★ 5

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★ 1

I was lied to about the annual fee, lied to about being able to cancel anytime, and lied to about a contract. This place is IMPOSSIBLE to cancel your membership at. Do not sign up here.

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★ 5

Edge Fitness in Crystal Lake is a fantastic gym. Tons of free weights and machines, so there’s always something open no matter when I go. The yoga classes alone are worth the membership — great instructors and a solid way to mix up the routine. I also really appreciate the dedicated stretching areas, which most gyms don’t offer. Overall, a super solid place to work out.

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★ 1

Do not give them your bank information. They will keep charging you even after confirmation that membership has been cancelled. Fraudulent company

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★ 5

It's crowded because it's a great gym. Let's just get that out of the way. All of the complaints are people saying "I love this gym and so does everyone else. I can't believe it's busy!"

I've been coming here for years. I use the child care and the staff recognized my daughter within 2 visits.

The smoothies are delicious.

The theater is the best place to do cardio in any gym I've ever been to. Even if you don't enjoy the movie that's on for the day, you can still appreciate a cooler temperature room with large fans and dimmer lighting for you to watch whatever you want on your phone.

The women's only section is a great option that I have never heard of anywhere else. I don't know if it's used much but what a great idea.

The highest membership lets you bring a guest every time you visit. I can't tell you how rare that is to find at a nice gym. I've used this so much when friends and family come in town. It's truly a luxury to tell people they can come to a really great gym and all it takes is two minutes at the front desk to get in for free. So many gyms give a guest pass per month and day passes are literally the cost of a membership.

All in all it's an incredible facility that has exactly what I need and want to use. And the membership costs reflect that.

Keep up the good work!

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★ 5

Best gym better than vasa

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★ 5

They keep the place clean. Everyone is always polite, friendly and its reasonably priced given the equipment they offer!

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★ 5

My wife and I have been members at Edge for 2+ plus years and absolutely love it here. Their customer service is amazing and make everyone feel welcome no matter their experience level. I recently visited Vasa and was disappointed with the overall experience and price comparison on membership where edge offers discounts for first responders and vasa does not offer anything that comes close.

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★ 5

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★ 5

Clean, spacious, and packed with great equipment. The staff is always friendly and helpful. Great machines & extra hot sauna. Highly recommended.

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★ 5

Been a member at Edge for a long time and thought I'd try out the new Vasa opening up- and let me tell you-That gym SCREAMS CHEAP! New equipment, but very old school. I already canceled and staying loyal to Edge fitness!! Thank you for maintaining the club! Friendly staff and awesome vibes!

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★ 5

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★ 5

Best Gym in the area, Edge has everything you need. Great staff, Clean Gym and all the equipment you need to crush it.

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★ 5

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★ 5

Great gym for the prices. I like the section for women only. Many options.

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★ 1

They have extremely predatory billing practices. They hide fees in their contracts. You are locked in for whatever the specified time is, and you have to cancel in person or send a written letter to cancel. Scummy people, scummy practices. The facility is fine, and I will keep going until my contract is up - but I have already turned off auto-renewal and will not be back once it is done.

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★ 5

Best gym ever!!

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★ 1

Management & upper Management is absolute trash. A member complained about me "dropping" 120 lb dumbells. It's common sense that when you lift heavier weights the noise is more pronounced as it hits the mat. I then talk to a higher-up to simply explain the members biligerent behavior & his response was "you have exactly 20 seconds". This higher-up was the most inept & miserable person I have encountered in a long time. Prior to this incident, I kept to myself & was very stoic. Literally, got kicked out a gym for lifting weights. Hopefully this person can get the therapy he desperately needs. Looking forward to going to Vasa & continuing with the gym I'm currently a member of.

Response to owner: right, so a member literally breaks every arbitrary rule you mentioned & you blame me? I think you completely missed the point. Maybe early dementia is kicking in, bud.

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★ 1

Gym facility is nice, however if you try to cancel your membership you will continue to get charged despite speaking to employees in person and on the phone. Absolutely ridiculous, and extremely unprofessional.

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★ 3

I have been a member for several years and go about 5x per week. I used to love it and now am frustrated by how unsafe and congested it is after they added 8 pieces of equipment and changed the layout. Safety is my first concern and it is no longer safe in my opinion. I would review as a 5 star before layout change and addition of equipment. Circulation is now terrible. The facility is always clean, the equipment is high quality and the staff is friendly and helpful. I think the desire for more has hurt them.

