★ 5

I Love it here!

Source: Google

★ 1

The men at this gym are creepy. So is the church group that comes here. I do what I can to stay to myself but, they have targeted me often. The staff is fine but I don't think they are equipped to handle the kinds of harassment that go on in the gym. Everyday, I be hoping I don't have to see Creepy Church Karen and her band of Prayer Warriors and the two 50 year old weirdos who follow me from machine to machine. Everything else about the gym is great. This review isn't even La's fault. I'm just tired of the harassment.

Source: Google

★ 1

We are senior citizens and a part of the silver sneakers. The temperature where we work out in is unbearable. It is extremely cold in here. Yet in all other parts of the facility the temperature is warm. We need an explanation.

Source: Google

★ 1

Very rude employee Ray. She wont even address the customers accounts and simply turn the guest away when I invited someone. I had created a new account and I kept saying you are looking at the old account. And called me rude for trying trying to explain. What kind of employees here is mind boggling.

Source: Google

★ 5

Very Comfortable, Membership Manager RAINAA Is Soo Kind Made It Very Simple and Swift to Join.

Source: Google

★ 1

Source: Google

★ 5

Amazing facility lots of equipment to work with very helpful staff.

Source: Google

★ 1

This girl Ray needs to consider all the customers bad reviews about her attitude seems like it's not only my problem and her being "Stern" is actually her being rude with her facial expressions that never made me feel welcomed in my 2 months membership. Well honestly it's definitely a management problem to know they have a rude employee and just let her be :) I wish life treats you as you treat others Ray!

Source: Google

★ 1

Source: Google

★ 4

The pool was seriously just what my body needed today!

Source: Google

★ 3

Not sure why this is the only option on the east side. Also they need to add an hour to their closing time. During the week it is hard to get to the gym before close. Exploring gyms with at least an 11 PM close time. Not getting the most from the membership.

Source: Google

★ 5

Source: Google

★ 5

Nombre Jimmy torres mi esperiencia en el gym asido un existo mis entrenadores me ayudaron mucho a perde peso antes estaba en 193 libra o ahora me encuentro en 162 libras y ahora me están ayudando a ganar masa moscular

Source: Google

★ 2

Source: Google

★ 5

Muy buena y buen trato

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Manager activated my guest pass but front desk employee wouldn't let me in the next day. And there was nobody to help

Source: Google

★ 2

Source: Google

★ 5

Awesome . Nice and clean . Lots of cardio and strength equipments . Always enjoy my workout here

Source: Google

★ 5

I was work out there
But they charge much money for membership

Source: Google

★ 5

Source: Google

★ 1

Awful service from Ray or Rae (the manager/salesperson). Went to the front desk to see about a 3-day pass as I was still deciding if I wanted a membership. As I walked to her desk she continuously looked me up and down. I sat down and began asking questions and was met with a passive-aggressive/annoyed/patronizing attitude from her. Didn’t end up getting the pass because she was demanding I pay the 20$ day fee. The gym itself looked halfway decent but definitely not the customer service I would’ve hoped for as a potential customer.

Source: Google

★ 1

Horrible customer service from ray -Rayna w.e got a free three day membership and because i interrupted her flirting with a guy she was selling a membership to she got mad and tried to force me to do the day fee when I asked why she followed with because she said so ……front desk guy Nathan claimed what ever she says goes …..it’s funny that this place is so money hungry that any common decency goes out the window…. and the funny thing is, I only needed to do 30 minutes of cardio, and I know for a fact that half of the treadmills are broken fans are dirty as hell or they do not work specifically at this location

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 1

Raylin or Ray, the associate, that helped us was irritable and had a hard time hiding her strange facial expressions. We explained that we did not want to commit to a plan which in return, she felt the need to re-explain herself regarding customizing a plan and going over options for families and singles. Which was unnecessary because we understood what she meant. However, we only said that we are fine with you explaining options, but we are not committing to anything today! The free trial is not as easy as it seems. It’s more of a way to pressure people into joining a gym without getting a good feel for the place. It was a major disconnect on my end. I don’t care for this place. The hot tub was dirty, the bathroom area needed to be clean, and some of the cardio equipment is missing buttons. Overall, it’s a no for us and I will never patronize this establishment again.

Source: Google

★ 4

Source: Google

★ 5

Ra'naa Ray general manager .The atmosphere is always pleasant and energetic, making every visit to the gym a pleasant experience. It's the perfect place to invest in your health and well-being, while feeling part of a supportive and friendly community. I highly recommend it!"

