★ 1

Although I like the staff, the facilities (for the most part), and the hours, it was confirmed today this specific location will be closing at the end of May. Don't waste your money joining this location. I plan on canceling my membership and finding another gym.

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★ 1

The group fitness instructors were AMAZING. Would give them 5 stars independently if I could. Otherwise this gym has clearly been mismanaged most clearly indicated by their sudden closure without informing their members. The gym just starting selling their equipment and cancelling classes while still charging members full price.

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★ 5

Crunch Fitness is a great gym with an energetic atmosphere and friendly staff. The equipment is always clean and well-maintained, and there’s a wide variety of classes for every fitness level. Whether you’re just starting your fitness journey or a seasoned athlete, Crunch makes it easy to stay motivated and have fun while working out.

Equally, my wife and I took a road trip this year. Due to the fact, I have the membership with the most value then we’ve been able to stop in at a crunch in 5 different states from the Midwest down to Florida and back and it’s made the entire trip a breeze!

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★ 1

Very disappointed about this place. Signed up in March and they never send a notification about the gym being permanently close by the end of May. Just found out this week because they changed the closing times to 8pm. Someone told me that they knew since February. Overall staff was amazing and the place was always clean. Poor management for not letting us know about big changes.

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★ 1

Don't waste your time or money! This location is PERMANENTLY closing at the end of May!! As of today, 05/20/2025, the gym closes at 8:00 PM. The end is near!

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★ 5

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★ 5

Crunch Fitness has been an absolute game changer for me. The gym is always clean, the equipment is in great shape, and I never have to wait long — if at all — to get on a treadmill or machine. It’s clear they take pride in maintaining the facility, and that makes a huge difference in the workout experience.

The staff is friendly and the energy in the gym is always positive and welcoming. Whether you're a beginner or a seasoned gym-goer, it feels like there’s a place for everyone here. I’ve felt more motivated and consistent with my fitness since joining.

I’m genuinely disappointed to hear that Crunch is closing — it’s been the best gym in the Hunt Valley area by far. If it were staying open, I wouldn’t consider going anywhere else.

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★ 5

I really like this gym. It is easy to find everything you want to use. There are a good amount of stair master, treadmill, bike, and elliptical machines. The gym is very clean and the staff is welcoming.

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★ 1

Edit- this gym is most likely closing on May 31st 2025, basically in a month, the location is clearly listed on commercial leasing sites as available to lease. Not sure why they have not informed the members yet.

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★ 3

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★ 5

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★ 5

I love this gym, always good vibes in here. Overall cleaner than many other gyms in the area which is always appreciated! Staff is friendly and I’m happy with the amount of equipment available to members.

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★ 5

Really liked the placed for workout

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★ 5

Excellent gym, outstanding customer service , nice setting and a lot of services and work out programs. Nicee crowd. Love it!

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★ 5

Awesome staff, great equipment, clean, and very affordable. Highly recommend

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★ 5

The staff at this location makes the world of a difference when it comes to creating a motivational and friendly environment. Even the cleaning staff is friendly and eager to greet people. I would highly recommend this location, it's rarely packed and its clean!

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★ 5

Crunch Timonium is such a wonderful place to work out. The staff is always welcoming (especially Alexander, the AGM) and there is everything you need to have a successful work out. Highly recommend!

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★ 5

Great gym!!

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★ 5

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★ 5

Crunch Fitness has completely transformed my gym experience! From the moment you walk in, the atmosphere is inviting, energetic, and motivating. The staff is incredibly friendly and always ready to help, whether it’s answering questions or giving advice on equipment.

The facility itself is top-notch. The variety of equipment caters to every fitness goal, from strength training and cardio to functional fitness. Machines are well-maintained, and there’s rarely a wait, even during peak hours. I also appreciate how clean and organized the gym is—sanitation is clearly a priority.

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★ 5

Amazing Customer Service

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★ 5

Meeting with Eric joining crunch and having JaJuan as my training has been a game changer. My experience has been very positive. I love true coach I’m never guessing what to do when I’m in the gym. And JaJuan is a great trainer I been working with him for about 3/4 months now and I’m seeing a big difference in my body and my gains. I’m very happy here.

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★ 5

My trainer JuJuan has been a clear guide and important part of getting back on my feet after an accident took some
Mobility from me.

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★ 5

JaJuan Dixon is an amazing trainer. I have been going to the gym for years with no results because I didn’t know what I was doing. He has taught me how to work out properly and built a proper foundation to become stronger. I have had wonderful results in a short period of time because now I’m exercising correctly and getting the results I have been trying to get for all those years.
I highly recommend Crunch and JaJuan as a trainer.

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★ 5

they have good pricing compared to other gyms and it’s a good environment

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★ 1

This gym made me feel so uncomfortable. Between the rock and roll music, yt men staring, and Ahmad Aubrey crime documentary playing on the large tv for everybody to see. I could not enjoy my workout at all. Plus the women’s bathroom was a mess. 0🌟’s

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★ 5

Tary has a great customer service

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★ 1

What a Disaster Club!