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★ 1

Any company using abc fitness solutions for their contracts and billing should burn down. Do not sign a contract here without googling abc fitness solutions and looking at their google reviews. They’re based in sherwood AR but do the signings for The Edge Fitness club. Disgusting and predatory abc fitness is. Beware

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★ 1

Charges $30 for missed payments. I will not be renewing. You shouldnt be more afraid of missing a gym payment then anything else in this economy. Go somewhere else.

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★ 5

Nice, clean facility that is well-organized. Staff are friendly and helpful!

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★ 5

The Edge Fitness club has a good amount and variety of equipment. I really like the movie room for cardio equipment. The cost of membership is also a big draw.

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★ 5

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★ 5

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★ 5

Great place to work out. State of the art equipment all in impeccable working order. So many classes to choose from. Very friendly and helpful staff. You need to go to understand all they have to offer

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★ 3

Signed up for the free three day trial but because I lack an instate ID- I was given one day since I was already at the gym. Jesse was INCREDIBLY welcoming and made the start of my experience amazing! The other guys at the smoothie bar are kinda off and definitely don’t ask questions about using equipment. Not helpful at all. Yes, this was after I googled so it was last resort asking someone who WORKED there about their gym equipment.

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★ 5

Update 8/7/2025* Beat up / broken equipment(big improvement esp spin bikes) leaky hydromassage (need to revisit) , tore up chair massage ( need revisit ) , dirty sauna ( resolved) people wearing shoes in Sauna ( resolved) .. Plus side ( still ) great staff, clean showers & toillets. Women only gym. However, it is lacking/ pretty basic ( need to revisit)

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★ 1

Even after I’ve presented this place with official medical records proving I have CANCER they are STILL charging my account TWICE a month and attempting “retention close” business tactics on me. Slimy…and I’m not just talking about their dirty moist fitness equipment. I’d give less stars if I could. CUSTOMERS BEWARE

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★ 5

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★ 5

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★ 5

I appreciate the variety of early classes. Working out with kids is difficult so I go early before they wake up and it works great for me!

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★ 5

Large selection of equipment in great shape. Very clean facility

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★ 5

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★ 5

Great gym! Excellent variation of equipment to work out. Very clean atmosphere. Staff is extremely friendly, professional, and hard working. Zack, Sam, Anthony and Amethyst always greet me with a smile and make great shakes!

UPDATE:
Shouting out everybody who works here! Management is phenomenal at fixing issues like Devin, and Sam. Helpful visitors from corporate such as Anthony, come in to make sure the quality is amazing! SPECIAL shoutout for Modi (Madison) is an excellent physical trainer and helping a guy like me with my strength techniques and dance skills! Devin is amazing at keeping me up to date with my supplement intake as well! Brooke is the kindest person ever, and always help me my membership questions. Laura and Ellie are amazing at greeting and is always the friendliest with helping me use amenities like the chair or tanning. Brendan (two chains) is very attentive with being aware of equipment maintenance (he's like Johnny On-It). Elijah is also an excellent trainer and showed me proper techniques on machines along with body exercises as well!

Sincerely, the Mayor of the The Edge in a Crystal Lake!!

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★ 3

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★ 5

Nice gym, overall clean, good equipment. Wish they were open later on Friday though… 9pm is way too early!!!!

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★ 1

The gym is okay, but I can’t attend. I was approached by creepy men and some 16/17/18 year old looking boy who kept looking at my, you know. I tried to talk to staff about it but they didn’t do anything. Think the kids name was Ryan or Riley and a few of the men’s names were Diego and Stephen, if anyone else has dealt with these members, hopefully you’ll come forward so the staff will actually do something. But besides this the facility is really nice and some of the staff are caring.

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★ 2

Was fine for a while but then the men's locker room smell got so bad that I can't even use it anymore. If I have to pee I go home. The sauna is in the locker room and smells even worse. Equipment is constantly breaking. There are lots of free weights but it's hard to find a spot to stand in that area.

Sales told me that canceling would be easy and could be done in-house. When I went to cancel they told me I had to email corporate. I have done this and they just ignore my emails. Worst experience I've ever had at a gym. 2 stars because at least the price is cheap.

