★ 2

When LA Fitness in Gambrills first opened, this place was great! A decade or two later, the staff is still great, but the place needs an uplift. Holes and areas of deep wear in carpet. Original equipment needs attention such as the matrix elliptical machines in the back all feel like they are rolling on rocks. The pool is still nice but there remains holes in the ceilings (been there for ages). Time for some love.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Great job on the little sauna now updating the whirlpool spa..I drove past several other locations for this one. But its worth it.

Source: Google

★ 5

I go to aqua aerobics here at times. The are different instructors during the week. Some of the playlist each use are fun and sometimes we sing-a-long.
Showers work, lockers are clean, but bring your own lock to secure your stuff.
People are friendly too.
Parking gets full depending when you go if you want to get closer to the entrance.

Source: Google

★ 5

LA Fitness is a great gym with everything you need for a good workout. The machines are high quality and always in good condition, so there’s never an issue finding something that works for your fitness routine. The staff is friendly, helpful, and always willing to answer questions or give advice. The facilities are also very clean and well-maintained, from the locker rooms to the workout areas. Overall, LA Fitness provides a great environment to stay motivated and reach your goals. I highly recommend it to anyone looking for a clean, well-run gym with great equipment and a positive atmosphere.

Source: Google

★ 5

Very well kept, Very friendly staff and really great management

Source: Google

★ 5

Friendly staff, great vibe, amazing personal training. Science + enthusiasm made getting in shape fun. My term ended six months ago and I keep coming back for more.

Source: Google

★ 5

Source: Google

★ 2

The facilities need major overhaul. Pool and hottub are in bad disrepair and water is cloudy. The equipment is rusting. Bathrooms are like 1970s bathrooms. Staff are good. Love my trainer Justin. Cleaning staff doing the best they can. Alot of people go to play on phones and hog equipment. Rude.

Source: Google

★ 1

I walked in to start a membership and waiting in front of your check-in desk for 10 minutes. There were no employees there at all or in the desks to the left. Tried to call the office number to get some help and after 3 minutes of ringing no one came to the desk to pick up the call. Would have loved to open a membership today but clearly you’re not interested in my business.

Source: Google

★ 3

Source: Google

★ 5

Luv the Zumba classes

Source: Google

★ 5

Ibrahim was amazing. This was our first gym membership and we shopped all around. He answered my 1 billion questions with a smile on his face. Grateful for him and his knowledge

Source: Google

★ 5

Source: Google

★ 2

Love, love, love this location - the classes and members are superb! Unfortunately, have witnessed a staff member, Steven, yelling at members across the club. This behavior is unprofessional and disturbing - and hopefully not indicative of the LA Fitness brand. Additional professional development and training should be put in place so these occurrences do not happen again - as they affect the overall enjoyment of the clientele who are seeking ways to improve and maintain health and wellness.

Source: Google

★ 5

Source: Google

★ 5

great place a lot of support great staff a very pleasurable experience

Source: Google

★ 5

Source: Google

★ 5

The team here is incredibly friendly. The club is very clean and organized is a great facility to work out in

Source: Google

★ 2

I go here because of the convenient location, but the cardio equipment is ancient and there isn’t a plan to replace them. The music is periodically too loud to hear my own audio from noise-canceling earbuds.

There’s plenty of potential with the location and equipment, but management doesn’t care.

Source: Google

★ 3

This gym is semi convenient coming from Bowie but as others have mentioned the equipment is prehistoric and the wifi is trash. Gym reeks of chlorine. Currently considering dropping my subscription while Bowie location is closed.

Source: Google

★ 5

This is hands-down, the best location I’ve ever been to the productivity. The motion there is always something happening the clients really enjoy the community and being trained by the Trainers, I wish I knew everyone’s name but to name a few like Gabby, Addison, Rashid, Dj And the whole staff, it’s just amazing.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

I have been a member since LA Fitness acquired Bally’s. (I was a Ballys gold club member for a number of years prior to the acquisition.) I’ve been attending the Crofton/Gambrills location and want to applaud the staff and cleaning crew. The locker room and general areas are routinely cleaned throughout the day and remain sanitary with sufficient paper towels and hand sanitizer available to club members. And, I can’t say enough for the staff, especially, the lead manager, Gabby K. Unfortunately, in the past, most LA Fitness managers did not stay on the job long enough to know what the heck they were doing. Not Gabby. I’m a forgetful old chap and have on several occasions misplaced my cell phone. Ms. Gabby always stopped what she was doing to help me locate it. Over 4 years of unwavering commitment to excellent customer service. She deserves a raise – NOW!!
The club always opens on-time and staff greets you with a “hello - have a nice workout” on your entry and “have a nice day” (or similar) on exit. FIVE-STAR club!!!

