★ 5

Let my tell you a little bit about my gym! I've been going to crunch for 3 years now religiously.. the STAFF are absolutely AMAZING! The friendliest group of people I've honestly ever met.. it doesn't feel like I'm going to the gym it feels like I'm coming home. The impact these people have had on my life is unmatched and I honestly don't know if they really even realize that! Hands down the best gym I've been to and I've been to plenty of them! Just go sign up... you won't regret it!

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★ 4

Great staff, friendly new manager is attending to issues of the past very well, assistant manager Blane equally so, plenty of equipment, fairly clean. Would appreciate folks’ gym etiquette-racking weights, tossing trash in receptacles, refrain from constant filming. It’s everyone’s fitness center.

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★ 5

I am super impressed and excited to become a member here. Sky was did my tour and she was awesome. We are practically besties now. The deciding factor is the daycare of course. I must admit I wasn’t able to commit in the past to a
Gym due to having a small child. I am eager to get started

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★ 5

I love the night community at crunch !! The employees , Sophia and Schy are always friendly and welcoming !!

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★ 5

Awesome check in. Outstanding atmosphere. Savaiah is outstanding with new members.

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★ 5

Savaiah was really helpful and showed good customer service.

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★ 5

The place feels exceedingly welcoming and friendly. All of the staff were kind, attentive, knowledgeable, and supportive, along with the colors and space being very warm and inviting.

If you come check it out, I highly recommend the hydromassage machines, they're beyond phenomenal.

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★ 5

If you’re looking for a gym with a great atmosphere and energy this is it. The staff is so welcoming and friendly.

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★ 5

Thank you Blaine & Key!!!! They were extremely knowledgeable & all around great representatives! I appreciate you guys taking the time to answer my questions today. I’ll definitely be back! 10/10 highly recommend!

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★ 5

Latoya

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★ 5

Latoya the best ever she is always there for us 😍

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★ 4

I really like Crunch, it's easily the best gym I have ever been to. It's very clean and the maintenance team works fast. It has free weights and many options for working out. There were some problems with the men's room sauna from time to time but other than that it's a great gym! If it weren't for those men's room sauna issues it'd be 5 stars!

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★ 5

Great gym to workout in. Cam at the front desk did a great job helping me set up a guest VIP pass.

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★ 5

Saviah and Schy are great and great people.

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★ 5

Crunch Fitness is a great place. Latoya has a great personality and treat customers like they are family. S/O to Latoya. Crunch is always clean and comfortable to workout at.

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★ 5

Amazing gym! McKalyn is the best Professional and big smile!

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★ 5

Great atmosphere. Clean gym. I appreciate the staff for keeping the floor and bathroom clean. I always see Toya re-racking weights and cleaning up consistently. Also, always eager to help thanks again !

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★ 5

Been here almost 3 years and they have the most versatile equipment around. Busy as heck around 5pm though lol

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★ 5

crunch is literally my favorite place to workout, the staff is AMAZING. they make you feel like you’re at home. Mckayln in particular is one of my favorites. her bubbly personality and joy she brings really set the tone in the place

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★ 5

Sophia customer service is great.

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★ 5

The employees are very friendly I love this place Savaiah and Sofia they are so cool

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★ 5

The front desk associate Schy was very helpful!

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★ 5

Management super helpful! Plenty of equipment! Awesome gym!

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★ 5

Gym is clean and schy is the best in management.

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★ 5

Schy showed me around whenever I came down for work and helped me out

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★ 5

Crunch Baton Rouge is very clean and available
S/O Latoya always friendly

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★ 5

I had a few questions about my account and Associate Manager Blane was able to find the answer I needed and made the change!
He is absolutely amazing, this is hands down my favorite gym.

Thank you Crunch Fitness for everything, and thank you Blane!

Source: Google

★ 5

Such an amazing place to work out! Love the people and the culture especially the staff!! The staff always makes me feel welcome especially a young girl named Sophia!!so sweet and nice!!

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★ 5

Love the atmosphere here. The staff is wonderful, especially Blane, who has been incredibly helpful whenever I need

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★ 5

I’ve been attending the Crunch Baton Rouge location for bout a year now and it’s one of the best gym spots I ever worked out at. The staff (Blaine) and members are very cool people and it’s just a great environment to be around in. Definitely would recommend 10/10 👍

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★ 5

Great facility!! Awesome staff especially my girl Savaiah who thoroughly helped me sign up for a kickoff with the best personal trainer. Defiantly the best gym I've been to in a minute!

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★ 5

I love working out here. I can verify that this gym is clean and welcoming to all members. The staff is working 24/7 to make myself and other members feel like family, which I love!!! I met Schye at the front desk and she answered every question I had and broke down the competitive membership options that they offer. I cannot recommend this gym enough to people stopping by in the Baton Rouge area.

Source: Google

★ 5

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★ 5

I had a great workout here as a guest recently while traveling. I was made to feel right at home by Blane and Schye. They were super friendly, while offering helpful advice! Very clean place with seemingly smooth and organized systems in place. Highly recommend to anyone in the area, great environment!

Source: Google

★ 5

Latoya is a great team member she deserves a 5 star review she is so patient and nice

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★ 5

I always have an amazing experience at this gym. The facilities are amazing and the staff (specifically assistant general manager Blane!) go above and beyond to help their members. Fantastic experience, can’t thank the staff enough. Love coming here after work, 10/10

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★ 1

Crunch collects minimum $10-$20 monthly from thousands of customers in its Baton Rouge location. While you’re doing the math on that, this is how CRUNCH thanks its customers; filthy restrooms, filthy equipment, empty soap dispensers and hand sanitizer dispensers that stay empty for months. Unbelievable

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★ 5

Buen lugar para ponerse figura

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★ 1

After the experience I had, I'm definitely cancelling my membership. I cancelled my personal training services the beginning of July. July 25th I was still charged $270. They kept saying they would give me a refund. Fast forward today another $270 was taken out and I still haven't received the refund from July. Their response, "we don't have a PTD, and we can't process refunds." UNACCEPTABLE AND UNPROFESSIONAL!!!!! $540 taken for nothing......

