★ 5

Kathy and Sam at the front desk are awesome and very helpful kathy dug through the trash to find lost belongings!!! I highly recommend this facility.

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★ 5

Love this gym so much! All the workers are very nice and encouraging. Very clean. No weirdos.

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★ 5

Amazing place to workout. Of course kids on the phone making you wait for equipment. But that standard almost every gym now. But they have it all amd great staff. Highly recommend for 11$ month.

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★ 5

Very nice gym!

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★ 3

The gym is usually pretty clean and has plenty of equipment. Just don’t go when they have any sort of class in the HIIT area. They turn a speaker to level 11 and blast their own music over the house music and your own headphones. Add in the instructor screaming high pitched “woos” through her mic over and over again and it’s a recipe for a headache and a workout cut short.

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★ 5

Nice place

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★ 5

A Shoutout to Mindy The Unsung Hero of Crunch Gym

I want to take a moment to recognize Mindy, the incredible facility Angel at Crunch. She deserves every bit of appreciation and more.

Every single day, she’s in the bathrooms cleaning up after others picking up trash, wiping away hair that people leave stuck to the walls, and making sure the space looks and smells clean for the next person. She does it all without complaint, with a smile on her face, and a work ethic that would put many gym-goers to shame. I’ve seen her sweating more than some of the people working out, and still she keeps going.

To those who use the facilities: please be kind. Pick up after yourself. Treat this space with the same respect you’d want in your own home. Mindy shouldn’t have to clean up the kind of mess that no one would want to walk into, let alone shower in.

Thank you, Mindy, for your dedication, your kindness, and for keeping the gym a place we actually want to come to. You truly make a difference every single day.

Source: Google

★ 5

Great place to workout showers are clean and plenty of parking

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★ 5

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★ 5

Mindy is extremely kind and great at everything she does I appreciate her patience today!

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★ 4

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★ 5

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★ 3

Great Amenities But Awareness Needed About How Some Members Treat Others

I’ve been a proud Crunch member with the highest-tier membership, which includes full access to the Hydromassage and massage chairs. I love the amenities and the overall experience. However, something happened recently that I feel needs to be shared for awareness.

While waiting politely for the massage chairs to become available (with staff permission to use the Hydromassage in the meantime), another member, an older white woman, walked straight past us and sat down in the chair we were waiting for. When we calmly mentioned that we were next, she implied that we didn’t have the right membership tier and began explaining how the system used to work “before they changed it.”

What’s painful is that her tone and assumption weren’t about policy, they were about who she thought we were. Two Black women standing near the hallway, and she immediately assumed we didn’t belong in that space. Moments like this remind us that racial bias isn’t always loud, but it’s still harmful.

To future members: Crunch itself has great staff and services, but I hope the management continues fostering an environment where respect and inclusivity are as valued as fitness and wellness.
To other members reading this: please remember that everyone who walks through those doors deserves kindness, not judgment.

A loyal member who believes true strength starts with respect.

Source: Google

★ 5

The BEST gym atmosphere you could ask for! The best classes, friendliest members and trainers!! The prices are a steal and they have deals all the time!

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★ 5

I have enjoyed going to crunch for the past year. The group fitness classes are my main focus. I appreciate a ton of the instructors however Nat and Miranda have been my biggest supporters and cheerleaders in that gym. They are more than just group fitness instructors. They cultivate a great environment and make every member feel welcomed and like they belong. I look forward to seeing more of them on the schedule!!

Source: Google

★ 5

I’m a truck driver and parking is my first concern, no worries at this location. Normally I’d park in the back and make the walk but I parked out front to the side a little and all was good for a quick workout. Showers were the best I’ve seen in the country, water fountain cold, spacious location with all good equipment. Good location and hopefully I can come back across this one again

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★ 4

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★ 1

Don’t waste your time with this place. It’s a complete scam. I signed up for the free trial, in hopes to make time to get back into a gym. I decided to cancel my free trial. And sure enough I got hit with 2 41.99 charges back to back. Then again with 71.99 all within 7 days.
I understand that there is a contract that we sign. However- a free trial shouldn’t go beyond just that. Especially when the customer never used the service at all. And when it is stated to be free. Poor management. The receptionist answering calls is rude and very unprofessional. Hire better people to run this location. Please.

If you are showing interest in going to this gym. I’d advise going elsewhere. Anytime, planet, and others alike have way better management.

Scam,Rip Off, thieves.

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★ 4

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★ 5

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★ 5

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★ 1

Bunch of whiny people who won't mind their own business-- regret signing up for a second gym!!! You get what u pay for!!

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★ 1

It's crazy to sign up and not get in. The lady at the front desk is so rude and condescending.

