★ 2

Gym needs AC!

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★ 5

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★ 1

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★ 4

Pretty great!

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★ 2

Great facility, just wish there was AC in the summer time🥵☀️

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★ 5

I've been going to their junior tennis academy for a long time and it has only gotten better. The coaches are great and the program is also amazing. Genesis recently redid the entire gym which is amazing by the way. They have new massage chairs that are free of charge to use. Overall, just an amazing experience.

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★ 2

New gym design and gym equipment is amazing. Would give 5 stars except for one issue

It's 2025!!! WHY DO YOU NOT HAVE PROPER AIR CONDITIONING!?!?!?!?
THIS SHOULD HAVE BEEN THE FIRST THING YOU FIXED!?!?!

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★ 5

Best place to workout in WDM

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★ 5

The gym itself is fine and gets the job done. I love the addition of the turf and updated equipment.
The front desk staff is always friendly, especially Stephanie in the mornings.
My kids love going to the kids club, they ask for this gym specifically. The director designs crafts and activities for them, including story time and bubbles on Fridays, which my kids love.

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★ 1

I called having an inquiry about membership inclusions and the guy who answered the phone was extremely rude, unfriendly, and condescending. Enough to make me mad enough to switch gyms. If you guys want customers this should really be fixed because it’s quite off putting.

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★ 3

Love the new workout equipment and massage chairs! Workers are always very nice and friendly.

Wish there were more clean towels and spray bottles to keep this new equipment clean. Locker rooms could use some more cleaning as well.

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★ 5

Fantastic renovations and upgrades to the machines. Can't wait for the rest of the updates!

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★ 1

Some lady yelled at me for working out in the “trainers only” area when there was 0 people in the space and all the equipment in the main gym was broken or in use. Just go to crunch fitness down the street, way cheaper, better equipment and cleaner.

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★ 3

Really loving the renovations. However, there are never enough towels to wipe down your machines with, leading to no one wiping down anything.

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★ 2

I don’t know why people keep giving this place 5 stars. The gym has always been mediocre. They are doing renovations, which I thought would make the gym much better, however I was mistaken. Instead of adding new equipment to replace the old equipment, they instead put a turf field in the middle of the gym, which only takes up an already limited space. This gym mainly is for those who enjoy tennis, and they mainly focus on keeping those areas good. The weight lifting area, even now that it’s being renovated, is a disaster. Equipment and weights are scattered everywhere and half of the equipment is non functional or old to the point that it is not usable. They could have made this place so much better, but they have failed to meet expectations. I have been a member for 6+ years and have only seen this gym go up in price and down in quality.

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★ 5

I will recommend this gym to ANYONE!!! My grandpa is a member here and I would be if I lived in the area. Steph and the rest of the staff are amazing and show great hospitality. The gym is beautiful and they are remodeling so it will be fantastic. This gym is very user friendly and ranges from all levels of gym goers. Everyone at the gym was very nice and respectful. Overall a great place to workout!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great staff and environment. Love the gym and what it offers!

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★ 5

Great tennis club

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Been a member for 6 years, they are super friendly and the cost is low. Love this club!

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★ 5

so fun to play tennis here

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★ 5

Great staff very helpful

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★ 5

Very friendly and good staff ! amazing equipment , would recommend !

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★ 5

Very helpful and nice customer service, recommend 😌

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★ 5

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★ 5

Dillon is the best, he'll take care your fitness needs. Sign up today.

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★ 5

Very good gym. Lots of good quality machines, free weights, and good basketball court.

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★ 5

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★ 5

This is my favorite gym with a nice basketball court and diverse workout area it’s a perfect balance.

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★ 5

I am only doing this for a free t-shirt 🙂‍↕️

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★ 5

Been a member since 2018, I love this gym and their extensive weight room.

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★ 5

Love the employees and space!

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★ 5

Love their yoga stretch classes and the ability to use their tanning beds.

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★ 5

Great place to get a workout.

Great staff.

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★ 5

Tennis Department is AWESOME!