Source: Google

★ 1

Signed up for the guest pass so I could try out this location and speak with a sales representative about a membership at 10am because I’m needing something that is open later. I came in at 8am so I could check it out before hand. Would not let me in, I would not recommend if you are not going to actually allow people to try out the club. It is not a guess pass if you are trying to force people to pay $20 for a day pass……. Just saying.

Source: Google

★ 5

The trainers are great, i was satisfied
with the personal training session

Source: Google

★ 5

Los encargados de este gimnasio son muy amables , Leydi una de las entrenadoras me ayudó a usar diferentes máquinas

Source: Google

★ 5

I love this gym , all stuff are super nice, it’s always well clean and kept

Source: Google

★ 5

Everyone is very friendly and understanding. I have felt very welcome here.

Source: Google

★ 5

I have been working with a trainer here for about 2 months and have noticed a significant change in my body and physique. I can not only see a physical change but can also feel it in my strength.

Source: Google

★ 5

Muy buena la atencion de los entrenadores es muy buena y serviciales logre bajar 30 libras y muy agradecido a Henry mi entrenador y especialmente a( luis) RECOMENDADO GRACIAS

Source: Google

★ 2

I came here today on a guest pass for just one reason, my closest YMCA (Ft Ben) doesn't have a sauna. The goal was to determine if changing gyms to the other option down the street was worth it.

I would rather drive to any of the three further YMCA's with a sauna than to come back here. They said I would have to go through some orientation and fitness evaluation to use the 3-day guest pass, or pay $20 for a day pass. I was fortunately able to get in one session w/o the orientation, but was told I'd have to do the eval to use the remainder of the pass. No thanks. That stuff can be handy for inexperienced people, but subjecting someone who knows their way around a fitness center to this? Come on.

The machines and free weight area were in good condition and the variety of machines met my expectations.

The locker room was a sad sight. The light was out in the sauna so it was a little weird in there. One shower stall was completely missing the fixture and should have been marked as out of order. The one I ended up using had very poor drainage and I was standing in a puddle after 2-3 minutes.

I won't be coming back.

Source: Google

★ 2

If we have to pay a maintenance fee, use it to actually maintain the equipment. TV's don't work, machines are down and beat up, cleaning wipes everywhere. Also, the outside trainers need to quit acting like they own the place, don' tell me I can't use equipment because you're "getting ready to". I will definitely use that equipment and I will use it longer if you tell me I can't. Focus on your client, not me.

Source: Google

★ 1

Other LA clubs in the area such as Fishers, Noblesville, Carmel, etc. are fantastic. This one, Lawrence, is well below standards. I've experienced poor customer service from multiple employees over the last several months. Some staff are rude and unprofessional. The morning cycling class blasts music that's obnoxiously loud, which drowns out music from your own personal headphones. The instructor dismisses numerous, regular complaints about volume and flat out refuses to shut the doors. Local leadership appears nonexistent, as there are many other unresolved issues that are ongoing. The equipment itself is one of the few bright spots there. Shout out to the other clubs for maintaining a high quality atmosphere.

Source: Google

★ 4

Source: Google

★ 2

Machines are always broken.

Source: Google

★ 1

Staff was highly unprofessional & very rude. I’m traveling & used a different LA Fitness Location yesterday with no issues. This facility aruged with me despite me just asking simple questions. I would never sign up for a long term visit to this location or attempt to use & temporary pass. Bad business.

Source: Google

★ 5

Source: Google

★ 3

Agree with most of the reviews. It’s fine if you want to do your own thing. The spin class is almost unbearable. The instructor blares the music to the point your own headphones are useless and she refuses to shut the door. I personally have had a wonderful experience with the front desk staff though. They’ve always been kinda and helpful when coming in. Overall, the training staff is pretty unpleasant, and it’s not the cleanest gym, but again if you want to just lift weights, it’ll work.

Source: Google

★ 2

Old worn out equipment that needs to be updated or replaced. The bikes located up stairs have different functions that don't work. I'm glad that there are disinfecting wipes distributed around the building for everyone to clean off the equipment.

Source: Google

★ 1

We are senior citizens and a part of silver sneakers program. We walk into our area today and there are blood droppings throughout the floor. This is not the first time this has happened. Because we are elderly it's important that we come into a clean environment. Very disappointed

Source: Google

★ 1

Horrible service at the front desk and the lady manager is very disrespectful always got an attitude and being sarcastic dont even seem like she wants to work there and eveybody at the front desk are horrible

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Now with more personal trainers , to help you with your fitness goals , Meal Plans , Exercises and more professional help .

