★ 5

Went to the free class and it did not disappoint!! Haas was an amazing coach and kept up the hype so well! I am VERY sore but that should tell you something because the class is only 1 hour💪🤣

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★ 5

Love all the coaches!! Vibes are always upbeat and good!

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★ 5

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★ 3

I have been a member of OTF Metairie for some time now, and I truly value the supportive and high-energy environment this studio has created through all staff, especially through Coach Alexys, Coach Vejon, and Coach Mia!!!! They push you in the best way possible, always with encouragement and a watchful eye on form and progress. I wouldn’t be where I am in my fitness journey without them!!!!

That said, I do have some concerns about the recent schedule changes. Several of the time slots that were offered when I made the decision for a membership have either been shifted or removed. I understand that changes are sometimes necessary, but it would be appreciated if member feedback was taken into account before adjusting class schedules. Consistency and connection with familiar coaches is a big part of what makes OTF special. I’m hopeful these transitions will be smoothed out with member input for the future. Thank you again to Alexys and Mia and all recent staff of OTF - your leadership is what keeps so many of us coming back!

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★ 5

Everyone here is so nice and helpful! The studio is beautiful and I feel very good after the first work out. Super excited to start a membership here.

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★ 5

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★ 1

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★ 5

I’ve been coming here for two years and I can honestly say I look forward to working out. The entire staff is incredible, the front desk girlies are so warm and inviting, remembering names and previous conversations we’ve shared. The coaches are incredibly motivating and supportive, I feel truly seen and cared about, they take the next step to personally encourage you. This location makes me feel like more than just another member, everyone here has made me feel valued and safe 🧡

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★ 5

BEST PLACE EVER!!! Coach Alexys and Dre are rockstars and make you feel so comfortable.🧡🧡

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★ 5

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★ 5

All the coaches give excellent coaching and advice, the workouts are phenomenal and the staff is always warm and welcoming!!!

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★ 5

Love this place so much! I’m feeling better than ever! Alexys is the best!

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★ 5

Great workout, awesome for quick effective workouts on a tight schedule.

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★ 5

Best workout spot with the best staff🧡

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★ 4

I absolutely love OT classes! They really give me a full body workout! I love ALL of the coaches at the Metairie location. I gave 4 stars bc I wish they would have more 8:30am classes - currently only 2 during the week.

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★ 4

The atmosphere is always cleanly. The trainers leading the classes I have experienced are always enthusiastic, caring, and personable within a professional manner. The front desk staff are also inviting, helpful, and most of them are knowledgeable about procedures and policies. I had one instance where someone could not help me with questions. Every other instance I’ve been helped efficiently. However, the biggest issue I had was that I joined during a promotion where I and the person referring me would get a discounted price. Orange theory has still never given the member that referred me her discounted price! I think OT itself, not the staff members, is ridiculous and not customer pleasing when it comes to things that may be important to their members. The staff members at Metairie location tried getting that discount. But there is still an issue 2 months later where I have the discounted membership and the person referring me doesn’t. Mind you, this person has been a member SINCE OT opened! I think OT could show interest/appreciation more towards their members that pay this amount of money. Thats why I rate it a 4/5 instead of a 5/5. Other than that messed up situation / experience, they would be ranked higher to me.

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★ 5

OTF has gotten me in the best shape of my life. I’ve tried Pilates, yoga, CrossFit, Hotworx, planet fitness etc. I travel often for work and there is almost always an orange theory within a mile of the hotel. The workouts are effective and never boring. What I love most about orange theory is tracking your progress or “non scale” victories. There’s an app members use to book classes and track your progress with benchmark challenges. I’ve seen folks complain on google about the late cancel fee… if you book and no-show you’re taking a spot from another member. I understand it’s frustrating but the policy isn’t a secret. It’s not a big enough deal to deter you from changing your life and becoming the person you want to be. I’ve been a member for 3 years and was charged once due to my own poor personal planning. Now, I wait to book when I’m in the parking lot if I know I’m going to have a busy day. As with any workout you’re going to get out of it what you put in, so it truly is about a life style change. I’m so appreciative to the coaches at Metairie and all the other OTF locations that have helped me reach my personal goals. Last thing I will say, is OTF truly is a community and it’s fun making friends with regulars.

