down in the gym making it a hazard for you to work out there, if you call the gym he’ll answer and when you ask to speak to the manager he will lie and say he’s not there although you are speaking with him, hes lazy and doesn’t do any work he will tell you he’s gonna handle your situation but forgets the second you leave/ hang up, he is super unprofessional and cheap, the elevator constantly goes out, the gym is all around dirty nobody cleans, it is next to impossible to cancel your membership, please do not waste your money on this gym

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★ 3

Love it new machines lots of cardio space .only thing I Don't like are the hour's open at 5:00 am instead of 3:00 am or 24 hours like xsport fitness gym also will give xsport fitness competition and get more memberships, but I don't think the owner of retro fitness care about making money in getting more memberships (only an opinion)

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★ 1

Harold Coleman is very unprofessional to his workers and has very bad temper as well also this gym is very unorganized and I DO NOT RECOMMEND COMING HERE SPEND YOUR MONEY ON A BETTER GYM

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★ 5

This gym is close to home, clean (never a smell), and I LOVE their protein shakes and the price point of the shakes are reasonable! Not overpriced like some gyms. The staff is also friendly and professional.
5 star gym for sure! There should be more gyms like this.

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★ 5

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★ 5

25 years of working out in the gym at the top rated gym. Retro Fitness by far has the best equipment than any gym I’ve ever been to, Harold the manager is awesome and willing to help and train anyone to reach their goals, genuinely a great guy who cares about peoples fitness
If you were looking for a place to work out they definitely have the best state of the art equipment, they also have free tanning and massage bed included. Prices are extremely affordable
I can almost guarantee you get there 3 day pass and you’ll be very impressed and want to join the gym
If you would like one of the best trainers in the industry. Contact Aleyna at this location, she will not only meet but exceed any levels of expectations. You’ll be toned and healthier than you’ve ever been.

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★ 5

Excelente lugar

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★ 3

Although I love this gym, I jogged there this Sunday morning at 8:30 and stood outside for 1 hour ,in the cold, waiting for their doors to open ;even though, “they open at 7. “

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★ 5

Great customer service

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★ 5

My favorite ever gym I've been to!

It's always clean, NEVER has BO smell

The gym equipment is usually open and its also hardly ever crowded. I very rarely need to wait for equipment.

Plus how could you pass up the colorful vibrant surroundings?

Red and yellow, like McDonald's

I fondly think of this place as my McGym

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★ 1

I signed up to this gym because it was a 2 minute walk from my apartment. The color scheme is a headache. If Ronald McDonald designed a gym this would be it. Machines never work. This 300 pound yoga instructor Tristian just kicked me out of a studio where there’s a heavy bag for boxing to do a session with 1 person wouldn’t have an issue but the guy was extremely rude about it. Also the WiFi upstairs never works and the building gets no cellular signal.

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★ 5

I've renewed my personal training sessions 3 times so far. Each trainer I've worked out with is great about stressing the importance of proper form to prevent injury and how diet plays a key role in getting solid results from the work I put in at the gym.

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★ 5

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★ 1

No recomiendo este lugar.
Cuidado con los cobros mensuales, chequen su historial de banco.

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★ 5

Best gym ever on earth

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★ 5

One of the BEST gyms I have been a member of. Machine’s always work, staff has always been friendly and easy to talk to. I also wanted to add some props to the new opener. I have been going to this gym for a good while now. I remember thinking how dirty this gym was in the mornings but the new opener hired has really changed it around. The gym in the mornings has been extremely clean and smelling great since he started. Which is a boost when you already didn’t want to workout in the mornings. The last thing you want to deal with is a musty smell. To the entire Retro fitness staff keep up the great work.

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★ 1

ZERO HELP. Cancelled my account a year ago and still being charged. Harold the manager refuses to help. Scam company, left a note to cancel membership and a year later still being charged. Harold takes no accountability and just sent me to a loop of customer service numbers that provide 0 help.

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★ 1

Poor customer service. No professionalism. Continues to charge my account even after cancellation. Stay away from this gym

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★ 5

Good hours. Doesn’t get overcrowded like other local gyms.

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★ 5

beat gym in the northside....

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★ 5

Great place for anyone who is tired of big crowded gyms and want to feel a more isolated vibe. It’s like the less movement around you the better. A plus In my book !

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★ 5

Cool place where everyone is friendly

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★ 5

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★ 5

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★ 5

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★ 5

this is perfect gym for everyone

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★ 5

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★ 5

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★ 5

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★ 1

I’m surprised it’s still open

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★ 1

rude customer service
dirty gym

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★ 5

Have a good range of equipment for weight training with free weights and machines. Enough cardio equipment to not have wait times during peak hours. Great staff and great gym overall!

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★ 5

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★ 5

Clean and not crowded

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★ 1

TERRIBLE TERRIBLE. DO NOT EVER GO THIS IS TRASH GYM.

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★ 5

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★ 5

Great location!