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★ 5

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★ 1

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★ 5

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★ 1

Assistant manager wrongly informed us on membership perks. No problem, mistakes happen. Asked to cancel on Dec 12th. Never heard back. Asked Head Manager Marques on the 28th to cancel. Pretty rude guy but he promised a call back. Never heard back. Spoke with Ashley at corporate. Never heard back. Spoke with Haley at Corporate who politely helped us cancel. Haley told me Marques was unresponsive to two corporate attempts to contact them as well. Yikes!

You decide if that’s the type of people you want to be working out with. Sure wasn’t fun for my family.

Update: Head Manager Marques is now calling me, yelling over the phone trying to argue about my review.

Corporate, you should review if Marques is the type of person you want on your team representing your brand in our Urbandale community.

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★ 5

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★ 5

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★ 5

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★ 5

Great coaches! Very energetic and care about your progress! Very convenient to have clean indoor courts year round

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★ 5

my favorite place to get a good workout in! Love they have a women’s gym!!! I feel comfortable at this gym more so than other Genesis gyms! Something about this one that makes me feel safe to workout here!!!!

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★ 5

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★ 5

Amazing gym! Staff are friendly, and supportive. Kids love the childcare area. Not to crowded and always get in a good workout.

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★ 5

Great place to workout! Very helpful staff.

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★ 5

Great classes. Great instructors!

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★ 5

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★ 5

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★ 5

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★ 5

Fantastic Gym with a bunch of space! Never waiting to start a set!

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★ 5

I've been a Genesis member for 9 years (was Aspen before) & although new fitness centers continue to open in the area, I stay for the Les Mills fitness classes, variety of mind & body offerings, & the amazing energetic group fitness instructors! I always look forward to being around others to push through a work out & leaving feeling stronger & empowered. The other staff have also always been helpful & friendly. 😊

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★ 5

Best location

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★ 5

The gym is great.

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★ 5

Great place to work out! Clean, fun!

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★ 5

I enjoyed the Zumba toning class with Jen this morning. It is good for both toning and coordination 😊

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★ 5

Great tennis classes and helping teachers!!

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★ 5

The people are super nice and very understanding! One time, my phone was dead, and the staff was very kind and let me borrow a charger. 10/10 service!

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★ 1

Worst service of all time from the so called manager marcus.

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★ 1

If you suspend your account they still charge you even thought they tell you in person it will be another price. Poor customer service.

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★ 2

Like half the gym is cordoned off for trainers and classes only, even when not in use. Just sits there, no use allowed. Friendly staff though.

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★ 5

Gensis is my favorite health club in town! Best childcare

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★ 5

The instructors are awesome! Make working out fun.

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★ 5

Love coming here for Body Pump and Step! All the trainers are super nice and absolutely wonderful!

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★ 5

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★ 5

It’s good gym

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★ 5

Great gym has so much!

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★ 5

Morris is awesome!

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★ 5

Front desk staff was great. Morris was helpfully, Friendly and knowledgeable

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★ 5

Caden was great! Very friendly and explained everything perfectly. Genesis is going to lose a good one!

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★ 5

Caden is friendly and the customer service is great

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★ 1

Great facility.. However, it gets overshadowed by the terrible customer experience. I'd rather pay more at a lifetime than get treated like this at any gym. Do better.

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★ 1

You know, a few months ago I gave this gym a five-star review after getting signed up. After multiple blunders with billing, and the flippant attitude of staff, I am at my wit's end. The latest issue (I've only been present at this gym for 2 months since I travel, and this is my THIRD MAJOR ISSUE) was that my account was supposed to be frozen for a few months while I was out of town. This gym tried to charge me for the months anyway! I told them I put in a freeze request previously, and they still tried to charge me for April because they couldn't find it. I told them I'm not paying for it and froze my card and did my OWN INVESTIGATION on my account. I figured it out and did their job for them. Guess what happened? It was an accident on their end, they put down the wrong date for the freeze request, so it was already there. So they were going to charge me for nothing, and more than likely I would not have gotten my money back. STAY AWAY FROM THIS GYM if you want to feel prioritized. I don't know what's up with this place, but it's very disorganized and they react to problems rather than solve them. They didn't apologize, no sorrys, no anything. And it's been like this since I have signed up in the very few months I have been at this establishment. The workers act like they're not paid enough to care about the customer's issues, except Dylan. Dylan is wonderful and the only right thing about this gym as he does try to help and assist. The rest of the employees put their problems on their customers with little to no regard for their well-being. I am greatly disappointed in this gym, and cannot wait to be able to leave!!! Btw it's a $200 cancellation fee, even if the gym does not care about you.