I can't believe the experience I've had with Crunch in Timonium. I haven’t been to this gym in almost a year, yet they’ve continued to charge me every month. When I tried to cancel my membership, I was told I have to come to the location in person to do so. This is completely unreasonable and feels like a tactic to make cancellation as difficult as possible.

It’s incredibly frustrating to see money taken out of my account with no easy way to stop it. Their customer service is unhelpful and seems more focused on trapping members in endless payments than providing quality service.

Save yourself the headache—find another gym that respects its customers and offers straightforward cancellation options.

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★ 1

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★ 5

Spectacular gym been here for 3 years no problems. Workers are amazing and full of energy.

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★ 5

Great gym

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★ 1

Gym is pathetic. Truly a failure at every level. Paid 50 dollars a month for a gym where the only people working or doing anything are teenagers working part time. Management is nowhere to be seen. I swear to you that for 4 out of the 7 months there has been a urinal filled with rotting piss they refuse to fix. Machines broken for months. Its so bad and overpriced. Do not waste your money. Its awful

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★ 5

Great environment and community for starters and more advanced lifters!!

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★ 1

This gym lockers and bathrooms are usually disgustingly dirty. They’re not open when their hours say they’re supposed to be. I wouldn’t waste my money or time coming here

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★ 5

I travel for a living and I been to my fair of gyms around the globe including a few Crunches; and I have to say the customer service here at their Timonium branch is world glass. I was very impressed. 5 star experience

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★ 5

Always clean, great energy

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★ 5

Eric is one of the most knowledgeable personal trainers I’ve ever worked with. 5/5 would recommend

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★ 5

Helpful and kind staff, thanks guys!

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★ 5

I love Crunch Fitness Timonium! Great workout environment. The staff is very polite and welcoming.

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★ 5

Been coming here consistently for the past couple of months!! Staff is very friendly and helpful. Gym is always clean and offers many different machines.

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★ 5

Amie is a good personal trainer—kind, supportive, and always helpful. Her flexible schedule makes working with her easy. I’m grateful to know her.

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★ 5

Equipment feels great got my workout done with no problems I like this gym a lot

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★ 5

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★ 5

Love the crunch gym in college park! Always clean and great customer service!

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★ 5

Trying to get back into routine at gym. Came as a guest with my roomie, will do this on Mondays untill I'm ready to commit to more days!

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★ 1

I had good experience with my trainer Amie . She was so lovely. until few days ago. The manager of crunch (Eric) came to me and told me I’m behind of my payments and I should give him authority to charge me for more sessions .I noticed I was charged twice on 9/3 and exactly the day he was talking to me he put my name in the system THREE Times on 11/4. He cares about payments but he didn't care about the right info and if I didn't check it , he would charge me for 3 more sessions which was wrong. This caused me to lose my trust on the crunch. When I asked him to tell me about his supervisor he told me there is no one on top of him and he is the highest manager while Doug was his supervisor and I found his information from one of the clients who was faced exactly the same issue. I sent several emails and there was no response before that I went to the gym several times to see him but he wasn’t available. When I called them and told them I will file a motion against them he showed up. It was the worst experience I’ve ever had with a gym. Poor management. They just care about money not clients satisfaction and you are not able to find them. They are scamming if you don’t check your session they will add to your sessions to charge you more. Eric should be fired he is not able to manage and he lied about his position and he didn’t provide me his manager information because he was scared. I wished I could give a negative point. I wished I reviewed the reviews before signing up for this gym with dirty management. I decided to cancel my contract and there was no way until I told them I am moving to VA and still they will charge me for 1 more month. I was with them for more than 6 months and they don’t value their clients.

Source: Google

★ 1

Horrible customer service. Their cancellation and account freezing policies are all over the place. The policy I agreed to and confirmed with multiple employees was different 2 months later when I returned and there was an extreme lack of transparency.

The gym itself is fine but the equipment and amenities aren’t even close to the quality of those at Brick Bodies or Planet Fitness just down the street for less money.

I wouldn’t suggest this gym to anyone. Brick Bodies is a great alternative with better facilities, employees, and price.

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★ 5

great gym, reese was very helpful when i asked for help, need more workers like him

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★ 5

Really nice gym. Tons of space and plenty of functional equipment. A very friendly employee named Reese helped me get a membership easily. He also helped me bring up my chest strength. Another employee named Jay was super nice and welcoming at the front desk.

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★ 5

amazing staff. very helpful. if i can remember correctly, a young gentleman named reese was beyond incredibly helpful.

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★ 5

Great experience!!! I have been a crunch member for 2 months now and I have had no issues at all. From there great machines and equipment to the staff, everything is perfect. I’d also like to take the time and shout out staff member Reese Phrahl. Reese has helped me since day 1 here at crunch, he offers amazing customer service and has welcomed me in so much ways as a new crunch member. Lots of love for this gym and my words cannot express how grateful and appreciative I am to be a member of such a great environment.

