★ 4

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★ 1

As a person who does not work out regularly the community aspect and care from coaches really made a difference in my ability to commit this program. Recently, the lack of communication regarding staffing changes and understanding of how this may impact members has been very disappointing. While I respect the need and privacy related to personnel decisions, that does not excuse a failure to support members in navigating that change, acknowledge the impact and commitment to maintain a standard expectation of delivery or service. Instead it feels quite opposite, with feedback and concern being ignored or worse, met with threats to cancel your membership if you dare make a suggestion or ask questions. Sadly a once vibrant studio now feels cold and transactional.
It does not inspire trust or care, which was the foundation of this program. If you have an option, I suggest going elsewhere until there is some stability in leadership and staff.

Source: Google

★ 1

Great staff and a great workout!

I'm editing my review on November 1, 2025. I LOVED this place until recently when management decided to separate 2 of THE ABSOLUTE BEST AND DEDICATED COACHES. Coach Sable and Coach Katie were the two most dedicated coaches when all others came and went. They knew each of us, our strengths and weaknesses, and knew when and how to push us. I'm not sure why the owners made this decision but it was NOT a smart one.
Signed,
Member since 2018

Source: Google

★ 1

Unfortunately as a long time member (6 years) I’m extremely disappointed. There have been changes that have negatively impacted my experience with no communication to members from the studio. The coaches which were always happy to see me and are always encouraging me are gone. The schedule no longer has coaches assigned only subs so you have no idea if a coach will be there. Relationships with coaches matters and impacts the commitment and mental health of members. Communication with your members is important especially for an organization that brands itself as a healthy organization. This type of organizational behavior is not healthy.

Source: Google

★ 5

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★ 5

Orange Theory has become a part of my self care routine. I'm not a gym person , but I absolutely love the variety the classes offer. I have gone from going just twice a week to being obsessed and going 4-5 times.

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★ 5

My husband and I recently started Orangetheory at the end of May and originally signed up at the Orland Park location. Since then, we’ve been alternating between Orland and the Frankfort studio and both locations are equally amazing!

The coaches at Orland Park are next-level. Sable is an absolute beast! she knows exactly when to challenge you and will have you adding weight if she knows you can handle it (and somehow, she’s always right!). Her classes are tough but incredibly motivating, and I always look forward to them.

We also recently started taking Katie’s class, and she’s just as amazing. Her style brings something fresh and challenging, and we really enjoy the variety between her and Sable. The mix of coaching styles across both locations keeps things exciting and helps us stay committed.

Everyone at this studio, from the front desk to the coaches, is friendly and welcoming. Orland Park is just as top-notch as the Frankfort location and we’re so glad we decided to join!

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★ 1

At the beginning I was so happy! Absolutely loved this place. Katelyn was amazing. But the end of my experience has not been so great. Due to unforeseen circumstances I’ve been left with no other choice but to cancel. I’m now living alone and I can no longer afford $130 a month for classes. I did what I was supposed to and reached out to cancel. Now they are forcing me to pay for another month even though I made it clear that with my full time job and second job I’m working to support myself, there’s really no way I can afford this or even be present at the classes for that matter. I feel like this gym just wants to get another payment out of me and make their last bit of money. Very upsetting. After 5/6 months with this gym and $700 later you’d think the gym is more considerate . I don’t recommend signing up they give you HELL canceling is an entire process. And they will force you to pay another month.

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★ 5

It was my first time here & a birthday gift to myself. I enjoyed every bit of each workout. I love a challenge. Dan was a great coach! Can’t wait to come back.

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★ 5

Marx said "religion is the opiate of the people." Orange theory is in the same class. I've been all over the world to get my fix. If you're having fun you're not doing it right. It's the only place I keep up with the Joneses. Withdrawal symptoms start after 2 days off. I don't like going, but I have to. Ever day the routine is different, which means my soreness rotates. Oh I'm 72 years old and I'll take my nap about 2 hours after class.

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★ 5

Love it! The mix of cardio and strength exercises is just what i need and i can see the results are awesome, only after 10 classes.

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★ 5

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★ 5

I cannot tell you how much OTF has impacted my life. I was in such a bad place emotionally and on a physical level. I felt so out of shape and felt so drained all the time. I knew I had to change my lifestyle to get myself out of this mess. This place brought me back to life. Once I started going here my energy level is on the highest it's ever been! If you would like to invest in yourself then this is the place for you. Everyone here is friendly and the coaches are the best! I feel so blessed to have found a place like this to work out :)

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love going to new OTF locations just to see the difference. Great staff, and as always, a great workout. Parking at the location was easy, which is important if you're down to the last few minutes.
If you've never been to an OTF I really enjoy working out at ALL the locations, I have fun and love the atmosphere. I started with a 4 class membership and have enjoyed going so much that I went up to the 8pack membership and now I'm unlimited.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Excellent workout….Great balance between cardio and strength!!