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★ 5

Nice clean space with plenty of equipment to get a good workout. Friendly staff

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★ 4

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★ 5

Amazing gym plenty of equipment and the night manager was absolutely amazing super friendly and kind nothing but amazing things from her love the gym and will definitely be coming back more

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★ 5

Great gym , clean and not too crowded. Sam at the front desk is always welcoming. I would highly recommend it to everyone.

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★ 5

Manager is very sweet and helpful, she listens to any issues/ concerns and takes care of them immediately

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★ 5

The night manager Samantha is amazing!!! I’ve been coming to this gym for a while, and she has been a standout. Always friendly, approachable, and attentive to members’ needs. She keeps the place running smoothly, make sure equipment is clean and available, and create a safe, welcoming environment even during the late hours. Love!!! ❤️❤️

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★ 5

Great place clean and great staff which makes it worth it she is Samantha McDonald

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★ 5

Kathy at the front desk was extremely helpful. She helped me with obtaining new barcode, all while she manned the front desk all by herself, took care of 4 customers, plus one new sign up member.... she rocked!

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★ 1

Horrible experience heard members using homophobia slurs against a member When I made the night manager aware of this they downplayed it and called me a snowflake

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★ 1

When they first opened it was a great gym they had people moving the weights around keeping everything organized now you have to go around find your own weights. They also don’t tell people the re-rack the weights so you have to move them yourself and clean the equipment as well, the workers walk past both of these problems and don’t deal with them. The front desk people treat work as a hang out and don’t great you half the time as you walk in. Their is also only one cleaning lady and she does what she can but it’s way to much work for one person. On the free weights there is chalk everywhere and also on the bags for boxing there was blood marks from someone hitting it and not cleaning it. Every gym has its faults but they clearly don’t try harder to maintain the gym and it’s only a year old

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★ 5

I had no idea how much joy ZUMBA classes could bring to myself, until I started to take them and it is a good feeling of relax and happiness. MELISSA is one of the Zumba instructors at CRUNCH that makes me feel great at doing it, and it brings the best of me. Thanks Melissa, you are an awesome instructor 😊, can't wait for the next class!

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★ 5

Customer service and gym cleanliness is amazing. Ethan and Cyndi are wonderful!!

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★ 5

The guy at front desk Camryn was super nice and professional. Very nice gym if you are looking
For something new

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★ 5

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★ 5

I visited from DC. Cole is awesome. He works front desk there. An awesome large 24 hour gym

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★ 1

Horrible! Los trainers solo se burlan de ti públicamente si te llegan a ver haciendo ejercicio solo, hacen del lugar súper incómodo, para ellos solo estarás bien si les pagas sus 40$ por hora para solo verte 1 vez al mes.

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★ 1

WARNING

This is a Scam.

We signed up for the trial and then canceled a week later. They told us they have to charge us for a yearly fee and the next month because we needed to cancel 30 days before the next month.

There’s only 30 days in a month so would that mean we’d have to cancel the same day to not get hit with these two charges? If that’s not a scam I don’t know what is.

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★ 5

I called numerous gyms to enquire about membership etc. I’m ABSOLUTELY excited about choosing Crunch Fitness. Lindsey B was the manager I spoke with and her level of customer service was insurmountable!! I’ve been nervous as a Middle Aged mom to go to a gym and she not only made me feel comfortable but encouraged! I can’t wait for my first work out!!

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★ 5

Nice place

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★ 5

Crunch good

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★ 3

Overall the gym offers a lot to do and has good equipment. BUT the music from the classes are way too loud and becomes overwhelming. You can hear 3 different kinds of music blasting from different areas. Also the weights are just thrown everywhere and you have to search around to find a set. Finally the heat and moisture in there is becoming an issue. We've had to ask the front desk to turn on the fans and even then not all of them work.

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★ 5

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★ 5

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★ 5

Best gym i’ve ever been to. Love my boys ryan and julian. Lindsey is super nice at the front desk and very welcoming. staff is super helpful and informative. membership is not expensive with tons of amenities, great shop, tons of nice equipment, never have to wait. very open space and friendly environment. i rate 10/10

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★ 5

*EDIT -- Joined here. Happy with my choice.

Today I tried out the gym at Crunch Fitness for the first time as part of a 7-day trial pass. I went at around 8am and found that there were no issues with crowds/availability of space to workout. The equipment was clean and well maintained, and I was able to use the HIIT zone for squats/deads/rows/pushes so it made it really convenient to get that part of my routine through quickly.

The locker room was clean, as were the showers. I was able to get in, cleaned up, and changed without any hassle or fuss. I did not try any of the recovery amenities this time, but they appeared to be clean/in working order and I will be using them over time.