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★ 5

Un lugar muy limpio y con todos los aparatos que necesitas para trabajar tu cuerpo y sus empleados muy amables

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★ 1

Don’t recommend this place at all, stay away. Came in here once to try out in 2022 and now somehow in collection after a year …..

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★ 5

My friend Marko who works the front desk, literally was the reason I ever came to retro. I was going to a different gym for over 7 years. He told me to come to Retro at Irving and I cannot believe how happy I am. Marko has been consistent, honest, and caring about all of the members. Not just me. Always looks to improve the gym in some way shape or form. Without Marko, the front desk wouldn’t be as fun. I absolutely love this gym, the other staff is super friendly. I love this gym, and if it wasn’t for Marko I would have never found it!

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★ 5

The incredible bulk is the shake for me, and they treat me well so I appreciate that.

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★ 1

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★ 5

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★ 5

Great gym with very great equipment to workout with . Has everything you need to get a great workout in . No frills gym with great amenities. Would recommend to anyone to come and join !

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

Pretty basic gym - not dirty but also very surface level clean. Womens bathroom always out of toilet paper, only one soap dispenses soap the other never ever has soap.. cheap! Massage chair/table broken for god knows how long- customer service was okay not horrible. If you want to cancel they make it seem soooo complicated by writing a letter sending it to some PO Box. Just call ABC solutions & they will cancel it for you no problem! Too expensive for what they offer not worth it

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★ 1

After cancelling my membership I was wrongfully charged and after calling and speaking in person with multiple people and the manager they still have not refunded me. Everyone has a different excuse. I called my credit card company and they told me the company still has my credit card as ACTIVE in their system and will likely bill me monthly. I asked for a written copy or email confirmation of my cancellation and they refuse to give any sort of proof that my membership has been cancelled. Don’t go here unless you want to be stollen from.

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★ 5

convienent

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★ 1

Absolute worst gym you could possibly sign up for They offer all these amenities yet half of them are closed and unreliable like the daycare they also tell you all of these lies when you initially sign up stating you could cancel at any time yet they make it an extremely long and painful process to cancel I will never sign up again.

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★ 1

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★ 1

Don't do it, if you are planning to cancel the membership at some point in the future. The process was supposedly easy when I enrolled, it became a mess and you cannot easily break free from the monthly fee. It is a nice gym, but the cancelation process simply take all the stars they deserve.

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★ 4

Welcoming environment, clean and adequate for ones training. Management is responsive.

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★ 5

For me they doing good Job.

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★ 5

Retro Fitness is a great gym to begin or continue your fitness journey. I have been training with Harold since August 2022 and have seen phenomenal improvement in fat loss and muscle gain. His meal recommendations and fitness plans on the days we are not training together help me stay accountable and on track with my goals. I highly recommend.

Source: Google

★ 5

I just love the staff + it is always clean in here

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★ 1

No complaints about the gym itself - it's a low rate, and you get what you pay for. Other than repairs/maintenance being slow, the gym is fine if you have realistic expectations.

As a lot of people here have noted, the membership cancellation process is absolutely ridiculous. I'll just say people's comments before me are all accurate - I don't need to rewrite the whole thing, I'm here to leave some advice for people since so many seem to be having the same problems.

1. They will tell you that you have to mail a physical, written paper letter including your reason for cancellation to their owner "ABC Fitness Solutions" in order to cancel the membership (what year is this, 1990?), and after that when they still do nothing, they will put the burden of proof on you and require a tracking number to verify that you actually mailed it. SAVE YOUR TRACKING NUMBER IF YOU TAKE THIS CANCEL-BY-MAIL ROUTE.
2. Meanwhile, they appear to have the ability to cancel your membership at the gym. They did still tell me to bring in a physical copy of the cancellation letter, but that it had to be handed directly to a manager (the staff wouldn't take it from me, nor did any of them have the manager's schedule - so I had to keep showing up at the gym at random times until a manager finally just happened to be available). The manager read the letter, went into their computer, and canceled my membership on the spot. Great. I don't have a clue why they would ask people to mail their letters to Arkansas if they can do it at the gym so easily. HOWEVER! IT TURNED OUT 6 MONTHS LATER THAT THEY DIDN'T CANCEL IT AND I HAD BEEN CHARGED EVERY MONTH SINCE. IF YOU TRY TO CANCEL THIS WAY, GET PROOF THAT THEY DID IT.
3. After all this, it turns out the whole written letter (whether it's mailed or handed to the manager) isn't even necessary to begin with. I called ABC Fitness Solutions directly, and they were able to look up my Retro Fitness membership and cancel it immediately, as well as send me a confirmation email as proof. HIGHLY RECOMMEND.

Of course, when I thought I had successfully canceled my membership 6 months earlier, they told me I would no longer have access to the gym after a certain date - so, they were charging me every month since, while having me believe I didn't have access to the gym.
I'll try to update this to let the world know whether they ever refund me the past 6 months' membership fees or not.