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★ 1

This business's billing is a NIGHTMARE!! It shouldn't be a difficult concept. My card somehow fell off of my account twice in the year long membership time that I had with them. I provided proof of payment with my credit card statement for 1 month they claimed I owed. I missed 1 payment (which failed to process due to them attempting to charge the card early on the 1st instead of the 15th) & when I went in to cancel my membership (because I went to a new gym) I made up the missed payment, PLUS went ahead and paid my March dues in full. I paid the March dues early on the 11th, which would normally bill on the 15th...& NOW they are claiming that I OWE for March because I didn't give 30 days notice! I PAID MARCH!! Y'all save your money, avoid a billing nightmare & go to another gym that is CLEAN, doesn't have missing & nasty stained ceiling tiles & has functional plumbing all the time!!

EDIT 4/8/24 - They are so sorry for my billing problems that they decided to THANK ME by CHARGING ME AGAIN!! Run Away from this business!!

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★ 5

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★ 5

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★ 1

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★ 5

Nice gym, great service.

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★ 5

Cheep and close

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★ 5

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★ 5

I like the Management and staff. No thrills gym with good equipment. Not a social club like other gyms in the area.

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★ 5

Awesome workout environment and reasonably priced membership. The staff is super friendly.

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★ 5

Just signed up for membership after meeting some of the great staff and attending a class. Great place and good people.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I was just signed up for the Genesis membership and Caden has just been awesome!! He was very informative and detailed about the kinds of membership that the gym provides. Definitely raise worthy skills ✨

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★ 5

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★ 5

Genesis on Hickman is amazing! I specifically enjoy dance fitness on Wednesday’s with Emily S.

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★ 4

Friendly Staff, Indoor Tennis. Spacious work out club, variety of machines and weights, training facility, indoor Baskbetball courts, tumbling and classes. Remodel coming in 2024

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★ 5

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★ 5

I love Genesis. There is so much space and opportunities for all my workouts. Especially their classes are amazing. Their schedule is diverse and always gives me the opportunity to try something new and step out of my comfort zone. The instructors are welcoming and accepting, I always feel comfortable to join classes even without experience.

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★ 5

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★ 5

this place is awesome try it out now!!!!

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★ 5

The gym is great for me

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★ 5

Was a lot of help today with the walk through and getting me singed up was fast and easy.

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★ 5

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★ 5

Great !

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★ 5

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★ 5

I really enjoy the large facility and wide variety of equipment. The employees are also very nice!

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★ 5

Been lifting here for 2 years! Great environment

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★ 5

Dylan did a great getting people signed up

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★ 5

Good gymn. Good people and exceptional staff

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★ 5

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★ 5

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★ 5

Great equipment, great staff

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★ 1

They mentioned on the phone that kids care was open. We went there with our kids. Looks like it was wrong info and it is closed. Not good management. This has happened to us the 2nd time. None of the others have this issue.

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★ 5

Excited to get started!

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★ 5

Morris and Dylan help keep the place running like none other. Always a great experience coming in. Give them a raise.

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★ 5

Great gym lots of space to play tennis if you play tennis and great steam room!

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★ 5

Great place to workout! I love the atmosphere!

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★ 5

Amazing place to workout!! Love all the amenities and the people that work there!

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★ 5

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★ 5

Good pricing and great service, Caden helped me out and was very helpful.

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★ 5

Caden deserves a huge raise. Very helpful, listened and answered all my questions.

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★ 5

This gym is awesome sauce

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★ 5

this gym is awesome!