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★ 5

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★ 5

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★ 5

Amazing class this morning with Coach Sable! She is fun, motivating, energetic, and called each person out. Took the time to meet and greet a new face.

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★ 5

Had a great experience at this studio! Coach Sable was full of energy and did a great job motivating and guiding members through the workout. I actually hit a personal best on the treadmill that day, so definitely a memorable experience! Thank you!

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★ 5

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★ 5

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★ 5

Absolutely loved the classes and coaches! They truly do get to know you and motivate you. Highly recommend!

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★ 5

Love love love this place! I’ve been a member for a little over a year and I get excited every time i come back. I have an unlimited membership and will continue to for life 😎🥰 The coaches are amazing and so are all the staff! Get a membership now! ☺️

Source: Google

★ 5

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★ 5

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★ 5

I love Orangetheory
All the staff are friendly and helpful. The coaches are fantastic they help you and guide you throgh all of the work outs . I have definitely noticed the difference in my appearance so has my husband 😀

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★ 5

Friendly, clean, inviting workout! My session was organized. The staff was extremely helpful, seeing it was my 1st time, and they went above and beyond to explain everything! If you are looking for a great place to work out, this would be it!

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★ 5

Great gym with excellent trainers. The staff gets to know you and really want to help you reach your goals.

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★ 5

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★ 5

Absolutely love OTF! The coaches motivate and encourage you throughout the workout.

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★ 1

Terrible franchise. They let mentally disturbed clients harass and target employees, all because they care more about money than the safety of their staff. Sad. Thank God I left that dump. I've spoken to a few members who have left--they told me things just aren't the same anymore.

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★ 5

Orange Theory has become an addiction!

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★ 5

I had my first ever class ever as someone visiting from out of town. Everyone at this location was very friendly, positive and helpful. I would recommend this place to anyone looking into it. Thank you!

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★ 5

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★ 5

Great place love it coach awesome!!! Great atmosphere !!!

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★ 5

I just need to get my schedule together. This place is so awesome

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★ 5

I have been a member at OTF since March 2021 and I love it!! I love OTF primarily because of the wonderful coaches. All the coaches are amazing. Everyone always has a favorite and my favorite coach is Nick. You get encouraged to push yourself to your fullest potential and he makes sure to have you smiling throughout the 60 minute class. The atmosphere at OTF is inviting and fun. Just sweat and forget the rest.

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★ 5

I am new to OTF and from the moment I signed up to my very first class the entire staff that I encountered was so welcoming and encouraging.

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★ 5

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★ 3

Overall a really good group fitness class however me and my friend told the staff that we cannot afford the membership right now. Then they started calling us from all of these random numbers even after we blocked them. Orange theory if you see this please don't call me ever again. this is very stalker of them in my opinion, like there is no reason for them to act like the scientology cult.

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★ 5

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★ 1

So I’m not completely innocent…I acknowledge my accountability…yet I know I was done wrong. If it aint you’re “home gym” you get treated differently. Management needs to create a friendly environment for everyone, knowing how to make the right decisions and how to reach ALL clients. I will NEVER return to this gym again….Thanks Zach!!

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★ 5

Love it! Been going here for years!

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★ 5

Orange Theory is the best!

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★ 5

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★ 5

I've been going to the Orland OTF for about 1.5 years now and I absolutely love it. Every workout challenges me in the best way. The coaching staff is so great and knowledgeable- and they will take the time to get to know you and your fitness goals so they can help push you. There is not a day where I regret going to work out here.

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★ 5

The OTF obsession is real! Best hour of my day at my favorite OG studio!

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★ 5

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★ 5

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★ 5

Great staff. Great workout.

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★ 5

I have been an orange theory member since October of last year and have always had a wonderful experience. The coaches and staff at the Orland Park studio are AMAZING!!! I can’t recommend this place enough!!

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★ 5

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★ 5

I’ve been going to Orange Theory for 6 years and love it. It holds you accountable and is easy to make part of your routine since there are scheduled class times. Some coaches are more motivating than others, but that is everywhere. Coach Sable and Dan are the best!

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★ 5

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★ 5

I have been to many orange theory studios and this studio has such great coaches and front desk staff. The workout is always exhilarating and coaches are always pushing you to be a better you!