Source: Google

★ 1

Scam alert!!! Whatever you do do not get these guys your bank account information or you’ll be canceling your bank account just to stop them from billing you like me… THIS IS A SCAM!

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★ 1

If you value quality in any form, work out somewhere else! There’s MANY reasons why there’s they have this number of 1 star reviews. My first impression of this gym is that it’s dirty. In my experience with past gyms this one could use some work. Most of the machines on top level don’t work, or if they do, they function at a sub par level with buttons malfunctioning constantly. I went on a weekend once at night and walked in to find no one at the counter! I later was informed that they only work Monday through Friday leaving it unattended on the weekends. As a young woman it was a bit of a fearful experience as the locker room has no door and without attendants who’s stopping anyone (with or without a membership) from entering. On top of everything I called recently to ask about how to cancel my membership and they told me that I needed to send a certified LETTER, yes a LETTER, to some random business in Arizona! I found this incredibly shocking and could only see this going poorly for myself, as the employee told me they’ve had lost letters before and people charged months after they mailed it. After a simple 10 minute Call to ABC fitness solutions (the company where I was supposed to mail my letter) a representative canceled my membership with ease. Which leads me to believe that Retro Fitness management is instructing their employees on this crazy round about way of cancellations to force costumers to pay for more months as letters are being ‘lost in the mail’ or whatever they have you believe.
Anyway I will say the in person customer experience is good I’d say, the employees seem happy and generally helpful. They do also offer some neat services I hadn’t seen before.

All in all if you want a good gym experience go elsewhere. And if you fell into the trap like myself just CALL and cancel before wasting time and money on a letter. I hope management improves and does better as id love to use the gym that’s SO close to where I live but enough is enough:(

Source: Google

★ 5

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★ 1

Like many people before me mentioned, the canceling process is terrible.
I brought in the signed letter (mandatory) announcing my cancelation. They kept billing me until I showed up and asked questions. They only then told me they lost my letter but would look into it.
Nothing got done for months until they finally decided to cancel my membership, no money has yet been refunded. With so many alternatives, stay away from this place.

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★ 5

Friendly staff, great equipment, clean ....that is what I needed.
Definitely would recommend 10 of 10.

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★ 3

Very stressful cancellation process, but an otherwise great gym for the price. Only way to cancel is with a letter.

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★ 1

By far the worst experience , I been trying to cancel my membership since April. I dropped off two letter. Call to speak to both managers Nancy and Harold. Till now I haven’t received a phone call.
Left several messages, one of their colleagues Yesenia called to collect payment. She said she would let them know of the situation and still haven’t received a phone call.
Send out a certified letter to corporation and now they are telling me my account is on hold for a cancellation but now I have to pay $100+ .
After trying to cancel since April and been paying my membership.
It’s ridiculous.
Bad customer service.
I can’t believe it’s taken 5 months to cancel this membership.
And if you don’t pay you will be send to collections FYI.

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★ 1

This gym and corporation is run by the worst people. Extremely predatory business practices that charge you after you cancel because you didn’t jump through the hoops for cancellation. You can bet they won’t tell you what those are until you directly ask. I had to dispute the payments with my credit card company to get my money back and put an end to it.

There’s also a guy working there that cannot stop checking out all of the girls. I’m not the only one who noticed this pervert…be careful if you’re there at a less crowded time.

Edit: Thanks for the generic reply and half-hearted attempt to show others you care! Clowns :)

Source: Google

★ 1

This place has ZERO customer support. Been trying to get a manager to cancel my membership for sometime now, but whenever I get time off work and I go in they're unavailable. They're a scam and should be shut down for running a business without proper management available to the customers.

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★ 1

This gym is horrible. I havent not step in for over a year. Everytime i try to cancel my membership they freeze it. I call the ABC finance if they receive my letter and didnt say anything. The charge me every month plus the yearly renew membership charge yesterday. their customer service is poor.. It is a scam

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★ 1

I strongly encourage anyone reading this review to take your business elsewhere. There is a reason 9 out of 10 recent reviews as of the time of writing this are 1 stars.

I moved out of the area in December 2021 due to a fire at my apartment. I was told that I could freeze my membership free of charge but would have to call in every 3 months to reup. First three months went without charges then I called up to continue freezing my account. The associate I spoke with said they would take care of it. The next month I noticed my account was being charged full price. I called the Irving Park gym to inquire only to find out that the request was never put into the system. I was told to call ABC fitness solutions for a refund. ABC fitness solutions let me know that they could not issue refunds on the call and to call the club back for a refund. The manager on duty let me know that I would have to speak to another manager for a refund. I elevated to that manager (Harold) via email and then later on a phone call. He assured me I would receive a refund in the coming days. I have never received that refund.

Furthermore, the gym cancellation policy is problematic. There is no reason in 2022 that the only way to cancel your membership is by sending a letter via mail to a corporate PO box. Making the cancellation process intentionally difficult for customers may not be illegal but it is morally bankrupt.

