★ 1

They charged my debit card twice for $322.24 I don't remember signing any membership forms. I called to asked them to return the two charges and they refused. They said I signed a membership. I would recommend not doing business with this company. They will steal your money!

Source: Google

★ 5

Not only are the flexoligists good at what they do, they're personable! After 1 visit I felt 100xs better than I did after 6 visits at physical therapy!
18 stretches later and I'm still noticing a difference!

Source: Google

★ 5

I joined StretchLab for about four months while training for a half marathon, and it was one of the best decisions I made! When I started, I was dealing with nagging hip pain and low back tightness. Thanks to the consistent sessions, I noticed a big improvement! Both areas felt significantly better by the end of my membership.

Every appointment left me feeling refreshed and more mobile. The team truly knows what they’re doing, and I walked away not only feeling great but also confident in which stretches to continue at home.

A huge shoutout to Paxton and Jessica - both were absolutely WONDERFUL! Their knowledge, professionalism, and encouragement made every session enjoyable and effective. I’m so thankful for their skillsets and the positive impact they had on my training.

I highly recommend StretchLab to anyone looking to improve mobility, prevent injury, or simply feel better in their body!

Source: Google

★ 5

Source: Google

★ 2

The people who perform the stretching are great and I really enjoyed my time there. However, I wouldn’t recommend getting any kind of membership there. The policies they have in place are quite ridiculous. To make a long story short;

1. They charge you to freeze your account. (The entire point of freezing an account is to “freeze” payments). I was not informed that this would happen and the only way I noticed was when I checked my charges on my credit card I had on file.

2. If you want to cancel, it’s not a simple phone call. It’s filling out forms with signatures to cancel. Seems petty over the top for just a place where you get stretched.

3. They charged me an extra month WITH late fees even though I cancelled two months prior.

4. They threatened to send me to collections even though I haven’t received any services from them.

5. They also charged a fee because i disputed the charges to my card (which is a first for me with any business I have encountered).

In conclusion, I liked the employees that worked with you to stretch, but It isn’t worth it. I wouldn’t waste my time signing up for StretchLab because they will want a pint of blood and your first born child even after you have cancelled your membership. Save your time and money.

Source: Google

★ 5

Awesome place to get rid of tence muscles , an feel better

Source: Google

★ 5

Clean, upbeat place. Elle is very nice to meet you in the door. Jessica is very kind, professional, hobest and truly wants this stretching to help you.

Source: Google

★ 5

Had my first visit on Monday. I’ve never done something like this before.
I was a little skeptical. Misty was welcoming and made me feel relaxed.
She coached me through the stretches and worked at my pace.
She pointed out my tension areas and suggested things I can do at home.
Also, I’m a bit of a germ freak; and the store was super clean! Oh, and they played good toons!! 🎶
Go check them out!

Source: Google

★ 5

Source: Google

★ 5

Since joining Stretch Lab , my range of motion and flexibilty has improved greatly, eliminating a lot of general aches and pains. The staff is knowledgeable and friendly. I would recommend this for anyone.

Source: Google

★ 5

I am a founding member of Stretchlab Ft . Wright and consistently have a 50 min stretch weekly. It's a great service to do for yourself, for workout recovery, stress relief, etc. I say it's better than massage! Every Flexologist cares about their clients wellbeing and it shows! I have seen a variety of Flexologists over the years and they are all great, each having their own style and specialty. I currently see Marina and she is AMAZING! She's knowledgeable, kind, and really good at her craft!

Source: Google

★ 5

Source: Google

★ 5

Stretch Lab in general is amazing, and Marina is the absolute best!

I have scoliosis, arthritis, and other joint issues. I’ve been in daily pain for 20 years, and significant pain most days for the past 7 years, despite trying PT and any number of home programs.

Now, I only have occasional twinges in my hips/spine when I overdo something or it’s raining, etc. My experience here has been literally life changing and I can’t say enough good things about it. Best money I’ve ever spent.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Carly is awesome! She stretched muscles I didn’t know existed. Looking forward to seeing her again!

Source: Google

★ 5

My stretch with Carly was very good!

Source: Google

★ 5

Source: Google

★ 5

I have been getting weekly 25-minute stretches at the Ft. Wright location for almost 18 months now. I first went because as I approached 50 I noticed my overall athletic ability had diminished in the previous few years. Mainly due to joint and muscle stiffness. Weekly stretches from one of their flexologists (I typically see Marina and would highly recommend) and I’m able to do the same activities I could do 10 years ago. It has definitely improved my day-to-day quality of life.

Source: Google

★ 5

Jessica was awesome! Being new to Stretchlab, she was very patient and great to work with. I will be back.

Source: Google

★ 5

Jessica was very personable and interested in my goals. She designed strategies to help me

Source: Google

★ 5

Have been seeing Marina at Stretchlab Fort Wright for a few months now and she has been fantastic! I have made a lot of progress in flexibility and back pain reduction since joining with a weekly membership and feel much better after every visit. Highly recommended!

