★ 5

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★ 1

I pay the $25 membership so I can go in late and everytime I scan the door it doesn’t open. I asked the front desk and they wrote my name down on paper and they didn’t do anything about it.

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★ 1

I don’t recommend going to this gym unless you like being scammed, I told the gym I wasn’t in the place to afford the membership and still used my card information to start a membership. I told the gym staff team member Anthony to give me a moment but that I would make a call to see if my dad could help me with the 60 dollars start up fee. I told him I couldn’t commit that day but would return when I had the funds. I looked at my banking statement with a charge of 60 dollars that I did NOT approve. Wonder how many other people they have done this to.

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★ 5

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★ 3

Good gym but needs newer equipment.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Gym is great but the daycare in the morning is not. I’ve witnessed the daycare manager giving attitude to my child and other children. My child always cry’s a lot when here but not at the Harvey location. I refuse to bring my child back. The other daycare worker is just on her phone not paying attention which I’ve seen witnessed on multiple occasions. I refuse to bring my child here anymore. They are not professional.

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★ 3

Unfortunately, many of the Machines plusmassage machines did not work.

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★ 1

I had the worst experience with Customer Service and a reception!!!!

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★ 1

Sooooo baddddddd!!!!!!!!

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★ 5

Great gym with a variety of great equipment. Restrooms are usually clean and not as crowded as other gyms I’ve been to.

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★ 5

Always a clean gym and friendly staff. Nicely air conditioned where you don't feel like you're in a freezer.

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★ 1

Club4 Fitness is nothing but a scam. This is the third time they’ve taken money out of my account without authorization. I never bring guests, yet they keep making up charges and excuses. There is no customer support at the gym, nobody takes responsibility, and the workers are flat-out disrespectful.

It feels like they are robbing members instead of valuing them. I’ve never dealt with such shady business practices from a fitness center. Stay far away from Club4 Fitness unless you want your money stolen and your concerns ignored.

Source: Google

★ 2

Air conditioning is often out. Speakers in the fitness classes are often broken and no one ever answer or seem responsive.

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★ 1

Facility is nice, clean, staff is friendly. Although I canceled my membership because they started to force you to install an app in order to scan into the gym. It was easy to cancel online, but they do charge you for an extra month in order to cancel. Scummy business practices.

Edit for the automated reply below:
It does not state in your membership policy that I have to use an app in order to scan in. I was also told by a staff member that you do not give out cards, when your policy clearly states to use one. Please see below.

"Membership ID is required for entry into any CLUB4 facilities. Please scan your club membership card when you enter the facility."

Also:
"Check-in
You must check in with your membership barcode before you use the facilities. Check-in during staffed hours is located and available at the Front Desk. Check-in for 24-hour access memberships ONLY is available at the Front Door, using your membership barcode and the scanner at the Front Door. CLUB4 will not allow access to anyone past due on their payment obligations outlined in your agreement. CLUB4 may require proof that your membership is current."

Source: Google

★ 5

if they get a sauna perfect

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★ 5

I love it here. Alex, Jake and Carlos are the absolute best! Would not go back to previous gyms!

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★ 1

I’ve been a member off and on . In all honesty there is always something you’re dealing with concerning bogus rules that put people in uncomfortable positions . Noon should be asked to work security at the door denying access to non members . With the state of peoples mental health these days you’re asking for a problem . Charging people hundreds of dollars for not stopping to see if everyone coming in at the same time has a membership is deranged . If you want security over your building . Simply hire an overnight associate . I don’t work for you so therefore I shouldn’t be asked to be put in uncomfortable situations that can become unsafe . I’ve done it numerous times almost getting in fights . So I stopped and now have had to cancel my membership because I chose to be safe and not confront people . Seriously stop putting your members in unsafe positions and hire an actual employee . I hope that I’ll get feedback and not ignored like I’ve been told you all do .

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★ 3

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★ 5

Great atmosphere. Always someone willing to help

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★ 1

The worst gym you could ever join.

My wife and I were charged $494 in just one month just because we used the same phone to scan in, even though we each had our own active membership. They counted us as guests every time one of us entered without scanning, as if we didn’t have a valid subscription.

We also brought a guest with us 3 times, expecting to pay $15 per visit, but instead, they charged us $50 each time, without any clear explanation or prior notice.

Worse yet, they didn’t respond to our emails, and every time we called, they delayed us without giving a clear reason. They refused to send us an invoice showing the “violations” we supposedly committed. When I joined the gym, I asked about the rules, but no one explained these important details.

We never received any warnings — no emails or messages — before they suddenly withdrew around $300 in extra charges, on top of the monthly membership and annual fees.

Even if rules exist, there should be at least a one-time exception or a reduced fine, especially when it’s clear the mistake was due to a misunderstanding or a lack of communication from the gym.

Be careful — this gym lacks transparency and takes advantage of minor mistakes to increase charges.

Source: Google

★ 2

Love the gym, love the crew! Been a member for going on 4 years now and lately I have been very disappointed in this establishment with keeping up with their equipment. I was out of service for 3 months and couldn’t attend the gym and returned with the SAME equipment STILL broken… plus some. At this point they should give me a discount on my membership because I can only use half the equipment. Not sure what’s going on with the repairs but with the amount of people and members this gym has … this is unacceptable and should be addressed quickly. I am thinking about terminating my membership due to this and taking my business elsewhere which is very sad because I love my gym family!

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★ 5

Really really good

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★ 3

Overall good gym but certainly has room for improvement. All the batteries need to be replaced in the machines that count your reps. Lots of weights on the floor, make guest re-rack or kick them out. Most front desk workers just scroll through their phones and never acknowledge guests walking in and out. Except Shannon, Shannon’s awesome! Yah… Shannon!!!

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★ 5

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★ 5

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★ 4

The club has improved his time response in fixing machines and cleaning water fountains. They could buy more hip trust machines as a lot of people uses them nowadays.

