★ 5

Excellent instructor

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★ 5

Mindy’s classes are fun and energetic, even at 5am! She is a fabulous instructor!

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★ 5

Melissa's class was great today. Challenging.

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★ 5

Great name - even better class! From Mindy J.

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★ 5

Went to my first class tonight. Erin was my instructor and she is awesome! Clean facility, very calming atmosphere. I signed up for the Unlimited package. I can't wait for my next class!

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★ 5

Mindy did great. Loved the class.

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★ 5

Kate taught an intro class for us and was so amazing at explaining everything for us newbies. From the anatomy of the machine, to the body positions, to the mind-muscle connection - I felt comfortable and informed through the whole process. Thank you for having us!

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★ 5

Kate is a ray of sunshine and so empowering. She challenges us but makes sure to remind us that it is our practice and gives great options. Always love her class!

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★ 5

Ashley is a wonderful instructor!!

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★ 5

Kate was very patient and kind with this beginner!

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★ 5

Great class today, Kate!

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★ 5

Really enjoyed Kate's class today loved the energy and guidance along with the affirmation.

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★ 5

class tonight was excellent. Very good instructor. Ashley is one of my favorite instructors . She is always trying something new and it’s never boring, and definitely not easy! You could feel her passion in her work. It was a great class.!

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★ 5

Great class with Cate today. Very good directions for a newer member. Thanks

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★ 5

Kate was by far my favorite!

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★ 2

Subpar review is regarding the cancellation policy. Just sharing for awareness. Quick background: Freezing the account at a reduced rate to keep it open for a period of known inactivity incurs a lower monthly fee. Not ideal, but an arguable business practice. The problem: Cancelling the account while it is frozen, their policy is to charge you another month of service automatically at the normal rate (not even at the lower frozen rate). You have to give them advance notice. Also an arguable business practice, but that one's shady.

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★ 5

Love Club Pilates and Jolene! I start my day off right and walk into it relaxed and ready to conquer the day! Great workout!

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★ 5

Ashley was awesome!

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★ 5

Ashley B is the best instructor! She is innovative, kind, and makes workouts fun while making you work hard. She is always coming up with something new and challenging!

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★ 5

Nicole is terrific! 🩷 Makes it fun, recognizes some may need a modification. Her verbal directions are crystal clear and she doesn’t add unnecessary words. Great TRX class!!

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★ 5

Melissa was awesome. She explained very clearly and made the class calm and unhurried which you would want from a Center and Balance class.

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★ 5

Great class!!

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★ 5

Ashley is such a delightful trainer. She keeps the flows dynamic, has an incredibly positive attitude, and she really seems to care for her trainees and their needs. 10/10

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★ 5

Ashley is an amazing instructor. She brings such a positive attitude to each class and kindly critiques you when needed. Watch out for the exercises she cooks up in her kitchen. They’ll make you think you’re in boot camp (in a good way!).

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★ 5

Loved this class. Just what I needed

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★ 5

Jaq is a great instructor! I always leave knowing I had a great workout!🤩

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★ 5

I always enjoy Jaq’s classes. She offers a lot of variety while still focusing on proper positioning and form.

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★ 5

Jaq does a fabulous job at Jumpboard! A nice lower impact workout for us seniors.

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★ 5

I’m really enjoying Club Pilates. It’s been a great way to change up my fitness routine and challenge myself. Kate, Jolene and Jac are instructors at my location and they’re excellent ladies to start the day with!

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★ 5

LOVE Karen’s classes—they’re challenging but she’s supportive.

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★ 5

Love her!!!!

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★ 5

Did an intro class today and really enjoyed it! The instructor Jaq was amazing! She did a great job explaining in detail the different moves offering suggestions to those who needed it.

They weren’t pushy at all. They explained their different packages and then were open to any questions we had. I signed up for a membership and can’t wait to explore the different classes they offer.

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★ 5

Karen is easy to follow with her instructions. Her classes are nicely balanced and she offers modifications to those who need them. I really enjoy her

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★ 5

Great instructor- professional and facilitates a full body workout.

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★ 5

It was great! Erin and Emily are very knowledgeable and helpful!!

