★ 1

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★ 1

The majority of the patrons do not follow the rules of the gym. The management team does not enforce the rules. If management is not going to enforce the rules, then don't have rules. Don't make people sign code of conduct. I am pretty sure the legal team has a reason for rules and code of conduct.
End result leads to rule breakers assaulting people in the sauna. If an old man is making sexualized gestures towards you on the floor, it is okay because he is married, even though there is video evidence. I have flexed my time to avoid the geriatric clientele, but it doesn't matter. Fun times in the first 90 days.

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★ 5

They’ve truly help my daughter maintain her flexibility in her joints. Always kind, and informative staff. Molly (aquatic therapy) and Victoria, and Becca have gone above and beyond to assist my daughter in healing journey and we are grateful for the community for providing so much accommodation and support

Source: Google

★ 1

Rating is due to way overpriced. Ultimately, I regret leaving my old gym. Dont be fooled by the tour if you're a serious gym rat.

Locker room is dated. Steam room really gross. Youre sharing shower drains..so the dirty water from next shower comes into the next stall. Crappy thin towels. Hot tub seems closed/broken bi weekly. Gym area is always dirty. Whenever Im moving around/bending down Im kicking/blowing up dust bunnies, hair, etc. The trainers appear to be responsible to clean the gym area but its seems more random than methodical. Their vacuum in particular looks old and clogged as they meander around. The equipment and weights are always slimy. The staff get gloves, spray bottle, and a towel to clean but they don't do a thorough job. They only offer wipes for customers, so you have to absorb all the cleaning chemicals absorbed by your palms. No one uses them anyway.

Lots of cable machines for the old folks but free-weight area on the tiny side. They finally added a 2nd squat rack but still missing things like a calf raise or lat pulldown that isnt cable. Back extension is old and the most uncomfortable one I've ever used. Always seems like one barbell is missing when its busy and you need it. Got rid of the decline bench and when I asked why they said the old seniors complained it was too hard to use. But we're still down a barbell how? Lots of old people here leaving towels all over reserving equipment while they go do something else for 20 min. Today a guy was using both barbell flat bench presses. He was lifting on one and had his towel, glasses, and a BOOK on the other. Common occurrence. All the weights are crappy made in china ones. Lower weights dont have handles. And since they are plastic coated then get all slimy and slip when carrying them. They keep the heaviest weight dumbbells on the top rack. Since they are so dated they are massive and block the lower row even though the seniors are never touching the 100 pounders. A few newer cardio machines with screens but most are really old including all 6 Stairmasters which have no real screens at all. Teammember told me youre allowed to play music/video out loud on your phone here if you enjoy that. I know I don't. Usually, it gets drowned out by the basketball noise anyway.

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★ 4

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★ 5

Very well maintained. Plenty of staff for help. Can get busy with the other medical facilities in the building
Stairways are a little narrow. Locker room can get bottlenecks because of the way they layer it out. I believe they really didn't have many options on the layout. Needed a certain number of lockers, so the layout was the only option.

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★ 5

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★ 5

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★ 5

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★ 2

I have not attended this gym since December and paid the monthly membership. I physically could not make it in to cancel the membership. I called and asked could it be done via email/ phone and was told NO. I cancelled my membership in person on the 10th of May. It cost me an additional $82 to cancel????? Not happy and EVERY TIME the pools were being serviced or closed I didn’t get a pro rated refund!!!! Considering I joined because of the therapy pool ONLY!! I just had to suffer. Things have changed. Best wishes!!!

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★ 5

Clean and professional

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★ 5

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★ 2

I’ve been a member for a few years now and I feel that the overall experience has gone down over the last year. Things are just not as clean as before. There’s people playing music loudly in the showers. People watching things with audio on their phones in the sauna and hot tub. Really takes away from what is supposed to be a relaxing atmosphere. Also I joined this gym in large part because there weren’t supposed to be any kids. There are at least a couple I’ve seen who aren’t even sixteen. These issues are making it difficult to justify the cost.