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★ 5

Went for the first time last week and Reese at the front desk was super helpful with signing up for my free trial! Overall customer service was amazing.

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★ 5

GREAT EXPERIENCE!! Reese was very helpful.

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★ 5

I came looking for a Membership, and a young man named Reese was such a big help. Great staff.

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★ 5

Good gym, reese helped me out finding which membership worked best for me

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★ 1

Decent gym with classes as well. However they need to do better with cleaning the bathrooms.

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★ 5

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★ 1

I signed up for a membership and personal training Sessions. A few week after I was hospitalized for severe hypertension. My physician sent a note and I tried to cancel. Not only did they refuse to cancel me, an ar in breach of contract. They continue to debit random ridiculous amounts of money out if my account. Today it was $756 last week it was $250. This is a scam with a bunch of young kids running the gym. Go to a reputable gym, like Brick Bodies, or One Life Fitness. I have never experienced anything like this before.

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★ 5

Crunch is a great gym!! Has great variety of cardio and lifting equipment and is high quality and well maintained.

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★ 4

This gym is ok, nothing great. But, never busy when I go in, so I'm ok with that.

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★ 5

I love crunch! Has everything I need

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★ 1

It is almost impossible to cancel your member ship with crunch. they won't let you do it over the phone and half the time when you go in there is no manager available. they told me to send them an email stating I visited in person and it would be taken care of. It was never taken care of and they continue charging you. I eventually had to decline payment through the credit card copy and they sent it to collections.

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★ 5

Great gym clean and friendly!

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★ 5

Great gym, never packed out and good equipment

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★ 2

Just started at this gym. Equipment, classes have been great so far. I wish I read the comments about everyones experiences regarding starting personal training before I signed up to begin a membership. I just wanted to inquire about rates and somehow was enrolled for the 2 hour long session to be told everything that was wrong with my body to ensure that I signed up. When I tried to ask 30 minutes in about the rates I was told wait till the end. I signed up 2 sessions a week for 6 months which totaled 500+ a month. I didn't get the signed copy till a day later to recognize all the fine print. With recently moving, experiencing some pretty serious health issues I wanted to dial down the amount of sessions until I get a handle on things. I was dismissed by the manager and told initially that I was locked into a contract and nothing could be done. I was told that my health diagnosis was not serious enough for him to even consider modifying my schedule, which I felt was very inconsiderate. I was also informed that they had no personal trainers at the time I was available for sessions which was not discussed or explained prior to signing. I was told I cant be refunded for a session I never got in the first place. Just like others have indicated in these reviews. I was so excited to start my journey and this encounter left me pretty disappointed.

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★ 5

this gym had everything that i needed! good membership deal. i love how its lowkey, and not that crowded (maybe because i came on a saturday morning)? i love it here!

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★ 5

Walked into a friendly greeting .immediately noticed it wasn’t a yelling fest . All the weights were evenly spread out and not all on one machine bathrooms were clean every machine I waited on was wiped down before I used it . All in all well maintained and good atmosphere from workers and people working out .

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★ 5

Amie helped train my daughter around softball season. She’s energetic and awesome!

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★ 5

Really like coming to this gym!! My trainer Amie is very kind and patient!! I really like my sessions with her!! Very clean gym and locker rooms!!

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★ 5

I worked with Amie a few times, she and the company are great.

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★ 5

Great gym, Reese was very helpful

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★ 5

Honestly one of the best gyms I’ve been too, great equipment and staff. I’ll never forget this one time I tried benching 405 and failed it. The bar came crashing down on my chest and right before I almost died a giant 6’6” mountain of man (I think his name was Reese Prahl) stood over me and lifted it up. 10/10 experience.

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★ 5

Reese was a huge help!

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★ 5

Very friendly staff and always a clean environment. Love coming here!

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★ 5

reese helped me it was great

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★ 5

Reese was great he helped with lot if info!

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★ 5

Love this location! Super clean and staff is always friendly!

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★ 5

This is a great place to work out at. This staff was super helpful and nice. Everywhere in the gym looked super clean you can tell the staff care about you.

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★ 5

I’ve never met a more friendly and inviting staff at a gym! I was pleasantly surprised and especially want to thank that worker Lydia for putting the biggest smile on my daughter’s face when I picked her up after my workout. She doesn’t like many people but can’t wait to come back and see her again 🙌🏾 😂

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★ 5

Gym is always clean, and the front desk girl Lydia always helps me with buying energy drinks, great customer service, makes me feel so special!

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★ 5

Mikayla Shefts is great!!! Best gym ever

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★ 5

It’s a very great gym🗿

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★ 5

Will was awesome in helping through the gym search process. Great gym atmosphere. Best place to work out in the area!

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★ 5

One of the employees, Reese was a very kind employee!

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★ 5

Shout crunch fitness and Reese who works there.

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★ 5

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★ 5

Very clean and equipment is kept in great condition!! Management appears to be very involved!! 10 out of 10 recommend!