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★ 5

I've always had a great experience here. It's been a great run for the year and a half I've been there. Of course, it can get busier during certain times of the day but that is the case at every gym in the world. I also don't view that as a negative, because a vibrant community is a good sign. The location and equipment are perfect. -Yve

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★ 5

We love the club. You keep it very clean, and the equipment is kept in great shape and if it does go down it is repaired quickly. We also love that new equipment is added regularly and the smoothie bar is awesome!

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★ 5

Love it super clean and friendly stuff.
The price is very good and they have a movie theater inside.shoutout to the Hispanic young man that helped me with my membership I don’t remember his name but he was awesome……🙏

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★ 1

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★ 5

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★ 5

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★ 2

I have been coming here since it opened and now this place is filled with people who does not intend to work out at all. The equipment are breaking down or out. The employees does not want to help if you ask for the extra equipment you need. Just today, I asked for a half ball and the lady in front didn't bother to look. 🤦‍♀️

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★ 1

😡 I do not recommend this place in mid-May and cancel my membership even though I canceled in mid-May they will still charge me money for June plus an enhancement fee of $59.99 I called I asked why you charge an enhancement fee of $59.99 after all and cancel my membership And they told me I can't do anything sorry. This is theft in broad daylight. You don't do that for people. 😡😡😡

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★ 1

Their marketing tactics are scummy. I went online to get a 3-day guest trial, yet I didn’t get an email for it. I go up to the front desk and they ask me to pay $15.00 for a day pass. I told the front desk that they have them for free online and that I never got the 3-day trial email from them, to which he signed us up for the 3 day trial in person. They took my friend and I’s ID and told us we have to grab them after our workout (so when we ask for them back they get their manager of sales to try to sell us a membership). The manager immediately came off as rude and disrespectful, telling us there was miscommunication and that we have to pay tomorrow because we’re students. He claimed that their policy is that you have to be an Illinois resident and NOT a student, even though 1) we’re Illinois residents, 2) gave them our Illinois ID’s and, 3) were not told by the front desk about this policy regarding student eligibility. Online, this is not stated on the 3-day trial pass part of their website, which leads me to believe this was a scheme to get us to pay for two guest passes. Overall, this gym is the top tier of horrible marketing. The moment you give them your phone number or email, you will be spammed with hundreds of messages trying to sell you a membership. 100% the worst gym I’ve been to, in terms of customer service. I will never step foot in this gym again. I was planning on getting a membership, I even told the manager this. Now I absolutely won’t. After writing this review, I called Edge and Oscar told me that although there is a student policy, he can “ignore it” for me. When I asked him why there is a student policy, he told me to come in and speak to him in person.

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★ 5

Absolutely love this gym! Never was crazy big on going to the gym at all because I was too antisocial and freaked out about it. Came here, and had absolutely no problem getting a comfortable, solid workout in 💪. Theres such an amazing environment in this space, especially with the workers being so friendly and receptive to your needs. I had some questions about machines and had no issues getting help! I especially love the gorgeous lady at the front desk, Amirah! She’s lovely❤️

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★ 5

Wow! I am EXTREMELY impressed with this gym! Recently, I had to switch gyms from planet fitness since I had a very bad experience with their staff, so I signed up for edge. The moment I walk in the door I am so kindly greeted by Amirah at the front desk! She is always eager to help me with anything I need and always has a warm smile on her face. The equipment is always kept clean, and I haven’t seen a single broken piece of equipment at this gym. The smoothie bar is a 10/10 SO DELISH! This gym is absolutely worth it! From the kindest front desk employees like amirah, to yummy yummy smoothies, I would recommend this place to anyone!

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★ 5

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★ 5

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★ 5

Amazing gym to go to highly recommended. Great customer service and great trainers

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★ 5

Staff is super accommodating

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★ 5

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★ 5

Shakes are great! Friendly staff!

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★ 5

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★ 2

Signed up for 15 a month, then the hours changed so they are open less. price went up to 20 after a year, then up to 21 for no reason, + a 60 yearly charge, which i cant find a statement for the previous year, which makes me think that it just got randomly added. Inconsistent and non-transperant pricing really irks me, otherwise its a decent gym

EDIT: after reviewing my agreement, the yearly charge is supposed to be 50. So they increased not only my monthly more than agreed, but the yearly as well. -1 star

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★ 5

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★ 5

Excellent facilities, no high pressure sales, clean, great equipment, friendly staff, and a great price! Highly recommend!

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★ 5

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★ 5

Love this gym, Joanna,the pilates instructor is amazing. Edge really makes you want to invest in your health and well-being .