Source: Google

★ 5

Great facility and staff

Source: Google

★ 5

Source: Google

★ 5

I’ve been a member here for four years and they’ve really improved the quality of their service and interactions over time. I rarely go to any other La fitness location. DJ recently helped me out a lot but the whole staff is great

Source: Google

★ 5

This is the a great gym, I love the front desk team. They’re always helpful when it comes to paying a bill, updating card information etc. they’ve been very flexible with me in the past with my bills once I got my cards stolen had to freeze my cards and they let me come in with a balance due on my account. The memberships team there, man they’re amazing man they gave me and my friends week passes to try out the gym see if we liked it. Then we decided to get memberships. Man CKME TO THIS GYM GREATEST GYM ALIVE

Source: Google

★ 5

Lots of variety and friendly community!! Love it here!

Source: Google

★ 5

Easy parking, hoops, lap pool, sauna, plenty of cardio & toys to work the arms, abs & ankles. Ample parking, friendly staff. Update: After 6 months, it is still a consistently great fitness facility.

Source: Google

★ 5

Wonderful staff, facility, and personal trainers.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 1

This USED to be a flagship location. Great Patrons Wonderful location, HORRIBLE reinvestment into the equipment and facility. The cleaning is non existent even after complaints. They do not care.

Source: Google

★ 5

Source: Google

★ 5

We opened our membership two weeks ago and we have enjoyed our experience so far. During our walk through DJ was very descriptive of the machines and use of the rooms, he was really nice and helpful.
We like the machines they have and the staff is always picking up misplaced weights over all is a clean gym.

Source: Google

★ 1

The billing isn’t transparent at all. You pay first and last months plus annual plus first month. You have to shell over $200 plus to even start a membership in the first month. I was on gym pass prior through my job then had to sign up and got absolutely racked over the coals. 10 out of 10 would not recommend.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Pool out of service but generally clean club though some equipment was dated most was operational

Source: Google

★ 5

I have a nationwide membership for LA Fitness. Although my home gym is in Jersey, this specific location in Gambrills is clean and the staff are respectful and cool. I like this gym.

Source: Google

★ 5

Source: Google

★ 5

It's a great gym, clean, organized, but it does get busy maybe the times I go to. The steam room and showers work and are clean.

Source: Google

★ 5

DJ and the Crofton staff are amazing! I am excited to start my fitness journey here!

Source: Google

★ 5

I have been at this club since 2016-2017 and it's by far my favorite place to go. It's close to home and I can get in and get out quickly. Vanessa and Gaby are always very friendly to me and very professional. They are always at the customer desk when I need help. never have to wait. Don't ever get rid of them.

Markus Bertolozzi

Source: Google

★ 5

Great gym with friendly staff! Highly recommended

Source: Google

★ 5

Liz is great and super accommodating at this LA fitness ! She always has a smile and ready to help.

Source: Google

★ 5

Parker, Vanessa, Liz and the crew are amazing they run the facility well and keep everything in order thankful for them!!

Source: Google

★ 5

Vanessa was super helpful on getting me signed up!!!!!

Source: Google

★ 5

Source: Google

★ 5

Great vibes, great staff. Thanks DJ!

Source: Google

★ 5

DJ buddy super cool !!!!

Source: Google

★ 5

Nick and vanessa are amazing

Source: Google

★ 5

One of my favorite LA Fitness’s to go to during my free time. Always clean, friendly, and fun to jump in on a game of pick up basketball when not lifting. Vanessa and Nick are also very pleasant to see when checking in and out.

Source: Google

★ 5

Very courteous staff and great basketball runs

Source: Google

★ 5

They had a amazing staff

Source: Google

★ 5

Great experience. Front desk was amazing

Source: Google

★ 5

Love coming out to this location! Vanessa and Nick are great at the front desk and are always spreading positive energy.

