★ 1

FALSE ADVERTISING!!! THIS LA FITNESS IS COSED!!! MADE ME WASTE GAS AND TIME!!! IF I COULD RATE A NEGATIVE 5 I WOULD!!!! MF's!!!!

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★ 4

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★ 1

Southport rd location closes permanently on June 27th 2pm.

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★ 3

I’m sorry to see this place go. This was where I started my fitness journey and it’s been a journey! This was a nice place except for having more than half of the machines busted and not being fixed.

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★ 5

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★ 4

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★ 5

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★ 1

15-20% of the machines are always broken with a “maintenance scheduled” paper attached to it. They are missing 3-4 barbells, and has been missing for 2-3 months. I had to buy my own equipment to use since their extensions and carabiners are missing or broken. I’ve been thinking about starting my own gym near by with how busy this place is. Avoid coming here between 4:30-6:30 or it will be packed.

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★ 4

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★ 5

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★ 1

Was better when they were open until midnight. Need to get back to that closing time!

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★ 1

This gym is very busy for them to be missing 4+ barbells for months on end. Where is the monthly payment going? Definitely not staffing

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★ 5

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★ 3

Decent gym. The recent remodeling didn't seem to change much.

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★ 4

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★ 4

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★ 4

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★ 5

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★ 3

I enjoy my workouts at this location. The leadership needs to consider updating this location. The carpet smells horrendous especially when it rains.

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★ 1

Most disgusting gym ever rather go to prison and work out. Lifetime little further but so much better. No soap also in the bathrooms

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★ 1

1. All the equipments so old and treadmill etc that don’t work doesn’t have no signs or information.
2. Bathroom and lockers needed to be clean smell so bad.

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★ 5

One of my favority La Fitnes. Bigg parking spots, so many space inside and have everything.

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★ 4

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★ 5

Excelente place

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★ 5

Good and clean

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★ 1

Broken equipment, dirty locker, and bathrooms. Ohhh, and roid-rage rejects who refuse to let you rotate in with them... "Nahhh Broh, I only have 14 sets left."

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★ 5

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★ 4

Nice gym and facilities. However it needs to be updated.

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★ 2

Staff is friendly. Gym lacks proper hygienic principles. Very few people wipe down machines. Mostly because there are not enough water bottles or paper towels (filled) to do so. Meat heads taking off their shirts and treating the facility as their own home ruining the gym experience for others. No food in the gym is not enforced with people casually eating food (doritos) in between sets on the machines making those around naciuous (who does that?). Staff seems to be very lax with not enforcing proper gym etiquette. Hope this can be improved to be more hygienic.

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★ 5

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★ 5

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★ 5

The gym is super clean and the staff is very helpful and nice i recommend anyone coming to LA fitness if they want to get a quick workout in

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★ 4

This is a great place for fitness. The staff is very helpful. Alexis and Denise are true professionals. I would recommend LA to anyone.

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★ 5

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★ 4

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★ 5

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★ 1

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★ 5

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★ 1

Went for a three day pass. After reading the reviews I was like there is no way a gym this bad. Well! The reviews are right disgusting all machines where rusted I would have wasted more time taking pictures then running the hell out of this Petri dish. Gentlemen at front was kind and let me come in no hassle to work out. Salesman chased us down to have me come back after my work out. No thank you. It was Saturday @3/4pm shameful. Gave them free pass back on way back out didn’t even work out. I guess Planet wins for price and cleanliness. And the Baxter Ymca is 10x better than L.A.

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★ 5

Back after hiatus since COVID first outbreak. Physical and mental body is excited.

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★ 3

Place can get pretty crowded and you can't work out if theres a power outage
Some equipment missing, it's not open all the time

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★ 1

The club on Southport Rd is disgusting, and run down. Pool area and hot tub down for over 2 months. The carpeting is old and nasty and equipment always broken down

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★ 5

My favorite place to get a good workout peace and quiet and stress reliever that was the best place ever

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★ 5

Good gym. Staff was very friendly and they told me to have a great workout.