Update: Still no resolution. I'm still out of $540.00. I have been calling and going to the gym and no one can help me. I have sent two emails as well.

Update: They only refunded me $270.00. I never got the other $270.00 back.

Update 10/07/2025- still never got my $270.00 back

I wouldn't recommend this gym to anyone

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★ 1

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★ 3

Pros:
-Lots of machines, free weights, and squat racks
-Cheap

Cons:
-Allow cameras/filming, lots of wannabe influencers with tripods blocking aisles
-Broken machines don't get fixed quickly
-Haven't replaced broken bench in men's locker room in over a year
-Terrible techno music

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★ 5

Great trainers cleaned gym with state of the art equipment.

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★ 2

Have been a member for two years. When i first joined it was great. The last year or so it has gone downhill and seems to be getting worse. All of the reviews about machines being broken is 100% accurate. The remain down for months at a time. It is impossible to get a full leg workout in at this gym. The facility itself is great and the equipment is fantastic (when its no broken). Plenty of free weights and platforms. Not enough attachments for cables and the attachments they have are not in the best conditions.
The floor is bubbling in some spots especially around the bench area. The mens locker room is always absolutely disgusting. I have seem the same chunk of nasty hair in a sink for 3 days straight. Urine always on the ground. Out of paper towels and soap all the time. Slime building on wall under hand dryer. The bench in the bathroom has been missing for at least 4 months. You would think they would replace the bench so you dont have to put you stuff on the floor that never gets cleaned. I canceled my membership and will be going elsewhere.

Source: Google

★ 1

Fraudulent charges, don’t sign up for this gym they will charge your credit card regardless of whether you cancel your membership or not.

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★ 4

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★ 1

I am posting here because unfortunately after several phone calls, in-person trips, emails, and a lot of stress, this Crunch Fitness establishment has done nothing to help me. (TLDR at the bottom of this post)

For context: I took an internship last summer here in Baton Rouge, and figured I would stay on top of my fitness goals while I was here for 2 months.

I was supposed to sign up for the month to month, but I guess even their website is confusing, as I accidentally selected the 12 month membership. I thought, oh well, honest mistake. I can talk to someone here about it. So I did. I was told I had to wait the full twelve months before closing the account. I chalked it up to a loss, and asked if I could fill out paperwork to get my membership cancelled in June of this year, at its expiration. I did sign papers (IN A GREEN NOTEBOOK NEXT TO OTHER CANCELLATIONS IN CASE SOMEONE WHO WORKS HERE ACTUALLY READS THIS), along with one of my colleagues who I was with at the time.

I eventually called again at some point last year to confirm the cancellation. Fast forward to July, and I was still getting charged for payments. I paid it, thinking maybe it would be the last.

There wasn't an option online to cancel under my account, so I figured I was ok. So I called to double-check, and was promised my membership would be closed by an assistant manager on staff. I understand that there is a policy that restricts cancellations to in person only, but seeing as I am 4 hours away from this place at all times by now, that isn't an option. You can check my visit history and confirm I haven't been in over a year. Hence the paperwork filled out last year, as a precaution for this happening. It is now August, and I am still getting charged. I have blocked all future billings from this establishment, and have been getting email after email about late fees and penalties. I sent an email to support, to no answer. So now I am here.

TLDR: This location does not care about you. They will not take you seriously, and they will rob you blind if you aren't careful. Customer support treats you like an annoyance.

Also, the reviews about the equipment is spot on, half of it is broken, the spa area smelled like sewage when I went, and the water station barely worked for the whole 2 months I was there. Avoid this location at all costs.

Source: Google

★ 1

So about a month ago one of the employees told me that they canceled my membership online before my 30 days was up. Never told me that I had to go in person to cancel my membership. I wake up this morning and over $80 was taken out of my account. Manager would not talk to me on the phone but instead had me on hold to talk to an employee very unprofessional. You should always tell a customer that they have to show up in person to cancel their membership. Such a shame great gym but horrible customer service.

Source: Google

★ 1

One of the nastiest gyms in BR. Never cleaned, no paper towels to clean any equipment. Broken equipment for months at a time. Staff doesn’t care, only a couple good trainers who actually care to do something. None of the members clean up after themselves. The sinks in the bathroom are brown as well as the floor.

There has been multiple weeks without any cleaning supplies, you can barely even get soap in the bathrooms
Cancelled my membership after being a member for years and also working here. It’s trash. And they hit you with more fees when you cancel beware

Source: Google

★ 1

I recently moved to Baton Rouge, so I used a visitor’s pass to check out the gym. The crowd started to arrive around 4:15 am & by 5:00 am it was ridiculously crowded. Many of the machines were broken. Most of the paper towel dispensers & disinfectant sprays were empty and the host/employee was the opposite of friendly. I also noticed that most of the guys carried their gym bags around (from machine to machine) and that’s a serious problem. I had to look down while walking to machines just to make sure I didn’t trip over someone’s bag. The only positive I would say is that it’s a large beautiful gym with a lot of potential. I hear other location are better, but this one isn’t worth the membership.