Source: Google

★ 4

I would have given 5 stars if it wasn’t because of 6/7 treadmills broken waiting for repairs since Black Friday. The trainers are amazing! Luis does an excellent job helping everybody and the team are very nice.

Source: Google

★ 4

Source: Google

★ 3

One of two locations I frequent. I have only one real complaint. There is a cycle class where the leader, Thakena, refuses to lower the music or allow the doors to be closed. It’s disruptively loud especially as she starts singing along and has made me avoid the gym when I otherwise would be there more frequently.

Source: Google

★ 4

Source: Google

★ 4

Basic gym with very basic equipment..
pool zone and spa need to clean frequently,
Most of the running machine is not perfectly working..
Other than that this is my go to gym..

Source: Google

★ 5

Source: Google

★ 1

Half the treadmills don't work, after a remodel. No classes. Super dirty.

Source: Google

★ 4

Source: Google

★ 4

Ball court is nice. Place is clean. Met some good people.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

This location is as bad and poorly managed as the one on Keystone which is now closed. Coincidence? Unlikely. This location will soon be closed for one obvious reason.

Source: Google

★ 5

Muy buenas atención y muy amable

Source: Google

★ 5

Great gym

Source: Google

★ 5

Good costumer service

Source: Google

★ 5

The gym’s very clean and had a wonderful experience at LA Fitness

Source: Google

★ 5

Luis es una gran persona y asesora muy bien.

Source: Google

★ 5

Bueno servicio al cliente. Súper limpio. Luis es muy amable 💯

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Extremadamente acogedor y exelente servicio

Source: Google

★ 3

For the amount of money you pay they should be open 24 hours

Source: Google

★ 1

Went in for a 3 day guest pass and was very disappointed with how rude Reyna was. Worst experience ever trying out a new gym while other places make it simple and make you feel welcomed unlike here. Please coach her on better customer service and sales techniques. I know it's been a long week and your sales are low but don't force a membership before we even tried the gym out. Very unfriendly and unwelcoming, rude and nasty, condescending Reyna was. I recommend any other gym than this location.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

Bad reviews for a good reason. Don’t even try the free pass!

Source: Google

★ 1

TRASH . Don’t waste your time or energy even going in this building

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Customer Service suck, I got my free pass to meet the gym and they wanted make me an appointment for getting a membership or I couldn’t workout,

Source: Google

★ 5

Great place to workout, play racquetball, basketball, etc.

Source: Google

★ 5

Great staff.

Source: Google

★ 1

Su personal no es el mejor calificado ofrecen que traigamos invitados y demasiado mal servicio definitivamente necesitan un mejor personal de atención y ventas no lo recomendaría más a nadie

Source: Google

★ 5

Source: Google

★ 1

Was gonna come check you guys out with the 3 days guest pass. Looking at the reviews, absolutely NOT.

Source: Google

★ 3

Source: Google

★ 1

Worst customer service ever, they don’t respect the guest pass, I will never come to this gym again

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

My brother had a tight lock on his locker. The thieves couldn't get in so they broke the bottom of the locker door off to steal his bag. Weird. What was in the gym bag? Boxing gloves and gym gear.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

This is 3rd time !
Supposed to open 8am in Saturday but now 8:15

Source: Google

★ 2

The gym itself is somewhat fine, however this the rating is for how a staff member treated my friend who was going through a guest pass. The worker was extremely rude and passive aggressive about my friend having a guest pass, advising that shes leaving at 8pm so she didn't have time to go through the orientation with him. Made a sleight about letting him in and then immediately tried to push a sale. What happened to the gym experience of welcoming anyone trying to do better?

Source: Google

★ 1

The trainer is Very rude, every time I try to use an equipment he said I can’t use it. Also all the equipment are old

Source: Google

★ 1

This company is very dirty, all areas are dirty in all locations

Source: Google

★ 5

Source: Google

★ 1

Horrible. Makes you pay $60 to be able to bring a guest and forces your guest to sit through a one hour sales pitch.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Per website, opens at 5am. I am a nurse. My shift starts at 7am. After 12+ hours on my feet I don’t feel like working out, so I figure I should wake up at 4:30am to be here at 5. I’ve been here since 5am. It’s 5:09am as I’m typing this. I have to leave by 06:05 to make it to work on time. That’s 10 min I’ve lost of workout time. Disappointed.