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★ 5

Kids place is staying open 9-12 everyday

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★ 1

Dirty
Bathrooms are discussing as always!!

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★ 5

Like working out here. Has pool and sauna.

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★ 1

smells awful and looks disgusting. Planet fitness is better than this place.

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★ 4

When I turned 60, I decided to do something for myself. I joined LA Fitness and signed up to work with a trainer. My trainer, Beati, has worked with me for the last 5 years. I am so thankful for her training techniques and knowledge in helping me move through my 60’s with the ability to improve my health and live an active life. When my shoulder was hurting, she showed me how to adapt the exercise to still improve my strength without injuring my shoulder. Her knowledge and guidance is a wonderful gift she shares with everyone, but especially her work with us older adults who want to improve our quality of life. I am so thankful I have joined the Southport LA Fitness and found a place to take care of myself.

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★ 5

LA fitness is a professional place to go get I n shape for all ages and I really enjoy my results from everything I accomplish there

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★ 4

No towels. Other than that is great. The best thing - three day free pass

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★ 5

Nice gym with many amenities

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★ 5

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★ 2

I was there to use the Amazon Hub to pick up a package but the place stinks. I know everyone is working out but the body odor was bad!

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★ 1

All treadmill’s need to be replaced

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★ 5

Met my trainer for first time Bill is awesome he's going to get me in shape

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★ 5

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★ 1

Unsafe…They let male employees in the women’s locker room without checking the showers for guests. A female employee of the gym told me herself that it isn’t protocol to do so when she confronted me the next day about the incident. That employee ended up telling me I was crazy for thinking they needed to check the showers before allowing male employees in the women’s changing area. After switching to a new gym and as a long time member of LA, I realize it’s also pretty outdated and dirty.

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★ 5

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★ 4

it's a gym. it's got most of the equipment you want. cost is reasonable. and depending on the location and time of day, the staff can be cool too

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★ 4

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★ 2

Needs upgrade badly.

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★ 4

Best LA fitness in the Greenwood/ South Indy area. I drive an extra 10 mins just to go to this location. Much less crowded than others also has a shake bar inside.

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★ 3

Have been going to the AquaFit classes, and overall enjoy them. However, one of the instructors always begins her classes anywhere from five to fifteen minutes late making unnecessary announcements. For example, we didn't need her to tell us that Prince Phillip died, or that it's almost spring, or tax season, etc. Very annoying with no end in sight.

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★ 5

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★ 5

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★ 4

Water aerobics is good

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★ 5

Nice

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★ 5

Love this gym. It's clean, not extremely busy and has more then enough equipment.

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★ 2

Old, worn out gym. Needs new equipment and flooring. Needs better cleaning and safety measures. They should have spray bottles at every station. They don't and people rarely clean equipment when they are done. We have cancelled our membership after years of being members.

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★ 5

I needed help with my car. The workers helped me. Thank you for being a good person.

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★ 4

Enjoy going when it's convenient for me, no set schedule

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★ 5

They have great equipment and not crowded

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★ 5

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★ 5

Clean equipment, pool, and lockers. Fitness classes are varied. The perks are pretty awesome.

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★ 5

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★ 5

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★ 3

There is usually only one piece of equipment that people use, and tend to be several pieces that no one wants to use. They let equipment that needs repaired or replace sit broken way to long.

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★ 5

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★ 5

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★ 1

This business excels at taking every opportunity to put themselves first. What you can expect to get out of your membership:

- You'll be charged for your first and last month of membership up front. This way when you decide you're not interested in the club anymore, they got an extra $35 out of you while you're working out somewhere else.
- To typically not be acknowledged upon your entrance or exit of the club. They will, however, look up from what they're doing to be sure you signed in.
- A gym that's consistently kept too hot. But don't worry, they keep little fans plugged in various places throughout the building instead.
- Bathrooms that have urinals that don't flush (furthest one to the right if someone from the club reads these) and soap and paper towels that are always empty, and trash cans that are full. On various occasions, a freshly mopped bathroom because of sewage backup.

During the months they were closed, they even decided to charge anyways and add these months to your membership. That way if you decide you want to cancel your membership in let's say August, like me, your membership is valid until December 21st.