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★ 2

Not sure what's up lately, but there's like kids here now. I swear there were never kids before. They're in the therapy pool. The sauna. On equipment. Hoggin the basketball area. Claiming the whole netted area is being used even they they are playing a half court game. And theres always a game going now. You cant ever shoot around anymore. You cant hit the heavy bags over there or the players complain you're in the way. I've also noticed, as of recent, the cleanliness has declined, particularly, the ladies showers. The floors need a scrubbing. The curtains are gross. They have shave gel on em for weeks. The towels have makeup or other stains occasionally now. This wasnt a problem for the few years ive gone in the past. The towels were alwasy fresh and clean. There seems to be way less attention to detail in these areas now. Like a new company has taken over cleaning, or a corporate buy up has caused cost cutting measures and new profit gaining measures, at long time users expense for this property.

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★ 5

I have been going to fitness point for physical therapy for over a year and a half. The therapist are amazing!!!!! The one on one is service they provide is excellent. I have recommended this facility to several people. I moved over 16 miles away, but if need be I would travel to this facility.

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★ 5

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★ 5

Very good therapist s there

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★ 2

This is not a family-friendly facility. My 14 year old to come with me as a guest to try it out (my 16 year old had come once). They said the 14 year old had to buy a package for kids which was $30 for 10 visits (no smaller packages just to try it out). When deciding on it when she was already with me in her workout clothes, we told the worker that she was going to sometimes come with her friend’s family, so we would get it. Nothing was said about any rules against this. A month after that, I decided to cancel my membership because of several reasons (class times not convenient for a teacher. Rigid rules about teen memberships, etc).
When I canceled, they called to tell me Tessa’s membership would also be canceled since she has to come with me. I told them my understanding was that she just had to be with an adult. They would not budge and told me absolutely no refunds for any reason. This is very poor business.
Also, their policies are so rigid…a 14-15 year old must work out with a parent. I don’t know many teens that want to be glued to their parent’s side when working out. Other gyms have much more flexibility. Other businesses would be more flexible with miscommunications. I’m glad we are ending our membership there.
Maybe this gym is just geared toward the elderly. Families—-definitely not.

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★ 5

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★ 5

Beautiful well kept facility. I come here for physical therapy but I am highly considering joining the gym here. The staff is great.

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★ 5

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★ 5

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★ 5

My mother in law is a member there and she gets to bring guests for their family open pool day. I live in Chicago and it’s definitely worth the drive! Everyone is super nice and the locker rooms are extremely clean! Highly recommend this place 😃

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★ 5

Been going for a few years now. Has truly been a blessing to my baby. Every place has its quirks which I don't agree with but as far as the therapy for my baby. Yay! Ms. Kristen W. The real MVP hands down. Ms. Meredith. U rock... Ms. Did a thing for my baby. ! The GOATS! For sure. Started out at the crown point location pretty much driving an hour each way. Then we were blessed to get n the location n Munster. Winning is all I'ma say ... God is good. All the time..

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★ 5

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★ 4

Nice place to work out or do physical therapy. The facility is well kept and clean.

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★ 5

Great Pool!!

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★ 5

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★ 5

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★ 5

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★ 5

Going for physical therapy. Great staff and well maintained.

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★ 5

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★ 5

Noli is great! Very knowledgeable about bells palsy

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★ 3

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★ 5

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★ 5

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★ 5

So clean!

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★ 5

This place is very nice and clean, I love water and they have 2 pools and a hot tub, I love it!! Thanks..

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★ 5

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★ 5

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★ 3

It’s a beautiful facility, but it would be nice to be greeted with a smile. The ladies at the front desk look at you like they don’t trust you, and they talk to you as if you’re a child. I have a doctorate degree, but they speak to me, as though I am uneducated. All this gives me the impression that they don’t want to work there: definitely not the best customer service, and does not leave the best impression for such a beautiful place.

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★ 5

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★ 5

I love this gym no fuss!

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★ 5

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★ 5

Went here for PT, it's a lovely facility.

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★ 5

An amazing facility with AMAZING staff! I was truly pleased with the care they provided for my dad at his physical therapy appointments. His therapist helped made my dad's post-surgery recovery process that much easier.