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★ 5

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★ 5

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★ 5

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★ 1

Find another gym!! Read these reviews about canceling. Requiring a hand written letter in 2022!!, what a joke!! So many of us have been charged after dropping off the letter, and refused a refund. Retro does not respond and only offers condolences for stealing money. Ineptitude does not excuse unethical or straight up stealing.

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★ 1

I would not recommend this gym until it gets new management. The manager (Harold Coleman) is a con artist! Tricks people into buying the ultimate membership package when the hydromassage bed hasn't even been working for the past year. Not only that he also refuses to cancel peoples membership to keep his numbers up. I know this because I used to work the front desk, Coleman would just toss the cancellation letters from members aside so they can keep getting charged. His trick was to say that there's no proof that there was ever a letter turned in because it wasn't certified. Coleman would avoid calls from upset customers at all costs to prevent their memberships from being cancelled. Coleman does nothing but play games on his phone and abuse his power my making the staff do everything in the gym for him, he also made a few write fake 5star reviews for the gym how sad.

Source: Google

★ 1

This gym is nasty! My husband had a membership here and I would tag a long from time to time. I was amazed at how dirty this place was, and my husband was paying somewhere between $35-50 a month to go here! I wish I had taken pictures, but the walls have dirt and dust all on them and so does the equipment. You can just tell they never wipe any of this stuff down. And the equipment looks outdated. It’s just definitely not worth the price. Seriously the dirtiest gym I’ve ever been to. I would not recommend it

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★ 1

Would give this place ZERO stars if possible. Have been trying to cancel my membership for months now and still getting charged. I did my duty in walking in the cancellation letter but their team member lost it. Then called and spoke to a manager named Taylor. Luckily still had the letter saved sent to her company email. Nothing happened called again after another charge. Luckily that manager put my account on freeze and told me that Taylor was no longer there. Then a week ago got another charge for close to $70. Talked to the manager Harold who I forwarded the email on to showing I did my part 3 times already to cancel. Said my account would be closed but it's still open and no refund that was promised. Do Not join this gym, just a massive scam.

Update: I want to thank the retro fitness team, especially Harold who followed through with the actions he said he would take. If the entire experience was like it was with Harold, there would be zero issues and a better customer service experience!

Source: Google

★ 1

Keep in mind. This is my first 1 star review ever. I only do 5 stars or no review at all. I been trying to cancel my membership of 3 people for over 8 months. Before signing up for this gym please beware. I been trying to cancel my membership for 10 months. 10 months. The rule is, the person has to come in with a letter in a envelope with the names of the account, and gym card number. I did that 3 times. I don't live in the area no more. It takes me more then a hour to travel to that gym. Still never canceled. I believe it's a scam. I've called more then 30 times. Not 1 time was a manager there. They say the same thing. A manager will call back. A manager has never called back. Going on 10 months. Each time I went up there. A Manager wasn't present. This operation is the worst I've ever seeing. I might have to sue. I'm more then reasonable I believe. 10 months. 8 months I've been charged 960. That's Damm near a 1000 dollars. Today I called for the last time. And the worker had the audacity to say I was raising my voice. I didn't curse once, I didn't say anything disrespectful. Yes I'm feed up. There was no manager present again. But I've been nothing but understanding. I just can't believe a company can be this incompetent. Worst experience I've ever had in my 30 years of life. Please everyone read this before signing up. This is a sad story, but it is all fact.

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★ 1

Do not sign a contract with this gym unless you are willing to stay there for life. I have tried to cancel my membership with them in person several times but the manager is never available.

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★ 1

Refused to cancel my membership even though I went down there in person several times. Their machines stay broken for years at a time, and their bathrooms are a health hazard.

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★ 5

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★ 1

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★ 1

I typically don’t leave reviews but I am floored by my experience with this gym. Three months ago I dropped off a cancellation in PERSON, Only to learn two months later that my membership is still active! I was not charged for the month following the cancellation which led me to believe that all was fine, but here we are. I have called multiple times and now live out of state and was told they would do me a favor and put my account on hold…. HOLD? I literally canceled it so that should have been the solution offered. Like other reviews, they are stating that they don’t have a record on file of my letter. It’s not the money but the principal. I did my part as a member for over a year in paying and canceling per my contract. It’s a shame there is a gap on their end…. Would not recommend bc of that amongst other things like their kids club rarely being staffed during the hours offered…it’s definitely put horrible taste in my mouth about Retro Fitness Gyms

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★ 1

I was misled into this thinking that my account was cancelled. I plan on complaining to the city about this matter.

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★ 5

Beautiful gym! clean! friendly staff!

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★ 5

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★ 1

Update: Spoke to a manager and we are working on a resolution.

I cancelled my membership a year ago and they are still charging me. I have gotten a new card since and it’s still charging my account.

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★ 5

Equipment is very well kept and it is not very crowded when I arrive to workout. Staff is friendly and parking is great!