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★ 5

Place is clean and equipped with all your fitness needs. Staff is pleasant and there for your every need.

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★ 4

I love the equipment and the fact that I can use the gym early in the morning. There are enough treadmills and other equipment for everyone to use. The bathroom is large and spacious. The only negative is that the floors are often covered with pieces of paper towels, left water bottles, and today even a wash cloth.

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★ 4

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★ 5

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★ 5

Large clean facility with a good variety of machines. People typically keep to themselves and it only really gets crowded during the obvious periods. The staff are friendly and always ready to answer questions. Working out at Club4 Kenner is an overall positive experience!

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★ 5

Excellent

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★ 1

It's been horrible They keep discounting my membership fees for people who join me and are members. In a single month, I paid $200 in automatic discounts.

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★ 4

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★ 5

I love this gym, it’s the only gym I have felt safe leaving my kid in. Like a lot of gyms It gets busy in the evenings and during the summer time but the environment is one of the best I have experienced in a gym. The staff care about the members the facility. Anthony has been doing a great job at keeping It that way and actually fixing any issues I have ever had. I have been going here for 3 years and the only reason I’ll stop is if I move

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★ 5

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★ 5

Well this is the one place you set off the “Lunk Alarm” when you accidentally drop a 30lb dumbbell. But in all seriousness I love that the women’s locker rooms are kept clean and tidy. The one thing I wish this gym would work on is getting the machines repaired/ replaced faster (hip abduction, cable machines, mirror near squat racks, cable attachments, cushions on pec fly machine, cushions on seated leg press, and handicap cap accesible stall in women’s restroom)

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★ 5

I love the fact that is very spacious and it has lots of different equipment and good crowd as well, but they take too long to repair damage equipments

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★ 5

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★ 5

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★ 5

I love CLUB fitness!

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★ 5

Really good gym!

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★ 5

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★ 3

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★ 5

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★ 5

I subscribed to Shreveport la. Not kenner

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★ 5

Membership has gone up gradually, but it is still worth it. Plenty of parking and equipment. Friendly staff for the most part and nice variety of services available. (Zumba, hydro massage, specialist meetings, tanning, etc.)

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★ 1

If I could I would give 0 stars. This place sucks. You have to cancel your membership online and you have to do it with a 30 day advance. I cancelled mine and they still charged me. It’s so stupid. They should be held accountable. I cancelled my membership about 30 days ago and they still had the audacity to charge me. It’s so stupid. They make no sense. I locked my card and they still charged me.

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★ 5

Things have greatly improved over the last several months. You can see that the staff is working hard to keep things in order and they are all very friendly. I'll even take it upon myself to clean up after others if need be because working in a service industry myself, pride in your environment is key. Great job, guys!
Signed An Original Member

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★ 1

Please contact me if you are interested in pursuing legal action against this company. I am currently seeking a contract and consumer protection attorney to initiate a case. There is existing legal precedent in Louisiana against companies that fail to render paid services and take advantage of consumers.

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★ 5

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★ 5

Getting a membership was way easier then I thought. The people who were working out were really nice, and the drinks in the vending machine were perfect.

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★ 5

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★ 1

Broke my leg, been out of work for weeks, haven’t used membership in months, forced to pay an entire extra month for a membership I can’t use. Planet fitness at least lets you cancel for medical reasons

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★ 5

Desde que estoy en el Gym he dejado mucho el estrés del trabajo y me he sentido mejor físicamente y mi meta es seguir evolucionando gracias Club4 Fitness 💪

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★ 1

They are scam. They are good until you want to freeze your membership or want to cancel it. They would play delay tactics and overcharge you. Staff is pathetic they would not allow you to contact their management. They would simply refuse to give you any card or contact detail of the managers there.

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★ 5

Me encantan las clases de Zumba, son muy divertidas !!
I love zumba class , I really have fun !

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★ 4

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★ 5

I recently had to cancel my membership and it was no hassle unlike other places! Highly Recommend!

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★ 5

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★ 5

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★ 1

There is a nanny who wears glasses, her name is Veronica, I think she intimidated my baby and she is already scared. I feel that she lacks the tact to take care of the children while they play. My little girl now cries because she is scared. I made the observation to the person who was there at that time, then I saw through the glass when the nanny looked very badly at my little girl, intimidatingly, and now what they did is put the glass in a way that you can no longer see the children from the part where one takes dance classes... apart from that bad service, the entire gym is very good.

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★ 1

THERE IS A REASON WHY EVER NEGATIVE REVIEW IS ABOUT MEMBERSHIP POLICIES. Horrendous gym. Terrible membership policies, refusal to cancel memberships in person. They love to overcharge and they have terrible management. Pleas don’t go if you value your money.

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★ 5

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★ 1

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★ 5

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★ 1

This review details my concerning experience with Club4Fitness's membership cancellation policies and their "month to month/no contract" marketing claims:

Initial Experience:
Two weeks ago, I signed up for a membership at Club4Fitness, specifically attracted by their heavily advertised "no contract, cancel anytime" policy.

Cancellation Attempt
When attempting to cancel my membership after two weeks, I encountered:
- Unexpected "two-month minimum commitment" requirement
- Direct contradiction of "no contract" marketing
- Immediate escalation to collections threats
- Aggressive response from staff when questioned

Misleading Marketing
The gym's marketing materials prominently feature "no contract" claims, yet their actual policies include:
- Mandatory two-month minimum commitment
- Inability to cancel within the first month
- Contract-like terms despite "no contract" advertising

Legal Concerns & FTC Regulations
These practices potentially raise issues under consumer protection laws, including:
- Bait-and-switch marketing tactics
- Misrepresentation of terms
- Questionable compliance with CAN-SPAM and Section 316.5 Prohibition

*Important Note: As of 2024, the Federal Trade Commission (FTC) has implemented new "Click to Cancel" regulations requiring businesses to:
- Provide cancellation methods as simple as the sign-up process
- Allow cancellation through the same medium used to sign up (online, in person, etc.)
- Process cancellations immediately without delay tactics
- Provide clear confirmation of cancellation
- Not require explanation or justification for cancellation
- Not mandate speaking with staff to cancel
- Send annual reminders for auto-renewal subscriptions

Club4Fitness's current practices appear to violate these new FTC requirements, particularly regarding ease of cancellation and unnecessary barriers to termination.