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★ 5

Love it

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★ 5

HI, THE PHYICAL THERAPHY,DEPARTME N T IS ANEXCELLENT PLACETO HAVEA PHYICAL THERAPHYBTHEBPHYIXAL THERAPTISTS ARECEXCELLENT A N D THEY HELP YOU WIGH KNOWING AND DOING THECEXCERVISINGBTHEY DO ST THE FITNESS POINTE. MYBTHERAPTISTN

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★ 5

Excellent care, professionalism and the best advice you can get !

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★ 5

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★ 4

Customer service could be alot better.

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★ 5

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★ 5

I had physical therapy here, and everyone was great.

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★ 5

I have never been treated so well !! The staff was A 1. !! Scott from hot tub therapy and Tina my therapist were awesome alsom my intake women was the best !! It's a beautiful place with beautiful souls.thank Sandra Clark.

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★ 5

Take my son here for physical therapy and the staff is super helpful and sweet.

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★ 5

The physical therapists are friendly and experienced. My sons femur fracture healed nicely and fast with the help of his therapist Jackson and carlos.

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★ 5

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★ 5

The best.

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★ 5

An excellent gym facility with a very professional and considerable staff 👍👍👍

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★ 5

Knowledgeable. Personable. Friendly and reasonable

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★ 5

Everyone, I mean everyone there is so kind and very helpful! They also care a lot about your safety! Great group of people!!

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★ 1

The women who work here love to come into the men’s locker room right at 9pm (tonite was EXACTLY at 902pm) or slightly after to ‘get a peak ‘and force you to rush out. The supervisors pretty much all have a bad attitude and you can tell immediately they don’t like working here or being bothered with anything.

In addition this place has the shortest hours of ANY health club or gym in the entirety of lake county and earliest close I’ve ever seen, having been a member of gyms in 7 states.

It’s billed as a premium health club but the towels in the locker rooms are about the right size for. 10 year old girl, provided she is small if not the towels will still be too small.

In addition to the anice, any and all complaints fall on deaf ears with the director, roger. It’s well known he doesn’t care among members and has been known to tell a complaining member to go elsewhere if they don’t like it. What’s funny is they wonder why they don’t have more members and people keep leaving. Time for new leadership!

Basically most of the staff here don’t want to be here and don’t like it, the VERY few that do are drowned out by the vast majority who don’t want to be here and have attitudes that reflect this.

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★ 5

I'm doing physical therapy there fantastic facility couldn't ask for better physical therapist

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★ 4

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★ 5

Best place in the area for physical therapy. Clean and convenient workout areas.

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★ 5

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★ 5

Everything what I need

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★ 5

Love! Friendly and clean!

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★ 5

Very impressive Fitness center! Immaculate lockers, NICE pools & very friendly representatives- LOVE IT!

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★ 5

Their “state of art” air purification system convinced me it was OK to return to my routine without the need for a mask. Also I am an advocate of vaccinations given the CDC medical warnings for my age group. Between the two I feel odds of severe illness are nil.

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★ 5

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★ 5

An example of "getting what you pay for". Yes, it is a bit pricey, but the facilities are high quality, it is very clean, they have professionals who work there, they have lots of classes, etc. so in the end it is worth it. Two really nice pools with a great hot tub and lots of showers. Anything breaks and it is quickly fixed. Nice free weight section and a basketball court that is often busy with friendly people.

Like others said, the crowd skews older but that is fine because it means people leave you alone and you can focus on what you want to do.

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★ 5

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★ 5

My go to place !

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★ 5

Beautiful place with great employees.

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★ 4

Nice place that motivates one to work out, but I have observed that the staff has been slacking off in wiping and sanitizing the machines after use.

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★ 5

I was at Fitness Pointe for physical therapy. The therapists are great - knowledgeable, conscientious and friendly. I highly recommend it.

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★ 5

Best gym ever

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★ 5

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★ 4

Went to do a tour of the place and I love it can't wait to go back and start swimming joined as a member this month

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★ 5

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★ 4

PT for shoulder is helping. Facility is clean and staff is friendly. Easy free parking.