Source: Google

★ 5

Best gym in the world
- Matt
From - Isaiah

Source: Google

★ 5

Great hoops

Source: Google

★ 5

Vanessa and Nick do it all in LA FITNESS.. THEY GET ME IN BEAST MODEEEEE IN THE GYMMMMM

Source: Google

★ 5

Vanessa was so kind at the front desk

Source: Google

★ 5

Vanessa and Nick are so funny and welcoming. Always a pleasure to come in for a work out.

Source: Google

★ 5

Vanessa , was so nice and lovely. And the facility made me feel so comfortable. I’ll be a member forever.

Source: Google

★ 5

Vanessa

The gym is great

Source: Google

★ 5

Vanessa was great she sold me on the importance of at least getting the state wide membership. The gym is always fully equipped and clean recommended friends and coworkers to get an LA fitness membership. It’s worth it!

Source: Google

★ 5

Vanessa and Nick are suck great staff. Everyone is super friendly and facilities are well maintained, always do clean.

Source: Google

★ 5

The manager Gabby is always pretty helpful at the front desk.

Source: Google

★ 5

Setup my membership this past weekend. Everybody I encountered was respectful and polite from walking in to opening my membership. Vanessa in sales helped me, she explained everything thoroughly and was also very polite throughout the whole process.

Source: Google

★ 5

Best gym in the area, ask for DJ when you go in he will make sure to get you taken care of! Hands down the best!

Source: Google

★ 5

The Gambrills location is one of the cleanest around. The staff are extremely friendly! Ask for DJ, he will make sure you get set up with the best membership and all the perks that come with it! Rasheen was extremely knowledgable when it came to designing my workout program. I might even get a personal trainer!

Source: Google

★ 5

Vanessa is such a great and welcoming person the whole process was made so easy 5 stars

Source: Google

★ 5

Cool gym dj is that guy

Source: Google

★ 5

DJ is cool

Source: Google

★ 5

Vanessa Did a awesome great with helping me

Source: Google

★ 5

Vanessa has been a great help and very welcoming.

Source: Google

★ 5

The gym is super clean, staff is the friendliest of any LA in the area, and Vanessa and Gabby have great customer service!

Source: Google

★ 5

DJ was very helpful and good… he shows me around and explained everything and it was because of the end up signing in thx DJ

Source: Google

★ 5

Love gym love atmosphere dj is awesome general manger and easy to talk to when I have questions . I only wish there was more of the full body crunch machine

Source: Google

★ 5

Source: Google

★ 5

Great gym and sign up process

Source: Google

★ 5

Rasheem was very helpful with me getting acquainted by providing knowledge of the proper steps to take when working out at the gym. I really appreciated that he took the time to explain the importance of how working out consistently can be effected for a long term life goal. Overall, my experience was awesome!

Source: Google

★ 5

Great service!

Source: Google

★ 3

I like the gym. I only use for treadmill, stationary bikes, and swimming. Folks that work there are nice although I am not thrilled about my orientation that I went through. I figured the guy would show me around and explain how to use some equipment and all he did was some analysis of me and lots of questions and told me that I needed to lose weight and work for a year to get to where I would be stronger…he told me my target weight was 135 which I hadn’t been since I was about 20. I am 5’ 9” and have an hour glass shape and pretty flat abs… hmm ok well I’ll take my 145 and roll with it. basically wanted to sell me a program. I explained numerous times I was there to get my muscles back in shape. All he kept saying was about how I would look if I did the program haha. He seemed not to hear a word I said.
Well I went back and did some swimming and eventually didn’t go back for 5 months. Been doing my weight work at home. Now I’m back and if I see him I’ll share my thoughts. I like it there, convenient, and I go during slow times. I just think that while initial experience was so messed up.

Source: Google

★ 5

This facility in Crofton is the best managed LA Fitness in the DMV believe me, I’ve been member over 20 years visited most gyms.

The Manager Gabby is hands down absolutely has BEST professional management skills anywhere. Also
Personal Trainer Rasheed is Top notch there. Gabby has always responded to our needs and follows up on ANY issues with resolve. They’re a great team !
Keep them happy they deserve it “ Pay Them ! Please !

Source: Google

★ 5

Ahmed showed us around. Very personable and knowledgeable throughout the tour. He found the best option for me to be able to go to the gym. When you go la fitness. Ask for him to give you a tour and recommend the best membership option.