Source: Google

★ 5

Received a nice stretch after a race over the weekend. Marina was able to alleviate some tightness that I was having in my calves and hamstrings.

Source: Google

★ 5

I look forward to my visits with Marina. She is extremely thorough. She asks me questions to make sure each visit we are making the most out of our hour. We discuss what issues I’m having and I leave there with a perfect stretch each visit!

Source: Google

★ 5

Thanks so much for your expertise Billy! I’ll be back after surgery.

Source: Google

★ 5

Much needed - amazing job. So glad I gave it a try. Totally recommend

Source: Google

★ 5

Marina is exceptional. She’s skilled, calm and supportive. I feel rejuvenated after every session

Source: Google

★ 5

Billy has really helped me with the stretching and explaining to me why I have issues and how to work on them. I thought I was too old and so out of shape to even do stretching.

Source: Google

★ 5

My first stretch was with Misty, she was very patient getting me to relax and also, she was amazing telling me how to breathe into my stretches to get more out of them. I would definitely recommend her to others.
Justin did my second stretch, I was a little anxious about a man stretching me, but Justin put me at ease, he was very professional and he also helped me to relax. He listened to my pain concerns and I felt great afterward! I would also recommend him to anyone looking for a great stretch session.
The staff is friendly, courteous, and helpful! Thank you all for all you do!!! ❤️

Source: Google

★ 5

Misty does a great job stretching the areas that you need worked on. Highly recommend!

Source: Google

★ 5

Jessica was great! She definitely listened to my troubled areas and gave me a great stretch. It really loosened up my shoulders and hips! Thank you!

Source: Google

★ 5

I’ve been going now for months and have seen (and felt!) massive improvements in my flexibility and overall mobility. Although I exercise regularly, the assisted stretching goes to the next level and amplifies my workout capacity. Marina is such a gem - she’s a trained physical therapist and knows the ins and outs of professional bodywork. This StretchLab is lucky to have her! Our sessions have been a great addition to my weekly health and wellness routine, and I’ve recommended StretchLab to friends and family members.

This location has been very welcoming and flexible with me about my membership, including at the beginning when I wasn’t ready to commit to a full plan, as well as when I needed to cancel due to a move. They made the cancellation process easy and stress-free, and I was very happy there weren’t any issues along those lines. Further, their communication was straightforward, with no excessive texts, emailing or calling, like I’ve experienced with other fitness studios. The trainers on the floor are also professional in that they never gossip or talk about internal matters openly in front of clients. Overall, I have no complaints and have had a great experience.

Working with a trainer 1:1 has been worth the money to me since the sessions are individualized and only focused on me and what I need. For this reason, my experience has been that StretchLab is a better investment than other group fitness programs that you can technically do at home.

My suggestion is just to do a trial session and try it out for a month or two, you will notice a difference in how your body functions and moves!

Source: Google

★ 5

Billy and Justin will have you feeling 10x better than when you walked in! My body looks forward to that weekly stretch!

Source: Google

★ 5

I have been a member at Ft Wright Stretch lab for over a year and a 1/2 and have had several different flexiologists that are good such as Paxton and Justin, but by far, Billy is my favorite! I highly recommend giving Stretchlab a try! It has truly made a difference in my life! Thank you!

Source: Google

★ 5

Love Paxton and she is excellent

Source: Google

★ 5

Paxton has helped me become so much more flexible in just a short time!

Source: Google

★ 5

Modified stretching for what I need!

Source: Google

★ 5

Misty has been very helpful and knowledgeable about technical aspects of the stretching program best for me. She very professional in and dedicated to help her clients.

Source: Google

★ 5

Misty is awesome! She communicates well during the stretch session and adjusts stretches to meet my needs.

Source: Google

★ 5

Source: Google

★ 5

Paxton is very informative and pays great attention to my specific needs.

Source: Google

★ 5

Justin is really good. He gives a great stretch reminds me to relax and is always friendly

Source: Google

★ 5

Great location in a great part of town at the top of the hill!

Source: Google

★ 5

Justin was very professional and in tune with what my particular needs are

Source: Google

★ 5

Justin does a great job stretching the whole body but placing focus on what you need. Stretch lab is a good experience.

Source: Google

★ 5

Better than the solar eclipse!

Source: Google

★ 5

Great facility, very clean with very professional and polite staff. The stretch therapist Jessica is very good and always has a good plan in place to tackle my issues. I have seen a tremendous improvement in my flexibility since I joined in December

Source: Google

★ 5

Stretching is great
They're doing a wonderful job ,only the price is little stronger

Source: Google

★ 5

Source: Google

★ 5

It’s not a ‘stretch’ to say that this place and helped change my life.

Source: Google

★ 5

Shelby was very receptive to working on the specific muscular areas that I needed to focus on (lower back, calves, upper shoulders) and provided great feedback on what I areas to work on for my daily stretches post surgery.

