★ 2

The gym is closed, the sign is off of the wall it front, and it looked like someone was remodeling inside.

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★ 5

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★ 5

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★ 5

Great

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★ 5

Vedo (General Manager) was AMAZING. Super professional and helpful. Made my experience more comfortable.

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★ 5

I work out here once sometimes even twice a week so if you want to arm wrestle me, you've been warned.

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★ 4

Plenty of space and equipment. Some had some serious wear and tear. Torn grips mostly.

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★ 5

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★ 5

Has everything you need. Great place to workout without it being to crowded.

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★ 1

I've been a Gold's Gym member at the West Des Moines location over a year and am most disappointed with the extra charges placed on my account. The typical response I receive is that my account was set up incorrectly, or the computer system didn't recognize what plan I was on. First, I had sessions with a personal trainer for $234 a month lasting 6 months. Before the 6 months ended, it was assured to me that the $234 monthly charge would drop. It didn't. On month 7, I was charged $234 and had to fight with management to get that reversed.

Additionally, one perk of being a member is that your membership fee is reduced after 1 year. So once I reached a year, I starting receiving the new monthly fee but the computer system didn't recognize that and charged me the full monthly membership fee a few days after I was charged the reduced rate. Again I had to go out of my way to have this reversed. From my experience, it really seems like they just want your money first and everything else is secondary.

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★ 1

No hand sanitizer..duck tape everywhere..how do you sanitize duck tape..been getting the same automated response for over year saying we are fixing the issues..4 members lost next week

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★ 5

Great and helpful attitude

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★ 4

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★ 1

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★ 4

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★ 3

I tried a three day pass. I was not really impressed it's around 35 a month. A plus is it has a movie theater and a woman only small gym room. But the weight machines are outdated and need improvement they also didn't have a selection of weight balls I literally only found two. I use the weight balls a lot so that was disappointing. The wifi signal is poor only came in sporadic. I cant get a good signal in a lot of places so maybe it's the way the building is made. The movie was different but got too hot in there had to get out after a half hour on the treadmill. They do have child care which is a bonus for some there might be an extra charge but I didn't ask. There is a sauna another plus. But too many minuses for my preference.

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★ 1

Missing a lot of equipment I'd usually use, namely kettlebells and boxes, but overall an okay gym. The reason I'm giving one star is because they were advertising their nutrition coaching with a poster that literally lied and used scare tactics to the sell their program and supplements. Verbatim from poster "You cannot get all your nutrition from food alone... Nutritional Supplements are an insurance policy for your health." LIES! Anyone with a nutrition science degree can tell you how unethical this sign is. Shame on you Gold's Gym!!

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★ 2

The place has a lot of flaws but one big seller, the price. However, that comes with a risk as well, you sometimes get stuck paying long after you quit and then get the run-around when trying to get the problem solved. I hope the new management is doing better with this and fixing some of the problems of the past, but I have not been back to confirm.

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★ 4

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★ 5

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★ 4

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★ 4

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★ 5

Nice and clean. Good selection of free weights, machines, and cardio equipment.

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★ 3

There's a lot great gym equipment here...of course. I will say the dumbbells are beat up but I assume they buy them in bulk for a better deal. They're the right weight regardless, that's what matters. There's a sauna and plenty of showers. They have a tanning bed and booth. Sometimes the bed isn't operable. There's a boxing room in the back. Their staff is pretty cool too.

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★ 3

I signed up for a year membership then left when they tried to increase the monthly fee. They have decent private showers but no towel service. Staff seemed very apathetic. Part of my membership included a few trainer sessions that I never received because they were not available when I worked out. Wanted me to come in at odd times for trainer sessions. Not much camraderie between the patrons. About 50 percent of the time the TV controls or headphone jacks on the treadmills did not work.

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★ 5

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★ 5

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★ 5

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★ 5

Love it here

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★ 4

Been going to this spot for years. Well kept, clean. Dumbbells are rubber which seems nice-- but the rubber grips are loose and need replaced on the heavier weights. I used to be a member and I've been in the system for years but they spontaneously seemed to have removed me from the system this holiday when I went back, which was dissapointing. $15 for 24 hour pass

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★ 3

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★ 5

Don't know what's up with all the one star reviews. I've been working out here for a year and I really like this gym. It's got plenty of space, plenty of weights and equipment to go around, and the price is reasonable. The only downside is after 5:00 pm the place smells like hardcore b.o. and is packed with tools. That's why I go in the morning. I'm not sure what they can really do about the smell; and every gym has tools in it. So overall, it's a pretty good gym. Also, maybe get a third squat rack and ditch one of the smith machines. A climbing rope would be nice too.

