★ 1

⭐ 1 Star — Poor Customer Service & Racially Biased Experience at Orangetheory Fishers Geist

I had an incredibly disappointing experience at this location. Although Michael encouraged me to arrive 30 minutes early, I completed all necessary paperwork online beforehand and arrived on time for my class. I wasn’t 30 minutes early because I had already taken care of the required forms in advance.

Still, I was told I could not participate. I later called other Orangetheory locations, and they confirmed they would not have turned me away under those circumstances. They agreed that doing so shows a serious lack of flexibility and poor customer service—especially for a new guest who followed the process.

To make matters worse, the woman at the front desk looked directly at me and then skipped over me to assist people who came in after me. That kind of dismissive behavior was not just unprofessional—it was dehumanizing.

I believe the treatment I received was racially motivated. As a Black woman, I was made to feel invisible and unwelcome in a space that claims to be community-driven.

I won’t return, and I strongly encourage others—especially people of color—to think twice before choosing this location.

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★ 5

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★ 1

Didn’t have air conditioning in the peak hotness of summer. When asked about reimbursement they said management was going to get back to me but they never did. Very flaky management. They do not work with you on final payment even though they messed up. Horrible customer service.

Coaches are great.

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★ 5

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★ 5

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★ 5

I've been working out at OTF- Geist since 2017!! Love it!! If you are looking for motivating place to work out, this is the place to be!

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★ 5

I been going to OT for 10 months now. Even though I go twice a week but I love the endurance and strength classes 2G is my fav way to go. I have seen the major difference in how I feel and I will continue my journey with OT.

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★ 4

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★ 5

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★ 5

Great staff, great coaching and very clean workout areas. I'm getting the results I need. Thank you OTF!

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★ 5

The coaches and staff are absolutely incredible. I’ve never felt so encouraged or supported in a fitness space. I look forward to every workout and I never thought I’d be saying that. So thankful I found them! 🧡

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★ 5

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★ 5

Love it! Great place, great atmosphere. Whatever you are thinking it is, it's better!

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★ 5

Great super good workout. 🏋️‍♀️

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★ 5

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★ 5

Very fun location! The front staff is so fun! Also, Coach Kelly is also great, and she
played great music to workout to - mostly rap, and I loved that when a mellow pop song came on, she ran over to skip it!🤣

She also brought over an 80-pound dumbbell for me so that I didn’t have to continue my awkward walk with a band around my legs to grab it. Will definitely be back!

Also, this location has some of the BEST dumbbells! They have multiple ones over 60 pounds (like my home location, shout out to the Chicago Logan Square gym!) and they’re larger and round at the ends so it makes bridges with them so much more “comfortable” and less awkward than the ones with the corners.

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★ 5

Fantastic coaches and staff.

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★ 5

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★ 5

4 years+ working out at OTF and it STILL kicks my butt every day. This workout is tailored to help you grow no matter your fitness level status. Incredible coaches and culture. The workout itself is worth every penny but the community and culture at Fishers-Geist is what makes OTF the best part of the day.

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★ 5

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★ 5

I always feel great after leaving my Orangetheory workouts and actually look forward to going! It’s great to have the support of a coach and I love going in knowing I will get a good workout!

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★ 5

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★ 5

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★ 5

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★ 5

Enjoy a good workout? Then you should join OTF Geist. Always a good workout and great coaching staff.

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★ 5

Great place! From staff to coaches...I love it here!

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★ 5

I always have a great workout whenever i go to a class! Definitely recommend!!

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★ 5

Coach Paige never disappoints! Great workout! Love my OTF peeps!

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★ 5

This studio is the best! Very friendly and enthusiastic staff and coaches and the workouts are great. You’ll never do any workout twice. It’s tough but rewarding. Highly recommend!

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★ 5

Changed my life - only exercise regime I have successfully done consistently in my adult life. 5 years strong! Thanks to the coaches and SA’s for encouraging me daily🧡.