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★ 5

The management and staff are amazing, their customer service was A+

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★ 4

Started coming once a week through ClassPass. Love the amenities. Would become a full member if they had a pool but otherwise a very nice gym.

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★ 5

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★ 5

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★ 5

The personnel of the Edge Fitness Club in Crystal Lake are welcoming, friendly and helpful. Anti-septic wipes are always available to wipe down the equipment that I use. Overall the facility is well kept and clean. I feel very safe and comfortable at in this well lighted and accessible club. I am fortunate to have easy access to such a well equipped fitness facility, to maintain and improve my fitness and health.

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★ 1

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★ 1

I was a member of Edge since they opened. I LOVED the classes they offered! This low rating is for Personal Training. They are dishonest and give the impression they are only in it for the money. I had to end my contract early due to medical reasons. I spoke with the manager a year ago about refund, which he verbally stated he was working on and I would receive. Forward to a year later, after several attempts to contact with no response, I began communicating with the manager again (for several months) and was finally told I would receive my refund in small increments due to financial issues on their end. I also found out my trainer at the time charged me for a session I was not there for. I terminated my membership for multiple reasons and told the manager he had until X day to complete the refund. Frustratingly I never received a follow-up or the refund itself. Be aware what you are signing up for, make sure you get the time you pay for and are not charge for time you didn't.

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★ 5

Jared Laktas' Saturday 9:00 am Burn class is AWESOME!!! Too bad corporate is cancelling the class for some unknown reason:( Bad corporate!

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★ 2

I’ve been a member at the edge for a couple of years and have loved it up until these past few months. To hear the very few trainers I actually enjoy taking classes with will basically be instructing less than half the amount of classes they are right now is very upsetting. Also very confused why there is not going to be anymore strong classes past 5:30pm considering I am paying $39.99 a month!

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★ 1

02/25/25 UPDATE: More staff has left, more personal trainers have left. It all points back to the management change at the beginning of the year. Not sure what franchise ownership is thinking. I can't even imagine how many personal training revenue dollars have been lost. Fortunately, there's a couple new gyms opening this year in the area.

1/20/25 UPDATE: Totally done, putting cancelation/non rollover notice in and cancelling my $10k a year in PT. I don't know what the heck is going on in the last 3 weeks. But, something has changed and it's causing this gym to become toxic. Employees beyond stressed, I've caught a couple of then having panic attacks in secluded areas. But whatever management change happened is destroying this once amazing gym. Its unfortunate. Looking for new gym.

12/24 UPDATE: SOME NEWER GUY THAT IS UP FRONT AT THE MAIN DESK FREQUENTLY SEEMS TO BE STRESSING OUT ALL OF THE STAFF AND HE'S GOT A BAD ATTITUDE AS OBSERVED FROM A CUSTOMER PERSPECTIVE. OTHERWISE ALL THE PAST AND BELOW SENTIMENTS REMAIN GOOD.

6/24 After nearly 3 years of workouts here I've come to the conclusion that Collin is one of the finest trainers in N. Illinois, so much so I have spent $5,000 so far this year with the two of them and seen incredible results.

Had a chance to meet Jimmy the founder, excellent dude.

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★ 5

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★ 5

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★ 5

All the equipment you could possibly need for a good workout. Very clean and a very friendly staff.

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★ 5

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★ 2

I've seen a noticeable decline in the morale of the staff since the beginning of this year (2025). They are not as friendly and interactive with members as they have always been since we joined in 2022. What is going on????

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★ 5

I very enjoyed coming to this Edge Fitness location. It’s almost the same setup like the one in Ct. I which the Edge Fitness have more one closer to Elgin, so I can go there enjoying classes every day while I’m visiting family😇😊😍!

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★ 5

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★ 1

Nice facility. Their hours got worse over time and fee went up. Typical gym nonsense can’t cancel in person. Make you send an email that no one responds to and play the cancellation game. Contacted my bank to set up stop payment to this merchant. Male employees love to call everyone buddy like they’re talking to children??? Not very professional all around.

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★ 1

**BE AWARE**

I’ve been an edge fitness member in Crystal Lake for a few years now & never really had any issues till recently. I was overcharged for my membership and when speaking to an employee she informed me they up charge when members don’t re-sign up immediately after their contract is up.

I went into the gym and signed up for what she told me was a 2 year membership for $9.99 a month (they won’t allow you to see the contract, they will only email it to you after you sign up). After it’s all said & done I was charged $130 to a card I didn’t even give them for the membership. Come to find out they signed me up for a Brand new member contract with crazy down payment and fees.