Also shoutout to May who walked me around/showed me the facilities and answered the questions I had. I'm coming from a not-quite-gym environment so it's nice to be able to check in with staff instead of committing a faux pas.

While I still intend to trial other options in Hagerstown, Crunch has set a high bar and knocked a few competitors off of my consideration today.

Source: Google

★ 1

BUYER BEWARE don’t fall for their scams. Their Crunch One is another way for this franchise to take more money from you. Their Crunch personal training manager Rachal Alkire-Spiegelberg is the most unprofessional manager who never returns phone calls. I had to put my Personal training on hold due to the fact that my sister was dying from cancer in Ohio. My personal trainer Noah, who left a week after I had to go to Ohio advised me That he put my training on hold for 90 days and if I needed a longer time to just call back. In the meantime, my sister passed away, I ended up getting sick with an infectious virus that I am not allowed to be at a gym. I called prior to my 90 days and spoke with Julien at the front desk who advised me that I was still “frozen” and didn’t need to do anything until I was able to come back. A week later I was charged $280 for personal training and I don’t even have a trainer assigned to me. I tried reaching out to Rachal, Who never bothered returning my phone calls. I sent an email to the franchise manager, John Lucena, who never bothered responding to it so after 3 days of not hearing from either of them, I contacted the credit card company to advise them of this and in return Crunch never bothered mentioning that my membership was on “hold” or of any of the phone calls made to them or emails sent, they just sent a copy of the agreement to the credit card company saying that the charge was valid. What kind of company does this? Especially to a member who had a death in their family and then ended up contracting a contagious virus. They would rather have someone come in and spread germs just so they could get their $280 Don’t fall for any gimmick that they tell you. I should’ve listened to my first original Trainer, Ben, who advised me that the management team there at the Hagerstown location is a bunch of liars and not to trust them. I was promised free training sessions from Rachal because of a occurrence that happened on August 9 when she fired Ben and I never even received those sessions let alone being charged for training when I clearly can’t come into the gym and I was never even reassigned a new trainer and I even offered to give them a physician’s note confirming this. My app still shows Noah as my trainer and he’s been gone since January 31st.

There are plenty of other gyms in town and once I am better, I will go to a different gym, but I will make sure that everyone knows what transpired at Crunch and how the management team could care less about a member. All they’re interested in is getting your money. It explains why the turnaround of employees there is like a revolving door.

I hope you are reading this Rachal because no, I won’t delete my review because you never even bothered to contact me and this could’ve been easily resolved. Instead my $280 was more important to you.

Source: Google

★ 5

It’s a great new gym, very nice amenities, and the staff is even better. Kierstin and Cole at the front desk are amazing, they helped us get started and were very respectful and helpful getting started at crunch.

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★ 5

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★ 5

Experience here has been great. Place has all the equipment I need and then some. Prices are reasonable and the staff is very friendly. Scored myself an ace personal trainer in Josh Banzhoff. The guy helped me set reasonable goals for myself and has been a great source of knowledge and motivation. Loving my results, can't say enough good things about him!

Source: Google

★ 5

I’ve been training with Rachel at Crunch Fitness, and I couldn’t ask for a better personal trainer. She’s incredibly supportive and truly attentive to my fitness goals. Rachel holds me accountable in a way that’s both motivating and encouraging, which has helped me stay on track. She not only focuses on physical training but also provides guidance on my diet and overall lifestyle, helping me make sustainable, healthy changes. On top of that, she’s great at working around my busy schedule, making it easier for me to stay consistent. I highly recommend her to anyone looking for a knowledgeable, dedicated, and holistic trainer.

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★ 5

Best gym I been to yet. Great staff

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great customer service. Along side great equipment allowing for a wide variety of workouts.

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★ 5

I absolutely love this gym. Super friendly staff and great environment. Can’t ask for much else. I’m a trucker and it’s a must I come to this gym when I’m in the area. My favorite gym by far

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★ 5

I personally train with Michael , I think he is a great trainer . He pushes me to my limits and its effective. So I definitely recommend him to be able to train you. Most definitely will feel the burn and get a good workout.

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★ 1

This place sucks. Crunch fitness is extremely unethical

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★ 1

The General Manager had me looking for my belonging for 30 min. He told me they broke into my locker (cut the lock) and took my belonging due to a “audit check” weirdest experience. Ghetto gym.