Don't hesitate to get in on the action.

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★ 5

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★ 1

I have been a member for several months, after scanning in Justin who says he is in charge spoke to me in such a condescending manner for what reason was really never said he pulled me over to the side and kept asking questions regarding my membership. I am not sure if it was because I am a senior citizen or female or a veteran but I have never been treated in such an unprofessional manner than I was that day. Corporate office was called left complaint. I will be changing companies and membership. Ladies Seniors and Vets beware Justin S when you enter!!!

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★ 4

Nice people. It truly is a no judgement place. Customers a n employees were pleasant

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★ 5

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★ 5

Water arobics are so fun. The instuctor is great. As well as the ppl there we had alot of fun.... Will return this week.. Ty Planet fitness...

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★ 4

Great people here and friendly child care Grandma! Looking forward to yoga classes here!

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★ 5

I really love going. enough variety of things to do to keep your interest.

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★ 4

I have tried multiple fitness locations and finally settled in for LA fitness - my considerations were 1)Nation wide availability 2) multiple locations in a single city - this helps in not having crowded gyms 3) affordability 4) gym equipment quality and different types of machines availability.
I think they need to offer more functional training.classes apart form that it is a good place

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★ 5

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★ 1

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★ 4

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★ 5

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★ 5

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★ 2

Equipment is good, plenty of free weight.
But the management is not good.
Didn’t gave me 14 day guest pass.I was switching from Y to workout with my friend.
Washrooms and locker rooms smells bad.
YMCA may have a little less equipment but definitely a better facility.

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★ 5

Love Zumba there. Monday Zumba with Jose at 9:45a is great, I burned so many calories had fun and the male instructor is nice to look at. 😂😘😂😘

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★ 5

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★ 5

Nice clean spacious gym. Love the free weights

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★ 4

Lots of equipment and space.

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★ 5

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★ 5

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★ 5

Great place to workout helpful staff

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★ 5

I love

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★ 5

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★ 1

Global pandemic and they want to charge me $35 to freeze my membership for another 6 months that they talked me into pre-paying for. Ridiculous!
Once inside everyone, including employees are walking around with no masks on. Yeah....I feel I’d be safe working out here right now :(

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★ 5

I joined the water aerobics class today.
Totally fun! Great leader (Saralee - how could she be anything but good!) & great group of people!

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★ 4

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★ 5

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★ 3

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★ 4

Very nice place 👌

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★ 5

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★ 3

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★ 5

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★ 4

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★ 1

Very bad experience. I forgot my silver bracelet at gym. One of the staff says they have submitted the lost bracelet to the manager. Manager is denying the fact but the cleaning staff said they did find it from treadmill. It is my expensive thing these people doesnt care about my emotions. They keep on giving me excuses. Beware of the gym. If anything is lost, they won't return back. No humanity no respect for emotions.

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★ 1

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★ 5

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★ 1

Someone stole my gym bags from the locker
And is not big deal for La fitness. What is CCTV use for? And how they get in without membership?

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★ 5

It’s very clean. I’ve only been in the mornings so it’s very quiet. I’ve been going for a few weeks now and so far I love it! The staff is also very friendly

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★ 5

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★ 4

Very niceeeee

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★ 2

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★ 4

Better experience at this location seems to be cleaner and people seem to be a little better at customer service.

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★ 5

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★ 5

I really love the environment and the different options you have when you're getting a workout in

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★ 4

Great pool

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★ 1

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★ 1

They make it difficult to cancel you membership on purpose. Was told I had to come in to cancel membership and when I got there there they said only a manager could do that in person and the manager is only there at certain times. Now that I came in they told me about a 2nd option for mailing a letter to Corp to cancel my membership.

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★ 5

Clean facility, friendly staff, great location. Can't ask for more than that. Has everything I need. Currently thats a swimming pool and a shower, but soon it will be more. They have free weights, machines, cardio equipment, and ample floor space. I havent even seen the entire facility yet, but Im confident that whatever I need, I'll find there. It is pretty massive.