Source: Google

★ 2

The gym itself is ok. They over charged my card. Left my information with the front desk. Never got back to me. Came back asked several times to speak to the manager. Either they are never available or in a meeting. Left my number . Absolutely nothing. The front desk unfortunately are a Lil rude. Its half and half. I wish it was a lot friendlier. Oh well.

Source: Google

★ 1

Decent equipment when it’s working and a couple of good trainers. That’s the only positives about this place. The equipment stays broken for months at a time. The gym is always dirty with trash everywhere. The bathrooms are disgusting. The staff makes no effort to pick up anything or replace paper towels when they’re empty or spray bottles when they’re empty. I blame it on poor management. It might be cheap but you get what you pay for. I have been a member for a few years and kept telling myself it would get better but it hasn’t. I’m giving up and looking for a new gym.

Source: Google

★ 3

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★ 3

Decent gym with a good variety of equipment but the upkeep here is horrible. If you workout in the early morning there’s no paper towels to wipe down equipment. The locker rooms & gym floor are wrecked with trash and there’s been equipment broken in this gym for months. Not to mention I've been maneuvering around screws in the locker room floor that still remain from a broken bench. Instead of installing a new bench there’s just a wet floor sign placed over the exposed screws. Cmon man. The staff is pretty chill though. So thats boosts this rating to 3 stars lol.

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★ 5

Very nice staff and a wide variety of classes and equipment! Very good personal trainers!

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★ 2

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★ 5

Great gym, been going since I moved up here 6 months ago. Nick F. The manager is always adding to the great experience by being friendly, professional, & always helping gym members.

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★ 1

Machines are constantly broken, seems crazy to spend $90 annually for them to never replace/fix things. Everytime I come the leg extension/leg curl is broken. Vibes are good and employees are chill, they have plenty of amenities for the price. Not nearly enough handles for cable machines, not a single wide MAG handle for any back workout and that’s super lame. Edit: had to come back to this review to lower my rating. Nothing has been fixed and I workout at least 4x a week. Went to workout 3 days ago and this time both of the only leg extensions were broken, leg curl was broken, hip abductor was also broken. So trying to do leg day is pretty much non existent after hack squat, hip thrust, and squats unless you just want to do free weights. Also they actually have 1 single MAG grip that they keep behind the counter, which is totally fine but regardless still not enough by any means. Whoever manages this should start fixing things immediately but I doubt that’ll happen. Will probably switch gyms soon.

Source: Google

★ 4

I have been a member for about 3 months. I would have given it a 5 star if they were to open at 4 a.m for people, such as myself, that only have time to go in the early a.m. I travel for work and I have noticed people eagerly waiting for it to open here and the one in Ridgeland, Mississippi. Just a suggestion. Overall, wonderful gym.

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★ 4

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★ 5

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★ 1

The restrooms and the floors are always very dirty. The equipment is always broken. Its probably easier to become president than it is to cancel a subscription here. Glad I left.

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★ 5

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★ 1

Training is such a joke

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★ 1

No customer service skills at all I went to the counter twice to get help with the hydro bed. the guy at the counter ignored me and another young lady for at least 5 minutes then lifted his head to say “I’ll be right with you “ I just felt that was very rude if there is a customer waiting on you you should Acknowledge them. So I ended up walking away and trying to till the young lady was available to help me but she was no longer at the desk . So I went back to the guy but this time him and another employee were having a conversation he saw me and continued his conversation till they were done then came to help ! AGAIN very rude I work in retail that’s not how you treat a customer

Source: Google

★ 1

I have never even been to this gym — or to that state — yet they keep charging me and threatening to send me to collections. I had to pay $69 just to avoid this, and that’s not even the main issue.
I tried to resolve the situation over the phone multiple times: either no one answers, or they answer and promise to call back but never do. I sent over five emails requesting to cancel the membership.
However, they require you to either cancel in person or send a physical letter — which is ridiculous because I have never even been to that state.
They make it extremely difficult to cancel and refuse to properly assist customers. Stay far away from this gym!

Source: Google

★ 1

Worst gym I've been to. Everything is dirty, rude staff and gym equipment in poor shape. They will trap you with fees and won't return your calls or emails. Worst experience.

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★ 1

They can't keep cleaning supplies stocked. It's kinda nasty.

Edit: To the owner who replied. I can only take that comment as intentionally obtuse. The place is constantly missing paper towels and sanitizer throughout the gym. It's gross.

Source: Google

★ 5

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★ 5

Truck driver passed from here It’s a clean gym with Goode machine 👍🏼👍🏼👍🏼

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★ 3

Friendly staff. Good equipment - unless you want to do leg extensions. One is broken 100% of the time. It has been broken the entire time since I started 3-4 months ago.

The other(better one) is only broken 86% of the time.

Source: Google

★ 1

Terrible customer service , machines are always broken , and provide no help at all regarding membership cancellation.

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★ 2

I went into the location because they don’t allow to cancel your membership over the phone. The lady at the front had nasty attitude and stated she wasn’t able to process it , so I would have to wait on someone else to come up. One associate was on lunch and the other was on a call. I asked how long would it be before someone could help me she caught an attitude.

I was canceling my membership because theirs only one location in Baton Rouge and it’s always too packed during the times I’m available to go. So once I get there all the equipment I use are being utilized. This happened on several occasions so I just made a decision to cancel the membership.

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★ 4

I haven't been to yoga since I saw the footprints in the yoga room that had not been cleaned up for a week and the smell of mud.

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★ 5

You will NEVER leave crunch and say “man I regret coming here” lol

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★ 1

I cancelled my subscription they kept billing me. I went again to the manager to cancel. Now 2 years after I cancelled I get I message from a dept collector bad business bad gym

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★ 2

This Branch is very dirty compared to to the one I regular visit in League City. The restrooms and shower and saunas very dirty! and smell. Travel for work was Tuesday, Wed, Spinning Instructor awesome class!

