★ 5

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★ 5

One of the best gold gym in the area, I am upset this location is going to close soon. I tried germantown location I really couldn't stay 15 minutes, so crowded and you don't feel you are in the gym.

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★ 1

Does anyone even work there???? No one ever picks up the phone and Al I literally want is for me to come there and have someone show me around so I can sign up. I have called for about 4 weeks now and can never get anyone. This place is a joke

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★ 1

AC broken for over a month with 100 degree heat waves, rotting equipment constantly broken, ripped cushions... emailed customer experience and they are useless and gave me the run around we don't have any updates reaponses. Would love to stay but it's brutal in there. Clearly nobody cares about this location.

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★ 5

I definitely enjoy being there.

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★ 5

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★ 2

There are many wobbly benches and some machines have loose bolts. Since I've joined, my membership fee's have been raised twice, yet the quality of the equipment has stayed the same. The mens bathroom trash cans are constantly full and overflowing. The area in general is very hot and humid. Compared to other Golds Gyms(DC metro), this is not up to par.

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★ 1

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★ 1

I have tried to cancel my membership 3 times by showing up physically at the gym, and during all of those 3 times, I was assured that the membership had been cancelled. However the monthly payments kept on coming in.
As a result I had to block the payments through the bank and get a new credit card.

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★ 1

Cancelled in December, still getting billed in April. Called numerous times, no manager has gotten back to me, and now my calls don’t even go through. What sort of business malpractice is this?

If you sign up for this gym just remember you’re signing up for life.

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★ 5

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★ 3

Equipment is very run down.

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★ 1

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★ 4

It's good

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★ 1

We joined Gold’s Gym at the Airpark location and transferred our memberships to another location when we moved. Years later we decided to cancel our memberships (after they closed location that was closest us), and the cancellation process was terrible. We first tried to cancel shortly after the covid shutdowns ended and the manager begged us not to cancel, and offered us a “free” membership pause; I reluctantly accepted the “free” pause, and months later they started billing us “pause fees”. About a year ago we formally cancelled our memberships and Gold’s Gym even sent us cancellation confirmation. A few days later, they notified us they would keep our accounts open just in case we wanted to come back! Now, a year later, they are still trying to bill us monthly dues!!!
If you join this gym I hope you enjoy it, because you will be a member for life.

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★ 1

Need to open. Earlier many people like to work out early an go to work at least need to open at 3 or 4am to give some time to change to go to work after

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★ 5

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★ 5

Great gym, good people working there.

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★ 2

1.Parking lot needs illumination as it's too dark at night.
2. Machines need repairs ASAP !
3. Cleaning has been forgotten in this place.. trash, dirt and dust is a day to day issues every day.
4. Sauna/Steam room needs some serious help.
5. Add more cleaning/ hand sanitizers around the gym (two cans are not sufficient) ! We're leaving in a virus society that this is mandatory.
More importantly , People not wearing a mask is not acceptable . They have an"exception" that's just a joke . either were one or stay home !!
GOLDs Gym Make it right for us loyal costumers!

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★ 5

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★ 5

Staff and the people who go there are always friendly. This gym feels like home

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★ 4

It's OK fie the money. Could use some upgrades.

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★ 5

JUST ANOTHER DAY IN PARADISE!!!!🥰

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★ 2

I really want to like this place. I go because of the close proximity to my home. And the staff there are all friendly and helpful. However, there are times I choose to drive farther away to the Olney location for several reasons: it is SO dirty. A gym should prioritize cleaning. I think the only thing they do is empty the trash. The carpeted areas are gross and need replacing. There's even cobwebs in some areas. I see the same handprints on the mirrors every time I go, so those aren't cleaned either. Cardio equipment isn't wiped down at the end of the day. There no evidence of vacuuming. It's also humid in there on most days. I love that there's a bay door in back that they open on NICE days. I hate that it's open when it's humid and hot. The AC struggles to keep up, or doesn't work. I've been bitten by mosquitoes on multiple occasions. Some of the equipment needs replacing or repairs. There's not enough free weights (i.e. maybe one set of 25s). The overall gym experience is okay. Their primary concern should be the cleanliness and proper maintenance of the facility. It's not what you would typically expect from a Gold's Gym

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★ 5

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★ 5

Excellent is my four day in the gold gym. They have everything to workout..