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★ 5

Emily was awesome, challenged us the entire time with a smile on her face!

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★ 5

Tina did well with the beginner friendly class. She was very helpful and I felt comfortable. Definitely recommend. Looking forward to taking more classes.

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★ 5

Krista was very nice to alter my positions for my injury.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Karen is a great teacher! I enjoy the variety of exercises she uses during class. Keeps you moving and class flies by!

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★ 5

Karen gave us a great workout. She is very positive and I love her demeanor!

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★ 5

I have been going to Club Pilates for over 2 years now and I never get boated with it. I love how it makes me feel both physically and mentally! All of the teachers teach a little different and all of them awesome! I certainly have my favs but I won’t mention them, they know who they are! I highly recommend Pilates for overall health and wellbeing.

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★ 5

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★ 5

Ashely was amazing at helping and modifying for this newbie! Joined today and can’t wait for more classes with her

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★ 5

Great class. Clear instructions. Felt like a good workout and stretch. Always changing to moves to make it interesting.

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★ 5

Rhea’s classes are always 10 out of 10!

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★ 5

Jen was amazing for my first class

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★ 5

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★ 5

Great jump board class this morning. Making it fun.

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★ 5

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★ 5

She’s an excellent instructor!! Loved her. Can’t wait to see her again.

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★ 5

1st time doing pilates, Kate our instructor was great 👍

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★ 5

Melissa gives great instructions and has very pleasant tone.

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★ 4

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★ 5

Ashley is amazing!!!!!!!

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★ 5

I have done multiple classes with Jenn. Center and Balance class today was filled with new things. It really touched muscles I needed to stretch. Very good. Her TRX classes are challenging and fun!!! The Restore classes work on trigger points. Having been a massage/body-worker, I know how painful they can be. But, getting them released can be sooooo good in restoring blood, nutrients, and oxygen back to those muscles. Trigger Point Therapy is one of the best healing modalities. I am so glad Club Pilates offers the Restore classes. Jenn is knowledgeable and helpful in addressing your specific needs.

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★ 5

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★ 5

Karen is a fantastic instructor. She coached us through movements while offering options to step up the move. Karen is motivating and encouraging, while introducing new and challenging elements. I look forward to Karen's classes!!

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★ 5

Had an intro class at Club Pilates in Urbandale and Melissa and all staff were wonderful! Very helpful!

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★ 5

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★ 5

Selena made my first Pilates experience enjoyable! She was knowledgeable, helped me find ways to modify my workout due to an injury & was extremely kind. Highly Recommend!

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★ 5

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★ 5

Jaq is a great Pilates instructor! Her class is fun and a great workout!

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★ 5

Kate is always an incredible instructor. She gives all skill levels options, an awesome motivator, and always mixes things up. I look forward to her classes!

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★ 5

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★ 5

Love my pilates classes! Karen gave us an outstanding class today! Really had a great workout. Great instruction snd challenges!

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★ 5

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★ 5

Great! Love the people and classes!

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★ 5

I really enjoy Tina's style. She is clear, direct, fun while building in challenges that make a difference! Appreciate that she brings positive energy each time!

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★ 5

Selena is the best! I look forward to her instructing and the time always flies by!

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★ 5

Kate was awesome for my first ever Pilates class. She was so thorough in explaining each movement and piece of equipment. Excited for my new membership!

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★ 5

I had my free intro session with Melissa and it was fantastic! I immediately felt welcome, she was reassuring that she didn't expect us to know what to do right away and she was there to help us. She explained everything patiently and kept an upbeat tone that made the workout feel like a breeze. I was having such a great time I was actually surprised when we were done and my legs were shaking. I would absolutely recommend giving Club Pilates a try if you are interested in doing a low stress workout that is interesting, fun and still challenging.

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★ 5

Ashley is my favorite 🤩

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★ 5

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★ 5

Great environment! The instructor is good as well as other staff.

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★ 5

I appreciate Jaq as an instructor. She is clear in her instructions and kind and challenges as she encourages.

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★ 5

I really appreciate Kate's instruction, tone and attitude. Thanks!