Source: Google

★ 5

Ahmed was very helpful! He showed us around the gym and explained everything in detail. He used humor and was relatable. If you need help at this location, go see Ahmed!

Source: Google

★ 5

Ahmed, was very helpful with helping me and my wife this joining the gym. He was prompt, direct, and most importantly friendly.

Source: Google

★ 4

Source: Google

★ 5

Easy and fast set up and beautiful and clean location, great staff and wonderful experience.

Source: Google

★ 5

I love the pool and the SPA.

Source: Google

★ 5

Source: Google

★ 5

The staff at the Crofton Gambrills location are extremely friendly, especially Gabby and Liz! They are so helpful and they do the best they can with the facility and resources they are given.

Source: Google

★ 5

It’s very clean and big area

Source: Google

★ 5

I want to give a huge shoutout to my personal trainer Deandray S. I joined the Crofton/Gambrills club over a year ago and Deandray was assigned to be my trainer. Great choice! He is personable, knowledgeable and very encouraging. He always explains why he selects the workouts and the expected benefits. He also cautions me that some of the workouts may result in some soreness. It’s been a great working with him! I highly recommend him if you are looking for a trainer.

Source: Google

★ 5

Source: Google

★ 5

Today, the manager Vanessa spent at least 30 minutes on the phone with me guiding me through the best options for my husband and I. I appreciate her patience and communication as this is all new for me! :)

Source: Google

★ 5

Great gym, friendly hospitable environment, would recommend to anyone.

Source: Google

★ 2

Came in for a pass to try this location out and after I did my workout, I was invited to speak to their representative about possible signing up for a membership. She stated that they can’t do that because I have an out of state ID even though I’m here for my new duty station at Fort Meade MD.
Good place poor customer support services.

Source: Google

★ 4

Gym has ample space and plenty of free weights. Cardio machines could use updating. Overall gym is good.

Source: Google

★ 1

I really love this gym and the staff, but it is in dire need of a refresh. So much of the equipment is rusty and unusable. Just look at the photos, the whole place is falling apart.

The only place I won't show a picture of for privacy reasons are the lockers, but they're the worst part. They have OLD CARPET in the LOCKER ROOMS. You know, the place where there's a ton of SWEAT and POOL WATER?! LA Fitness has put so much effort into their new locations, why can't they invest here?!

Again, none of this is on the local staff, it's so obviously corporate neglect. It's disgusting.

Source: Google

★ 5

It's an ok gym. Don't be afraid to go there and start making a change to your life. We all have to start somewhere and this is a low key place with a lot of activities. The staff is great and the participants are friendly and willing to help you if you ask for it.

Source: Google

★ 5

First time going to mat pilates, really felt the workout!

Source: Google

★ 5

Love it!

Source: Google

★ 5

Source: Google

★ 5

Best LA fitness in the area

Source: Google

★ 5

Source: Google

★ 3

Great staff, very poor equipment. Needs an upgrade.

Source: Google

★ 5

Giving 5 stars to my trainer, Noah. It’s clear he loves his job and working with people. He is knowledgeable and always shares “the why” behind the exercises. He encourages and challenges me! Highly recommend.

Source: Google

★ 2

Used to be a decent gym. In the past, I would have recommended it to people looking to join a gym.

The past year has been bad with spotty WIFI at times, and equipment that is not being repaired nor replaced. I understand with staffing shortages it is hard to get people in to do maintenance, but there is some cardio equipment that has been broken for close to a year. No excuse for that.

Update 09/2024: No improvements since my original post. Same rusted/busted cardio and weight equipment. I pretty much work out at home now and only go about once a week to take a class that I like. I did write a letter to LA Fitness corporate to voice my concerns and ask if there were any plans to replace/upgrade the gym. LA Fitness's response was to cancel my membership. I probably should have taken that as a sign and just stop going, but I like my one class and reinstated my membership.

Source: Google

★ 1

The equipment at this facility is old and need of replacement. Many treadmills that "work" have rust, noisy/loose belts, and many constantly have "scheduled" for service notices - some for weeks/months.

The stairmasters and ellipticals are also in needed of updating/repairing.

There seems to be lack of routine/periodic checks of the facility by operations/management, i.e. sanitary wipes to clean machines, paper towels in changing room, testing performance of equipment.

Locker rooms seem to not be cleaned, smell terrible (musty) - assuming carpet is not maintained often, thus the oder.