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★ 5

The Timonium location is a great place to work out. The equipment and floor are always clean, and the staff are very friendly. The atmosphere of the gym is non-judgmental, and provides a decent space for people to work out without feeling crowded or uncomfortable. And the new fitness director Eric is very knowledgeable about his craft. Would definitely recommend working out here.

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★ 5

Great gym with a great staff. Mikayla is always happy to help out and is very kind!!

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★ 5

Crunch is such a fantastic gym and has everything I need. The staff also makes going to the gym a great experience overall. Especially Mikayla, she always has a smile on her face and is so helpful!

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★ 5

This gym is amazing! Customer service is great and the employees are always ready to help! Mikayla is especially good, ask for her if you stop in!

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★ 5

Great gym and staff! Super nice employees especially Mikayla, always has a great attitude!!

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★ 4

Danny and Reese do an outstanding job and helping the customers and keeping the place clean.

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★ 5

Mikayla, Danny, Reese were very friendly and amazingly helpful with all of my questions about the gym and I’d highly recommend the to receive a promotion!

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★ 5

Great gym, amazing staff. Best gym in the area. Tyler was so helpful

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★ 5

I love Crunch! Besides it being a great gym, the best part is their staff, especially Mikayla who is always so friendly!!

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★ 5

i have had Amie help me in the past when i come in and need help with learning new workouts. she’s great

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★ 5

Friendly staff, clean gym

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★ 5

Fantastic gym great employees and clean. Must see gym!!

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★ 5

I worked with Amie she was great! She cared about how I felt what I wanted to do. And how I felt even called the next the next day. She is a great trainer. Amie is were it’s at!!! 100%

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★ 5

Loved it here very child friendly I was worried about going to the gym with two kids ages 5 and 8 since im very protective but they loved it here they met and stayed with Lydia its been a few days since they went and all they keep asking is when we are going back to the gym to see there friend we will be going back to this gym soon and getting a membership so they can see her more often and i can feel focused knowing my kids are in good hands

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★ 5

Great gym! Consistently cleaning throughout the day. Gets a little busy but the gym is a great size & the community is great!
Barry & Lydia are great!

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★ 3

Nice faculty with lots of options. Just don’t expect weights to be put back properly in any fashion or the men’s locker room to be cleaned regularly.

Update: Men's locker room still not cleaned and weights and equipment is still left all over the place...

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★ 5

Very clean and nice equipment, supreme service and thanks for the help of Tyler and Danny

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★ 5

Great staff, clean location, and amazing value!

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★ 5

Excellent gym!! Clean, well-equipped and organized. I have been a member for about 3 months, and now have Crunch personal trainer, Jenna. I’ve been lifting/working out for my entire adult life and have never felt I needed a personal trainer but I LOVE IT!! And Jenna is amazing, I didn’t know having a personal trainer would be so much fun and give me the extra push I needed for motivation. She sets up varied and goal-driven workouts for me and keeps me going the whole time (even if it means singing “ain’t no mountain high enough” while I get thru my mountain climbers:). Highly highly recommended!

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★ 1

I have been to three different Crunch facilities and this is easily the worst one. Firstly, the bathrooms are absolutely disgusting. The changing areas and sinks are fine but you can very easily tell that the toilet areas rarely get cleaned and they smell terrible. Second, they need to add more machines of what people actually want to use. For example, having only one fly machine is not enough especially when you’re there during peak hours. I highly recommend going to the Crunch in Canton if you are able, it’s on a completely different level compared to this one.

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★ 4

I have been going to crunch for a little under a year but can truly say the environment is very different than some gyms I have tried in the past in the best way possible. Everyone here is friendly and encouraging. I truly feel like it is a community and I am always greeted by one of the employees at the front desk when I come in and leave. I have a trainer, Jenna Stakias, she is amazing to work with! I feel like I always am getting pushed to do more than I thought I was capable of doing and leave so encouraged and satisfied with my trainings from her. She is very personable amd takes the time to truly show me what I can do to tweak and improve my form and get the most success out of each set. I definitely recommend her and going to crunch. My only complaint is the lack of paper towels to clean the equipment happens too frequently for the amount you’re paying to be at this facility.

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★ 5

I love coming to this gym . They offer different training programs and I have had the pleasure, with training with one of the trainers Nicole. Nicole Nicole is super sweet and knowledgeable about everything fitness.

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★ 5

The gym is clean, but what I like most is the classes and the hydromassage beds.

The best thing is after I started my personal trainer journey and got assigned to Nicole. She's been amazing in my growth and development. She started me on a plan of three days a week (upper body, lower today, and back). Then, I went on to 5 days a week. I saw a huge difference in weight loss and muscle gain. Not to mention, it helped with my anxiety and depression as well.

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★ 5

We joined Crunch to have more structure with our workout routines. My trainer, Jenna Stakias has been patient and very helpful with me as I rebuild a foundation for a better golf swing.