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★ 5

*update*
I’ve been a member for 9 months now and I’m still extremely satisfied with Crunch. The best part of my experience has been with my personal trainers- they have provided the knowledge, accountability and encouragement I’ve needed to stick with my health and fitness goals. After working with my first trainer for 7 months, she got a great new career opportunity and left Crunch. The Personal Training Manager listened and worked to match me up with a new trainer based on my needs so I could keep progressing, and I’m so excited to be working with Rob now! I appreciate his excellent mix of positive energy, skill, specific feedback, relatability and kindness- he’s challenged and motivated me in new ways and I’m grateful to have him! I continue to recommend joining Crunch.

Joining Crunch Fitness has been a great decision for me. The facility is really nice with plenty of space, equipment, and classes so I’ve never felt crowded or rushed. For the first time, I’ve been working with a personal trainer to help me meet my fitness and health goals, and Steph has been amazing! In just 30 days, I’m feeling better and stronger, and all my numbers are moving in the right direction. I definitely recommend Crunch and Steph!

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★ 5

Kirsten is the best. I love her.

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★ 5

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★ 5

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★ 5

After years of trying to work out at home with no results or motivation and pushing 40, I decided to check out Crunch since it's a few minutes from my home. When I walked in and met Lindsay and she gave me the rundown, her upbeat, positive and friendly personality made me feel right at home. Lindsay also got me set up with Kayla for my crunch kickoff. Kayla is fantastic and I decided to sign up for training with her. I've been working with Kayla for two months and the workouts she plans are challenging and different each time which is great. Great experience so far!

Source: Google

★ 5

Being a member here makes it easy to want to go to the gym. I’ve been a member for 4 months and am always so impressed how clean, welcoming, and versatile it is. The staff is absolutely wonderful. They’re genuinely happy to see you when you come in, especially Lindsay!! She’s like having a built in hype girl! The equipment is so approachable, and the infrared sauna and hydro bed are worth the whole membership alone. I love working out in a community where everyone is working on themselves.

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★ 5

Lindsay is the best!!! Love coming to the gym here!

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★ 5

Cindy, Danica and Lindsay are great friendly staff! Highly recommend!

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★ 1

Just take the speakers away from the HIIT instructor. I can hear their music over my headphones AND over the Zumbas class music!!!

Shout out to Nat though. She did the HIIT class without disturbing the rest of the gym. What ever volume level she uses should be what all the other instructors use.

Source: Google

★ 2

I don’t have a problem with the gym. It’s frankly a nice gym, but I’ve been going here since it’s opened and I’m noticing a lot of front desk people always talking , I saw several times where strange people snuck in without being checked because of their constant talking, I signed up for the tanning session and he signed me in to one that was already been used. Had to wait five minutes. I went to him to explain that someone was in the room. He told me that when I go in it automatically put my time in I entered the room and took off my clothing to have a seven minute tanning session when machine never went on had to put on my clothes again to go outside to tell him that he didn’t turn the machine on I believe because he being distracted by constant, talking upfront, not paying attention as you can see I was visibly upset and told him and that he’s not doing his job. He never once apologized to me. I told him that my time is precious and I pay good money to come here they need to do a better job.

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★ 3

Been coming here for about 6 weeks now consistently.
Pros
- usually fairly clean and well lit
- stocked with necessities (toilet paper, cleaning wipes, etc)
- large array of machines and free weights
- great post-workout amenities
- equipment is in working order minus a few carabiners
- most staff is friendly
- babysitting is cheap and they text you instead of overhead page

Cons
- clothing policy is not enforced. Multiple people walking around in inappropriate footwear or no footwear at all. Even seen some barefoot
- gym bag policy not enforced. Have tripped or nearly tripped over many
- people pretty much do whatever they want wherever they want. Have had to step over people laying in the middle of floors stretching or completely abdominal excersizes in walking areas only for them to get irritated like I'm the one in the way
- going after 3pm might as well be entering a high school gym. Teens everywhere, unsupervised, goofing around on equipment, starting fights, etc
- evenings are overly busy with teenagers and influences alike. Can hardly use equipment due to people sitting on it on their phones
- when complaints are brought up to staff about any of the above, it is validated with "gm doesn't see an issue so we don't enforce that"

Still better than planet fitness

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★ 5

Love this gym! As somebody who has been a member at Planet Fitness, One Life, and Gold's Gym, this has by far been the best gym experience I have had. They offer a very nice variety of classes as well as different times, and the instructors are absolutely awesome. A special shout out to Nat, she is an amazing instructor that makes you feel included and is very thorough about explaining the exercises but also helps you modify if needed. I started with doing spin, and she has encouraged me to now take so many other classes and has pushed me out of my comfort zone, doing so. If you get the opportunity to do a class with Nat, Emily, Tara, or Tez - I cannot recommend these people enough! I've never walked through this place without being greeted or approached by several team members just saying hello and making it feel like a wholesome community. Kudos to the entire Crunch team, you all rock!

