★ 5

I was in South Bend over the summer & I had the absolute *pleasure* of having Ally as my coach virtually every day. Ally knows what she’s talking about, she has impeccable charisma on the mic & she made me look forward to class. Matt also was great, as well as Maggie!! Amazing coaches all around but special, obnoxious s/o to Ally!

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★ 1

Decided to give orange theory a try here in Indiana. I tried it in a different state before. I told the owner I tried it before and instead of telling me I couldn't have the free lesson he just charged my card. No issue with paying just the way he went about things. Overall very little coaching in the lesson. The owner as was indicated on other reviews was not very good or engaging and his behavior in this situation says it all. The class was fairly full and equipment was all working well. I probably wouldn't recommend it based on the owner and the minimal coaching you get in terms of form etc which is important to me.

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★ 1

Unbelievably awful customer service and extremely unprofessional owner.

I was pitched a sign up promo where you receive the first month free in exchange for purchasing a HR monitor. I explained to the front desk rep that I was in the middle of an out of state move and only wanted to join for a single month. She said unfortunately it is a two month minimum so I would be able to submit cancellation paperwork right away but will have to pay for one additional month before the cancellation would be processed. She confirmed two payments would be processed over that time. The first for $127 for the sign up HR monitor and a second payment for $159 for the second month of membership. I thought about it and decided that was alright as it would give me a little consistency in my new location. She sent me cancellation paperwork the same day I signed up which I filled out and returned. As I approached my move, and the second billing date, I asked the front desk to please confirm my cancellation paperwork had been processed. They looked and said they had received it but no one flagged it for processing yet (which they admitted was an error on their part) but they would do it that day. I later received a phone call stating I had one more payment as it was actually a 3 month minimum I signed up for. I explained that I did not and gave detail to the conversation I had with the initial employee that signed me up. The employee I was currently speaking with said he would look into this and get back to me. I received a second phone call from this same person where he apologized on behalf of the studio and said that was a miscommunication on OTF’s part, they would take care of processing the cancelation right away and they were sorry for the inconvenience. I was happy they did the right thing by honoring what was pitched to me by their employee. The next day however, I received a third phone from the same employee I had spoken to the day prior who expressed that he spoke to the owner again and the owner changed his mind and that a third payment would actually need to be collected. I asked how something could change over night and expressed how unprofessional it was that the initial communication I received when I signed up was incorrect and then this wildly inconsistent communication I was receiving now. I have now been trying to connect with the owner for 3+ weeks to discuss what happened and hopefully sort things out. I have yet to receive a phone call or direct email communication from him, rather he has had a summer employee who had no knowledge of the situation email me. On top of this, I have not even received a phone call back from any employee.

I am truly flabbergasted at how unprofessional and cowardly the owner has been through this entire experience. He is someone I met and saw in the studio a number of times over the month I was there so I know this is not a matter of time or access being an issue to simply give me a call to discuss what happened, why he changed his mind and how he could go back on his word. There is a critical communication breakdown happening from leadership down to employees. Clear under training of front desk employees along with communication breakdowns amongst employees. Not a good way to run a business to hide from addressing your short comings head on.

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★ 5

Great community, intense workouts, awesome results

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★ 5

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★ 5

I love Orange Theory so much! Caring, thoughtful couches. Friendly front desk staff. Always a pick me up!

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★ 3

How I donated $419.97 to OT
Wish I would of read the 1 star reviews before signing up. I agree with a lot of what they say.... not all but most of what they say. I could post a 1 star review because I'm angry with what happened but over all I'll still give a 3 star.
What happened to me: I called to cancel because I did not have time to go with a 8 month old who wouldn't sleep at night. They talked me into freezing my account and pay $15 a month to keep it active. Okay, i had hopes I would return. When the freeze was up they called and asked if i wanted to extend it. I did, again hoping i would make a return. That freeze ended July 17th with no call from OT. My card was charged twice before I noticed it. I called to see if they could work with me since I forgot the freeze date. They were not willing to help me out. And to make matters worse they "have to" charge another month to cancel even though i haven't been in at all since my account was first put on freeze.
Yes, I know I should keep better track of subscriptions but sometimes life just keeps you so busy you lose track.
At the end of the day, I canceled my membership and I will not be back.
Make sure you cancel your membership 1 month before you end up leaving.
Classes were alright. Definitely got your heart rate up but lots of the time you can not understand what they are saying. It's a little too loud for me but i understand why others like it. You tend to just follow the other people and watch what they do.