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★ 5

I have been an orange theory member since September of last year and have always had a great experience so far. All of the coaches and staff at the Orland Park studio are super helpful and I can’t recommend the studio enough!

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★ 5

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★ 5

I love Orangethory! I have already lost 30lbs in the last 3 months. It's a 1 hour full body workout with amazing trainers. I go 3 times per week.

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★ 5

I love everything about this place. The staff, coaches, results, variety of workouts and so motivating. 5 stars all day long.

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★ 5

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★ 5

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★ 1

You get sold into a membership, if you're late to class you can't get in and they charge you. You have to cancel right away or you pay for the second month automatically. Oh and it's not cheap. Too many other gyms without all the commitments and restrictions.

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★ 4

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★ 5

Excellent workout

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★ 5

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★ 5

Love this place!!! Excellent workout today!

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★ 5

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★ 5

I am not one who loves to exercise, and every time I have joined a gym, I go for a little bit and then disappear. Orangetheory is the only studio I have gone to consistently and even upped my classes per month so I can go more often...that's unheard of for me. Every class, I feel my endurance and strength improve and I am starting to see the Covid weight I gained slowly come off. The coaches are great too.

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★ 4

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★ 5

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★ 5

The coaches and sales staff are great. OTF is always a good workout!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love the variety! Two workouts are never the same and they're always challenging!

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★ 5

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★ 5

I love the structured workouts- no trying to figure out what to do on my own. Having to register for classes gives me the accountability I need to get my workouts in.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love the coaches they keep me motivated through out my workout, pushing me to give more.

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★ 2

I cancelled my membership last year as a friend I went to each class with had a surgery and had to recuperate. I re-signed a membership in January when my friend could return and up until now everything has been status quo. Today I called to move both of us from a class this evening to Wednesday as I have a migraine that was not helped by medication. The woman I spoke with just said that I would be penalized a class. Her laissez-faire attitude and lack of care brushed me the wrong way. My friend will have to attend this class tonight and I will have to go on my own another day. I asked how the cancellation works and she said she could email the paper work... she seemed all too keen on getting rid of a customer. All well.

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★ 1

Rude customer service. Amelia is the worse. If I ask to speak to a manager I dont feel the need to explain to someone why unless you yourself are the manager...I also dont feel the need to have to explain why I haven't rescheduled my appointment with them. If I wanted to reschedule I would...the non stop phone calls are ridiculous. I will definitely not be signing up here.

Source: Google

★ 5

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★ 5

I am 53 years old and am back after a 3 yr hiatus due to a surgery, and while returning was hard, the staff was very welcoming in my return and understanding why I need to take it a little slower to start out. I feel great and am so happy I returned! No matter your age, don't feel intimidated about getting healthy or staying that way!

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★ 5

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★ 5

This is a wonderful gym. The location is fantastic and the barbers are are talented guys. Their cuts are always amazing. Recommended.

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★ 5

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★ 1

The coaches are beyond great. But this one star is for the receptionists. They are Mean, unkind, and making you feel you’re not welcome as you are working out for free on their account!
Orangetheory is a very known company and they should hire people have customer service skills.
The receptionists in Orland Park know nothing about customer satisfaction, they even don’t know how to smile and welcome a customer!
#orange_theory

Source: Google

★ 5

The workput varies, and is fun. It is not the same thing over and over, you don't get bored. I burned a lot of calories, and it was fun. The instructor motivated me and the music was upbeat and worked well with keeping us motivated.

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★ 5

I had a great time doing my trial class at Orange Theory this past Monday.
The Coach Sable was amazing and really knew how to get you going and to push you through the workout. All while keeping you motivated and positive. I would highly recommend trying it out.

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★ 5

Can’t recommend OT enough. The trainers are dedicated to giving you a high intensity workout, but make it fun at the same time. The staff is friendly and are always ready to help you. This is so worth every penny -so head over and start getting fit with Orange Theory.

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★ 5

Great crowd, friendly and helpful staff, Coach Sable is very attentive and always motivating the group with her great energy I always have a great workout here.

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★ 5

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★ 5

I enjoying going to OT Orland Park because my workouts always are challenging enough to make me feel accomplished when they are completed. I have noticed positive changes in my body and confidence since I started my routine and that is what encourages me to recommend orange theory to my closest friends. Orland Park is my favorite location not just out of convenience but because the staff makes me feel home.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The trainer Kevin motivated me with positive prompts on how well I was doing for my first workout at Orange Theory. The staff is friendly & accommodating.
I was quite nervous prior to class that I would not make it through. The trainer offers modifications & work at your own pace.
This workout I feel I was pushed beyond my boundaries/capabilities which is exactly what I need since this is something I do not do on my own.
After class I had a little feeling of self-accomplishment & felt great physically & mentally post-workout.