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★ 1

Hoy Marzo 14 mi hijo se vino al gym guardo en una locker su mochila con todas sus cosas y le abrieron el candado sacando todo de su mochila pedí el manager y no había manager solo los empleados que ninguno le importó lo que estaba sucediendo
Como no encontraron dinero fueron a tirar todo al baño tengan mucho cuidado en este gym

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★ 3

I love this gym however it feels like a high school hang out during the week with some of these teenagers out of control!

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★ 5

If you want a trainer ask for Jenna she is incredibly funny and tailors exercises to your fitness goals

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★ 5

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★ 5

Kathy deserves a raise. She was very helpful with my questions. Thank you Kathy!!

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★ 5

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★ 3

Classes in the HIIT zone are wayyyy too loud. Not a fan of hearing the music through my headphones. Also, we need a hip thrust platform for barbell hip thrust. And yes, it’s different than machines.

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★ 5

This place is super upbeat the entire staff is very positive. On my tour I came in very unsure, but when Nicole showed me In depth all this place has to offer ( tanning, 2 types of massage chairs, sauna,color coded workout stations and so much more). My only question was where do I sign. I asked plenty questions she had an answer for EVERY last one. She even told me about peak , and off peak hours( not to worry PLENTY of off peak hours for those who prefer a to workout during quiet times) .

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★ 1

BUYER BEWARE!!! There contract does not match what you are told. If you dont cancel within three days they still expect you to pay.. Very dishonest practices.

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★ 4

The trainers are reallg help full especially the trainer same he helped me learn the machines and was very nice showing me how to use them. Also the trainer charlie was very nice during my kickoff

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★ 5

Came to look around and Lucas gave me a tailored tour. I look forward to working out here💯

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★ 5

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★ 5

Lucas was a great help!

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★ 5

Lucas was very helpful and willing to answer questions.

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★ 4

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★ 5

Julien is an amazing trainer and motivates me to keep going! Very comfortable gym, everyone is really friendly!

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★ 5

Kathy was amazing!!! She had an answer to all of my needs and guided me in the right direction. Her friendly demeanor and professional expertise made my experience at the gym enjoyable and productive.

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★ 5

Awesome Gym. Ava is a great customer service rep!

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★ 5

Lucas did a great job showing me around and enrolling me into crunch!!!

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★ 5

Just took a tour with Lucas and he was great! Very informative and kind. Signed up immediately. Can’t wait to start my membership and journey with Crunch.

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★ 5

I’ve been to a total of 3 Crunch gyms and Hagerstown is by far the best I’ve been to. Cleanliness, variety of equipment, and spacious. I have been to a lot of gyms in the past 20 years and Crunch Hagerstown is hands down the best gym!

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★ 5

Lucas was very knowledgeable and helpful. He was very thorough when giving a tour and explained all of the membership benefits.

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★ 5

Maggie was soooo helpful and delightful— gave a great tour and excited for our workouts!

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★ 1

They make it as time-consuming as possible to cancel your membership if you move away. You need a hand-written note that’s mailed to the gym. This kind of nonsense is already becoming illegal in other states because there’s absolutely no reason for it to be like this. They do it so you will hopefully procrastinate it and forget about it.

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★ 5

Love this place!
Also, Jeremy = awesome

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★ 5

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★ 5

Lucas was the best!!!!

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★ 5

If you like a great workout environment and awesome equipment then this is the best gym around. Also Ava at front desk was very helpful

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★ 5

I went undecided on getting a membership but the general manager Jeremy was at the desk. He was very helpful and informative which swayed me into getting a membership in full.

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★ 5

The gym is phenomenal! Ava did incredible selling me stuff!!

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★ 5

Absolutely love the gym. Every one who works here is awesome. Ava was super helpful in selling me protein drinks.

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★ 5

Lucas is great.

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★ 5

Ava is a credit to your team, and her efforts did not go unnoticed. Employees like her set a high standard for customer service, and I hope she receives the recognition she deserves for her excellent work.

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★ 5

I really like this gym. Ava at the front desk provides a level of customer service equall only to.......

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★ 5

Great gym. everyone here is super helpful including Ava at the front desk .

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★ 5

Awesome gym! Ava at front desk sold me a drink.

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★ 5

Super class with coach Gerald. Lots of fun and great cardio and instruction. I absolutely love th class and intentional try to be here for every class.

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★ 5

Great boxing class today, all the staff at the gym are welcoming and friendly.