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★ 5

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★ 5

Coaches are amazing here! Great community.

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★ 4

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★ 5

LOVE Orange Theory! Great workouts!

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★ 5

When I signed up for my first free class I was nervous; I hadn’t worked out for over a year, I thought the class would be difficult and not something I really liked, and I thought the coaches would be scary. I have been a member for a month now and I am SO glad I showed up to that first class. Every person I have met there from then owner, Roger, to all the coaches, the front desk, and the other members have been great! The staff remembers your name, the coaches help with modifications if needed, and they keep you motivated through the workout with good music and their fun personalities.Also, I would NEVER push myself this hard on my own. I feel great, my clothes fit better, and I have even lost almost 8lbs in 30 days. I can’t recommend OT Granger enough!

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★ 5

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★ 5

Great location with amazing staff and coaches!! I think that I have finally found an exercise class that I will enjoy!! Highly recommend Orange Theory!!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Great community & great results!

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★ 5

One of the things I like about Orangetheory is the group setting. There is something about everyone working together to better themselves I find motivating. I also enjoy the coaches, as they bring a positive and encouraging attitude to every workout. Lastly, I am loving the results of my workouts. My clothes fit better, I feel more comfortable in my skin, and I have more energy to do the things I love.

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★ 5

OTF Granger has a fun and welcoming vibe!

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★ 5

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★ 5

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★ 5

I'm totally NOT a fitness person and I love OTF. They know how to engage w members and when to let people navigate their own journey! Love Julie's workouts!!!! Ashley is great too

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★ 5

What don’t I like about it!? OT workouts are both dependable and unpredictable. I know that I’m going to get expert instruction, a high energy atmosphere, and a challenging experience in a timely 1 hour class every time. However, I never know exactly what is going to be expected of me, as the ever-changing program keeps it fresh. And then you add the icing of live data and friendly social competition to keep everyone motivated. I have never stuck to an exercise routine in my life. Until now, and it’s made a huge difference in my life. That speaks volumes to me. Thanks!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

A great workout with great coaches!

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★ 5

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★ 5

It is high energy, low judgement, with guided instruction that takes the guesswork out of working out.

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★ 5

I just started two weeks ago. The instructors were so helpful with me getting acclamated. I feel great and love how the workouts are different each time. I’m actually loving working out!

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★ 5

Great work out!!! All the Coaches are very knowledgeable and motivating!!

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★ 5

I love this gym! The scheduled workouts hold me accountable and help me hit my fitness goals. I've lost 30lbs. The coaches and staff are knowledgeable and friendly. If you're ready to get better results out of your workout, this is the place!

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★ 5

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★ 5

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★ 5

Had a free session & I absolutely loved it . If you’re on a crunch to get your body to where you want it I highly recommend 🫶🏾

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★ 5

How to do a workout because it was going too quickly and instructor very quickly spotted me and helped me get right on track.

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★ 5

I love how the coaches let you be at your own pace but once they know you and push you to be better.

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★ 5

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★ 5

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★ 5

I love everything about OTF! Life changing as long as you put in the work, regardless of your starting fitness level.

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★ 5

Orangetheory keeps me motivated! Love it!!!

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★ 5

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★ 5

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★ 5

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★ 5

Great coaches! I always had a great workout and I loved how many options there were for class times.

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★ 5

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★ 5

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★ 5

I love how the workout is structured into three areas of rowing, running and strength training. It's perfect and somehow it makes the hour go by so fast. I'm just getting back into shape and working out, and other classes I've been to I've found too exhausting, because the class demands too much from beginners. But, at Orange Theory it seems that both beginners and advanced people can do the same class at various levels of fitness and still push themselves to improve. There's also a bit of competitiveness and accountability built into every aspect, from heart rate monitors, statistics, boards, and even the fees for mising classes (which I haven't done yet)! I love everything about this class, and it's the only one I've tried that I've stuck with and actually enjoy. Thank you OT!

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★ 5

Great workout, instructors and atmosphere!!

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★ 4

It might b your place if you want total direction and push the pace atmosphere. Great knowledge to b learned.Instruction type atmosphere

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love the results from my OTF workout! The staff and Coaches are what help make the great results though. If you're ready to challenge your body and see results that are rewarding, then OTF is for you!