Source: Google

★ 4

Source: Google

★ 5

I got the introductory class as they were running a deal and Shelby was great. Let her know I was about to go on a ski trip and she got me right! Will definitely be heading back.

Source: Google

★ 5

Source: Google

★ 5

I love going there to get some good stretches in my hips and knees
All therapists are great!

Source: Google

★ 1

Buyer Beware they don’t explain the details of of their contracts and they charge you automatically every month. I talked to the manager and she was no help. Because I didn’t send the a cancellation form in time they said I’m contractually obligated to pay for June and July. Of course I should have asked more questions at the time I signed up and that’s on me. My understanding was it was I could pay a month at a time by choice. It reminds me of the old gyms scams were you could get in but couldn’t get out. I was told if I don’t pay they will send me to collections. This is a Terrible way of doing business, shame on you StretchLab. I gave them 1 star because I Liked the service from the folks at Ft. Wright.

Source: Google

★ 5

Misty is incredible!

Source: Google

★ 5

Source: Google

★ 5

First time and it was great.

Source: Google

★ 1

The service was great and so are the stretches but WAY overpriced. It's over $300 for 4 stretches and they put you on autopay and even when you tell them you do not WANT autopay, they charge you anyway. The GM Ashley is unreasonable, rude and a flat out liar. I told her I no longer wanted the 'plan' and she did NOT cancel it and wanted to charge me anyway. Absolutely ridiculous. It's a scam.

Source: Google

★ 5

When I hit mid-30s, I started taking injuries I didn't used to take. I had appointments with orthopedic surgeons, physical therapists and chiropractors. They all kept telling me I needed to stretch more. My wife bought me a gift card to StretchLab and the rest is more or less history.

I've logged 61 stretches, so about 15 months, going once a week, and it has made a tremendous difference in my health and my awareness of my body. I've had great "flexes" who have helped me stretch in ways I didn't think I could (naturally inflexible) and who have helped me become more in-tune with why - for example - I often wake up sore in my back. I'm especially grateful to Billy and Justin for being particularly helpful to me over the past 6 months or so and pushing me to get the deepest stretches I can.

Source: Google

★ 5

Source: Google

★ 2

Hi Curt,
I have talked to my staff and gotten all the details. I have been in Greece on vacation and they didn’t want to disturb me. However, I have been checking in I definitely should have been aware of this situation. They are certainly aware they should have told me now.
I’m not allowing any of this behavior to happen! I want my staff to be professional and my clients to feel very well taken care of at all times.
It’s obvious I need to button down the rules with some of the new staff!! Change is hard and sometimes the learning curve is not as easy as one would hope but I’m trying my hardest and I assure you things in the studio WILL get better and more professional ASAP!
Kelly Newman
Owner Pure Barre Ft. Wright
Owner StretchLab Ft. Wright
Owner Club Pilates Ft. Wright

Source: Google

★ 5

Source: Google

★ 5

The best place to help you get mobility back.

Source: Google

★ 5

Source: Google

★ 5

Friendly helpful team. Great location. Amazing results.

Source: Google

★ 4

Gone to two session and really enjoyed both experiences. Felt better after leaving. Extremely professional staff. The only reason I do not go more often is because I do not have the money to go. Thank you for all that you do and I'll see you on my birthday Stretchlab.

Source: Google

★ 5

This might be the only place that could get me to come in with pain, leave feeling worse, only to feel so much better a few days later. Aerialist if you are terrible at stretching, or have specific pain, this is the spot for you.

They have so many tools to help pinpoint what your body needs. I have worked with multiple flexologists at this location and they're all amazing. They are tough on you, but they're with you every step to make sure it's not too much.. and when they pull the Hypervolt out, it's game over for tight muscles.

They offer specials for your first stretch, and you can buy stretches alone or get a membership.

Source: Google

★ 4

The "instructor" I had was awesome (Adam). The overall experience is really good but seems a bit expensive for what is provided. It's the type of place I can go a few times but not week after week.

Source: Google

★ 5

Source: Google

★ 5

Great staff. Really helpful & notice an increase in my flexibility with regular appointments

Source: Google

★ 5

Source: Google

★ 4

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★ 5

This place is a delicacy and when I leave I feel like royalty. Pampered, loose, and pure glee !

Source: Google

★ 5

First time- Great experience all around! Jessica was very friendly and knowledgeable. Pushed me to the perfect stretch everytime :)
Highly recommend!

Source: Google

★ 5

Source: Google

★ 5

Loved my introductory session so much that I became a Member!!

Source: Google

★ 5

Very professional and knowledgeable staff, with instant results. The membership is not bad, well worth it for the money. 👍🏾

Source: Google

★ 5

this place is fan-freaking-tastic

Source: Google

★ 5

Love visiting and getting a great stretch as well as learning techniques to help me feel better at home!

Source: Google

★ 5

I had a great experience with Melly my 1st time at the StretchLab. I will be back!

Source: Google

★ 5

Absolutely fantastic! Wish I found this place sooner!

Source: Google