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★ 1

I wish I could give no stars! The staff is rude. The gm (harold) lies about what the gym has to offer and then rips you off and the personal trainers aren’t even certified or licensed! DO NOT GO TO THIS GYM! It’s a scam! It’s so dirty!

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★ 2

You get what you pay for. Majority of treadmills are out of service. Wi-Fi never works. They have TVs on the wall that are turned on but not displaying anything. However it’s cheap and usually empty.

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★ 3

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★ 1

Update 04/22/2022: After I dropped off a copy of cancellation letter at the gym in person (because they couldn't find the letter I gave them since last year). The manager Nancy reached out to me and assisted me regarding the issue I had. Thank you for your assistance, Nancy.

This place is so terrible and I wish I could give them negative star or nothing. I wanted to cancel my membership last year (around January 2021). So, I contacted them. I tried to reach out to them and asked for a manager several times. Only the manager can assist me to resolve this issue (according to the staff informed me) but the manager NEVER AVAILABLE to talk with me though! They told me they will take my contact info and have their manager call me back. That NEVER happened!!!! Again, they told me to write a letter for cancellation. So I did that and went there just give it to them in person. They still charged me for one more month, when I called them asking about this charge, they said it's for cancellation fee. Since then, I never get charged again and thought my membership was cancelled until now (March 2022). I got charged on my bank account which I didn't even authorize it. Of course, reaching out to Retro Fitness and they said my account was freeze. But how that happened??? I wanted to CANCEL my membership, not freezing it. On my letter stated it clearly that "I want to cancel my membership". And of course the manager wasn't available at this time again. One of the staff member took my contact info and saying that she will have the manager call me. This is so very unhelpful when it comes to people's money. All I need is please just CANCEL my membership.

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★ 1

Same experience as others have reported.

Have been trying to cancel the membership but can never get in touch with a manager. You can only cancel through a manager yet a manager is never available to speak about cancellation.

Have brought in a letter of cancellation in person only to be told the manager “never received it”, have mailed a certified letter of cancellation, and have emailed the manager asking why they will not honor my cancellation and gotten no response.

Spoke with one associate who told me the membership was cancelled and then continued to get charged the following months. Spoke with another associate who said the manager is “working” on cancelling membership but can never seem to get a confirmation or reply.

Hands down the worst customer service experience I have ever dealt with.

Stay away if you value your time/money.

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★ 1

Wish i could give them -5 stars, just look for another gym, it’s impossible to cancel the membership, they will charge you anyways and avoid at any cost cancel it

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★ 1

Someone needs to clean this gym. It is nice but, too dirty for me!
The classes are always empty!

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★ 1

I have been trying to cancel my membership for 4 months now. I sent the letter and was assured I was good to go, but now I check my bank statements and I’ve been charged every month since. I’ve called 3 times in the last 2 weeks and have been told a manager will get back to me and nobody ever does. All of this to cancel a membership, absolutely ridiculous.

Update: they finally cancelled my membership after having tried since June of 2021, when I sent the letter in! I wouldn’t trust these people with your credit card info, stay away.

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★ 1

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★ 5

Everyone there is amazing!
Props to James for being the best experience!
Props to Nancy and Alan for continuing my PT sessions/ making it 100% great.

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★ 2

One of the employees aren't wearing their mask, no wonder so many folks lifting aren't either.

I'm here to get in shape, not roll the dice on catching 'rona 😷

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★ 5

great facility all around. I see some negative reviews but to be honest just a bunch of Karens that leave those. great equipment that is never broken and pretty clean facility. bang for your buck in terms of monthly charge

Source: Google

★ 1

Do not get a membership here. They will take your money and lie to you about what you are purchasing. I paid for a full year membership in advance and after paying $400 they charged $400 again a month later. After calling ABC Financial they informed me that Retro had set me up with a 34 month membership at $400 per month. Speaking to customer service is a joke and the employees here do not care. Honestly feels like a scam is happening here. They are not accredited on the Better Business Bureau and also have a failing grade on it. Do not get a membership here.

Source: Google

★ 1

Have had a bad experience with this gym the moment I signed up and I would like to speak to someone regarding my issue. Back December of 2021 my siblings and I purchased and year membership for my mother at the retro fitness on Irving park in Chicago. The manager Nancy helped me set it up and told me it’s would be 400 dollars for a FULL year membership, which included and additional free three months since I purchased a full year. Fast forward a month later and I get charged 400 dollars again, I spoke to ABC financial and was told they can’t refund me the money unless I spoke to the club. That same day I went to the club and spoke to Nancy in person and She was NO HELP at all and didn’t seem to want to help me. My account was over drafted and I had no choice but to run it with my bank. A few weeks later my mother gets a text instructing her to call ABC financial , once speaking with ABC I was made aware that Nancy set me up for a 34 month plan at 400 dollars a month. That was not the initial agreement that I had made with Nancy, 400 dollars a month is ridiculous who pays that much for a gym membership , I just want to write this email to make you aware of this situation because my Sister in law had a similar situation and it seem like your staff is careless about peoples money ! I will like a full refund and I would like to cancel my membership completely!
This has just been an over all terrible experience.