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★ 5

I recently completed 500 classes with OTF @ Geist. My cardio conditioning has never been better, and I enjoy the classes and the staff is excellent. The coaches and fitness tracking really focus and motivate. Great experience!

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★ 5

I have attended OTF for over a year, and I love it! The coaches helped me to work out around my injuries. They made me feel like they care. In 4 months, I lost 18.5 pounds and 6.5% body fat. The immediate results of heart rate zones and calories burned during class is what caught my attention. I was placed on blood pressure medication, so I enjoy watching my heart get stronger in every class!

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★ 5

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★ 5

Absolutely love Orangetheory and this location! Everyone here is encouraging and supportive to help cheer you on no matter what your fitness level is :)

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★ 5

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★ 5

I just joined Orange Theory a few months ago and I love it. It’s such a great workout and it’s nice to just show up versus having to plan a workout myself. This location has a wide variety of class times so it makes it easy to fit a workout into my schedule. In addition to the great workout, the studio is clean and Rachel at the front desk is like a ray of sunshine!

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★ 5

Love this place!

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★ 5

I love this community so much! Been doing it for almost 7 years! Best workout ever!! Bonus is my baby Rachey works there. Morgan and the whole staff are amazing!!

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★ 5

The best workout and the best community!!! Absolutely love this place.

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★ 5

I have taken 31 classes at Orangetheory on Olio Road & I am so impressed with all the instructors. They all really care about you & your progress. Always encouraging everyone to do their best but no pressure. Pressure is only on yourself. Highly recommend trying Orangetheory if you haven’t already.

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★ 5

I have been a member of Orangetheory Geist for 4 years and it has continued to challenge me every workout. I enjoy the coaches and the community of people that I have met through the years. Orangetheory pushes me more than I could ever do on my own. The sense of accomplishment after every class is awesome as well.

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★ 5

I love the coaches and the community we have at Fishers-Geist. It is great to have such a knowledgeable and energetic staff to lead you through each workout. The best part of the workout is you don't have to think or prepare anything. Just show up and put the work in!

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★ 5

I had no training experience prior to OTF and walking into a traditional gym was intimidating. The staff makes every class, no matter how difficult, a challenge you believe you can and will conquer. When you walk into the studio you’re greeted by name from day one. They consistently go above and beyond to make you feel appreciated and apart of something amazing. The group environment provides an extra push to keep going, the music is A+ and cleanliness is always a priority. 10/10 would recommend for any fitness level.

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★ 5

Orange Theory Fitness is the best all around workout completed in about an hour.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great hard workouts and trainers.

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★ 5

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★ 5

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★ 5

I've yet to experience any other class/gym with this level of energy, positivity, and challenge! I love that you can make each class as challenging as you want it to be. The recipe is there each class for an incredible workout but, it's still up to you to push yourself past comfort. It's hard not to push yourself ALL OUT in that atmosphere!!

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★ 5

The staff works with me to modify my workouts due to orthopedic issues I have which is very much appreciated

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★ 5

Orangetheory has been the best experience for improving my health. At the age of 56 I ran my first marathon due in great part to the training and advice I received from OTF coaches. I have lost 70 lbs on my journey since joining OTF and have better overall eating and exercise habits. This is a community that cares about you as a person and is invested in improving your overall health. It requires dedication on your part to achieve your goals.

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★ 5

Amazing fitness facility with fantastic coaches and staff! Well worth your time

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★ 5

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★ 5

I couldn't ask for better coaches and coaching than what my studio offers. The coaches actually coach us to success! I look forward to, and love, every session.

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★ 5

I was hesitant to go to an actual workout class but I’ve been doing OT for almost 3 years now and I love it! Geist is the best with the best coaches and best atmosphere around!

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★ 5

Truly a life-changing experience among a welcoming and motivating community of top notch people. Always guaranteed a physically and mentally tough, intense workout…but to state it’s “worth it” in the long term is such a massive understatement.

P.S. - Morgan M. behind the front desk…simply the coolest human.

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★ 5

I find myself sticking with it bc of the coaches and staff

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★ 5

Great place to workout, connect with new people, and get motivated to start and continue your fitness journey!