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★ 5

Great place to workout at. The staff is knowledgeable and friendly. The entire space is very clean and inviting. They even have a spa and daycare. Although due to Covid restrictions some things may have changed with the daycare.

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★ 5

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★ 5

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★ 5

Everyone is very welcoming

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★ 5

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★ 5

Great place

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★ 5

Although it was on a Saturday I enjoyed the walking track and really the tranquility of being in my own world among others

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★ 4

Gym is very clean and the natural lighting is excellent. Not the biggest gym but definitely has a lot of what you need. If you are into body building this might not be the best gym for you. Caters to an older crowd but definitely more serious. You won’t deal with loud noisy socializing, people actually come here with o get their daily dose of exercise “therapy” as well as actual therapy but I don’t have personal experience with that side of this business.

4 stars because they close too early if this were a 24 hour gym or atleast 12am gym it’s would be gold. Staff at front desk and on gym floor need to practice greeting gym members and smiling more, no sour faces. Give us a warm welcome after all we should all be happy and grateful to be where we are.

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★ 5

Great facility. Good work out. Clean.

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★ 5

They are awesome the service its perfect

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★ 5

I've been coming for Physical Therapy following a referral from my doctor. The staff has been friendly and helpful. Nicole has been great with helping to get myself back on track. Very professional and knowledgeable! Nolito is great with the needling therapy. I would definitely recommend Fitness Pointe for anyone going through physical therapy!

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★ 5

Great facility and the heated pool is nice

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★ 5

Great people

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★ 3

Employees were very helpful 🙂
Gave me a tour of the place,
Very clean 👌

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★ 5

Clean, spacious and bright facility. Friendly, helpful staff. Excellent variety of amenities, including machines, classes, indoor track, studios and 2 gorgeous pools. Highly recommend.

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★ 3

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★ 5

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★ 5

Ive been going here for nearly 20 years. It is a fantastic facility.

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★ 5

Fitness Pointe OP Physical Therapy is awesome! Have used their services since 2001 & would never hesitate to return.

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★ 5

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★ 5

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★ 5

Nice place to do workout !!! Very nice and friendly staff .I feel great when I go there.

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★ 5

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★ 5

Clean!!!

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★ 4

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★ 4

The Pediatric Physical Therapists are great! My daughter has made great progress!

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★ 5

Professionals doing their job! Friendly, yet mindful of the patients end-goal, to get past the hurdles of a serious body injury.

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★ 5

Very large facility with indoor track, weight training equipment, pool, sauna and massage. Very clean and professional environment

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★ 5

Gteat

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★ 5

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★ 5

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★ 5

Great!

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★ 5

Had therapy there once before for a broken leg I thought they did a outstanding job

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★ 5

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★ 5

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★ 5

Excellent service and very clean atmosphere.

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★ 5

Great Place to work out

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★ 5

Staff is friendly and courteous.

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★ 5

Swimming pool therapy...I love it!!

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★ 5

Amazing! Start to finish! Don't have to go anywhere else. My autistic son get physical and occupational therapy, they are extremely attentive and compassionate. My 20 now gets treatment and treat ment is the same and follow up calls are flawless
I'm so happy my boys have reliable, consistent services. Highly recommend it

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★ 5

Queen and super professional staff in physical therapy

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★ 5

Carolina, the front desk staff, has consistently greeted myself and others with the warmest smile and she makes coming to the gym such an enjoyable experience.... she’s the best when it comes to customer service!!! 👏👏👏👏👏

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★ 5

I go for physical therapy and Tom is the best! I've seen so much more change and movement in my face(I have facial paralysis)since seeing him. He is also humble and listens, answers questions with kindness, and is a great PT.

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★ 5

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★ 5

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★ 5

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★ 5

VERY NICE

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★ 5

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★ 5

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★ 5

Great place. All different activities, plus great exercise equipment. Yoga, water aerobics. Different classes. The place to be. Always clean.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Great

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★ 5

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★ 5

Deirdre is The best trainer and fitness coach with a long list of credentials. All the trainers that lead the classes are exceptional. There is a lap pool, warm pool whirlpool sauna and steam room. Lots of classes to choose from. They are open at 5 a.m. -I’m a morning person. They offer a thorough assessment and orientation and also a reassessment when you are ready for it.
And It is a clean and well kept facility.

