★ 5

Zoie is the best planet fitness employee! she was very helpful and patient.

Source: Google

★ 5

Well equipment gym, better than other locations

Source: Google

★ 3

I like this gym! They are always keeping it clean and if something needs repairs, the equipment is fixed within a reasonable amount of time. However they seem to always be late opening on Saturday. I'm waiting in the parking lot as I type. What's the deal???

Source: Google

★ 2

Ayana is hands down one of the best managers I’ve ever dealt with. She’s respectful, professional, and always goes out of her way to make sure customers are taken care of. You can tell she genuinely cares about the people she works with and the customers who come in. Everything runs smoother when she’s around, and honestly, she deserves a promotion for how much she does to keep things together.

Now, Maya is the complete opposite. Her attitude toward customers is terrible — she’s rude, dismissive, and acts like helping people is an inconvenience. I’ve seen her ignore customers, roll her eyes, and make situations worse instead of solving them. It’s disappointing to see someone with such poor customer service skills representing the place. The difference between how Ayana and Maya treat people is night and day.

Source: Google

★ 1

Management and employee services very off felt very uncomfortable coming to this gym as being watch as I did something wrong while worker pretending to go in the back like their working as that was the way to watch me will not recommend to this gym

Source: Google

★ 5

Gym itself is great, I like they have some free weights barbells. The staff is welcoming and helpful (except sometimes there’s no one at front desk for minutes).
My only real complaint is about people themselves who CAMP ON BENCHES OR MACHINES FOR 10+ minutes DOING NOTHING!!! If you came to the gym, respect rules, don’t camp and prevent other people from working out! PF should do something. Gym is for working out, restaurants are for hanging out. Thanks 🙏🏼

Source: Google

★ 5

Zoe was so kind and helpful with setting up my membership through insurance! She was the only person working the desk and did a great job multi tasking and helping me out :)

Source: Google

★ 1

A worker there made me sad.

Source: Google

★ 1

Bad service. Staff is cold towards members. Someone told me similarly as well. Maybe hiring and firing should be conducted?

Source: Google

★ 5

Source: Google

★ 2

I came to this location to find myself waiting at the front desk for 15 minutes before deciding to leave and go somewhere else. I have worked at a Planet and there is no excuse for that. If anyone wants to workout for free come to this location!! No one is there to make you check in:)

Source: Google

★ 5

Great little gym, friendly staff

Source: Google

★ 4

I’ve only joined this gym for about a few weeks now, and they have enough equipment to work with which I love and their hours of operation. I saw someone wrote on the review that this place has their AC blowing so much but this is not true. In fact this place needs to crank up their AC just a little bit more. It’s so hot. I just have not really said anything to anyone but I need some type of coolness to motivate me too, so I’m not Quitting in the middle of my workout just because it’s so hot and uncomfortable. please please have enough AC working so everyone can be comfortable.

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 2

I came to Planet Fitness in Hillside today (Sunday) right at opening time, 7:00 AM, and the doors were locked. The person with the keys, Mia (the general manager), wasn’t there on time. She showed up nearly 30 minutes late, and there were multiple people waiting outside in their cars because of this.

What makes this even more unacceptable is that this isn’t the first bad experience I’ve had with her. As the manager, she should be setting the example, yet she arrived in sleepwear (Crocs and a sponge still in her hair) as if she just rolled out of bed, and didn’t even apologize to the members waiting.

This type of unprofessional behavior is disappointing and frustrating. Members pay for consistency and reliability, and at the very least, the doors should be open when the gym says it will be.

Source: Google

★ 1

Sunday 8/24 7:15am and still closed. Like how hard is to stick to the posted schedule on your site? This place is inconsistent. Definitely needs new management

Source: Google

★ 5

Small but liked it

Source: Google

★ 5

Friendly staff, new machines, and good workout environment.

Source: Google

★ 5

I’m a firm believer in giving recognition when due! John of Planet Fitness Hillside went above and beyond with answering my questions and suggesting with equipment demonstrations to assist in meeting my fitness needs. I will now return with more confidence because of him. Also can’t wait for this new location to add permanent trainers to staff.