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★ 5

Absolutely love this studio!!! Have been a member for a few years and everyone is so welcoming & friendly. They change up the routine daily and you always leave with a great sense of accomplishment. Have discovered strength and muscle I never knew I had while making great new friends along the way.

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★ 5

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★ 5

My exercise journey was very inconsistent before I found OTF. But I’m coming up on my 5 year anniversary! Really great coaches, staff & community. No two workouts have been the same. Love getting healthy & stronger under the orange lights!🧡💪🏼

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★ 5

I have to confess, I wasn't sure I would (or could) buy into the whole group fitness thing. But I really needed to find some sort of activity to lose a little weight and improve my overall health and well-being. Truth be told, I actually scoped out the facility the day before my first class, just to get a feel for what I was getting into (I had no idea what to expect). Fortunately, the reconnaissance mission didn't scare me off, so I showed up for an early morning 3G, which felt like the first day of school for this out-of-shape father of three. The staff and coach couldn't have been nicer or more welcoming. And there were several "regulars" who gave me helpful pointers on the various equipment. After the first class, I decided to make a commitment to walk the talk. (Or maybe I should say all-out run the talk.) As strange as it might sound, the workouts are actually FUN. Because it's different every time. But you can ALWAYS count on great music, energetic coaches and friendly neighbors (of all shapes and sizes) looking to get their burn on. I've been going to OTF pretty regularly now for five months (started 3X a week, now I'm trying to go every other day), and I not only feel and look better, but I can say that this "group" is so much more than that — it's an inclusive, encouraging and supportive community. Which I'm very glad to be a part of.

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★ 5

Best decision I made when joining a few years back! I've hit and exceeded my fitness goals and give major kudos to the coaches and staff as they are what make OTF a place I keep going back to and love ❤️ 🙌🔥💪 #orangeland

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★ 5

I love it here the coaches are amazing and great staff! I highly recommend.

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★ 5

I only started going to orange theory in the middle of last month, but so far it has been really fun! I used to just run for 2-3 miles and call it a day, but Orange theory allows for a more balanced workout style catered to your own abilities or needs. It’s a lot of fun & everyone is so nice!!

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★ 5

❤️❤️❤️ OTF! I’ve been a member and one of their biggest fans since they opened 6+ years ago. The Geist-Fishers studio has the absolute best staff and coaches! They are friendly & supportive and make each challenging workout a fun time! I love the atmosphere and always feel motivated to do my personal best!

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★ 5

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★ 5

I have been a member for almost 4 years now and it has been and continues to be life changing. I went from barely being able to walk a mile or having the desire to do so to now running 7 half marathons and starting my first full marathon training in a few weeks. All I can say is take the free class and you will see what it's all about.

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★ 5

Absolutely love this studio!!! I have never been big into working out and/or going to gyms and OTF has changed my outlook completely. This specific studio is so welcoming and supportive and has helped me reach some goals I never thought possible. Your first class of free and I recommend you check that out TODAY! :)

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★ 5

Love OTF! The staff/coaches are amazing and the community keeps me going back! Great and efficient workout.

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★ 5

The coaches and staff here are top notch. Each high intensity workout is different and the coaches will adapt exercises to suit your needs when necessary. The coaches not only coach and motivate you physically, but mentally as well. You feel empowered during the workout and carry that with you outside of the studio. In addition to an amazing workout, you also reap the benefits of being a part of a supportive community. Once you experience this personal training atmosphere in a group fitness setting, you’ll be hooked!

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★ 5

Love OTF. It has pushed me to be more health conscious and to get more involved by staying active

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★ 5

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★ 5

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★ 5

Best studio , best coaches , best time, best results..BEST FEELINGS 💪

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★ 5

Staffs are very welcoming and the quality of workout is great. The music too.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love OTF. Always challenging, fun, and ever changing. The benchmarks always push me to do my best. Never boring and I love the community and the sense of accomplishment walking out after a great workout.