When speaking to the general manager, Devin, he informed me the young lady was new and made a mistake and he would email me and higher up to get it resolved. Unsure why the GENERAL MANAGER can not correct this issue on his own. So far a week later, no follow up, no call, no email. I ended up having to call and speaking to the financial department for 40min this morning to try to get this resolved. They stated they will call me in a few days. From someone who also runs a business I understand people can make mistakes but there is no excuse for not following up and correcting mistakes caused by your staff. Hoping this will be resolved ASAP.

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★ 5

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★ 5

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★ 5

Been a member here since day 1. Consistently clean, staff is very friendly and helpful, equipment is well maintained. Busier than it used to be, but still able to accomplish 5-6 workouts weekly with minimum down time. GREAT atmosphere and best overall gym experience I've had in 35 years of being a gym rat. 😊

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★ 5

We Love the club ! Very Clean , friendly , amazing trainers ( Adam😊), fitness instructors and classes .

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★ 1

A few weeks ago, I was prompted to sign in as a guest again, even though I've been coming to the club for three years as a guest, paying for personal training and spending over $15,000 so far. Since I registered as a guest again, I have been bombarded with text messages to the point of being harassed. Any of the personal trainers knows how often I come to be coached. Even so, I continue to get these text messages sent to me, and now I'm getting phone calls. I do not abide by high-pressure marketing, so I will no longer train at Edge.

“You want to lose customers, use high-pressure tactics.”

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★ 1

I don't understand what's going on with the new management but, it seems like it is effecting the environment of the gym. The staff are usually motivated and friendly, now they seem on "edge" and stressed. Maybe new management is trying to change what isn't broken, who knows, I'd fix that though!

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★ 5

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★ 5

Great gym and very friendly and helpful staff. 10/10

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★ 4

Great gym with sauna but pretty busy most of the time

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★ 1

Update: DO NOT JOIN EDGE FITNESS, THEY ARE SCAMMERS!!!

My wife was paralyzed in a car accident last year and notified them by phone to cancel our membership, living in the hospital and doctors, insurance, trying to keep things as normal as possible for my daughter, gym memberships were the last thing on our mind. Turns out we had been charged the whole time since we did not notify them in writing 30 days in advance and now just got charged for this year's maintenance fee on top of all of that.

They bill you through multiple different 3rd parties and use multiple predatory sales practices to prey on individuals. And when they send you reminder emails there is no link to take the action they speak of nor their website.

I get policies and everything but have some human decency, maybe show some compassion for people going through a tough time?

My Wife was a regular there, and was extremely proud of how far she came while she was there and not being able to work out after her accident is hard enough, but then you guys have to add insult to injury and prioritize a few hundred dollars short-term, over human beings and thousands of dollars long-term. It's sad and disgusting.

Fortunately my wife is recovering and when we do go back to a gym it certainly won't be at edge.

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★ 5

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★ 4

Wide variety of equipment, reasonable prices, the hours are good for people who like to work out early (like me).

The only downsides is that the gym is nearly unusable after work hours because of how packed it is with people. Good luck getting the squat rack or bench you wanted. Additionally, some equipment can fall into poor shape and take a while to be fixed or replaced. I’ve noticed it on the exercise bikes and some of the cable machine attachments. With that being said, these are very small issues and I did notice that the gym is working on replacing broken equipment now that we’re in the new year.

All in all, I’m happy as a member and would be fine recommending the gym to anyone who wants a wide variety of weightlifting and cardio equipment who can get there on off peak hours.

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★ 4

Happy and helpful staff. Clean facility. Lots of machines to workout. Locker rooms are clean and nice.

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★ 1

Definitely not worth signing up, absolutely packed no matter the time and they use ABC for billing (the worst company on planet earth). Go find a quiet private gym.

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★ 5

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★ 4

I’ve had a membership here for about a month. Everything is great but… I wish the sauna was cleaner. As a sauna lover, the wood is dirty and there are crumbs/ dust everywhere. I do love how hot the sauna gets and the levels there are!

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★ 5

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★ 1

Men’s bathrooms might contain the worst smell I’ve ever experienced in my entire live. Also wasted about 3000 sq ft on useless things such as untouched workout areas and a cardio gym…meanwhile there are 5 incline benches that are taken 24/7.

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★ 5

Best gym in the area! You wont be disappointed.