Definitely, check other local competitive facilities, as although appears to be a nice gym, when you have to get on 4-5 treadmills not marked for service, to find one that is not making noise or loose belt, is a pain. LAF needs to replace a large amount of very dated machines!

Source: Google

★ 1

Source: Google

★ 5

Been going here a few months and Med was helping me with getting some extra benefits, making sure I was up to date on everything. Coolest guy i’ve ever met and even found out we had mutuals. If you need anything ask for Med!

Source: Google

★ 5

I’ve been a member of LA Fitness since 2018 the Crofton location is my home club. I’ve had great experiences with Gabby (Club Manager) and Haneen (General Manager). The staff is great and the gym is kept very clean. The equipment is dated and many machines requires maintenance and repair, but that seems like an industry standard. I hope LA Fitness can address these detriments but I will not hold back any stars since the folks at the club are doing all they can with the support they receive from corporate. Check out LA Fitness in Crofton if you are looking for a great gym with friendly and knowledgeable employees 👍

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 4

Depends on the location u visit
My home club in severn is great but some other locations i have visited have crappy and outdated equipment..

Source: Google

★ 5

This is a great gym, Haneen was very accommodating and super friendly

Source: Google

★ 5

Great gym!! So clean and friendly workers

Source: Google

★ 1

Location is ugly and has not enough equipment and staff lied to me and said that glen Bernie had a childcare center when in fact they don’t.

Source: Google

★ 5

Grateful for the helpful staff that took care of me!
-Floridian

Source: Google

★ 4

It was the best fittness place for me in the last 8 years. I still love that they have the sauna, the swimming pool, free classes of cycling, zumba and yoga aditionally to the lifting/cardio machines. It used to smell really good and still not bad, but the machines are getting terrbly worn out and the carpet has wholes in it and grossly dirty in some places next to the machines. I understand that must be a big project but it is time to change it in my belief. I still a member though.

Source: Google

★ 5

This review is specifically for one of the personal training staff - Alivia. We cannot say enough amazing things about her - her overall personality, knowledge, dedication with every work out. She made the experience fun and rewarding and tailored to us. Truly the best if you are thinking about personal training ask for Alivia!!!

Source: Google

★ 4

Great place to workout and isn't too busy if you hit it at the right times. I have been a member here for years and the only thing I would like to see is updated and newer equipment. Staff is friendly and very helpful.

Source: Google

★ 5

Source: Google

★ 5

Very clean place, and a parking lot where to leave my car , and also very friendly staff!!!

Source: Google

★ 5

Tristan Forrester is an outstanding personal trainer and an asset to the LA Fitness team. He is friendly, professional and makes the training process fun. Great experience overall.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I just finished a great tour of this gym and I’m excited to be a new member. DJ was very knowledgeable about the gym’s offerings and the other staff were very nice as well. Looking forward to achieving my fitness goals at this location.

Source: Google

★ 1

Editing my review - nothing against the people noted in my original post though. I reduced to a single star due to my frustration over an instructor change for the Wednesday, 6:00pm Aquafit class and the lack of response from the person I was instructed to contact regarding my disappointment. The instructor whose class I had attended for over a year (Denise) and absolutely LOVED, was suddenly permanently replaced after a scheduled 6 week leave the day she was supposed to return. I have tried the new instructor twice now and find the class to be unengaging, unenergetic, and just very boring. LA Fitness already has a low impact aqua fit class on Tuesdays that is an option for those wanting that type of workout. Denise's class was motivating, high energy, and fun to attend. As a person who really hates any kind of exercise, it is extremely important for me to enjoy the class to be motivated to attend. Additionally, the water is always so cold that a person needs the high energy of Denise's class to warm up and be able to tolerate the cold water. With the new instructor that wasn't possible for me. A huge reason I joined the gym was specifically due to my positive experience when I tried out Denise's class. I am now looking for alternatives at different locations. I just wish they would bring back Denise. An actual response to my emails would have also been nice. They just don't care what the customers want. Everyone I spoke with who I used to attend class with feels the same way.

Consulted with Brian and Anthony tonight about personal training. They were both very knowledgeable and provided great information. Would highly recommend talking with them if you are interested in working with a personal trainer.