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★ 5

Karen is a fantastic teacher!! She explains everything thoroughly, offers modifications, and brings such a positive and friendly vibe to class! One of my favorite teachers!

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★ 5

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★ 3

I was disappointed by how the instructor, Chong S. treated me in class. Hoping for a supportive and inclusive environment. Unfortunately, my experience with this instructor was the opposite. In every class I attended of hers I felt singled out—constantly corrected even when my form was correct, while other participants (who struggled more visibly) were overlooked.

The adjustments felt excessive, unnecessary, and at times demeaning, as if the goal wasn’t to help me improve but to make me feel unwelcome. The lack of space to adjust or breathe, compared to how others were treated, made me question whether I was being targeted. By the end of each session, I left feeling discouraged, out of place, and even considered walking out.

I was especially disappointed to see her as the substitute instructor in my final class, as I’d hoped to end my time there on a positive note. Pilates should empower, not alienate—especially in spaces where representation matters. I won’t be returning to her classes.

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★ 5

Chong is wonderful and sweet. Her workouts are fun and challenging.

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★ 5

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★ 5

Emily is a rockstar! She’s patient but keeps the class moving at a good, constant pace, focuses on form and breathing, and works you into the next step smoothly. She challenges you in a well laid out workout.

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★ 5

Great class I love Tina

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★ 5

Emily is so creative and really takes out any boring repetitive routines!! I am super excited that she added a level 2 class to her teaching schedule. Emily truly gets “it” and helps by cues like “don’t let your hip flexors take over. Use your abs”!

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★ 5

Not only is it fun ….They always begin on time, the instructors are personable and knowledgeable. The environment is clean and the equipment is always in great shape. They serve every-body where they are at and offer variations throughout the exercises.

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★ 5

Jolene is terrific! Great instruction, great energy!

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★ 5

Great class with Kate today!

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★ 5

Theresa is simply the best instructor anyone could ask for.

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★ 5

Jaq is a master at Pilates instruction. She’s thorough, supportive and kind! She’s one of my favorites!

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★ 5

Melissa

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★ 5

Ashley is so kind and attentive to the class. Her smile is uplifting and encouraging.

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★ 5

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★ 5

"Never disappointed! Great work outs!🌞Theresa and Chong are great! Their workouts are always varied and go fast!! Very organized and no down time. 5 stars"
I wrote this review last year for Theresa and added Chong......it still holds true. 100******Stars if possible!

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★ 5

Ashlie is fantastic and always upbeat. She’s very motivating and I love her classes!

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★ 5

Highly recommend Theresa’s classes❤️

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★ 5

Took an intro class with Selena, she was incredible knowledgeable and made my first time there great

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★ 5

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★ 4

Jenn is great!

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★ 5

Theresa does a great job! She explains things so well and flows easily from one move to the next. I really appreciate her expertise!

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★ 5

Instructor was very helpful! Love this studio and had a great challenging workout!

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★ 5

Had my first reformer class with Ashley and loved the experience! Definitely recommended trying it out.

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★ 5

She is the best teacher
Creative
Caring
Loving

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★ 5

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★ 5

Suzette does an excellent job teaching Pilates! Great instructions, awesome exercises and a delightful personality! She’s awesome!!!

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★ 5

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★ 5

Kate has been a wonderful instructor, so cheerful at 5 in the morning. Classes are actually fun, even before morning coffee.

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★ 5

Emily is a fantastic instructor. I always get a balanced, challenging workout and I love that she mixes it up each class.

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★ 5

Theresa teaches the best Pilates classes. I always leave feeling like I got a great workout.

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★ 5

Melissa is an amazing instructor
I love her classes.

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★ 3

The new instructor, Ashley, is such an asset to CP! LOVE her classes!

Only downside to CP is that it’s hard to get into classes with the waitlists being so high, not enough instructors for the number of members your signing on. Sounds like more trainers are coming on board., fingers crossed for no waitlists!

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★ 5

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★ 5

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★ 5

Tina did an amazing job at our intro class! Very personable, kind, and knowledgeable.
It was engaging and gave us a good taste at what to expect in a class. :)

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★ 5

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★ 5

Instructions easy to understand. Encourages class to finish the set. I enjoy her classes.