Message to Management
Your current cancellation practices not only contradict your marketing promises but may also violate new FTC regulations designed to protect consumers from exactly these types of practices. Consider implementing compliant cancellation procedures that align with both federal requirements and your advertised commitment to flexibility.

While the facility has some positive aspects, the deceptive business practices and aggressive cancellation policies make it impossible to recommend to others seeking a truly contract-free gym membership. Club4Fitness's practices are particularly concerning given new federal regulations specifically designed to prevent such difficulties with subscription cancellations.

**Update: the company replied:
All policies are listed in a 10,000+ word document that all common people should have time to read and understand, with out the aid of legal, and pick up whatever portion negates the "Month to Month" non contract marketing (not listed in their reply) that the FTC is against in the manner it's being sold. lol

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★ 5

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★ 5

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★ 5

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★ 1

This place is a joke. Don’t even waste your money.. Don’t walk, RUN AWAY

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★ 1

BEWARE OF THIS PLACE ! They call themselves hiring me But LIED about hours and open availability and took me off the schedule WITHOUT so much as a word. NEVER AGAIN

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★ 1

This gym is very great love the equipment and some of the people in there but I been having some issues with the membership system, they keep charging me out of my bank account for such like “no account located” but you still charging me?? How does that make sense? You obviously have my account information if you charging for no account location!!

Source: Google

★ 5

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★ 1

Never had a problem with this gym until I canceled and stopped going. I didn't sign any contract that would require me to maintain membership longer than 1 month. I canceled my membership on location maybe 5-6 months ago. Now all of a sudden I have a collections firm calling me looking for $250. I suppose the staff member did not properly cancel my account. Moreover, again, I never signed a contract that would require me to pay. In the worst case, nonpayment is cancellation. I haven't been to the gym since cancelling that day so I'm effectively being hounded for $250 in which I didnt put any wear and tear on the machines, didn't so much as dirty your floor because I haven't been there in 6 months. You're not getting $250 for a membership I canceled and was no longer using. GFYS. Scam ass gym.

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★ 1

I signed up from the opening day, it was great at first. Great management but for some reason upper management removed that crew and ever since the gym personnel lack common sense, they are completely incompetent, they don’t know anything, places is sweaty and dirty, restroom are filthy dirty and poor odors. Beware that if you cancel they will continue charging your card, if you stop payment they will continue to trying to collect considering that if payment stop, membership is terminated, considering that the membership is month to month terms not an annual contractual membership. They really have poor staff and poor upper management for hiring incompetent personnel. There are other better clubs in the area.

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★ 5

Good massive gym with all necessary equipment for proper heavy lifting

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★ 5

Best place to workout, off late group class room has become untidy...don't see it cleaned regularly.

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★ 5

Still one of the best gyms around. I just some people who worked out at gym was mindful of the equipment quite a few down machines every week

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★ 5

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★ 4

Could be better if they cleaned more frequently, specifically a deep clean for the childcare room.

Machines being out of order can be an issue, but it's easy to work around if the gym is not too packed, which most days it is really packed.

Overall, if you have kids, and need to get a good workout in for both mom and dad. This gym is the place to go for both childcare and price point.

They have everything you need when it comes to free weights, machines, ect....

Source: Google

★ 5

I’ve been a member of club 4 for 3 years now and I love my gym. For a short period of time, the ladies restroom would get absolutely disgusting BUT since Ms Carol has started working at the gym they are 1000x better!
She is always there every morning at least 15 minutes before 5am. She literally cleans the entire time I am there and i typically leave at 6-6:10. She is so incredibly sweet too! There was one morning she came up to me and actually thanked me for wiping down the machine after I was done using it.
Ms Carol is a HUGE asset to our gym hands down because I’ve noticed there seems to be a high turnover of employees especially in the early hours. Ms Carol is a GEM and truly deserves a raise no doubt! Thank you so much for your hard work and dedication Ms Carol! ❤️

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★ 5

Love this gym always clean and the employees are always willing to help you no matter what. Ms.Carol truly goes above and beyond when it comes To making sure everyone feels more at home even in the gym. Before I leave and when I arrive she has a smile on her face and is greeting you!

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★ 5

💪🏽

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★ 5

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★ 5

Love this gym and Carol is so helpful!

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★ 4

Thankful for the full staff including Ms Carrol
She is very nice polite greets you with joy Von the fitness manager is always there to help in guide you in the right direction with fitness you feel welcome from this whole staff

Source: Google

★ 5

Carol at the front desk is the #1 reason for the 5 stars!! She’s awesome! Always working and very approachable! She actually does her job and does so with a smile on her face!! She always makes sure it’s clean after the people from the night come in and mess up the place.!!

Now to rate the rest of the Club—-3 at best.
The machines constantly break from abuse and it takes forever to get things fixed. If the gym is open there really needs to be a team
Member present. This would probably help with broken machines and save Club4 in the long run!!

Source: Google

★ 5

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★ 5

I really enjoy all the amenities as well as the equipment at club4. Carol is so polite and genuinely friendly. I love how she smiles and greets everyone. She’s an asset to club4 always cleaning or helping someone. Club4 keep up the good work!

Source: Google

★ 5

Bueno

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★ 5

I love the atmosphere and the kind employees. Ms. Carol has even improved everything in the gym. She’s the 5am opener and let me tell you she gets after it. The gym is cleaner and she is awesome! She deserves a raise!