Source: Google

★ 5

Source: Google

★ 5

From the moment I walked into this location I immediately felt welcome as I was greeted by DJ and the rest of the team. Although I already signed up at another LA location, I was immediately offered a tour of the facilities and the staff even walked me through all of the features on the app. The Zumba class with Corey was amazing and I am excited for my complimentary fitness evaluation offered. If you are looking for a fitness club with thoughtful amenities, great customer service, and a convenient location, this is it!

Source: Google

★ 5

Staff is very welcoming. Love the pool access and amenities

Source: Google

★ 5

I love the GM DJ. He’s so kind and helpful. 10/10 would recommend!

Source: Google

★ 5

Wonderful equipment

Source: Google

★ 5

DJ gave me great tour of the awesome gym facilities and I signed up for LA Fitness straight away. I look forward to being a part of the LA Fitness family as I continue my journey to a healthier way of life.

Source: Google

★ 4

Source: Google

★ 5

DJ is the best he showed me and my friend around and explained everything we needed to know. He was amazing at his job and had A LOT of patience for us and our questions.Definitely got that membership can’t wait to start Zumba!!!!

Source: Google

★ 5

DJ was so helpful! He made sure that I was greatly accommodated. The place is great clean and extraordinary!

Source: Google

★ 5

Met with DJ to sign up myself and my son and he was amazing. He valued our time and our business. Explained everything thoroughly and was very patient, professional and courteous throughout the entire process. Great customer experience!

Source: Google

★ 1

Old worn out equipment!!! Same equipment since they opened in 2009- the company has been collecting an annual maintenance fee from members- where does the money go? The cardio machines are worn out and dated and some of the weight machines don’t function well.

Source: Google

★ 5

The GM DJ and the stretch loft Joey is amazing!! I got a free session and it was fantastic!!!

Source: Google

★ 5

I can’t wait to use this gym. It’s beautiful clean! DJ was gray with my membership.

Source: Google

★ 5

Awesome staff and club. Everything is very organized and I feel very welcomed walking through the front doors!

Source: Google

★ 5

Wow DJ is awesome.

Source: Google

★ 5

The gym us pretty decent. They have a good selection of equipment as well as a pool and sauna

Source: Google

★ 5

Gym was really nice workers and employees are really nice. Dj was really helpful with giving us a tour and going through all the sections are and what they are used for

Source: Google

★ 5

They keep their place nice and organized I just like how nice the workers are to everybody

Source: Google

★ 5

Great experience creating a new membership

Source: Google

★ 2

Gym is supposed to closed at 11 but you’re told to leave at 10:45. 0 stars for the basketball court. People have different times and this new 10:45 thing is whack. Not sure if I need the membership anymore!

Source: Google

★ 1

So tired of hot tub not working. If you expect one go somewhere else. The excuse is always waiting on part. Which means we'll get to it when we get to it.

Source: Google

★ 5

Very open spaced. Plenty of variety for whatever form of exercise you are seeking. Clean Men's room. Machines are cleaned regularly. Front desk very polite.

Source: Google

★ 4

Source: Google

★ 5

Mi gimnasio por 3 años y no lo cambio por ninguno, el personal siempre amable, las clases son excelentes kickboxing, zumba, aguafitness, spinning, entre otros.

El area de la piscina es un 10, el equipo muy bueno, todo siempre super limpio.

Lo unico es que si me gustarian que abrieran area de los niños mas dias en Boqie y tuviesen mas clases

Source: Google

★ 3

There is a single squat rack. It has been unusable for weeks. There was a notice on it that it was scheduled for maintenance but now not even that is on it. It just sits with no safeties and no sign that a very simple issue is being addressed. One other Smith machine is out of service. Two treadmills. It is a common occurrence for maintenance to seemingly go unaddressed. One of the racquetball courts has had a handwritten sign on the door for weeks saying the ceiling is leaking. It’s gone unresolved so long people just use the court anyway.

Where are members monthly dues going?

Do better.

Source: Google

★ 2

Gym is okay. Not great not horrible. Reason for 2 stars is because of the lockeroom and bathrooms. The men’s locker room had trash all over it and smelled so bad it made me gag. Toilets let’s with urine in them unflushed covered in pubic hair. I would find a cleaner gym to go to for the money.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Great Staff Great Equipment & Peace of Mind while Working Out 💪🏼💯

Source: Google

★ 5

Great gym, great staff. Lots of open access and machines.