Source: Google

★ 1

It's unbelievable that in the 21st century I need to send a letter in the mail to cancel my membership. And when I send the letter they don't accept my cancellation. I DON'T WANT MY MEMBERSHIP

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★ 5

Cool gym. Chill atmosphere.

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★ 1

Trash

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★ 5

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★ 1

DO NOT MAKE A MEMBERSHIP AT THIS GYM. I wish I could rate this gym negative stars. My fiancé and I have been trying to cancel his membership for MONTHS. I have read their contract numerous times (which is a complete scam to begin with), and we followed all necessary steps to cancel the membership. Not only did they not cancel the membership, they charged him $90 this month (where the regular charge would $45, and the cancellation fee is $20. I have no idea who is doing the math in this facility, but clearly it's not working out.). I see no other option but to get the law involved in such a practice because you are clearly dealing with thieves.

If anyone from Retro Fitness is reading this: don't bother replying with an answer like "please reach out to our manager or facility" because that's exactly what I've been doing. Just cancel the membership. Please.

Source: Google

★ 5

Excellent gym. It's not a lot of kids hogging the machines waiting on their friends to show. Unlike my other gym.

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★ 1

@juan aldana I know what you mean I stop going to that gym with my boyfriend because they are doing some sneaky stuff in there especially that trainer Joe he offered me training cash up front for a lower price than retro fitness charges that to me didn't sound right but I am happy now at Xsport ...

Source: Google

★ 1

This place is a joke I was there this morning and all I heard was employees talking about another coworker who open the gym late and and if it's who I think it is his name is steven and he is the only one that had customer service and keept the gym clean and organized the other ones be sitting down on there cell phones doing nothing...

Source: Google

★ 5

Great gym, amazing environment. The staff here is super friendly and never mind helping you out. I have been coming here for over 1 year and I love it.

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★ 4

I’ve been going to Retro fitness for a few years now and overall I think it’s a great value for all that they offer. There is plenty of equipment/ free weights to choose from, a movie room for doing cardio, childcare, classes, a protein shake bar, convenient hours and trainers are readily available for questions. I also like that you get points for activities that can add up to prizes- it’s a nice incentive! I rarely go when it’s crowded so there is ample space and I rarely have to wait for equipment. The only downside I would mention is that, on days when it’s busy or you’re there during a class time and the studio is taken, it can be difficult to find open space if you want to lay a mat down and do a workout with free weights. A majority of the gym is taken up by equipment which causes the open spaces to feel cramped and not inviting to lay a mat down. Overall,though, Retro is a great gym and I’d recommend it to anyone!

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★ 1

Too risky! Nobody is wearing a mask.

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★ 5

Friendly people and very nice ambiance! Highly recommended! 😊

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★ 5

Very friendly staff and no crowds. Ver try clean facility and it smells good area with a fragrance.

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★ 1

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★ 5

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★ 5

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★ 5

This gym has everything you would need equipment-wise, and has a smoothie bar that is fantastic. Would definitely recommend this gym to anyone.

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★ 5

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★ 5

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★ 5

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★ 5

Its a great gym with all the appurtenant equipment needed for a great workout. The best thing is they have childcare which is a big incentive for couples to workout together after regular work hours. We were really impressed by the quality of childcare especially the provider Nima who is very nice with the kids and we never have to worry about our kids under her supervision. She was accommodating of our schedule on multiple occasions and never reached out to us for any kids related issues during our workout. We highly recommend this gym to everybody but especially to those people who have kids to be taken care of while they’re at the Gym.

Source: Google

★ 5

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★ 1

I canceled my membership and am still getting charged. This isn't the first time I'm falsely charged for something at this gym. I honestly think they think of their customers as just a quick coin-grab but don't actually Foster relationships, at least at the manager level.

Source: Google

★ 4

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★ 1

Wish I could rate 0 stars, literally the worst gym ever. They told me in April they had issues finding my membership, I showed them my credit card app where the payments come out of and he told me he will fix it or have a manager fix it, today they said the same thing again which takes time out of my workout n is also frustrating bc one goes to the gym to relax not to deal w their clerical errors, I was finally fed up n told them I wish to cancel my membership and I was told I have to write a letter to their corporate office when their website states you can cancel at the gym where u signed up, on top of that we will have to bring our own cleaning supplies to work out during Covid bc they were always out of paper towels or the watered down cleaning solution they offer, no social distancing whatsoever and will allow guests to walk freely without a mask. Gym is always packed, no accessories like handles for their equipment, at least 8 machines out of service and I can go on about what’s wrong with these place. Do yourself a favor and don’t sign up for their membership

7/12 update: they haven’t cancelled my membership even tho I talked to a rep in the lobby (Joe) who gave me their P.O. Box address to mail a letter which I did, they are now saying they need the letter to be thru certified mail which the the post office said they can’t do for po boxes, I’m now being charged another month plus a service fee plus a late fee totaling $57. Seriously no way to get out of this, I already signed up for another gym and I’m paying for a service I won’t use. Membership impossible to cancel, please be aware!