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★ 1

Crunch is a great place to work out at but horrible when it comes to communication and assistance concerning membership payments. When the snow hit Baton Rouge towards the end of January, I went into Crunch days earlier and informed them that I wanted to make a payment arrangement for my yearly fees the 1st week of February, which would fall on the 6th or 7th, and was told 'my account was notated'. I went ahead and made a payment for my monthly fee in cash during that time (they were set to come out on 2 different days). 2 to 3 days BEFORE I was set to come into the gym to make the payment, my account was drafted and I was assessed nsf fees, etc. When I called and asked what was going on because I'd already ok'd my payment with them, I was told "We have no control of what our 3rd party company does." I was NEVER TOLD about a 3rd party company until my issue happened. I informed them that after everything was corrected, I would come in and make the payment in cash which didn't happen because they attempted AGAIN to make the payment. By this time I was pissed! I called them and tried AGAIN to get my payment straight and even asked for phone numbers that they don't seem to have to speak with ABC (aka '3rd party) or management (they don't have that either) to see what I can do to get my account straight. After all of this and having 'more' late charges assessed because 'someone forgot to add them on' (is what I was told today), I cancelled my membership on yesterday. I also found out today that this crap affected my credit! I made SEVERAL calls this morning to speak to a manager or get a number for the general manager and was told that I would get a call back only to get a response from the person working the desk. So if this is how you're going to treat your customers, it ain't worth coming there.

Source: Google

★ 1

I'm December of 2024 i signed up online for a Peak membership. My first visit was on or around January 3rd. I was introduced to a personal trainer. The trainer and I discussed an option that we were going to proceed with. Upon going to fill out the paperwork, the PT manager stepped in and asked had i been informed of the current deal. He offered me the option of 3x a week for the discounted rate of $135. He said next i should pay $270 and following that I could downgrade should I choose to. I then explained i could not pay the 270 until the 28th of the month. This date was agreed upon. At that point he gave no further information and left the, new to the company, PT to do the paperwork. I signed Edgar Iwas asked to based on the above discussed arrangement. When the 28th of January came $270 was taken out of my account as planned. Then, on 2/11 another $270 was taken out. I immediately upon seeing this, caked the gym. I was informed by an employee that they would put a manager on. Said manager stated they were surprised money had been taken out. I was told i could speak to a manager to get the charge refunded but in the meantime I could contact my bank. I did so and reported it as an unapproved charge. The bank looked into it and refunded me my money. After this I was then told at the gym that iowed that money because it is supposed to be paid every two weeks. I was not informed of this when I signed up. After this, I said that I wished to downgrade my PT plan. At this time I was then informed I could not downgrade to 1x a week because that was a 6 month contract. Also something I had not been previously informed of. At this time I exasperatedly agreed to 2x a week. My PT and I spent a long time discussing in great detail what this would entail, how much money it would cost, how many more payments i had, and how much longer we would work out together. This was $200 x 2 installments, and our contract would lead us to the end of March. On my contact it states that I paid $200 and had a balance of $200. At this time I also made it clear that I would cancel my overall membership before April's payment, because I was so distraught by all of my dealings with Crunch. I went to the desk and tried to cancel. At this time I was informed that I needed to wait until March to cancel. I very specifically asked for a specific time I should cancel to be sure not to be charged for April. I was informed that I should just come "some time in March." On March 11th I informed the front desk that I wished to cancel before April. She told me I couldn't do that because there was a 30 day window.... I explained myself and she said she would see if they would overwrite it and allow me to cancel anyway. At this time she realized my PT was still in there therefore it would not allow her to cancel. The trainer came over and tried to help but was unable to, so he got the PT manager. The same one who had given me misinformation at the beginning of this whole thing (In January). At this time the manager looks at the account and informs me that I actually have 3 payments of $200 each to make and my sessions would lead into April. I disagreed and explained what had taken place when signing the latest contract. He said that the trainer was misinformed and had counted wing. That I had only paid half of my installments. I again questioned this. He repeated the same information. At this time, very upset I left the gym. I am writing to point out all of the discrepancies in the process and the poor communication as well as training of his employees on the part of the manager. The manager also took no responsibility and kept putting it on the trainer who was I'll trained and misinformed. After all of this I feel as though I was greatly taken advantage of and extremely mislead.

Source: Google

★ 1

Very bad fitness center scammer just wasting money ripoff…This is for my son he canceled the membership after cancellation now they charge $1280.00 I am having financial difficulties I am having problem with my credit card company..

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★ 5

Great gym, plenty of space, the widest variety and best quality equipment in BR.

8+ Olympic platforms
About 8 benches
Dumb bells to 120s
Nautilus machines adjustable take off points on bench m press shrug d lift. Adjustable seats on lat machines.
Many more machines and stations

Members and staff are friendly. This is not the case at other gyms. Many other gyms in town like max ,y, and spectrum are much smaller and seem in my opinion to have a crowd psychology of psychological suppression or controll.

Crunch accepts all potential members wether beginner or advanced. This is not the case at many other gyms. This may be why Crunch seems to have more advanced lifters , which seems to be good for the crowd psychology of getting strong.

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★ 5

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★ 4

Main reason for joining Sauna has been down for over a week so heartbreaking

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★ 1

The equipment and gym itself is cool. I did enjoy when I am able to go. I don't have a problem paying for what I want but don't like how they handle business. I had the highest membership but barely went and all I ever use was the weights and sometimes the elliptical. So I decided to keep my membership but drop to a basic which I went in to change. The person I spoke to did, but it didn't reflect the first month, and after it didn't reflect this month, I went in to cancel my membership and then they said only a manager can do it, so I had to come back. So I did that, now they are saying I will be charged another month, but I don't want to. It's cool, because their business will start to decline, because I got Someone who will fight it since I won't act out like I could. Don't get involved with this gym if you don't want to get robbed by a business.