Source: Google

★ 5

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★ 5

The trainer that I had was so great. He was very helpful and encouraging. The trainer also gave good instruction throughout the process for a first timer. The next day I was so sore and excited that I had done something good for my body. However, the cost is unaffordable and the rate for one class is 28$, which seems far too much for a single class. If you want to see results you have to go at least two to three times a week. I hope that orange theory fitness gains a lot of popularity and grows, so they will hopefully be able to lower prices! I would love to be a member, because it's so awesome!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

You can't get a better workout in an hour. Kevin,Josh and Sable are great coaches they always bring the energy at 5 am!! Cody is awesome he has a great attitude is knowledgeable and is always willing to help.The 5 am crew what a great group of people! We all work hard and are supportive of one another, it's a great atmosphere. They say 5 am is a little crazy I say just crazy enough!!!!

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★ 5

Really fun workout class! Def going back

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★ 5

Loving my OTF experience so far! The staff make you feel comfortable and your workout is always different! I love the fact that your workout is planned for you with encouragement from the coaches every minute of the way! I need that sort of motivation and consistency! I would recommend to everyone, no matter the shape you’re in- there are all different shapes and sizes!!

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★ 5

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★ 5

Best workout

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★ 5

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★ 5

Best workout ever!

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★ 5

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★ 5

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★ 5

Just one day I walked into the world of orange. Since that day, it has changed my life completely. There are good roots, that have started from the beginning and it shows at my beautiful studio in Orland Park Illinois THE MOTHER SHIP. The first people I met behind the counter were so professional and made me feel welcomed. I’ve been there for a few years now and the people behind the counter make me feel like I have my best friends there. And the trainers/instructors/mentors/friends I loved putting myself in their hands for an hour a day, seven days a week and sometimes I will do a double. I remember losing the first trainer who moved on to another studio, I felt sad. But now I have gone through a few trainers/loved ones, that went on to prosper as orange representatives makes you feel Great inside. It’s so much fun, it’s hard to explain, but Orland is one of a kind, people come and sign up and never leave like me and as always thank you MOTHER SHIP for starting this. It’s been a great ride and I see many more miles to come. So if you’re thinking of the place to put yourself in shape mentally/physically/feel great about yourself to wait come see me.
Love, Bobby

Source: Google

★ 5

It's motivating! It engages me and keeps me going. I am not motivated or knowledgeable enough on my own to get consistent results if I just go to a regular gym by myself. But at Orange Theory - I really rise to the demands of the trainer and it's fun!

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★ 5

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★ 5

The people are super welcoming and the workout is great because they're different and intense. It's a great way to have fun while working out and it makes it easy to push yourself to do more.

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★ 5

Best place ever! Best work out best coaches! I have never felt stronger!

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★ 2

Not a great place for a whole family. They will do anything to get new members. They have terrible rules that do not allow teens to be in the lobby! If you want your son or daughter to join, I don't recommend it.

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★ 5

Love everything about this workout. The coaches are great too!

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★ 5

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★ 5

Nice place to workout! Good Instructors

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★ 5

I love the heart rate tracker and watching my heart rate go up and down! Truly tells me if I can go harder or not and 9x you can always go harder!!

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★ 5

Everything! The app to track and schedule my classes are very convenient. I would never work as hard as I do on my own. I’ve only had two different trainers but Kevin and Jaime C. are very motivating and I get the personal trainer feel. Best decision I have made to jump back into working out.

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★ 5

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★ 5

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★ 5

Always a great workout. I go to a location that is heavily utilized, most of our are workouts are 3G. The trainers do an amazing job at keeping the groups on target. The staff is always friendly and welcoming.

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★ 5

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★ 5

The classes are great!!! Everyone was so nice and motivated me!! Loved how you get to workout at you own pace.Coach Brooklyn was amazing!

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★ 5

I like being pushed and being in a group setting that makes me want to do better.

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★ 5

Great Workouts!!!!

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★ 5

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★ 5

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★ 5

Every coach is great, and I appreciate that they let me work out at their studio when i am visiting my family here in Illinois.

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★ 5

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★ 5

It was my first visit and the workout was powerful! The instructor introduced me to everyone, announced that I was a cancer survivor, and everyone was very encouraging and supportive.

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★ 5

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★ 5

Best 1 hour workout on the market by far. Come in - you don't have to think about where to do, how many reps etc - coaches guide you through. I'm addicted.