Source: Google

★ 5

Source: Google

★ 5

💯🫶💯

Source: Google

★ 5

One of the best clubs in the area. Great staff, reasonably clean. Wide open with excellent selection of equipment, from free weights to Hammer Strength machines, several Racket Ball Courts, Indoor Basketball Court, Heavy Bags, bike room, and full aquatics with Whirlpool

Source: Google

★ 4

Mostly use the Group Exercise options...Thank God this place kept Denise M. on as an instructor! Judging from 40+ years of Group exercise classes at many gyms/centers around the country (and overseas) she's one of the best technical and safety/form oriented instructors I've ever seen. ...LA Fitness in this area has nice multiple-location choices, and wide range of classes/instructors and equipment/pool options. Very well worth the membership!!

Source: Google

★ 1

I've been a member of this gym for almost a year now, and the service sucks. I only keep my membership because it is a 2 minute walk from my house. People be stealing stuff from lockers even with locks on them, and when reported no one follows up with you, but if your membership fee is late, you receive 10 calls for the day from 10 different people. They are only interested in collecting your money

Source: Google

★ 5

I always enjoy my visits here. The staff is always warm and welcoming, and I love the class options.

Source: Google

★ 5

I love how the employees always wish you a good day when you arrive AND when you leave.

Source: Google

★ 5

I joined this gym in February when I was going through one of the toughest seasons of my life! I connected with many of the staff that was always kind to me and genuinely cared! I experienced more than a workout here, I built relationships that helped me heal spiritually and emotionally! I tell the story to many…LA Fitness gave me more than a good looking body, it gave me the peace I was seeking God for! So thankful!

Source: Google

★ 5

This LA fitness is supper clean and super organized the management is top notch everyone is very friendly and super helpful I wouldn’t recommended anywhere else join this la fitness feel like being at home

Source: Google

★ 5

I absolutely LOVE this gym! I have been to several of LA Fitness locations and this is by far the best one yet. It is extremely clean and the front desk staff is always so helpful. It always gives off a very relaxing vibe and I don’t feel judged. As a woman, going to the gym can be extremely uncomfortable. However, this is the first and I truly mean first gym where I fell VERY comfortable to workout and lift weights in peace. I highly recommend this establishment!

Source: Google

★ 5

Best gym, clean, friendly staff

Source: Google

★ 5

I love our trainers!

Source: Google

★ 5

My trainer, DeAndray has helped me get my life back after my bone marrow transplant. I was in the hospital for 6 weeks, lost all my energy and strength, but now I can keep up with my 2 year old grandson. I love that there's racquetball courts to work on my balance and eye hand coordination. And I get my cardio in, using the treadmill.

Source: Google

★ 4

Equipment needs to be refreshed.
Cleaning crew really works hard to keep it clean.

Source: Google

★ 5

Neat and clean.. good equipments..

Source: Google

★ 4

The only reason I give this place 4 stars is because it's very close to where I live and not that busy. The machines are very old and a lot of them are broken.

Source: Google

★ 1

As a member for many years, I am disappointed with the service I recently received at the LA Fitness in Crofton today.

Every time I enter the gym and an employee by the name of Gabrielle (Gabby) is working the front desk, I am racially profiled and harassed about taking a profile picture. This is now the second time I was being threatened by Gabrielle to lose my membership if I don’t take a picture. Today, there were 3 members (white) that walked in at the same time as me. I noticed that 2 out of 3 members didn’t have a photo attached to their profile, as I glanced over at the desktop screen when they scanned their membership card and I was talking to another receptionist about my equipment. Gabrielle didn’t stop neither of them, but told them both to have a great workout. As a black person, entering the gym and wearing a hoody today, Gabrielle decided to ask me to take a profile picture. I politely declined, but said thank you and walked away. But, that wasn’t enough. Gabrielle decided to harass me by walking away from her desk and following me as I walked toward the locker room and her yelling “Excuse me sir! Get back here! It’s not an option!” I reminded her that it’s against the law to force someone to take a picture for a gym membership and also reminding her that this is not the first time she has done this to me. Her response was, “Oh, it’s you again”. I asked her to be more professional and give me some respect, but she was adamant about making sure I take the profile picture. I then told her that she is racial profiling and harassing me at this point. Gabrielle then asked her male black coworker if he has ever seen her be racist toward him, as if it justifies her current behavior, but he didn’t respond. I then asked her why didn’t she stop the other gentleman that didn’t have a photo, but she wouldn’t respond. The last time this occurred, one of her coworkers (male) had to step in and apologize for her behavior telling me that she shouldn’t force you to take a picture, she can only recommend that you take one. Unfortunately, her behavior continues. As Gabrielle continued to make a hostile scene in front of all the members in the gym, a new coworker (male) stepped in to defuse the situation, which was embarrassing for me. This male coworker asked me to step into a room with him so he can have a conversation with me. I didn’t understand why he didn’t pull her to the side instead of me. He apologized for her behavior, just as another coworker did in the past. When I asked for her name, he asked me not to report her because he said it will bring a lot of unnecessary attention. I told him that this must be reported, because I refuse to go through this again and I can only imagine how many more people has experienced this behavior… simply because I said “No, thank you” to a profile picture.