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★ 5

Dont worry about being judged here, everyone is positive and plenty of extra machines n benches

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★ 3

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★ 5

Really stepping up and improving cleanliness in clubs. Very impressive.

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★ 5

Love this place! It has everything! Very clean!

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★ 3

This LA fitness has lots of equipment and is the biggest on the southside, but the stinch coming from the mens locker room is strong enough to knock you to the ground as you round the corner and make it half way into the locker room. I have been to the one on washington st and it does not smell. Plus with the covid thing going on, you would think they would be able to freshin it up a bit with the lockers being shut down currently.

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

Loving the "new" joint! Gary was super helpful. Sooooo many machines, so many weights! And all of the other stuff is AMAZING! Anyone going anywhere else is just WRONG!

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★ 5

Huge place gym pool sauna hot tub even a healthy juice bar and also racquetball courts. Very impressive

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★ 5

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★ 5

I love my gym. Everyone is so friendly including the members of the gym and employees. And they have a shake bar 😋 and my trainer Antonio is THE BEST!

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★ 5

Good equipment, nice environment, good shakes

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★ 5

Amazing gym. Love this place. Fun and laid back place to work out. Ask for Justin, he's very helpful and made it easy for me to get started with the right membership.

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★ 4

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★ 5

Justin was super helpful in setting up my membership and made me get the best package possible for what I wanted.

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★ 5

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★ 5

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★ 5

Inspiring

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★ 3

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★ 5

Justin was great! I would recommend LA to anyone for any of their fitness reasons!

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★ 5

Great sauna a lot of good workout machines

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★ 4

Good when their equipment is kept up with. All too often I see broken pieces on equipment for extended periods of time.

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★ 3

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★ 5

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★ 1

Terrible customer service! Would not recommend becoming a member at this location as Justin Stillson the manager does not honor 14 day guest passes. Members of LA Fitness have the ability to email a set number of guest passes to friends and family. A friend of mine Joshua sent the (14 day pass via Email) and unfortunately the manager Justin quite obviously irritated by me having a FREE PASS became very irritated about this 'guest pass' and told me I would only be allowed to workout for ONE DAY without giving me a reason as to why he wouldnt honor the pass. He tried to coerce me into purchasing a membership and I told him I just didnt have the money. That is when he decided not to honor my guest pass.

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★ 5

Great facility, and the staff has always been nice and professional to me. I’m not sure what some people are complaining about.

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★ 5

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★ 5

I like this place! Great sport bar inside!

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★ 1

Where to start. Pros: Charlene the trainer is great. Nice amount of equipment. CONS: It stinks. My daughter caught hand foot and mouth disease. The bathrooms smell like a sewer. The pool is filthy. The staff is annoying and rude. Cancelling is like pulling teeth. Just work out outside like Rocky Balboa 😂

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★ 1

The equipment is always broken and they refuse to fix it. The place is always dirty. I've seen cleaner bathrooms in Alabama truck stops.

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★ 5

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★ 4

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★ 5

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★ 4

Great place

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★ 5

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★ 5

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★ 5

Jon and Justin were very helpful! This place is great!

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★ 5

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★ 5

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★ 5

Friendly staff and clean facility!

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★ 1

The staff is rude. They choose when and who they want to use their policy on. Membership canceled

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★ 5

I love my gym. Don't come here though. You'll crowd me. My gym is my sanctuary. You meditate by a brooke. I do it on the Smith machine.

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★ 2

I am from a super small town and never had been to a gym this big. There are a lot of different machines and things to do here which caught my eye and made me choose this gym over all the other ones in the area. However, my fiancé got a personal trainer. The first trainer was either always late or sometimes he just didn’t show up then he later quit. The second trainer did a good job but my fiancé and I had to cut down on costs so we canceled the trainer and for two months after we canceled, we got charged! Each time my fiancé had to talk to a guy named Josh and he kept saying that he would reimburse him but he NEVER DID! For two months this place charged him $265! Finally my fiancé called LA fitness on Southport again and asked to speak to someone other than Josh. His own manager told my fiancé that it wasn’t josh’s first rodeo and had done this to other clients. I don’t know if he was trying to have his sales go up so he could get more money or if he didn’t know how to cancel the training but that’s a lot of money to take from people each month. (Also, my personal opinion but if you are going to ask $60? for one session, at least have it longer than 30 minutes. My gym back home had hour long sessions and they were half that cost.) Other than all that— I will continue to go to LA fitness but not at that location as I don’t ever want to deal with their customer service reps again.