Source: Google

★ 5

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★ 1

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★ 1

Please avoid this gym!!! Terrible gym, all they care about is money. I cancelled my membership bringing a written letter, and they took action 1 month later, making me pay another month. Also, they charged my account two times in one month, in total they took like $200 in one month. I tried reaching out the manager several times and he wouldn't respond to anything. The front desk left him notes and letters from me, because he was never at the gym (gym manager Joe) and I needed to get the refund, even the front desk would leave him notes about that, he never reached out! Scammers. Please don't sign up at this gym!

Source: Google

★ 3

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★ 3

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★ 1

I was terribly mistreated by the staff today. I'm paying roughly 45$ for membership. For these money - I'm not provided with proper pulley handles for the many unilateral cables machines they have. But also when I bought my own , and I forgot them at the gym - I was refused to have them back, even after I stated I have my receipt for them - the guy on the front desk told me - "I don't know" and was looking at me like I got 3 heads. And the personal trainer just shrugged at me. I understand the front desk guy doesn't do a lot at the gym - so I don't expect him to know what equipment they have. But what about the personal trainers? I would never give my health in the hands of someone that's doesn't know what equipment they have and is there every day.

Source: Google

★ 1

Malo en totalidad me multaron por parquear mi carro en esa locación..no se los recomiendo.

Source: Google

★ 5

Great gym, has all the equipment I need and not too crowded

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★ 5

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★ 5

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★ 1

HIGHLY PERSUADE AGAINST Retro fitness because canceling membership at Retro is a nightmare. I moved from Chicago to Palatine in Dec 2020 and I requested cancellation in person at the gym, paid my balances and was told that was all set. A month later, they charged me another monthly fee, plus late fee and yearly ones. I called the gym and ABC financial several times who says they no longer accept in-person cancellation (simply said that a guy who cancelled at the gym didn't know the job) and asked me to mail the request and I did. Now they're asking cancellation fee of $20 and charging monthly and late fees of $19 meanwhile even I thought my account was on freeze. I'M WARNING YOU BEWARE of signing a contract. ONCE YOU'RE IN IT, THERE WILL NO SUCH THING AS CANCELLATION UNTIL YOU LOSE SEVERAL HUNDRED BUCKS.

Update on Apr 30. They don't resolve or take any action on this. I still couldn't cancel my membership, it's been 5 months :(

Source: Google

★ 1

Worst annual membership. It is trap!!!

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★ 1

Avoid this place at all costs. I came in to cancel my membership with a signed letter. The manager simply said 'its taken care of', but this was not the case. I was charged for another month of membership and my membership was still active. I had to call corporate and was finally able to get the account cancelled. Deceitful and shady business practices STAY AWAY. They also bribe customers to submit a good review in order to cover up the negative reviews. You can see signs around the facility that advertise this.

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★ 1

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★ 5

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★ 4

Today was my first day. Gym had a lot of equipment. Gym was clean, equipment all worked fine, friendly & knowledgeable staff. The only thing I didn't like was a certain couple who used the equipment but did disinfectant after usage.

Source: Google

★ 5

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★ 5

Spacious, not packed like some other gyms. Cardio room with a theatre is a BONUS!!! Many equipments available to use without wait. Still new to this place, but I love it so far.

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★ 5

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★ 5

This place is great and you can get a decent workout here. The staff is friendly and courteous. The place is solid.

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★ 3

Lowkey place to workout which is nice. Solid equipment too. The managers are bossy and manipulative, the contracts sus too and you'll be charged some extra fees every year (50+). Changed the membership price on people too without notice.

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★ 5

Great staff. Good environment for workout. Even in covid times. Good equipment

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★ 5

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★ 5

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★ 5

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★ 5

Great place..very clean!!!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Horrible Experience. I signed up my wife and I for the membership. We were locked in to a year agreement and could not cancel without incurring a early termination fee. We waited until the year was up and had to physically go in to cancel, They would not do it on the phone. We signed our papers and were told we would be charged again because they need 30 days notice of cancellation. I proceeded to pay for the extra month we would not use, and once I thought we were all finished, I then received two $39.99 fees claiming they are an annual fee that must be charged to my account. They claimed they could not reimburse the fees, even though I obviously cancelled already. PLEASE USE ANOTHER GYM, YOU WILL BE MUCH HAPPIER!!

Source: Google

★ 5

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★ 1

Second floor is good but 0 floor don't have enough air.
You see most of review is 5 star but almost all of them lie.
They give free items when you give them 5 star. Read agreement before sign!!! You will understand it was trap after signed. They will charge from your account unauthorized fee.