Source: Google

★ 5

I really love how friendly and helpful the staff is here in Kenner. I usually work out around 5am before work. The opener is always on time Monday through Friday. Ms. Carol is always cleaning or helping members but she still takes the time to greet me by name. She always has a smile on her face which makes my day start out right. We struck gold when you guys hired her.

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★ 5

10/10 best gym in the area !!

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★ 5

Iam very satisfied with this gym . I give special thanks to Carol. She is so friendly and always there to help .. exceptional service !!!!

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★ 5

Ms. Carol is a worker that really stands out to me always greeting me with a smile and telling me good morning and is always cleaning the floors and machines I don’t think my gym experience would be good without seeing her everyday we need more friendly people like her.

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★ 5

I honestly don’t know why people leave negative comments. If you have ever been to this gym then you know the staff are very friendly and always willing to help with anything you need. I think it’s the most awesome gym I have ever been too.

Source: Google

★ 5

So I have been with club 4 for about a year. I have to say the new manager and employees are awesome. I usually work out between 5am and 5pm. So I feel I should give a shout out to the 5am opener Carol. This lady comes in makes coffee and cleans while taking care of members signing up or making purchases. Every morning she has a smile on her face and greets any one she sees. Keep up the good work! I agree with the review I saw earlier. Carol deserves a raise!

Source: Google

★ 5

This gym geg 5 stars SIMPLY because of Andi. One ofnthe hardest wprking people i have ever met in a gym. She deserves raises on raises. I stopped coming here for a while because the gym was FILTHY. Now i watch Andi work tirelessly to keep it clean. Awesome work Andi. Kudo to Caleb too. Thats my guy!!

Source: Google

★ 5

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★ 1

I became a member when the gym opened in 2020 (so please don’t tell your readers “according to our records you have never been a member or visited here”, that seems to be the pat response when a negative review is submitted). I very recently cancelled my membership due to the horrible decline of the gym. When I first joined in 2020 the gym was the best. Great equipment, great atmosphere, great management. Not so any more. The gym floors and bathrooms are dirty and stinky. Many members reek of marijuana. Much of the equipment stays broke for weeks, maybe months. The lights on the water filters are usually red. The worst part is staff and management, who are either rude, incompetent or arrogant. Also, there are certain biases amongst managers, staff and members, which I won’t detail, but is very appalling and obvious. A change in upper management is needed!
I stuck it out for some personal and private reasons but I’m glad to be gone now.

Source: Google

★ 1

Zero stars should be an option. Staff is beyond rude. Restroom and gym floor are filthy and trifling. Machines are always broken. Once I find another gym that has an actual 24 hour access I’m done. The name on this review and my actual name shouldn’t matter I’ve been to this location because I’m a member … check out the photos.

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★ 1

I always found it strange how aggressive this place is in its replies to those who leave negative reviews. After coming here on my friend’s guest pass and meeting the extremely rude workers it all made sense lol.

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★ 2

Signed up for this gym before it even opened, i think it was right before covid. Been a member ever since. At first this gym was awesome and clean. Now the gym has gone way downhill, at least 4-5 machines down at all times now, the water fountain filters are ALWAYS on red and the spout is all dirty, the cleanliness over all is not well at all. The management is poor compared to what it used to be. The team members will walk pass the water fountains all day and see its on red but not take the time to maintenance it. Napkins are a hit or miss, most of the time its empty or the rollers not catching. Id say at least 6 of the treadmills are missing the speed buttons, i was jogging today actually and my sweat dripped onto the exposed chipped and actually increased my speed unwillingly. The gym has so much potential it just needs some management improvement. I hope club steps its game up, id like to continue my membership with them.

Source: Google

★ 2

Kenner location facility
Gym is pretty big and has a lot of equipment, unfortunately...
Poor staff
Poor housekeeping
Many of the machines/equipment damaged and take over 2 months to get it fix...
Bathrooms dirty and stinky...
For the price doesn't worth the money.
Equipment and facility maintenance is bad.

Source: Google

★ 3

I've been a member of this gym literally before it was open for business. I signed up online. I loved it but lately it's been on a decline. Multiple machines out of order, not enough machines so always have to wait for a machine, needs to be upgraded. Hopefully soon.

Source: Google

★ 1

Place is absolutely trash... Every machine is broken and never gets fixed... But don't worry that Maintenance Fee will always be taken regardless of ever fixing anything😉

Source: Google

★ 1

Worst gym ever! Don’t ever go there!

Reply- Cancellation Request Complete
Reason for Cancelling: Unhappy With Facility
Total : $28.38
Receipt Number: 30376-7-7****
Thank you! Your payment has completed successfully.
You will have access privileges to the club through:
*** 2*, 2024.

You need to keep up with ur records sunshine.

Source: Google

★ 5

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★ 3

I went over to the gym three times already to correct a payment. They told me to change it to my checking account and it’s supposed to be $17.46 a month and they still charge me $19.46 a month last month I reversed the payment and they charged me a $20 late fee, I spoke to the assistant manager Andi she is very professional. She did her best to correct it. We spoke to the general manager last month and she said she was going to credit it back to three months and the $20 late fee and she never did nothing on it. I go into somewhere and somebody or something they don’t The assistant manager, Andi Is very professional and she knows how to take care of business they should make it manage and get rid of the brio manager that they have right now because she’s useless so moving forward I put my credit card back on file and I’ll be paying $19.46 and I will never see the credit for three months and $20 late fee.

Source: Google

★ 5

You won't find anything in Metairie or New Orleans with the quality of classes that are offered! I looked everywhere and finally found this place, it's a bit of a drive but totally worth it!!!

Source: Google

★ 2

This Gym used to be the cleanest gym with machines that were cleaned regularly, bathrooms that were spotless, floors that I could eat a bowl of spaghetti off of.. I don’t know when it started to go south for this gym, but it sucks to see how bad it’s gotten with currently 5 broken machines, the bathroom is so bad that I’d rather go to a nearby gas station to do my business, and the floors look like they’re about ready to be replaced. Like I said, this gym used to be one of the best we have in Kenner, now I’m thinking about switching to The Zoo ( which should say a lot, if you know what I mean ).