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★ 5

Tried pilates for the first time and Melissa was a great instructor. She explained everything and made sure everyone was comfortable with the equipment and exercises.

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★ 5

Melissa is so sweet and helpful. It’s always a good class with her.

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★ 5

Paula is amazing! Her knowledge of Pilates has made such an amazing
Impact to my goals.

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★ 5

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★ 5

Kate was great!

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★ 5

Had a great intro class with Theresa

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★ 5

Suzet is one of the best! Friendly, fun and leads a great workout that really works the entire body. She’s great at helping beginners learn the moves! Love her classes!

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★ 5

Special shout to Chong, she is a great trainer that take personal interest in advancing our pilates practice to another level each class.

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★ 5

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★ 5

Theresa is so great, knowledgeable and you can tell she very passionate about Pilates!

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★ 5

Love this place. The staff are kind, helpful, and definitely know their stuff, always providing a great workout. There are different levels and several layers to add on to meet individual needs. Everyone does their thing and no disgrace if you need a break or extra help.

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★ 5

Teresa is awesome! She is great at making each class a challenge and yet doable for us!

Teresa is a fabulous instructor for Pilates! I appreciate her attention to detail as she explains how to do each movement!

Emili is great at explaining and reminding us to breathe appropriately during 1.5 classes! I appreciate her tone if voice and pace all throughout classes! Great job Emili!

Teresa is so good at her Pilates instruction! I can easily follow her directions and her timing with each exercise is challenging but doable! She is intentional and I really enjoy my classes with her! I always feel great after class ! Thanks, Teresa!

I really enjoy taking Selena’s Center & Balance class once a week towards the end of each week. She has a relaxed and calming voice that guides us through breathing and stretching exercises to help our bodies reset! It’s a great class for the body while bringing peace to the mind!

I appreciate that both Emily and Teresa do a thorough job of explaining how to perform each exercise and encourage rhythmic breathing. What they ask us to do is challenging and yet reasonable. I appreciate them both very much leading our classes!

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★ 5

Chong is encouraging, knowledgeable, patient and upbeat. She is a wonderful instructor.

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★ 5

Wonderful experience. Have not done a Pilates class In Years. Tina was helpful and encouraging. Thanks makes me want to go back.

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★ 5

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★ 5

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★ 5

So wonderful!

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★ 5

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★ 5

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★ 5

Theresa is an amazing, knowledgeable instructor. I enjoy every single class with her and always feel like I get a great workout and learn something new every single time!

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★ 5

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★ 5

Teresa does an excellent job!

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★ 5

Great intercourse today at the Urban Loop Club Pilates location. Had the joy of having Kate teach the class very good and working with people of all skill levels. Looking forward to more classes soon.

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★ 5

Kate is a great instructor.
She's attentive to each participants form. She is willing to help where needed, which is much appreciated!

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★ 5

Jaq has the most awesome classes she does a great job

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★ 5

I had the best experience! I now know so much more about Pilates and my body. I enjoyed the friendly one-on- one attention. It was quite the workout. I highly recommend Club Pilates!

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★ 5

Always leave Teresa’s classes feeling sore in the best way possible.

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★ 2

Won't be back to this location ☹️ I expect to be able to trust the trainers with the workouts they give us because I don't know what I'm doing in the gym. Every studio I've been to I left feeling super pumped.

Not this one the next day my knee was all messed up from all the ball squats we did. They need more substitute exercises for overweight people. Or don't say beginner classes are for any and everyone.

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★ 5

Theresa is a thoughtful, skilled and kind Pilates instructor! After a Theresa lead class- I am typically sore FOR DAYS 😊.
Theresa has a gentle and soft approach. She offers variations of each movement for those wanting perhaps a little less or maybe a little more. She helps me feel much more confident in my Pilates practice!
I am grateful to Theresa for sharing her knowledge and light in the studio!💥

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★ 5

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★ 1

This place is a joke. You don't get a good workout sometimes barely sweat. If you're past the age of 50 perhaps this place is more for you.

The customer service though is what led me to write this review. One of the instructors was SO rude. I was told I could level up to a 1.5 class and she constantly made comments about how I couldn't do something because I was new or I wasn't used to doing something a certain way. We all were just looking at each other and smiling because her energy was so off.