Source: Google

★ 5

Great place to be! They have multiple classes, tanning and hydromassage chairs available. One amazing feature is a movie theater room in which you can work out while watching. Ask for Harold, he will definitely help you out!

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★ 5

Professional, Clean, and affordable

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★ 1

The Manager/management is terrible, I’ve been trying to cancel my membership yet harold is never in the business? How is this even a thing ? I call and ask staff when he will be there yet they never know .

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★ 2

Inconsistent face covering policy. It amazes me that half of the grown men in there can't handle wearing their face mask properly or at all in some instances. This even happens in front of the check-in desk. Staff should remind members how to wear one properly at each check-in and continue to do so when they walk around. Hopefully the gym won't have to shut down again because a simple task is too much for some or worse, a virus cluster originates from there. Aside from that, nice clean gym.

Source: Google

★ 5

Great gym with state of the art equipment. Cardio theater, 2 Smith machines, rebounding medicine ball abs contraption. A separate cardio area upstairs with circuit training 👍💪

Source: Google

★ 5

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★ 5

I love this gym! Ever since they’ve opened back up with new management things look great! It’s clean and always well kept. Every time I check in they’re checking temperatures and making sure members are wearing masks. It’s good to be back!

Source: Google

★ 5

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★ 5

Great company, I will definitely use them again

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★ 1

Thanks to the manager, Steven Nguyen, I didn't sue Retro Fitness and ABC Financial for overcharging my debit card $300 on more than one occasion. Their billing/financial team is clearly incompetent. Below is an email from John-Michael (corporate) trying to silence me. He said money was not taken from me, but if that were the case, how did I get my money back 6 months later? Steven worked so hard to make sure I received my refund, and I am so grateful that he didn't brush me off. Cool coaches aren't enough to make this business worth working with.

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★ 5

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★ 5

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★ 1

Hey here is not have good offer and good Deal.
I just used the 3 month and paid monthly and annual fee and 50$ CANCELLATION FEE.
No body said me about CANCELLATION FEE.
And i asked when have sign papers work and nobody said about that.
Terrible

Source: Google

★ 5

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★ 5

Nice looking gym never been inside

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★ 3

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★ 2

Have been a member of this gym for over 3 years and until the last few weeks the following issues were never present: I have shown up 3 times in the past week and a half and no staff showed up for work I guess and not able to work out. The manager assured me after the 2nd time this was taken care of and would never happen again. Due to my work I have to work out earlier in the day so I am paying for a gym I am not able to access. Management should be at openings for an extended period every day to both insure staff are coming to work and insure the gym is open on time for members to be able to access. Unfortunately staff performance is reflective of management when it is a continued issue. I love the facilities and equipment but if I can't use it, not sure if I will continue paying membership here due to these issues.

Source: Google

★ 5

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★ 1

DO NOT GO HERE. I decided not to return and now I have collections harassing me. Who needs this? Find another gym. I wish I listened to the poor reviews before I started going here. Avoid the vane attempt of extortion. Believe me, you'll be gad that you did.

Source: Google

★ 4

Retro fitness has all the equipment I need to do the exercises prescribed by my personal trainer. The equipment is in excellent condition and they just got new weights, medicine balls, and other equipment on the second floor. Now everything is right in one spot which makes it easier to do all my workouts. Also, it's never over crowded so you don't have to wait on equipment.

Source: Google

★ 3

I go here because there is nothing better in the area.

Pros: It has a lot of newer machines and weights to get the job done. Staff is nice but has high turnover. I think there have been like 4-5 fitness coach managers in a year.

Cons: Barely any classes- and they're offered at a limited schedule. Things break and they are left broken for months. Leg machine was broken for 3 months. Toilet was closed for a month upstairs. We had a coat rack, it broke and they just didn't replace it. Cleaning equipment is empty or broken often. At some point, this equipment will age and break more often and Retro will have nothing for people to use unless they get used to fixing things quickly.

But this place is better than Xsport down the road, so...

Source: Google

★ 5

Gym is very relaxing to workout in and very clean and Staff is friendly and very helpful with creating a workout regimen

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★ 5

This Gym is the place to be, nice and ample getting new equipment and very and I mean very friendly staff.

Rick Ramirez and Jaime are my personal trainers and are the reason why I'm excited to go in for a workout they cater the training regime to fit my level or rather lack of fitness.

Seriously come on in and sweat have fun and be fit
Get the personal training classes if you are a beginner because you will be guided to establish a good foundation for your future success.
Be mindful in the sense that you are making an investment in your self get the personal training and carve your master piece of art sculpt that fabulous body you have!!!!

Source: Google

★ 5

Machines are always available! Employees are great and friendly. Definitely worth the time and money!

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★ 5

Very friendly staff!! Amazing smoothies and helpful people. Also the gym is very low key. TRUST ME you wont regret it.

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★ 5

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★ 5

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★ 5

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