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★ 5

I love orange theory staff, trainers and owners. It’s like having your own personal trainer everyday to motivate you and the trainers make sure when you’re rowing or using the weights that your doing it correctly in order to prevent injury. Best workout in town and has changed my well being physically and mentally.

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★ 5

Big fan of their classes and the simplicity of movements.

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★ 5

I love the coaches! They really get you pumped up and the workouts are incredible. My two favorite coaches are Ashley and Julie. Both have great personalities and get you excited to work hard. Just love it!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

GREAT PLACE TO GET IN A GREAT WORKOUT WITH EVEN BETTER PEOPLE!! HIGHLY RECOMMEND NO MATTER WHAT LEVEL OF FITNESS YOU ARE CURRENTLY AT. YOU WILL BE SURE TO GET IN A GREAT WORKOUT.

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★ 5

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★ 5

Orangetheory keeps me accountable and focused on my fitness goals. The coaches are so encouraging.
The past few years I have gained a tremendous amount of weight. Orangetheory is perfect for me because the coaches are encouraging but not judgey. They are educated on health, exercise and well-being. Orangetheory tells you what to do, which I love because the last thing I want to do at the end of the day after working is think. Coaches demonstrate the moves on the weight floor and are willing to help you if you have questions. Being encouraged to listen. To my body based on the heart monitor and how my body feels has helped. When I leave class I am not in pain, I might have slight muscle soreness somedays but it's not the kind that makes me want to not go back. I love Orangetheory!

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★ 5

Great gym with awesome coaches!

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★ 5

Love this place! I’ve been going consistently for about 7mos and have made huge progress! I’m lifting heavier, actually running and feeling more confident on the rower. All the coaches are great and knowledgeable and the front desk is always warm and welcoming.

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★ 5

The staff is friendly and welcoming. The family-like environment makes working out an all-around enjoyable experience. The workouts are comparable to having a personal trainer without the high cost. Highly recommend!

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★ 5

It’s the only workout routine I’ve ever been able to stick with consistently (18 months). At first I felt like the price was a little salty, however, if someone would’ve told me for the low price of $160/month I could lose 70 lbs and drop 4 pants sizes I’d tell them shut up and take my money.

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★ 5

Never have I ever been consistent with exercise for so long. I've been going for 7 months and it's the best investment I could make for my health and my sanity. The coaches are so helpful, the accountability is something you can't find at other gyms. I only paid for 8 classes per month for a couple of weeks before I had to go unlimited! I have had life changing results and met awesome people!

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★ 3

Coach Julie is great, get into one of her classes for her energy!

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★ 5

My experience with Orange Theory Fitness goes like this.

My wife has been a member for a few years now and she loves it. She has tried a few time to get my to try it. I was resistant, I like traditional workouts... walk around the gym for 20 min looking for something to throw up a few times, maybe lift something 5x’s to heavy for me and hurt myself... then go home. Go once or twice a week... Solid!

Finally gave in on the 4th of July 2021... My life is changed forever, it’s was like discovering a new addiction! 60 min of sweat HIIT! Ruined... no other workout will ever come close ever again. Staff super friendly and helpful! Coaches are awesome! I don’t have one bad thing I can say! Completely worth every penny. Unlimited membership is where it’s at if you want to truly transform yourself and change your life.

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★ 5

The staff and coaches are amazing! The coaches are very encouraging throughout the entire workout. The workout is great for all ages and you will not see the same workout twice. It is very fun to do with friends and family.

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★ 5

Helpful employees and great coaches! Place is always clean and a nice environment!

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★ 5

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★ 5

Love this place! My husband and I have been going to OT for over a year now and are the healthiest we have ever been. Great community and amazing coaches. Grateful for this special place.

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★ 4

Great workout and most of the coaches are vested in your success, however it’s clicky and not the place to feel like you’re family:-/ Just get your workout in and go. It’s very fast paced, but that’s not a bad thing. It depends what your needs are.

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★ 5

I L O V E the energy the coaches have here! you feel all the positive vibes once you walk through the front door. 11/10 recommend, i will never go anywhere else!!🤩

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★ 5

Not enough space to type how many good things I can say about this place! The owners are amazing, the coaches are phenomenal, motivating and so invested in the members of this gym. The studio assistants are all so helpful as well! I love my OTF gym!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It's a bit more expensive than a normal gym membership... But I've gone 3-4 times to my planet fitness gym, and I've never missed a single orange theory class. Also, the trainers won't push you until you collapse, they let everyone do the workout at their own pace and the coloring system helps you keep a reasonable pace too!