Club 4 still has potential but they need to step up the game and take care of responsibilities around the gym, I believe in this place.

Source: Google

★ 5

Best valued gym in Jefferson Parish

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★ 5

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★ 5

The entire staff has always been friendly. The trainers and group fitness instructors rock!!

Source: Google

★ 5

Amo treinar, professores ótimos e aulas bem cativantes 😍😍😍

Source: Google

★ 3

The gym is overall average but could be really great with the addition of some better machines. If they added the following, it would make it so much better:

- Pendulum Squat
- True Hack Squat, not the current one they have. The range of motion on it is terrible.
- Belt Squat

Source: Google

★ 5

Best gym in town! Love the staff and the amenities. I need to stay tan year round so I’m always using the sun beds. Just the best.

Source: Google

★ 5

Looks nice on outside

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★ 3

Great gym, very busy in early morning and good use a little more cleaning up.

Source: Google

★ 1

This company has a scam going on. I paid for a basic membership about a year ago and have attended at least 4 times a week or more. When I went to check in yesterday March 15, 2024, the membership wouldn't work. It didn't recognize my membership. Once I inquired they told me it was cancelled due to "insufficient use." I got no notification about this issue nor any warning, let alone what constitutes "insufficient use." What I glean from this is if you have a basic membership and after a years use, they come up with this excuse to get you to pay again for membership since the basic membership is so cheap and you are using their equipment too much. Keep in mind that every time I entered the gym I checked in on their scanner, so they have a record of all who enter and how many time entrance is made. So to come up with "insufficient use" is a scam excuse to get more money from you over and above the monthly charge. Be careful of this company before you join. If you don't belief how bad this operation is, just Google "Club4 fitness complaints," and see all the pitiful reviews including those on the BBB. I'll be making a report to the BBB and the federal trade commission about this operation.
In response to the owners false accusation below of my cancelling membership you have no proof of that. And the record of my entrancing the gym record will prove this. You all cancel membership on people you think haven't paid enough and are using the equipment regularly. As I said, your company is a scammer and only is out to charge another membership fee. I will report this to the BBB and if you use that false reason that I cancelled, produce the proof. A complaint is also being filed with the federal trade commission and they may look into this matter as you all have many complaints.

Source: Google

★ 1

Very dishonest management staff. I joined this past week. Decided I didn't like it then I wanted too give a thirty day notice too cancel then I was told I had too do it on line. Now it's not letting me log in to cancel so I got to deal with my bank stuff to block payments. I will never use them again

Source: Google

★ 2

Love the gym however maintaining the machines needs to be done paying 50.00 a year for maintance and machines are not working 3 elliptical machines aren’t lifting and nothing is being done about it! Where’s are money going? You can do better!! The woman’s bathroom is not kept up needs to be cleaned more often!

Source: Google

★ 2

Management is going down hill they have 10 different equipment broken 2 for over three month. The worker don't clean up always a mess in bathroom and on workout floor. We just had to pay maintenance fee and they are not using it here.

Source: Google

★ 1

Beware! Club 4 in Kenner is very sneaky. Even if they admit they were in the wrong they will do everything in their power to try to get every dollar from you. Even sending your account to collections after they agreed to cancel the contract. Very bad business!

Source: Google

★ 5

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★ 3

I just joined today and idk if I will like it. I couldn't use my 3 day pass because it doesn't come with childcare, which is strange. The staff is not that friendly. I'm not joining to socialize with the staff so I can ignore that. Only one staff member welcomed me. The child care is okay. My children had fun and the lady working the child care seemed nice (thank goodness for that because if the child care staff was rude I would've canceled my membership with no hesitation). The child care area was clean too. The gym is very busy. I couldn't use the machines I wanted because of the long wait times or the machines were out of order. I'm going to continue to give this gym a try. Hopefully I can like it more in the future.

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★ 1

Overcrowded. 30 minute wait for a bench.

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★ 4

I think this gym is fine, it only needs a big mirrow in the locker rooms and safety boxes for the car keys and wallets.

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★ 5

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★ 5

Train with Jake once a week. Full of insight. Knows all the forms to make sure you don't hurt yourself. Ive never have a better work out.

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★ 1

I specifically asked the staff to take me off their monthly charges and they still charge me.

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★ 5

Love the space

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★ 5

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★ 4

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★ 1

Buyer Beware: be very VERY careful. While the gym is beautiful and bustling with patrons there is one HUGE negative to someone with a new membership and it is this: you are going to be pushed until you break to sign up for training sessions. While they tell you that you have access to trainers and they make it seem free with your membership that is NOT the case. So you will go in for an initial meeting with the training crew and thats when the pressure starts….. can you afford this or that until they wear you down and you relent. This is exactly what they did to me AND on top of it, the way they sold me on training sessions was to assure me that I could cancel at ANY TIME and that I would just have to pay a $50 penalty to cancel. I have a job where I am not always in louisiana, so I was NOT about to sign any type of long term contract for training sessions and asked many times if I got started and found that it wasn’t for me could I cancel?? Assured MANY times that cancelling would be easy, all I had to do was come in and cancel in person.
Imagine my surprise when I went in to this establishment, sat for 45 minutes waiting on someone in PT to assist me, scanned the QR code and filled out the form to cancel ( yes they make it be MANY steps) and then received an email from the company that my contract locked me in for 12 months!! Over $1,200 for a year and If I wanted to cancel, I could buy out my contract for $600 and some change with nothing to show for it.
It has been a back and forth battle between me and corporate. Corporate is assuring me staff would never tell me such a thing - asking “who said this to you ma’am”. Well Everyone in your PT office chirped the same thing so that leads me to this: either your staff is trained to be shady by design or someone in that PT office doesn't understand how difficult it is to cancel and what the terms are. I don't believe for one second that your staff doesn’t know, on the contrary they are probably working for bonuses that require a specific number of sign ons each month.
So again, buyer beware because I am sure I am NOT the only one this has happened to and if this is how you have to work to make your gym profitable it’s really super embarrassing……..