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★ 5

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★ 5

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★ 5

These people especially at the Guist Indiana Orangetheory are very personal, helpful, and encouraging in your fitness and health!!!😁💞
Thank you!!!🤗💞

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I started at Orangetheory a year and a half ago and it has been the best thing for me to do for my fitness journey. All of the coaches are so encouraging and inspiring as well as the front desk staff. I always look forward to my hour away from everything and just focusing on me when I’m there. Could not recommend OTF more!

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★ 5

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★ 5

I went for my first class yesterday. Everyone was so friendly and accommodating. It's going to take this out of shape girl a while to catch up, but OTF seems to be the place for it.

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★ 5

Great workouts, great community, and most importantly great support from the coaches! Always positive and they know how to drive you toward your personal best!

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★ 5

I'm writing this review to the person who is looking through, trying to figure out if OTF at Fishers-Geist is the right place for them. If you are like me, you aren't happy with the way you look and feel and always felt a little awkward in your own body... maybe you've put on weight during 2020, maybe you're intimidated by walking into a "fitness place" and seeing a bunch of fit athletic people doing superhuman tricks.

I just want to say: get that thought out of your head. If that's what is holding you back from joining, it's a big lie you need to stop telling yourself. You'll see different body types and various ages and varying levels of ability.

You'll find coaches who encourage you on your worst days and motivate you on your best days. You'll find front desk staff that somehow know thousands of people by name (and my brain doesn't have that capacity). You'll find a little tiny-but-mighty fitness community full of people who find that there is strength in a shared experience.

And if you're like me, you probably went to a gym and didn't know how to use the equipment and would be bored and would leave after ten minutes. That's not these classes. The coaches demonstrate the exercises, there's TV monitors to follow, and if little old me can sweat for an hour, you can absolutely do it, too.

I promise... after doing 500+ classes, there's never been one class that I regretted taking.

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★ 5

I ❤️ OTF Fishers Geist! Orange Theory Fishers Geist Has changed my entire perspective on fitness. It leads me by the heart and it HAS my heart! The coaches are so inspirational and motivational, they stretch me beyond the limits I have of myself, making me stronger and more resilient every class I take. Their coaching stays with me even on my off days when I run by myself. I’ve learned what it means to push, pace, and do the unthinkable. If you go, please take Kaity and Jamie’s classes they are truly walking in their purpose with the work they do. The OTF team, Morgan and Hailey made me immediately feel like Family, and always make the beginning and end of every class a joy to experience. I highly recommend OTF, and hope anyone who reads this will have as much of a life changing experience as I have had.

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★ 5

These are the best workouts I've ever had! I'm amazed at the number of calories I burn each time and the workouts are fun which keeps me motivated to keep coming back!

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★ 5

Great staff and coaches!

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★ 5

Lifted weights all my life, never could do cardio until OTF.

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★ 5

Love this place! It’s a great workout in a fun atmosphere. The trainers are super supportive and helpful. Highly recommend!

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★ 5

I started Orange Theory for the first time at this location 3 weeks ago. The staff is professional and very helpful. The coaches and other members are encouraging and motivate me during this challenging workout. The facility is always incredibly clean.

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★ 5

Super fun, I love the difficulty level of the workouts and the positivity of the coaches.

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★ 5

Challenging but doable hour long workouts. Staff is friendly and welcoming

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★ 5

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★ 5

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★ 5

Amazing group fitness. You WILL be addicted to the classes and the community with the members it brings.

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★ 5

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★ 5

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★ 5

It’s the best!! Orangetheory has the best coaches, staff, and workouts! The workouts are super challenging but doable, and the results are amazing. The coaching and motivation that the coaches provide is unmatched. I started coming about 4 months ago and I’m sold for life!

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★ 5

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★ 5

Really enjoy the workouts here, fun, different, challenging but doable.

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★ 5

I really enjoyed the layout and organization of the workout at each station. The coach was great and the staff were all very welcoming. Thank you!