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★ 4

Nice staff, clean environment, lots of well maintained equipment. Not much more I could ask for from a gym. Have to edit this review and take a star off. Don't see any reason for classes to be so loud that I can't discuss sets and reps across the gym from the class

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★ 1

Do not join this gym. They are a scam. The 2nd month I was charged $50 the third month I was charged $110. They do not want to give a refund. It's a money scam Do not join this Gym! Planet fitness is better and no hidden fees!!!! The manager also never emailed me a cancelation.

Source: Google

★ 5

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★ 4

So far I have been coming for almost 2 yrs and it has improved since the new manager has came things are working more and he does his job to the fullest as he can

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★ 1

Drove up to the gym at 2:45 am this morning (Monday) because your hrs on Google say "Open 24 Hours" on Monday, only to find it closed. I mean, really?? Granted, most of us were 6 yrs old when we learned to tell time, but wouldn't "open 24 hrs on Monday" mean you are open from 12:01 am Monday thru midnight on Monday? Please fix your hours listed on Google to match those I eventually found on your website. People driving late at night/early in morning up to your gym to find it closed when you are claiming it is open 24 hrs is lame. Come on Crunch, I want to like this gym, help me out here.

Source: Google

★ 1

I love Crunch, but visiting this one was not a good experience. Locker rooms were nasty and bathrooms not clean. Equipment looked to be 10 years old with no maintenance.

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★ 1

I did a free trial membership. I tried to cancel but it was not available anywhere on website or in my email. I’ve called several times no answer. Now crunch fitness says I owe 194.65, I’ve never visited the gym. I will be filing a complaint with the consumer protection office

Source: Google

★ 5

Excellent gym! Polite staff. Plenty of weights.

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★ 1

How are you closed on Christmas Day? I lived in Denver,Phoenix and Houston never seen this. The comments tell me everything I need to know.

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★ 1

Prince was a very disrespectful employee on airline hwy , I called today and canceled my membership …

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★ 3

Several machines out of service for too long.
Restrooms cleanliness less than appropriate

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★ 4

Clean, everything working, sauna is okay.

The only thing is they should keep open 7/24. Please.

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★ 1

I did not received help with a missing expensive item of mine that I may have left at Crunch. I asked 3 times for help and to have a look at the cameras to make sure I left it there and to see if someone picked it up. They told me there was nothing they could do. mm? Pretty sure the ball was in their court. I even have the time stamps of when i entered and left so it wouldn’t have been long. I’ve been a loyal customer for over 2 years and the only time I’ve ever asked for help, I did not receive any. Disappointed.

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★ 1

I visited this location while I was in town for the week. The staff here is very non chalant acting. Not one time did they greet are seem welcoming when I came through. And the white guy with beard ingnored me while I waited in line and pointed with his finger instead talking to me. The gym is ok and kind of spacious. But most the paper towel was out and no sanitizer in most the bottles. I definitely expected better all the way around .

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★ 5

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★ 5

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★ 5

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★ 1

Beware I highly don't recommend this business,
They advertise a low trial price and then make it impossible for you too cancel the account. I tried to cancel the account but I have go out of town for work for few months, call each month to cancel they said I had to come in, so the intro price turn into almost $200.

Made it almost impossible to cancel, keep charging you and then want to put on your credit report, WOW.

As a Retired Military l veteran I don't recommend this company.

Very close to a bait and switch, perhaps.

Source: Google

★ 5

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★ 2

Quite packed. I started going here thinking it was so large I could always work out without waiting on equipment. But that was wrong. Also the gym only has one water fountain. Could install a few more on the bare wall near the weights and punching bags. Plenty of squat racks but only one set of leg machines. Could easily double them and remove a few of the always available and empty numerous cardio machines. And they don't open early enough on Mondays.there is at least 35-40 people waiting to get in at 5 obviously their clientele wants them to open earlier on a Monday.

Edit: if you come on the weekend, don't expect the staff to be here when it's time to open. They don't believe in punctuality. You'll end up sitting in the parking lot with your face itching after you drink pre-workout very angry.

Source: Google

★ 5

Very nice place and professional staff!! 😊😊

Source: Google

★ 1

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★ 5

Estuve visitando a mi tía en el estado de Lousiana y me llevó a este gimnasio. La sala de peso libre es enorme. Yo vivo en España y la verdad es que me encantó. Llevo entrenando varios años en diferentes salas de musculaciones y la verdad es que me encantan los gimnasios de Estados Unidos. El personal de recepción que me atendió fue super amable y pude entrenar dos días. Sí vuelvo repetiré seguro

Source: Google

★ 5

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★ 1

It’s busy but not so bad you can’t find equipment you need. But there’s lots of things that work to make it unpleasant. They will close early on Friday Saturday and Sunday despite their posted hours which sucks if you hoped to work out later and assumed you had til close and kick you out 15 or min early. And the PA system is loud and super scratchy. Not a big deal much but when they are using it for a class it’s so loud and almost painful and you can hear it through your headphones and it’s louder than your own music. Luckily it’s impossible to understand.

There’s also the surprise fees. By this is America. Gyms are working to screw you however they can. Equipment is broke a lot but it’s big gym and that’s the fault of the clients more than the gym it’s fixed within a week usually.

People are good for a spot. PTs are expensive but not pushy. Don’t request equipment it’s just not coming. Staff is nice about it though.