Source: Google

★ 5

I love this place. the GM is super accommodating and all the staff are really helpful, kind, and friendly. Everyone is always willing to help figure out the machines and the place is always clean. They create an environment that makes the majority, if not all, gym goers feel safe and valued.
The kid care is incredible and the manager and staff there are also so sweet and kind. My kids have bad separation anxiety, but somehow they love coming to the gym. They sanitize everything and the kid bathroom stays locked to insure kids don't play in the bathroom without their parents. They have a large variety of toys and activities for the littles. These folks are angels because it can get chaotic when there are lots of kids but they still handle their job with grace.
My kids and I feel so welcome here.
I am not originally from Louisiana and I don't have family here but this gym has made me feel so much more attached to the city. I am forever promoting C4F to my neighbors and friends. Super grateful for this place! The staff deserves their weight in gold, truly.

Source: Google

★ 5

Love this Club! Been coming to Club4 Fitness for a few years now and it is by far the BEST gym in Kenner. The staff is great and the personal trainers, Brandon and Davon are TOP NOTCH! I also love the body pump classes with Michelle and Lindsay. This is definitely a club where when you walk in, you feel you belong! Everyone on the staff and other members are always helping and encouraging each other to reach our full potential. To me, Club4 is not just a club, it is a community that helps and inspires us to get great results!

Source: Google

★ 1

I will start by saying I hope this review is able to help others before they get scammed like I did.

In April 2023, I called the Kenner location to cancel my membership as I did not go to the gym anymore with some personal things that happened in my life. I was told that my membership was cancelled and the only charge I may see would be my annual fee that could not be cancelled which I was understanding of which was charged in August 2023. I then did not receive anymore charges from Club4 until November 2023 when they started to charge the typically monthly payment again. This payment was autodrafted from my bank account and I did not notice until January 2024 (I will take the blame there). I then called the Kenner location to ask why I was being charged again. I was then directed to ABC Membership Services to dispute any charges and that my account was not cancelled and was instead frozen in April 2023. I never requested this to happen as I asked for it to be cancelled. I was told be ABC Membership Services that they could not refund the monthly charges because they did not have cancellation confirmation. I then call the Kenner Club4 location back and ask for a manager. I spoke with Anthony who was very polite and tried to go through the timeline with me. He stated my account was only frozen (which I already knew at this point) and tried to explain to him that I should be refunded for charges I should not be charged for as I asked for my account to be cancelled and not frozen. I was told I should have received an email with the confirmation of my account being frozen. I told Anthony I never received an email confirmation in April and looked through my email while on the phone with him. After talking with Anthony for 5 minutes, the phone was then taken from him by Alex Escobar (claims to be the general manager). She starts by stating her name and with a very aggressive attitude asks how she can help. I stated the same things I discussed with Anthony. I was still calm at this point until Alex stated "sir we have already cancelled your account what else would you like us to do?" I, with as calm of a voice as I could, stated I would just like a refund for the monthly charges from November through January that I should not be charged for as it was Club4's employee that frozen my account when I asked for it to be cancelled. She stated with a very negative attitude "we can not refund the charges." I asked "So I am just out $100 because of something your employee failed to do correctly?" I was told "Yep. You can leave a Google or Yelp review!" and hung up on me. This is the same general manager that can be seen in a video on Facebook stating that another member was harassing the employees when he was just calmly asking a question. The video was shared on January 9th 2024. There seems to be a real lack of responsibility by the owner when you allow a "general manager" to talk to your members this way. I would love to discuss this further with the owner (you should have my contact info in your system since I was a member). Either way, I plan to have my lawyer be in touch with you, as there is no where in the contract that tells you to cancel only at a specific website that you also need a number for that an employee at the gym must provide to you. I hope this helps others not get scammed out of money like I did.

Source: Google

★ 5

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★ 5

love working out here, alex is the best

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★ 5

This place is great. Alex always tells me hello when I walk in

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★ 5

I’ve made the biggest gains since joining. All the staff here help me with any questions I have. It’s nice when the front desk mentions how much I’ve gained since purchasing PT with Jake (Mr.Buzz Lightyear)

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★ 5

Been here for a while. I love the equipment, the trainers.. Jake has great discipline, the front desk staff is always super friendly and eager to help.

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★ 5

Friendly staff and clean equipment.

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★ 5

I love this place… love the equipment and the staff. They’re all super friendly. I just wish y'all had a steam room

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★ 5

I’ve been coming to this gym for almost three years.. I’ve built a community but I have never loved this gym more than I do now. It’s clean. The General Manager is friendly and helps maintain a great environment.

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★ 5

Alex the general manager is very informative and helpful. I love the gym!!!

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★ 1

My experience trying to retain a membership at this gym was just awful.I walked in the establishment and the work Alex was on her phone and completely ignorant to her surroundings.I then asked about the prices and she responded with “Are you going to buy one or not”Everyone has bad days but this was jus totally unacceptable 1 star.

Source: Google

★ 1

PLEASE BE AWARE! I signed up for PT and the employee of Club 4 cancelled 5 of the 10 sessions we had schedule but yet the club still wants me to hold up my end of the agreement and do a buy out at half the price of my sessions. It’s absurd they don’t hold the employee up to the agreement but try to hold the client to. I have sent in evidence showing the sessions were being cancelled! I have paid $883 so far for a total of 5 sessions. This amount of sessions should have cost $180. I contacted corporate but they have been silent and will not resolve the issue. Again please be cautious very unprofessional on Club 4 fitness corporate end for allowing this to happen! I will escalate this complaint to have it resolved. VERY DISAPPOINTED

Source: Google

★ 1

@CLUB4 KENNER just revoked my membership because they don’t like the fact that I exercise with my friends and think I am “training clients”. They claim that I am stepping on their toes and taking revenue from their gym and their trainers. I’ve heard horror stories about this exact issue from friends/mutual friends in the past. I’ve gotten so many of my friends to sign up there and brought them so much business. I am not shocked that this happened but I am shocked that it happened to me. Unprofessional; terrible gym and business.