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★ 5

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★ 5

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★ 5

I love the awesome group of energetic/encouraging coaches who always push me to perform at my best each time I’m in the studio. I enjoy working out with a group of like-minded people who are there to be better versions of themselves. The workouts are always challenging and I enjoy the benchmark opportunities that allow me to gauge my progress. So thankful for OTF!

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★ 5

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★ 5

I love the atmosphere and the workouts are great!

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★ 5

It's nice and intense while being flexible for varying levels of fitness. The staff was friendly as well.

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★ 5

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★ 5

Encouraging staff, very clean and welcoming. Organized classes.

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★ 1

Great experience, but someone kept farting to the point we all had to go outside. I just cant get over the smell. It was so bad some guy walked up and asked what's that smell.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great workout environment!! The coaches really push you to keep going and to push yourself so that you get the most out of your workout. The heart rate monitors are also nice and you can see your heart rate throughout your entire workout! 10/10 recommend :)

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★ 5

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★ 5

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★ 5

From the moment I walked in the door, I felt like an important part of the day. Everyone I spoke to listened intently and was genuinely helpful. Whenever I got lost during the workout, someone was there to correct me so I did the exercises the right way. As a beginner I really appreciated the extra mile they took!

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★ 5

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★ 5

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★ 5

Love this place! Great staff that helps you reach your goals!

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★ 5

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★ 5

I hate working out. I am not the girl who loves the gym, but I love coming to OT. Coach Carla and Kaity make me think differently about how I conquer my goals - fitness and life!

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★ 5

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★ 5

This is a GREAT workout and if you are consistent you will see results! A good amount of cardio paired with strength.

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★ 5

Absolutely love all of the coaches and appreciate their encouragement each and every day with their awesome workouts! The staff are wonderful and friendly.

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★ 5

Highly recommend this plate!!!

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★ 5

I initially joined OTF to lose baby weight, but I’ve continued going because it’s such a great workout! The coaches are motivating, the music is great, and my endurance has improved a ton!

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★ 5

Lots of class times, clean studio, and friendly faces!

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★ 5

I have been going to OT for the past 3 years and have never had a bad workout! The people there are wonderful and know how to brighten your day and the workouts always rock!

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★ 5

I have been going to this location for over two years. The coaches and staff are the best around. They all genuinely care about your fitness goals and helping you get better every day. I never thought I would be someone who joined a fitness studio, but the community and results I’ve seen will keep me a member for life.

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★ 5

I love it here!!! I like ALL the instructors. I love the front desk staff. Everyone is so nice there and welcoming. Everything is so fast moving so there’s no room or time to compare. It’s about accomplishing your personal best. You start seeing the same people. People cheer each other on. It’s like a personal training session that everyone gets to move at their own personal pace. And the best part is no workout is ever the same! I’ve been going for approximately 5 months, and I can’t believe how much stronger I am already. I HIGHLY RECOMMEND ORANGE THEORY!!!

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★ 5

What a great environment, positivity and all around community! This is exactly what I needed to help me meet my goals and maintain them!

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★ 5

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★ 5

It’s all planned for me. I get to come in, get a great workout in, and go home. I don’t have to think if I should do legs or arms or cardio or whatever. I just need to get to class.

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★ 5

I love that the format is different every day and that it offers me different ways to challenge myself and be stronger everyday. I love the community. I appreciate that OTF only seems to hire the best people!! The environment is always so positive with people that genuinely care about the members! There is always someone to cheer you on and give you that extra boost of positivity in your day!

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★ 5

I like that the workouts always begin and end on time. I also like that this is for all fitness levels as there are always modifications to the workout to make it more or less challenging.

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★ 5

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★ 5

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★ 5

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★ 5

I like the variety, the community, and the super friendly (and welcoming) staff. Not only are the coaches wonderful, the entire front desk team is awesome (even at 5 am)!

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★ 5

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★ 5

Focused, structured along with a collaborative, community-like atmosphere. Alec (spell?) has been my OT rep during the initial 2 visits. He has been outstanding. Very polite, professsional young man. I appreciate his encouragement and follow-up. This is a new and uncomfortable experience which I hope to sustain and reap the benefits. I certainly appreciate how Alec and the entire staff have treated me during the onboarding process.