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★ 5

me personally i love this gym & the trainers at the gym! My trainer Nicole was been nothing but patient and very helpful! She’s the reason i love upper body now :)))

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★ 5

Jenna Stakias is one of most determined trainers to see their clients succeed in their goals. I was weary about the personal training at first, but she makes it worth the money. She pushes me to do things I never thought I would be able to in the gym and to not give up just because I am tired.

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★ 5

I've been training at this gym for a while now, and I have to say, my experience has been great! Nicole, my trainer, is absolutely amazing. She is incredibly knowledgeable, motivating, and really tailors the workouts to meet my fitness goals!!

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★ 3

A totally passable gym

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★ 5

Jenna Stakias is the best trainer! She pushes me to my goals and she gives me tough love when I need it. Worth every penny for a trainer and makes me enjoy coming to the gym!

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★ 1

Cuatomee service is horrible

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★ 5

Great gym and great staff, Barry help us out a lot, it’s our first time in a gym out of state and really friendly

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★ 5

Good gym never crowded and decently clean and organized props to Barry Amos helping us out.

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★ 5

Great gym, great space and even greater staff. Barry the assistant manager always provides great help and support when bringing my guests.

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★ 5

this is the best gym iv been to in a long time. i have been to many different fitness establishments in my day and this one is far superior to them all. I would say i prefer crunch over equinox. amazing set up, EXTREMELY friendly and welcoming staff and members. overall 10/10 experience will be staying until i have a hip replacement. i love you crunch

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★ 2

Equipment and set up are excellent, but the showers and bathroom stalls need professional cleaning

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★ 5

The staff is very nice and welcoming, equipment up to date, all in all a very nice gym.

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★ 5

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★ 5

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★ 5

This is a great gym with a good amount of equipment. The staff and trainers are super helpful and friendly as well the community.

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★ 5

Overall I had a great experience at the gym, and the staff are super friendly and helpful.

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★ 2

Though I enjoy coming to this gym, especially on the weekends, I find it frustrating that in the evenings during the week, it is extremely busy. My husband and I were there tonight and there were four people at a machine. It is frustrating when on multiple occasions, there are often 2-4 people at one machine or crowded around the weights. I think that there needs to be a time limit on the use of machines and the number of people who can use a machine at a time, especially in the evenings when the club is most busy. I overall appreciate the cleanliness of this gym. I do also appreciate the friendliness of the staff. .

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★ 2

I went to this location this Sunday morning at 6 am and it wasn’t open. I stayed until 6:25 am , no one showed up. I went home. Unfortunately this has happened several times before but never this late. If you are a business and your hours of operation start at a certain time you should open at that time. I also go to La Fitness in Nottingham and have never had this issue.

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★ 1

I’m a member, they have a lot of equipment but the facilities are dirty and the paper towels are NEVER stocked to wipe down equipment. Today at 8am, all dispensers on the floor are empty which doesn’t make sense for a facility that opened within the past few hours. The bathroom soap dispensers and toilet papers are never stocked. I often see 3 or 4 staff congregated at the front when things like this are happening. There are also often dead bugs that I will see not cleaned up over the course of several day. Management, please do something about this and get your staff working instead of standing around! This is unacceptable.

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★ 1

I have been going to gyms over 20 years this gym started out great and now to me is the worst I have been to. The bathrooms are disgusting your lucky if there is toilet paper, I dont understand why it is ok to film/video not everyone wants to posted on to someones social media, 2 days ago there was 3 different people around the flat bench press and all 3 had cameras set up on tri pods in the middle of the floor in peak time 6pm its a big safety issue to have to carry 80lb dumbbells through the maze of camera stands. What is the policy on filming???? I can see it causing bad altercation that could turn violent to someone who feels uncomfortable for just trying to better themselves and workout without being a part of a production crew. it would be a shame to trip over one of these cameras and brake it. If your going to let people spend over a 1hr on a bench you need to order more.

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★ 5

Great employees and great equipment.

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★ 5

I love crunch

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★ 5

This is a great gym. Lots of equipment. Great staff and trainers. The people who workout here are great also.

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★ 4

Pretty empty at all hours which is awesome. The employees are all super helpful and friendly. Membership prices are lower than most in the area which is also another plus. Would recommend.

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★ 5

Been going to this crunch for over a year. Friendly staff and typically always clean! Everyone motivates each other in the gym as well

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★ 1

I wish I read the reviews first. Their 1 month free is a trap to pay yearly fee of $60. When you get such mail at home for a month free, they would not let you sign up in the gym, rather make you sign up online and no body talks about the terms. There is a 30-day notice for cancellation which you have to do in person with a manager who does not stay after 5 PM and you cannot give notice during the trial period.
During my trial, I found the gym to be shabby and filthy which is why I wanted to cancel. I had long term plans though since it is very close to my home.
After cancellation, exactly after 1 more month, they again charged me for the next month and it took me back and forth emails with the manager to get that refunded. Very disappointed during this whole process and walked out after talking to the ugly team who doesn't even know the word called 'Apology'. This gym branch will go out of business soon.