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★ 5

It was nice and clean.

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★ 5

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★ 5

The physical therapist there are great

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★ 5

We went for about 8 months for physical therapy with an infant. The staff was always friendly and great with him. Definitely would recommend!

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★ 5

My therapist is great

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★ 5

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★ 5

We were here for physical therapy. Incredible, knowledgeable staff. Explained everything thoroughly. Highly recommend.

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★ 5

This facility had plenty to offer. The cost is above what you would pay for your average gym. The amenities of this facility is what makes the difference. Cleanliness is great and the staff is even better. Plenty of classes for group activities and one on one for personal training. I have joined and would definitely recommend to others.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Wonderful helpful staff and instructors.
I really enjoy the classes in the warm and cool pools.

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★ 5

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★ 5

My workout facility of choice, the two pools are airy and bright with plenty of natural sunlight. The exercise room is big and immaculate. There is a nice walking track upstairs. Fitness pointe caters to a older more upscale crowd.

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★ 5

Staff are friendly and professional.

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★ 5

Nice, friendly, and caring staff!

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★ 5

The restorative yoga class gave me an improved quality of movement which I maintain with the sessions.
Andy is a great instructor, willing to help out members to improve & maintain their own quality of life.

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★ 5

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★ 5

Great Wellness center that focuses on multiple ways of getting fit.

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★ 5

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★ 5

Excellent place to workout!

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★ 5

This place is a really nice place to work out. Very clean, people are always nice and friendly and don’t judge you. I really recommend the aqua classes.

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★ 5

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★ 5

PHYSICAL THERAPY STAFF, AND THE TREATMENT YOU GET IS WELL WORTH THE TRIP. KEEP UP THE GREAT WORK!!!

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★ 5

Nice fitness center great staff

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★ 5

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★ 5

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★ 5

Great therapy.

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★ 1

Their isnt a place to state negative -3. They need help with their care for ALL PEOPLE

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★ 4

Great location and facility. Has a good variety of equipment and a great space. The only reason why it's not 5 stars is because on my first day for physical therapy, the woman at the front desk kept calling me Miss Goodman although I referenced my husband several times when discussing scheduling conflicts. She kept ignoring the fact that I was married. I consider addressing me by my proper title basic respect. Besides that, this place is great.

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★ 4

a nice gym especially made for those doing physical therapy or that have issues that require a bit more assistance from staff. price is high but worth it. Not for those trying to bulk up.

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

I absolutely love this place! I have Multiple Sclerosis but with the therapy I did here, I was able to walk again! I became a member immediately after and got to meet and befriend a lot of people there. Their staff is second to none! Everyone was helpful, no matter what I needed. The classes they have are great as well (I stuck with the pool classes.)! Most were even free to members. You can't beat that.

Honestly, this place and its staff saved me from every relapse I've ever had. I cannot imagine my life without Fitness Pointe!

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★ 5

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★ 5

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★ 5

Great

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★ 5

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★ 5

Very good people to help you get better if the insurance people would coperate

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★ 5

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★ 4

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★ 4

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★ 4

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★ 5

Excellent place for exercise. Whether it be by water, running, walking or using machines. Great staff

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★ 1

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★ 4

Nice place great aquatic section

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★ 5

Great gym has everything you need.

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★ 5

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★ 5

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★ 1

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★ 4

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★ 5

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★ 5

What a GREAT place to go. Always friendly and considerate. I love the locker room and all the perks.
You should really take time out and take a tour of this place it's well worth it.

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★ 4

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★ 5

My recommendation for an all around workout facility with staff that cares for you every visit. It also features an Aveda beauty salon n spa. As well as medical facility. Great for kids also to hang out in kids room while parents workout or get service in spa. Thumbs up and heart rate at it's best Health

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★ 4

Very nice staff. It’s a bit of a walk in and out for me from parking lot- too much entrance

Source: Google