Source: Google

★ 3

Source: Google

★ 1

I visit this gym with the intent to join, but quickly change my mind with my first encounter with Alex. She was dismissive, texting while giving me a tour, and not enthusiastic at all. Everything seem rushed and when I asked question she was very rude with her response.

I worked in customer service for over 20 yrs and this was one of the worst customer service I experienced. After reading all the reviews it confirmed what I experience. The young lady in the daycare and one of the trainer there were very welcoming, but Alex definitely wasn’t.

Source: Google

★ 5

This is my home gym, I get my best and my most workout here.i live life on the road so I can’t wait to come home to workout. I’ve been a member here for a little over three years and have seen several managers. However the way the facility is being ran now exceeds my expectations, that’s in part by how I see Alex stay on top of things, I personally witnessed it. The restrooms are cleaner even if she has to clean them herself of which I’ve seen her do and many other factors that I’ve observed while working out there that she and her staff has done. Simply said taking initiative, to run a constant operational facility. Good job Alex and your staff, believe it or not people are watching and appreciating it too! At least I’am

Erik W.

Source: Google

★ 2

I use to like this gym but majority of (not all but just about) the female staff have funky attitudes. They recently changed their policy where you can no longer bring a guest for free with the $25 membership. I wasn't aware and had one of my friends come join me for a workout. As we walked past the front desk a male worker stopped my friend and asked him if he signed in & my friend told him that he was my guest. I asked the male worker if they changed the policy and at that point a big sloppy, wide back, bison built female employee responded "yea, and we sent out emails and there's fliers posted about it all over the gym." Mind you, I was not speaking to her, I was speaking to the guy who was originally addressing my friend. When I asked her where the signs where about the change she ignored me and stormed off to the back. Canceled my membership and I advised everyone I know not to go to this specific location.

PS, you can't find me in your system because I CANCELED MY MEMBERSHIP. Like I stated in my original review. And if your guest policy has always been the same, that shows how careless your staff is because I brought a guest with me for free for the past few MONTHS that I had my membership. So it sounds like they have issues with safety as well, because they let anyone just walk in. Would NOT recommend.

Source: Google

★ 1

I took my son to visit the gym with plans on signing up. The employee that helped and greeted us was Kyle. He was very rude brushed us off was more worried about his phone than us. I've had friends and family work out there in the past and they all said they had bad experience with the staff. If Kyle wasn't worried about his phone more than me , my son and I would be members now.

Source: Google

★ 5

Alex has been an amazing help with keeping the gym clean and reorganized.

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★ 1

Very rude staff who banned by sons membership, who is a minor, and never informed me about this. When I showed up to ask about it, they told me I had to leave immediately because we are banned. They never provided pictures or proof that this was even my son.

How am I supposed to discipline my son who is 16 about being banned from a gym, when I can’t get answers from the staff.

Unreal how unprofessional they are! Alex was the manager who completely disregarded/embarrassed me and my son in front of staff and members.

Source: Google

★ 5

i workout here 7 days a week.. i’ve been coming here for 3 years. i love the equipment and the 24 hour access.

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★ 5

Great place to go. Staff are great.

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★ 5

Excellent equipment. Staff was professional and courteous and very knowledgeable about the facility. Employees kept building clean and were also continuously working to keep it clean. Love the facility and environment.

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★ 5

Álex has been my most favorite employee across every gym I’ve been too. It’s gonna be a sad day when one of us has to leave this gym

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★ 5

Been a loyal member since the gym opened up.. I’ve seen many GM’s come and go but the new one has definitely made both and impact and a change.

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★ 5

I went to highschool with alex and its crazy to see what an impact shes made in this facility. Not to mention the state of the art equipment

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★ 5

Absolutely amazing staff, club is beyond clean. I love the state of the art equipment and all of the variety of group classes they provide. Alex the gm is also extremely helpful with everything!

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★ 5

Alex, the New General manager has made such a positive change in the club since starting in this club a couple months back. Complete 180.

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★ 1

don't trust bad service watches before you sing contact red .

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★ 1

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★ 1

Been in contact with the owner of the Club4, Mike Elinski, about this location. Also, very grateful for Club4 Baton Rouge for assisting me with the cancelation process.

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★ 5

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★ 5

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★ 1

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★ 2

I pay extra to have the 24 hours access at this gym and on top of being charged maintenance, the bathrooms are NEVER clean nor have supplies. Gym has declined over the past year tremendously.

Source: Google

★ 5

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★ 1

Horrible experience the first day I signed up was the day I canceled the gym is dirty and they allow teenagers to literally run around the gym and play all night leave booksacks in the gym floor and sit on machines and text. The staff their is too busy hiding doing nothing

Source: Google

★ 1

I am writing to express my deep concern and dissatisfaction with the current state of affairs at Club 4 in Kenner. As a loyal member I have been increasingly disheartened by the deteriorating hygiene standards and the unprofessional behavior displayed by the new manager, Alex.

My experiences with Alex have been consistently negative, as she exhibits a lack of courtesy and professionalism that falls short of the standard expected in a customer service role. During my recent encounters with her, I observed a dismissive attitude and an evident disregard for the concerns raised by members.

One pressing issue is the hygiene matter within the facility. The unsanitary conditions near the Smith machine and the persistent absence of cleaning supplies raise serious concerns about the overall cleanliness and safety of the environment. It is disconcerting to encounter such issues, especially considering the potential health risks they pose to members.