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★ 2

Crowded 🥴

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★ 1

I froze my membership for 3 months while away at school and they continued to bill. After they admitted to the error and promised to refund the money they owed me, are now backtracking and trying to avoid paying. They admitted to having lots of problems with billing. See their rating with the BBB. Several complaints. AVOID this gym. Plenty of other reputable options in the area.

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★ 1

If I could give negative stars I would. The gym itself is a good layout and relatively clean. The problem lies with the sleazy management that is in charge. The employees here signed me up for two gym memberships, and I didn't notice until I recognized two charges in my bank account. They sent me in circles trying to figure it out with ABC and had no urgency to help out a customer. Save your money and your time and don't come to this worthless institution if you value customer service and a good gym experience.

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★ 5

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★ 1

I canceled my membership and I have still been charged for multiple months after I went in person to cancel when I called in to speak with. A manager he said it was never canceled and I can’t be refunded this is ridiculous and unprofessional. They have children running this place and don’t have a clue about business management I DO NOT RECOMMENDED

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★ 5

I joined in March of this year and workout at least 2 to 3 times a week. Working staffs are nice, workout areas are clean and well maintained.

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★ 3

I enjoy this gym, but please have the urinals cleaned. They are disgusting.

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★ 5

Good gym

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★ 3

This was the worst gym experience in my entire life. They company overcharges you with the membership fee. And you have to pay for the month after you cancel your membership. Still waiting on a refund that I asked for in June but was told, I asked for it in July by the same manager who took forever to return the refund. I already had issues with this place because of their poor customer service skills and to add they aren't helpful in any way. I will never use this gym again. Worst experience ever.

Update: on Oct 21, 2023: Recently went to the gym to officially cancel my membership and the other manager that gave me a hard time is no longer there, the new team seems happier and hopefully moving forward better customer service. I'm out but give it a try now, the environment is more pleasant. I will update my stars to a 3. ✌🏽

Source: Google

★ 1

For the personal trainer I don’t believe it’s worth the money. When it came time for a session it was always rescheduled for whatever reason that week. I paid well over $400 dollars for three thirty minute sessions?! Too unorganized & no one ever followed through with their word. I asked multiple times for my payment to be paused for the month and it never happened & it’s a hassle with cancellation. Quick to take your money but disrespectful immediately after. Aside from the personal trainer dupe the gym is nice with lots of equipment! - The staff it self seems judgmental and always annoyed to be at work. If you’re good at zoning out go for it! Save your money with the personal trainer though! They only care about your money!

Source: Google

★ 5

Great

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★ 3

It has all that you need. However, it is not clean. They are working on improving in that department. Wipe before and after use of equipment is my suggestion. For the most part, most of the staff is friendly except for a couple.

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★ 5

Hey there yeah there was a filthy men's locker room and then I went there 2 days ago and it magically sparkled!! Couldn't believe it! It smelled so nice and inviting! Come find out there was a young lady working her self deep. I could actually see in the mirror,use the bathroom comfortably!!! WOWW THIS CLEANING LADY IS AMAZING!!! I TOOK A SHOWER!!! LOL THE SOAP WAS FILLED AND NO GRIME!! LOL SHE WAS CRUNCH CANTONS HOUSEKEEPER ERICA!! TOO KOOL. SHES THE BOMB!

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★ 1

Don’t go to this gym. They lie about what the price is going to be and they don’t let you cancel your membership.

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★ 1

Didn’t get to workout today. Got there at 5 when they opened. Gave it til 5:20 then left. No sign. No announcement.

Edit: Still dark at 5:35.

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★ 1

Not sure what happened to this club, it really used to an ideal gym in the area but it’s gone extraordinarily downhill. Like others mentioned, the locker rooms are absolutely filthy. Today I arrived and all the stalls were dirty and the lights were out at 4pm. This is not just one occurrence either. In addition, they’re regularly out of paper tissues to clean the gym equipment. This is frankly just unacceptable for the membership fee they charge. Until management actually addresses the issues that multiple people are pointing out, it’s best to steer clear. There are much cleaner and quality gyms in the area that are worth your time and money.

Source: Google

★ 1

Place is FILTHY. Better off hiring a 5 year old to clean the place. This location is so poorly managed, and much as I used to love this gym, it’s gone down a slippery slope - as you can see from other reviews. You figure after so many bad reviews they’d do something or get new management, but NOPE. Don’t spend your money here.

Source: Google

★ 5

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★ 1

A close friend of mine was in a severe car accident during their 30 day free trial. They are no longer able to go to the gym. They called and emailed to cancel their membership before being charged. Crunch fitness denied his request and charged him anyway. Then he went there in person to speak to someone. They told him he needed to maul a letter to request to cancel, they could not cancel without a mailed letter! So ge mailed a letter,they still have not canceled and charged him yet again!this place is a joke, I would never recommend anyone to sign up with them!!!!