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★ 5

I love this place always clean and great atmosphere to work out!

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★ 5

Good place to work out. Clean gym!

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★ 5

Best gym in the area!!! Love it

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★ 5

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★ 5

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★ 5

Amazing place to get your sweat on.
Tony, Kevin, Alexa and Jared are the best trainers to work with. Fitness classes kick your butt. Other club members are supportive and kind.
I really love it here.
My children love the child center!!

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★ 5

I love all of the amenities from the classes, sauna and more. The staff is polite and helpful.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It’s the best gym in town for sure. Price is great, equipment is on point, everything is in great shape. They add new stuff regularly. Fun and friendly staff! Love the little extra touches.

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★ 5

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★ 5

I’m a local Realtor who join Edge Fitness two years ago and I absolutely love it. The staff is super friendly; machines are great and work. Most importantly it’s super clean. It’s a mix of age groups as well depending on the times you go. There’s also a movie theater lol, I tried it once - not for me, but it’s nice for a couple or friend date. Only thing I wish it had was a pool, but there’s a sauna. They also offer personal training. One thing I have to say, if you sign up for personal training stay on top of it, and make sure your payments are being charged accordingly. Love this place.

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★ 5

I am befuddled by the negative reviews. Yes, this gym requires a contract, as do many other gyms. This gym's contract is for a year, and as with any contact, you need to be asking questions that matter to you. This should not be a surprise.

That out of the way, the gym is brand new with great options. It does get pretty packed on Mondays and Tuesdays evenings so if you are weight lifting, be prepared to have alternate exercises in mind those days. There are a ton of cardio machines and never had to wait for any. The locker rooms are spacious and the showers ares clean.

The gym is a great value and lots of diversity across age and demographics. I enjoy the staff which always makes me feel happy to be there!

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★ 5

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★ 4

A full array of machines and services. Friendly folks and not so crowded, machines readily available. Vert affordable.

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★ 5

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★ 1

hours are horrible & it’s AlWays packed.

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★ 5

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★ 4

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★ 5

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★ 5

Great gym and great value. Due to my work schedule, I go at a busy time. However, I LOVE that they have 4:30 classes Monday-Friday! It's about time gyms start realizing people don't all work 9-5.

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★ 5

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★ 5

I love my personal trainer Amber she's knowledgeable helpful and pushes me to do my best. Everyone is friendly and the facility is clean.

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★ 1

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★ 5

Great gym. Lots of machines and weights - lots of room so it never really seems crowded until you get out to the parking lot and see how many cars are really there!!! Love it! Frankie is my favorite employee - she is always very friendly and helpful!

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★ 5

Great atmosphere and very clean. The trainers are amazing!

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★ 5

Love this gym!

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★ 5

Best treadmills, pretty good showers amazing crew

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★ 5

Just finished the Edge 8 Week Challenge and can’t say enough great things about having Tony Rittorno as my coach/trainer! He was supportive every step of the way by reviewing my macros and helping me fine tune my meals so I continued to lose weight, he corrected my form to maximize the impact of each exercise, and overall pushed me to get out of my comfort zone and work harder.
In the end Tony helped me lose 9% of my bodyweight and win the 8 week challenge!

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★ 4

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★ 5

EDGE is an awesome place to workout!!!

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★ 5

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★ 5

Edge fitness in Crystal Lake has lots of equipment and many duplicates so your workout should go smoothly. Hiring a trainer seems like an expense many don’t want to pay for but the cost of a trainer can be offset by quicker and more efficient workouts. The sauna is a great way to wind down after a workout. The front desk staff are always friendly and they make great protein shakes. The monthly cost to join is well worth the money.

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★ 5

Terrible customer service and attitude
Try to inquire for membership and they are clueless and rude and super arrogant /

The manager or the assistant manager is beyond terrible /

That’s has been my first experience and first contact with the establishment

After that the corporation and Devin the general manager contacted me and he apologized and make me feel welcome and took care of me and his assistant Sam as well I’m a member with the full family and I’m happy and looking for a great time.

Thx edge and Devin leadership for acting good and acting fast

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★ 5

I highly recommend The Edge in Crystal Lake and especially Lex, one of the personal trainers. She is absolutely fantastic! The gym is clean and well maintained.

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★ 5

The size and services the gym provides are a huge value for the price. I also enjoy the areas that are for more specialized workouts as well. Plenty of space to be used without feeling too big or over crowded.