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★ 5

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★ 5

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★ 5

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★ 5

The Coach was super fun and very motivating. She kept the class moving and was very clear in her instructions. She was also super upbeat and friendly! She made us feel very welcome (we were visiting from out of town) and her music was great (Foo Fighters playlist!)

Clean facility - staff was very friendly and welcoming. They had our names on a welcome board outside the studio

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★ 5

It's an hour, in and out. The coaches are supportive but make you want to push yourself. Love the camaraderie of the class and the community. Glad I was persuaded to sign up. I hate it but I love it! Seriously, give it a try!

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★ 5

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★ 5

Excellent workout and great team!

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★ 5

Every workout is unique! There are always fun challenges! The staff & coaches are so helpful! Great place to get fit!!

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★ 5

Fun, Fast-moving, High energy, Awesome music!

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★ 5

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★ 5

I love the coaches! They are always very encouraging & motivating. The staff is very friendly, kind and understanding. I am very happy to be apart of the OTF community!

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★ 5

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★ 5

Molly was my coach for my 1st workout at Orangetheory & she was so encouraging! The manager, Billy, is super-kind & helpful. And, Morgan, my initial contact person at OTF has been so helpful & positive from the first time we spoke.

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★ 5

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★ 5

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★ 5

I love the Fishers OT studio-the vibe when you walk in, while you workout and the energy the instructors and staff provide is truly more than a 5 star rating. I’m an instructor for a different workout studio and though it may look easy, it takes hard work, dedication and passion; so when I walk into another studio where all of the instructors are great at what they do AND have an awesome attitude, that’s something to brag about and recommend. And most importantly, I get a great workout each class I get a chance to take at the Fishers studio.

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★ 5

I like the class setting, the motivation from and variety of workouts provided by the trainers and staff, and being shown how many calories I burn lets me know the effort is worthwhile!

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★ 5

I love that the staff and instructors always have positive, caring attitudes. And also love the variety of workouts.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

OT Fishers has been amazing for me. It has provided me a different workout each day that has challenged my body in many ways! The facility is top notch and the trainers are motivating and knowledgeable. I have been a member for over a year now!

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★ 4

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★ 5

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★ 5

If you want real results while having a great time, then you will definitely want to check out OTF!!! It's the best hour a day I spend on me!!!

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★ 5

The workouts are always different, the music is great, and the accountability really helps get me to class. It is the best workout I’ve had since I left the military.

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★ 5

I flew into Indianapolis from San Francisco due a family emergency. I searched for an Orangetheory in the area and was relieved when I found a studio in Fishers. My goal was not to miss a workout, but I gained so much more. When I called the studio in Fishers Rachel answered and was extremely welcoming. When I arrived I was greeted by name by both Rachel and Carla, the instructor. The staff at Orangetheory in Fishers along with several who were there to get in the orange zone showed concern for me and my family. I fulfilled my goal while in town and gained such relief from stress while in the studio. One Orangetheory member who made last week unforgettable is Theresa. She told me that she came in on Sunday because she heard I would be there Sunday for the 90 min class. She said, "I came for you and your mom." That meant the world to me! Orangetheory in Fishers~Giest keep up the good work and the sense of family! We are all in this together! The inspiration and encouragement I received while at that studio will always stay with me and I look forward to my next visit!

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★ 5

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★ 5

All the coaches at orange theory are amazing. The work outs are intense but it never feels like you're there for an hour, it goes by so quick. I've gained strength and endurance, and even been able to come back from a really bad ankle injury(that didn't happen at orange theory!). The coaches were great about giving me modifications during my recovery! Absolutely recommend joining!

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★ 5

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★ 5

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★ 5

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★ 5

While each person in class is pushed to do their best you do not feel judged or in competition with fellow classmates

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★ 5

Have been a member for six months. Tough workout. Great results. Love it!

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★ 5

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★ 5

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★ 5

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