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★ 5

I love Orange Theory!!!! Amazing workout -- with the accountability that will make you never miss!

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★ 5

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★ 5

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★ 5

Great workout with variety. Perfect for shocking the body

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★ 5

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★ 5

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★ 5

Really fun and a great workout

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★ 5

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★ 5

I go to many OTF locations and Orland is by far one of my favorites. Coach Rick is amazing and all the staff is always so friendly and energetic!

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★ 5

Tony and Danny were a great help! I enjoyed the fact that I was in control of my workout based on MY body. Sometimes going to the gym solo can be a bit mundane. I however, love how no two classes are ever the same and with the help of the heart monitor your workout feels engaging. I will definitely be back soon!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

My class was amazing, the full workout was fun and I believe my weight goals is reachable now. If you are serious about changing your body, you must attend a free class.

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★ 5

I had a wonderful time! Tony was so motivating, encouraging, and kept the workout fun! I was pushed, but not too much! I felt very welcomed and look forward to going back!

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★ 5

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★ 5

Great workout!! Love the combination of cardio and strength. Will definitely be coming back.

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★ 5

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★ 5

ALWAYS challenging, and never the same workout twice. I have worked with many trainers over the years (1-on-1 and in groups), and OTF coaches are the best. They really hit the sweet spot of getting you to go where you thought you could not.

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★ 5

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★ 5

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★ 5

Orangetheory Fitness is one of the best workouts you can participate in today. It's a great utilization of weights, rowing and cardio that allows you to push yourself unlike regular fitness centers. It's a cost-effective option to individual personal training, and the group setting makes the workouts more fun. Orland Park's location is great. The staff is always friendly, the members that workout there are nice and the trainers know what they are doing and push you to be your best. I would highly recommend Orangetheory Fitness- Orland Park to anyone residing in the area.

Source: Google

★ 5

My visit to this Orange Theory Location was fantastic. High Intensity Group Interval Training is the way to go. The staff was awesome from start to finish and I felt as if I was apart of the family. I recommend this place to anyone in pursuit of reaching their weight loss or fitness goals.

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★ 1

TERRIBLE customer service! Buyer beware - when you think you are signing up for one month, you are signing up for TWO months, at a minimum. After repeated requests to cancel the second month, they do not.

Lots of other facilities to go to that would be more accommodating.

Source: Google

★ 1

DO NOT GIVE THEM YOUR CREDIT CARD!!!

I would have never gone to Orange Theory Fitness if I knew what I know now. After trying a class a couple classes at the Naperville and Orland Park location.

I decided not to continue a membership with them; I cancelled according to their policy by going in to the Orland Park location and filled out paperwork. BUT I WAS STILL BILLED FOR ALMOST A YEAR WORTH OF CHARGES!

I was not checking the credit card statements and was unaware they were billing me. As soon as I found out I was being billed I called Orland and spoke with Zach, HE TOLD ME THAT REMEMBERED ME CANCELING, he said to me that there was an issue getting some paperwork to the Naperville location, and that's why I was accidently being charged.

At the end of the conversation Zach was clear I wouldn't be getting charged anymore, and he would get back to me about the mis-billed months so that it gets refund.

After not hearing back from Zach, I reached out to him to see what was going on, AND BECAUSE MY CREDIT CARD WAS CHARGED AGAIN!!!!!!!! , and there was no resolution of the prior months that I was wrongly billed for.

I called so many times, one time I talked to a girl working there who told me she wishes she could refund me and that people call the location all the time trying to get refunds from similar situations!!!!!!!

After finally getting ahold of Zach, he was not able to help me. So he passed on the email of his regional manager Jen.

After several attempted emails to Jen with no reply, I called corporate. Which is a joke to even try to get ahold of anyone there.

The corporate operator eventually got me connected with Jen, who was of no help at all. She listened to my story and I sent her emails. She said she would look in to it several times, but she would never get back to me.

Jen and Orange Theory haven't resolved my issue, and my last email to Jen has gone unanswered. I never received any product or service from them for the time in question.

I followed that cancelation policy, Zach remembered me canceling, I was flat out told that there was an issue on their end getting my cancelation papers to Naperville, and I still have no resolution.

I have been given the run around for months and I am owed close to a $1000. They are lacking organization, terrible at communication, and have really demonstrated their neglect for customer service through this process. I am so disappointed and would never ever suggest them based upon my experience.

SHADY BUSINESS… NOT CARING FOR PEOPLE, JUST WANTING TO COLLECT PEOPLES CREDIT CARDS AND WRONGFULLY BILLING THEM!!!!

Source: Google