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★ 5

I really enjoy the studio classes including Body Pump, Barre, Total Body Conditioning. The instructors are all great! The club is clean, well lit, and plays great music. I also enjoy the cinema cardio room.

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★ 5

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★ 5

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★ 5

First time working out in many years. Other fitness companies/gyms I have looked into and tried out in the area are more expensive and not as friendly or inclusive. They make you feel as though you don't belong if you are not prepping for a muscle competition or are 20 with a "hot body" already.

The employees at the Crystal Lake location are wonderful and extremely helpful. The people who go to they gym are also very nice and accepting of different sizes, ages, and levels of ability. There is a vas diversity of people (employees and patrons) and all seem to get along great. I wish the rest of the world would be able to enjoy the caring employees and the friendly patrons of this location. I have brought in my MIL & DIL. Love this place.

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★ 5

Based/Goated Employees ✅ 🐐
Bussin’ Shakes ✅ 🥤
Chill Atmosphere ✅😁
Possibility For Gains ✅💪🏽
Been going here almost a year and it is great. Everyone is cool and I know I’ve gotten stronger because I no longer struggle getting the milk out of the fridge. 🙏🏼

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★ 5

Power-lifting equipment, 50+ cardio, child care, new machines since opening, cleaners every day, classes. Best gym I've ever been to.

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★ 5

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★ 3

Was 5 star when open 24 hours but as someone who loved going at night due to work I can’t say I’m not disappointed with the new hours

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★ 5

Great gym with a variety of exercise machines! They also have a great variety of group exercise classes that are perfect for every fitness level.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

Great people and incredible environment.
(Especially when I'm there🤓)

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★ 5

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★ 5

I'm one of the founders of the The Edge. You can't ask for a better gym with its friendly staff, lots of machine to work with, I am very particular with Cleanliness of machines and that's what differentiate them from other gym because it's always clean or someone is always cleaning them. I used to live in Crystal Lake but moved to Huntley 4 months ago and I still go to The Edge Fitness Club because it's a great qym and I almost forgot membership fee is just right.

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★ 5

Good gym to go to overall. The classes are great and I LOVE the woman only section

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★ 1

Embarrassingly bad gym. Awful customer service. Good luck canceling your membership, whether you move 30 miles away or to a different galaxy. Terrible, terrible, terrible.

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★ 5

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★ 5

Beautiful facility! Something for everyone. Friendly staff, very clean, abundance of equipment, weights, fitness classes, many personal training options, childcare, and smoothie bar. One of my favorite hangouts.

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★ 5

Bright setting with very friendly staff. Great place to decompress after a long day at work!

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★ 5

Great facilities, staff very supportive, even its own child care services if needed while working out.

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★ 5

All the best equipment and space to do your workouts. Can be crowded around 7AM

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★ 5

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★ 5

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★ 5

I absolutely love this gym! It’s always very clean, my favorite part is the women’s gym. I like that I can have privacy while I’m working out. It’s a great gym for women who are a little self-conscious. The bathrooms are always clean. The staff is pretty friendly. I wish it was a 24 hour gym, but they are very rarely closed. I would never go anywhere else!

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★ 5

Gym is made for based gigachads who be bussin fr no cap. Best 2 years I've spent in any gym, surrounded by phenomenal people and staff. Sadly I'm moving away but this gym comes highly recommended, can't beat the prices either.

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★ 1

Love this gym, however, the Monday guy named Jonathan is sub-par at his job at best. His one responsibility is to open at 4am on Monday mornings and he is super inconsistent. Multiple times there have been 15-20 people waiting outside in the parking lot for him and IF he shows up, does not apologize or care that he is inconveniencing all of us. Would love it if we could have a second worker on Mondays or at least someone who can be reliable to open on time.

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★ 1

Just wanna know why the gym opens at 4am yet the morning guy Jonathan can't show up on time. Waited till 4:45am this morning and no one showed up. Definitely need 2 people in the morning if you can't rely on your opener to be on time & this isn't the first time.

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★ 5

Great place to do Yoga

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★ 5

Cool gym Adam is a dope

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★ 5

Love my gym! Been here since February. The staff is great. Madison was very thorough when we signed up and Stephanie is very encouraging when I'm on the floor. Just wish people would wipe down more and rack the weights.

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★ 5

The best.

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★ 5

Great gym, great equipment, great people!