Source: Google

★ 1

I’ve been to a lot of gyms but this one is the worst. It’s disgustingly dirty and it not kept up by maintenance. There has been fecal matter on the walls of the bathroom so many times. The equipment is okay, but not well kept at all. The general manager is ruining this gym, the space is good, but the environment is not. If you are a young lady , one of the men working there will make you uncomfortable. After speaking to a lot of others this was their experience as well. Same guy, some motive. Stay away from this gym! Not worth the price and not worth the workout. The GM is not only running this place down and is making everyone uncomfortable.

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★ 5

Good gym overall. Plenty of space. Clean. Several Olympic lifting platforms, spin room, fitness studio, etc. Friendly staff

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★ 3

The elliptical were not on and those are my favorite part of the gym.

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★ 1

Filthy

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★ 5

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★ 5

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★ 5

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★ 3

I really wanted to like this place. It is large, spacious and open. However, after a couple of months of use, I've noticed that cleanliness is not necessarily a top priority. It often feels as if the maintenance staff has called in sick for the last three days. The gym floor regularly needs to be swept. The machines need to be wiped down. The locker room floors are constantly grungy. The splash guards in the urinals have not been changed in months -- they now have a black residue on the parts below the water.

Source: Google

★ 1

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★ 2

Only reason they got 2 stars is because they have equipment. Doesn’t mean it will be clean, I have gone to the gym almost daily for 5+ years of my life, did gymnastics for the rest of it, I wipe my equipment and somehow still managed to catch ringworm from this place. Employees are almost all young men, going around hitting on women (me) which made it way more uncomfortable for me. Bathrooms are dirty, floors are dirty, and obviously equipment is too. A majority of the time the employees actually can’t even be found, even if you did need anything. Went to cancel my membership and the “manager” is only available 10-6 so I got denied from cancelling it, told I would receive a phone call and never did. As someone that has moved over an hour away, works a full time job, I still managed to go in in the morning to cancel just to get denied. I call back the next day just to get put on hold for 15+ minutes 3 separate times. When I went in time to cancel the first time, it was before I would’ve been charged and instead they recommend I send in a letter that will cause me to be charged an extra month. Even though I went in in person, and offered other times to meet other than 10-6 the “manager” refused still.

This is actually the first review I have ever actually left, as I worked in a gym for 5+ years I completely understand how things function, how customer environment is, and I can honestly say I would never recommend this crunch location specifically, to anyone. I would recommend planet fitness, anytime, onelife, or really ANYWHERE over this place. Guaranteed to be cleaner, and honestly better anything. Including the policies. (Btw. I have been to other crunch fitnesses with nice employees and a clean space. This specific one I do not recommend at all)

P.S. cancel my membership.

Source: Google

★ 2

This was the first gym I started with on my fitness journey. Overall, machines are good. However, when I met with a personal trainer for a “kickoff”, which I assumed was an orientation, he wouldn’t let me leave until I purchased his training. $100 for 3 30 min sessions was insane. Later that same day I called the gym to ask for a refund, because I hadn’t been to the sessions yet or wanted to go. They said no refunds so I had to repeatedly call back until I got one.
The gym starts getting boring, same machines with no new ones added. It isn’t too busy depending on the times that you go. 12-2pm is usually pretty good.The staff seemed constantly annoyed and judgmental, but that is just my opinion.
When I eventually wanted to leave in mid-April, they said they would charge me for May, even though I wasn’t going to step foot inside in May. They also wanted to charge me $50 for downgrading my already $55 per month membership.
Overall, gym seems very money minded. I understand this is a business are they need money, but at some point you need to show some humanity too. I found a much nicer gym with nicer equipment and more understanding staff down the street.

Source: Google

★ 5

Less crowded than canton is my biggest compliment. It’s clean, kind staff, spacious! Only did one class here so far and was ran by a substitute. I think Danielle? She was really welcoming.

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★ 1

Was a member at this gym for over 2 years and no new equipment workouts started getting boring, bathroom are dirty more then they are clean. Seems like new staff every week or month. Speaking to a manger seems impossible

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★ 1

It was a nice gym while I went but I'm moving out of the area. When I went to cancel after being a member for 2 years they told me about their "30 day notice" for cancellation. I canceled right after they charged me for April 2 days ago and I'm told I have to pay for May as well. Tried to console me and say I would have access to the gym for all of May. Cool, I won't be there.

Source: Google

★ 1

You can’t charge someone for a gym membership when they never stepped foot inside your gym!!! Absolute scam and I will never be using a crunch because of your inability to resolve the situation!!!

Source: Google

★ 1

I have never even been to the gym before in my life yet they are trying to charge me money. I contacted them and told them the situation and they are not being helpful in any way. They are trying to scam me out of money when I have never even been to the facility. The faculty obviously lacks respect and integrity, and I recommend that anyone reading this choose a different gym to avoid being scammed out of your money.

Source: Google

★ 5

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★ 5

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★ 2

Customer service was not very pleasant. I’m a member of Crunch in Pennsylvania; not knowing I was 2 days past due on membership the representative literally stated after I scanned my card, “They may allow this in your facility but you’re unable to use ours as you are 2 days past due with fees,”. He Didn’t even give me the chance to pay as he walked away to assist another member. The guy was young-mid 20’s, darker skin, tall, larger, glasses. Date: 3-21-23, 12:05 pm.