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★ 5

Very excited to be back at Gold's after too long of an absence. The cost, convenient location and staff make for an amazing experience. Vedo helped get me signed back up and explained everything I needed to know, making for a great experience. The sauna, fitness class, equipment and staff make for a great gym!!!!

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★ 2

Gym is fine with providing equipment for your workout for a good price. My issue is maintenance of equipment that is out of order. Steps tend to be out of order for 3 weeks in a row and only 1 other left for use between bunch of other people that want to get on. I also noticed that other equipment that do break take forever to be fixed. Cinama room has been out of order for 2 weeks now as well.

Update: Left this gym about 7 months ago for Aspen and couldn't be more happier. Did have problems with collectors calling trying to charge my card that thankfully had date expired for 3 months after my cancellation was signed but they didn't go through their end at the gym.

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★ 1

I am almost a whole year out of the original 12 months I signed up for don't even live in iowa any more and they are still charging me and say I must submit a cancellation letter by my and once the receive it they will "push it through " why can't I just discontinue my damn contract I agreed to 12 months not the rest of my life.. horrible sketchy way to conduct business I do not recommend this gym to anyone.

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★ 1

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★ 2

They "fix" everything with black duct tape. Otherwise a decent place.

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★ 1

no good equipment.

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★ 1

One of my friend had very bad experience with this gym and more over it is not hygienic. It smells filthy.

I will not recommend to any one.

There is no option to put zero star rating. Because of this reason I am giving one star rating otherwise I would have given zero star rating.

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★ 1

Customer service is rude and sucks bigtime.

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★ 1

Not worthy

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★ 1

not worthy..!

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★ 1

Stay away, staff is "Arrogant".

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★ 1

PLEASE BE AWARE!!! There are hidden charges in this gym membership.
They may charge you money after you discontinue. Dont ever go to the vicinity of this GYM

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★ 1

I don't recommend this gym .

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★ 1

Not a good gym

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★ 1

Worst Gym Ever I have never seen before. Staff is not responding to any questions.

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★ 1

They double charges you 2 months out of your contract for " maintenance" and there is absolutely no way to get out of the contract.

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★ 1

If I could give it no stars I would. This place is the worst! They double charges you 2 months out of your contract for " maintenance" and there is absolutely no way to get out of the contract. Even when you move they want you to pay a lot just to cancel.

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★ 1

Not hygienic. It smells filthy. I wont recommend it at all.

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★ 1

Worst gym ever. Unorganized staff. One of the instructor was drunk and came to gym. They can’t afford even for a single star.

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★ 4

This gym is great! The only thing that makes it a 4 instead of 5, is that my 12 year old has nothing she can do while there but sit. Still worth a visit for sure

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★ 5

BEST DAY EVER!!!!! WORKED OUT with Brandon and Hudson White...better known as The B.U.F.F. Dudes from Youtube at the Mecca of Bodybuilding "Gold's Gym". The staff were just lovely and considering how famous this place is it was daunting just to go in here.... Went in and had The Best Time and best workout. Thanks guys and B.U.F.F. Dudes.

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★ 5

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★ 1

These people are very unorganized and they lost my cancellation sheet. They are not helpful and they are extremely rude cheap skates. If you going to go work out, you can get everything at a planet fitness for half, if not 3/4 of the price. Not to mention they could keep the place a lot cleaner.

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★ 5

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★ 3

Clean not cluttered nice dressing room but small.

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★ 4

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★ 5

Where is the fricken milk steak

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★ 5

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★ 5

Great facility with great rates.

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★ 3

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★ 4

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★ 1

Hard to cancel your membership. They will track your balance and charge you if you cancel your payments. They require you to be physically present to cancel your membership. Unyielding and money grabbing.

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★ 5

Great place for beginner's and advanced gym goers! Plenty of activities offered.

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★ 1

Tanning beds need maintenance....i have yet to see any color.....i have been a member for 2 weeks and they already have me behind on payment...boo..i am cancelling within the first month...wasted $60

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★ 4

This Gold's Gym isn't the biggest by any means but it's decent! They need a few more machines. There is no pool, hot tub, steam room or basketball courts. They do have a sauna which is great! With every gym you have lazy loafers who can't or won't re-rack the weights but I see most people at least wipe the machines/benches down after using it and or before they use it. I pass through here 2-5 times a month and when I'm in town I workout here! Love the place and the people who workout here.