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

People are very nice here. Nice variety of machines and free weights. I like the room up top with a view of the airport.

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★ 2

Great gym until they jack their prices up without telling their customers and when you cancel your membership, they still charge you and tell you have to give notice to cancel your membership. What a way to rob customers

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★ 5

Facility is neat and equipments are placed conviniently along the space. Jerald, the general manager was considerate and helping. Parking is right in front of the door away from the main road which is great. A view of the airport at the entrance is beautiful in the evening ☺️

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★ 5

Not crowded, plenty of machines, always clean

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★ 5

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★ 5

I am a former personal trainer and a lifelong martial artist so it is easier for me to find my way around and navigate the gym setting- however the equipment, the layout, the clientele, and the staff all create what I would call an ideal gym setting. I love this place.

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★ 4

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★ 5

Bueno

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★ 5

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★ 5

Very clean and professional gym. The staff was extremely nice and helpful. Especially Michaelangelo. They do have an Olympic platform with bumper plates and some squat racks and benches. I highly recommend this gym for anyone local.

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★ 5

I was visiting family in MD and needed to get a lifting session in. I explained my workout to the manager, Michaelangelo, and he let me peruse the gym prior to charging me for a day pass. The equipment was perfect for my needs.

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★ 5

Friendly staff, clean and abundant equipment.

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★ 5

There need to be more classes at different times and intervals. Beside that, it is good

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★ 5

Great staff, great location, excellent facility and equipment, reasonable prices

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★ 4

Newer facility. Kind of expensive and not a ton of classes at this point. Also the equipment is really packed in there. It would be nice to have more room between equipment. There are places where you can't get a full set in without having to pause to let people slide by or add weight to their machine. But it's the only gym around and is well kept.

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★ 5

Extremely nice staff. Never overcrowded. Equipment kept in good shape.

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★ 3

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★ 4

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★ 5

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★ 5

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★ 4

I felt the need to write a quick review now that the gym has been open for nearly 11 months after being closed for about 3 months due to the pandemic. They have taken a cautious approach with only very other cardio machine being available for use and turning the main level cycling studio into extra space to work out. They have plenty of cleaning fluids and hand sanitizer available and virtually all the members now clean the machines after use which wasn't the case pre-pandemic. The locker rooms reopened after several months of being closed and appear cleaner than before. There is no doubt that many people canceled their memberships as it is rarely crowded which means plenty of social distancing. The staff is friendly and though a few people have left or not returned I still recommend this for its convenience and relatively inexpensive price.

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★ 3

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★ 5

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★ 1

It's very poor communication with customer. and very disappointment with management. From Nov 2020 Gym start charged $20 extra for the maintenance fee(Gym lady said that this fee is for the cleaning fee and sent an email to everyone, I never got it.) without sending an email or communication. also Gym charged 3 times($20x3) declined fees and never refunded. I asked for refund but billing manager told me that will credit for it. I don't trust her yet all. They can't keep the money that collected from me. Why they keep trying to charges after declined credit card.(Credit card company renewal credit cards every 2-3 years). Why don't they call the customer or sending an email? They never did it. BTW, the facility is fine to me. It's management handling is very poor communication. also let you guys know that canceling fee is about $35. one month of charges.

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★ 5

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★ 5

Its great!!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Trust the employees and the service is great.

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★ 5

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★ 5

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★ 5

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★ 5

Super friendly staff, very clean facilities

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★ 5

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★ 1

Their service is not good at all. I was their member and when I ask them I want to cancel my membership they told me to go online . I cancel my membership online and they are now charging me very month twice even though I cancel my membership . I am trying to call them but they are not answering me . I prefer you all to please don’t listen to them and take their membership . They are Liars 😡

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★ 4

Has great variety of equipment. Crowded at times. Dumbells are always mixed up. No pool, no basketball.