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★ 5

We weren't planning on getting a membership Ethan convinced us he needs a raise

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★ 5

Great gym. Clean. Wide variety of NEW equipment! Friendly staff!
Sometimes too crowded after work- but overall best gym around!

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★ 5

I brought my mom in to sign up for a membership. Lucas gave us a great tour. He explained all the amenities, took us through all the equipment, made some jokes, answered all our questions and helped set up the app. overall great experience, would definitely reccomend!

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★ 5

Great equipment very clean

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★ 5

Such a great gym! Amazing staff, always clean, and tons of great equipment

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★ 5

Love the gym and the staff couldn’t be more nicer !!!

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★ 5

Lucas was very helpful to sign me up for the gym! He was very professional and able to multitask well when also needing to check in multiple people at once.

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★ 5

If you want a personal trainer, ask for Leah! She is great! This is my very first time at a gym and I thought it would be a great idea to start with a personal trainer, and I am SO happy I did! She will talk with you about your fitness goals then set up a meal plan and a ton of different exercises to meet those goals. Everyone at the gym is awesome too; definitely a no judgement zone. So happy I decided to sign up with Crunch and meet my goals! Oh and the hydro massage bed is pretty awesome too ☺️☺️☺️☺️

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★ 5

Jeremy the manager was very nice I would recommend this gym 100%.

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★ 5

I loved my time at Crunch Fitness, Ethan and Miles were super helpful and gave me some great advice. Would highly recommend!

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★ 5

I only had a day pass but the staff was amazing. Showing me all the equipment and even helping out with a few exercises. Thank you to Miles and Ethan.

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★ 5

Lindsay was really great with the tour of Crunch. She very knowledgeable about all of the details. Thanks Lindsay!

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★ 5

OMG so glad I decided to join Crunch. This gym has everything you need to keep fit. Most of all the staff and the trainers are great and are the friendliest people ever. The biggest reason I love it here is because of my trainer Leah!!! She is ABSOLUTELY AMAZING! I have a medical condition and she took the time to educate herself before we started our training sessions so that I am doing the appropriate exercises during training that benefit me and help towards my fitness goals. She is such a motivator and always celebrates the little things such has my improved balance control or the fact that I couldn’t do planks in the beginning but now I can. In addition to that, she knows how to make modifications/accommodations when necessary during my workouts which shows that she cares and recognizes when my struggles are getting the “best” of me. Thanks Leah for believing in me and always supporting me. I sooooo look forward to our sessions that not only filled with workouts but laughter and love!!! So if you are looking for a gym with a fabulous trainer who cares and loves what she does and it shows, join Crunch and ask for Leah!!! You won’t be disappointed.

Source: Google

★ 5

I’ve been a proud member of Crunch Fitness since the day they opened, and I can confidently say this is the best gym in town! Everything about this place makes working out enjoyable and rewarding.

The training sessions are top-notch, and the trainers are knowledgeable, supportive, and genuinely invested in your progress. The variety and convenience of the classes are fantastic—there’s always something for everyone, from high-energy cardio to strength training and even relaxing yoga sessions.

What sets Crunch Fitness apart is the extras they offer. The tanning beds and saunas add a touch of luxury to your fitness routine, making it easy to unwind and recharge after a tough workout.

The staff truly makes the experience exceptional. They’re friendly, welcoming, and always ready to help. Whether it’s answering questions or just greeting you with a smile, their energy is contagious and motivates you to keep coming back.

If you’re looking for a gym that combines excellent facilities, great people, and a motivating atmosphere, Crunch Fitness is the place to be. I can’t recommend it enough!

Source: Google

★ 5

Lucas was very friendly and was very well mannered and was very clear in the rules

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★ 5

Super clean and well-organized gym. Friendly and helpful staff, Lucas gave an excellent tour, ready to get started!

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★ 5

Lucas was very helpful and nice! Gym is very clean and spacious with lots of equipment.

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★ 5

Spoke with Lucas at Crunch Fitness today. Very informative and the tour was fantastic.

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★ 5

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★ 5

Being a person who has done LA fitness, planet fitness and Onelife. I haven't had an experience like crunch before. The appeal was a pull toward the red light therapy and massage chairs but this place had so much more. Being a single mom and having my kid wanna stay longer in their child care program was a major plus. With perks of special events with kids included! Their free workout classes are great for all workout schedules and will push you just enough to have good results. SARAH K has a skill in rotating exercises to not overwhelm you. If you hear pumped up music, that will be Travis leading higher intense classes with goals that meet milestones. When doing kickoff a try, Racheal is a pro with her nutrition advise. The whole gym has a good crowd of respectful people. Cleaning is very kept up through out the day. Well managed by Jeremy who is very transparent and helpful whenever needed. 10/10 for this gym. Thanks Crunch for helping me feel like myself again!