Source: Google

★ 4

Source: Google

★ 5

Ayanna and Deonte are very welcoming, they remember their clients and always keep up with the equipment, cleaning, servicing ect. Always willing to help with spa services. Idk about the morning/day crew. But the night crew, they got it!
Thank you

Source: Google

★ 2

Overall gym is okay - but Miah the GM has made it a bad experience, my mom & I have been coming into the gym for almost two months without any issues - PF took a picture of my mom for security issues which is normal but today they didn't allow her in since they didn't save the picture - my mom doesn't have a copy of her ID and although she was never told to bring an ID, Miah had attitude and kept asking the same questions over and over despite explaining multiple times my mom was never told anything about bringing ID + she already took the picture & didn't take responsibility on their mistake and made my mom go back home to get her ID

One thing is having "security reasons" and the other is being too much,

Miah....Do better please.

Source: Google

★ 3

EDIT: Went in today. 2 machines i normally use already out of order. Let's see how long it takes them to fix. Staff still sweet n helpful.
Been here several times over the last 2 weeks. I enjoy the new equipment & friendly staff. I would suggest more mirrors around the gym, especially the section located towards the south side of the building. There are no mirrors in there. I feel it's important to be able to see my form while working out. Also wondering when they will bring in the massage chairs and whether this location will have classes.

Source: Google

★ 4

I've been here twice already. I really like the gym & the new workout equipment I haven't seen at other PF. It's just a few issues that I have... The abduction/adduction machine. For one, it's only one & the seat is extremely uncomfortable. You can't adjust the height of the back of the seat or the seating part itself. Trying to do abductions, the seat pinches the back of my thighs because that part of the seat is too straight. It definitely needs a better model & separate the equipment. At least have 2 abduction & 2 adduction machines available. Plus, add another glute machine to have at least 2 available. Add more equipment for abs & core excercises. I only saw one throughout the whole gym. And add equipment for stretching before workouts. Other than that, I like everything else about the gym. The hydromassage beds are very nice as well as the massage chairs & the angel red light therapy machine. And the staff I've met so far have been really nice & helpful. I will definitely be going back often. 🏋🏽💪🏽💜💛

Source: Google

★ 5

Went here for the first time this morning and loved it. I haven't worked out in a while so it was a bit overwhelming but WOW! A lot of equipment and machines and everything was nice & clean. There are so many options - you don't have to wait for a machine because someone might be using two at the same time, wasting your entire morning and workout plan because you have to get to work (bye bye, park district). The girl at the front desk is really polite and helpful. All gym patrons were very kind and respectful. Only one thing I wish this gym had - weighted body bars. I walked around and only saw barbells at 20 lbs or more. I would love to see 8, 10, 12 lb weighted body bars. They're so versatile and 20 lb barbells are a bit too much for me (and my reconstructed wrist/arm). Hopefully some other folks feel the same and PF will get some of those on the floor (please!!). Otherwise, great place so far. I'm thrilled to have a gym so close to home. Let's get ready for snowboarding season! Thanks, PF!!

Source: Google

★ 1

The AC is on blast blowing on your face FREEZING COLD when on the stair master ! I can’t even shed a drop of sweat ! hate it !!! Also the ceiling light are super bright also straight on your face making me super dizzy during my workout. So much waiting for a neighborhood gym ! I rather drive a few more miles to Melrose park Location.

Source: Google

★ 5

Really nice gym. Brand new equipment. More free weights than older PFs.

Source: Google

★ 1

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★ 4

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★ 1

Black card member. Teach your staff how to be professional. Hope other location had the new equipment. Never coming back to hill side.

Source: Google

★ 5

Haven't been to the hillside gym yet but I can't wait to go. The best part about opening a new gym is that the building the equipment and the employees are new. But I'm curious to see 6 months to a year from now how all that newness is maintained, and I hope this Planet Fitness does not disappoint me like some of the other ones have. That means the attentiveness of the employees, the overall daily cleanliness of the gym, and first and foremost how well the equipment is maintained, and not waiting for a month for a piece of equipment to be fixed because of one loose screw. Planet Fitness should stop allowing the high schoolers to come to the gym all summer for free only to disrupt the workouts of the paying members while they congregate and talk to their friends hogging the equipment that the paying member wants to use. Planet Fitness should hire more maintenance men so the equipment that the members pay to use is not broken for months at a time.

Source: Google

★ 5

Source: Google

★ 5

They like just opened but i wanna say its really clean and the staff were very friendly :-)

Source: Google

★ 5

Barely opened but lots of new equipment that I've not seen in other PF gyms. Employees are very welcoming and great atmosphere

Source: Google