Source: Google

★ 5

Genial 😁

Source: Google

★ 1

Paid $249 when me and another person signed up and within 2 weeks they were calling and saying I owed another $98 for annual fees. They failed to mention this during the time of signing up, that's 349 dollars for 2 people in 2 weeks. Upon not paying it, you're basically denied the rest of the duration of your membership. They have called and harassed about the $98 incurrence every single day. I quit using them and only attended their gym a total of 11 times within that 2 weeks (although i paid for 2 months) Their hours are terrible, albeit decent equipment, yes. It is also a large space and the local staff are not bad people at all, their administrative services and above customer services are absolutely terrible and I would call nothing less than a RIP OFF. There are many other gyms that are much more transparent and less expensive with the same amenities and better/more open hours. I would not recommend anyone use LA Fitness and check for other places before being duped into signing up here. I am only looking out for someone's best interest in finance and fitness. The amount of 1 star reviews is telling. BE BLESSED.

Source: Google

★ 4

Source: Google

★ 1

Terrible facility, equipments low quality and basketball gym is dusty low quality as well

Source: Google

★ 5

Had a really great tour with Juan! Definitely check the gym out and tour with him. My roommate and I signed up for this gym through work because of him!

Source: Google

★ 1

I got online and got a 2-day pass to go. Check out the place, and so I aI was ready to exercise. They wouldn't let me in because I had to meet with somebody, but that body was gone for 45 minute. to an hour. I had my bag, and I wanted to check the place out and exercise. But they turn me down and turn my pass down. I want to join the club, but the way I was treated at the door changed my mind

Source: Google

★ 5

Source: Google

★ 4

If you don't need any actual help and just want to go to the gym this is your jam. It's very clean every single time I've been (all hours of the day and night. Pool is renovated and great. Just don't count on getting any actual customer service, membership or even generic question help.

Source: Google

★ 1

They only have one 20 Ib dumbbell weight in the whole gym.

Source: Google

★ 1

No me gustA ne Chen

Source: Google

★ 5

Excelente lugar y ambiente para entrenar

Source: Google

★ 5

My spin instructor is a sadist.....but I love it!!

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Tried to use the 3 day guest pass at this location but the club manger, Rae, acted like she never heard of it and was physically denying that they had the 3 day pass. Told use to do a $20 day pass or orientation to just look at the gym but other than that did not let us use the 3 day pass. Found out ultimately we were denied form using the day pass, which has never happened to me before at any other location. Pretty sure she lied to corporate about what abt what happened because they sided with her and said we were lying basically about the whole interaction. Long story short you can’t use the 3 day pass here because she’ll act like she never heard of it and tell you to do a day pass for 20 bucks.

Source: Google

★ 1

Came in with a 3 day guest pass. The guest pass was having an error on the website and would not let me select a club. The lady at the desk got her manager. The Hispanic Manger was very short and uncooperative, basically just turned me around even though the issue was on the websites end.
My friend had just purchased his membership, they were saying they didn't see him in the system. Made him buy ANOTHER membership. I hear LA fitness is about to be closed as a business anyway. And I see why. If your in the Indianapolis area I recommend Vasa or Lifetime before any of the LA Fitness.

Source: Google

★ 1

Facility is constantly dirty. The sauna is typically not working. $20 for a guest when half the amenities are out of order. This is by far the worst LA Fitness location I've been to. If it weren't for another location near me I would be canceling my membership.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Pool and spa area closed!!!

Source: Google

★ 5

Source: Google

★ 1

Terrible customer service.

Source: Google

★ 1

Source: Google

★ 2

Cleaning needed

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

Ethen need Customer Service training!!! Because he did not like my answer he deiced to hang the phone up in my face . Then when I call back he either let the phone ring or he would pick up the phone and hang it right up in my face again . I called from another number he REFUSED to give me corporate number he stated that he does not know it . Please explained to me how YOUR employee doesn't have the number to YOUR corporate office and works for you company . LA FITNESS is a DISGRACE and ETHEN need to be TERMINATED!!!! or need some CUSTOMER SERVICE TRAINING ASAP !!!!!!

Source: Google

★ 4

Por el momento es uno de los gym que trae buena variedad de máquinas de entrenamiento.

Source: Google

★ 2

I Didn't Attend I Needed Too Find The LA Fitness Location.I was Told It's A Good Place For Fitness Training.