Source: Google

★ 5

I love the HIIT classes. Travis is a great instructor, he has high energy which keeps the class fun! Very helpful and he also has the best play list!!!!

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★ 5

I joined recently (3 weeks ago) and I love it! The classes are awesome. I’ve done Spin, Zumba, Top it off, and Belly, butt and thighs boot camp. They have all been great! Instructors are very nice and welcoming. My favorite things are the red light sauna and the hydro massage chairs.

Source: Google

★ 5

I’m really glad I joined Crunch! It has everything I need and the employees are very kind! My 1 year old uses Kids Crunch and is always excited to go which makes me feel a lot better about working out!

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★ 5

It's great place to workout.

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★ 5

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★ 5

I love this gym a lot. I love to come in and pump iron all day and night long. Crunch 4 life.

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★ 5

Just signed up!! Lucas was very helpful!!

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★ 5

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★ 5

Great experience!

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★ 5

Everyone is nice and respectful, the equipment is sufficient for a good workout, and staff are helpful

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★ 5

Really friendly staff, and equipment is very nice and well kept.

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★ 5

Awesome experience

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★ 5

Clean, welcoming, great selection of equipment! Sam with personal training is great!

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★ 5

Julien is awesome! Very friendly and informative!

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★ 5

Lindsey and Sydney are so kind, the staff here is excellent!

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★ 5

great class travis 💪🏽

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★ 5

Travis is ABSOLUTELY AMAZING!! He does a great HIIT training and pushes you hard. So much fun!!
Everyone is always so kind. The front desk staff are always so friendly and encouraging! Lucas is so helpful and

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★ 5

Did core with Travis 👍🏻👍🏻

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★ 5

I love this gym! Kathy and Sam was so helpful and sweet. I love how this gym is open 24/7 and clean. I feel safe and comfortable coming in.

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★ 5

Wonderful front desk ,

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★ 5

Lucus was very friendly, informative and knowledgeable.

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★ 5

Maggi is the best! So welcoming!

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★ 5

Such a pleasant atmosphere and the staff are so polite. I am excited to have Sarah help me reach my goals!! And to have my DIL join

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★ 5

Crunch is great and Maggie is awesome!

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★ 5

Large selection of workout equipment on an open floor plan. Early morning workouts add to the ease of workout equipment selection.

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★ 5

Maggie was very helpful at the front desk as I was leaving when describing the massage chairs. Eva was also helpful in setting me up in the chair and describing the difference between the water jet bed and the chair with the rollers. Very comfortable experience! Also found out the water jet beds have a 10min timer and the one with the rollers are 30minutes. I prefer a deep tissue massage but after a full body work out the water jet massage might be more comfortable on sore muscles.

Source: Google

★ 5

Lots of good equipment and atmosphere is nice. All the workers are friendly especially Maggie ☺️

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★ 5

Ava had great customer service and support she also is Very nice person overall

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★ 5

Love working out here!! Love the red light sauna and other amenities ! Ava and staff are all so friendly and welcoming!

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★ 5

I love the relax and recovery area! The vibe here is so positive and welcoming. Ava at the front desk is so informative and welcoming👍👏

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★ 5

Very clean friendly staff and people here are so welcoming making me want to come back like Maggie

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★ 5

The gym is very awsome Ava

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★ 1

I like bike Ava help me

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★ 5

For strong HIIT, accelerated HIIT, and B45, group instructor Miranda has consistently made the class challenging and adaptive for all levels. If you want a good work out go to on of Miranda’s classes.

The trifecta class by Tara was awesome. Anytime you take a class with Tara you know you are going to be pushed to your max.

When I see either on the schedule I am signing up as I know I’ll be getting a good workout.

Source: Google

★ 5

Cool gym

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★ 5

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★ 3

Gym is pretty good. Equipment is all new, so no issues with broken equipment yet. Never busy when I go in for a workout which is at 0500 during the week days. It does seem to be cleaned by the manager though. Weird they don’t have their own cleaning company taking care of a commercial gym like this. I saw the GM I believe his name is Jeremy cleaning the bathrooms on Sunday this morning. Never seen a GM cleaning a bathroom before. Shows the dedication for the staff here but please get a cleaning crew

Source: Google

★ 5

Kathy was Very patient and helpful.

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★ 5

I have had the BEST experience there. My trainer Bethany is the best, nicest trainer. Also, Justin and Rachel went above and beyond when I over exerted myself one day. They made an embarassing situation feel like no big deal. The staff in childcare are always so sweet to my daughter! The entire staff truly makes this gym superior to any other in the area.