Please check camera to validate inappropriate behavior.

I recommend finding someone more suitable for the leadership position and getting her trained as soon as possible.

We go to the gym to relieve stress, not to add stress. I am very disappointed.

Source: Google

★ 5

John gave us great costumer service, really accommodating, and all around great experience.

Source: Google

★ 5

convenient parking and good sells reps and good customer service

Source: Google

★ 1

My partner and I are a gay/trans couple looking for a safe place to get fit and healthy. Signed up for the gym membership with no problem and then decided to do the free PT eval since we were interested in more guidance and a PT membership.

The person evaluating us misgendered my parter 5 times after we politely corrected him, I explained I have PTSD and need to be warned before touched and he disregarded it, and his attitude changed immensely after we said that we liked the guidance he gave, but we needed to insure we would be respected. We agreed to sign up only under the pretense that we wouldn't work with him. However my partner and I came to the conclusion a few days later that we had too much anxiety and didn't feel safe going back.

Found out they had a 3 day grace period that we were never told of bc the guy signing us up rushed us through everything bc he was fed up with us correcting him and had someone else to train. I feel awful bc my partner and I just wanted to look and feel our best selves but being who we are we have to ensure our safety. We had to pay over $700 to break contract and be rid of them entirely instead of paying for a year. They're by far the biggest regret I've made in recent times.

If you're disabled or LGBTQ+ I advise you stay away. They don't have a discrimination policy as a whole, will disrespect you, and take you for whatever they can get even when you talk to higher up execs like we did. My fiancee deserved better, I deserved better, and everyone should be entitled to a safe place to get healthier. This place is NOT it.

Source: Google

★ 5

Great atmosphere

Source: Google

★ 4

Good place to work out, not sure what they too away the paper towels and spray bottles. Please bring back the paper towels! Thanks, been going here for 3 years now! Friendly atmosphere for the most part. Everyone is helpful and encouraging…esp to new people starting out.

Source: Google

★ 5

The Crofton location is the best LA Fitness in the DMV. The facility is well maintained, staff is courteous and friendly. Kudos to Diego for keeping the locker room in A+ shape. This guy dusts off the top of the lockers, cleans the inside and outside of the lockers, cleans vents and overall pays attention to the details. I appreciate Diego for this, as it makes my experience great. Thank you to the other cleaners as well. Thank you also to Steadly for his professional and welcoming attitude. He always has a smile and a greeting for the patrons despite being busy with his clients. Great location! Kudos to the manager as well!

Source: Google

★ 2

Well, this place seems like an upscale gym, several of the pieces of equipment are damaged or run down, and some don’t work at all. A couple of the pieces of equipment have been out of order for over two years management has changed hands several times yet nobody seems to be able to get the equipment fixed.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Good staff not overly crowded especially if you go at right times. Have had problems with pool and jacuzzi in the past.

Source: Google

★ 3

Source: Google

★ 5

Nice and clean. Not too busy.

Source: Google

★ 3

It is waaayyyy too crowded in here.

Source: Google

★ 2

The carpet in the men's locker room needs a deep clean or be replaced!!

Source: Google

★ 5

Source: Google

★ 5

Great place for a full body work out!!!! Cardio, weights, bball, spin, boxing, classes, pool, sauna, hot tub and more!!!!!

Source: Google

★ 5

Sauna

Source: Google

★ 5

Source: Google

★ 5

Gabby K has done a tremendous job. She took customer feedback and quickly acted upon it to rectify the issue. She has done a great job and always has a great attitude.

Source: Google