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★ 5

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★ 5

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★ 5

I’ve been apart of Genesis for years I love the Hickman location

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★ 5

Quality gym

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★ 5

Caden is the man, signed up right away!

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★ 5

The tennis courts are amazing

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★ 5

Really good experience and service, nice and kind people

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★ 5

Use the basketball gym a lot. Great experience every time I go

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★ 5

Great gym and community. Excellent basketball courts and AC

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★ 5

Great gym, atmosphere and people. All the gym equipment u need. Peak hours after work can be busy but rarely am I waiting on equipment. 2 full size basketball courts with hoops on the sides which I enjoy. Tons of tennis courts. Need to look into pickle ball options. Spin classes and other class offerings. Lots of cardio machines. Tvs. Steam room. Kid sitters. Looks like upgrades/renovations are coming soon.

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★ 5

Dylan and Caden are the coolest desk receptionist people ever 🔥🔥🔥 they motivate me to get buff and they are always a pleasure to get greeted by. best gym ever. gains 🔥🔥

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★ 5

Amazing gym with high quality equipment, and amazing air conditioning.

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★ 5

Love it here, been a member since Aspen.

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★ 5

Great gym really good lifting area and basketball court

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★ 5

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★ 5

I've had a great experience at Genesis on Hickman. They offer a variety of classes and have a lot of gym equipment. Caden was very welcoming and helped set up a membership for my family.

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★ 5

Great place to work out! Tanning services are great, too.

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★ 5

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★ 5

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★ 5

Nice place. Good and clean.

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★ 5

I usually come in the morning and get a couple miles in walking it’s an easy to get to location and I love having the different gyms in the Des Moines area that I can go to if needed. When I get a chance to I love playing pickle ball in the bubble. Its a tennis court surface, it just doesn’t work well with my work schedule at this time but maybe someday.

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★ 5

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★ 5

Staff is super friendly. Smells good inside, not like a gym…… and tons of activities for everyone

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★ 5

Great place, amazing courts!

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★ 5

Love this place!

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★ 5

I’m currently enrolled in Russ Katz’s Excellent - High Intensity Fitness Program (I try for 4 x week) and Bailey Earl’s Outstanding One-on-one Personal Training session once per week which gives me 5-workouts per week.
Never felt better — strong & healthy!
Both Russ & Bailey are extremely knowledgeable in all aspects of health & fitness and I feel 100% comfortable with the club’s equipment and learning a ton of new approaches to getting in shape!
Tony Renzi - 1/5/2024

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★ 5

Love you guys

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★ 5

Very good gym great community

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★ 5

Marques and Morris are the best managers in the city

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★ 5

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★ 5

Great Experience at Genesis Health Club on Hickman

I recently joined Genesis Health Club on Hickman and I'm thoroughly impressed. The equipment is modern and well-maintained, and the staff are friendly and professional. They offer a variety of classes suitable for all fitness levels. The gym is always clean, and there's a strong community vibe. Highly recommend for anyone seeking a top-quality gym experience!

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★ 5

Amazing gym and amazing staff!

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★ 5

The best gym in town guy with the mustache at front desk is awesome

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★ 5

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★ 5

Enjoying a great holiday weekend at the Genesis hosted ITT tournament. It's been fun match-play and connecting with the local tennis network!

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★ 5

Caden and Della were awesome 👏

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★ 5

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★ 5

Really nice vibes and not crowded, probably the best public gym in the dsm area

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★ 5

Fantastic experience with Caden. Tennis drills are great!

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★ 5

good place

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★ 5

Caden was great!!

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★ 5

Team training provides a great workout!! I have lost 50 lbs over the year with training and with Russ as personal trainer.

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★ 5

Spacious and friendly staff !

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★ 5

Front desk is always helpful🔥🔥🔥🔥🔥🔥

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★ 5

I love the tennis opportunities Genesis offers me- Grip and Rip is a blast; private lessons with the knowledgable Mark Blume; and Progressive Doubles, as well as Margarita Mixers set up by Lynette Brown. What a solid tennis staff- arguably the best in the DSM metro!
I have added going to stretch with Jenn before Grip and Rip. She hits all the spots a tennis player needs warmed up!