It’s not the worst gym most workouts are uneventful but every 7th workout or so will have something profoundly unpleasant happen

Source: Google

★ 5

Un excelente lugar para entrenar, la gente que atiende es amable y cuenta con todo lo necesario para los mejores entrenamientos que sin duda alguna de lo mejor entre los mejores 😃✨

Source: Google

★ 1

Do not join. This company tries to make it impossible to cancel your membership. You can join online but have to physically visit a location to cancel. They also charge a random $100 dollar yearly fee in addition to normal monthly payments. READ THE FINE PRINT!!!

Source: Google

★ 1

They charge you money even if you don’t visit. You go to cancel you have to pay equipment fee even if you never used there equipment. I was told everyone is charged that one time payment for the year.

Source: Google

★ 1

Do not get with this fitness place. They have 1 dollar signup no commitment and have you thinking it start on visit. I never went to visit nor used equipment or anything. I spoke with them about it wondering why my bank was charged knowing I never visited at all. They said visit or not they charge a month 50 dollars plus 150 equipment fee even though you never used their equipment. They so called waved fee for misunderstanding they later after a few months charged me again for the fees. Plus you can’t cancel without paying 150 dollars equipment fee, but it states no commitment cancel fee. Now they sending text stating they sent to claims like I owe them money when I never ever visited at all. They come up with this scam to get people to signup not knowing they still under commitment even though it states no equipment. Please be careful and pay closely attention to what you signing. Please read small print. Everything appears to be good is not. They prey on the weak. People less fortunate. Don’t fall victim like me. Thanks Now they responding that’s not true. If it is not true why when I went in and asked before months rolled by to cancel. They stated and I quote everyone is required to pay equipment fee. I asked how much is the equipment fee. They said 150. They said it’s a one time fee for the year. They stated must be payed before I can cancel. Why should I lie about this. I asked to speak to supervisor about it. I got the run around then finally I was told to send an email. No response but steady was trying to charge my card after they claimed to waive the fees. I have proof of all this. Honesty is very important. It makes me mad to respond knowing you not telling the truth. Why would I be trapped if I never visited just signed up with dollars months later 55 dollars out my account. I’m confused. Oh but can’t cancel but shows when first sign up no commitment. If you have to pay something to cancel that is an commitment. I asked why I’m paying equipment fee and never used y’all equipment? I never ever visited not once. That is wrong to do that to people and that hurts my feelings to know people are like that then to validate for yourself by saying something you know not true. Go somewhere with that. I learned my lesson. Thank you for my lesson read and fully understand first before paying or signing anything. There are predators out here who prey on the weak.

Source: Google

★ 1

This place says open and “closes” for no reason. No explanation, no warning, no posts on social. There’s always multiple broken weight machines or cardio equipment. The PT team calls almost weekly to try to sell you. Their saving grace is ONE personal trainer - Mandy.

Source: Google

★ 3

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★ 5

Clean and affordable, bustling with energy and class participation - weekend morning classes are plentiful and vibrant. If you want plenty of professional, confident women at the gym you attend, go here! I go to gyms often and see a high disparity in the men to women ratio, and sometimes that can make me uncomfortable with my body - sexist I know. Nonetheless, pleasantly surprised not the case here. Unfortunately, group classes cost extra. A wide variety of equipment and workout routines make me want to go back every time.

Source: Google

★ 5

Gyms always nice. We get in and out easy enough

Update: July 22, 2024

Just wondering if the equipment has been fixed. The last time we were there, there were a few things that were out of order or torn up (the ab machine thing in the back). Been thinking of going back but it's something I need to know and don't feel like taking that drive to maybe get disappointed

Source: Google

★ 5

I wish the Crunches were this spacious and well equipped back home in SoFlo. Clean and everything seemed to be in good condition.

Source: Google

★ 5

Source: Google

★ 1

This isn’t the first time this has happened but At 7:45 AM when the club is supposed to be open at 7 am it wasn’t. Many gym members were waiting in the parking lot.

Management needs to come up with a 24 hour key card method before they lose members to competing gyms.

It really irks me given this wasn’t the first or second time this has happened to me personally.

Source: Google

★ 1

Solo diré los domingos no habren a las 7 am

Source: Google

★ 2

Keep in mind this is just my experience after two weeks there or so. The facilities are nice and for the most part we'll maintained. The staff, however, have basically ignored me or pushed me to the side whenever possible. Signed up on line foe their high tier membership, and went in on the first day...scanned in with the app but not a single person acknowledged me on their staff. Went to use the hydro massage and was ignored for 5 minutes until the person at the desk finished their meal and came and helped. It wasn't until five visits later that someone realized that I didn't have an ID picture so they got it done and then set me up with their kickoff. Came in for that...the trainer ignored me as I stood there awkwardly as they ate taco bell at appointment time, so I went and worked out only to see in my email that they marked it complete, I guess to charge the $10. If you go to the gym here, don't waste your money or time on the trainers

Source: Google

★ 1

Wish I could give less than one

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★ 5

My second home!🏋🏽‍♀️

Source: Google

★ 3

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★ 1

I want to tell my experience with this gym. I signed up, but since I had surgery the first day I went, I felt very bad, because of my surgery, and I couldn't go even a single day. I couldn't go because I was sick. But when I was able to go to cancel it since I was not going to use it, they charged me triple, I paid them a portion and I told them that I did not need it and I told them about my surgery but they did not cancel it nor did they care about my health and Until this time my debt continues to rise because they don't want to cancel it. One of them said that he was going to put my membership on hold until I could pay that amount owed and yet every day they charge me more and more. and without having used that gym for a single day and I even returned the shirt but they continue to increase the debt

Source: Google

★ 5

Everything's is perfect expect that girl who runs the night shift just is so rude

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★ 4

This is a fairly new gym, but the sauna is always down and I think they could do a better job of maintenance. All equipment is new and works properly though for the most part

Source: Google

★ 5

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★ 5

Absolutely love this gym! The staff is extremely friendly and it is always a warm and welcoming environment. As a bigger person working on getting healthy and loosing weight, it can be daunting to go to a gym filled with individuals in pristine physical shape. However, there is no judgement here and I couldn't be more appreciative of that. Thank you!