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★ 5

If you’re like me, you're probably wondering whether to take the leap and sign up for your first class. Let me tell you—YES, do it! I started my journey with OTF Metairie in April 2024, hoping to reclaim time for myself and feel better in my body. Since then, I’ve achieved more than I ever imagined. I’ve lost 12 pounds (pictured), dropped my A1C by 3.3 points, and—most exciting of all—I've shed inches off my waist, going down a full pants size. In just a few months, I completed my first Marathon Month (pictured) in August and ranked 23rd across the entire studio! But the real victory is how I feel. OTF has not only transformed my body, but it’s also taught me so much about my own strength and determination.

So, how did I do it? A big part of my success comes from the OTF Metairie Family. The front desk staff is always welcoming, remembering your name, and checking in on you. You can also call ahead if you need a special accommodation. I have a very hectic career, and I’ve been able to call the studio to move my class if there was space in a different class. Before long, they knew my routine—like how I love to start on the rower with my OTF Besties!

The coaches are just as incredible. Coach Dre will tell you that he doesn’t ask for much while also letting you know you’re stronger than you think when he upgrades your weight. Coach Alexys will always give you some encouraging words and a dance break to a fire playlist. Coach Vejon is going to make sure your form is accurate with a caring smile, sometimes in a Hercules outfit. Each coach takes the time to understand where you’re at—whether you need a challenge or just a little extra recovery. Never have I felt that I couldn’t take a moment for myself or slow back in an effort. This includes when I’ve asked for modifications even if it was for an option that wasn’t originally presented. The OTF Metairie team truly listens to their members. They’ve asked for feedback on everything—from class schedules to fun theme days, making each class exciting and tailored to us.

Now, I know the big question—Is it worth the price? Absolutely. This isn't just a fitness class; it's an investment in your health, future, and happiness. With the right package, I believe you’ll find it’s worth every penny. The OTF Metairie staff and my OTF Metairie Family are dedicated to helping you succeed in your goals, and their passion for what they do is contagious. Don’t be surprised if you leave with a new best friend or a higher self-confidence after a new PR or signature class like Mt. Everest!

If someone doesn’t see the value in that, they’re missing out!

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★ 5

This place has changed my life in so many ways! Let’s start with front desk personnel - smiles as soon as you walk through the door! It is so easy to connect with them and they feel just like family. Then the coaches have the best personalities and ask about your day. They care about your progress in the classes and they believe in you. They always want to know if you have any injuries that may hinder you from doing your best. However, they always know that you are capable of more. The actual people that attend the classes have become family! I’ve met people that I wouldn’t have otherwise met. When it comes to charges to your card, the front desk personnel are super transparent about EVERYTHING! I look forward to coming here after work because I know that I’ll have good conversation and sweat out the day’s stressors on the floor! I love the OTF Metairie staff soo much! Anyone who says otherwise is simply an unhappy person.

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★ 4

Very clean and friendly. I’m visiting the area and was grateful for this location

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★ 5

I’ve been to several OTF’s and Metairie is by far my favorite! I always feel supported and encouraged to be better than I was the day before. I love that Coach Dre & Coach Alexys always make it a point to learn names and greet us before every workout! 10/10 would recommend OTF Metairie. 😉

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★ 5

Love my OTF family!!!!!!!🍑🍑🍑 always providing positive energy and a nonjudgmental workout environment.

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★ 5

Always a good time and a good workout

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★ 5

Excellent Total Body Workout! Coaches are knowledgable, encouraging, & friendly!