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Gave me a free day trial.

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★ 1

Unreasonable policies.You never realize what you sign up for. Staff is not helpful. Training sessions are too short for a very high fee per month.
I won't recommend this club to anyone.

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★ 3

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★ 5

Awesome gym with great staff!

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★ 5

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★ 5

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★ 3

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★ 2

The only thing this gym really has going for it in my opinion is that they have nice equipment and the upkeep on the equipment is great. I was a member at this location for over 5 years and it has been on a constant downhill slope and there are quite a few negatives. One major thing is they have too many members and not enough equipment and floor space. This is a major issue with most commercial gyms that I have been to. The most annoying thing about the lack of space is that most people aren’t exactly there to workout and dress/act like they are going to the club instead of the gym and spend all of their time taking up space and equipment talking instead of working. The locker rooms are an absolute disgrace and always smell like sewage, this is mostly due to the fact that of the 5 toilets they have 3 are usually always clogged and none of them look as if they have been cleaned since the gym opened. Also if you work a 1st shift job good luck ever canceling your membership. You can only cancel your membership by going in to the gym Mon-Fri from 10-3. I went in to cancel my membership after work and got there at 330 and was told by the receptionist that it had to be in a certain timeframe because that is the only time that the account managers are there. When I asked if the general manager who was standing beside her (who is also the one that signed me up) could cancel it for me he immediately told her to tell me that it wasn’t inside their time frame and acted like I wasn’t even there. I then took a day off work to cancel and when I went in the first time no managers were there that could cancel the membership so I spent the entire day going back every 45-60 min and eventually found someone to help. They drew out the process so long that they had to stop helping me since it wasn’t within the 10-3 timeframe and told me they would continue it the next day and wouldn’t need me to come back in. I thought the issue was resolved until I got another bill. I called in to see if that was the cancellation policy (which I figured you had to pay for one more month after the cancellation and was cool with that) only to find out that no one had done anything to cancel my membership. I was then tossed around from manager to manager until I gave up going about it that way. I eventually had to call a location out of state and tell them I had moved too far away to go to their gym and after a few days of back and forth calling my membership was cancelled, or so I thought. What they had actually done was freeze my membership for a few dollars a month. Long story short after paying for mine and my wife’s member ship for a few months without using them I eventually got that issue resolved and will never encourage anyone to try this “gym” out.

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★ 1

Lockers are dirty and trash, you can not breath in there, the only way you can is if you open the door. It has lots of bad odor and when you step out it feels like you get fresh air for the first time.

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★ 1

Today date jun 7,2019 time 10.am i go la fitness with my son my son go with me first time front counter say charge visitor $ 15 dollar but i no have wallet to pay money. My member ship started 2009 but i have time yearly 30 to 40 day i use. but today I talked to the manager jon so after i decided to cancel my member ship than jon and coustumer service told me that I could not get a refund.

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★ 4

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★ 5

Awesome place

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★ 5

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★ 1

Have tried to figure out why you would charge a special needs teenager who does not use your equipment a monthly membership. I also inquired if a person who brings in a service dog gets charged the same fee and the answer is no. Just blows my mind.

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★ 2

I’m very surprised at the amount of comments that don’t mention the awful smell of this gym. I go to gyms all over Indy and this is the only gym that smells so awful.

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★ 5

Fun.

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★ 1

Don't go here unless you wunna deal with a bunch of stupid bros, doing stupid bro stuff. For example taking like 8min rest periods and trying to do 6+ sets on a key piece of equipment during peak hours. So much poor gym etiquette here it's astounding.

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★ 5

The Master Trainers Are The Best

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★ 5

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★ 5

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