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★ 4

Clean

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★ 4

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★ 5

Well equipped gym.

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★ 4

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★ 1

I am a long time member of Gaithersburg Gold's Gym & have been somewhat satisfied with this gym. However, over the last year or so this gym seems unable to find & hang on to good General Managers, & as so I have never before been so appalled & disgusted with the down right most FILTHY conditions of the ladies shower stalls!

I just took the attached pictures of every shower stall of the ladies locker room! As you note by their most filthy conditions, I have no doubt that if this Gym were to be inspected by the Health Department, they would promptly closed it down! I tried to write to this Gym's current Assistant GM, Daniel Tsai, & also the GM, Mr. Kransnansky ( although I am not sure if he is still working at this Gym) to no avail! I never even received a reply to my emails sent to them attached with these pictures.

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★ 5

Great overall gym experience.Ryan and the team will help you accomplish your workout goals!

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★ 5

So happy with Gold's Gaithersburg! Clean facility with all the equipment one could need or want. I've been taking classes with Gwen, Kerri, Bari and Miai (sp?). All are motivating and knowledgeable. Gwen's classes (as well as the others) are incredibly fun and make you forget you're actually at the gym working out! I couldn't ask for a better group workout atmosphere. Best of all though is Mel, the Gold's personal trainer I've been working with since October. She's so sweet, personable and really motivates me with creative and fun workouts! Not sure what I'd do without her!

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★ 5

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★ 4

I enjoy working out here so far.

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★ 1

Cancelled subscription over 2 weeks ago and was charged my by weekly sub yesterday. When i called in "Payton" stated that it takes up to a month to cancel it properly and that i will be charged one more time before it stops. How is this even legal? I will have my lawyers look into this as this is 100% theft. I'm basically paying $35 for 1 month AFTER i submitted their cancellation process.
This is the damn last straw. I will be having my wife and kids cancel their sub as well as my office where majority of us are subbed there. This is unacceptable!!

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★ 5

The staff and instructors are excellent, friendly, and helpful, but it is a bit packed with equipment.

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★ 1

The gym is always full. Machines and racks are all occupied. As a college athlete, I know my way around a gym, yet on numerous occasions men decided that they needed to help me with my form or spot me, regardless of me requesting them not to.
I sent 3 emails to find out how to cancel my membership before heading back to school, but received no responses. My account was billed for another month, so I sent another email. I got a response saying that there was nothing they could do (go figure, AFTER I was charged again). The customer service from those at the front desk was poor every time I was there.
If you are a female please consider my review before joining this gym. It was the main reason that I did not use the gym.

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★ 5

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★ 1

Thieves!!!
If I could give ZERO stars I would. This gym billed me for over a year AFTER my plan was cancelled. They gave me a song and dance but still HAVE NOT paid me back and AVOIDS my calls AND emails. Join at your own risk. You have been warned.

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★ 5

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★ 5

Good work out location

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★ 4

It's a very good gym for its location. More of a blue collar type crowd. The equipment and weights are a little old but this is a gym. The staff is generally friendly and helpful. It never really seems to g free t overcrowded. They have that thing where they can give you a full body comprehensive just by having you stand there for a little while. Pretty impressive

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★ 5

No pool but I shall return

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★ 1

The young light skin lady who works the front desk during the late/closing hours has one of the worse customer service. Whenever I enter or leave the building she doesn't greet or say goodbye/goodnight. She doesn't even make eye contact with me when I scan my card or pass by her. She's either on her phone, on the computer, or chatting away with someone. I don't know what's her deal, but it definitely makes it for a bad experience.