Source: Google

★ 1

If I could give zero Stars I would and I see that crunch stealing people's money is a big time problem on here so I really wish I would have known that before I joined. I became homeless and decided to go back to just the basic membership and instead of canceling everything for me they said I was supposed to sign a paper to get out of doing PT. Nobody told me this and it's been months and they've taken about $1,000 from me and I'm homeless. I tried to tell them the situation because I was in a bad accident and now I'm going through cancer in my breast lung colon and uterus. Just trying to talk to management is an issue and even trying to find out the owner, JohnLucinos number or corporate is impossible. How they would take away all my money and leave me with nothing for Christmas is beyond me. I'm a single grandmother raising my grandchild and do not give a crap about their customers.

Source: Google

★ 5

kathy was super kind and helpful today, and gave us a really cool gym tour!!! :D thank you!!!

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★ 5

Kathy is helpful, knowledgeable and friendly! Helped me book my first Bootcamp class! I really enjoy the clean and new equipments at the gym. The gym members are very respectful! They clean after themselves and place equipment back in the right place! Only recommendation I offer is to lower the volume of the music, it is sometimes overwhelming when on cardio machines. In addition, perhaps just show sports program across all the televisions since some of the broadcast shows might not be appropriate to show. In conclusion, I’m happy to have joined the newest gym in Hagerstown and hope to meet my fellow gym members in a social event soon!

Source: Google

★ 5

This place is very clean and very friendly staff like Ava and Kathy thank you guys

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★ 5

Staff is very helpful and the gym is very nice. An employee named Ava helped me get my membership back up and she was very helpful and was kind and understanding.

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★ 5

Great facility. Amazing employees, especially Ava. She was very helpful

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★ 5

Crunch is the best ever. And the best employee is Ava Poeeee!!!! We love her!!

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★ 5

I have been going to Crunch since they opened. Clean facilities and top notch customer service. Ava at member services desk has been most helpful when I have questions. I have also spent some time working with trainer Corey who is an excellent teacher and his energetic personality makes for a fun atmosphere.

Source: Google

★ 5

I’ve been coming to this crunch since they opened and haven’t looked back since! The facility is always clean and organized! Even at their peak hours, there’s always somewhere to workout. Their customer service has been amazing! One of my favorites is Ava! She always greets me with a warming smile and encourages me to have an awesome workout!

Source: Google

★ 5

Best gym in Hagerstown. Ava at front desk provides descent customer service

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★ 4

I’ve been coming here for about 2 months now and it’s great! Everyone is always helpful, especially Ava! Highly recommend getting a membership here.

Source: Google

★ 5

Jeremy is amazing with customer service! I first met him at the Crunch launch, and he’s been all about putting customers first ever since. He manages to balance what’s best for the customer while also keeping the business running smoothly. Crunch Fitness is lucky to have him as their General Manager! Thanks Jeremy!

Source: Google

★ 5

Ava was very helpful with signing up and creating an account.

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★ 5

Ava was very helpful with getting me signed up, she answered every question we had concerning prices. Customer service skills were excellent

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★ 5

Ava greeted me with a smile.. great customer service!

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★ 5

Ava at the front desk was amazing. Very knowledgeable about crunch and and super friendly. She made me want to keep coming back

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★ 4

Ava was very helpful in getting me signed up.

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★ 5

Julien did my body scan, all the fellas in here are awesome and always manage to brighten my day up!

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★ 5

Great staff, Very helpful. Ava was wonderful

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★ 5

Breeze is a very nice employee she is always working and making sure everything is good in the gym and wears a smile on her face.

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★ 5

I’ve been coming here for a few months. Switched from planet fitness. I really enjoy all the benefits of my membership. The staff is friendly and I love all of the classes available. I went to a spin class last night and the instructor was Jenna. She’s a great instructor and it was my favorite class I’ve taken so far. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Source: Google

★ 5

I want to thank Corey for everything he has done he is such a great trainer.
👍 Thanks

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★ 5

Loving it 🥰

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★ 5

Love this place. Such a laid back vibe. Workers are very friendly and very helpful! Shout out to Ava for being so welcoming!

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★ 5

Ava at the front desk was really nice and wished us great day working out

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★ 5

Ava

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★ 1

Completely unprofessional in handling customer complaints and problems. If I could I would give this place a negative review!

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★ 5

Nice new place, personal trainer that's supposed to help me on all machines, didn't, seemed like he was more interested in selling me more trainer services. Iam changing from 2 to 5 stars. I've been coming since the summer, no one tries to sell you anything , it's always clean, plenty of equipment, just do my thing

Source: Google