Source: Google

★ 5

Great place. Friendly staff. Locker rooms are very clean and well maintained

Source: Google

★ 4

It's still a nice location on the North eastside of Indy

Source: Google

★ 4

Source: Google

★ 5

Buen lugar ahora remodelado excelente

Source: Google

★ 4

Source: Google

★ 1

Gym is dirty
Gym is over crowed
Gym is unprofessional

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

These photos are after the recent redo.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I was in and out

Source: Google

★ 5

Source: Google

★ 1

Demasiada mala la administración! La mujer me trató faltal

Source: Google

★ 1

the administrative service is bad in this branch.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great workout. I am travelling so dont have my bike
I am very grateful for these workouts.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Excelente lugar 👍🏻

Source: Google

★ 5

Awesome place to workout

Source: Google

★ 4

This is my 2nd home...

Source: Google

★ 1

I canceled my membership at this location, they are still charging me.

Source: Google

★ 4

Source: Google

★ 5

One of the best gym hands down

Source: Google

★ 5

Source: Google

★ 5

Great place for a workout. I can usually use the machines when they are not occupied. My favorites are the back extension and the leg curls plus the abdominal crunch. My only gripe is that when people are using the machines I want to use, they aren't using them but instead, talking on their cellphones. I brought this up with management; and they promise to dissuade cellphone use at the facilities except for emergencies.

Source: Google

★ 5

Wonderful place, plenty of nautilus machines, casual space, great workout place....

Source: Google

★ 3

Standard gym. Nothing special. But what sets this gym below other LA Fitnesses is they block off a huge area for ONLY personal training sessions. So instead sharing space like most LAFs, they decided only 2 people can use an entire section of the gym and then force others to cram into a much smaller area for any abdominal/floor exercises. It's all good, there are other LAFs in the city I can go to.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 2

They close too early

Source: Google

★ 5

Great gym for a great price

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

I love LA I LIKE THE ATMOSPHERE

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Basketball court wasn't clean very dusty

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Buen lugar

Source: Google

★ 4

Source: Google

★ 5

The staff at LA Fitness are so helpful and knowledgeable. In general a great Atmosphere and clean gym 😊👍

Source: Google

★ 5

Source: Google

★ 5

good enough

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

OMG STOP TEXTING ON THE MACHINES PEOPLE - get off and SIT on a bench WTH!!!!

Source: Google

★ 5

👍👍👍👍👍

Source: Google

★ 4

Well kept gym but 4 star because front desk cant show up on time. 25 minutes later and still waiting in the parking lot.

Source: Google

★ 1

UPDATE: My wife moved her schedule around as it was our only option to get in during hours and not be charged another month. Got to the location at 4pm and the operations manager wasn't even there... So still can't cancel the account even though we were told and promised that they would be there between 9pm-5pm.

Original Post:

Gym itself is fine, nothing special. Mostly used the pool due to a pinched nerve in my back. It wasn't the cleanest pool as it constantly had debris and hair floating everywhere. Curious how often they clean it. Because of this and a move I found a closer gym even though it was more expensive.

Similar to most gyms they make it extremely difficult for working people to cancel. When I went in to cancel over the weekend I was informed of an operations manager having to be the one to cancel. They're only in 9-5 Monday-Friday. The other option is to mail a cancellation form to corporate that will take upwards of 30 days to cancel. Since it is difficult for me to get in during those times due to work I asked if I can fillout a cancellation form for the operations manager to process during the week. That's when the front desk worker, who had been helpful, brought over Nic Jones. I'm not sure if he was having a bad day or what but he immediately had an attitude and was extremely rude over a couple of simple follow up questions around cancelling. I simply re-asked if I could fill out the form and leave it or have them cancel my card on file so I'm not charged during the 30days it takes to process cancellation via the mail. He went on to tell me I was irresponsible and I need to workout coming in to cancel, I once again said this wasn't possible due to proximity and my work schedule and asked for an alternative which proceeded to tell me I was lying and it should be very easily possible. Ultimately I was unable to even cancel the membership and am still working on it. I get gyms don't want you cancelling and choose to make it very difficult to do so but I find it crazy to think that asking some follow up questions made it so I am called a liar and treated poorly. Hopefully others aren't treated this poorly and Nic was just having a bad day or something. I wouldn't be surprised if it was a common occurrence.

Source: Google

★ 4

Source: Google