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★ 5

Love the tennis here!!

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★ 5

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★ 5

Front desk is excellent

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★ 5

Morris always has positive energy whenever I walk in when he greets. It really gets my tennis session off to a great start!

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★ 5

It is a great place the tennis courts are awesome, Morris is for sure the best manager

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★ 1

I’d give zero stars if I could. This place is a disaster. A/C doesn’t work in the summer; heat doesn’t work in the winter. A ton of equipment, but all of it is unbelievably old. You’re not allowed to use the giant CrossFit-style area unless you pay extra for classes. Door to the “women’s gym” has been literally shattered for months—this gender-specific area is an absolute joke, regardless, considering the laughable equipment in there. Email just sent:

To whomever it may concern—

I would love to understand why I’m continuing to be charged a yearly “enhancement fee” when absolutely zero “enhancements” have been made to any of the Genesis locations in Des Moines throughout the entirety of their overtaking ownership.

If I go to a location outside of Iowa, I’m expected to pay an additional $10 for each visit—so I’d really hope my “enhancement fee” goes toward any of those locations.

If zero enhancements are being made, what exactly is this additional money being used for? Rod, the ever-dutiful owner, promised to be making changes to Hickman Genesis beginning in April 2019 and nothing happened. They’ve since collected at least 4 years’ worth of these fees from Lord-only-knows-how-many members while making absolutely no changes. The only change I’ve seen is a giant poster being added to the lobby of Hickman to make it appear as though they’re going to make some kind of a change.

Genesis has continued to charge this yearly fee since taking over from Aspen, and frankly, it’s pathetic. It was obscene when Aspen did it—considering they NEVER made any “enhancements”—and it’s even more pathetic now that an even larger corporation is doing it and STILL not making any changes to any of the locations.

Are you reaping in an additional $42/year from every member, or just those of us that transferred from Aspen?

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★ 5

The staff is always cheerful, friendly, and very helpful!

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★ 5

Great tennis

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★ 5

A friendly atmosphere can make a huge difference in a gym experience. It's wonderful when the staff and members create a welcoming environment.

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★ 5

Always a friendly environment and a variety of machines! Very happy with my gym experience at Genesis!

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★ 5

Love this place!!

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★ 5

A great place to go everyone is nice really like everyone there and the equipment

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★ 5

Great gym nice people

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★ 5

The best place to be! Been training here for years

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★ 5

Great place to work out good environment

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★ 5

Carrie is an excellent fitness instructor. I enjoy her positive energy. If you want to sweat and build more muscle, you should attend her classes: body pump and cardio. She works you hard but I promise you won’t regret it!

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★ 1

Was lied to to get into a membership, of course the deal expires in 48 hours🤣. Was told that their Hickman had Pickleball which is ALL we wanted and inquired about. Signed up for a 7 day pass and was told it would get us into either club. Went today and they tried to charge us for a non-member guess pass. THEN they informed me it would be $35 per hour for the court! Went on to agree since we where already there. Was taken into their old cold dome in which the Pickleball nets are not even set up! We had to set up the Nets ourselves and try to decipher what lines were supposed to be used for pickle ball court as the gentleman couldn’t explain it himself. Needless to say they do not truly have Pickleball and it is not part of your membership.

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★ 5

It’s so nice and well put together here

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★ 5

Best Value and Favorite Health Club next to our office!

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★ 5

I love the staff

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★ 5

Wonderful staff!!!

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★ 5

Pretty new to this gym, but so far really enjoy it! Good amount of machines and weights.

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★ 5

I recently got a membership here and it’s a amazing space to lift, play basketball, and overall a great gym.

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★ 5

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★ 5

Great open area nice place to come to

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★ 5

Always good to be here

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★ 5

AMAZING!

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★ 3

Tony, Emily, Karl and Linda are amazing. Such great music and so encouraging for spin class. Would rate higher but the bikes are ancient and often broken, the fans don't work and can barely see the clock because it's so tiny.

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