They actually gave me a new class because I had complained. So I go to the new class and show up at the door at 8:01 AM and they refused to let me in. I said hey it's only 8:01 and I have seen many other ladies come in 2-3 minutes after. Dani still refused to let me in. This place is the worst!!! I do not recommend. Complete waste of money and disgusting customer service.

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★ 5

Theresa explains the movements in detail! Great teacher.

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★ 1

Do not join the club pilates in Urbandale. They will try and steal your money. I tried to call yesterday and discuss my so called membership and they said I owed $497. I already paid one month of $148. They charged me $313 early cancellation fee. Okay, well then why keep charging me. I gave my notice and now they tried to charge me for August as well. This place is a joke. They cannot do math and obviously won't be a business for long.

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★ 5

Had my first Pilates class today and it was super fun and Suzet did a wonderful job showing what to do and helping me if I was confused. Signed up for a membership afterwards! Excited for this fitness journey :)

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★ 5

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★ 5

Very nice place and Kate was great!!!

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★ 5

I love starting my Sunday mornings off with doing Pilates with Nicole! She always challenges us and has something new each week!

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★ 5

The instructors and staff are great here! Theyre so welcoming. Each class they let me know what equipment I need or how to set up the reformer. I have learned a lot about pilates here! Selena is a great instructor. I know I will get a good workout when shes my instructor.

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★ 5

Kate was a great instructor today at Pilates!! So sweet and fun to be in her class!

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★ 5

Noelle is awesome and I really appreciate how she helps me create accommodations when I need it! She offers a great workout!

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★ 5

This was my first class back at 1.5 and Noelle was very helpful and encouraging!

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★ 5

Jenna was awesome tonight. My legs are still like noodles!

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★ 5

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★ 5

Chong does a great job motivating us and keeping the energy high!

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★ 5

I have just started my journey with Club Pilates and was anxious as I do have knee issues and need some things modified. I want to give a shout out to Nicole for immediately recognizing that and helping assist me in a way that made me feel super comfortable (not making a big deal) and just overall creating a inclusive environment in her classes. She genuinely seems happy to be there and wants to see each person get what they need from her classes no matter where they are at in the process.

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★ 5

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★ 5

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★ 5

Suzet was great! She explained all the moves well ,she also gave us different options to get our best work out.!

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★ 5

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★ 3

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★ 5

Kate is really amazing , she really takes a great effort in helping each of our muscles getting worked out . Enjoyed a great session!!

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★ 5

Pilates Urban Loop is a beautiful studio & as a beginner, I appreciate the patience & energy of our instructor, Jaq!

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★ 5

I have loved every class I have had with Suzet! She is so encouraging and always in a good mood :) if I see she’s teaching I sign up!

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★ 5

Teresa is always awesome!

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★ 1

Yesterday I arrived at class just in time but the secretary blocked my entry. The door was not locked and the class was just starting. I understand the need to have a policy for late arrivals, but I have an atomic watch and it is correct. I have seen other people coming in 1-2 min late, but today I was not allowed to enter the class on time. I do Pilates for medical reasons, have been a member for 2 yrs and never got late. I felt the situation was very unfair. Hope they get more consistency in their policy. If CP is concerned about timing, it would be helpful to have a clock in the Pilates room to ensure all classes start and end on time. I have had classes that were 45 min only. These are expensive classes, difficult to get in, and they are advertised as 50 min classes. Thank you.
Another 1-star review. Today I went to Pilates and there was a 4-5 year old child in the room with a family relative. I understand the difficulties to find child care, but a Pilates exercise room is no place for a child. It has a lot of cords and heavy weights, and it would not be difficult for a child to get hurt. I personally saw the child playing with the cords of the reformer while her relative was exercising in the reformer. Not safe at all. Almost at the end of class, I asked the secretary whether it was allowed to have children in class. She said technically no. Then I reminded her that she had not allowed me to enter class the previous day even though I was close in time (1 min late max). She became pale and then started saying loud that she would not engage in aggression. Scary experience. Please improve your customer service training. I am at a loss of how to proceed with Club Pilates. I need it for medical reasons and I am feeling very humiliated with this whole situation.
Final review: after my complaint about the 4-5 yo child in the class, I decided to not go to classes that week. The secretary response was somewhat traumatizing for me. The next Monday, when I looked at the app to check my pilates classes times for the week, I could not find any. I contacted CP to no response. Later on I was able to talk to the manager who explained that my membership had been cancelled, with no communication about it. She apologized for the abrupt decision and said she would talk to the CP owners to reinstate my membership. I never heard from her again. I texted asking for the decision, to no avail. I was so shocked with this whole experience of poor customer service. It seems like complaints are not allowed, that "peace" is important, but without any accountability, empathy and communication. I wish them all the best, and hope their business mature over time. I have gone back to Mercy Health, which has pilates and other forms of exercise as well. I am doing fine. Signing off.