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★ 5

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★ 5

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★ 5

It was as awesome as I remember. I returned after 3 yrs. I left because of personal , financial reasons. I am so excited to be back. The money is worth the investment. The feedback is immediate on the board..You vs You. Show up & Show Out! You vs. You!

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★ 5

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★ 5

Excellent gym and coaches. They keep you motivated and push you. I never liked going to gyms before, tried OTF and now go 4-5 times a week. They coach you along so you don't have to think of what exercise to do, and it's always a different work out. I have not had the same workout.

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★ 5

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★ 5

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★ 5

Great workout ! Must be willing to put in the work to get results. The trainers and staff are Awesome. It is not a gym to just go through the motions.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Good studio and trainers but the management is lousy . They don’t know their own policies for cancellations/transfers, never call you back and make up excuses for not calling when you do get ahold of them.

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★ 5

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★ 5

I love this studio and the coaches. The encouragement and constructive criticisms are incredibly helpful. If there is a workout you can't do for certain reasons (back problems for example) they have a back up exercise ready to go.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great facility. Felt like my home studio. Great energy.

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★ 5

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★ 5

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★ 5

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★ 5

Katie was awesome and the studio (especially the new treadmills) are amazing! I can’t wait to come back!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Great workout. I just never felt like I fit in, so I won’t return. However, the trainers are great and the results are amazing. If I lived in a larger metropolitan area with more diversity, I would likely be a regular.

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★ 5

Great and helpful staff make the hour go by with lots of gains and challenge to cardio fitness and training!

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★ 5

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★ 5

worth EVER SINGLE PENNY - the entire staff is OUTSTANDING!!!!

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★ 5

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★ 5

Individualized, intense but doable workout in a group setting. Excellent, motivating and positive coaches. Never boring or monotonous. Clean facility with quality equipment. Best way I have ever found to achieve balanced fitness. The price is actually a bargain if you consider how a strong level of fitness keeps you healthy and away from the doctor/hospital and off medication. The stamina you build makes you more productive and prolongs your life of productive living.

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★ 5

Great experience. The hardest workouts that I've done in years have gotten me into the best shape I've been in years.

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★ 5

Heart thumping work out place. I love it! Every time I get done with the workout I feel more energized. It is pricey but worth it!

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★ 5

Great workout and knowledgeable staff?

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazing coaches and friendly staff makes me visit this place almost everyday.

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★ 5

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★ 5

Super staff and friendly, welcoming environment-for all ages! In my third year of membership, OTF is perfect for me and my schedule because the sessions are one hour. The (great) trainers tell me everything to do and they do the timing of each interval. I believe the science that OTF training does help down age, a definite plus for me (at 73 years old)!

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★ 5

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★ 5

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★ 5

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★ 5

Awesome workout! Good mix of cardio and muscle strengthening! Definitely recommend!

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★ 5

Coach Julie was great!

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★ 5

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★ 5

The workouts are fast-paced. The time always goes faster when I’m at Orange Theory than when I work out on my own. The coaches are high-energy and encouraging. I always know I’m going to get a good workout when I go there.

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★ 5

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★ 5

The workouts are difficult and different every time. The coaches are professional and well trained. I also love how you can monitor your workout during class.

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★ 5

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★ 5

Amazing workout experience! I push myself harder in this class than I have in any other. The heart rate monitor allows me to truly gauge my performance. Every class the instructors help motivate me to compete with myself. The staff is welcoming and the gym is super clean. I absolutely love Orangetheory!

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★ 5

Awesome coaches, great facility, the best workouts you can find!

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★ 5

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★ 5

I love the workout variety. The coaches are really great, too - awesome energy!

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★ 5

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★ 5

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★ 5

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★ 5

Most motivating and best workout I've done in years!!

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★ 5

I like the design of the workouts, the transitions, and that its a new workout everytime I go. I like how I can go at a pace that is most comfortable, but when I need to kick it up, that is also encouraged. It feels like I'm working out against myself and nobody else. I never feel self conscious, or pressured to compete. The coaches are always friendly, empowering, and VERY encouraging. This workout is the only workout that I feel can hold me accountable for getting in better shape. The atmosphere is amazing!