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★ 5

Love OTF Metarie!!! Coach Alexys is the best!!! Been coming for 3 weeks and already am noticeably stronger

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★ 5

Great high intensity workout and the coaches are wonderful.

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★ 5

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★ 1

I had an unfortunate experience here. I was trying to try out Orange Theory and see what it was like compared to other fitness classes around town like F-45, Pure Barre, etc. I signed up for a free class and was excited for it, but unfortunately, had something come up. I called about 2 hours in advance to cancel and they told me I would be charged $12 for not coming in.

While I understood the policy of needing to cancel 8 hours beforehand otherwise I will be charged, I think some grace should be involved. When I lived Uptown a few years ago and the same thing happened when I was trying OTF there, they said it wasn’t an issue and just rescheduled me. No charge. I ended up doing OTF there for about 4 months. Same thing has happened at F-45 and Pure Barre more recently. No problem. I’m a student in healthcare and things come up. Classes like this should not be stressful and I was wanting to see what it was like, and instead of maybe rescheduling me and saying if I don’t come in then I’d be charged, which is fair, the manager informed me that in order to get my $12 refund I would have to sign up for a membership. Lol.

8 hours is an arbitrary and unrealistic timeframe. Doctor’s appointments don’t charge unless you call less than 2 hours in advance usually. It’s a very dumb thing to do for potential new customers. If I feel I am being unnecessarily charged from the start and preyed on by the management, then of course I’m not gonna sign up. The person I was talking to on the phone also said they do it for their members too to make sure people stay on track for their fitness goals - I think that’s a bit facetious considering I’m 1) not a customer and you don’t know anything about my fitness goals and 2) that I’m trying OTF to see if I want it a part of my fitness goals, and this tactic completely turned me off from that, at least from this particular branch.

This policy has gotten someone who was interested and willing to pay $160 a month for a premier membership to only getting $12 from me and a customer lost. Maybe this tactic works in places where there are no fitness classes - but there’s no shortage of that in this city. F-45 and HotWorx are very close by too and I’m looking forward to reaching my fitness goals with people who are more concerned about my long-term fitness success than nabbing a random $12 from a student from the start.

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★ 5

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★ 5

The instructors and staff are great and courteous!

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★ 5

The coaches are delightful, the place is clean, and it’s a very motivating atmosphere and experience.

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★ 5

Excellent workout. Staff top notch. Been going for 8 months and enjoy it very much. Coaches push you.

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★ 5

Heart-pumping workouts and a different exercise routine every time I go to class. I burn at least 500 calories in most of my classes.It is definitely a motivating fitness experience for those seeking some good results.

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★ 5

Attended this location for few classes while visiting the area. Front desk- super friendly and helpful. Coaches were great. East to follow directions and engaging in class.
Clean facility.
I recommend this location.

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★ 5

It’s super clean, the stuff girls are awesome 😎

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★ 5

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★ 5

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★ 5

While I enjoy the all around workout, I mostly appreciate the support and motivation from Matt to keep pushing ourselves… and of course the playlist too is great. Matt is the best!

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★ 3

Changing my review from 5 to 3 stars. Love the staff and the workout, however with so many instructors leaving all at once (makes me wonder why as a customer) and many convenient class times for me cancelled for several weeks... all while charging me a full rate, I decided to cancel. Just bad business OTF! And such a shame bc I love the workouts and your staff is so nice!

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★ 5

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★ 5

Love the workouts ! The coaches keep you motivated to keep improving and challenging yourself.

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★ 5

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★ 5

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★ 5

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★ 5

Love Orange Theory! Always leave my workouts feeling stronger!

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★ 5

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★ 5

I feel motivated, the environment, the staff, and above all the results

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★ 5

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★ 5

Excellent

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★ 5

Best gym! Love working out at Orange Theory Metairie. Awesome staff and coaches

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★ 5

Orange Theory has made me want to workout! It's such a positive experience and everyone their is so friendly!