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★ 3

A little dated equipment, but inexpensive.

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★ 5

Had everything I needed and staff was A1

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★ 1

It sucked. So many fees and the sleazy employee tells me it is 100 dollars to freaking cancel my membership. They are just selling the brand that Arnold swartzneggar made popular so if you went to this gym just because you want the brand don't because fees, customer service and the whole atmosphere sucks.

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★ 4

Great value. All cardiovascular and weights you need for cheap.

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★ 1

Tyler is the least helpful most unfriendly person Ive ever met that worked at a gym. This place is sleazy and will nickel and dime you every chance they get

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★ 5

I've been going to this gym for over two years now and have no plans on switching. The price we are locked into is incredibly low, there's enough equipment that you can always find something to use and the staff is always friendly. It's not a high-end gym but you'll be surrounded by people who are serious about being there. Plus, the cardio cinema is way more entertaining than regular treadmills.

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★ 5

Good gym. I bought the year membership and think it's a great valve. 250 bucks for a whole year. I'm very satisfied.

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★ 3

overall good gym to work out at, but the turnover is pretty crazy.

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★ 5

I always have a good gym here. Good atmosphere and equipment.

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★ 1

They lost my cancellation form and kept charging me. When I called them they acknowledged that I had spoke with them about cancelling my membership but basically called me a liar and refused to offer me any kind of refund or rebate.

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★ 5

I've worked out here for awhile now and have no complaints. Staff is friendly and consistently walking the floor checking things out. Trainers are also friendly and not pushy. Wide variety of equipment. I've rarely experienced it that busy but I also go midday. Only suggestion I have is maybe adding one more decline bench and kettlebells. From what I can find it goes from a 30lb bell to 80lb. Would be nice to have some options in between. They also consistently have contests. Also a cinema cardio room as well as a lady's only room if you are worried about being bothered when working out. Good, clean gym with something for everyone. Great value here!

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★ 5

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★ 5

Si tuvieran a alguien que hablara español seria perfecto quiero saber si puedo ir al gimnasio y llevar a mi hija y si se puede tiene un costo extra o pagaria lo mismo

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★ 1

Had an overall negative experience, lots of guys who are obviously on steroids (sores from needle usage among other obvious indicators), weight room is extremely crowded between 6-8 every day which is when most people get off of work. It was crowded to the point where you could not get on a squat or bench rack AT ALL because every single one of them was in use. Guys benching in the back room were extremely rude and clearly didn't want other members using the equipment back there, they actually broke the speed bag and would purposely get in the way and try to interfere with other customers working out there. Unless you're an aspiring bodybuilder who is looking for a gear hookup I would recommend finding another gym.

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★ 4

I come in, I pickup heavy things and put them down. Clean locker rooms, staff is friendly.

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★ 3

Upon walking in you might get a whiff of "moldish smell". Customer service is ok, but they seem to be on their own program. One guy (white dude with maybe long hair) especially in a hat seems to be high all the time or IDK what hes on. Other than that, the gym is nice, has all the equipment.

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★ 1

Worse gym and customer service ever! Don't waste your money on a place that will not appreciate you as member.

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★ 1

Terrible management team - I was charged even beyond my membership cancellation after speaking over the phone, via email correspondence, and mailing in a hard copy cancellation form. I ended up paying nearly $100 for NO services rendered. Terrible policy, rude employees.

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★ 1

Wouldn't let me cancel my subscription, claiming that the "person who does that isn't in". Despite signing paper work for which I have a carbon copy, they would not process my cancellation. I'm having to work with my bank to reverse and block charges from this corrupt and fraudulent business.

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★ 5

Gold's Gym of West Des Moines has a great day care, who are really clean with a friendly staff. I especially appreciate Erin's and Dayna's effort to make the kids feel safe and happy. Thanks to them, my son loves to come to the gym anytime!

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★ 4

the front desk worker during the week, Jeff has very good customer service skills and does a good job of making you feel welcomed!

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★ 5

I have been extremely happy with my experience at Gold's Gym. The membership cost for what you get is easily the best in the city and the Kid's Klub staff is super friendly and my daughter enjoys her time there. She loves Erin, Dana and Kiara.
They have the weights you need, plenty of cardio equipment that I have never seen completely full and a Lady's Room and a Cardio Cinema to watch movies on the big screen.
I would advise anyone who wants to be a member of a gym to come here to start your transformation.