Source: Google

★ 4

Well cared for gym. That said, the class staff have problems sharing. I was trying to stretch in the corner of a class and was completely out of the way, their workout was performed on a mat and the instructor told me I had to leave the room. There were only a total of 3 people in the class and being asked to move was kind of ridiculous unless her perogative was to make me feel unwelcomed. I pay to use ALL the facilities and the other stretching areas were occupied. I have never been met with energy like that at any of the other crunch locations I've visited. I wasn't disturbing them at all and it just seemed rather petty on their behalf. What if I had wanted to join the class but didn't have the courage? That could have completely off put a member in this predicament.

I don't want this to be a shade throwing session though, the day shift cleaning man was a beast with the wet vac and did the entirety of the women's bathroom and was constantly cleaning while I was there, thanks for the dedication bro, MRSA is terrifying. The place was definitely nice and the equipment is in good shape if that's what your looking for.

Source: Google

★ 5

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★ 1

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★ 1

Gym is nice, equipment is new and clean. Cancelation policy is insane. You can only cancel when there is a manager there Monday-Friday from 10-5. I will have to take time off work to come do that. They also accept a certified letter only. They will not accept a letter that you hand deliver.

Source: Google

★ 3

It's OK. Friendly staff, clean workout area, and convenient parking. Nice equipment, but just not enough of it, and very few accessories and grips. Weird layout, as if the machines were set up randomly. ***VERY CROWDED*** Unless you go right when they open (5am weekdays), you'll be nuts to butts with standoffish suburbanites who are, I'm assuming, allergic to saying hello or smiling. Overall, it's not terrible for 30 bucks a month (50 if you want all the bells and whistles you probably/definitely won't use). And if people setting up tripods, dollies, cranes, sliders, and AARI lighting to film themselves workout and block equipment annoys you, AVOID.

Source: Google

★ 5

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★ 5

Excellent Place!!!! Very Impressing, The Layout is Awesome 😎 and The Staff there are amazingly helpful and courteous with having an added bonus of patience I was truly impressed with this place and I'm sure that if you give them a try you will be too 👍

Source: Google

★ 1

Price is decent for what you’re getting but upkeep of the gym has been subpar with dust everywhere and the cancellation policy is overly complicated.

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★ 5

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★ 1

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★ 1

Front desk staff, personal trainers, and management are horrendous. Cancellation is nearly impossible. It seems they have a new "Acting Manager" every month who works approximately 1-2 hours 3 or 4 days a week. It's unfortunate because the gym itself and the equipment are excellent. Highly recommend any other gym in the area with better and more supportive staff.

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★ 2

You guys need to expand. M-f there are lines to get a bench or equipment between 4-830. Never used to be like this. Not good

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★ 1

Definitely not going back. Front desk is very inappropriate and. No customer service at all. Manager was rude and I walked in and waited for like 15 mins. And after waiting front desk had very little knowledge of what I was looking for. All they kept talk about was personal problems. I even overheard them talking about how their corporate manager ashin is sleeping with all their managers . It’s Very unprofessional will not be returning. Gym is a place to work out stress free not to gossip!

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★ 5

It's good

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★ 5

Great

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★ 5

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★ 4

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★ 4

I spoke with A Team Member Kevin at the front desk at the Timonium location & he was great full of incite, patience, & cleanliness. His presence really gives this Gym a uplift. He Boosted my Confidence!

Source: Google

★ 1

Do not get personal training here!

I am extremely frustrated with Crunch Timonium and JF Fitness North America over this whole ordeal. Multiple times their trainers trained other people during a session, were late, rescheduled at the last minute, or did not show up. These trainers also "quit" (an employee later told me they fired for stealing) and it took weeks for management to reach out. Management has been very difficult to work with as well, as the General Manager and Fitness Manager (the former GM) keep contradicting each other, and the information I've gotten from the website, help line, and billing department has been unhelpful and let me in circles. They refuse to reimburse me fully, just continuing their trend of unprofessionalism, bad customer service, and inability to be accountable for their multiple transgressions. They even tried to blame me and an employee's medical condition for the management's (read: their own) mistakes. The state of the gym was so bad the new General Manager admitted he had been brought in to "clean things up".

Source: Google

★ 5

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★ 5

Always clean and friendly staff

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★ 1

If you ever need to cancel your membership I wish you all the luck in the world .
Had to get a new debit card because they wouldn’t stop hitting my account . It got that bad .

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★ 5

All the equipment and tools I need to have a great workout. The space and people are inviting, and people are very respectful.

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★ 5

I absolutely love this gym! I love the kiddy corner and the ladies that watch over my daughter as I workout are amazing. The gym is always clean and there’s plenty of equipment to use. The classes are also a great way to start working on your fitness.

Source: Google

★ 4

Very clean and welcoming. Large facilities. Can get a little crowded but everyone is respectful of each other's space.

Source: Google