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★ 5

I did my first OT class last November and have been hooked since. The staff , coaches and members are the best. The studio is super clean and the equipment is well maintained. This is NOT an easy workout but I look forward to every class and the personal growth I walk away with.

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★ 5

Hey everyone Dri Tri is done with but now Hell week is coming! Be ready the studio is getting its deep cleaning today! Be Ready.

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★ 5

I love Orangetheory Metairie! I am happy to say that I have been consistent with the workouts since I joined as a founding member. The workouts are always different to keep you interested. The coaches are fantastic and the staff makes you feel so welcome. Give it a try!

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★ 5

I’ve been going here for about a month and I love it! It’s hard for me to stay committed to something especially working out but the staff, the music, the workouts just keep bringing me back! It’s a big deal when you book your next session as soon as leaving one- that’s how fun it is! I definitely would recommend trying a class or two because you’ll definitely get hooked!

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★ 5

Love OTF! I’ve never been a big workout person, but went to 1 class to try it out and just fell in love! It’s not a simple easy workout. It’s tough and they push you and you really feel it during the class, but then afterward you feel excited that you finished and want to go back and do it all again! Definitely recommend to anyone wanting to try it out!

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★ 5

OTF metairie location rocks! The coaches are motivating and the front desk staff is friendly and helpful! Give them a call to try a class today!

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★ 5

I love orange theory especially the Metaire location. Plenty of parking, gym is larger than other gyms around the city. The coaches are great and play great music.

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★ 5

Best coaches and staff ever! I love it so much!

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★ 5

I like that each time I come in it's a different workout still targeting full body. After 2 months I notice a huge difference in strength. I love it! It's definitely targeted for any age or fitness level.

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★ 5

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★ 5

What an awesome place to work out. Staff is sooo kind!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

This was my first time at Orange theory in Metairie, and I had a great work out class. The front desk was so nice and explained everything, then Matt the instructor was awesome, full of energy. He went over the class before it started, and made sure I know how to use the equipment. During the class, he was very motovating and cheering us up. I burned more calories in one class than I ever did at any other gyms. Great location and awesome customer service :)

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★ 1

I am pretty disappointed with my experience. I was singled out when I was walking on the treads while everyone was running and it was very embarrassing. At the time they were not letting us in the building until right when class started, so there was little to no time to express limitations to the coach. The way I see it is if I am paying the money, I work out at my chosen pace. If I want to be pushed, I’ll make it pretty clear. Please respect the limitations of the folks that darken your doors.

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★ 5

Thankful that I had some friends introduce me to this program. It is awesome that they allow your first class free so you can get an idea of what to expect! They have awesome coaches that lead you through workouts and the heart rate monitors are incredibly accurate!!! I am a garmin running girl so I’m used to tracking heart rate but they take it to a new level!

Shout out to the Metairie, LA location for being so welcoming

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

If I could give this location zero stars I would. They are the most unprofessional staff. William and Ginger specifically are very rude and nasty and have absolutely NO training in customer service what so ever. If you are going to join orange theory please pick a different location. Because the front desk staff is horrid. Not accommodating at all. They would rather lose customers than provide good customer service. It’s ashame because the actual coaches are amazing here. But please do not go to this location.

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★ 5

Orangetheory holds you accountable by challenging you to show up. The coaches are very motivational and have fun music to help you power through your workout. The high intensity intervals help you better yourself every step of the way. I would highly recommend Orangetheory and you won't regret it.

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★ 5

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★ 5

Correction: IV joined and am enjoying it!!! Recommend it to all

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★ 5

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★ 5

It was my first experience, and it far exceeded my expectations!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Class-based gym that combines a hiit and weight workout. The only thing that could get me to workout at 5am consistently!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

I love OTF. I joined very apprehensively a year ago and now I cannot imagine my life without them!! The changes that have occurred are amazing. I love all of my coaches as well!