Additionally, the unavailability of essential amenities, such as toilet paper, is an ongoing problem. When I approached Alex for assistance, her response was both unprofessional and discourteous. Her reluctance to promptly address the issue and the audible display of frustration create an unwelcoming atmosphere for members.

On a positive note, I would like to commend the exceptional service provided by the daycare staff and acknowledge the efforts of the red-headed lady (dont know her name but shes a sweet red head) at the front desk, who consistently demonstrates a helpful and customer-centric approach. Perhaps, sharing her approach with Alex could contribute to improving the overall service quality at Club 4.

In conclusion, I believe it is crucial for the management team to address these concerns promptly. As a dedicated member, my intention is to see Club 4 maintain its reputation for excellence. I appreciate your attention to these matters and look forward to a timely and effective resolution.

Source: Google

★ 5

Love the gym and the accessibility. Only thing missing is an indoor track

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★ 1

they need to pay there workers good so they can enjoy what they do. low class service right now.

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★ 5

I love working out here! People are nice. Plenty of equipment

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★ 5

I have been a member here for a really long time. The staff is always very friendly and curious, the manager Alex showed such patience and professionalism when helping me with a billing issue during an extremely busy time at the front desk.

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★ 5

CLUB4 has great staff, convenient location. The facility itself is great and it's 24/7

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★ 5

i love club4. My uncle showed me this club and i loved it ever since. The front desk associates are all super friendly and make the environment as great as it is.

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★ 5

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★ 5

Alex was very helpful and answered all the questions I had. Great team work here!

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★ 5

This is such a great gym. The staff members are all so kind and welcoming!

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★ 5

Zumba is my favorite

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★ 5

CLUB4 Fitness is the ultimate Gym in Kenner. We love this place and we love the people that work here. Especially the coffee club and the new management! Come check it out.

Source: Google

★ 1

I have been a member of this gym for quite some time, but I can no longer stay silent about the appalling conditions and unprofessional behavior that I've witnessed lately. This gym has reached a new low, and it's time to share my honest feedback.

First and foremost, the cleanliness of this place is a disgrace. The gym floor is constantly littered with trash, and the workout machines appear to be in a state of perpetual neglect. It's obvious they haven't been properly cleaned for a long time. And don't even get me started on the bathrooms – they are a horror show. I've encountered the same clump of hair in the shower on my last few visits. That's just unacceptable.

To make matters worse, the staff's behavior is nothing short of shocking. Instead of being helpful and professional, they lounge around, cracking inappropriate jokes, and even mocking the gym members. The atmosphere they create is one of discomfort and disrespect.

But the icing on the cake is the new manager, Alex. Her attitude is beyond awful. She seems to relish in flaunting her authority and treating members and staff with rudeness. Witnessing her interactions has truly put a bad taste in my mouth. It's a shame that she doesn't channel some of that authority into ensuring the gym's cleanliness and overall improvement.

In conclusion, my experience at this gym has gone from bad to worse. It's disheartening to see a place that should promote health and well-being fall so short in terms of hygiene and professionalism. I sincerely hope that this review serves as a wake-up call for the management to address these issues promptly. As it stands, I'm seriously considering taking my membership elsewhere, where I can actually enjoy a clean and respectful environment.

Source: Google

★ 5

Love my experience at club4!! Staff is super friendly and helpful and my kids love the play area in the kid care!!

Source: Google

★ 5

Front desk staff is great!! I have such a great time working out here. Alex was very nice.

Source: Google

★ 1

This is your typical "friendly, helpful, gym" when you are signing up. Now that we are cancelling, they refuse to help. I went in and cancelled the membership in May 2023. I asked for a receipt of the cancellation but was told there was nothing to give me and that I would receive an email confirming the cancellation. Never received an email but assumed it may have went to Spam. Currently receiving emails stating that I have a past due amount for the months of June - present. Called the location to ask how could I have past due amounts. The lady said I would have to pay the past due amounts to cancel and that I would have to come in to cancel. I explained I did this already. She said she is unable to help me over the phone. Don't join here unless you want to be given the run around and waste your time.

Source: Google

★ 5

Gym is amazing and the staff is incredible. I look forward to working out! Machine are top of the line !

Source: Google

★ 5

my daughter recommended i join this club. i gave it a shot on the three day pass, really nice place and really cheap for everything you get. staff is friendly they offered me a tour and showed me everything that came with my membership.

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★ 5

I had been waiting for some of the workout machines to get fixed, and finally they did! I also noticed Alex is super sweet and helpful and my husband and I are thrilled she speaks Spanish.

Source: Google

★ 1

Worst manager ever I seen in my service industry experience kenner branch assistant manager Alex showed her anger , bossiness rude approach and careless attitude towards clients. I choose to introduce my friend gym she was so disrespectful and bad in her tone / behavior top of that her manager after addressing the whole situation. He told he you did good and bath did say sorry and apologized to their behavior . And Alex told me planet fitness gym is giving better service, membership and price you should join there . She gets pays from club for fitness but prompting planet fitness. So I took her advice and forced to myself not taking this nasty way of treating their Almost one year old client . Few months before also one of staff member stole my bank account information and charging me on my account for two memberships. When I found out I had very bad experience to resolve and I had to take complaint to the police action then they took that matter seriously. So be aware to get stolen your account information and getting worst manager. Don’t know how she got hired or how after knowing what she is doing to the clients as new assistant manager and kissing clients still there . Waiting for there apologies manager and Alex assistant manager. They owe big time and this way they will shut down soon and the she can be manager for her own anger and rudeness

But she saved me and my friend . Not to deal with them anymore. I canceled my membership and told my bank can’t charge me for nothing .

Source: Google

★ 1

I was about to join this gym but thanks to the rude manager Alex she saved me to join this place. Thanks to her I am not going to waste my money.she advised me and my friend that planet fitness has better membership so we should go there not here. Now I am curious she works for club fitness or for planet fitness.

Source: Google