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★ 5

I always get a good workout even when my motivation and energy are low that day

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★ 1

Really bad service and aweful cancellation policy. They charge too high and refuse to refund your money. I wouldn't want to even bother to give a review on anything on Google map but this place really gets on my nerve.

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★ 5

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★ 5

I LOVE Orangetheory Fitness! Not only have I finally found a "gym" that I regularly use without getting bored, I have seen better results in the last 6 months than I have my whole life! I'm working out more often and harder than ever in my 30s than I did in my 20s. The workouts are never the same, so it's really hard to find yourself in a rut. But OTF Granger is not just a gym. The Coaches, Owners and staff really get to know their clients - they know you by name, recognize your accomplishments and are there with advice on how to do better every day, whether with your workouts or nutrition!

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★ 5

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★ 5

Outstanding atmosphere, great motivational instructors, and awesome peer enthusiasm.
Highly recommended if you are looking into getting into shape, meeting new, goal oriented individuals, or just looking to push yourself to the next level.

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★ 5

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★ 5

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★ 5

This is such a motivating style of working out. There’s no wimping out. You can push yourself to your own max but you’re so motivated to push yourself that my maximum effort was clearly beyond what I would’ve done on my own. It’s total body. It’s cardio. It’s weights. It’s my new happy place.

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★ 5

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★ 5

Awesome Staff + very positive upbeat environment. Members were very accepting and encouraging throughout the workout! Would give them 10 stars if I could

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★ 5

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★ 5

Friendly/welcoming and clean. The coaches make the workout more than just ordinary - personal and encouraging, tougher when needed. The variety is also nice - good mix of different routines in three areas. An hour is just right - any less, I don’t feel I’ve pushed myself enough and any more I would be looking at the clock.

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★ 5

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★ 5

I have done three workouts.
I find it challenging but very rewarding.
IF a person hasn't tried a class, I highly recommend it.
You workout with people who have similar fitness goals.
My gals are to lose the excess bodyfat , build muscle, and be more flexible. I am well on my way to all of them.

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★ 5

Hands down the best workout!! You could not ask for a better staff, they are amazing!!! Not to mention Tevin, BEST TRAINER EVER!! Don’t wait, go directly to OTF Granger!!!

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★ 5

Great studio with an enthusiastic and helpful coach. I loved the workout.

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★ 5

All first classes are free and there is a money back guarantee so it’s risk free. Except the calories you’ll lose trying it out. I signed up immediately after my very first class. This is the best workout experience I’ve ever had and I’ve tried A LOT. As a member for almost a year it’s been life changing as far as weight loss, muscle gain, energy level and overall mental health as well. You won’t find anything else around that will touch it. Tevin, Julie, Katie and Shannon get to know you and your goals and work with you to improve at a pace that is safe for you. Not only are the staff great but so are the rest of the gym members. The “Fit Fam” it’s such a good environment. I can’t recommend this place enough.

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★ 5

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★ 5

Motivating trainer, clean facilities, great location

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★ 5

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★ 5

Incredible place with amazing people. A big thank you to Jimmy, Julie, Rodney, Tevin, Roger, and one other staff member whom I spoke with over the phone and can’t recall his name- for making a bad experience so much better by all of your help and kindness (threw out my back during my first work-out). I cannot wait to return! Very supportive, accommodating & motivating. Thanks so much to all of you mentioned!

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★ 5

I am so happy I came in for my initial workout. I love Orange Theory! The workouts are hard but absolutely worth it.

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★ 5

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★ 5

gets you in shape

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★ 5

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★ 5

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★ 5

The best workout I've ever had!

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★ 5

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★ 5

The variety keeps your body guessing and leads to faster visual results and improved running times/pace. The coaches are the perfect balance of encouraging and tough when you need a little push. They provide modifications when needed so it's a workout that can be adjusted to accommodate any fitness level. Check it out, you won't regret it.

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★ 5

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★ 5

An individual workout in a motivating group setting!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I had a great experience at OrangeTheory! Tevin the instructor was great. It was a challenging class and a fun experience, I only wish I lived closer so that I can have this in my weekly routine!

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★ 5

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★ 5

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★ 5

I love that you can take the workout at your own pace and still have an awesome workout. I also love that you can compete with others and have a GREAT workout :)

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★ 5

Best workout! Best trainers! Join today!

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★ 5

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★ 5

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★ 5

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★ 5

Great experience! Loved the workout and Tevin was a great coach!

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