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★ 5

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★ 5

Worth every penny! I never thought I'd stick with a work out this long but I've lost 19 pounds and I love it. The've done a good job making me feel safe throughout the pandemic.

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★ 5

I love OTF Metairie! The coaches and staff are so welcoming and upbeat. The workouts are unique and the atmosphere is motivating and high energy. They're always pushing me to be the best that I can be!

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★ 5

Great workout... you can’t burn this many calories doing anything other classes that I’m aware of! Also, great class start times make it easy to fit into your schedule.

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★ 5

Great gym, great staff, always smiling! Nate is always ready to take care of the members!

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★ 5

Orange theory is the only gym I have stuck with! I love the friendly staff and awesome coaches. Coach Matt in particular is super motivating and a great instructor! The coaches constantly push you to be your best self. Would recommend this gym to everyone!

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★ 5

OTF Metairie is AWESOME! From the Manager Nate -his staff to all the coaches! Its such a great feeling 2 walk into the gym & everyone knows my name a cares how my day is going. :) they truly are my fit fam and make this fitness journey really enjoyable 4me & my friends. I have lost 25 pounds in the last 6months, and look forward to coming to class every day. The workouts are different everyday so it doesn't get boring at all. These classes challenge you to become a better you. I love it!!

Lydia, Danny, TJ, William, Vera. Coach Matt, Sean,Bryan, Jeff, transformer & Nate Love u guys!!!!!
-Collin

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★ 5

I come with my mom and have so much competing against her. Coach Matt is my FAV he is so energetic and fun!

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★ 5

I LOVE OTF Metairie! I have been a dedicated runner for years, but have recently come to love my OTF workouts as much as I love running. Since joining OTF, I have set new race PR's and am running better than ever! The staff at OTF Metairie is always friendly, the studio is clean, and the coaches care. I have a back injury that prevents me from doing certain exercises, so I was initially nervous about attending class on heavy leg days. Fortunately, Coach Bryan is always willing to give me an alternative exercise and will even check in during the class to ensure I am not further injuring my back. I love the way I feel when I leave the studio and am so grateful to be part of the OTF Metairie fam!

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★ 5

I LOVE this Orangetheory! I have struggled with my weight for years. The program they have here is the best. The coaches are knowledgable, cheerful, professional and nice! The support staff are always helpful and run the intake process smoothly. When I joined Orangetheory I committed to make exercising a regular part of my life. This program works for everyone. I am amazed that someone as heavy as me can do the same workout as people who are in great shape. Everyone basically competes against themself to get their best workout. There are many at different levels in each class. I have lost 38 pounds so far, but still have a lot to go. What is the most amazing is that I can do so many things that I had basically given up on ever doing again. I can actually see myself improving! Each class is different so it is never boring. The coaches tell us what to do. I am at Orangetheory to stay!

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★ 5

Love this place! they are so friendly and always willing to talk and accommodate you. Very professional and always in a good mood. The coaches are all so nice and genuinely want you to succeed in the class. They're always encouraging you to increase speeds or increase your weights on the weight floor. I have been a member here since they opened and plan to stay for a while longer.

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★ 5

I love Orangetheory Fitness Metairie. The staff is friendly and professional. The workout is outstanding - probably the best around and so much fun. I highly recommend Orangetheory!

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★ 5

There are so many good things about OTF Metairie! The staff here is unmatchable!! All of them care so much about the members and really put in the time to create a community within the studio. The coaches really push you to better yourself, not just in the studio but in everyday life. I wouldn't want to workout with any other people! Love my OTF Metairie family!

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★ 5

The Metairie location has an amazing Staff and outstanding coaches!! If you want to start your fitness journey this is the best place to be!! 🧡🧡🧡

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★ 5

Love OTF Metairie so much! Great workout and amazing coaches with great music. I love their DJ classes with Daniel Masterpiece Jones!