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★ 4

Please do more work on the reformer instead of focusing so much on Mat Pilates. I can do mat Pilates at home. Does nice job on keeping instructions simple.

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★ 5

Paula and Suzet are always great!! Love their class!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Chong makes class fun and challenging at the same time.

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★ 5

I really enjoy Pilates at Club Pilates in Jordan Creek. It has helped my ankle stability and core. Theresa, Paula and Emily are my favorite instructors!

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★ 5

Chong is an outstanding teacher! She is knowledgeable and encouraging! Thanks!

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★ 5

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★ 5

Chong gives you a challenge and does a great job at instructing through each movement so you understand how to do each move.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

I love taking classes with Chong, she is a fantastic teacher, helping with form and encouraging to try more challenging moves to get stronger everytime! I love her upbeat attitude and friendliness at every class! I always look forward to classes at Club Pilates!

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★ 5

Loved my class today with Chong! No two classes are the same; we tried some new moves today which made our level 1.0 class even more fun! Still challenging, still made us laugh!

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★ 1

The actual class was great. I signed up to be a member and I have not been able to take another class due to all the waitlists. I have tried 5 different times and days of the week. I don’t think there are enough beginner classes for all the members. I’m frustrated. The membership is expensive and to not be able to actually take any classes is frustrating.

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★ 1

New member to club Pilates…would love to say it’s great, but I’ve only been able to get off the waitlist for 1 class in 10 days. I wish they offered more classes so everyone could get in to a class! Now I’m locked in for 3 months and every future class I’m signed up for has a waitlist of 4 or more.

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★ 5

Amy provides excellent cues and provided assistance with my straps. She had a very positive message that I needed to hear!!!

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★ 5

I love her positive aura and her teaching skills top-notch highly recommended!

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★ 1

$200 a month and you’ll be waitlisted for every class. Good luck getting a workout in.

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★ 5

Theresa always kicks my butt in the best way. I leave her classes feeling really strong. She’s helpful with modifications for injuries also.

Selena is also one of my fave instructors. She’s been so helpful as I’ve recovered from several procedures and health issues. I love her cues, the importance of stretching that she emphasizes and she’s approachable for help in modifications.

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★ 1

I wanted to try out this Pilates studio but all classes are waitlisted. When I joined the waitlist and provided my payment information, I assumed that I would be charged if I made it off the waitlist. That wasn’t the case and I never made it off the waitlist. So I’ve been trying to use this “credit” for well over a month now but can never get into a class. I finally made it into a class only to be told once I got there that grippy socks were required (which I didn’t have but that they conveniently sell for $20). I refused to give them anymore money so rescheduled. Their monthly members sign up for the classes in advance so in order for me to get in to a class, I have to be on a waitlist and I’ve yet to make it into another class in spite trying to schedule a week out. Also this “credit” expires after 30 days. They’ve said they’d extend it but I’m never going to get in so I’ve basically lost $30 for nothing. Talked to women at both Jordan Creek & Ankeny who gave me the run around and just suggest I book weeks in advance (but also never mentioned this grippy sock requirement 😵‍💫). DO NOT RECOMMEND.

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★ 5

Best way to start my day is with some Pilates. All the instructors are good, you can’t go wrong! I usually do morning classes, five days a week. 100% recommend!

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★ 5

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