Source: Google

★ 4

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★ 5

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★ 3

would be more stars and a great gym if all the equipment wasn’t broken. every time i come in there’s a new out of order sign on some machine smh

Source: Google

★ 3

I left PF for Crunch because I wanted more community and light, which this location provides. PF is a bit gloomy. There is always a recruitment sale here, so it's packed from 5-7. They are slow to keep cleaning materials stocked throughout the gym. Critical leg equipment is broken for more than a month. I wouldn't put anything in their lockers unless you have your own lock. There are theives on staff. I came in to an employee wearing headphones I lost and reported for several days. They deliberately lied about having them. Other staff had to threaten them to give them back. Overall, it's brighter, but not better than PF.

Source: Google

★ 1

Was a member for 4 days. Signed up on Saturday… was told I get a free kickoff session with a 3d scan…. Show up for my appt and get thrown in the scan machine… not told anything afterwards… no one-on-one with anyone. No explanation from anyone. Cancelled today and was charged a full month plus annual fee.
After 4 days!!!

Source: Google

★ 1

Charge people card without them knowing and over charges for accounts that not on there account

Source: Google

★ 1

honestly the gym stays packed. You’re waiting to use the equipment. & not to mention i had an incident where my baby was in the day care, and it looked as if a bite mark was on her back i called and they said i could come up there and when i go to them the manager says she can’t show me the cameras bc “other children were involved” but she saw nothing on the cameras. sounds crazy to me & honestly was a waste of my time bc you could have said that over the phone but okay. anyways if you’re just going to workout your choice but i definitely would not recommend the daycare bc if something happens. you can’t see the cameras.

Source: Google

★ 4

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★ 5

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★ 1

This is so stupid to cancel you have to go in person or mail a letter. How dumb is mailing a letter. I should be able to cancel on the app or by email or by phone if you accept a letter as a way of cancelation

Source: Google

★ 4

The workouts are great. Love the sauna!! Just recommend there was more convenient showers where I can put my personal belongings (soap, towels, shampoo etc.) and hot water. This am my shower water was very cold. But overall it's a good gym for the workouts.

Source: Google

★ 1

I just enrolled yesterday for the Peak Results plan. I was all pumped up to start my work day with a workout. I got a good sweat in and when it came time to shower and head to work…. this gym had NO HOT WATER in the showers! Mind you it’s cold outside!! The disabled shower is falling apart, no soap in the dispensers…I’m sure it’s became of the zip code and demographic using this location.

Source: Google

★ 5

Such HIGH ENERGY and GREAT PEOPLE

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★ 5

This place is very welcoming and has a good vibe! I am glad I was able to get my membership at the deal that was offered!! Great place to workout 💪

Source: Google

★ 5

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★ 5

My First and Best place for Gym Exercises since 2015 in New York, I was wonder when see this Crunch Gym in Louisiana, awesome 🤩 Big

Source: Google

★ 1

Price keep going up ! Going for $10 a month now up $20+ ! Gym never clean ! Bathroom so dirty !! Charge more $80 a year more !
I’m done !

Source: Google

★ 5

Its awesome

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★ 5

Wonderful people... They will work with you u like a other place I won't mention what place it is... Do yourself a favor go to crunch fitness I go see all the pretty ladies that are working there they'll be glad to help you...

Source: Google

★ 5

Good

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★ 5

AHH AMAZING GYM! I joined a few weeks ago and i absolutely love it! VERY clean facility and WONDERFUL customer service. Anytime i have A question they are always there to help. They are also so welcoming and kind! If you are looking for a Gym i HIGHLY RECOMMEND CRUNCH!!

Source: Google

★ 5

They are so amazing,!! And is very clean !!

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★ 2

The place seems a little bit dirty recently. I'm not sure what the deal is but they are always out of cleaning spray and paper towels. The manger Rob, was very tedious about cleanliness, so idk what the deal is now.

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★ 5

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★ 5

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★ 5

Great gym, love the daycare

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★ 5

Very good gym, has everything you need to put in a good workout of different types. Very good environment aswell . No judgement at all and trainers are fantastic aswell. Hands down the best crunch gym I have been too. Especially being in the location it's in still alot of equipment to use even when it's pack🤟

Source: Google

★ 4

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★ 5

Love the gym . Ppl are soo helpful and nice when asked for advice!

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★ 5

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★ 4

Love the amenities they offer, such as sauna! But dislike how crowded it gets, nonetheless, great equipment and great vibes!

Source: Google

★ 5

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★ 5

This gym, the environment, and the employees are incredible. I hope the owners pay attention to the importance of having a good crew. And it was so clean, so clean. They were on top of it.

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★ 5

Kristi and Faith were an amazing help since I was a newcomer. Sign up was easy and fast and I highly recommend starting off at crunch time.

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★ 5

Such a nice clean gym

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★ 5

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★ 5

Faith was amazing and so informative she helped me very much.

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★ 5

The exercise equipments are really good they have different kinds for all your body parts including ur back.

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★ 5

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★ 5

I love the energy and Faith was a great guide to start me on my journey.