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★ 5

Super awesome studio with amazing and motivational coaches! I definitely get a great workout each time with upbeat music. Of all the NOLA locations, this one is my favorite 🧡

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★ 5

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★ 5

Great gym! The staff is amazing & so helpful. Coach Matt is da bomb!! His pushes you to go above & beyond and his music really gets you going.

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★ 5

I enjoy working out at OT and the quality of service I get. Specially Danie super sweet guy, very attentive

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★ 1

I hate to write this, but I have tried everything else. This OTF takes the cake for the worst in the city and the worst across multiple cities, where my partner and I have taken hundreds of classes.

Their trainers provide the worst support, which is clearly demonstrated in their class participation rates, which are deplorable.

This morning, in the 6:15 AM class, Bryan wouldn’t provide a reasonable accommodation to my partner, who recently experienced a knee and hip injury, incidentally it was likely experienced in an OTF class, where we do morning workouts at least 4 days a week, between mid-city and Metairie. We have been members collectively for over 5 years, spending thousands of dollars.

My partner simply wanted to ride the bike, instead of rowing and jump squats. Bryan refused to allow him to deviate from the class prescription.

Does that seem reasonable to anyone? It’s a legitimate issue for which my partner is undergoing physical therapeutic intervention, and Bryan wouldn’t even consider a basic exception. Who would it hurt for my partner to simply stay on the bike for 20 minutes?

I don’t understand it. It’s an ADA compliance problem, if not worse: just deplorable customer service for loyal customers. Meanwhile, I’m on the treadmill, so when my partner walked out to sit in the car, to rest his knee, the trainer, Bryan, walked into the lobby and began mocking my partner to the other OTF workers. It was appalling.

Please, please do not join this gym. We have had issues with the technology for months, we have experienced smirks, total dismissal, and ridicule from the trainers and leaders, and now we are being discriminated against for my partner’s temporary disability.

We have also raised the myriad issues with the manager, Nate Wassen, and he has done NOTHING to reasonably accommodate, assuage the emotional trauma of being publicly mocked over a disability, and to simply apologize and train his employees better.

It is, at the very least, a clean facility. I do appreciate that immensely.

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★ 5

This has been the only workout that I have stuck with. I just completed by 150th class this week and I love everything about it! The coaches and staff are enthusiatic and fantastic! I enjoy coming to classes and especially the way I feel after leave. The coaches are awesome during classes, always friendly, motivating and keep everyone engaged. I never, ever in a million years thought I would be someone who got up before the sun and went to a 5am class, but to have a tough workout completed by 6am is the best way to start a work day. I am so glad I went out on a limb and tried a class!

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★ 5

What's not to love about OTF workouts? It's always something different and it accommodates people at all different fitness levels. I look forward to my OTF classes every day!

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★ 5

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★ 5

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★ 4

I had good experience but maybe the coach needs add more energy and attention

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★ 4

Circuit training facility that is very clean. You can get a very efficient workout here and your wallet won't be the only thing to lose weight.
You can compete against other people in the room, so that makes it very fun while you're working out.

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★ 5

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★ 5

I love OTF. They’ve taken me out of my comfort zone and have me doing the cardio I never thought was possible for me. They challenge me in ways that I would never have challenged myself with. I love the atmosphere and working out to fun music. The coaches are so supportive and are willing to modify the workouts to what you can do! It’s really nice to feel like I belong!

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★ 5

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★ 5

Everything! The first time I walked in to OTF I was terrified. Now I feel like I can triumph over anything I set my mind to. Your workout is like fuel for my inner spirit to soar! My confidence is trough the roof. I was told I’d never run again. I’m running 5.5 mph in just 3 weeks. It’s the little hurtles that are turning into goals met! I love the burn on that rower that I am going to win at! So you ask me, what do I like about your workout? I say, I love everything!

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★ 5

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★ 5

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★ 5

A little pricey, but worth the money in my opinion. The workout changes every day so you're never bored. I think the circuit layout also makes this hour go by fast!

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