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★ 5

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★ 1

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★ 5

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★ 1

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★ 5

This gym is superb! The restrooms and locker rooms are always kept clean. Equipment is always well maintained and the personel are very knowledgeable. A wonderful “welcome “ or “nice goodbye “ from Amber at the front desk. The manager Steve is usually always available but if he’s out on floor helping someone, then the assistant manager Andrea does know it all to help, answer questions or to assist. By far this is the cleanest, best maintained and friendliest gym around! As far as personal trainers, Madi, Ryan, Zach, Gabriel .. FTW. Love it at Golds Gym Airpark.

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★ 5

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★ 1

I had joined Gold's Gym Gaithersburg Airport about four (4) years ago. I had three basic reasons for joining:
1. The close proximity of Airpark Golds Gym to my residence.
2. Excellent Life Fitness Elliptical Equipment.
3. Individual TV monitors were present on the Ellipticals and treadmills.

I was extremely unhappy with management's outrageous decision to swap out the Life Fitness Elliptical Machines (with cable monitors) for the terrible Precor products now present in their place. These substandard machines that I “attempted” to use on November 9, 2018,  have no video monitors on them. (They are in my judgment substandard to the Life Fitness machines). When exchanging emails with both Manager Steven W. Hargis and District Manager Jay Graves I was given lame excuses for the substitution of inferior equipment the total lack of customer service in handling this overnight switch of equipment without notice. In what I deem as their breach of contract in providing me with the inferior Precor junk equipment without notice. All they both appeared to be interested in was enforcing the contract that they violated in charging me an extra month of membership. A month of membership with equipment that was intolerable. I ended up joining another fitness center a little further in distance from where I live. They don't require a contract and they are 76% cheaper. In addition my new and clearly enlightened new fitness center has the superior equipment and where Gold's only had 5 ellipticals, they have 20 ellipticals. No wait for available machines and no rip off of the customers. They have many more treadmills than Golds and apparently have an infinitely more customer oriented management. AND no Gold's Gym management credo of a take it or leave it attitude!! I would suggest that if you are considering a fitness center, I would suggest you run not walk from Gold's Gym.

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★ 4

Nice gym, the staff is friendly and for the most part, the equipment is maintained well. It’s too bad they retired the boxing area (where the punching bags are), I would like for them to bring it back.

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★ 5

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★ 5

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★ 5

Nice place

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★ 5

Everyone who works at this gym is awesome... just too pricy then any other gym. I go only once or twice a week. Please re-consider the price. At least, check the prices of other gyms and bring down the price. I don't mind paying every month but its still a lot of money for some people.
Overall, the staffs are great!!! Thank you for your awesome work guys! I am giving 5-star for the guys who work there not for the PRICE.. If I had the option I would give 1 star for the price...

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★ 1

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★ 5

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★ 5

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★ 3

This gym is very overpriced for what you’re getting at this location. They have nice people that work there, but you can pay much less for another gym (a bit further away depending on your location) and get a larger gym and WAY more equipment and luxury. It’s disappointing that they charge as much as they do because they know people will pay bc of the location (only gym close to people off of woodfield rd) if you want to pay more & drive less if you’re close by, then eh, good enough.

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★ 5

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★ 5

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★ 5

This gym is awesome if you are looking for a place that treats you like family, and has a smaller, more personal feel. It is extremely clean, and the ladies who work in the kids’ club are very trustworthy. They really care about the kids and are fantastic with them. When the machines or equipment break, they are quick to fix them or buy new ones. The trainers and staff are super friendly, and never make you feel insecure. They are supportive and helpful. All-in-all, this is my favorite gym of the several that I’ve tried.

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★ 4

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★ 5

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★ 3

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★ 5

My gym

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★ 4

Lacking space and a few power lifting accessories, in my opinion. But they are very accommodating, for all manner of athletes and casual gym goers

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★ 5

Very good place to come to workout.

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★ 4

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★ 1

Very poor Customer Care, they don't appreciate to get new members Tony (General Manager) rude. The worst experience that I ever had when I decided to enroll in this Gym location. I wouldn't recommend this gym at all.

