★ 1

The employees were awesome. Management seemed to be a disaster. If you are going to be closing your business how about you at least tell people so they don’t take time out of their day to show up to an abandoned store front.

Source: Google

★ 1

CONFIRMED CLOSED.
Location seems to be closed indefinitely with no notice, no phone, no email, just lights off and locked up!

I had appointments this month and when I showed up, the place was closed. Previously, they’d been helpful and responsive. It’s now been almost 2 weeks with no sign of life or response to my emails or voicemail. I’m frustrated and disappointed!

The program was included via my health
insurance sponsored gym membership program. Ideal for those who just won’t likely stretch on their own and want to reduce risk of injury or improve mobility. Appropriate for marathoners and couch potatoes alike, with no judgement or shame!

Source: Google

★ 2

I enjoyed Stretchlab when I was using it, but when I wanted to cancel it was a hassle. Now, several months later, they are still trying to charge me several hundred dollars in membership.

Source: Google

★ 1

I told the manager back in August that my financial situation had changed and that I wanted to cancel my membership but they insisted on freezing it and never reached out about when the freeze was going to end and today I find a random charge on my account from stretchlab that I didn’t authorize. I loved the stretching services that I received from Gianna and when Chris (assistant manager) would be working things would get done but now. I will never be going back. Now that Chris left customer care is awful. Stay away.

Source: Google

★ 1

Would not recommend. Poor service, found out about one canceled appointment after arriving, hard sell for memberships, hard to cancel, continued to charge account after canceling. Reported this business

Source: Google

★ 5

Source: Google

★ 5

If you can afford it, I highly recommend it.
The stretching was very beneficial. As an older guy who goes to the gym regularly, it's great for maintaining flexibility and helps sore muscles recover faster.

Source: Google

★ 5

Hannah provided a superb stretching experience. She was able to adapt stretches to my body's capabilities. Stretches were able to be much deeper with the assistance of another person.

Source: Google

★ 5

Love the stretching program at StretchLab. I travel a lot for work and my lower back, hip flexors, glutes, hammies, etc. take a beating. Working with Fabian, James, and others have provided tremendous relief and added flexibility. Highly recommend!

Source: Google

★ 5

Source: Google

★ 5

I’ve been working with Anna Makar, Flexologist at StretchLab-Lakeview, for 2-3 years. Maintaining flexibility and overall pliability throughout my body has been crucial in being able to stay active and help reduce injuries while working out and performing daily activities. Every session with Anna is different and tailored to specific goals I am trying to attain either in workouts or everyday life. She has an incredible positive attitude and is a joy to work with. I would definitely recommend incorporating stretching into an overall workout regimen, with Anna specifically as the individual to work with!

Source: Google

★ 5

Source: Google

★ 5

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★ 5

Source: Google

★ 5

The place is great I am getting fantastic results. It is really making a positive impact on my mobility and general soreness is going away. Thank you Fabian Ernemann

Source: Google

★ 3

Not for me, but may be a fit for someone else. I'm going to stick to getting my body work done by my PT and Chiropractor simply because there is less push with the sales side (socks and subscriptions). Danny, the owner is super dedicated to his business, so I would expect that regulars will have a great customer experience.

Source: Google

★ 5

Source: Google

★ 5

Lots of moves like in yoga, but the flexologist is helping you physically with the stretch. My legs felt wonderfully light walking to the bus after my session. Definitely going again!

Source: Google

★ 5

Source: Google

★ 5

Outstandingly professional and very knowledgeable! Whatever your problem, their flexologists can fix it!

Source: Google

★ 5

Source: Google

★ 5

The stretch lab provides a different experience with each session, physically providing relief.

Source: Google

★ 5

Source: Google

★ 1

They do recurrent charges, be aware of that. And when you call to schedule an appointment they are always full. I’ve called twice now to schedule an appointment to no success. So they auto renew your membership and you can’t schedule and appointment. Biggest scam out there, don’t bother with this place.

Source: Google

★ 1

Be careful upon entering this studio- you may get scolded in person, and then two more times via email, by the recently uppity Sales Manager. I have had a standing weekly appointment since shortly after they opened a few years ago. Typically, they let me know when there is a change in the schedule and offer an alternate time. This did not happen before I walked in last week. I was surprised to find my Flexologist not there. I asked if the others were free, they were not, so I went to leave but was told that I should have known and also that I was not to rely on my Flexologist for scheduling. Later that day, I got a long, scathing email from the Sales Manager- not something I have ever thought should be sent to a customer- I have worked in customer facing positions most of my life. I replied with an apology if I had offended the other employees for asking if they were available and then got ANOTHER long, scolding email from the Sales Manager. I reached out to the General Manager but never heard back. 5 days later I called the GM and was informed that she was 'just now catching up on emails' and was not aware of the whole situation. She apologized and asked if she could remedy this situation and keep my business. I suggested it would be as simple as an apology from the Sales Manager. But that did not happen. So, bummer. If you choose to visit, beware the immature person behind the counter. I prefer to give my business to companies that care about their customers, not just their customer's money.

Source: Google

★ 4

Source: Google

★ 5

Highly recommend for anyone in need of a deep stretch for those sore and achy muscles. Felt very comfortable right when I walked in the door and Ronit was amazing at addressing my hyper mobility issues and chronic hamstring tightness

Source: Google

★ 5

Outstanding Service..I even stretched muscles i didn't know I had..However Outstanding!

Source: Google

★ 5

Source: Google

★ 5

This place is Awesome!!! Great customer service. Very clean and everyone is very nice.

Source: Google

★ 5

Clean facility. Staff sanitizes area after every session. Friendly professional staff. Masks required. Very informative flexologist with backgrounds in a variety of sports/exercise/movement. Personal sessions are great at improving your range of motion and getting an awesome stretch in any problem areas. Everyone is definitely considerate of previous or current injuries. Already signed up for my next visit back! 👍🏽

Source: Google

★ 5

Great experience!

Source: Google

★ 5

Source: Google

★ 1

Out of 4 stretches 2 were great and 2 were mediocre and a waste of time. This place likes to bill. They billed me under 2 accounts after misspelling my name. Calls with questions are generally met with I'll have the manager call you back, which he never did as I had to call and catch him. I suspended my membership and was told I would get a call before reinstatement, I never did and have a $269 charge. The manager upon any question reverts back to his talking point of the membership agreement and mentions the owner will call me,,,, which so far hasn't happened. I understand it's a new business but be a little more honorable. I'll post the various charges under photos showing multiple charges .

Just to cancel a membership is considering a favor as you can see by the email I received.

Source: Google

★ 5

Ask for anyone. They all seem to know their way around a good stretch and use their ears well.

Source: Google

★ 5

Source: Google

★ 3

The entry door is on Addison not Southport. It’s easy to find once you know that. The staff is nice. They require grip socks which they of course sell for $15 and didn’t make clear before my first visit. Went in a few times. Nice people and nice facility. I just don’t see the value. Go do yoga, have your trainer at the gym stretch you out, find a friend that knows PNF stretching and save $45.

Source: Google

★ 5

Can't even explain how loose SL gets me. Been fighting off some bad injuries and keeping the rest of the body loose helps promote and maintain.

Love the vibrating rollers !!

Ron Maxwell

Source: Google

★ 5

Love my stretches with Brian! It really helps me through my rough travel schedule.

Source: Google

★ 5

StretchLab is incredible! The space is clean, has tones of light, and the staff is fantastic. I have been to 3 different “flexologists” already and they have all been fantastic. PT students, massage therapists, and occupational therapists. They know the human body and it gives you the extra stretch you can’t get on your own.

Source: Google