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★ 5

I thoroughly enjoy every visit to Golds Gym. They have a lot of nice, clean equipment and the staff always lends a helping hand when posed with a question. Also, Jeff makes awesome smoothies!

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★ 5

great gym they have alot of options and equipment to keep you busy. And Jeff makes great smoothies after your done to get some energy and nutrition's back!

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★ 5

I came in wanting to lose my baby weight and hired Terrell Lloyd as my personal trainer. I have exceeded my weight loss goal already using his training, techniques, and nutrition recommendations. He created a plan specific to what I wanted to do rather than just a standard set of exercises. There's no way I would've lost this much weight and body fat on my own. I highly recommend him!!

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★ 5

Lowest gym membership cost!
Best equipment in town!
Has a large variety and large number of cardio equipment, including the cardio cinema room where you can do cardio in a movie theater setting while watching the big screen!
Has a smoothie bar and great material on their new apparel!
Great staff! Jeff Sandidge puts a smile on my face no matter what mood I walk in with!

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★ 5

The gym is great! The equipment is top notch. The staff is friendly, especially jeremy. Overall great experience each time. :) ps Jeff makes the best smoothies

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★ 5

Love this gym. Inexpensive, well-maintained equipment, great atmosphere. The staff goes above and beyond.

Once I accidentally left my keys in the locker when I left. I realized this at midnight -- and I absolutely, positively HAD to have those keys at 5 the next morning for a major event I was hosting at work. Like, "I will get fired if I don't have those keys" serious. I figured I was completely screwed by my own incompetence. But I took a shot and called the number of the morning manager -- which is on the door, in case for some reason they don't open on time. I woke her up in the middle of the night, explained my situation, and she **drove down to the gym** to let me in to get my keys. Completely saved my job.

That example is just representative of the friendly, professional behavior I've always encountered here. I've read some of the negative comments above and I can't dispute anything specific, but I've been going to this gym daily for five years now and I have never seen anyone yell at anyone else.

Occasionally they play boring movies in the Cardio Cinema. Seriously, that's the biggest drawback. :)

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★ 1

The management of this gym is horrendous. Their billing system piles on fee after fee ontop of the membership charge, and if you refuse to pay them, they will send you to collections. DO NOT GIVE THEM ANY OF YOUR FINANCIAL INFORMATION!

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★ 4

Was only 10 bucks for a day pass, which is very reasonable if you are only in town for the weekend. Staff was nice, gym was clean, equipment appeared to be new and or well maintained. Would be nice if they had chalk bowls and more space for free weights, but antiquity space. Would workout here if i lived in the area

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★ 2

I had the exact same experience as B Davis. They did not explain the fees that would be coming four months down the road. Once it is charged there is no way to get it back. I immediately canceled my membership. I Received no apologies or empathy whatsoever. Terrible way to run a business. Do not sign any papers until you read all the fine print, because the sales guy sure isn't going to tell you about the fees. The annual fee is in the fine print and not in the fees section where a normal human being will find it.

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★ 3

It's a gym. You have weights and cardiovascular equipment. What more do you want or need?

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★ 4

Good gym. Great price. Can't beat membership costs of $20/month.

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★ 5

I think golds is great! Great gym, great location, the guys and girls at the front desk are awesome/superfrIendly. The trainers are knowledgeable but not the most outgoing. They have a movie screen for cardio, a women's section, tanning, a salon and classes for anyone interested. plus you can get a membership for like $10. Seriously I'm a gym rat and I can't praise golds enough.

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★ 2

The Gym itself is nice. However the company sucks! I have been trying to cancel my membership for months. I told them i moved out of town but they wouldnt cancell without a paper, terrible business plan and rude manager.

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★ 2

The Gym itself is nice.
However the company sucks!
I have been trying to cancel my membership for months.
I call the gym and they tell me to call another number.
After this round and round bout with them they finally tell me I have to come in and sign a form.
That would be convenient if I lived in that city still.

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★ 2

They over charge without consent.."for cleaning purpouses" . I think $80 is a bit rediculous when they have about 2500-3000 members and we are to clean each machine when we are done with the use. Im not the only one who has be upset over this. I have several friends that have dropped the gym beacuse of the low customer service

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★ 1

The owner of this gym yells and curses at there customers! Very bad business man. Read the fine print on there agreement cause they will try and.screw you over if you cancel!

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