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★ 5

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★ 1

This place was subpar to begin with. Free weights aren't given enough room. A single rowing machine and now they've set up a large room in the only space available for functional fitness. It's for a BS new age fat measuring device that they can charge for. I know I'm fat, that's why I'm at the gym. I need space to work out, not a machine to tell me what I already know. I'll probably be cancelling my membership.

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★ 3

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★ 4

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★ 4

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★ 4

Good gym!

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★ 3

Staff are very friendly. Amenities aren't up to par with other Gold's Gyms that I've been to. Some of the equipment is a little dated. With all of that said, it's not a bad gym.

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★ 5

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★ 4

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★ 5

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★ 4

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★ 3

Decent equipment. ... plenty of classes.... locker rooms reasonably clean...

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★ 5

Earl bird gym rat, not crowded during tha time. Pick ups around 3-4 so expect it to be crowded during that time

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★ 3

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★ 4

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★ 5

Great place to work out offers classes, weights, and cardio equipment

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★ 2

I signed up for a month to month but after using the facility I wanted to cancel it. I was aware I can cancel it within 24 hours. I called within 24 hours and was told I can cancel but their system is down. Later after keep calling I was told it is cancelled but I did not get my money back. 4 days went by and still did not get it. I called my credit card to take care of it. Make sure not to sign up for a yearly contract because I can imagine that would be much more difficult... They gym is ok and has cool equiptment...

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★ 4

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★ 4

Great place to work out

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★ 4

Equipment is in good condition staff is nice, steam room works sometimes

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★ 3

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★ 5

My favorite gym

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★ 5

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★ 5

Shawn Jung is an excellent personal trainer! I suggest anyone who wants to transform their body to obtain his knowledge. Gold's Gym, AirPark is so lucky to have him.

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★ 5

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★ 5

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★ 2

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★ 2

Certain machines have been broken and out of service for over 2 months now. Yesterday I counted 6 "out of order" signs from one spot. Definitely not worth the amount of money we pay BI-weekly....

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★ 5

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★ 5

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★ 5

Friendly staff and great personal training department.

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★ 4

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★ 5

Great gym atmosphere

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★ 4

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★ 3

Too many people not enough space

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★ 4

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★ 5

Convenient place to work out and keep you fit and healthy

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★ 5

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★ 5

Excellent

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★ 4

Good to workout and meet new people.

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★ 5

Nice clean gym. Usually not too crowded.

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★ 5

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★ 1

Overcrowded, often unclean, poorly maintained, temperature not controlled, often too humid, equipment in too small of a space, comments / suggestions unheeded by management, and the list goes on...

On the upside, many (but not all) of the staff are pleasant and helpful.

Other gym chains where I have held memberships seem to be operated with much more care, even some other Gold's locations I've visited in MoCo seem to be better managed.

The ONLY reason why I attend this gym is location, and I question the decision regularly.

UPDATE: After being a member since 2002, I gladly cancelled membership. First, I tried three times to put membership on "hold" status, but, as is often the case with Golds, it didn't work, and when I called Airpark location, the kid at the front desk was unable to help, so I just terminated membership instead. I found that LA Fitness is much better at only $29/mo., and Life Time Fitness is hands-down the best, although for $90/mo.

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★ 4

Good

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★ 5

Great gym to get buff. A very straight to the point gym. No fancy swimming pool no expensive basketball court. Just gym equipment and results amazing gym.

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★ 5

This place is an old converted air hangar so it has really high ceilings which I like. There is tons of equipment so even when it's busy there's always something available to work out on. Most importantly the staff are all super friendly and helpful.

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★ 3

It's too small. There's only one arrogant staff member there as well. Everything is cool, its just too small

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★ 2

Agree, poor circulation. After a few times of going there in a week I would always end up sick. Also, people don't wipe the equipment off after using it. There are NO signs that say "Wipe the equipment off after use!)

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★ 5

To start great staff!! Very nice and friendly, love using the boxing room, excellent equipment and pretty well kept. Never super crowded, always can find something to be doing

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★ 1

Got sick all the time. Poor circulation.

Gym "memberships" are a scam.

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★ 2

Extremely small!!!!!

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