★ 1

Would not recommend. Dirty gym, old equipment. Poor communication.

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★ 1

I wish i had seen the reviews before. They overcharged my card several times and then kept charging me after I cancelled. Unacceptable and unfortunate as otherwise I would keep using the squash club

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★ 1

Stay as far away as you possible can. They will never let you cancel. I am referring this place to whatever authorities look at fraudulent billing. This place is a complete fraud.

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★ 5

Kind staff - well equipped - great squash courts and dance lessons - location is amazinga and convenience of parking a great help

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★ 1

Terrible cancellation process. I had called 3 times online and been told all 3 times that my membership was canceled. I just recently noticed a charge to my checkings account, for the membership. I was never told how to cancel it, and the person online assured me multiple times it was done. Disgusting and predatory behavior, please beware and go workout somewhere else. (I suggest Crunch or Onelife)

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★ 5

Great gym and well maintained equipment. I would recommend

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★ 5

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★ 5

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★ 5

Steve White (Owner) is incredibly kind and knowledgeable about the fitness industry. He and his staff provide impeccable service as well!

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★ 5

Full gym with great staff. I was visiting for a few days and this gym met my needs for bench day. Towards the end of day so pretty empty. a group class for MMA was ongoing in adjacent studio. Enough weights for powerlifting work out and plenty of machines for accessories. They had locking collars and 2 1/2# weights

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★ 5

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★ 2

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★ 1

I would be very careful with this facility. The owners are very bad at managing billing. Look at my credit card statement below. I left the club in Feb and after a couple of disputes which I presumed settled this, I noticed very late that the owner kept charging me. By the time I found out, the credit card company would not refund me between March and May. I informed the club in September and after that not only they did not refund me between March and May, they also kept charging me in Oct, Nov and Dec. The owner was extremely rude and I found that they have done this with other members too. They sign members up and if the member does not meet their revenue generation criteria within a year, they kick the member out and make up the loss via such billing as much as possible. I am $500 down! Please save yourself!

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★ 1

They continually stole money from me when I tried to cancel. Also, Claire the manager is incredibly rude and inappropriate with her communication

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★ 5

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★ 5

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★ 5

This club is amazing! It definitely meets all of my exercise needs, so much space! I love all the equipment choices that they have, every time I visit I can't help but to try something new- love at first try!
I also love how the staff knows everybody who comes in by name- so nice!
This is definitely the place to be (exercise)!

Source: Google

★ 5

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★ 1

Similar to a previous poster, we canceled our membership and continue to be charged months after. Despite writing several times to Claire, no response. - WOW, that response below is rich given we did all the paperwork on November 23rd and are still being charged.

Source: Google

★ 5

Great Facility. Very well managed! They have professional instructors too!

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★ 5

I recently 'discovered' CCAC when looking for a place to practice squash with my daughter. I was pleasantly surprised to learn about the breadth of equipment and programs beyond the 3 squash courts (which are very nice). Moreover, they recently upgraded their equipment and improved spacing to promote better distancing. CCAC is a hidden gem and would recommend it to anyone who is looking for a clean, well-run gym with friendly staff.

Source: Google

★ 1

I requested 4 times to cancel my membership over the past year over the phone as well as coming in person once. Each time the club says "only the manager can do it, and she isn't in." They keep charging my card, I am reporting them to the police. I suggest everyone who is encountering the same issue do so as well.

Source: Google

★ 1

Same experience as Dara in trying to cancel membership and reoccurring charges to my credit card. I am owed three months of charges since unsuccessfully terminating my membership in July. Steve refuses to stop charging my credit card monthly and refuses to credit my account for three unauthorized charges. Terrible experience.

Source: Google

★ 1

I rarely every provide reviews, but this review is in response to the utterly unprofessional and unethical behavior by Chevy Chase Athletic Club. Once the pandemic had begun all memberships were put on hold. One June to my surprise I saw my card automatically charged without deciding to resume services. On July 1st I call the club stating I would like to cancel my membership as we are in a pandemic and would like a refund for June. The club refused to refund my June membership due to claiming financial hardship. With that said, I said okay, but please cancel my membership from July onward. Today is 10/2 and I am still being charged when I sent numerous emails asking for my membership to be canceled. This is outright stealing and I will be submitting something to BBB.

After noticing I was charged again for October, I send an email to the club and a women named Clair responds stating "I appreciate your communication; however, unlike every other member who needed to cancel during this time, you have tried to make an exception for yourself. I have repeatedly explained how to cancel your membership: come in to fill out a termination form or send a certified letter, per Maryland's Consumer Protection Division: "the cancellation must be in writing and must be delivered in person or by registered or certified mail." The state of Maryland gives us no other option and the Notice of consumer Rights only gives us these two options; we did not make this law, but we must follow it. Most of our members have had absolutely no problem completing one of the two options."

Not once had I received any communication from Claire stating such a requirement. Additionally, I have never heard of a law that requires canceling memberships in person. At this point I am going to contact my credit card company and report the business for Fraud. I have several months of electronic documentation which provides evidence that Clair never sent such an email and my countless requests to have my membership canceled. If you would like to avoid an old gym that is barely maintained, have money stolen, unprofessional customer service - I would avoid this place at all costs.

Source: Google

★ 5

The friendly staff, variety of equipment, and open space make CCAC a pleasant place to workout!

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★ 5

Great gym, completely upgraded, views from the 18th fl are fantastic, excellent squash courts

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★ 4

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★ 5

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★ 5

Full feature training facility! Ask at lobby about which elevator gets you up to the penthouse.

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★ 3

I have made multiple attempts to find this place and still have no idea where it's located. I blame Google Maps entirely! The staff that recommended me to come here were amazing and gave me great advise on getting fit and eating right. I'm still not sure if this place exists or is a figment of my imagination like the Tooth Fairy or my formative middle school years, lol.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 3

went for a dance class, which was separate from the gym and just rented space there. i found the place pretty standard gym-ish... kind of outdated and not super bright. plus it was really hard to find it from the building.

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★ 5

Love this gym!

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★ 4

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★ 5

Outstanding squash club!

Source: Google