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★ 5

Awesome smoothie bar!! I love working out here

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★ 1

I live in London England and have tried to cancel my account for weeks. It takes 7 days for an email response. They said my British visa is enough to satisfy them and sure enough it comes back to say it’s not sufficient despite saying in the exact same email it is. I’ve marked the charge with my bank as stolen. I’ve given them so much money for shakes and clothes in addition to membership and you still get robbed. The most disgusting treatment to have them just literally steal from previously happy customers. Awful. AWFUL. Try to go somewhere where you aren’t treated this way if possible.

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★ 1

After following every single step you're asked to follow in order to cancel your membership, they continue to take money from my account. After sending a cancelation email they responded acknowledging they had received my resquest, but refuse to do it. I called customer care @ abcfiness and spent an hour and seven minutes on the phone taliking to different people and they still refuse to cancel my membership, claiming they hadn't received my cancelation request via email. I sent them a screenshot of the email they sent me acknowledging they had received my request for cancelation, and still said they couldn't cancel it because they couldn't find the email I sent.
I guess they don't know I can take them to small claims court for fraud/stealing my money, and get a lot more money than the $29.99 they keep takimg from my account.

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★ 5

Was a wonderful experience at the gym and would recommend everyone to join!!!

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★ 5

Gym is clean, has a variety of machines. Private girls work out space in girls locker room. Has showers ( but needs to have towels that would give it a ++ ) overall good choice for a gym if u live in Crystal lake.

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★ 1

Again another great facility with disappointing staff and no presence of order and gym etiquette and trainers on the floor during 5 p.m. rush hour.

1. Walked in as a non-member nobody stopped me or greeted me....security concern for others there you bet.
2. Gym etiquette missing - loitering of under 21 year old kids around major machines carrying on with half scantily dressed females that looked as if they were in there boy shorts and bras. Come on can we get people to put some clothes in a public place and not have your biohazard left for others to take over the machines.
3. Only reason I gave this a one is because the equipment was in good shape and newer and the maintenance people were cleaning the floor and bathrooms.
As a personal trainer and licensed massage therapist if this was a spa or gym I worked at and anyone including predators could come in without so much a minimum wage greeter at the door I would be concerned.
Your safety is mission critical don't spend your hard earned money to support this corporate franchise. Whoever the manager is should take note to this and be put on action review for endangering others by not establishing the minimum protocols for public safety and public health.

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★ 5

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★ 1

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★ 2

Extremely crowded at almost all times of the day. Literally impossible to get in a good workout in the afternoon without waiting long times to use anything. They keep promoting new memberships and it’s already ridiculous.

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★ 5

Nice selection of equipment and super friendly staff! :)

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★ 5

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★ 2

Great equipment but the crowd is the worst, mostly teenagers supersetting multiple pieces of equipment wearing pajamas

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★ 1

Ok facility. Still more space for salesman desk and fake supplements than actual workout space. But, BEWARE the membership. They want you to pay your full year in advance before you cancel. They will tell you if you move you can cancel. But you have to move more than 25 miles away first! Honestly, its too much “gym-bro” and guys who skipped leg day for my taste anyway. Locally owned and operated gyms are the way to go or just go to the Y.

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★ 4

Greta low cost option! But they don’t fix things very fast. Water fountains down for a whole week. TV in sauna down for months.
Machines sit with “out of order signs” for sometimes days

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★ 5

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★ 5

As long as you go outside peak hours it's great. Afternoon is a mob of little wannabe influencer kids with their cell phones out, and you'll never see a machine. A proper powerlifting bench press would be awesome, but as a whole, the equipment is sufficient and well-maintained. And they've got cold RTD pre-workout and protein if you forget yours. A barbell jack wouldn't hurt at the deadlift/squat racks, but at least they HAVE deadlift platforms. Or MAG grips at the lat pulldowns? Just saying.

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★ 5

Tons of exercise equipment

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★ 1

racist team members

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★ 4

Good gym. Gets crowded.

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★ 4

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★ 4

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★ 5

Great gym!

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★ 5

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★ 5

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★ 5

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★ 3

I really enjoy this gym and the classes, but the lack of safety on some of the cycling equipment is very concerning. Some of the classes I attend are full and there are several bikes that are unstable and unsafe for riders. Even though we have raised this issue, no one seems to care from Edge Management about our safety.

Update:
A manager promptly reached out and has proposed a path forward to address my safety issues. It was greatly appreciated and hopefully can get these bikes back to tip-top shape so we can have full classes!

Source: Google