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★ 1

This a maybe the most uninviting gym I've ever walked into. My seven-day trial quickly turned into a 5-minute trial. The front desk attendants did not smile, offer a tour or any information about the gym.

Source: Google

★ 5

L. Lewis
Came in to gym and Faith helped me with the walk through and the sign up process and she was very knowledgeable about every. I can't wait to hey started

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★ 4

Nice place 👌

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★ 5

This place is awesome. Morantay was great help.

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★ 5

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★ 5

This is the best gym I've ever been to! All of the workers are amazing. Faith the assistang general manager is truly astonishing and welcomes in gym users with such a warm soul. This place has impacted our lives in such a profound way and will always be remembered!

Source: Google

★ 5

Katie was very informative and helpful with me picking the perfect workout plan. Amazing tour guide and very friendly atmosphere.

Source: Google

★ 1

Their month to month is a scam. They require a minimum of months to get their annual fee and don’t tell you about it when you sign up. Their child care is never open when you need it. You have to sign up for their classes 24 hours in advance. Don’t join

Source: Google

★ 5

Source: Google

★ 1

My son joined last summer while here for the summer - was told he could pay monthly and have no annual fee, then was charged the annual fee, couldn’t ever get a manager to talk to, called multiple times, left messages, when it was the owner who told us no annual fee and could just pay for the summer. Put plan on hold - got charged another annual fee - can’t cancel over the phone - can’t get a manager to discuss, have to put in writing to cancel and take to the gym - my son lives out of state - just ridiculous - terrible customer service - make sure you know what you are signing up for

Source: Google

★ 5

Super clean gym and very friendly! Love this place!

Source: Google

★ 5

Best Gym in Baton Rouge Nice staff clean and never have to wait for equipment

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★ 5

Crunch was a really good Gym at least for me the tour was great she was so nice and they have a lot more exercises that are available to me now since I was previously working out at planet fitness

Source: Google

★ 3

It’s pretty okay, need more staff but other than that it’s okay. Bathrooms are disgusting, especially the men room.

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★ 3

I’ve been going for about a months and everyone is great, staff is nice and I enjoy going, but I’m getting very very tired of getting up to go and they are f###### closed, 3 times since I’ve started. Power outages or water pipe issues and I never get a heads up, an email or text would be amazing but instead I just get texted about deals I don’t care about, I would hope they either fix the infrastructure issues or at least have the decency to notify me when they are closed, because I don’t wanna drink a preworkout, pull up to see a stupid note on the door, I’d much rather a text letting me know.

Source: Google

★ 5

I’ve been here since they opened and have zero complaints! It’s a great gym with tons of machines, tons of group classes, and a great staff!

Source: Google

★ 5

Love it. It is so busy though!

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★ 1

If i could give it 0 stars I would. They have charged me the annual fee TWO times just a few months apart and I thought I had it resolved when I called and an employee told me it was their mistake and that I would get a refund within 15 days. Its been now 30 days and I go in this time and the manager Amber Marohl, who is really rude btw, and made a point to tell me “OH WELL IM THE MANAGER” wants to tell me “refund not granted” because the first charge never went through. ??? Like first i couldn’t care less if ur a manger or not, like if your a manger then shouldn’t you be able to refund me?? when i literally showed her proof on my account that I was charged two times and now they refuse to give me my money back.

Source: Google

★ 1

I just got the membership a few days ago everything is ok but these ladies that are at the entrance don’t know how to help customers i had a couple of questions and she was very rude and ignoring me just looking at her phone they should hire ppl who really wanna work there because im paying for the membership it’s not free im probably gonna cancel it

Source: Google

★ 1

Just got around to this review. I paid beaucoup money to have personal training this past year. The personal trainers have zero communication skills. They promise a fitness plan and dietary plan, but don't deliver. My trainer constantly canceled on me at the last minute or changed things around where I had to move my schedule. I had covid and called to cancel a day before and they charged me for the session..Funny how, they can get away with canceling on me when I am walking in the door, but I call them them to prevent the spread of covid and they charge. If you want real personal training, I would take my business elsewhere. This is the worst personal training experience in my life. What a scam. Total waste of money. Layne was the trainer. Beware.

Source: Google

★ 2

Nice layout but the staff is slow and incompetent. Also I have to assume that reracking weights is just not a part of Louisiana gym culture. No one reracks weights and the staff doesn't enforce it. I hardly seem them on the gym floor cleaning or anything either. The power has been out the past few days as well. I've been to crunch gyms all over the country and this one of the least taken care of imo

Source: Google

★ 1

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★ 1

i had a membership for 3 years there, i left for a year because i was in the hospital when i came back one of the workers was shaming me for not being there for a while. i brushed it off but thats not okay and now she is a manager… mostly everyone is nice but she isn’t. canceled my membership and still going to be charged for august, never again. i love it at first just because it was 24 hours

Source: Google

★ 5

Good work-out.

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★ 4

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★ 5

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★ 5

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★ 5

Great gym, large,well equipped, and well maintained. Come grab you a workout!

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★ 4

Lots of equipment. It gets crowded on weekday evenings. Sure do wish they had the "Crunch-O-Meter" working in the app so I could truly see when the busiest times actually are.

Source: Google

★ 4

I have been a member for about 5 months now. I love the group classes. I attend spin at least 3-4 days a week. Recently it has been extremely hot in the ride studio. You break a sweat before the class even begins. Clearly the AC is not working properly in the studio. There is one fan that is in use. There needs to be at 2-3 fans available. The ceiling fans seem to be set on the lowest setting as well. They gym floor and other studio is set at the perfect temperature.

Source: Google

★ 4

Source: Google